WebSphere Portal Solutions

Transcription

1 Lotus Knows How to Bring You a Live, ContentRich Portal in Only 3 Weeks Simon Lee ASEAN WebSphere Portal Brand Manager

2 Agenda WebSphere Portal Overview Intranet Business Challenges Related to Dynamic Content Introduction to Portal NOW! How Portal NOW Can Help Your Company Customer Examples Portal NOW Architecture Walk Through 2

3 WebSphere Portal Solutions Deliver Exceptional User Experiences Differentiate yourself to your customers Drive revenue and loyalty with your partners Enable productive and efficient employee web interactions Significantly Reduce Costs Fastest time to market Up to 50% in labor and other savings. 3

4 Exceptional Web Experiences One Platform Partners Many Different Business Needs Customers Employees Citizens 4 WebSphere Portal

5 IBM WebSphere Portal 10 out of the top 10 global banks 1 # 4 out of the top 5 US health insurance companies According to IDC, IBM leads the EPS market for the sixth consecutive year in Portal Market Presence Horizontal Portal Magic Quadrant, 2008* leader for 7 consecutive years! IDC: Worldwide Enterprise Portal Software Forecast Update and 2007 Vendor Shares: A New Landscape, Doc # July out of the top 10 worldwide retailers Gartner, Inc. has ranked IBM as the worldwide market share leader in Portal software based on revenues from 2002 through Gartner Inc. Market Share: Application Infrastructure and Middleware Software, Worldwide, 2007 by Fabrizio Biscotti, Terese Jones, Asheesh Raini and Joanne Correla June 4, Every G8 Country 30 hospitals, clinics and health delivery networks worldwide In May, 2009 Gartner ranked IBM as the worldwide market share leader in the Portal Products and User Interaction Tools segment - Based on total worldwide software revenue for 2008 *Magic Quadrant for Horizontal Portal Products, 2008

6 IBM WebSphere Portal Ready for the Next 10 Years 100+ Worldwide Technology Patents by IBM Portal Developm 01 V1.1 & V2.1 IBM's Portal Platform Composite Model V4.2 & V5.0 V4.1 Introduced family of offerings Personalization Collaboration V5.1 V6.0 Virtual Portals Drag & Drop V6.1 Mashups Web 2.0 Support XML Forms Portal Now Rapid Portal Deployment Deployment, Scale, Maintainability V6.1.5 End-user & Portal Optimization Portlet Factory Accelerators Web Content Management 6 Mobile Dashboards Learning Content Bus Process Collaboration Industry Toolboxes Government Healthcare Retail Banking Insurance Telecom

7 SIIA Market Share Leader: * * WebSphere Portal - #1 in Worldwide Revenue from 2001 to 2008* (1) Source: Gartner, Inc. Market Share: Application Infrastructure and Middleware Software, Worldwide, 2008, Fabrizio Biscotti, 29 April

8 IBM Accelerators for WebSphere Portal Helping to Speed Exceptional Web Experiences WebSphere Portal Line of business oriented solutions speed time to value Intellectual Property from thousands of customer engagements help you solve your business needs faster 8

9 Industry Emphasis for WebSphere Portal Government Banking Healthcare WebSphere Portal Retail Insurance Telco Other Needs of the Business 9

10 Toolbox Contents Application Briefs describing solution scenarios. Business Value Guides describing the value enabled by the WebSphere Portal and Accelerators, and help illustrate best-practice process and information flow. Templates which can be used on top of WebSphere Portal to help jumpstart design and assembly of end solutions. Demonstrations and recordings of example solutions design that illustrate how end solutions can look like. Other Code Assets include sample Forms, Dashboards, or other Portlets which can help expedite the assembly of a solution. 10

12 What if you could... Improve internal communication in your organization between HR and employees, your Investor Relations department, or your Sales force? Consolidate all of the different content that employees, partners and customers need to see while still controlling its look, feel, and who can access it? Publish information to the web without the help of an IT department? Improve customer and partner relationships by providing them with the information they need at the right time? Cut call center costs by providing sales reps, customers or partners with self service access to information? Improve productivity of your employees with an interface that unifies many systems into a meaningful, consolidated web experience? Expand your presence by reaching distributors, retailers or partners your sales force cannot work with in person? 12

