2016 Trends in Information Security

Size: px
Start display at page:

Download "2016 Trends in Information Security"

Transcription

1 PREVIEW 2016 Trends in Information Security DEC 2015 Scott Crawford, Research Director Garrett Bekker, Senior Security Analyst Eric Ogren, Senior Security Analyst Adrian Sanabria, Senior Security Analyst Information security spending continues to grow, but not without some unwelcome headwinds for security s major incumbents. A host of startups offer new alternatives and their valuations are going through the roof. Regardless, major players are embracing key domains such as cloud security, but enterprises continue to face challenges in sourcing expertise Research, LLC

2 ABOUT 451 RESEARCH 451 Research is a preeminent information technology research and advisory company. With a core focus on technology innovation and market disruption, we provide essential insight for leaders of the digital economy. More than 100 analysts and consultants deliver that insight via syndicated research, advisory services and live events to more than 1,000 client organizations in North America, Europe and around the world. Founded in 2000 and headquartered in New York, 451 Research is a division of The 451 Group Research, LLC and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication, in whole or in part, in any form without prior written permission is forbidden. The terms of use regarding distribution, both internally and externally, shall be governed by the terms laid out in your Service Agreement with 451 Research and/or its Affiliates. The information contained herein has been obtained from sources believed to be reliable. 451 Research disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although 451 Research may discuss legal issues related to the information technology business, 451 Research does not provide legal advice or services and their research should not be construed or used as such. 451 Research shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice. NEW YORK SAN FRANCISCO LONDON BOSTON 20 West 37th Street 3rd Floor New York, NY P F Geary Street 9th Floor San Francisco, CA P F Gower Street London, UK WC1E 6HH P +44 (0) F +44 (0) Liberty Square, 5th Floor Boston, MA P F II

3 About the Authors SCOTT CRAWFORD RESEARCH DIRECTOR Scott Crawford is Research Director of the Information Security practice at 451 Research, where he leads coverage of emerging trends, innovation and disruption in the information security market. Well known as an industry analyst covering information security prior to joining 451, Scott s background includes experience as both a vendor and an information security practitioner. GARRETT BEKKER SENIOR SECURITY ANALYST Garrett Bekker is a Senior Analyst in the Enterprise Security Practice at 451 Research. He brings a unique and diverse background, having viewed enterprise security from a variety of perspectives over the past 15 years. Garrett spent more than 10 years as an equity research analyst at several investment banking firms, including Merrill Lynch, where he was the lead enterprise security analyst, in addition to covering infrastructure software and networking companies. ERIC OGREN SENIOR SECURITY ANALYST Eric Ogren is a Senior Analyst with the Information Security team at 451 Research. Eric has extensive experience in software development, technology marketing, and as a security industry analyst. Prior to joining 451 Research, Eric held marketing leadership positions with security vendors such as RSA Security and OKENA, and technology vendors such as Digital Equipment. ADRIAN SANABRIA SENIOR SECURITY ANALYST Adrian Sanabria brings a broad perspective on security to 451 Research, drawing on more than 12 years of enterprise security experience. With a background in system administration and system architecture, he was the security architect and chief incident handler for Elavon, one of the largest payment processors in the US. III

4 Key Findings While the security market continues to grow, major incumbents may be experiencing unexpected headwinds in the face of new startups and product categories responding to enterprise demands for more effective security. The stratospheric valuations of many startups, however, don t just trouble incumbents looking to acquire. They may pose a risk to the market as a whole. SaaS security is finally coming into its own as major vendors take the plunge into markets such as cloud application control. The shortage of skilled and experienced security personnel continues, but it also introduces new opportunities for specialized security services to help close gaps. IV

5 Executive Summary 2016: THE CHANGING OF THE GUARD As technology continues to expand in multiple directions, so does the security challenge. But there is more to the continuing demand for security technology than simply riding the coattails of IT evolution. According to data maintained by the Privacy Rights Clearinghouse, the number of records breached has continued to grow over each of the past four years but 2015 s figure is already more than double the number for all of Thus, a paradox emerges: While security spending remains high, so do security breaches. At the same time, IT is undergoing a tectonic shift driven by cloud, mobility, analytics and the emerging implications of the Internet of Things (IoT). But the growing seriousness of cyber threats lurks behind them all, coloring the bright promise of innovation with the darker reality that new developments also mean new opportunity for those who are only restrained by what they can t get away with. The bad news for some: The security techniques to which we ve become accustomed may not translate so well if at all to these new ways to do IT. Clearly something needs to change. For years, compliance has been a principal driver for information security spending. Today, however, organizations recognize that they really do need to be secure and they are demanding both technologies and expertise that go beyond legacy approaches to get the job done. This sense of the changing of the guard in security has become palpable in Our expectation is that it will manifest in a number of ways in In this report, we take a look at the evidence we re beginning to see that suggests the impact on security s major incumbents. We also examine some of the harbingers of change that, taken together, factor into this supertrend unsettling the status quo. But change is not always pretty and can sometimes be outright painful. One of the trends we expect to continue into 2016 is both a cause and an effect of the demand for better security: an ongoing shortage of qualified security expertise. But one person s crisis is another s opportunity, and in considering the bottleneck organizations face in cultivating the security skills they need, we also explore the opportunity it presents to providers of security services. As organizations continue to wrestle with fundamental changes in the nature of enterprise IT and as they look ahead to a future filled with intelligent things everywhere we may be seeing only the very beginnings of the change we expect. This report presents the trends we see shaping information security in the coming year. V

