2 Smarter Government A police department analyzes, maps and visualizes crime data, uncovering insight that keeps police one step ahead of offenders 46% reduction in violent gun crime and a 39% reduction in violent crime during a 7-year period 53% decline in shots-fired calls, a 42% cut in drug calls and a 61% drop in prostitution calls Helps optimize police resources by identifying crime hotspots and facilitating more focused police action Solution components IBM i2 ibase IBM i2 Analyst s Notebook Esri Edition IBM Premier Business Partner Esri Business challenge: After identifying its city s crime hotspot, this US-based police department launched an initiative aimed at reducing violent gun crime. Success hinged on the agency s ability to gain insight from its crime data despite limited resources and find a more targeted way to pursue and convict offenders. The smarter solution: The department deployed a crime-management system that centralizes structured and unstructured crime data and delivers advanced and social network analytics and sophisticated visualization tools, helping analysts visualize crime data to uncover hidden networks and patterns between offenders and crimes. Using geographic information system (GIS) mapping technology and geospatial, temporal and link analytics, analysts can see crime trends and track and map offenders, helping police solve more cases and fight crime proactively. The solution helps reveal areas with higher crime rates than others, so police can increase their presence in those neighborhoods to alleviate the problem.
3 Smarter Government
4 Smarter Government City of Waterloo Reduces meter-reading collection time from four days to 30 minutes, the time required to respond to disruptions, and costs while improving the efficiency of tracking assets. Solution components IBM Maximo IBM Premier Business Partner Esri
5 Smarter Government A city government in Japan collects and maps disaster-related data, coordinating and deploying rescue efforts with unprecedented speed JPY3 million savings by eliminating the need to build communication towers JPY3.5 million savings through usage-based billing and powering off unnecessary servers Gained 3 to 4 more communication methods to warn citizens, and they can act as backup systems should one fail IBM SmartCloud Enterprise IBM DB2 Workgroup IBM Cognos Business Intelligence V IBM Security Access Manager for Enterprise Single Sign-On IBM WebSphere Application Server IBM System x3100 M4 IBM Global Technology Services SmartCloud IBM Business Partner Esri Japan Corp. IBM Business Partner Digital Information Technologies Corp. Business Challenge: Following a devastating earthquake and tsunami, the communication systems in this city in Japan were disabled, forcing officials to share information verbally or through . Hampered by a lack of current information and situational awareness, authorities struggled to determine who needed aid, where to dispatch rescue teams, and how to keep the public informed. The Smarter Solution: The city government deployed a cloud-based disaster management system that consolidates near-real-time disaster-related image and text data into a single, map-based view, giving authorities an unprecedented understanding of a disaster at hand. Through link analytics and visualization tools, authorities can identify trends and relationships and use the insights to plan, coordinate, execute and manage rescue and relief efforts. The solution also employs multichannel communication capabilities, enabling the city to continue to warn and inform residents even if one communication system is disabled. The system quickly proved its worth. After a typhoon flooded the city, officials used firsthand information sent from residents to make quick decisions that saved lives.
6 Smarter Government A police unit in Canada extends predictive analytics to patrol officers, helping them track and avert crime on the go 98% improvement in data-analysis time, from days or weeks to just seconds Extends predictive analytics and mapping capabilities to mobile terminals, helping patrol officers know where crime is transitioning Helps solve several high-profile cases by improving the efficiency of crime control strategies IBM i2 Analyst s Notebook Esri Edition IBM i2 ibase IBM Business Partner Esri Canada Ltd. Business Challenge: After building an intelligent policing platform that integrates disparate crime data and delivers advanced mapping and analysis tools, this police department in Canada created a web-based law-enforcement graphic dashboard interface that extends data access and analysis tools to mobile terminals. For most police agencies, this would be enough. Not so for this force, which wanted to give patrol officers a head start on stopping crime before it happens. The Smarter Solution: The department built a predictive crime-analysis component of the dashboard plus an interface that pushes predictive capabilities out to mobile terminals. In addition to viewing and analyzing crime-related data, officers can apply mapping technology and spatial, temporal and link analyses to track and map the movements of offenders over time. They can also view crime by concentration, type, transition and time period and toggle between street and aerial views, helping them deploy the right resources at the right time and place to thwart and catch criminals. The department predicts that this groundbreaking technology will play a more dominant role in the way police develop and implement their crime control strategies.
