1 Champion of Excellence for Mental Health at Work
2 Introduction to Mental Health at Work Excellence Canada s Mental Health at Work program serves as a roadmap for organizations in any sector that wish to encourage, support, and implement exemplary mental health-related programs in the workplace. The Mental Health at Work progressive program has been developed in four levels to make it easier for organizations to implement with a staged approach. This program is called PEP (Progressive Excellence Program ). Excellence Canada s PEP for Mental Health at Work consists of a framework, requirements, and a proven methodology for measuring progressive improvements towards achieving a sustained psychologically healthy and safe workplace. It also provides the opportunity to benchmark with some of Canada s most successful organizations. At Level 1, Excellence Canada requires application submission only, describing how the organization meets the Requirements at that level. For Levels 2 to 4, a submission as well as a site visit by a team of verification professionals will be required. An on-line staff survey will also be required by Excellence Canada. The intention of this brief survey is to ensure broad participation at a basic level to support the verification process. Canada Awards for Excellence Through its Mental Health at Work Progressive Excellence Program, Excellence Canada is the only organization in Canada that certifies employers to have met the requirements of the National Standard for Psychological Health and Safety in the Workplace. We also adjudicate the only national awards programs that recognize role-model employers for their excellence in achieving Mental Health at Work. Organizations that are successfully certified under the Mental Health at Work PEP Levels 2, 3 or 4 are eligible for Bronze, Silver or Gold awards under the Canada Awards for Excellence program, of which the Governor General of Canada is the Patron. Organizations that have otherwise successfully implemented the National Standard for Psychological Health and Safety in the Workplace are also excellent candidates for the award. For more information about this contact
4 Level 1 demonstrates a clear commitment to mental health. The organization is in the early stages of implementing a long-term strategic focus on mental health that promotes good principles and practices as outlined in this Program. A commitment to continuous improvement with awareness and education on the Requirements, and using internal and/or external assessment, either in a pilot project or across the organization, to assist the process of establishing priorities for improvement. Level 2 builds on the commitment and foundation established in Level 1. A solid methodology is in place across the organization based on the Requirements, and has been implemented in key areas. The organization is in transition from a focus on reacting to issues to a more proactive approach. Positive results are being achieved from improvement efforts in some areas. Level 3 builds on the solid implementation of mental health established in Level 2. There is organization wide implementation of the strategic focus on mental health through the understanding and application of the Requirements. There is a sound, systematic approach to mental health in place. CLASS PERFORMANCE Level 4 builds on the achievements and outcomes from the previous three levels with a focus on establishing sustainable practices. The organization has achieved good to excellent results and positive trends from its efforts for overall improvement in mental health. The organization can clearly identify sustained improvements against specific objectives and goals. The key outcomes of Level 1 are: The key outcomes of Level 2 are: The key outcomes of Level 3 are: The key outcomes of Level 4 are: Broad team support of the vision, mission, and values. Recognition of the importance of embedding mental health principles in decision making at all levels of the organization. Policy statements related to mental health. A wider understanding by employees of the organization s strategic approach to mental health. Strategic and operational plans are in place. Establishment of baseline indicators, measures and related goals for mental health. Positive achievements in meeting and exceeding strategic goals. An organization-wide focus on mental health issues. Positive results are being achieved across all drivers, across all areas/departments of the organization. Sound systemic approach to mental health. Continuous improvement is a way of life with full integration into culture and systems. Sustained positive improvements in all areas over at least three years (trend data required). Widespread quantifiable improvement as a result of moving from reactive to proactive approaches and practices. The organization is viewed as a leader within its sector regarding mental health, in terms of knowledge sharing, industry and benchmark leadership and best practices.