6 2016 TRENDS IN INFORMATION SECURITY 451 Research s 2016 Information Security Trends Source: 451 Research, 2015 Incumbents That Don t Innovate Will Stagnate Seismic Shifts and Shorter Innovation Cycles Will Rock the Security Status Quo The Big Boys Will Move Further into Cloud Security There Are Still Not Enough Skilled People and It s Not Getting Better Change Will Bring New Opportunities for Services-Based Delivery Winners Startups that capitalize on multiple trends to support a comprehensive value proposition; vendors that can integrate as well as innovate Post-AV vendors that go after AV certification and are able to replace the incumbents; vendors that translate insight into action; vendors that recognize that software security extends well beyond application testing; companies that are able to successfully purge or transfer liability for data protection to third parties Established cloud application control (CAC) vendors; cloud-wary enterprises Vendors able to offer flexible options for enterprises that need them; enterprises able to train and promote within and/or create internship programs to identify budding talent Cloud-friendly product vendors; hightouch product vendors; resourceconstrained enterprises Losers Vendors that don t move quickly on acquisitions in burgeoning markets; vendors that can t overcome their legacy; startups left behind after acquisitions of leading players in a given space Incumbents that don t get products to market that compete well against challengers before significant customer base is lost; companies that choose to wait and see or don t perform thorough data discovery assessments Vendors that only offer a single product; incumbent security vendors slow to respond to the rise of cloud computing; CAC startups with unrealistic valuations Enterprises that fail to determine where security efforts are wasted and where they can be better spent; vendors that cling to one particular architecture, sales or services model Traditional MSSPs that fail to adapt; incumbents slow to package their products for services-based delivery METHODOLOGY Reports such as this one represent a holistic perspective on key emerging markets in the enterprise IT space. These markets evolve quickly, though, so 451 Research offers additional services that provide critical marketplace updates. These updated reports and perspectives are presented on a daily basis via the company s core intelligence service, 451 Research Market Insight. Forward-looking M&A analysis and perspectives on strategic acquisitions and the liquidity environment for technology companies are also updated regularly via Market Insight, which is backed by the industry-leading 451 Research M&A KnowledgeBase. Emerging technologies and markets are also covered in additional 451 Research channels, including Business Applications; Cloud and IT Services Markets; Data Platforms and Analytics; Datacenter Technology; Development, DevOps and IT Ops; Enterprise Mobility; European Services; Information Security; Internet of Things; Mobile Telecom; Multi-Tenant Datacenters; Networking; Service Providers; Storage; and Systems and Software Infrastructure. Beyond that, 451 Research has a robust set of quantitative insights covered in products such as ChangeWave, Voice of the Enterprise, Market Monitor, the M&A KnowledgeBase and the Datacenter KnowledgeBase. All of these 451 Research services, which are accessible via the Web, provide critical and timely analysis specifically focused on the business of enterprise IT innovation. For more information about 451 Research, please go to: VI

7 Table of Contents TRENDS 1 Trend 1: Incumbents That Don t Innovate Will Stagnate 1 Figure 1: As Security Product Revenues Grow, the Largest Incumbent Vendors May See the Rate of Growth Dampen RECOMMENDATIONS WINNERS LOSERS Trend 2: Seismic Shifts and Shorter Innovation Cycles Will Rock the Security Status Quo 4 POST-AV ENDPOINT VENDORS STAND READY ON THE BATTLEFIELD S EDGE, BUT THE INCUMBENTS HAVE YET TO DON THEIR ARMOR MORE THAN EYE CANDY: PUTTING SECURITY ANALYTICS TO WORK TAKING IT TO THE STREETS: SOFTWARE SECURITY EXTENDS UPWARD THROUGH THE SUPPLY CHAIN, OUTWARD THROUGH A PROFUSION OF THINGS (UN)SHARING IS CARING WHEN IT COMES TO DATA RESIDENCY RECOMMENDATIONS WINNERS LOSERS Trend 3: The Big Boys Will Move Further into Cloud Security 7 Figure 2: More Vendors Have Entered the SaaS Security Market as They Recognize Its Importance RECOMMENDATIONS WINNERS LOSERS Trend 4: There Are Still Not Enough Skilled People and It s Not Getting Better 10 Figure 3: Information Security Number of Employees RECOMMENDATIONS WINNERS LOSERS VII

8 2016 TRENDS IN INFORMATION SECURITY Trend 5: Change Will Bring New Opportunities for Services-Based Delivery 12 RECOMMENDATIONS WINNERS LOSERS THE LONG VIEW 14 FURTHER READING 15 INDEX OF COMPANIES 16 VIII

Software and Data Are Reshaping the Advertising Market

Software and Data Are Reshaping the Advertising Market THOUGHT LEADERSHIP Software and Data Are Reshaping the Advertising Market APR 2016 Scott Denne, Analyst Matt Mullen, Senior Analyst, Social Business The growth of digital media and mobile connectivity

