EarthLink Business SIP Trunking. Shoretel IP PBX Customer Configuration Guide

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1 EarthLink Business SIP Trunking Shoretel IP PBX Customer Configuration Guide

2 Publication History First Release: Version 2.0 April 20, 2012 CHANGE HISTORY Version Date Change Details Changed By 1.0 4/16/2011 Original Document Draft Muryle Wise 2.0 4/20/2011 Document Updates D.Thompson 2.1 4/23/2012 Document Updates D.Thompson AUTHOR: Dantley Thompson EarthLink Engineering Muryle Wise EarthLink Engineering 2

3 Table of Contents Document Purpose 4 Product Summary 4 Customer Premise Diagram 5 Media Attributes and Codec Negotiation 6 Codec Support 6 G.711u 6 G.729a 6 Packetization Time 6 DTMF Support 6 Fax and Modem Support Requirements 7 North American Numbering Plan Format 7 Quality of Service Policy 7 EarthLink SIP Trunking to IP PBX Interoperability 8 Adtran Software Version Tested 8 IP PBX Software Version Tested 8 InGate Software Version Tested 8 EarthLink Open Issues & Non-Supported Features 8 Shoretel Open Issues & Non-Supported Features 8 InGate Installation 9 IP PBX Configuration for EarthLink SIP Trunking with InGate SIParator 59 Shoretel IP PBX Configuration 59 Product Support and Contact Information 69 EarthLink SIP Trunking Turn-up Testing Procedure 70 3

4 Document Purpose The purpose of this document is to provide a detailed technical description and best practices for successful implementation of the EarthLink SIP Trunking Product for the Shoretel IP PBX with the Adtran Router and InGate SIParator. This document provides information relative to the overall network topology as well as definition and configuration standards for each device associated with the product. Also described within this document are product guidelines and product limitations. This document is to serve as product reference and guide to EarthLink Customers. Product Summary The EarthLink Business SIP Trunking product is a complete VoIP (Voice over IP) solution based on the SIP (Session Initiation Protocol) signaling protocol. The SIP Protocol is responsible for set-up and tear-down of voice calls and overall feature and functionality. The SIP Trunking product can be offered as an overlay to several of EarthLink s existing products such as Internet and MPLS based products. EarthLink Business SIP Trunking solution will be served off a MetaSphere Call Feature Server (CFS) fronted by an ACME packet SBC (Session Border Controller). The CFS acts as the centerpiece for call control and feature interaction. The EarthLink Business SIP Trunking Product will primarily use Adtran CPE (Customer Premise Equipment) along with the InGate SIParator. The MetaSphere CFS Platform is a geo-redundant, high availability solution and serves as the primary element in EarthLink s Hosted Voice and SIP Trunking Product families. In addition to the basic call control, advanced call routing functionality is available with EarthLink s SIP Trunking product with MetaSphere Enhanced Application Server (EAS) Platform which consists of multiple applications and servers integrated into high availability solution. The Acme Packet SBC masks private to public IP Address space to provide a safe and secure means of communication between the SIP Server and IP PBX. All SIP traffic destined to, or originating from the MetaSphere CFS, traverses through the ACME Packet SBC. The same policy relates to the CPE device installed at the customer premise. The Acme Packet SBC and InGate SIParator resolve NAT (Network Address Translation) related issues exposed when SIP traffic passes through a firewall. 4

5 LINK / A C T S T A T PoE G1 G2 G3 G4 CONSOLE G1 G Power over Ethernet G2 G4 Implementation Guide Customer Premise Diagram EarthLink SIP Trunking-InGate to IP PBX and Adtran for T1 based Customer 4/23/2012 Adtran 900e/Rear-View EarthLink Network 2 Adtran Eth 0/ Voice IP: EarthLink T1 from Network to Adtran NET T1 0/ x.x /30 Adtran ETH 0/1 to Customers Ethernet Switch Adtran ETH 0/2 to InGate Eth 1 InGate Eth Voice IP: x.x /30 IP PBX Private IP: x.x /24 IP PBX to Customers Ethernet Switch InGate/Rear-View InGate Eth 0 to Customers Ethernet Switch InGate Eth 0 Private IP: x.x /24 ShoreGear Switch ShoreTel Application Server Title: SIP Trunking-InGate to IP PBX and Adtran Rev.01 Date: 4/20/2012 Drawing by: Dantley Thompson Figure 1-EarthLink SIP Trunking-Connections from Adtran CPE to IP PBX 5