7 Smarter Energy A utility company in Italy generates new ways to detect and resolve problems in the grid using big data to make a smart grid smarter 99.9% faster problem diagnosis by providing a comprehensive, near-real-time view of the grid Reduces errors in grid diagnostics by obviating manual data-compilation tasks Improves service quality for energy consumers, meeting peak demand with fewer outages IBM Cognos Business Intelligence V10 IBM InfoSphere Master Data Management Standard Edition IBM InfoSphere Streams IBM PureData System for Analytics (powered by IBM Netezza ) IBM Global Business Services Business Challenge: With a disjointed approach to grid management causing problems with service quality, this utility company needed to centralize control and take advantage of immense volumes of sensor data to detect and fix problems. The Smarter Solution: The company uses a big data solution to capture and analyze data from grid sensors, integrating grid control systems for a comprehensive view of grid performance. The solution detects anomalous events, predicts their potential impact on service quality, issues alerts and makes adjustments to resolve issues dynamically. A smart grid can t be truly smart without data. Collecting, analyzing and interpreting the constant stream of sensor data is the key to running an efficient, reliable and secure power grid.
8 Smarter Cities A major US city improves citizen services, doing more with less by knocking down interagency silos 95% improvement in police investigation times, reducing the process from four hours to just minutes Reduces conflicts in city operations by coordinating scheduled events, road construction and more Boosts satisfaction among citizens by enabling more responsive municipal services IBM Intelligent City Planning and Operations IBM Research IBM Business Partner Environmental Systems Research Institute, Inc. (Esri) Business Challenge: To improve the quality and responsiveness of citizen services, the city needed to support better collaboration and coordination among its various departments and provide the shared data they need to do their jobs. The Smarter Solution: A First-of-a-Kind central planning tool bridges the gaps between police, regulatory services and public works departments by combining their data. The solution provides analytical models and geospatial mapping capabilities to support integrated planning, helping the city predict the location and timing of criminal activity, traffic jams and other disruptive events while forecasting the impact of special events, construction, road closures and weather conditions. This system is a teacher. The city is gaining all kinds of insights about day-to-day operations and emergency situations that were never before possible simply because the data is now available. Chief information officer (CIO)
9 Smart Water A UK utility company reduces wastewater flooding by predicting and preventing problems in the sewer network 60% of problems accurately anticipated and prevented through analysis of only 15% of the sewer network Avoids fines by supporting compliance with regulatory targets regarding pollution and flooding Reduces costs and improves operational efficiency by focusing on high-risk areas IBM SPSS Modeler IBM SPSS Lab Services IBM Premier Business Partner Esri ArcGIS Business Challenge: This water utility company in the United Kingdom needed to manage its sewer network more proactively, reading the subtle and complex warning signs to prevent flooding and comply with increasingly stringent regulatory requirements. The Smarter Solution: The company uses predictive models to anticipate and prevent flooding, protecting public health and property. Analyzing the age and material of pipes, network topography, current weather conditions and other factors, the solution identifies and maps high-risk sections of the sewer network. This allows for targeted preventive maintenance plans that make efficient use of limited resources. Instead of guessing about the condition of wastewater infrastructure assets hidden underground, the utility company can analyze complex and dynamic factors to identify and focus on high-risk areas.
