Business Opportunities. Forums. New Markets. Focused Research. Awards. Policy Advocacy. Thought Leadership. Entrepreneurship.

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1 Diverse Forums International Partnerships Thought Leadership Workforce Development Awards Policy Advocacy Focused Research Business Opportunities Entrepreneurship New Markets Sustainability Conferences Workshops Industry Development Best Practices Sharing

2 CONTENTS Message from the Chairman 1 Message from the President 2 Executive Council 3 Association Overview 6 The Year in Review 10 NASSCOM Member Companies 30

3 Message from the Chairman Dear Friends, Year 2013 was yet another exciting year for the IT-BPM industry in India and NASSCOM. The industry after an initial period of slow growth demonstrated its resilience and will close the fiscal year with a 13 per cent growth in exports, and 9.5 per cent growth in the domestic market. For NASSCOM, this year was about change, building for the future, launching some key initiatives and creating a broad based organisational structure. Implementation of the NASSCOM 2020 Organisational and Governance Committee chaired by Mr. N.R.Narayana Murthy was a key priority for NASSCOM. The 7 industry councils were created in the year and have already begun their tasks, engaging with industry members and building a vision for these sectors. A key highlight of the year was the launch of the NASSCOM 10,000 Start-ups initiative, a mega program that aims to catalyse 10,000 technology start-ups over the next decade. The initiative is built in partnership with leading incubators and angel groups in the country and focuses on evangelising entrepreneurship, capability development and access to incubation and funding. The program in its first 9 months has impacted over 200+ start-ups directly and touched over 25,000 entrepreneurs. The NASSCOM Product Council also strengthened its product initiative and created programs for partnerships between SIs and product companies, Emerge 50 that showcased innovative product companies and the annual Product Conclave. In an era of policy paralysis, NASSCOM worked closely with the government and was able to usher in important changes, including the release of the Safe Harbour Rules for the first time in India, amendments in the taxation policies, simplification in SEZ rules in tier 2 cities, as well as action on Service Tax refunds, NASSCOM led discussions on these issues, making recommendations to the government and getting them implemented. NASSCOM s efforts in the realm of Global Trade Development saw it spotlight the negative provisions of the US Immigration Bill, which it considered discriminatory, especially for the IT-BPM sector. NASSCOM partnered with global companies, associations and others on articulating the impact of these negative provisions on the US industry and the trade relations between the two countries. The Global Trade initiative also deepened its focus on creating new market opportunities in emerging markets including Japan, China and Africa. Yet another milestone crossed by NASSCOM was in the realm of skills development where its Sector Skills Council (SSC) announced its IT-ITeS Industry Occupational Analysis reports. These identified, for the first time, unique job roles in the industry/sub-sectors, for Entry, Middle and Leadership levels. Implementation of these standards will help to better define skills and competencies for the industry. The year also saw the transition of the NASSCOM President with Mr. R. Chandrashekhar taking on this role, after an illustrious career with the government. The Executive Council has placed on record their appreciation for the wonderful work done by Mr. Som Mittal in taking NASSCOM to newer heights. Going forward, NASSCOM will be help reposition the industry to leverage the opportunities emerging from digitalisation the next wave of IT transformation. Since 2014 is the 25th year of NASSCOM s operations, plans are afoot to unveil a series of initiatives that celebrate this milestone. Krishnakumar Natarajan Chairman, NASSCOM 1

4 Message from the President Dear Friends, I am delighted to take over the role of President, NASSCOM and contribute to strengthening one of India s most reputed chambers of commerce. I have been associated with NASSCOM for a long time, though in a different capacity and have always admired the ability of the industry to align to a common vision, voice and strategy. The opportunities are very vast at this particular juncture and exciting times lie ahead for our industry.the future looks positive as the industry is evolving dramatically in terms of scale, complexity and innovation. Going forward, enabling radical transformation of key sectors in India through the use of ICT to increase access, enhance efficiency and enable innovation in the sector are going to be some of our priority focus areas. The rapidly accelerating trend of innovation and entrepreneurship in the ICT sector impacts several domains and provides clear indicators that the journey has begun. NASSCOM will continue to leverage international and domestic expertise to catalyze innovation and transformation in the Indian IT-BPM sector. The industry is increasingly prioritizing domains based on potential size, possible impact, readiness of leadership and role of government. Changing models will bring compelling business innovations with greater breadth and specialization across key verticals BFSI, telecom, healthcare, education and social entrepreneurship. The industry councils created by NASSCOM are creating specific programs for the diverse industry sectors and in the year ahead we will work with members to deepen these engagements and build new programs. Today, NASSCOM is evolving its role to help the industry harness the new and emerging business opportunities while becoming a channel for the creation of a digitally inclusive India. Even as it continues to help both large and small companies achieve global scale, NASSCOM is focusing on how IT can shape and transform the nation. In order to fulfill its vision and mission, NASSCOM will continue to partner with all the stakeholders, harness the power of new business and delivery models, explore new geographies and help the IT-BPM industry build greater traction in the home market is expected to be an exciting, rejuvenating year for India and NASSCOM, and I am glad to have become a part of the organisation at this juncture. R. Chandrasekhar President, NASSCOM 2

5 CHAIRMAN EXECUTIVE COUNCIL OFFICE BEARERS VICE CHAIRMAN PRESIDENT Krishnakumar Natarajan CEO & Managing Director MindTree R. Chandrasekaran Executive Vice Chairman Cognizant Technology Solutions EXECUTIVE COUNCIL MEMBERS R. Chandrashekhar Arun Seth Chairman Alcatel-Lucent India Aruna Jayanthi CEO Capgemini India Arvind Thakur CEO & Joint Managing Director NIIT Technologies Avinash Vashistha Chairman & Geography Managing Director (India) Accenture B.V.R. Mohan Reddy Founder, Chairman & Managing Director Infotech Enterprises Bhaskar Pramanik Chairman Microsoft Corporation (India) C.P. Gurnani Managing Director & CEO Tech Mahindra Ganesh Lakshminarayanan President & Managing Director, Dell India and VP, Asia Pacific & Japan Commercial Sales Operations, Dell Jeffrey M. White President, India & SAARC Cisco Systems India Keshav Murugesh CEO WNS Group Mukesh Aghi Member of the Board & Chief Executive, Services Cluster L&T Infotech N. Chandrasekaran CEO & Managing Director Tata Consultancy Services 3