5 This level requires an application only, for review. This level requires an application plus an Excellence Canada approved assessment. A site visit will be required by an Excellence Canada team of professionals. Organizations will be required to respond to an on-line staff survey to be conducted by Excellence Canada. Successful applicants will be eligible to receive a Bronze Canada Award for Excellence. This level requires an application plus an Excellence Canada approved assessment. A site visit will be required by an Excellence Canada team of professionals. Organizations will be required to respond to an online staff survey to be conducted by Excellence Canada. Successful applicants will be eligible to receive a Silver Canada Award for Excellence. CLASS PERFORMANCE This level requires an application plus an Excellence Canada approved assessment. A site visit will be required by an Excellence Canada team of professionals. Organizations will be required to respond to an on-line staff survey to be conducted by Excellence Canada. Successful applicants will be eligible to receive a Gold Canada Award for Excellence.
6 GUIDING PRINCIPLES 1 Make every reasonable effort to avoid foreseeable injury or harm to the psychological health and safety of employees 2 Actively engage employees in the development and sustainability of a Mental Health Plan 3 Embed and integrate prevention, promotion and intervention efforts across all policies, processes and programs 4 Foster and support cooperation and teamwork 5 Respect others ideas, values, beliefs and diversity 6 Foster a work culture that is characterized by trust, honesty and fairness 7 Recognize that workplace factors impact mental health and mental illness and that employee mental health and mental illness can impact organizational sustainability
7 1.1 Guiding Principles 2.1 Guiding Principles 3.1 Guiding Principles 4.1 Guiding Principles a) The organization has a set of Guiding Principles which were developed with input from all stakeholders, and communicated widely across the organization. A signed statement by the appropriate senior leader is required to demonstrate that the organization supports these principles. This may be the CEO, president or (in the public sector) the Minister, Deputy Minister or Executive Director. (Attach Guiding Principles) a) The organization must demonstrate how it abides by the Principles in Level 1. The listing of Principles is not prescriptive. The organization may already have in place, principles pertaining to psychological health and safety; these should be linked closely to the principles outlined here. a) The organization must demonstrate how it abides by the Principles in Level 1. The listing of Principles is not prescriptive. The organization may already have in place, principles pertaining to psychological health and safety; these should be linked closely to the principles outlined here. a) The organization must demonstrate how it abides by the Principles in Level 1. The listing of Principles is not prescriptive. The organization may already have in place, principles pertaining to psychological health and safety; these should be linked closely to the principles outlined here.
8 1.2 Leadership 2.2 Leadership 3.2 Leadership 4.2 Leadership a) The organization has a stated commitment that fosters mental health, reflects a physically and psychologically safe workplace and has communicated this commitment across the organization. b) The organization has a commitment to establish or amend policies to include the promotion of mental health. c) The organization has a method to review and ensure compliance with relevant provincial and national case law, regulations and standards (e.g., employment standards, labour relations rulings, human rights legislation, law of torts, Workers Compensation laws, occupational health and safety legislation, employment contract law, privacy and confidentiality, and other legal system influences). a) The organization has established/amended policies to include specific reference to the promotion of mental health. b) The organization uses a clear process to determine key priorities in workplace mental health issues. Outcomes from the process have been used to determine program needs, have been linked to business operating plans, integrated into other related human resource strategies, programs and practices and communicated organization-wide. c) The organization fosters a work environment where coworkers and supervisors are supportive of employees mental health and psychological safety, and they respond appropriately as needed. a) Strategies for mental health are ingrained in the organization s operating plans and culture. b) The organization is in compliance with relevant provincial and federal case law, regulations and standards (e.g., employment standards, labour relations rulings, human rights legislation, law of torts, Workers Compensation law, occupational health and safety legislation, employment contract laws, privacy and confidentiality and other legal system influences). c) The organization fosters a work environment where coworkers and supervisors are supportive of employees psychological and mental health concerns, and it responds appropriately as needed. a) Effective action in dealing with the mental health plan is taken and embedded in all aspects of strategic planning. b) Highly effective workplace best practices are identified and shared, internally and externally.
