MITEL SIP CoE. Technical. Configuration Notes. Configure the Mitel 3300 MCD 4.1 for use with Paetec Broadworks Softswitch. SIP CoE

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1 MITEL SIP CoE Technical Configuration Notes Configure the Mitel 3300 MCD 4.1 for use with Broadworks Softswitch SIP CoE

2 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. TRADEMARKS Mitel is a trademark of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. Mitel Technical Configuration Notes Configure the Mitel 3300 MCD 4.1 for use with PAETEC February 2010, _6, Trademark of Mitel Networks Corporation Copyright 2009, Mitel Networks Corporation All rights reserved ii

3 Table of Contents OVERVIEW... 1 Interop History...1 Interop Status...1 Software & Hardware Setup...1 Tested Features...2 Device Limitations and Known Issues...3 Network Topology...4 CONFIGURATION NOTES MCD 4.1 Configuration Notes...5 Network Requirements... 5 Assumptions for the 3300 MCD 4.1 Programming... 5 Licensing and Option Selection SIP Licensing... 6 Class of Service Assignment... 6 Network Elements... 9 Network Element Assignment (Proxy) Trunk Service Assignment SIP Peer Profile SIP Peer Profile Assignment by Incoming DID ARS Digit Modification Plan ARS Routes ARS Digits Dialed Assignment T.38 Fax Configuration Fax Configuration Zone Assignment iii

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5 Overview This document provides a reference to Mitel Authorized Solutions providers for configuring the Mitel 3300 MCD 4.1 to connect to PAETEC broadworks softswitch. The different devices can be configured in various configurations depending on your VoIP solution. This document covers a basic setup with required option setup. Interop History Version Date Reason 1 May Initial Interop with Mitel and PAETEC 2 Oct Refresh Interop with Mitel and PAETEC 3-4 Aug, 2009 Refresh interop with Mitel 3300 MCD 4.1 and PAETEC 5 Dec, 2009 Update limitations as a result of field found issues 6 Feb, 2010 Refresh interop with Mitel 3300 MCD 4.1 and PAETEC Interop Status The Interop of PAETEC has been given a Certification status. This service provider or trunking device will be included in the SIP CoE Reference Guide. The status PAETEC achieved is: The most common certification which means PAETEC has been tested and/or validated by the Mitel SIP CoE team. Product support will provide all necessary support related to the interop, but issues unique or specific to the 3rd party will be referred to the 3rd party as appropriate. Software & Hardware Setup This was the test setup to generate a basic SIP call between PAETEC and the 3300 MCD 4.1. Manufacturer Variant Software Version Mitel 3300 MCD 4.1 Mxe Platform Mitel 5224, 5235, 5220 IP Sets Minet Mitel Teleworker Mitel Mobile Extension Mitel Nupoint PAETEC Configuration as of February

6 Tested Features This is an overview of the features tested during the Interop test cycle and not a detailed view of the test cases. Please see the SIP Trunk Side Interoperability Test Pans ( ) for detailed test cases. Feature Feature Description Issues Basic Call Automatic Call Distribution NuPoint Voic Packetization Personal Ring Groups Mobile Extension Teleworker Video Fax Making and receiving a call through PAETEC and their PSTN gateway, call holding, transferring, conferencing, busy calls, long calls durations, variable codec. Making calls to an ACD environment with RAD treatments, Interflow and Overflow call scenarios and DTMF detection. Terminating calls to a NuPoint voic boxes and DTMF detection. Forcing the 3300 MCD 4.1 to stream RTP packets through its E2T card at different intervals, from 10ms to 90ms Receiving calls through PAETEC and their PSTN gateway to a personal ring group. Also moving calls to/from the prime member and group members. Receiving a call through PAETEC and their PSTN gateway to Mobile extensions and TUI interface. Also moving calls to/from Desktop and Twinned devices. Making and receiving a call through PAETEC and their PSTN gateway to and from Teleworker extensions. Making and receiving a call through PAETEC and their PSTN gateway with video capable devices. T.38 and G711Fax Calls Not Tested - No issues found - Issues found, cannot recommend to use - Issues found 2

7 Device Limitations and Known Issues This is a list of problems or not supported features when PAETEC is connected to the Mitel 3300 MCD 4.1. Feature Provisional Responses Call Privacy Packetization rate PRACK is not supported Problem Description Outgoing Call to test non-preferred Provisional Response setting (SDP in Invite) Recommendation: Do not use PRACK When Privacy is configured in SIP Peer Profile (CPN Restriction), the outbound calls from are rejected at provider's side Recommendation: Do not enable CPN Restriction in SIP Peer Profile The trunk fully supports the 10ms, 20ms, 30ms and 40ms packetization rates. With other rates, the audio stays up in one direction only. Recommendation: keep packetization rate in the range of 10ms to 40ms on 3300 ICP, Default is 20ms. Video Fax Video functionality is unavailable over the trunk. Recommendation: none When the Multiple Active M-lines are enabled in SIP Peer Profile form, T.38 outgoing faxing fails Recommendation: Set Allow Peer to Use Multiple Active M- lines to No in SIP Peer Profile form Warning: If Allow Peer to Use Multiple Active M-lines set to Yes, then the voice calls are disconnected after 30 seconds. So, keep this parameter set to No! 3