6 EXECUTIVE COUNCIL MEMBERS Neelam Dhawan Managing Director Hewlett-Packard India Rajan Anandan Managing Director Google India Raman Roy Founder, Chairman & Managing Director Quatrro Global Services Ravi Gururaj Chairman & Co-Founder Frictionless Ventures Rishad Premji Chief Strategy Officer Wipro Technologies Sanjeev Bhikchandani Founder & Executive Vice-Chairman Info Edge (India) Shakti Sagar Managing Director ADP India Srinath Batni Member of the Board & Head Delivery Excellence Infosys Suhas Bhide General Manager Global Delivery, India IBM India V.K. Mathews Founder & Executive Chairman IBS Group Vijay Ratnaparkhe Managing Director Robert Bosch Engineering and Business Solutions PAST CHAIRMEN & PAST PRESIDENTS Harish Mehta Chairman & Managing Director Onward Technologies N.R. Narayana Murthy Founder & Executive Chairman Infosys F.C. Kohli Former Deputy Chairman Tata Consultancy Services Ashank Desai Founder & Board Member Mastek 4

7 PAST CHAIRMEN & PAST PRESIDENTS K.V. Ramani Founder & Former Chairman Future Software Saurabh Srivastava Chairman Steria India Raj Jain Chairman & Managing Director RS Software (India) Atul K. Nishar Founder & Chairman Hexaware Technologies Phiroz A. Vandrevala Board Member Tata Consultancy Services Jaithirth (Jerry) Rao Founder & Former Chairman MphasiS S. Ramadorai Board Member Tata Consultancy Services Lakshmi Narayanan Vice Chairman Cognizant Technology Solutions Ganesh Natarajan Vice Chairman & CEO Zensar Technologies Pramod Bhasin Non-Executive Vice Chairman Genpact Harsh Manglik Former Chairman Accenture India Rajendra S. Pawar Chairman & Co-founder NIIT Group Kiran Karnik Former President NASSCOM Som Mittal Former President & Former Chairman NASSCOM 5

8 ASSOCIATION OVERVIEW About NASSCOM The National Association of Software and Service Companies (NASSCOM) is the industry association for the IT-BPM sector in India. It was set up in 1988 and registered under the Indian Societies Act, A not-for-profit organisation funded by the industry, its objective is to build a growth-led, sustainable, technology and business services segment in the country. NASSCOM s membership has grown over the years and currently stands at over 1,500. The member organisations represent 95 per cent of industry revenues and have enabled the association to spearhead initiatives and programmes to strengthen the sector in the country and globally. The IT-ITeS Sector Skills Council (SSC) formed in partnership with the National Skill Development Council (NSDC) is an integral part of NASSCOM and is committed to developing the workforce for the IT and IT-enabled products and services industry sectors. NASSCOM has also contributed to the development of two organisations the Data Security Council of India, which is focused on security and the NASSCOM Foundation, which helps drive Corporate Social Responsibility (CSR) initiatives. NASSCOM is headquartered in New Delhi, India, and has offices in seven other cities Bengaluru, Chennai, H y d e r a b a d, K o l k a t a, M u m b a i, P u n e a n d Thiruvananthapuram. Vision NASSCOM s vision is to help the IT and IT-enabled products and services industries in India to be trustworthy, respected, innovative, and society-friendly. Mission NASSCOM s mission is to expand the IT-BPM industry s footprint in its core markets and beyond, and enable it to build strategic partnerships with its customers. It seeks to establish India as a hub for innovation and professional services. NASSCOM s mission is also to grow the country s pool of relevant and skilled talent and harness the benefits of ICT to drive inclusive and balanced growth. Transform Business, Transform India is the overall objective of NASSCOM and its member organisations. Members Organisations that provide services to the IT-BPM industry are institutional members of NASSCOM. India headquartered organisations, multinational service providers with an India presence, and Global In-house Centres (GICs) of foreign corporations are equally represented in the membership of NASSCOM. Activities NASSCOM undertakes several initiatives and works with multiple stakeholders within the global IT-BPM eco-system:» Policy Advocacy NASSCOM collaborates with the Government of India at the centre and states to build a policy framework that is conducive to the growth of the IT-BPM industry in the country.» Membership Engagement NASSCOM works closely with its member organisations, encouraging them to share best practices and experiences, andmentorsmaller organisations that are still on the learning curve. Recognising that the expectations of its member companies are growing, NASSCOM has built a strong regional and local connect with them.» Industry Development NASSCOM undertakes several development initiatives to spur the growth of the sector. > Research NASSCOM conducts industry research, surveys and studies on emerging IT-BPM trends and sector performance to provide factual perspectives on the inustry and the growth opportunities ahead. > Events N A S S C O M o r g a n i s e s n a t i o n a l a n d i n t e r n a t i o n a l e v e n t s t o s h o w c a s e n e w opportunities, collaborate, build thought leadership and facilitate networking. > Industry Councils Industry Councils launched by NASSCOM cater to the needs of diverse segments and build specific programmes that can help these sectors to realise their potential. NASSCOM members are organisations in India engaged in the business of IT Services, BPM, Software Products, Engineering Design, Internet, E-commerce and Gaming. 6

9 The Industry Councils at NASSCOM include: IT Services The focus of the Council is to develop the Indian IT Services industry as a leader in creating value for customers worldwide. Business Process Management (BPM) The Council focuses on the high-growth BPM industry, finding solutions for the policy, people and process challenges it faces. It also identifies new growth opportunities while showcasing the value-add that the sector offers to customers. Global In-house Centres (GICs) NASSCOM continues to build strategies for the growth of what were earlier referred to as captives. The Council focuses on sharing best practices and value addition frameworks to help GICs emerge as strategic centres. Engineering Services The Council works with the industry to devise strategies that will drive the Engineering Research and Design (ER&D) sector, enabling it to emerge as a hub of global innovation. Products The Product Council aims to establish the Indian software product eco-system as a world-class source of high-value, innovative and next generation products. Its goal is to spotlight products which are enjoying robust sales traction and establishing category/ip leadership in both the domestic and international markets. Domestic IT Technology and business services are being increasingly adopted across governments, corporates and small and medium enterprises (SMEs). NASSCOM s focus is to engage with these stakeholders and launch initiatives that promote public-private partnerships and standards and recognise excellence in IT adoption. Internet and Mobile The goal of the Council is to catalyse the g r o w t h o f t h e I n t e r n e t a n d m o b i l e (content and commerce) industry.» Global Trade Development Expanding partnerships in existing markets and building opportunities in new markets is a key priority for NASSCOM. This is being enabled through an effective engagement with international stakeholders, including governments, customers and associations on issues related to international policy, business partnerships,» MoUs and business delegations. The 10,000 Start-ups Programme The 10,000 Start-ups Programme is aimed at incubating, funding and supporting 10,000 technology start-ups in India over the next ten years. The programme s vision is to foster entrepreneurship, build entrepreneurial capabilities at scale and strengthen early stage support for tech start-ups by bringing together key stakeholders of the eco-system including start-up incubators/accelerators, angel investors, venture capitalists, startup support groups, mentors and technology corporations.» Workforce Development Enhancing employability and access to a skilled talent pool is a critical enabler for India s competitiveness. NASSCOM is engaging with a broad spectrum of academia, industry and governments to devise policies, curriculum and assessments that achieve this objective. In order to enhance the employability of the talent pool in the country the NASSCOM IT-ITeS Sector Skills Council has launched the following programmes: NASSCOM Assessment of Competence (NAC): An assessment and certification framework that ensures a steady supply of quality professionals to meet the present and future requirements of the IT-BPM industry Global Business Foundation Skills (GBFS): Program to help increase the industry readiness of students who intend to have a career with the BPM industry Foundation Skills in Information Technology (FSIT): Program to help increase the industry readiness of students who intend to have a career with the IT industry NOS (National Occupational Standards) across verticals in the IT-BPM industry: Performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding» Enabling Environment NASSCOM has partnered with the industry to create specific programmes and awards that encourage innovation, security best practices and development of tier 2/3 cities.» Sustainability In order to promote balanced growth across India and build a sustainable IT-BPM industry, NASSCOM engages with its members on critical issues related to Corporate Social Responsibility (CSR), enhancing diversity, inclusive growth and Green IT. 7