More information

Web and Application Hosting 2015

Web and Application Hosting 2015 MARKET FORECAST Web and Application Hosting 2015 SEP 2015 Liam Eagle, Senior Analyst, Service Providers Web and application hosting, a mature IT market, is facing changes to the variety of services on

More information

Social Intranets and the Supply Chain

Social Intranets and the Supply Chain THOUGHT LEADERSHIP Social Intranets and the Supply Chain EXECUTIVE OVERVIEW SEP 2015 Alan Pelz-Sharpe, Research Director, Business Applications Matt Mullen, Senior Analyst, Business Applications In one

More information

2016 Trends in Cloud and IT Services Markets

2016 Trends in Cloud and IT Services Markets PREVIEW 2016 Trends in Cloud and IT Services Markets DEC 2015 William Fellows, Research Vice President Owen Rogers, Research Director Agatha Poon, Research Manager Katy Ring, Research Director Cloud transformation

More information

2016 Trends in Storage

2016 Trends in Storage PREVIEW 2016 Trends in Storage DEC 2015 Henry Baltazar, Research Director Though storage is far from dead, change is coming in the shape of new form factors such as hyperconverged infrastructures and disruptive

More information

2016 Trends in Service Providers

2016 Trends in Service Providers PREVIEW 2016 Trends in Service Providers NOV 2015 Al Sadowski, Research Director Liam Eagle, Senior Analyst Carl Brooks, Analyst Jim Davis, Senior Analyst Selling generic technology resources is no way

More information

2016 Trends in Datacenter Technologies

2016 Trends in Datacenter Technologies PREVIEW 2016 Trends in Datacenter Technologies OCT 2015 Rhonda Ascierto, Research Director Andy Lawrence, Research Vice President Andrew Donoghue, European Research Manager Daniel Bizo, Senior Analyst

More information

2016 Trends in Enterprise Mobility

2016 Trends in Enterprise Mobility PREVIEW 2016 Trends in Enterprise Mobility OCT 2015 Chris Hazelton, Research Director Brian Partridge, Vice President Raúl Castañón-Martínez, Senior Analyst Rich Karpinski, Principal Analyst Sheryl Kingstone,

More information

Telco Multi-Play and Content Strategies

Telco Multi-Play and Content Strategies THOUGHT LEADERSHIP Telco Multi-Play and Content Strategies APR 2016 Declan Lonergan, VP, Research As telecom operators extend their convergence strategies and launch multi-play landline/mobile/tv services,

More information

Data Platforms and Analytics Market Map 2016

Data Platforms and Analytics Market Map 2016 MARKET MAP Data Platforms and Analytics Market Map 2016 APRIL 2016 Matt Aslett, Research Director, Data Management & Analytics Krishna Roy, Senior Analyst, Data Platforms & Analytics James Curtis, Senior

More information

Cloud Management Platform Market Map 2016

Cloud Management Platform Market Map 2016 MARKET MAP Cloud Management Platform Market Map 2016 MAY 2016 William Fellows, Research Vice President A cloud management platform should operate like a cloud Uber app for IT consumption and delivery that

More information

The Data Management of Things

The Data Management of Things The Data Management of Things THE IMPLICATIONS OF IOT FOR DATA ANALYTICS The Internet of Things (IoT) is placing new demands on data storage, networking, processing and analytics. For end users, vendors

More information

CLOUDSCAPE. IT SERVICES Tooling up for ITaaS KEY FINDINGS

CLOUDSCAPE. IT SERVICES Tooling up for ITaaS KEY FINDINGS IT SERVICES Tooling up for ITaaS IT as a service (ITaaS) is an operational model where the enterprise IT department acts and operates as a distinct business entity, creating services for the other lines

More information

Seattle EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET

Seattle EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET Seattle MULTI-TENANT DATACENTER MARKET This report provides an overview of the competitive dynamics in the Seattle market, a 451 Research Market Map of the competitors in the area, market share of the

More information

The State of the European Public Cloud Market

The State of the European Public Cloud Market The State of the European Public Cloud Market 2015 UPDATE A year ago, startups, early adopters, and test and development professionals were the key markets for European public cloud service providers.

More information

London Multi-Tenant Datacenter and Hosting Market

London Multi-Tenant Datacenter and Hosting Market London Multi-Tenant Datacenter and Hosting Market The largest city in Western Europe, London is also the most diverse in terms of IT service providers. It offers an ideal base to provide colocation, hosting

More information

Mexico EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET

Mexico EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET Mexico MULTI-TENANT DATACENTER MARKET This report provides an overview of the competitive dynamics in the Mexico market, a 451 Research Market Map of the competitors in the area, market share of the dominant

More information

2016 Trends in Mobile Telecom

2016 Trends in Mobile Telecom PREVIEW 2016 Trends in Mobile Telecom OCT 2015 Rich Karpinski, Principal Analyst Jennifer Clark, Vice President Sheryl Kingstone, Director Declan Lonergan, Vice President Boris Metodiev, Research Manager

More information

Cloud Brokers EXECUTIVE OVERVIEW MAKING ITAAS A PRACTICAL REALITY?