8 Network Topology This diagram shows how the testing network is configured for reference. 4

9 Configuration Notes This section is a description of how the SIP Interop was configured. These notes should give a guideline how a device can be configured in a customer environment and how PAETEC 3300 MCD 4.1 programming was configured in our test environment. Disclaimer: Although Mitel has attempted to setup the interop testing facility as closely as possible to a customer premise environment, implementation setup could be different onsite. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE IN REVIEWING, planning, implementing, and testing a customer configuration MCD 4.1 Configuration Notes The following steps show how to program a 3300 MCD 4.1 to interconnect with PAETEC. Network Requirements There must be adequate to support the voice over IP. As a guide, the Ethernet is approx 85 Kb/s per G.711 voice session and 29 Kb/s per G.729 voice session (assumes 20ms packetization). As an example, for 20 simultaneous SIP sessions, the Ethernet consumption will be approx 1.7 Mb/s for G.711 and 0.6Mb/s. Almost all Enterprise LAN networks can support this level of traffic without any special engineering. Please refer to the 3300 Engineering guidelines for further information. For high quality voice, the network connectivity must support a voice-quality grade of service (packet loss <1%, jitter < 30ms, one-way delay < 80ms). Assumptions for the 3300 MCD 4.1 Programming The SIP signaling connection uses UDP on Port

10 Licensing and Option Selection SIP Licensing Ensure that the 3300 MCD is equipped with enough SIP trunking licenses for the connection to the. This can be verified within the License and Option Selection form. Enter the total number of licenses in the SIP Trunk Licences field. This is the maximum number of SIP trunk sessions that can be configured in the 3300 to be used with all service providers, applications and SIP trunking devices. Figure 1 License and Option Selection form Class of Service Assignment The Class of Service Options Assignment form is used to create or edit a Class of Service and specify its options. Classes of Service, identified by Class of Service numbers, are referenced in the Trunk Service Assignment form for SIP trunks. 6

11 Many different options may be required for your site deployment, but ensure that Public Network Access via DPNSS Class of Service Option is configured for all devices that make outgoing calls through the SIP trunks in the Busy Override Security set to Yes Campon Tone Security/FAX Machine set to Yes Public Network Access via DPNSS set to Yes 7

12 Figure 2 Class of Service form 8

13 Network Elements Create a network element for a SIP Peer (PAETEC_B) as shown in Figure 4. Since this SIP trunk has been authenticated by an account, the SIP Registrar IP address must be specified. Set the transport to UDP and port to Figure 3 Network Element form 9

14 Network Element Assignment (Proxy) In addition, depending in your configuration, a Proxy may need to be configured to route SIP data to the service provider. If you have a Proxy server installed in your network, the 3300 MCD will require knowledge of this by programming the Proxy as a network element then referencing this proxy in the SIP Peer Profile assignment (later in this document). Figure 4 Network Element (Proxy) 10

15 Trunk Service Assignment This is configured in the Trunk Service Assignment form. The Trunk Service Assignment is defined for Trunk Service Number (20), which will be used to direct incoming calls to an answer point in the Program the Non-dial In or Dial In Trunks (DID) according to the site requirements and what type of service was ordered from your service provider. The figure below shows configuration for incoming DID calls. The 3300 will absorb the first 6 digits of the DID number received from the SIP Trunk leaving 4 digits for the 3300 to translate and ring the remaining 4 digit extension. For example, the SIP Trunk delivers number to the The 3300 will absorb the first 6 digits ( ) leaving the 3300 to ring extension Extension 9310 must be programmed as a valid dialable number in the As an alternative way, you can create a System Speed Call number to associate the extension 9310 with the real telephone extension on 3300 ICP. Please refer to the 3300 System Administration documentation for further programming information. Figure 5 Trunk Attributes (trunk service number) 11