10 » NASSCOM Award Programmes NASSCOM recognises and honours leaders and organisations for excellence and their outstanding contribution in building the IT-BPM industry.» The National Skills Registry (NSR) N A S S C O M, i n p a r t n e r s h i p w i t h t h e industry, has developed the National Skills Registry (NSR), a unique national database of registered and verified knowledge workers in the sector. Launched in 2007, this database is managed and run by NSDL Database Management. (NDML), a fully-owned subsidiary of National Securities Depository. (NSDL). > The National Institute for Smart Governance (NISG) I n c o r p o r a t e d i n , t h e N a t i o n a l Institute for Smart Governance (NISG) is a Section 25 organisation set up in public-private partnership with NASSCOM, the Government of India and the Government of Andhra Pradesh. The key objective of the organisation is to catalysethe roll out of E- governance projects across the country. NSR aims to build a robust and credible i n f o r m a t i o n r e p o s i t o r y o n t h e k n o w l e d g e professionals in the IT-BPM sector. The benefits of NSR flow across to clients, service providers and employees. NSR has enhanced the value proposition of the Indian IT-BPM industry and raised the bar on security standards in pursuit of excellence and client satisfaction.» Affiliated Organisations NASSCOM has contributed to the development of three organisations that focus on data security, Corporate Social Responsibility (CSR) and E- governance. > The Data Security Council of India (DSCI) The Data Security Council of India (DSCI) is a not-forprofit organisation established in 2008 with the key o b j e c t i v e o f b u i l d i n g a c r e d i b l e a n d committed body to uphold data privacy and security standards. The mission of DSCI is to build the trustworthiness of Indian organisations as global sourcing service providers and to send out a message to clients worldwide that India is a secure destination for outsourcing. Its aim is also to reiterate that in India, privacy and protection of customer data is enshrined in the global best practices followed by the industry. > NASSCOM Foundation (NF) NASSCOM Foundation(NF) was set up as a trust in It was instituted with the aim of using information a n d c o m m u n i c a t i o n t e c h n o l o g i e s f o r d e v e l o p m e n t ( I C T f o r D ), a n d t o catalysecorporate Social Responsibility (CSR) initiatives within the Indian IT-BPM industry. By implementing a diverse range of programmes, NF is taking information and communication tools to underserved communities across the country. It is also channelising the immense potential of the IT-BPM industry towards socio-economic development of the nation. 8

11 Profile of Member Companies Member Distribution by Size 67% 11% 9% 12% 40% 26% 22% 12% 68% Large Medium Small Institutional IT Services BPM Product Development Engineering R & D, Embedded Others Percentage of member companies working in each segment Large: Companies with gross revenue of over ` 200 Crores Medium: Companies with gross revenues between ` Crores Small: Companies with gross revenues of less than ` 50 Crores Institutional: Companies that provide support services to the IT-BPM sector Citywise spread of Membership Membership Strength % 10% 22% % 12% 840 4% 6% 12% 9% Bengaluru Chennai Hyderabad Mumbai Pune Kolkata NCR Others Dec-08 Dec-13 9

12 THE YEAR IN REVIEW GOVERNMENT POLICY ISSUES NASSCOM has been working closely with both the union and state governments of India to create a regulatory climate that is conducive to the growth of the IT-BPM industry in the country. To deal with the rising concerns related to the business environment, NASSCOM remained in the forefront, highlighting these challenges and working with both industry and government to redress these problems. NASSCOM was supported in this task by the industry that provided its critical inputs. Based on NASSCOM recommendations, the government made several policy announcements and clarifications related to existing policies during These took into account the issues raised by the IT-BPM industry. In response to repeated requests made by NASSCOM, the Ministry of Finance for instance, set up an industry forum to deliberate on the difficulties being posed by the taxation policy and administration. NASSCOM was invited alongside its member companies for a free and frank discussion. The government also made public the Rangachary Committee recommendations. It notified for the very first time the Safe Harbour rules, based on the suggestions made by the committee. The Foreign Trade Policy addendum announced significant changes in the SEZ policy, taking into account the specific needs of the IT sector. NASSCOM s request for a waiver of minimum land requirement for IT SEZs, reclassification of cities to encourage activities in Tier2/3 locations and greater clarity on the exit process for SEZ units were also accepted. NASSCOM additionally shared feedback on the legislative changes proposed in the New Companies Act with the Ministry of Corporate Affairs. Similarly, concerns of the industry regarding the patenting guidelines for computer related inventions were discussed with the Indian Patent Office. The highlights of NASSCOM s key engagements with the government and their outcomes are as follows: Release of Safe Harbour rules and other developments related to Transfer Pricing Circulars were issued to define contract R&D and its taxation under the Transfer Pricing regime, after the withdrawal and amendment of controversial circulars issued in March, 2013 that could have potentially complicated matters further. NASSCOM was in the forefront, sharing industry practices and speaking about the impact these announcements could have. September, 2013 saw the release the Safe Harbour Rules for the first time in the country. Based on NASSCOM s discussions in the industry forum, a consultative approach was adopted by the government and duly modified Safe Harbor rules were notified. While their acceptance and efficacy is yet to be tested, this notification took almost four years to come after the amendment in the Act. The move is was a culmination of NASSCOM s efforts, which were backed by the industry. Service Tax refunds The new Service Tax rules posed challenges to SEZ operators, who faced difficulties in claiming refunds. After much deliberation, the CBEC notified the changes, to enable upfront exemptions and credit and create a refund mechanism. While service tax refunds prior to the creation of the new rules are delayed, the industry has seen refunds picking up in the last two quarters of The CBEC too has been actively sharing information with NASSCOM members and seeking their inputs on specific problem areas. Changes in SEZ provisions for the IT sector Recognising the need to revive interest in the SEZ policy, the government in its annual FTP addendum announced significant changes in the SEZ policy for the IT sector. Based on NASSCOM s recommendations, the requirement of minimum land for setting up of SEZs for IT/ITeS was removed, classification of cities was rationalised to include upcoming cities/locations and exit rules for SEZs were framed. Several operational challenges of NASSCOM member companies were also addressed. SOFTEX approvals for instance, were streamlined, the standard default service list was issued in October, 2013 and a rent-a-cab service was included. The BCP/DR guidelines notified this year were further clarified to enable the movement of backup data from SEZ units to STPIs, paving way for the setting up of BCP/DR facilities. Telecom R&D Services streamlining approvals for experimental licenses R&D service providers for telecom have been facing difficulties in receiving approvals for experimental licenses and the import of equipment. NASSCOM worked closely with the Department of Telecom and the office of the Wireless Advisor to the Government of India, suggesting suitable empowerment of Regional Licensing Officers for approvals. Having shared industry best practices on isolation and shielding to prevent interference with commercial telecom services, NASSCOM was able to generate enough confidence in the regulator to allow for approvals. Industry participation in framing ISO Standards for ITeS/ BPO SC7, the Software and Systems subcommittee of ISO/IEC JTC1 is involved in the Standardisation of processes, methods and supporting technologies for the engineering and management of software and systems throughout their life cycles. NASSCOM has been offering secretariat support to the India Mirror Committee (IMC) of SC7 under the JTC-1 for ISO standards. For this, it works closely with the Bureau of 10

