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1 Dudley and Walsall Mental Health hip NHS Trust Staff Survey 2008/09 Introduction The NHS staff survey is carried out annually and is used to measure staff perception of their employment. The results of the survey are used to assess the Trust s compliance with core standards and priorities as part of the Annual Health Check. The results of the findings were presented to Trust by Hannah Murden from Quality Health in July The full report has been posted on the Trust s intranet site and a brief summary of the key points included in the Team Brief. Staff side have been consulted over the action plan which is being cascaded and implemented throughout the organisation. Action Plan Implementing the action plan Planned Action Desired Outcome Lead(s) Timescale Staff Survey Implementation Steering Group to be set up. Ownership by local managers Wide involvement of staff at all levels and disciplines within the organisation. Director of HR and all Directors Immediate Staff side engagement Staff confident that their views matter Staff Survey Action Plan Page 1 of 5 Dudley and Walsall Mental Health hip Trust

2 Issue Key Findings Planned Action Desired Outcome Lead(s) Timescale Low response Develop communications Communications October rate strategy to promote survey Manager 2009 Response rate of 39% below of 54% for Mental Health Trusts Improved participation of staff at all levels in next survey. Communicate actions taken following 2008 survey. Each Directorate to nominate local champions as members of a survey action group Survey Champions Training Less than 15% of staff received training in the last 12 months on how to undertake CPA 33% not received training on preventing or handling violence and aggression Priority to be given to development and delivery of CPA training Increased attendance at mandatory and specific training related to handling violence and aggression Set up and run focus groups to gain feedback on progress and test out what is working Increased number of relevant staff able to develop CPAs Improvement in the number of staff able to safely handle violence and aggression Line Staff Survey Action Plan Page 2 of 5 Dudley and Walsall Mental Health hip Trust

3 Support to do a good job 45% not received any computer skills training 56% had not received training on giving information about diagnosis, medication, side effects, etc. 69% felt that their manager could be counted on to help with a difficult task Staff receiving clear feedback on their work is below the 54% of staff leaving their review felt their work was valued by the Trust to incorporate assessment of skills level as part of PDPs All relevant staff to receive appropriate level of training to enable effective communication with patients and their carers to communicate to staff when they have done well in their tasks where this is justified Continue to provide appraisal skills training for managers/supervisors with emphasis on giving clear and qualitative feedback. Develop a culture which says thank you for a job well done. All Staff groups competent in accessing information electronically Patients and carers receiving timely and relevant information specific to their care Increase in the number of Staff feeling valued and respected Improvement in the number of staff reporting quality feedback through the appraisal process Increase in the number of staff feeling valued and recognised for work well done Each Directorate to have an up to date message board Line Staff Survey Action Plan Page 3 of 5 Dudley and Walsall Mental Health hip Trust All

4 displaying team/trust achievements over the last year. Trust Vision and Values to be widely promoted MEXT December 2009 Communication and Involvement Errors, near misses and incidents Only 27% of staff felt involved in important decisions % of staff reporting errors, near misses and incidents is less that the Staff to be informed and involved in service modernisation, changes to patient focus and to be involved in the implementation of the recommendations from the patient survey Trust policies on handling errors, near misses and incidents are readily available and communicated to all staff. Staff are given feedback on results of incidents and the lessons to be learnt from them Establish annual reward scheme to recognise contribution to the service/individual achievements Staff in all areas of the Trust are engaged and feel able to contribute to service reviews and planning. Increased number of staff are confident in reporting errors, near misses and errors. HR Survey Champions Staff Survey Action Plan Page 4 of 5 Dudley and Walsall Mental Health hip Trust

5 Occupational Health & Safety %of staff feeling unwell as a result of work related stress is higher than 63% of staff said they had access to counselling services Promote use of Stress Management tool Promote the Staff Counselling Service for staff who require personal and confidential support and advice. competent in identifying and managing stress in the workplace. Information available on Trust s intranet site, Brochures available throughout Trust sites HR Occupational Health Service December 2009 Mandy Shanahan Director of Human Resources Staff Survey Action Plan Page 5 of 5 Dudley and Walsall Mental Health hip Trust

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