[ SHERRYANNE MEYER. Lean and Agile SAP Sprint Team Sprint! John Choate National Chair. Jason Fair CEO, Genesis Consulting [ STEVE RUGGIERO [ ED HUDAK

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1 Lean and Agile SAP Sprint Team Sprint! ] John Choate National Chair Jason Fair CEO, Genesis Consulting [ ED HUDAK ASUG INSTALLATION MEMBER MEMBER SINCE: 1998 [ STEVE RUGGIERO ASUG INSTALLATION MEMBER EMBER SINCE: 2000 [ SHERRYANNE MEYER ASUG INSTALLATION MEMBER MEMBER SINCE: 1999

2 [ This document is protected under the copyright laws of the United States and/or other countries as an unpublished work. This document contains information that is proprietary and confidential to Genesis Consulting Partners, LLC and/or affiliates or its technical alliance partners, which shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate Genesis Consulting Partners, LLC and/or its affiliate(s). Any use or disclosure in whole or in part of this information without the express written permission of Genesis Consulting Partners, LLC and/or its affiliate(s) is prohibited Genesis Consulting Partners, LLC and/or its affiliate(s) (Unpublished). All rights reserved. The LSAP and ISAP methodology is a component of Genesis Consulting Partners, LLC implementation content and contains processes, templates and techniques used to deliver Genesis Consulting Partners, LLC services. 2

3 [ Contents Introductions Lean and Agile SAP Concepts Panel Discussion Vickie Canterbury Intermec David Siegel Intel John Choate Nokia Open Q&A 3

4 [ Genesis Consulting Services We specialize in delivering the following services: " SAP Technology: Strategy and Planning Project Management Systems Integration and SAP Consulting " Lean and Agile Solutions " Data Management " Organizational Change Management " Business Process Management " Enterprise Performance Management Cer$fied small business in the Commonwealth of Virginia and registered with the Small Business Administra$on 4

5 [ Lean and Agile SAP Concepts 5

6 [ Definitions " Agile is a methodology, derived using Lean thinking. " Lean is a thinking principle. It tells you how to identify opportunities for improvement. " Agile is Lean in IT. It is the proven project management methodology that encourages: Frequent inspection and adaptation A leadership philosophy that encourages team work, self-organization and accountability A set of engineering best practices that allow for rapid delivery of highquality projects A business approach that aligns development with customer needs and company goals 6

7 [ A Lean and Agile Approach to SAP Lean Thinking Eliminate Waste Pull From Demand Focus on business value Empower Workers Enable Continuous Improvement Agile is a journey, not a destination. Some Agile Techniques Frequent inspection and adaptation Aligning development with customer needs & company goals Co-location Self-organization and accountability Becoming a team player Elimination of waste and ceremony Empirical demonstration of results Customer is always present Product managers and owners 5 planning events: product planning, release/feature planning, iteration planning, sprint review, and stand-ups 7

8 [ Waterfall to Iteration ASAP Waterfall Agile Approach 8

9 [ Panel Discussion - Intermec 9

10 [ Intermec Intermec designs, develops, sells, and services wired and wireless automated identification and data collection products. Products include mobile computing, bar code scanners, radio frequency identification, wired and wireless bar code printers and label media products. Global implementation on 1 instance of ERP 6.0 ERP Modules: FI / CO / SD / MM / PP / SM / QM Other SAP Systems: APO BW Business Objects

11 [ History Identified Needs: More visibility to current enhancement / production support activities Better communication with the business team Easier resource management Timeline: Certified ScrumMaster Class December 2009 Process Design January 2010 Team and business training February 2010 Pilot March 2010

12 [Intermec s Scrum Framework IT Requests Product Backlog Business Priority Prioritized Backlog Daily Stand- Up IT Sprint Planning IT Sprint Commitment (Sprint Backlog) 3 Week Cycle Potentially Deployable Changes Sprint

13 [ PRODUCT BACKLOG - Cross-Functionally Prioritized Function 1 Function 2 Discussion Function 3 Cross-Functional Priority