13 Indian Standards (BIS) and industry members. The IMC is also a part of the BIS committees on software-related standards. With the industry attaining global status, NASSCOM has been involved with the International Standards Organisation (ISO) and encouraging more and more member organisations to participate in different Working Groups. NASSCOM will continue this strategic initiative and work closely with the BIS and the Department of Electronics and Information Technology (DeitY) to set a standards agenda for software in the country. Intellectual Property Rights The Indian Patent Office issued draft guidelines on Computer Related Inventions. NASSCOM undertook an industry consultation exercise to identify concerns and forwarded extensive feedback to the Indian Patent Office. It also participated in national-level consultations, highlighting how the industry was concerned about the stringent conditions related to innovation in both software and hardware as a prerequisite for IP protection. NASSCOM will continue to work with the industry and government to establish a favorable IPR environment in the country and showcase best practices. Online Payments Continuing its efforts to streamline the online payment environment, NASSCOM set up a NASSCOM-IBTC (Indian Banks Technology Consortium) working group to deal with the issue. The group, constituted by e-commerce merchants, leading banks, payment aggregators, has been suggesting ways to improve the customer experience related to online payments. It is additionally analysing the processes and transaction data of online payments to identify the hurdles and suggest the best way forward. Companies Act The New Companies Act is in the implementation stage. New rules are being framed and NASSCOM has been sharing industry feedback related to the various provisions with the government. The industry s apprehension related to the proposed cost audits for the IT sector have been addressed in the draft rules. NASSCOM Foundation is taking a lead in the area of Corporate Social Responsibility and associated guidelines and rules. It is working closely with the MCA to suggest changes in processes and enable a smooth adoption of the CSR mandate in the IT sector. Information Technology Sector in Karnataka to be exempted from the Standing Orders Act The revised IT Policy of Karnataka (I4 Policy IT, ITeS, Innovation and Incentives Policy) was unveiled during the ITE.Biz program of Government of Karnataka in October, It will help strengthen the thriving IT and ITeS sector in the state. IT and ITeS establishments in Karnataka are proposed to be exempted from compliance under the Industrial Employment (Standing Orders) Act of 1946 for a period of five years. The IT and ITeS industries has also been declared as 'essential services'. Previously standing order exemptions were extended for a period of 2 years till August Thereafter, NASSCOM with support from Industry members was in close discussion with the Government for an extension and also development of a sector specific model standing order for the IT sector. Launch of Member Query Service and Member Updates on Policy In tune with its efforts to offer value-added services and support its large SME membership, NASSCOM launched a Member Query Service during The purpose of this service is to respond to queries related to policy and the regulatory aspects of business. The member query service offers a quick response to basic policy and business compliance-related queries. The NASSCOM website is regularly updated with key policy announcements and their impact. A recent initiative has been a regular commentary on the global economic scenario and currency rates and fluctuations. This was further supplemented with member interactions in different regions. GLOBAL TRADE DEVELOPMENT Over the years, the focus of NASSCOM s Global Trade Development programme has been to engage with a wide variety of domestic and international stakeholders such as governments, customers and associations. Its aim is to create regulatory frameworks that foster trade with the Indian IT-BPM industry, position India as a trade partner and promote global sourcing in emerging markets and verticals. Under this programme, NASSCOM has also been spotlighting India s edge as an outsourcing destination and the unmatched value proposition offered by the country s IT-BPM service providers. It has been doing so by reaching out to influencers including legislators, elected officials, associations, think tanks, academic institutions, customers, regulators, Indian embassies and the media. In 2013, NASSCOM continued to strengthen India s credentials as a key global IT-BPM hub by initiating the following activities: The US Immigration Bill The year 2013 witnessed intense debate around the passage of the US Immigration Bill, which created tremendous hue and cry, especially within the Indian tech community. The industry, led by NASSCOM, was quick to point out that the bill had provisions that arbitrarily singled out a group of multinational IT organisations, would dictate how American organisations pursued their business operations and selected business partners in the future and that its proposals amounted to punitive treatment of this industry. The changes proposed by the bill, including higher visa costs and increase in wages for H-1B visa holders, were considered discriminatory and moves that would put the Indian IT-BPM industry at a competitive advantage. 11