Cloud Brokers EXECUTIVE OVERVIEW MAKING ITAAS A PRACTICAL REALITY? Cloud Brokers MAKING ITAAS A PRACTICAL REALITY? This report examines what a cloud broker is, its components and functions, its role(s), its audience and how it supports the delivery of ITaaS by turning

More information

TOTAL DATA INTEGRATION

TOTAL DATA INTEGRATION The Impact of Big Data on Integration and Governance Big data and Total Data have the potential to change the face of the data integration market. This report outlines the key drivers shaping this sector

More information

Are Small Consultancies Best for Big Data Projects?

Are Small Consultancies Best for Big Data Projects? Are Small Consultancies Best for Big Data Projects? Big data is attracting the attention of all types of buy-side organizations. But because the technologies involved are immature and there is a lack of

More information

TOTAL DATA WAREHOUSING: 2013-2018

TOTAL DATA WAREHOUSING: 2013-2018 TOTAL DATA WAREHOUSING: 2013-2018 Analytic Database and Hadoop Market Sizing and Forecasts This report examines the marketplace for Total Data Warehousing including competing players, revenue generation

More information

CLOUD CLIENTS AND VIRTUAL CLIENTS

CLOUD CLIENTS AND VIRTUAL CLIENTS CLOUD CLIENTS AND VIRTUAL CLIENTS The Transformation of Virtual Desktops Through Mobility and Cloud Computing Over the past three years, the technology we used to know as virtual desktop infrastructure

More information

E-DISCOVERY AND E-DISCLOSURE 2013 The Ongoing Journey From Reactive E-Discovery to Proactive Information Governance

E-DISCOVERY AND E-DISCLOSURE 2013 The Ongoing Journey From Reactive E-Discovery to Proactive Information Governance E-DISCOVERY AND E-DISCLOSURE 2013 The Ongoing Journey From Reactive E-Discovery to Proactive Information Governance Evolving technologies are expanding the need for effective electronic discovery in legal

More information

Big Data and Business Analytics

Big Data and Business Analytics Servers and Virtualization Study: Wave 14 Big Data and Business Analytics This report captures IT professionals adoption plans, projected spending, vendor short-lists and considerations in decision-making

More information

Global Case Studies in Highly Efficient Datacenters 2014

Global Case Studies in Highly Efficient Datacenters 2014 Global Case Studies in Highly Efficient Datacenters 2014 For datacenters, efficiency and operational excellence are achievable in any location, despite regional differences in datacenter markets across

More information

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments BACKUP IN A VIRTUAL WORLD Data-Protection Challenges in Virtual Server Environments Data protection for virtual environments became crucial when end users began virtualizing tier-one, mission-critical

More information

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market THE CHANGING LINUX LANDSCAPE The cloud, community distributions and devops are dramatically impacting the market Trends such as cloud computing and devops whereby application development and deployment

More information

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter Analyzing the Business of Enterprise IT Innovation DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE Monitoring, Managing and Optimizing the Datacenter As datacenters become bigger, denser and more complex,

More information

The ServiceNow Effect

The ServiceNow Effect The ServiceNow Effect ITSM MOVES TO THE CLOUD Spurred on by the runaway success of ServiceNow over the past decade, IT service management is increasingly delivered as a cloud service via a remotely hosted

More information

OF THE CLOUD, FOR THE CLOUD

OF THE CLOUD, FOR THE CLOUD EXECUTIVE OVERVIEW OF THE CLOUD, FOR THE CLOUD The State of the Art in IT Performance Management IT performance management tools are following application and infrastructure workloads to the cloud, giving

More information

Welcome & The Future of Mobile Productivity. Chris Hazelton Research Director, Enterprise Mobility

Welcome & The Future of Mobile Productivity. Chris Hazelton Research Director, Enterprise Mobility Welcome & The Future of Mobile Productivity Chris Hazelton Research Director, Enterprise Mobility 451 Research is a preeminent information technology research and advisory company Founded in 2000 with

More information

THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS

THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS EXECUTIVE OVERVIEW THE AWS PARTNER NETWORK IMPACT ON THE INTERNET INFRASTRUCTURE SERVICES BUSINESS KEY FINDINGS The IaaS market is currently about 20% the size of the managed hosting market; however, it

More information

MOBILE APP LIFECYCLE

MOBILE APP LIFECYCLE MOBILE APP LIFECYCLE Design and Development As enterprises invest in developing or externally sourcing mobile apps, they are finding the need to integrate this process into the overall software development

More information

WEB AND APPLICATION HOSTING

WEB AND APPLICATION HOSTING WEB AND APPLICATION HOSTING Summer 2013 KEY FINDINGS Although the Internet infrastructure services business continues to grow in every segment, that growth is slowing in some of the traditional infrastructure

More information

Data Protection In The Cloud - A Case Study

Data Protection In The Cloud - A Case Study DATA PROTECTION IN THE CLOUD SMBs Embrace Affordable Online Backup and Disaster Recovery End users have a wide variety of options for data protection today all of which are relatively low-cost. This enables

More information

Data Networking Technology Roadmap

Data Networking Technology Roadmap Networking Study: Wave 10 Data Networking Technology Roadmap Capturing networking professionals adoption plans, projected spending and vendor short-lists, the indepth roadmap covers 17 technologies including:

More information

DATACENTER CANADA MTDC MARKET ASSESSMENT REPORT EXCERPT SUPPLY AND PROVIDERS MICHAEL LEVY WRITTEN BY DECEMBER 2012

DATACENTER CANADA MTDC MARKET ASSESSMENT REPORT EXCERPT SUPPLY AND PROVIDERS MICHAEL LEVY WRITTEN BY DECEMBER 2012 CANADA MTDC MARKET ASSESSMENT SUPPLY AND PROVIDERS DATACENTER WRITTEN BY MICHAEL LEVY DECEMBER 2012 451 RESEARCH: DATACENTER COGECO DATA SERVICES COGECO DATA SERVICES Headquarters: Toronto, ON President:

More information

THE CYBER-SECURITY PLAYBOOK

THE CYBER-SECURITY PLAYBOOK THE CYBER-SECURITY PLAYBOOK Selling Into the Global Defense Market The federal cyber-security space is becoming a hotbed of incubation, acquisition and opportunity, but how to sell into this complicated

More information

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2013

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2013 EXECUTIVE OVERVIEW MANAGED INFRASTRUCTURE MARKET OVERVIEW 2013 Global Perspectives KEY FINDINGS Managed hosting as a subset of managed infrastructure remains the overwhelming bulk of the market opportunity

More information

Network Management Software Technology Roadmap

Network Management Software Technology Roadmap Networking Study: Wave 10 Network Management Software Technology Roadmap Capturing networking professionals adoption plans, projected spending and vendor short-lists, the indepth roadmap covers six technologies

More information

Hosting and Colocation Regional Strategies for Growth. April 2015

Hosting and Colocation Regional Strategies for Growth. April 2015 Hosting and Colocation Regional Strategies for Growth April 2015 Key Findings Location is becoming increasingly important for colocation and hosting providers alike, with a growing need by those providing

More information

E-DISCOVERY AND E-DISCLOSURE 5 IMPLICATIONS

E-DISCOVERY AND E-DISCLOSURE 5 IMPLICATIONS Analyzing the Business of Enterprise IT Innovation E-DISCOVERY AND E-DISCLOSURE Bringing It All Back Home Almost four years after all electronic information became legally discoverable in US courts, organizations

More information

This white paper was written by Csilla Zsigri, The 451 Group, based on the work done by the SmartLM Consortium in business modeling.

This white paper was written by Csilla Zsigri, The 451 Group, based on the work done by the SmartLM Consortium in business modeling. THE BUSINESS SIDE OF SOFTWARE LICENSING Although licensing models have evolved with technology innovations, they do not fully satisfy the business issues faced by today s enterprises. The focus of successful

More information

PAC Multi-Client Study 2014. Applications Modernization: The path to Omni-channel retail

PAC Multi-Client Study 2014. Applications Modernization: The path to Omni-channel retail PAC Multi-Client Study 2014 Applications Modernization: The path to Omni-channel retail What is Applications Modernization? Old World Fragmented application estates, sprawl caused by M&A activity, globalization

More information

The Lack of a CRM Strategy Will Hinder Health Insurer Growth

The Lack of a CRM Strategy Will Hinder Health Insurer Growth Industry Research Publication Date: 15 October 2008 ID Number: G00162107 The Lack of a CRM Strategy Will Hinder Health Insurer Growth Joanne Galimi The Gartner 2008 healthcare payer application survey

More information

zapnote Analyst: David S. Linthicum

zapnote Analyst: David S. Linthicum zapthink zapnote ZAPTHINK ZAPNOTE Doc. ID: ZTZN-1221 Released December 3, 2007 BOOMI ONDEMAND INTEGRATION AT THE SPEED OF THE INTERNET Analyst: David S. Linthicum Abstract Integration engines don t always

More information

Management Update: CRM Success Lies in Strategy and Implementation, Not Software

Management Update: CRM Success Lies in Strategy and Implementation, Not Software IGG-03122003-01 D. Hagemeyer, S. Nelson Article 12 March 2003 Management Update: CRM Success Lies in Strategy and Implementation, Not Software A customer relationship management (CRM) package doesn t ensure

More information

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Decision Framework, J. Radcliffe Research Note 26 September 2002 EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Europe, the Middle East and Africa Customer Relationship Management Analytics Suite

More information

The Magic Quadrant Framework

The Magic Quadrant Framework Markets, B. Eisenfeld, F. Karamouzis Research Note 14 November 2002 Americas CRM ESPs: 2003 Magic Quadrant Criteria Gartner has developed high-level evaluation criteria for the 2003 Americas customer relationship

More information

Integrated Finance, Risk, and Profitability Management for Insurance

Integrated Finance, Risk, and Profitability Management for Insurance SAP Brief SAP for Insurance SAP Cost and Revenue Allocation for Financial Products Objectives Integrated Finance, Risk, and Profitability Management for Insurance Gain deep business insights Gain deep

More information

1 Introduction... 2 2 Product Description... 3 3 Strengths and Challenges... 5 4 Copyright... 5

1 Introduction... 2 2 Product Description... 3 3 Strengths and Challenges... 5 4 Copyright... 5 KuppingerCole Report EXECUTIVE VIEW by Alexei Balaganski May 2015 is a business-critical application security solution for SAP environments. It provides a context-aware, secure and cloud-ready platform