6 Media Attributes and Codec Negotiation Codec Support A voice codec (coder/decoder) is a hardware/software module/algorithm that takes an analog or digital voice stream and encodes it into an IP packet. For the EarthLink Business SIP Trunking Product, we currently support two (2) of the most common codec s utilized in the continental United States, G.711u and G.729a. The preferred codec offered by EarthLink in the default configuration model is G.711u, then G.729a. Basically this means that the call will negotiate using the G.711u codec first, as long as the terminating end sends G.711u as the first or primary offered codec. The paragraphs below provide more detailed information related to the codec s and other requirements associated with proper negotiation of the media/rtp. G.711u G.711u is the most common uncompressed audio codec deployed in the US. Because it is uncompressed, it supports the highest level of quality for the call. Typically the G.711u consumes 90Kbps-100Kbps per call. The standard sampling rate of 8kHz is used for the G.711u codec. G.729a G.729a is the most common codec utilized to support compressed audio utilized in the US. Because it is compressed, it is perceived to have a lower voice quality than that of G.711u, however most people would never be able to tell the difference. Typically the G.729 consumes 30Kbps-40Kbps per call. The standard sampling rate of 8kHz is used for the G.729a codec. Packetization Time Packetization Time determines how often the audio stream is sampled and how often an IP packet is created. The standard packetization times are 10ms, 20ms, 30ms, and 40ms. EarthLink Media Gateway s have been statically configured to use a 20ms packetization time. IP Phones and/or Voice Applications will need to configure their equipment for a 20ms packetization time before audio traffic can be reliably passed across the EarthLink IP Voice network. DTMF Support EarthLink supports the transmission of Dual-Tone Multi-frequency (DTMF) digits through the implementation of RFC2833. This RFC covers the basis of including DTMF digits within the media/rtp path of the call. EarthLink recommends for Customers to configure their IP PBX s and/or Voice Applications to use RFC2833 to allow for DTMF to be passed properly and detected across the EarthLink IP Voice network. 6

7 Fax and Modem Support Requirements Currently, analog devices such as faxes and modems MUST be provisioned using the G.711u codec only. SIP to analog lines are supported as SIP Lines off the Adtran FXS Ports. The customer may also configure the IP PBX to use analog extensions for faxes and modems. This method can be supported utilizing the G.711u codec only. T.38 is currently not supported. North American Numbering Plan Format Currently, the EarthLink Business Hosted Voice product only supports the North American Numbering Plan Format. A Global Numbering Plan Format, such as E.164, is currently not supported. Quality of Service Policy To ensure the best possible voice quality, EarthLink will mark and match all VoIP traffic related to SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). EarthLink VoIP and/or Real-Time based appliances and applications are configured to use DSCP (Differentiated Services Code Point) 46 for all signaling traffic (SIP) and DSCP 46 for all Real-Time traffic (RTP) for Layer three priority. The Customers IP PBX MUST also be configured to use DSCP 46 to provide prioritization for SIP and RTP. Marking the DSCP field in the IP packet header will allow for packet classification to be matched and provide priority across EarthLink s network. This also ensures QoS specifications outlined in SLA (Service Level Agreements) can be sufficiently met between EarthLink and the customer. 7