14 It was felt that the issue of skilled workers travelling for short durations was unfortunately being linked to the larger debate on immigration and did not take into account the contribution of the Indian IT industry to the US economy through social security, local taxes, creation of local employment and community work. Besides the industry, senior Indian government functionaries, including India s Finance Minister, Shri. P. Chidambaram also flagged India s concern about the bill, stating that the visa restrictions being suggested for knowledge workers amounted to non-tariff barriers. The industry is working on the House side, trying to ensure that the language of the bill is less harmful to global organisations and US customers, and that, at the end of the day, is more balanced. India-EFTA Free Trade Agreement The European Free Trade Association (EFTA) is a trade organisation with representatives from four European countries. It operates in parallel with and is linked to the European Union (EU). The EFTA members are Iceland, Liechtenstein, Norway and Switzerland. NASSCOM has been working closely with the Department of Commerce and the EFTA secretariat to ensure a special status for the Indian tech industry in FTA negotiations. The EFTA countries follow the EU Data Security directive that has been an impediment and market access barrier for the Indian IT-BPM industry. Security Bond Proposal for UK visa The Home Office, government of the United Kingdom indicated it will not implement a proposal that requires temporary migrants from countries whose nationals are deemed to be at a high risk of overstaying their visas, to pay a 3,000 security bond. The proposal was originally scheduled to go into effect from November, The proposed measure was intended to deter foreign nationals from overstaying their immigration status, which some UK government officials believe is the country s greatest immigration challenge. UK law has included provisions for the imposition of a security bond since the Immigration and Asylum Act 1999, but the bond requirements have never been implemented. Opposition from internal and external stakeholders convinced the UK government to abandon the idea. India had expressed its concern regarding the proposal to the government both at the ministerial and official levels. NASSCOM had also written to the Labour Secretary expressing its reservations on the issue. NASSCOM s Business Coalition for responding to CIC s (Citizenship and Immigration Canada) consultation on the ICT visa category Earlier in the year, the Canadian government announced a number of proposals to increase restrictions on the Temporary Foreign Worker Programme and enhance the government s compliance monitoring capabilities. The government of Canada has been reviewing the Temporary Foreign Worker programme and proposed changes in the ICT visa category. NASSCOM, through its country chapter in Canada, submitted its own representation to CIC, cautioning it about the proposed changes. It also created a Coalition of local Businesses, where local businesses and associations signed a joint representation. The key highlights of the submission were as follows: The current regime of the ICT category is efficient and provides business with predictability Changes as proposed by CIC are unnecessary and illconceived The changes will negatively impact Canada s economy and disrupt business operations in many of the country s key industries The changes will convey a clear message to trading partners that Canada is not prepared to comply with its international trading agreements Mobility issues with Australia The Australian government had introduced a new legislation in Parliament that would further toughen standards and increase compliance monitoring mechanisms for the Temporary Work (Skilled) visa (Subclass 457). The legislation would also introduce new labor market testing (LMT) requirements for 457 applications. NASSCOM is working through its country chapter in Australia and Immigration Attorneys to mitigate the risks of these measures. The Department of Immigration and Citizenship (DIAC), the implementing agency sought feedback from various stakeholders on how the LMT should be applicable. NASSCOM, through its chapter in Australia, submitted a representation to DIAC with its recommendations. NASSCOM s Global Mobility Conference NASSCOM held its 3rd edition of the Global Mobility Conference on May 2, 2013 in Bengaluru in partnership with Fragomen. The conference enabled attendees to gain a comprehensive overview of the current mobility trends and understand the challenges and best practices of multiple international destinations for multinational corporations. Participants were also able to get clarifications on their queries from the respective government officers directly. A special session on Totalisation Agreements signed by India and their implications on global compensation, benefits and taxation was also conducted. The conference had significant representation from the governments of India, the US, UK, Germany, Australia and Canada. It also drew over 300 participants from large, small and GIC firms. Session with EXIM Bank on Unravelling opportunities in Emerging markets, leveraging Government of India investments NASSCOM hosted a workshop in Pune on May 3, 2013 for member companies in collaboration with EXIM Bank, the implementing agency for government grants and loans. Its aim was to educate member companies on the opportunities the Bank offered and how they could avail them. Its focus was also on helping member companies explore emerging markets. The session helped members to: 12

15 Explore and understand the opportunities offered by the government and public sector in emerging markets such as Africa, Asia and Latin America Know more about financing options available from EXIM Bank and how to access them Know more about the Government schemes and programmes to expand their business Session on 'Exploring Africa for Business Opportunities A session was held in Bengaluru on July 12, 2014 on Exploring Africa for Business Opportunities. Its goal was to create awareness about Africa a large continent with more than 50 countries and understand the feasibility of doing business in the region. VISITING INTERNATIONAL DELEGATIONS Incoming Delegation from Israel A delegation led by Minister Naftali Bennett, Minister of Economy, Israel visited Delhi with 14 Israeli companies. Its aim was to explore partnerships with Indian companies and understand whether the country was a potential market for their products. There was a half-day seminar, followed by one-to-one business meetings with the Israeli delegation. It emerged from the discussions that a unique opportunity existed for Indian and Israeli companies to partner with each other and build mutually beneficial relationships. It was felt that India had a lot to learn from Israel, a country where innovation and entrepreneurship was the norm, early adoption the rule, and thinking outof-the-box a day-to-day phenomenon. Incoming Delegation from Costa Rica A delegation from Costa Rica visited Delhi to participate in the NASSCOM BPM Summit. It was led by Anabel González, Minister of Foreign Trade and the Costa Rican Investment Promotion Agency (CINDE). INDIAN DELEGATIONS GOING OVERSEAS Delegation to Germany NASSCOM led a delegation to Germany in June, 2013, in time for the BITKOM-NASSCOM Summit in Cologne and the Annual General meeting of the Indo-German Chamber. The delegation also visited some of the leading German companies like SAP, Continental, Bosch and Siemens. These organisations shared their India strategy and discussed how Indian companies could partner with them. The delegation, with 18 participants, was led by R. Chandrasekaran, Vice Chairman NASSCOM. Delegation to Africa (Kenya and Uganda) NASSCOM led its 4th delegation to Africa with 21 members, representing 18 companies. Delegations to Africa have been drawing the largest number of NASSCOM member companies, keen to explore the region. The delegation was well received by NASSCOM s counterparts in Kenya and Uganda, essentially the ICT Authority in Kenya and the Uganda BPO association. The visit offered delegates the chance to meet with local organisations, keen to partner with Indian IT companies. In Uganda, the 2nd Uganda Leadership Conclave was organised around the visit of the NASSCOM delegation and drew participation from all relevant government bodies, local associations and local companies. MEMORANDUMS OF UNDERSTANDING (MoU) SIGNED MoU with Fujitsu Research Institute NASSCOM and Fujitsu Research Institute (FRI), Japan signed anmou to enhance cooperation in the IT-BPM sector. The purpose of the MoU is to promote deeper engagement between the two nations in the area of Information Technology and Business Process Management Services. The timeline of the MoU will be two years, during which more platforms will be provided to Japanese and Indian businesses to increase communication and networking opportunities. RESEARCH REPORTS The IT-BPM Sector in India Strategic Review 2013 The report reviewed various aspects of the Indian IT-BPM sector performance, providing details on service-line trends, assessing the key components of India s value proposition and providing a projected outlook for the global and Indian IT-BPM sector. Enterprise Mobility: Building Tomorrow's Enterprise The report analysed the industry, its trajectory and services trends, while detailing the opportunity across service lines. It also highlighted the key challenges facing organisations keen on implementing Enterprise Mobility (EM) solutions and presented a framework for Indian IT- BPM providers to build EM capabilities. Procurement Analytics: Unlocking Hidden Savings The report highlighted the exciting opportunities in the area of Procurement Analytics. It pointed to the fact that global organisations were looking to use Procurement Analytics to maximise savings, manage supplier performance, and minimise supplier risks, thereby ensuring the continuity of the supply chain and focusing on sustainability. The Indian procurement analytics outsourcing market, according to the report, is expected to grow at a CAGR of percent, reaching USD 800 million in 2020 from USD 300 million in Fy2013. Risk Analytics: Taking the Risk Out of Business The report provided insights on the current and future size of the Risk Analytics opportunity and its key drivers. It helped in understanding the use and application of analytics across verticals and its impact and customer benefits. The study also identified the challenges to its adoption and provided recommendations to stakeholders. 13