9 1.2 Leadership 2.2 Leadership 3.2 Leadership 4.2 Leadership d) The senior leadership team demonstrates a commitment to mental health through its actions and allocation of financial, human and other resources and by providing access to workplace mental health programs. e) The senior leadership team demonstrates a commitment to responsibility and accountability for employee mental health and wellbeing. f) The leadership team is kept informed about the impacts of mental health and psychological safety in the workplace. g) The organization recognizes the need for balance between work, family and personal life. d) The organization fosters a work environment where there is effective leadership and support that helps employees know what they need to do, how their work contributes to the organization and whether there are impending changes. e) The organization works at improving the interpersonal skills, emotional competency and leadership abilities of management and supervisory level employees, so they can lead and positively influence organizational culture. f) Psychological health and safety is considered in decision-making processes, including the recognition of the need for privacy and confidentiality. g) There is a plan to provide education to all employees to increase mental health and mental illness awareness. h) There is mutual responsibility and accountability for employee mental health and well-being throughout the organization. d) Education is provided to all employees to increase mental health and mental illness awareness. e) Education is provided to new employees as part of an orientation and ongoing learning process. c) Organizational leaders are held accountable by demonstrating support for employee psychological, health and safety, and are evaluated through organizational practices including employee engagement survey, performance assessment process, etc.
10 1.3 Planning, Programs and a) Assessment has been conducted to identify psychological health and safety hazards, assess their risks, evaluate workplace culture and determine the presence or absence of a supportive environment. b) The Mental Health Plan is under development and is aligned to the Strategic Plan. A committee oversees the development and execution of the Plan and a senior leader is engaged as the Sponsor of the Plan. c) There is a commitment to design, develop and implement programs for mental health at work. d) There is a commitment to evaluate and review the plan for mental health at work. e) There is a methodology in place to evaluate the plan for mental health at work. f) The organization plans and carries out communication strategies to improve awareness and reduce stigma related to mental health issues. 2.3 Planning, Programs and a) Organizational audit/assessment continues to be conducted ( i.e., a selfassessment of psychosocial hazards and their risks by knowledgeable informants such as human resources professionals within the organization, covering such areas as programs and policies relevant to employee mental health issues, previous survey data, absenteeism, disability rates, and benefits utilization). b) Key stakeholders have been consulted to identify key mental health hazards and assess mental health risk factors. c) Results are analyzed in terms of degrees of risk using a risk matrix approach, and preventive measures and programs are being implemented to address the areas identified as being most at risk. d) The Mental Health Plan has been developed and is aligned to the Strategic Plan. e) To create awareness, and to help set baseline measures for tracking change, the organization has identified and reviewed key indicators that are relevant to the psychological health and safety of the workplace. 3.3 Planning, Programs and a) Assessments are routinely scheduled and conducted to identify psychological health and safety hazards and to assess risk factors, workplace culture and the supportive nature of the environment. b) Results continue to be analyzed in terms of degrees of risk using a risk matrix approach, and preventive measures and programs are being implemented to address the areas identified as most at risk. c) Key indicators that are relevant to a psychologically healthy and safe workplace are being tracked and analyzed. d) S.M.A.R.T. (specific, measureable, attainable, relevant, timely) goals in a mental health plan are based on current evaluation and needs assessment, address key elements of mental health, have been communicated across the organization and are being met. e) Financial, human and other resources are in place for the mental health strategy and related programs. 4.3 Planning, Programs and a) Relevant organizational audits for hazards and risks are carried out routinely. As organizational changes occur, new policies are introduced and process changes are made, as part of a change management program. b) There is consistent achievement in meeting S.M.A.R.T goals for mental health. c) Trend data for key indicators is used to inform ongoing planning for mental health. d) Trend data from assessments of mental health initiatives and programs is reviewed, analyzed and communicated to the appropriate stakeholders on a scheduled basis. e) Trend data demonstrates the effectiveness of initiatives, approaches and programs and the impact on intended target groups.