8 EarthLink SIP Trunking to IP PBX Interoperability SIP Trunking interoperability testing was performed between EarthLink and the IP PBX. All phases of the test plan were executed against the actual configuration used in a customer deployment. The information below provides the Adtran and IP PBX software versions tested as well as an issue summary and non-supported elements discovered during compliance testing in the EarthLink Lab. Adtran Software Version Tested Adtran TA908e version A4.09 IP PBX Software Version Tested Shoretel 12.2 Build InGate Software Version Tested InGate version EarthLink Open Issues & Non-Supported Features Registration is currently not supported for the EarthLink SIP Trunking Product. When the originating calling number in present in the FROM Header, the main billing telephone number or DID belonging to the trunk group must be provided via the PAI (P- Asserted Identity) Header or via the Diversion Header on Call Transfer and Call Forward calls for the call to pass through the Metaswitch and billed correctly. Shoretel does not support DSCP 46 for all signaling traffic (SIP). Prioritization would need to be done in the network at the layer 3 level. Shoretel Open Issues & Non-Supported Features Authorization/Challenge on INVITE without Registration is not supported by the Shoretel PBX. Authorization must be turned off/ Unchecked in the Metaswitch. The Shoretel does not support any type of SIP REFER messaging. Any call transfer, Call Forwarding, or Conferencing will require additional trunks members for each leg of the call. Since each leg of the call is a new call, caller ID will not be passed through the PBX. Shoretel is currently sending media at 102 for DTMF. EarthLink requires RFC2833, which is indicated as 101 in the SDP portion of the SIP Message. A support ticket is currently opened with Shoretel to resolve this issue. 8

9 InGate Installation Physical Installation of Pre-Configured InGate Some InGate devices will be preconfigured by EarthLink prior to shipping. In the event that the device has been preconfigured, the steps below outline how to physically install the InGate device. For a preconfigured InGate, steps 1-4 below is the only steps required. If the InGate device has not been pre-configured, please start at Section 3 of this document. 1. Required Steps for Physical Installation of the Preconfigured InGate S T E Steps to be completed. P # 1 Plug the power cable into the InGate device. 2 With an Ethernet Cat.5e patch cable, connect the Ethernet port 0 (Labeled Eth0) on the InGate to the Customer s Layer 2 Ethernet Switch. This should be the same Ethernet switch that the customer s PBX is connected to. 3 With an Ethernet Cat.5e patch cable, connect the Ethernet port 1 (Labeled Eth1) on the InGate to the Adtran 908e or NetVanta router. This is typically assigned to Eth port 0/2 on the Adtran. 4 Physical Connection process for InGate complete. Expected Result Device powers on. Green light should come on above the physical Ethernet port on the Customer Layer 2 Ethernet switch that the InGate is plugged into. Green and Amber light should come on each side of the physical Ethernet port on the Adtran 908e or NetVanta Router that the InGate is plugged into. The diagram below provides a diagram of the steps listed above. 9

10 LINK / A C T S T A T PoE G1 G2 G3 G4 CONSOLE G1 G Power over Ethernet G2 G4 Implementation Guide EarthLink SIP Trunking-InGate to IP PBX and Adtran for T1 based Customer 4/23/2012 Adtran 900e/Rear-View EarthLink Network 2 Adtran Eth 0/ Voice IP: EarthLink T1 from Network to Adtran NET T1 0/ x.x /30 Adtran ETH 0/1 to Customers Ethernet Switch Adtran ETH 0/2 to InGate Eth 1 InGate Eth Voice IP: x.x /30 IP PBX Private IP: x.x /24 IP PBX to Customers Ethernet Switch InGate/Rear-View InGate Eth 0 to Customers Ethernet Switch InGate Eth 0 Private IP: x.x /24 ShoreGear Switch ShoreTel Application Server Title: SIP Trunking-InGate to IP PBX and Adtran Rev.01 Date: 4/20/2012 Drawing by: Dantley Thompson Figure 2-Example of InGate Physical Connectivity 10