13 Better Yet......What if you could have such a solution up and running in less than a month? 13

14 Dynamic Web Site Content Challenges Challenge #1 Keep Sites Current Why is it a Challenge? Only a small group of technical people (aka webmasters ) can change the web site Cross-functional effort Time consuming Costs of Outdated Content Lost customer confidence Tarnished image Lower traffic Lost opportunities Legal Exposure 14 Challenge #2 Eliminate Content Chaos Why is it a Challenge? Challenge #3 Bring Customers Back Why is it a Challenge? Where did that come from? Low attention span Who owns it? How old is it? Is it still current? Lots of competition Easy to leave one click and they re gone Are we still selling that? Why 1999 events still listed? Costs of Content Chaos Costs of Losing Customers The hassle of keeping the site current results in neglect If they run into problems, most will never come back Site usage declines Content re-creation It costs 6x more to sell to a new customer than to an existing one Employee frustration

15 Rich Content Portals Can Benefit your Organization Your Employees Your Partners Faster time to innovate produts and services Employee self service Corporate policy adherence and regulatory compliance Reduce cost of doing business Greater employee satisfaction Self-service applications Personalized support of business partners Timely and accurate product information Partner / supplier satisfaction and retention Ease of doing business Your Customers 15 Broader market reach Improve customer support Faster time to market Reduce cost of doing business Customer retention / satisfaction Enhance company image

17 Introducing WebSphere Portal NOW A complete, ready to use business solution Reusable, extensible software templates for WebSphere Portal that solve 90% of your needs immediately Services from ISSL or Partners to have your site up and running in less than a month 17

18 Portal NOW Conceptual Reference Portal NOW Based on WebSphere Portal NOW is Fixed length engagement, 3 weeks Not different software! Methodology for deployment and delivery Anything you can do with WebSphere Portal, you can do once Portal NOW is installed. Pre-defined Requirements Complete set of 15+ deliverables Pre-built and focused set of context functionality. 18 Follows the Methodology for deployment Match the Requirements Reusable / Customizable

19 With Portal NOW, Tackle First Things First Jump Start a Web Portal Solution Start Small, Show Immediate Success, and Grow from There Portal NOW handles the majority of the requirements for a basic intranet No need to make a big design to handle all needs at once Project can be very simple, with a minimal budget to start Insert your own logo, and use the default template for an immediate solution Step by step, add functions you need Based on evolving business requirements As you extend to other areas of the business customers, suppliers, partners 19

20 If you do not have a portal, and... You do not have an internal employee facing Portal Your employees have a long list of bookmarks to access internal applications Your employees preferred file sharing mechanism is to send files via Your employees have to shuffle through several pages of content to get to content that relates to their role It takes an hour to locate information to answer a customer s questions. You have departments that want their own content Portal and do not feel served by the corporate Portal IT still is involved in creating and publishing content Then you need Portal NOW! 20

21 But wait! There is more! Extensible to add optional services: Legacy application integration Custom Development for Third party integration Single Sign On with External Applications Extranet Support Multi-Lingual Import External Content High Availability Etc, Etc... Optional Services Portal NOW w1 w2 w3 w4 Http w5 w6 Sametime WP WCM Quickr Infrastruttura ODW 2.0 Quickstart 21

23 Customer Success: Ales Group Customer Profile 165M consumer products company that develops and sells hair and beauty products Italian office has 30 employees and runs as an independent line of business without ties to corporate IT and no IT department Needs To update outdated IT systems (CRM, ERP) while minimizing impact to employee productivity To improve paper based communication with the sales force To increase revenue by drammatically expanding retail presence to 10,000 pharmacies. Need ability to work with hundreds of pharmacies the sales teams could not reach in person. To control costs through self-service order management interfaces. Phone costs to call centers seeking order and payment status were in excessive of 400K -- and had to be payed by each sales person. Solution and Benefits Portal Express with Portal NOW template implemented by ISSL Production basic intranet with content for internal users and sales reps up in one month WITH NO IT STAFF The customer is already delivering profiled content for employees and sales, less paper and updated information The portal has growth patterns defined for collaboration, dashboards and internationalization, even for public sites. 23

24 Customer Success: Parmalat Company Profile CPG industry Food. Based in Italy, with subsidiaries around the globe Needs To communicate securely with executive and IT management through web conferences This need opened an oppty to discuss about the Future Workplace to help the IT to reshape their image internally. During these meetngs, unsollicited needs came up: IT management/governance, Tactic dashboards and KPI s, Internal comunication and collaboration (Investor Relations Team), Specific role based nformation aggregations for the CFO office (role based portals), composite applications Solution Approach IBM focused the approach on 2 of them: the investor relations community and the IT community, to start experiencing and evaulating how the technology may change way of working at all levels. Needed to access information in a range of systems: SAP, SAP Portal, Domino, AS400, Cognos, Maximo A complete portal soluton was sold based on this idea: Portal server, WCM, Quickr, Connections, Active insight, Sametime. Portal Now Key Benefits IT portal and IR collaboration area Implemented in 1 month, with new projects underway