16 Indian SMEs: Building Sustainable Business Models Around Next Gen Solutions The report provided a deeper understanding of the huge SME market, its offerings, service delivery models as well as changing needs. It analysed and decoded the expected growth areas for Indian SMEs including the three legs of Modern IT Enterprise Mobility, cloud computing, and Big Data analytics. The report explored the unique value propositions for SMEs while offering them a four-fold strategy framework for developing capabilities across four dimensions talent management and leadership, branding and recognition, and customer engagement and the emerging business. BPM 2020: A Roadmap for India The report focused on the changing customer landscape, evolving technology trends and the resultant transformational opportunities for Indian IT-BPM companies. It spotlighted what the industry needed to do to improve their service offerings, service delivery models, pricing, talent and operating models. The study additionally highlighted the challenges facing the sector and recommended ways in which India could maximise its share of the global IT-BPM opportunity. INDUSTRY INSIGHTS Quarterly Industry Reviews NASSCOM published Quarterly Industry Reviews, providing a regular, in-depth analysis of the IT-BPM industry to member companies. The reports covered key parameters and insights on the sector performance and the global outsourcing landscape. They analysed the top public listed companies and provided an overview of the state of the industry. Datacentre: Landscape in India The report offered insights on the demand drivers and technology trends influencing the datacentre market in India and across the globe. It highlighted the datacentre value chain, player landscape and services offered, while providing an overview of the state datacentres being set up by the Indian government and the opportunities resulting from this move. Six converging technology trends: Driving a tectonic shift in the Business-Consumer eco-system The report explored the potential opportunity arising out of disruptive technologies in various focus sectors and suggested ways in which IT providers and the user community could leverage this trend. Beyond hyper growth: What s next for Global In-house Centre (GIC) talent in India? The report covered the current status of talent within GICs, identified the people challenges they were facing and put forward an agenda for stakeholders to develop a leadership pipeline. SMBs: The Current State of Software Adoption and Outreach Strategies The report analysed the key business hurdles faced by SMBs and their approach to software adoption. It helped to understand the key requirements and expectations of SMBs as well as the factors that prevented them from deploying software solutions. The report additionally showcased existing evidences of software usage as well as potential areas of IT investment for SMBs. Driving Impact through Collaboration This report focused on GICs in India and their collaboration with the four components of the ecosystem the parent company, other GICs within the organisation, GICs across companies, and vendors. Software Innovation in India This report highlighted how software development in India was driving business technology innovation for firms with long-established legacy applications. It also highlighted the benefits that were being derived by firms undertaking software development in the country. Indian Agriculture: The Next Wave IT as the Game Changer The report provided an insight into the challenges being faced by the agriculture and allied sectors. It focused on the areas where ICT could be deployed and highlighted the need for solutions in other segments of the agricultural value chain. Customer Interaction Services Moving Beyond Call Centres to Business Transformation Centres The report provided an analysis of the Indian CIS (Customer Interaction Services) market and how India was maintaining its position as the number one location globally for CIS services. The study also examined the key business trends and growth drivers of the CIS market, while recommending ways in which the industry could continue to evolve, strengthen existing technologies and build a strong talent pool. 2013: HR TRENDS Changing Talent Paradigm NASSCOM had conducted a dip-stick survey of its member firms to understand the hiring outlook for FY2014. Responses were received from around 30 firms (who accounted for over 20 percent of the industry workforce and nearly 30 percent of export revenues in Fy2013). The report covered the key highlights of this survey. Managing in a Multi-generational Workplace: A study to determine the competencies at play The report provided a deeper understanding of distinctly different behaviours of Gen Y, its expectations, aspirations and changing needs. It analysed and decoded the behavioural elements of the millennials both at home and the workplace, their attributes and role models, gender and socio-cultural nuances, and lessons to be learnt. The 14

17 study included recommendations on the changes organisations needed to make in their work environment and management styles to better address the needs of the millennials. Engineering analytics: Mining insights from machine data This report helped in understanding the factors driving the growth of Engineering Analytics and the potential areas of application that would increase revenue and improve efficiencies. It also looked at the reasons why India was the go-to location for such products and services and how Indian service providers were well positioned to serve this market. India A Hub for Analytics Products: Analytics Product Excellence Matrix The in-depth Product Excellence Matrix survey analysis presented several interesting trends about the Indian analytics product market. It highlighted the immense growth opportunity that lay ahead for analytics market, the growing start-up base accelerating its growth and its priority focus areas. Entry Strategy for China ITO BPO KPO Market The study looked at the opportunities for the Indian IT-BPM industry in the Chinese domestic market, while recommending ways in which Indian service providers could access the market and enhance their footprint in China. BEST PRACTICES Best Practices on Women Safety in the IT and BPM Industry The report highlighted the best practices that the Indian IT-BPM industry had embraced to provide a safe workplace for its women and guided employees on how to mitigate potential risky situations. The best practices were related to four critical factors security during the commute; transport and security vendor selection; employee communication and security within the premises. Enabling Social Transformation: CSR Chronicles from Global In-house Centres in India In this first-of-its-kind report, NASSCOM highlighted the work that GICs in India were doing within the CSR domain to deal with the pressing developmental challenges facing the country. It also captured the best practices that GICs had evolved within the CSR space and the benefits that they were delivering to the underpriviliged. EVENTS Diversity and Inclusion Summit The 7th edition of the Diversity and Inclusion Summit was held in Bengaluru on January 17, The Summit was centred around the theme, From Case studies to Pervasive Inclusions Making Diversity Work. It featured inspiring skill-building workshops and forward-thinking sessions designed to increase awareness and encourage open dialogue about diversity and inclusion issues. The Summit brought together over 300 delegates from 120 organisations. NASSCOM s Diversity and Inclusion Awards were presented at the conference. The findings of a survey on Managing in a Multi-generational workplace were also shared at the Summit. NASSCOM India Leadership Forum (NILF) The 21st edition of NASSCOM s flagship event the India Leadership Forum 2013 was held in Mumbai from February 13-15, The theme of the conclave was Imagineering the Future: Disruptive Innovation for Sensible Growth. The three-day conference brought together industry leaders, analysts, thought gurus, authors, consultants, government policymakers, academia and senior managers of IT-BPM organisations to collectively imagine the future, prepare for it, and even devise strategies for its engineering and co-creation. Over 120 speakers addressed more than 50 sessions and around 1,400 delegates. Representatives from more than 35 countries participated in the Forum. The following awards were also held during the conference: NASSCOM Innovation Awards: The Innovation Awards acknowledge organisations that have pioneered industry leading practices, products and solutions. The winners of the 9th edition of the awards were felicitated by Honorable Minister of State for Communications & IT, Shri. Milind Deora NASSCOM Global Leadership Awards: The Global Leadership Awards felicitate some of the most renowned names from the world of business and technology. The winners of the 9th edition of the awards were felicitated by Nandan Nilekani, Chairman, Unique Identification Authority of India (UIDAI)for their role in building business excellence and technology leadership within their organisations, in the areas such as vision, excellence in IT usage, technology innovation, thought and business leadership NASSCOM s GIC Conclave The third edition of the GIC conclave, based on the theme, Globalise, Innovate, Collaborate, was held in Bengaluru on April 5, On the evening prior to the conference there was a talk by Parag Khanna, leading geo-strategist and author on The rise of geotechnology. The conference featured five focused roundtables for CEOs, CFOs, CHROs, CIOs and the BFSI industry. Over 30 speakers addressed 600 delegates from different industry verticals. EMERGEOUT Conclave (SURGE) A one-day conference for emerging companies was organised in Chennai on June 18, The theme of the conclave was Consumerisation of IT the SMAC edge and it focused on how emerging trends such as Social Media, Mobility, Big Data and Analytics and the Cloud 15