11 2. Configuring the InGate using the InGate Start-up Tool 2.1 InGate Start-up Tool Overview The InGate Startup Tool is designed to simplify the initial out of the box commissioning and programming of the Network Topology and SIP Trunk deployments. The tool will automatically configure the InGate SIParator to work with the IP-PBX and EarthLink Business SIP Trunking Product. The Start-up Tool automatically defines most of the routing and configuration needed to enable communication between the customers IP-PBX and EarthLink over SIP Trunks. Thanks to detailed interoperability testing, InGate has been able to create this tool with pre-configured set-up for several of the leading IP-PBX vendors and ITSPs. The InGate Startup Tool is available free of charge for InGate SIParators. Get the latest version of the Startup Tool at Make sure that you always have the latest version of the configuration tool as InGate continuously adds new vendors once interoperability testing is complete. The Startup Tool will install and run on any Windows 2000, Windows XP, Windows Vista, and on Linux operating systems. Keep in mind, the InGate Startup Tool is a commissioning tool, not an alternate administration tool. This tool is meant to get an out of the box InGate started with a pre-configured setup, enough to make your first call from IP-PBX to EarthLink Business over SIP Trunks. Additional programming and administration of this InGate unit should be done through the Web Administration once the device is up an operational. 11

12 2.2 InGate Start-up Tool Installation The following procedure will guide you through the download and installation of the InGate Startup Tool on a Window XP operating system. There may be minor variances with other operating systems InGate Start-up Tool Download and Upgrade Steps 1. Go to and click Download to begin the download process. 2. Select Save to save the StartupTool-xxx.zip file to a location of your choice. 3. In the StartupTool-xxx.zip, Open or Extract/Run the StartupTool.msi file. This will begin the software installation process. 4. Select Run, in the Windows - Security Warning window. 12

13 5. Select Next to continue to install the Startup Tool. 6. Define the installation folder location you wish to install the InGate Startup Tool, who is allowed to use this Startup Tool, then select Next to confirm the entry. 7. Select Next to confirm the installation. 13

14 8. Once the installation is complete, select Close. Now the Startup Tool can be used. The Startup Tool can be found in the Start Menu or via a short-cut on the desktop. 14

15 2.3 Connecting to the InGate and the Start-up Tool From the factory, the InGate SIParator does not come preconfigured with an IP address or Password to administer the unit. Web administration is not possible unless an IP Address and Password are assigned to the unit via the Startup Tool or Console port. The following steps below describe a process to connect the InGate unit to the network then have the InGate Startup Tool assign an IP Address and Password to the Unit Physical Connection Steps and Diagrams 1. Connect Power to the Unit. 2. Connect an Ethernet cable to Eth0. This Ethernet cable should connect to an Ethernet Switch/LAN. Below are some illustrations indicating Eth0 on each of the InGate Model types. InGate 1190 Firewall and SIParator 19 (Back) InGate 1500/1550/1650 Firewall and SIParator 50/55/65 15

16 2.4 Using the InGate Start-up Tool There are three primary reasons for using the InGate Startup Tool. First, is to perform an initial Out of the Box configuration of the InGate device for the first time. Second is to change or update an existing configuration. Third is to register the unit, install a License Key, and upgrade the unit to the latest software Configure the InGate for the first time As stated earlier in this document, the InGate SIParator does not come preconfigured with a default IP address or password. Prior to starting the steps below, you must know the private IP address you want to assign Eth 0 of the InGate device. The PC/Laptop with the Startup Tool must be assigned a private IP address in the same network segment and subnet as what you will be defining for Eth 0 of the InGate device. It is required that the InGate unit and the Startup Tool are on the same LAN Subnet to which you are going to assign an IP Address to the InGate unit. Note: When configuring the unit for the first time, avoid having the Startup Tool on a PC/Laptop on a different Subnet, or across a Router, or NAT device, Tagged VLAN, or VPN Tunnel. Keep the network Simple InGate IP and Password Configuration using the Start-up Tool 1. Launch the Startup Tool 2. Select the Model type of the InGate Unit, and then click Next. Note: In the EarthLink configuration, this value will always be one of the values for SIParator 19, 50, 55, 65 or 95. The device to be selected will be noted on the Customer order information. 16

17 3. In the Select first what you would like to do, select Configure the unit for the first time. 4. In the Select first what you would like to do, select Configure SIP Trunking for the tool to configure SIP Trunking, then continue to step 5 below. Figure 3-Example of InGate Start-up Tool Initial Configuration Page Note: The InGate private side/eth 0 IP address will be defined on the Customer Order information 17