10 Smarter Energy A utility in Slovakia uses alarm analyses to spot and speed asset service and maintenance, helping improve grid stability and reliability 15% increase in field crew productivity by giving crews the data, tools and parts needed to get the job done 15% more work orders generated and completed without increasing headcount 7% productivity gain realized by refocusing managerial staff on more business-critical jobs IBM FileNet Content Manager IBM Maximo Asset Management IBM Maximo Mobile Work Manager IBM WebSphere Application Server IBM WebSphere Process Server IBM WebSphere Portal Server IBM Business Partner AED-SICAD Aktiengesellschaft ArcGIS Server IBM Business Partner - Esri Business Challenge: Maintaining and servicing assets was problematic because of their sheer number and distributed nature. About 40,000 annual work orders were coordinated either verbally or through paper-based processes and lacked critical information. As such, crews arrived at the job site ill-prepared, driving hundreds of kilometers only to discover that they didn t have the proper parts, tools, skills and knowledge base to restore or service the asset properly. The Smarter Solution: The new asset management system integrates and analyzes GIS, network and asset data, automatically sending alerts when anomalies are detected. Operators can analyze the root cause of the alarm, create detailed work orders and dispatch crews with the necessary tools to fix the problem before it escalates. By identifying assets or components that fail most often, crews can proactively service equipment and help avoid future outages. By giving crews the necessary data, the company fixes assets and resolves problems faster and more effectively, leading to a more reliable power grid.
11 Smarter Cities China-based media group analyzes passenger demand for bus services to create a new targeted advertising strategy 10s of millions in additional advertising revenue through demand-based pricing 84 times faster analysis speed of passenger flow compared with manual methods Improves planning through understanding passenger flows and demand IBM System x3650 M3 IBM Power 570 IBM System Storage DS4700 Express IBM System Storage TS3100 Tape Library IBM WebSphere Sensor Events IBM Intelligent Operations Center for Smarter Cities IBM China Research Lab IBM Global Services Global Business Services IBM Business Partner Esri IBM Business Partner Jiangsu Chuanyuejindian Micrsooft Windows Server Business Challenge: This China-based media group wanted to offer more effective advertising strategies to its customers through the new opportunities presented by digital displays in the city s bus system. It needed to understand passenger distribution on the bus system across different time periods to most effectively place and price advertising for its customers. The Smarter Solution: The media group uses advanced analytics and simulations to gain a 360-degree view of passenger demand on the city s bus lines. Using this insight, the client can create new demand-based tiered pricing models and provide incentives to customers to buy advertising at gold level stops or times. By analyzing the timing and location of passenger flows, the media company can see how its customers should target their ads to get the highest return on their investment.
12 PureSystems Esri Speeds innovation with IBM PureApplication System and IBM PureData System for Analytics The need: Esri wanted to reduce the time to deploy new geographic information system (GIS) solutions and enable its clients to analyze complex GIS-related queries more quickly. The solution: Using IBM PureSystems offerings, Esri is helping its clients reduce costs, save time and speed innovation in the use of complex GIS data. The benefit: Reduces deployment times by weeks and months, allowing organizations to rapidly respond to time-critical situations Decreases time to analyze data by over 98 percent, helping organizations answer complex, data-intensive questions quickly With the IBM PureData System for Analytics, we can reduce the time to analyze complex GIS data from days to minutes a more than 98 percent improvement. Steve Trammell, Strategic Alliances Marketing Manager, Corporate Alliances and IT Marketing, Esri Solution components: IBM PureApplication System IBM PureData System for Analytics Supports delivery of hybrid cloud solutions to help address federal agency requirements WAP12440-USEN-00 12
13 Smarter Government A city in China uses analysis and predictive modeling to help reduce traffic congestion and optimize public transit routes Aggregates traffic and transit data providing citywide views of traffic conditions Analyzes bus data against KPIs, uncovering scheduling and routing shortfalls Reveals areas prone to congestion, facilitating future transit planning IBM Intelligent Operations Center IBM SPSS Modeler IBM InfoSphere DataStage IBM DB2 IBM WebSphere Application Server IBM System z IBM China Research Lab IBM Business Partner Jiangsu Posts and Telecommunications Planning and Designing Institute Co. Ltd. IBM Business Partner Esri Government: Intelligent Transportation Systems Business Challenge: In this large city where buses and taxis are the predominant modes of travel, traffic congestion was becoming a serious problem. Lacking insight into road conditions or the tools to analyze and model traffic patterns, officials struggled to identify areas prone to congestion, optimize bus routes and effectively manage the urban transport system. The Smarter Solution: The city built an intelligent traffic system that collects, aggregates and analyzes static and near-real-time traffic and transit data, providing a city-wide view of conditions that helps planners predict traffic jams and optimize public transit routes and assets. In addition, transit origin-destination estimation algorithms and traffic key performance indicator (KPI) analysis provide insight into popular travel patterns and passenger bus loads, helping authorities adjust the number of buses in service according to commuter demand. With the rollout of its intelligent traffic system, the city takes a giant step toward achieving its goal of becoming one of the world s smartest cities.