More information

Management Update: The Eight Building Blocks of CRM

Management Update: The Eight Building Blocks of CRM IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful

More information

7 things to ask when upgrading your ERP solution

7 things to ask when upgrading your ERP solution Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are

More information

Gartner Defines Enterprise Information Architecture

Gartner Defines Enterprise Information Architecture Research Publication Date: 20 February 2008 ID Number: G00154071 Gartner Defines Enterprise Information Architecture David Newman, Nicholas Gall, Anne Lapkin As organizations look for new ways to exploit

More information

Gold study sponsor: Is cyber security now too hard for enterprises? Cyber security trends in the UK. Executive Summary

Gold study sponsor: Is cyber security now too hard for enterprises? Cyber security trends in the UK. Executive Summary Gold study sponsor: Is cyber security now too hard for enterprises? Cyber security trends in the UK Executive Summary Core statements I. Cyber security is now too hard for enterprises The threat is increasing

More information

Agenda for Supply Chain Strategy and Enablers, 2012

Agenda for Supply Chain Strategy and Enablers, 2012 G00230659 Agenda for Supply Chain Strategy and Enablers, 2012 Published: 23 February 2012 Analyst(s): Michael Dominy, Dana Stiffler When supply chain executives establish the right strategies and enabling

More information

DATACENTER BRAZIL MTDC MARKET ASSESSMENT EXECUTIVE OVERVIEW. Supply and Providers MARCH 2013

DATACENTER BRAZIL MTDC MARKET ASSESSMENT EXECUTIVE OVERVIEW. Supply and Providers MARCH 2013 BRAZIL MTDC MARKET ASSESSMENT Supply and Providers DATACENTER MARCH 2013 REPORT SNAPSHOT TITLE Brazil MTDC Market Assessment Supply and Providers ANALYST RELEASE DATE March 2013 LENGTH Jeff Paschke, Research

More information

Research Agenda and Key Issues for Converged Infrastructure, 2006

Research Agenda and Key Issues for Converged Infrastructure, 2006 Research Publication Date: 20 July 2006 ID Number: G00141507 Research Agenda and Key Issues for Converged Infrastructure, 2006 Sylvain Fabre Gartner's research will cover fixed-mobile convergence, the

More information

Agenda Overview for Digital Commerce, 2015

Agenda Overview for Digital Commerce, 2015 G00270685 Agenda Overview for Digital Commerce, 2015 Published: 18 December 2014 Analyst(s): Jennifer Polk Marketing is making a greater impact on, and taking more responsibility for, digital commerce.

More information

Convercent Predictive Analytics

Convercent Predictive Analytics September 2015 Convercent Predictive Analytics Innovation in User Experience for Issue Reporting & Management SOLUTIONPERSPECTIVE Governance, Risk Management & Compliance Insight 2015 GRC 20/20 Research,

More information

2016 Trends in Enterprise Mobility

2016 Trends in Enterprise Mobility PREVIEW 2016 Trends in Enterprise Mobility OCT 2015 Chris Hazelton, Research Director Brian Partridge, Vice President Raúl Castañón-Martínez, Senior Analyst Rich Karpinski, Principal Analyst Sheryl Kingstone,

More information

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Research Publication Date: 31 July 2009 ID Number: G00169664 Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Regina Casonato This research

More information

Internet of Things From Idea to Scale

Internet of Things From Idea to Scale PRG Symposium Internet of Things From Idea to Scale September 12, 2014 alex.blanter@atkearney.com @AlexBlanter You are here today because you are interested in the Internet of Things and so is everybody

More information

Business Intelligence Focus Shifts From Tactical to Strategic

Business Intelligence Focus Shifts From Tactical to Strategic Research Publication Date: 22 May 2006 ID Number: G00139352 Business Intelligence Focus Shifts From Tactical to Strategic Betsy Burton, Lee Geishecker, Kurt Schlegel, Bill Hostmann, Tom Austin, Gareth

More information

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader

CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader IGG-04092003-04 M. Nicolett Article 9 April 2003 CIO Update: Gartner s IT Security Management Magic Quadrant Lacks a Leader Vendors in the Gartner IT Security Management Magic Quadrant for 1H03 are driven

More information

New Sales and Marketing Models Required to Sell Business Process Services

New Sales and Marketing Models Required to Sell Business Process Services Research Brief New Sales and Marketing Models Required to Sell Business Process Services Abstract: Numerous internal and external catalysts of change are forcing service providers to continuously reassess

More information

Eight Critical Forces Shape Enterprise Data Center Strategies

Eight Critical Forces Shape Enterprise Data Center Strategies Research Publication Date: 8 February 2007 ID Number: G00144650 Eight Critical Forces Shape Enterprise Data Center Strategies Rakesh Kumar Through 2017, infrastructure and operations managers, architects

More information

Drivers for the Growing Adoption of Cloud-Based Disaster Recovery PREPARED FOR VMWARE BY 451 RESEARCH

Drivers for the Growing Adoption of Cloud-Based Disaster Recovery PREPARED FOR VMWARE BY 451 RESEARCH Drivers for the Growing Adoption of Cloud-Based Disaster Recovery PREPARED FOR VMWARE BY 451 RESEARCH JAN 2015 i 451 RESEARCH ADVISORY SERVICES ABOUT 451 RESEARCH 451 Research is a preeminent information

More information

Risk Considerations for Internal Audit

Risk Considerations for Internal Audit Risk Considerations for Internal Audit Cecile Galvez, Deloitte & Touche LLP Enterprise Risk Services Director Traci Mizoguchi, Deloitte & Touche LLP Enterprise Risk Services Senior Manager February 2013

More information

Lead architect. Business architect. Technical architect. Lead Architect

Lead architect. Business architect. Technical architect. Lead Architect Tactical Guidelines, G. James Research Note 20 September 2002 Best Practices for Selecting Enterprise Architects A good enterprise architect needs not only excellent technical skills, but business and

More information

IVY Asset Management Corp.