18 5. In the Inside (Interface Eth0), Enter the IP Address to be assigned to the private side / Eth 0 InGate Unit. 6. Enter the MAC Address of the InGate unit The MAC Address, must be defined identical to how it appears on the InGate device. This will be used to find the unit on the network. Note: The MAC Address can be found on the sticker, usually attached to the bottom or back of the unit 7. In the Select a Password, enter the Password to be assigned to the InGate unit. Note: The InGate Password will be defined on the Customer Order information 8. Once all required values are entered, the Contact button will become active. Press the Contact button to have the Startup Tool find the InGate unit on the network and assign the IP Address and Password. 9. The InGate will then go through the process or loading the information and reboot. 10. To continue, click on the Licenses and Upgrades tab. These steps are outlined below in section InGate License Configuration InGate License Configuration using the Start-up Tool Available online at a customer, VAR, distributor can login (http://www.ingate.com/login.php) and register units, obtain software upgrades, register licenses, access documentation, and download information for the installation, configuration and use of InGate products. InGate device Registration and Licensing of the EarthLink purchased InGate devices will be performed by Purchasing and Warehouse personnel. The license file will be ed to the technician performing the installation. The.lic (License File) will be loaded the by following the steps outlined below. 18

19 1. Since the InGate device has been registered and a license file has been manually acquired, select I have the license on my PC, and click the Install button Browse to the.lic located on your PC/Laptop associated with this InGate device and select the proper license file to be installed. 19

20 3. After the license file has been selected, click on the Install button again to install the license file to the InGate device. 4. The InGate device will load the license file and reboot. 5. Click on the Network Topology tab to continue configuring device. These steps are outlined in Section 3.4.5, Network Topology, below. 20

21 2.4.4 InGate Network Topology, HTTPS Certificate, IP PBX, and EarthLink SIP Trunk Configuration using the Start-up Tool The Network Topology is where the IP Addresses, Netmask, Default Gateways, Public IP Address of NAT ed Firewall, and DNS Servers are assigned to the InGate device. The configuration of the Network Topology is dependent on the deployment (Product) type. Be sure to select the product type that matches the network setup requirements, as each type has a unique set of programming and deployment guidelines. EarthLink will deploy the InGate devices as a Standalone SIParator. All IP related information to be populated in the fields below will be indicated on the Customer order information. When deploying an InGate SIParator in a Standalone configuration, the SIParator resides between the customer private LAN network (must be on the same LAN and subnet of the IP PBX), and EarthLink s IP Voice network. The Default Gateway for the InGate SIParator will be the IP address associated with the routers Ethernet interface that connects to the InGate. Adtran TA908e and NetVanta series CPE routers will use Eth 0/2 to connect to Eth 1 of the InGate device. Typically, the EarthLink SIP Voice network is defined as a x.x /30 address and is routable across EarthLink s network for customers with and without MPLS VPN services. The customer s and/or EarthLink s supplied Firewall is parallel to and independent of the SIParator. The Firewall is the primary edge device for all data traffic out of the LAN to the Internet. The SIParator is the primary edge device for all SIP Trunk related voice traffic out of the LAN to EarthLink. Below is an example of the Network Topology page and starting at step one below outlines the configuration of the Network Topology page using the InGate Start-up Tool. 21

22 Figure 4-Example of Network Topology Page in Start-up Tool 22

23 2.4.5 Configuration steps for the InGate Network Topology 1. In Product Type, select Standalone SIParator. 2. Define the IP Address and Netmask of the inside LAN (Interface Eth0). This is the IP Address that will be used on the InGate unit to connect to the private LAN network and communicate to the IP PBX. The values in the fields below are for example only, the correct IP Address and Netmask will be indicated on the customer order information. 3. Define the Outside (Interface Eth1) IP Address and Netmask. This IP Address, typically a x.x /30 address, will be used on the EarthLink side on the InGate unit and will communicate back to EarthLink s SIP Voice Network. The values in the fields below are for example only, the correct IP Address and Netmask will be indicated on the customer order information. Note: Do Not select Use DHCP to obtain IP, make sure this box is not checked 4. Select Allow https access to web interface from Internet. The values in the fields below are for example only, the correct IP Address and Netmask will be indicated on the customer order information. 23