25 Customer Success: Danske Fragtmaend Company Profile 22 cargo terminals, 1500 trucks, 40,000 shipments per day To improve internal communication and the flow of employee information, including corporate strategy, personnel policies, events and basic information like locating colleagues and cafeteria menus Requirements 3300 employees Business Challenge Largest supplier of national LCL goods and storage in Denmark To provide easy access to mail, calendar, project rooms and on-line chat in one single Intranet solution Ability to extend at a later date to embrace other software applications and still be easy and fast to deploy "The solution we wanted had to partly support our ambitious long-term strategy in the portal area, and yet be quick, easy and straightforward to implement. We have to say that we found all that with PortalNOW and INOPI" Solution With IBM partner INOPI, fully implemented Intranet in 3 weeks Carsten Appelt IT Director, Danske Fragtmaend

26 Agenda Intranet Business Challenges Related to Dynamic Content Introduction to Portal NOW! How Portal NOW Can Help Your Company Customer Examples Portal NOW Architecture Walk Through 26

27 Portal NOW: Solution Overview WebSphere Portal for a Preconfigured Environment Organized in sections which address basic intranet needs Include a Home Page with links to critical information, feeds, content highlights Preconfigured Lotus Web Content Management Supports different types of content (or templates), two publishing workflows, inline editing and leverages Web Content Pages, closing the gap between WCM and Portal, and new Ephox Live OEM editor Ready to Use Services Application or web site links, RSS feeds, Sametime contacts, Quickr integration via Web Application Integrator, People finder or Google Gadgets 27

28 Portal NOW Site Structure Home::Welcome List of News organized by multiple channels and editable inline List of Events by Calendar picker AZ Area Human Resources Summary and quick access to profiled information (internal info, events, etc) External Content (links, RSS feed) Home::News and Events Work Quick access to operational tools Innovation Various Content accessible through hierarchically organized areas Information related to colleagues Company contacts via People Finder Collaboration tools (chat, if included) RSS Feeds related to technical or commercial information related to IBM, administrator access only by default 28

29 Home::Welcome On left-most column WCM Portlet Billboard Content WCM Portlet last three content items from a specific news area determined by customer On right-most column 29 WCM Portlet Banner content On central column Bookmarks Portlet WCM Portlet highlighted content items from News and Events section WCM Portlet highlighted content items from A-Z Area

30 Component Review News On left-most column On right-most column 30 Side navigavion rendered as Portal navigator on Web Content Pages Single WCM Portlet lists all content in current News area

31 Component Review Events On left-most column On right-most column 31 Side navigavion rendered as Portal navigator on Web Content Pages a WCM Portlet - lists all content in current Events area with a Calendar

32 Component Review News article On left-most column On right-most column 32 Side navigavion rendered as Portal navigator on Web Content Pages a WCM Portlet displays s News content with: Title Abstract Body Attachment s Links

33 Component Review AZ Area On left-most column On right-most column 33 Side navigavion rendered as Portal navigator on Web Content Pages Single WCM Portlet lists all content in current A-Z Area section

34 Component Review Human Resources On left-most column People Finder Portlet Sametime Contact List Portlet On central-most column WCM Portlet Billboard content On right-most column 34 WCM Portlet highlighted content items from News and Events section WCM Portlet highlighted content items from A-Z Area WCM Portlet Banner content

35 Component Review - Work On left-most column On central-most column WCM Portlet Billboard content On right-most column 35 WCM Portlet showing list of applications WCM Portlet highlighted content items from News and Events section WCM Portlet highlighted content items from A-Z Area WCM Portlet Banner content

36 Component Review - Innovation On left-most column On central-most column WCM Portlet Billboard content On right-most column Web2Bookmarks Portlet RSS Feed Portlet For more Information on WebSphere Portal NOW Or contact IBM or our Business Partners 36

37 WebSphere Portal A strategic product for your strategic applications WW customers w intranets, B2B apps, & customer-facing internet apps #1 market share for 8 years running 47% of customers are SMB Smallest customer has 11 employees Largest customer has 1.8M+ employees Globally 10 of top 10 banks 8 of top 10 retailers 12 of the largest telcos 50 major health providers 500 gov ts + every G8 nation Over 300 million named users in our top 15 customers alone!! 1 in 6 people worldwide with internet access is a named user in a WebSphere Portal application 37

38 Legal Disclaimer IBM Corporation All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. BM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. 38