14 Smarter Government Miami-Dade County Parks uses analyses, geospatial maps and alerts to detect, identify and repair leaks quickly, dramatically cutting costs. >USD1 million estimated savings related to water costs and proactive leak detection >95% reduced lag time for locating leaks, from weeks to hours 40 meters delivering near-real-time water intelligence from 13 parks IBM Intelligent Operations for Water IBM Software Services IBM Business Partner Sensus IBM Business Partner Esri Business Challenge: Miami-Dade County Parks, Recreation and Open Spaces was using roughly 360 million gallons of water per year at a cost of about USD5 million. Officials correctly suspected that some of the cost was due to leaks and water waste resulting from an aging infrastructure. Finding the exact location of a leak, however, and diagnosing the problem was labor-intensive and costly. The Smarter Solution: The department deployed a solution that tracks and monitors water use by collecting hourly consumption data from smart water meters. If, when analyzing data against key performance indicators (KPIs), the system detects a consumption spike or irregularity, it issues an alert so that operators can drill down to the meter level, investigate causes and dispatch repair crews quickly. This is a real game-changer not only from the standpoint of savings and diagnosing problems more efficiently but also because the savings can be put toward developing the system and taking care of other needs in the community. Executive, Miami-Dade County Parks, Recreation and Open Spaces
15 Smarter Analytics Desert Research Institute advances scientific knowledge and drives economic growth by making the most of its data 10X faster analysis of data, helping scientists make new discoveries in hydrology and other areas Takes just minutes to deploy new research applications, allowing researchers to build on past projects Fosters growth and economic development throughout the state, with workforce training in key skills IBM PureData System for Transactions IBM PureApplication System IBM Research IBM Global Financing IBM Business Partner Esri, Inc. Business Challenge: Flooded with data from the field, laboratories, remote sensors and computer models, Desert Research Institute needed a better way to manage, analyze and share data to advance science and fuel economic growth. The Smarter Solution: The institute is solidifying its relevance to the scientific community, the environment and the economy by harnessing and analyzing data on a large scale. Researchers now deploy computation-heavy applications quickly, analyzing large volumes of data to solve pressing challenges. For example, with three-dimensional modeling, the solution provides important clues about fluid dynamics in soil that could help increase crop production worldwide. We have the potential to revolutionize science with the ability to analyze large amounts of data faster. That means breakthrough discoveries and intellectual value for our state and the world. Tom Jackman, chief technology officer
16 Smarter Government Ministry of Social Development expands benefits allocations and boosts service to the underserved using analyses that spot gaps and fraud 90% of beneficiaries now tracked and monitored for compliance 98% faster report creation and information sharing among agencies Serves more people with low incomes by cutting overlapping benefits and associated costs IBM Cognos Business Intelligence V10 IBM Cognos Data Manager V8.4 IBM Business Partner Quanam IBM Business Partner Esri ArcGIS Business Challenge: The Ministry of Social Development in Uruguay, responsible for administering 40 social benefits programs to more than 3.5 million people, needed a better way to track citizens as they moved through the system, ensuring recipients were properly served and compliance requirements were being met. The Smarter Solution: The agency deployed a business intelligence platform that links and consolidates beneficiary and program data across agencies, delivering unprecedented visibility and a single, holistic view of each beneficiary. By analyzing and correlating data, caseworkers can identify gaps and duplication in coverage as well as suspicious activity or noncompliance, ultimately helping ensure that all beneficiaries are serviced fairly while enabling the state to extend more benefits to more people using the same budget. The solution helps ensure that beneficiaries are neither underserved nor overserved, and that the neediest of citizens receive the proper assistance. Social area integrated information system coordinator
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