16 SIP Peer Profile The recommended connectivity via SIP Trunking does not require additional physical interfaces. IP/Ethernet connectivity is part of the base 3300 MCD Platform. The SIP Peer Profile should be configured with the following options: Network Element: The selected SIP Peer Profile needs to be associated with previously created PAETEC_B Network Element. Registration User Name: Use the registration user name provider by Address Type: Enter the Use IP Address or FQDN in SIP messages. Maximum Simultaneous Calls: This entry should be configured to maximum number of SIP trunks provided by. Outbound Proxy Server: Select the Network Element previously configured for the Outbound Proxy Server (Ingate). SMDR Tag: If Call Detail Records are required for SIP Trunking, the SMDR Tag should be configured (by default there is no SMDR and this field is left blank). Trunk Service: Enter the trunk service assignment previously configured 20 in this configuration. Calling Line ID Options: The Default CPN (Calling Party Number) is applied to all outgoing calls unless there is a match in the "Outgoing DID Ranges" of the SIP Peer Profile. could provide this number. Otherwise, use the one of DID numbers assigned on the trunk by the provider. Default CPN should be known to the provider s SIP switch otherwise it refuses to process any calls. CPN Restriction: Set it to No. When it is set to Yes, the call will be presented as coming from As such, it will be rejected by the provider s SIP switch. Authentication Options: Use User Name and Password given to you by SDP Options: Currently (February 2010) video streams are not supported over SIP trunk. Set option Allow Peer to Use Multiple Active M-Lines to No. Currently, RTP Packetization Rate on the SIP trunk could be set to 10ms, 20ms, 30ms and 40ms. Set the RTP Packetization Rate to some desired level. Signaling and Header Manipulation Options: You might set value for Session Timer to 300. This timer clears and resets the unresponsive connections and it is not recommended to set it to 0. Currently, Reliable Provisional Responses (PRACK) are not supported on the trunk. You might enable the support of Reliable Provisional Responses in 3300 ICP when this feature will become available on the trunk. Avoid Signaling Hold to the Peer: You must set value to Yes otherwise MOH and ringback will not be heard to external callers 12

17 13

18 Figure 6 SIP Peer Profile form 14

19 SIP Peer Profile Assignment by Incoming DID This form is used to associate DID range numbers from SIP Trunk to a particular SIP Peer profile. Enter one or more telephone numbers. The maximum number of digits per telephone number is 26. You can enter a mix of ranges and single numbers (for example, " , "). The entire field width is limited to 60 characters. Use a comma to separate telephone numbers and ranges. Use a dash (-) to indicate a range of telephone numbers. The first and last characters cannot be a comma or a dash. If the numbers do not fit within the 60 characters maximum, you can create a new entry for the same profile. Use a '*' to reduce the number of entries that need to be programmed. This is a type of "prefix identifier", and cannot be used as a range with '-'. For example, the string "11*" would be used to associate a peer with any number in the range from 110 up to the maximum digits per telephone number (In this case, ) Note that the string "11" by itself would not count as a match, as the '*' represents 1 or more digits. Figure 7 SIP Peer Profile Assignment by Incoming DID 15

20 ARS Digit Modification Plan Ensure that Digit Modification for outgoing calls to SIP Trunk absorbs or inject additional digits according to your dialling plan. In this test environment, we will be absorbing 3 digits (as of this test environment, we need to dial 977 to access s SIP trunk; thus, digits 977 will be absorbed). Figure 8 ARS Digit Modification form 16

21 ARS Routes Create a route for SIP Trunks connecting a trunk to SIP Trunk. In this test environment, the SIP trunk is assigned to Route Number 20. Choose SIP Trunk as a routing medium and choose the SIP Peer Profile and ARS Digit Modification entry created earlier. Figure 9 SIP Trunk Route assignment 17

22 ARS Digits Dialed Assignment ARS initiates the routing of trunk calls when certain digits are dialed from an extension. In this test environment, when a user dials 977, the call will be routed to s SIP Trunk (i.e. Route 20) ICP expects 10 digits to be dialed after dialing of 977. Figure 11 ARS Digit Dialed Assignment 18

23 T.38 Fax Configuration Currently SIP Trunk does not support T.38 faxing. Fax Configuration PAETEC uses the intra-zone FAX profile. This form allows you to define the settings for FAX communication over the IP network. You can modify the default settings for the: Inter-zone FAX profile: defines the FAX settings between different zones in the network. There is only one Inter-zone FAX profile; it applies to all inter-zone FAX communication. It defaults to V.29, 7200bps. It defines the settings for FAX Relay (T.38) FAX communication. Intra-zone FAX profile: defines the FAX settings within each zone in the network. o o Profile 1 defines the settings for G.711 pass through communication. Profile 2 to 64 define the settings for FAX Relay (T.38) FAX communication. o All zones default to G.711 pass through communication (Profile 1). Figure 10 Fax Configuration 19

24 Zone Assignment By default, all zones are set to Intra-zone FAX Profile 1. Based on your network diagram, assign the Intra-zone FAX Profiles to the Zone IDs of the zones. If audio compression is required within the same zone, set Intra-Zone Compression to Yes. PAETEC uses the Intra-zone FAX Profile. Figure 11 Zone Assignment 20

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