IVY Asset Management Corp. L E A D E R I N A L T E R N A T I V E I N V E S T M E N T S A subsidiary of The Bank of New York Company The information set forth herein has been obtained from sources believed to be reliable, but neither

More information

Are Small Consultancies Best for Big Data Projects?

Are Small Consultancies Best for Big Data Projects? BIG DATA REPORT Are Small Consultancies Best for Big Data Projects? Big data is attracting the attention of all types of buy-side organizations. But because the technologies involved are immature and there

More information

The Next Generation of VMS Technology. Underwritten by:

The Next Generation of VMS Technology. Underwritten by: The Next Generation of VMS Technology Underwritten by: Christopher J. Dwyer Research Director Ardent Partners February 2014 REPORT SPONSORSHIP 1 The views and opinions in this report represent those of

More information

Cloud Security Benchmark: Top 10 Cloud Service Providers Appendix A E January 5, 2015

Cloud Security Benchmark: Top 10 Cloud Service Providers Appendix A E January 5, 2015 Cloud Security Benchmark: Top 10 Cloud Service Providers Appendix A E January 5, 2015 2015 CloudeAssurance Page 1 Table of Contents Copyright and Disclaimer... 3 Appendix A: Introduction... 4 Appendix

More information

Economics of the Cloud: Business Value Assessments

Economics of the Cloud: Business Value Assessments Economics of the Cloud: Business Value Assessments Gartner RAS Core Research Note G00168554, Joseph Feiman, David W. Cearley, 25 September 2009, RA7 042010 This research defines and quantitatively assesses

More information

Building an Excellent Relationship with your Cloud-Based Contact Center Infrastructure Vendor. April 2014

Building an Excellent Relationship with your Cloud-Based Contact Center Infrastructure Vendor. April 2014 Building an Excellent Relationship with your Cloud-Based Contact Center Infrastructure Vendor April 2014 Sponsored by: - 1 - DMG Consulting LLC Table of Contents Introduction... 1 Cloud-Based Contact Center

More information

Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Executive Summary

Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Executive Summary Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003 (Executive Summary) Executive Summary Publication Date: 15 January 2004 Author Robert H. Brown This document has been published to the

More information

Management Update: The Importance of Developing a CRM Strategy

Management Update: The Importance of Developing a CRM Strategy IGG-10302002-03 J. Kirkby Article 30 October 2002 Management Update: The Importance of Developing a CRM A customer relationship management (CRM) strategy states how to turn a customer base into an intangible

More information

Clavister gets competitive break with Snowden effect, seizes new market opportunities

Clavister gets competitive break with Snowden effect, seizes new market opportunities Clavister gets competitive break with Snowden effect, seizes new market opportunities IMPACT REPORT ANALYSTS Brian Partridge Adrian Sanabria 2014 451 RESEARCH, LLC AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED.

More information

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o

More information

2010 FEI Technology Study: CPM and BI Show Improvement From 2009

2010 FEI Technology Study: CPM and BI Show Improvement From 2009 Research Publication Date: 22 March 2010 ID Number: G00175233 2010 FEI Technology Study: CPM and BI Show Improvement From 2009 John E. Van Decker Many organizations recognize that current financial management

More information

How To Secure Cloud Infrastructure Security

How To Secure Cloud Infrastructure Security Cloud Infrastructure Security It s Time to Rethink Your Strategy Cloud Infrastructure Security It s Time to Rethink Your Strategy Infrastructure security used to be easier. Now, it is dramatically more

More information

DATACENTRE ENTERPRISE DATACENTRE SELECTION EUROPE 2011 JEFF PASCHKE & MARK ACTON REPORT BY SEPTEMBER 2011

DATACENTRE ENTERPRISE DATACENTRE SELECTION EUROPE 2011 JEFF PASCHKE & MARK ACTON REPORT BY SEPTEMBER 2011 ENTERPRISE DATACENTRE SELECTION EUROPE 2011 DATACENTRE REPORT BY JEFF PASCHKE & MARK ACTON SEPTEMBER 2011 2011 TIER1 RESEARCH & THE 451 GROUP DATACENTRE Tier1Research Better perspective from the top in

More information

RESEARCH NOTE. Workplace Service. Hot Vendors in Knowledge and Collaboration, 2014

RESEARCH NOTE. Workplace Service. Hot Vendors in Knowledge and Collaboration, 2014 Author: Jim Lundy Hot Vendors in Knowledge and Collaboration, 2014 Summary: Business people are increasingly looking for software products that help them get their jobs done faster. Our 2014 Hot Vendors