14 [ SPRINT PLANNING IT Commitment A couple of days after the business prioritization typically day 12 or 13 of the 15 day sprint Team commits to work for next sprint based on business priorities and resource availability Virtual meeting facilitated with Visio Outcome SPRINT BACKLOG for next sprint cycle Project # SAP 8111 Add New Turkish Distributor to Cobra TW: IT Test Platform Lead Commitment

15 [ TASK PLANNING Team defines tasks needed for each story (project) to meet commitment Tracked on a physical and virtual board (for remote resources - Excel)

16 [ Current / Future Use 2011 Enhancement / Production Support Team 4 members to 20 members 2011 Used the framework during the Configuration & Development phase of a 13 entity SAP roll-out to Europe Multiple sprint teams by function Daily stand-up meetings and weekly all team meetings 2012 Will use the framework for new initiatives Trying to get the business more involved in the day-to-day process and be part of the scrum team 2012 Continue to improve the existing framework & processes Backlog grooming Investigate Scrum software tools to alleviate some of the manual updating in Excel

17 [ Panel Discussion - Intel 17

18 [ Enhancement Example - Background Program chartered to fix shopping cart issues through payment issues stemming from 2009 SAP Re-platform efforts Small SAP enhancement project (1-2 SAs/1 AD) with limited window to deliver as many improvements as possible o Traditional approach would only enable us to release ~3 features o LEAN/Agile approach would easily position us to deliver more (less overhead, more focus on product) Adopted LEAN/Agile approach primarily to: o Maximize output given fixed resources and schedule o Deliver business value as soon as possible by deploying as features were productionready

19 [ Agile Tenets to Our Success Faster route to real value - Iteratively built & deployed ~ 6 SAP solutions/quarter Higher quality code - Quality vs process focus Business more likely to get what they need - Adapted to new priorities More fun - Rewarding to see features used once tested Lower risk of getting it completely wrong - Frequent monitoring and stakeholder feedback Flatter cost of change curve - Easier to integrate smaller changes

20 [ Key Learnings Agile approach works well for SAP features that can be decoupled and deployed once production-ready o Ensure there s one prioritized list of user stories agreed upon by all business stakeholders o Engaged customers really make a huge difference o Reporting solutions involving MSTR/BI significantly hindered team agility given current fragmented resource model Assess frequency vs value particularly for smaller projects o To streamline approvals, consider monthly release schedule o If team cannot attend daily meetings, consider additional options to supplement meetings SAP system design documents (f-specs, TDD, KTBR release notes) add value but not required to start development o Enables knowledge transfer between SA/AD, Support and future projects SA/ADs could size work better with a simple guide that outlines different SAP solution attributes and development considerations Agility enhanced when core team members work in same time zone

21 [ Agile SAP Improvement Opportunities Create simple development guides for each SAP solution area o Help with work estimation, resource efficiency, cross-training, and solution quality o Potential areas: Project systems, Sourcing, Shopping cart, Purchasing, AP, Reporting Automate SAP testing activities where possible. Make test automation tools more widely available. o Common functional or regression tests o Opportunity to automate master data set-up? Create intact product development teams for new capabilities and enhancements working within the same SAP objects

22 [ Panel Discussion - Nokia 22

23 [ Nokia Lean and Agile SAP Project Point and Find Project Web Re-Design and Rebranding SAP Portals, B2B, B2C, SAP CRM Lean and Agile concepts introduced and integrated into project Benefits Lessons Learned

24 [ Open Q&A 24

25 [ Connect with Genesis Consulting Blog: LinkedIn: Facebook: YouTube: 25

26 [ jason fair CEO 5207 Hickory Park Drive, Suite E Glen Allen, VA e t w mary fowlkes Managing Partner 5207 Hickory Park Drive, Suite E Glen Allen, VA e t w richard dolman Director of Lean and Agile Solutions 5207 Hickory Park Drive, Suite E Glen Allen, VA e t w 26

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