18 (SMAC) were transforming the way IT was being used and information consumed in enterprises. CEOs, CIOs, CTOs and industry practitioners shared their multi-dimensional views on consumer technologies in the context of the enterprise with attendees. Twenty speakers and 140 delegates participated in the event. Big Data and Analytics Summit The first edition of the Big Data and Analytics Summit was held on June 27, 2013 in Hyderabad. The event drew Big Data and Analytics experts from across the globe, analytics buyers from all major industries, leading Analytics Service Providers and representatives from toptier academic institutions. The discussions at the Summit were centred around Big Data and the scope of Analytics in the Indian scenario. Over 390 delegates, representing 170 companies participated in the day-long conference. The conference also saw the release of the NASSCOM- CRISIL report on Risk and Procurement Analytics. On the sidelines of the event, NASSCOM additionally announced the Analytics Special Interest Group to address the growing business opportunities in the Analytics and Big Data space. NASSCOM s HR Summit The 10th edition of the annual HR Summit was held in Chennai from July 23-24, The theme of the summit was Workforce Innovation New way of working Vs Old way of thinking. The conference focused on the HR trends expected to shape the IT-BPM industry in the coming year. It featured more than 65 speakers and 465 delegates from 20 industries. The key findings of the NASSCOM HR Survey were shared at the summit. NASSCOM also released its ranking of the Top 20 IT-BPM organisations in the country. NASSCOM s Emergeout Conclave-Kolkata The EmergeoutConclave was held in Kolkata on July 26, 2013 on the theme Crossing the Chasm with Technology and Business Transformation. At the conference, companies learnt about how they could embrace both business and technology transformation to expand their business and reach more customers nationally and globally. The conference highlighted the business opportunities on the horizon and what organisations could do to leverage them. It was attended by 140 delegates. NASSCOM Infrastructure Management Services Summit NASSCOM s Infrastructure Management Summit was held in Bengaluru from August 21-22, The theme of the summit was Future Forward: Strategies for the nextgen enterprises. Discussions at the conclave were centred around the growth and opportunities in the field of enterprise IT in India. More than 30 speakers and 250 delegates from 30 key industries attended the conference. NASSCOM s Emergeout Conclave Delhi Age. It was attended by over 300 delegates including various council members, speakers, sponsors, exhibitors and representatives of the media. The NASSCOM-Zinnov report on Indian SMEs Building Sustainable Business Models around Next Generation Solutions was released at the event. NASSCOM also made a presentation on its Orbit Shift Programme and launched its Northern Region Product Council. NASSCOM s BPM Strategy Summit The 15th edition of the annual BPM Strategy Summit was held in Gurgaon from September 17-18, The theme of the summit was We make the future exciting. The conference drew over 350 delegates and featured 47 speakers. Countries like Scotland, Costa Rica, Trinidad and Tobago participated in the summit, lending it a global flavour. Two business reports were launched during the summit including the following: The NASSCOM Neilson study on the perception about the BPM industry its positives and negatives. The Deloitte Study on the future of BPM industry NASSCOM s Engineering Summit NASSCOM s Engineering Summit was held in Pune from October 8-9, 2013 on the theme Future of Engineering. The summit drew over 375 delegates and featured 50 speakers. The Career Guide on Engineering was launched by the NASSCOM IT-ITeS Sector Skills Council (SSC) on the sidelines of the conference. An association with the Indian Construction Engineering Manufacturing Association (ICEMA) was also announced at the conference to cross leverage capabilities. NASSCOM s Product Conclave The 10th edition of NASSCOM s annual Product Conclave was held in Bengaluru from October 28-30, 2013 on the theme Do it, Big, Right. The three-day conclave had almost 100 sessions, more than 180 speakers, 1,500 delegates and 28 exhibitors. The NASSCOM Aadhaar Diffusion Project was announced during the conclave. NASSCOM also rolled out its annual Emerge 50 Awards, which spotlighted the top 50 high-potential emerging companies that were redefining the benchmarks of excellence for the IT industry. The winners of the Emerge League of 10 were felicitated with Certificates during a pre-conference dinner held on October 28, NASSCOM Game Developers Conference The 5th edition of the NASSCOM Game Developers Conference was held In Pune from November 15-16, The conference brought together over 1,000 delegates including industry thought gurus, CEOs of leading studios, game developers and game enthusiasts. More than 30 games were showcased at the conclave. NASSCOM rolled out the first edition of its Gaming Forum Awards which recognised the frontrunners within the games development domain in India. The EmergeoutConclave was held in Delhi on August 27, 2013 on the theme Indian Technopreneur: Coming of 16