More information

DATACENTER MULTI-TENANT DATACENTER NORTH AMERICAN PROVIDERS 2013 EXECUTIVE OVERVIEW KEY FINDINGS

DATACENTER MULTI-TENANT DATACENTER NORTH AMERICAN PROVIDERS 2013 EXECUTIVE OVERVIEW KEY FINDINGS MULTI-TENANT DATACENTER NORTH AMERICAN PROVIDERS 2013 DATACENTER KEY FINDINGS MTDCs remained a strong sector in North America during 2012 and this strong growth has continued during the first three quarters

More information

Managers Begin to Apply Business Activity Monitoring

Managers Begin to Apply Business Activity Monitoring Research Brief Managers Begin to Apply Business Activity Monitoring Abstract: Managers are not fully using real-time capabilities for decision making; they implement BAM with basic analytic methods instead

More information

Business Intelligence: The European Perspective

Business Intelligence: The European Perspective Markets, F. Buytendijk Research Note 5 November 2002 Business Intelligence: The European Perspective When choosing business intelligence products, European users are not that different from North American

More information

Data center management lacks unified tools and strategy for infrastructure monitoring

Data center management lacks unified tools and strategy for infrastructure monitoring RESEARCH NOTE Publication Date: September December 8, 17, 2008 Data center management lacks unified tools and strategy for infrastructure monitoring Survey reveals that many data centers are unable to

More information

Agenda Overview for Emerging Marketing Technology and Trends, 2015

Agenda Overview for Emerging Marketing Technology and Trends, 2015 G00270688 Agenda Overview for Emerging Marketing Technology and Trends, 2015 Published: 18 December 2014 Analyst(s): Andrew Frank The best digital marketers exploit emerging trends and technologies to

More information

2016 OUTLOOK: GLOBAL PAYMENTS

2016 OUTLOOK: GLOBAL PAYMENTS December 2015 2016 OUTLOOK: GLOBAL PAYMENTS Disruption across the industry a global theme Around the world, new entrants (including start-ups and nontraditional players) are entering the payments industry.

More information

A NEW APPROACH TO CYBER SECURITY

A NEW APPROACH TO CYBER SECURITY A NEW APPROACH TO CYBER SECURITY We believe cyber security should be about what you can do not what you can t. DRIVEN BY BUSINESS ASPIRATIONS We work with you to move your business forward. Positively

More information

The Future of Payments 2015: Financial Institutions. The Payments Value Chain is Driven by Customers

The Future of Payments 2015: Financial Institutions. The Payments Value Chain is Driven by Customers The Future of Payments 2015: Financial Institutions The Payments Value Chain is Driven by Customers 1 Catalyst Payments Are at a Crossroads The payments market is changing. From cash to checks, to charge

More information

I D C V E N D O R S P O T L I G H T. F l a s h, C l o u d, a nd Softw ar e - D e f i n e d Storage:

I D C V E N D O R S P O T L I G H T. F l a s h, C l o u d, a nd Softw ar e - D e f i n e d Storage: I D C V E N D O R S P O T L I G H T F l a s h, C l o u d, a nd Softw ar e - D e f i n e d Storage: N ew T rends Impacting Enterprise Datacenters March 2014 Adapted from IDC Worldwide Storage Predictions

More information

O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s

O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s EXECUTIVE BRIEF O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s Adapted from IDC research by Eric Owen Click here to enter text. September 2014 INTRODUCTION

More information

Upheaval in the CRM Services Market

Upheaval in the CRM Services Market Markets, J. Kirkby Research Note 24 October 2002 Upheaval in the CRM Services Market The customer relationship management services market is in upheaval: Competitive changes will strongly influence trends.

More information

Architecting an Industrial Sensor Data Platform for Big Data Analytics: Continued

Architecting an Industrial Sensor Data Platform for Big Data Analytics: Continued Architecting an Industrial Sensor Data Platform for Big Data Analytics: Continued 2 8 10 Issue 1 Welcome From the Gartner Files: Blueprint for Architecting Sensor Data for Big Data Analytics About OSIsoft,

More information

WHITE PAPER. BMC Software Evaluation for Selecting a Cloud Management Solution Technology Decision Matrix, 2013 14

WHITE PAPER. BMC Software Evaluation for Selecting a Cloud Management Solution Technology Decision Matrix, 2013 14 BMC Software Evaluation for Selecting a Cloud Management Solution Technology Decision Matrix, 2013 14 BMC Software Evaluation for Selecting a Cloud Management Solution Technology Decision Matrix, 2013

More information

Gartner Updates Its Definition of IT Infrastructure Utility

Gartner Updates Its Definition of IT Infrastructure Utility Research Publication Date: 23 April 2004 ID Number: M-22-2393 Gartner Updates Its Definition of IT Infrastructure Utility Claudio Da Rold Our new definition of IT infrastructure utility clears away some

More information

Midsize Enterprises Lead in Adoption of Payment Outsourcing

Midsize Enterprises Lead in Adoption of Payment Outsourcing Research Brief Midsize Enterprises Lead in Adoption of Payment Outsourcing Abstract: More than one-third of midsize enterprises plan to use payment outsourcing by 2004. New areas of interest include automated

More information