24 5. Enter the Default Gateway for the InGate SIParator. The Default Gateway for the InGate SIParator will be the IP Address assigned to Eth 0/2 on the Adtran TA or NetVanta router or the IP Address supplied by the customer. The correct InGate Gateway IP address will be indicated on the customer order information. The values in the fields below are for example only, the correct IP Address and Netmask will be indicated on the customer order information. 6. Enter EarthLink s Primary and Secondary Voice DNS server IP addresses in these DNS server fields. Primary DNS: Secondary DNS: Once all fields have been complete, click on the IP-PBX tab at the top of the Window. 24

25 8. The Create Certificate for HTTPS Access window will be displayed 9. Fill out the field identical to what is indicated in the illustration below, then click OK 10. Once you click OK the IP-PBX page is available for modification. Continue the installation by clicking on the IP-PBX tab and following the steps outlined in the IP-PBX, Section below. 25

26 2.4.6 Configuration steps for the InGate IP-PBX The IP-PBX section is where the IP Addresses and Domain location are provided to the InGate unit. The configuration of the IP-PBX will allow the InGate unit to know the location of the IP-PBX to direct SIP traffic for use with SIP Trunking and Remote Phones. The IP Address of the IP-PBX must be on the same network subnet as the IP Address of the inside interface of the InGate unit. InGate has confirmed interoperability with many of the leading IP-PBX vendors. Follow the steps below to configure the InGate for the type of IP-PBX the InGate will connect to. Figure 5-Example of InGate Start-up Tool IP-PBX Page 26

27 1. In the IP-PBX Type drop down list, select Shoretel as the IP PBX type. InGate has confirmed interoperability with many of the leading IP-PBX vendors. The unique requirements of the vendor testing are contained in the Startup Tool. Note: The IP-PBX system type and associated IP address will be defined on the Customer Order information 27

28 2. Enter the IP Address of the IP-PBX. The IP Address must be on the same private LAN/ subnet as the private side, Eth 0, of the InGate unit. 3. This completes the IP-PBX portion of the Start-up Tool. Next, continue to the ITSP tab and follow the steps outlined in Section 3.4.7, Configuration steps for the ITSP. 28

29 2.4.7 Configuration steps for the InGate ITSP The ITSP section is where all of the attributes of the SIP Trunking Service Provider are programmed. Details like the IP Addresses or Domain, DIDs, Authentication Account information, Prefixes, and PBX local number are configured on this page. The configuration of the ITSP will allow for the InGate unit to know the location of the ITSP to direct SIP traffic for the use with SIP Trunking. InGate has confirmed interoperability with many of the leading ITSP vendors, such as EarthLink. Starting at step one below, follow these steps to configure the InGate as EarthLink as the Service Provider. 1. In the ITSP drop down list, select Deltacom. Note: Service Providers come in one of two flavors, either they have a trusted IP deployment or they require a Registration account. Although EarthLink s implementation is a trusted IP deployment model, calls are still challenged and required to authenticate to the MetaSwitch Application Server. 29

30 2. In the Account Information section, enter the Authentication name, Domain, and Password. The information entered in the fields below will be indicated on the Customer order information. 3. Enter the DID (Username) which the InGate will authenticate to EarthLink. The information entered in the fields below will be indicated on the Customer order information. 4. This completes the last step for configuring the InGate device. Click the Upload Configuration tab at the top of the Start-up Tool Window. Next we will upload the configuration to the unit as outlined in steps below in Section Uploading the configuration. 30

31 2.4.8 Configuration steps for the InGate Upload Configuration At this point the Startup Tool has all the information required to push a database into the InGate unit. The Startup Tool can also create a backup file for later use. Follow the steps below to upload the configuration into the InGate device. 1. Press the Upload button. Upon pressing the Upload button the Startup Tool will push a database into the InGate unit. 31