19 INDUSTRY COUNCILS IT SERVICES NASSCOM IT Services Council The NASSCOM IT Services Council will help to develop the Indian IT Services industry as a leader in creating value for customers worldwide. The key focus areas of the council are to: Reposition India from a cost competitive offshore destination to a transformational business value partner Build strong capabilities to address varying customer expectations and environmental challenges Provide a platform to enable Indian IT service providers scale into globalised players Sustain and scale best-in-class global delivery maturity Identify growth drivers emerging geographies, verticals and technologies BUSINESS PROCESS MANAGEMENT (BPM) NASSCOM BPM Council The NASSCOM BPM council was established with the aim of drawing representatives from various industry subverticals. The BPM Council will build a foundation around three core areas that will lay emphasis on: Strengthening the current BPM eco-system Build Centres of Excellence Position India as a preferred destination for BPM services and solutions The council will lead the industry-government initiative aimed at introducing Business Process Management into the curriculum at the school, college or university level. The council will interface with other agencies and work to develop the industry s capability in the area of spoken skills through high school/undergraduate programmes. Study on the Perception of the BPM Industry The NASSCOM Neilson study on the perception about the BPM industry helped to understand the factors that were attracting people to join the sector and the stimuli in the BPM employment lifecycle. The findings of the study was shared at the BPM Strategy Summit held in Gurgaon during September, Occupational Standards to address skill issues in the BPM sector With the aim to provide the BPM industry with a strong pipeline of qualified and trained talent, the Sector Skill Council (SSC) NASSCOM launched the first-ever Occupational Standards guidelines at the BPM Strategy Summit held in Gurgaon in September, The Occupational standards will pave the way for students, the industry, and academia to leverage the opportunities available and come together to contribute to the growth of the industry. Once widely followed, the standards will help companies clearly define competency levels, reduce training budgets and ensure ease in hiring. Analytics Special Interest Group To address the growing business opportunities in the Analytics and Big Data space, NASSCOM announced the formation of the Analytics Special Interest Group. The group is constituted by thought leaders from the industry, academia and government. The announcement was made at the NASSCOM Big Data and Analytics Summit in Hyderabad, held in July, The group will suggest growth strategies that will enable India to emerge as the Analytics hub for the world. It will also suggest ways in which skills can be developed for this space. BPM industry in Tier 2/3 cities NASSCOM is actively working with various state governments to augment Rural BPO. This ties in with the objective of state governments to leverage BPM for generating rural employment. NASSCOM has been in talks with various BPM firms to understand the infrastructure challenges they face in rural areas. It is also examining the government policies which are deterring firms from operating in tier 2/3 cities. Focus on Women s Security NASSCOM has been conducting several sessions for member organisations and other stakeholders, regarding the sharing of best practices on women s safety. The aim has been to help organisations re-enforce a secure work environment conducive for women employees. The month of February, 2013 was identified as the Women s Safety month and workshops on Women Safety were held across locations. GLOBAL IN-HOUSE CENTRES (GICS) NASSCOM GIC Council The GIC Council was established with a view to drawing representatives from various industry sub verticals. The mission council will enable GICs to provide enduring value to their parent enterprises through increased collaboration, research and thought leadership. The council will focus on: Delivering enduring value to stakeholders Position the ransformational work and value created that will lead to business impact Providing thought Leadership Creating a collaborative eco-system build a conducive eco-system to encourage innovation and growth by sharing best practices Leadership Series for GICs A Leadership Series of workshops for GICs, an initiative by the GIC Council, was rolled out across locations in the country. Through these workshops NASSCOM has been showcasing the best practices followed by GICs. GIC Chapters GIC chapters have been set up in Bengaluru, Chennai, Delhi-NCR, Hyderabad, Mumbai and Pune. Each Chapter has a Chairperson who drives engagement 17

20 among members, structures the common challenges to be addressed and takes care of other local operational problems. ENGINEERING SERVICES NASSCOM Engineering Council The Engineering Council aims to build India into a global and competitive engineering destination in the coming years. The Engineering Council is building a foundation around three core areas that will lay emphasis on: Centres of Excellence: It will build industry led CoEs in identified core Engineering disciplines Eco-system: It will enable Indian companies, MNCs, and SMBs to achieve global competitiveness and selfreliance New Market: It will develop the Indian ER&D brand, and help open up newer geographies Special Interest Groups As a part of the Engineering Council, NASSCOM has created Special Interest Groups (SIGs) to expand the engagement of Engineering and Design companies in activities of the council. The aim is to encourage the sharing of best practices among members to address common challenges. The vision for these SIGs is to build a synergy in thought processes among various stakeholders of the Engineering and Design industry and help India to become a leading supplier of engineering solutions to global companies. The four SIGs that have been formed are: Automotive, Aerospace, Construction and Heavy Engineering and Telecom. Working Group for Heavy Engineering NASSCOM has formed a joint working group with the Indian Construction Equipment Manufactures' Association (ICEMA) for Construction and Heavy Engineering (C&HE). The joint working group will consolidate ongoing efforts in both the organisations to build and execute a roadmap for product innovation, engineering talent development and standards definition. Engineering Research and Development (ER&D) Conference With a view to spread awareness and increase engagement with the Engineering and Design community, a conference was held in Chennai on August 7, Focused around the 'Accelerating growth through collaborative innovation', the conclave brought together some of the best minds in the business to share perspectives. It drew participation from more than 100 delegates. PRODUCTS NASSCOM Product Council The Product Council has been formed to establish the Indian software product eco-system as a world-class source of high value, innovative, next-generation products which are enjoying robust sales traction and are establishing category/ip leadership in both domestic and international markets. The NASSCOM Product Council will focus on a six pillar engagement approach to enhance branding, market access, benchmarking, corporate connect, product design and development for product companies in India. NASSCOM also has its Regional Product Council for the Northern, Eastern and Western regions of the country. The regional chapters will collaborate on a common agenda to help innovate, nurture, and accelerate the growth of the Indian software product eco-system. Product Excellence Framework NASSCOM has partnered with Frost & Sullivan to build a Product Excellence Framework that will benchmark Indian software products across defined categories. This will enable access to market insights, competitive positioning and case studies that can be shared with customers for adoption of Indian software products. The report on Analytics titled India A Hub for Analytics Products: Analytics Product Excellence Matrix, has been released, presenting several interesting trends about the Indian analytics product market. The Orbit Shift Programme The Programme is an attempt to provide a platform to help companies either at inflection point or desirous of expansion or mired in a stagnant situation, to bring about a radical shift in their functioning. It is at this critical juncture that entrepreneurs find themselves stretched and isolated. Shifting only a few levers may bring about a sweeping change. NASSCOM s Orbit Shift Programme aids entrepreneurs in doing exactly this. Technology/Knowledge Worker Health Plan NASSCOM had entered into a Memorandum of Understanding with the Oriental Insurance Co.. to introduce a common health insurance programme called the Technology/Knowledge Worker Health Plan, for its members. The key objective of the programme is to provide a comprehensive, flexible and affordable health insurance cover for employees of the IT sector. The plan is aimed in particular at small and medium companies, bringing technology into the domain of health insurance management. More than 120 companies have signed up for this plan covering more than 40,000 employees. This has helped NASSCOM members achieve up to 30 percent savings in premium. IP4Biz IP4Biz is a showcase platform for Made-in-India Software Products that are designed for enterprise users. Multiple showcase sessions have been conducted during the year, at multiple locations with a focused agenda of raising the level of awareness of Made-in-India software products in the minds of Enterprise IT Buyers. The objective is also to help them become preferred vendors for new IT spends as they are based in India. 18

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