11 1.3 Planning, Programs and g) The organization uses a variety of methods (e.g., employee benefits, health topics, management decisions) to communicate issues related to mental health 2.3 Planning, Programs and f) S.M.A.R.T. goals (specific, measureable, attainable, relevant, timely) in a mental health plan are based on current evaluations and needs assessments, address key elements of mental health and have been communicated across the organization. g) Financial, human and other resources are in place for the mental health strategy and related programs. h) Programs and initiatives for the psychological health and safety of employees have been designed and implemented based on needs assessment and analysis. i) A plan for evaluation (e.g., outcomes, impact, cost-benefit) of the mental health plan and related programs and initiatives has been established and implemented. j) The organization uses communication strategies to improve awareness, reduce stigma related to mental health issues, and to promote psychological health and safety. k) The organization uses a variety of methods (e.g., employee benefits, health topics and management decisions) to communicate about issues related to mental health. 3.3 Planning, Programs and f) Assessments of mental health initiatives and programs are conducted on a scheduled basis to determine strengths and opportunities for improvement. g) Evaluations (e.g., program and initiatives outcomes, impact on target groups, cost-benefit) of the mental health plan and related programs and initiatives are conducted on a scheduled basis to determine strengths and opportunities for improvement. h) The organization continues to use communication strategies to improve awareness, reduce stigma related to mental health issues, and to promote psychological health and safety in the workplace. 4.3 Planning, Programs and f) The organization continues to use communication strategies to improve awareness, reduce stigma related to mental health issues, and to promote psychological health and safety.
12 1.4 People Engagement 2.4 People Engagement 3.4 People Engagement 4.4 People Engagement a) The organization ensures that employees are aware of the goals and policies of its mental health focus. b) The organization is committed to a continuous learning environment and provides training and development opportunities to meet needs. c) Employee input is used to measure and assess engagement and wellbeing, and the results and related action plans are communicated across the organization. a) The organization provides opportunities for employee engagement in the development and execution of the Mental Health at Work plan. It ensures that employees at all levels understand the goals and related policies of its mental health focus. b) Barriers to participation in mental health programs are identified and their removal is incorporated into improvement and action plans. c) Barriers for stakeholders seeking assistance on mental health and other job issues have been identified and their removal is incorporated into improvement and action plans. d) Employee input is obtained to measure and assess engagement and well-being, and the results and related action plans are communicated across the organization. e) Employees efforts are recognized and rewarded in a fair and timely manner. f) Employees are involved in discussions about how their work is done and how important decisions are made, and they have influence over these discussion/decisions to the extent possible and reasonable. a) Barriers to participation in mental health programs have been eliminated. b) Barriers for stakeholders seeking assistance on mental health and other job issues have been eliminated. c) The organization evaluates the effectiveness of training and development programs. d) Employees have the opportunity to participate in decisions that impact their work, creating a sense of control over their work environment. e) The organization ensures that employees are aware of the current goals and related policies of its mental health focus, and the progress being made to meet these goals. a) Trend data demonstrates that employees are encouraged and receive support to develop their interpersonal, emotional and job skills. b) Trend data demonstrates that employees are engaged, enjoy and feel connected to their work, and are motivated to do their jobs well. c) Trend data demonstrates that employees psychological health and safety is protected and supported at work. Employees feel able to put themselves on the line, ask questions, seek feedback, report concerns (e.g., mistakes, problems, harassment, and bullying), or propose new ideas without fearing negative consequences to themselves, their jobs or their careers.
13 1.5 Process Management & Risk Assessment 2.5 Process Management & Risk Assessment 3.5 Process Management & Risk Assessment 4.5 Process Management & Risk Assessment a) There is a commitment to assess the impact of organizational structure, work processes and job design on mental health and psychological safety. a) Organizational structure, work processes and job design are assessed for their impact on mental health and psychological safety, and issues are analyzed, planned effectively, documented and communicated. b) There is a process to manage workload so employee tasks and responsibilities can be accomplished successfully within the time available. c) Employee teams are engaged and help choose solutions for risks identified. a) Organizational structure, work processes and job design are assessed for their impact on mental health and psychological safety, and issues are analyzed, addressed effectively, documented and communicated. b) There is a psychological job fit process that ensures there is a good match between employees interpersonal and emotional competencies, and job skills. c) Employee teams are engaged and help review outcomes of solutions for risks identified. a) Organizational structure, work processes and job design are continually assessed for their impact on mental health and psychological safety, and issues are analyzed, addressed effectively, documented and communicated.
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