32 2. When the Startup has finished uploading the database a window will appear. Click OK. The Startup Tool will launch a default browser and direct you to the InGate Web GUI. 3. Although the Startup Tool has pushed a database into the InGate unit, the changes have not been applied to the unit. To apply the changes follow the steps starting with step 4 below. 4. Login to the device with the credentials below. Username: admin Password: (password specified on the customer order information) 32

33 5. Once logged into the unit click on Administration 33

34 6. Press Apply Configuration to apply the changes to the InGate unit. 7. A new page will appear after the previous step requesting to save the configuration. Press Save Configuration to complete the saving process. 8. Once this is complete, the InGate device configuration via the start-up tool process is complete. The steps outlined below provide detail to make the required changes to connect to the EarthLink MetaSwitch Platform. 34

35 2.4.9 InGate configuration for connecting to EarthLink s MetaSwitch Application Server Once the InGate Start-up Tool process has been completed, the steps below outlines the required configuration to insure the SIP messaging and SIP authentication work properly to EarthLink s MetaSwitch Call Feature Server. The steps below do not have to be performed in any particular order, but must be applied and saved once complete. 1. Open Internet Explorer and input the IP Address assigned to Eth 0 of the InGate in the URL field as (Ex: if accessing from the customers private network. If accessing remotely from the EarthLink network, input the IP Address assigned to Eth 1 of the InGate in the URL field as https://x.x.x.x (Ex: https:// x.x) or https://2.x.x.x:6010 address for MPLS customers. 35

36 2. When the login screen appears, type in the user name and password in to the appropriate fields. The login user name is admin and the password is specified on the order information. 3. Once logged in, click on the Network tab. 4. Once the Network page appears, click on the Networks and Computers tab. 36

37 37

38 5. Located in the ITSP_IP row, select and delete the IP specified for the ITSP_IP under the DNS Name or IP Address field. 38

39 6. Next, input the correct IP address in the ITSP_IP row, for the ITSP_IP under the DNS Name or IP Address field as specified on the order. This is the EarthLink Acme Packet SBC IP address. 39

40 7. Once complete, click Save. 40

41 8. Next, click on the SIP Traffic tab at the top of the page. 41

42 9. Then, click on the SIP Accounts sub-tab under the SIP Traffic tab. 42

43 10. Under the Account type field near the bottom right of the SIP Accounts page click on the drop down arrow and select Domain. 43

44 11. Once Domain has been selected, click Save. 44

45 12. Next, click on the Dial Plan sub-tab under the SIP Traffic tab. 45

46 13. Then, scroll down to the Forward To Header on the Dial Plan page. 46

47 14. Under the Forward To header, one of the Names of the rows is Deltacom. In the Deltacom row, under the Use This Account header, use the drop down menu, to select the correct SIP Account. This should match the account on the specified on the SIP Accounts tab. 47

48 15. Once the SIP Account is selected, next highlight and delete the contents in the field Or this Reg Expr in the same Deltacom row. 48

49 16. Once complete with these two steps the Forward To row for Deltacom should look like the example below, except the SIP account will have a different number or set of characters. 49

50 17. Next, scroll to the bottom of the page and click Save. 50

51 18. Next, click on the Routing sub-tab under the SIP Traffic tab. 51

52 19. On the Routing page, click in the check box under the Delete Row header under the DNS Override for SIP Requests field. This box should not show a check mark to properly delete the row. 52

53 20. Next, scroll to the bottom of the page and click Save. 53

54 21. Next, scroll up to the top of the page click on the Administration tab. 54

55 22. Click the Save/Load Configuration sub-tab below the Administration tab. 55

56 23. Click Apply Configuration. 56

57 24. Click Save Configuration. 57

58 25. After clicking on Save Configuration and the unit updates with the changes, the main Administration page should display and state Configuration applied and saved. 26. This completes the InGate configuration process. ****For final installation and configuration acceptance of the InGate contact**** Dantley Thompson Systems Engineer EarthLink Business E: O: M:

59 Service Implementation Guide IP PBX Configuration for EarthLink SIP Trunking with InGate SIParator The steps below provide a step by step guide for configuration of the Shoretel IP PBX for the EarthLink SIP Trunking Product. Basic configuration of the Shoretel Application should be complete and the ShoreGear switch and Shoretel server running the application MUST be connected to the LAN prior to configuring the system for SIP Trunking. Shoretel IP PBX Configuration The following screen-shots below are using Shoretel 12.2 Build These steps outline the configuration of the Appliance 100 Planning, Installation and Administration Guide to work with EarthLink s SIP Trunking product with the InGate SIParator. For more detailed information the Shoretel Knowledgebase application can be used. Setup configuration of the 40/8 (Shoretel PBX) To configure the IP address manually, you need the following: Valid IP address for the segment in which you want to install the SA-100. Computer with terminal emulation software installed. Null modem DB-9 serial cable. Step 1 Connect the DB-9 serial cable to the serial port on the back panel of the SA- 100 to the serial port on a computer. Step 2 Hook up the SA-100 power cable and turn the unit and computer on. NOTE The SA-100 performs a start-up process when it is turned on. A sequence of numbers flash on the LED panel during start up, and a solid LED appears when the process is complete. The process takes about 30 seconds. Step 3 On the computer, start a terminal emulation program and set the following parameters: On the computer, start a terminal emulation program and set the following parameters: Baud rate: bps Data Bits: 8 Parity: None Stop Bit: 1 Flow control: None At the Login prompt, type the user ID required to enter the CLI interface and press Enter. The default login name is admin. The Password prompt appears. At the Password prompt, type the password required to enter the CLI interface and press Enter. The default password is ShoreTel. The ShoreTel command line interface as shown in Figure 5-2 appears. 59

60 Type 3 and press Enter to change the system configuration. The Change System Type 6 and press Enter to disable DHCP. The DHCP prompt appears. Type n and press Enter to disable DHCP. Type 1 and press Enter. The Change IP address prompt appears Type the IP address that you want to assign to the SA-100 and press Enter. Type 2 and press Enter. The Change IP subnet mask prompt appears. Type the IP address of the subnet where the SA-100 is to appear. Type 3 and press Enter. The Change gateway IP address prompt appears. Type the IP address of the gateway that you want the SA-100 to use. Type 0 and Enter to return to the Change System Congifuration menu Type 4 and press Enter to reboot. The prompt Are you sure you want to reboot? appears. Type y. The prompt Save your changes? appears. Type y. The SA-100 will save the static IP settings and reboot. 60

61 Shoretel SIP Trunk License Verification Confirm Shoretel is licensed for SIP Trunk Channels. The number of Instances will determine how many concurrent calls can be handled simultaneously. From Shoretel Director From the Navigation Pane, Administration, Site Parameters, License, Key Select new and enter the key code provided by Shoretel and a description, and save. Once you have entered your key codes select Register and Request System Key 61

62 Turning off Port 5004 for RTP Launch ShoreWare Director Click Administration > Call Control > Options. The Call Control Options page appears. Set the DTMF payload to 101 for RFC

63 Set to Diffserv Dec. to 184. This will set DSCP to 46. Uncheck the Always Use Port 5004 for RTP check box. Codec Option In the ShoreWare Director pane, click Administration > Call Control > Codec List Select New and add two Codec list one for G.711 only, and one for G.729 prefer. Enter a new name for G.711 only Highlight PCMU/8000 and add to Codec List members Enter a new name for G.729 preferred, G.711 optional. 63

64 Highlight G729/8000, and add to Codec list members. Highlight PCMU/8000, and add to Codec list members.. Highlight PCMA/8000, and add to Codec list Adding a SA-100 to a ShoreTel Site In the ShoreWare Director pane, click Administration > Platform Hardware > Voice Switches/Service Appliances > Primary Select Site Select Type Select Go ShoreTel site parameters In the ShoreWare Director pane, click Administration > Site > Double Click on Site 64

65 Select Site Local Area Code Drop down to select codec list previously defined. Drop down to select codec list previously defined 65

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