Communications Partner of the Year

Size: px
Start display at page:

Download "Communications Partner of the Year"

Transcription

1 25 YEARS Embedded ISV Qualified Contact Center for Microsoft Lync All-in-One. Software Only. Social Media. Communications Partner of the Year #Lync

2 Communications Partner of the Year

3 ComputerTalk s Contact Center With Microsoft Lync Embedded Embedded ISV Qualified Key Differentiators ComputerTalk s Contact Center is a Lync qualified all-in-one contact center that runs as a native part of the Lync topology. It enables organizations to bring Lync unified communications to their contact centers, and to extend the power of contact center applications to the rest of the enterprise. The market offers several Microsoft Lync contact center products, each claiming to deliver a solution that leverages Lync. goes beyond simply leveraging Lync to being fully embedded. What is special about being Lync embedded? runs as a native UCMA application. For example, if you already have SIP trunking set up for Lync, can take advantage of the same SIP trunks. In the same token, Lync gateways, server pools, database clusters, and redundancy can also be utilized by. If you have multiple sites configured in Lync with least cost routing, takes advantage of that. ACD & Speech IVR Quality Monitoring Call Recording Social Media Caller Surveys Management Webchat & Instant Messaging Native CTI & CRM Screenpops Cloud applications use Lync features including automatic speech recognition, text-to-speech, video, audio record and playback, DTMF, call control, instant messaging, web chat and presence information display. ComputerTalk s PCI (Payment Card Industry) standard compliant UC Contact Center cloud, offers unparalleled security for credit card information processing.

4 What about? is an all-in-one product and is the only contact center for Lync that offers a wide range of features without third party offerings. features include contact routing and distribution, a full IVR designer, call recording, historical reporting, real-time monitoring, skills-based routing, and media-specific interactions. The UC Workflow designer is an easy-to-use, Visio-like graphical editor for building self-serv and complex routing applications utilizing IM, vo, , web-chat, Twitter, and Skype (native in Lync 2013, via gateway in Lync 2010). These functionalities can now be delivered to all Lync users, beyond contact center agents. In addition, can route calls to any endpoint that Lync knows about, for example cellphones, landlines, and common area Lync phones. You can also route IM to public IM clients. is software only, runs on commodity hardware, and can be deployed in any physical or virtual machine environment, be it on premise, or in a dedicated or multi-tenant cloud. ComputerTalk is a major serv provider of contact center and Lync in a PCI compliant cloud. ComputerTalk won the 2012 Microsoft Canada Communication IMPACT award. All-In-One Platform Flexibility On-Premise or Cloud Lync ISV Qualified Product Software Only. No Specialized Hardware Required Native Text To Speech and Speech Recognition Skill-Based Routing Built-in IVR with DB access Real-Time Analytics and Historical Reporting Tools Twitter Queuing Same Experience For Local and Remote Agents Call Recording Custom CEBP and Lync Applications

5 VIDEO VOICE CALL SKYPE Communicate across all media channels INSTANT MESSAGE WEB CHAT TWITTER FACEBOOK How is Contact Center for Lync different from other offerings? Software only. Contact Center for Lync can be virtualized and does not need expensive specialized hardware. Rich in Features. is the most feature rich and mature contact center that is truly embedded into Lync. Native UCMA. runs entirely as a native UCMA application. Built-in IVR and call recording. has home grown, built-in call recording and IVR while other solutions use third party, proprietary, or non-lync media components that require additional support and investments into integrated the solution. Communicate across all media channels. lets you communicates through vo, video, and IM, as well as , web chat, Twitter, Facebook and Skype. Web chat. extends Lync IM to enable web chat from customer web sites. Call routing managed by Lync., as part of the Lync ecosystem, keeps contact routing within Lync. Out-of-the-box Lync. runs on out-of-the box Lync clients, no modifications necessary. Integration with Microsoft. integrates with Microsoft Lync, Off, Exchange, SharePoint, Dynamics CRM, and Skype. Social media queuing. monitors Twitter keywords and Facebook and provides your users with the ability to respond back. Communication Enabled Business Process. Design your own CEBP applications. Use the UC Workflow Designer to create automated processes for your contact center and the rest of your enterprise.

6 Agent toolbar synchronized with out of the box Lync, mobile Lync on phone and desktop Lync phone. Agent toolbar Use out of the box Lync Mobile bl Lync App UC IVR application Workfl ow designer UC Workflow Designer. A drag-and-drop graphical editor that makes it easy to design and change processes, based on your changing organizational needs. It enables you to create custom applications that support industryspecific business requirements and to integrate your collaboration and communication tools onto one platform.

7 About ComputerTalk. ComputerTalk is a Microsoft Gold UC vo specialist with over 25 years of experience in providing speech-based IVR, unified communications, and contact center solutions to hundreds of enterprises worldwide. We are Microsoft IMPACT Award winners for Communications Partner of the Year for our Microsoft Lync ISV qualified contact center solution. As Canada s leading contact center provider, we deliver skill-based routing, real-time monitoring, detailed analytics, in-depth reporting, and other features to the public and private sectors. ComputerTalk s solutions have been deployed in the government, commercial, financial, healthcare, utility and transportation sectors. Call us at or computer-talk.com To learn more about Workflow Designer, request a demo or visit our youtube channel: youtube.com/computertalk

8 #Lync 25 YEARS Embedded ISV Qualified Communications Partner of the Year Follow us on: Lync Tech Blog: Website: v

Solution Overview: Geomant Contact Expert for Microsoft Lync Server

Solution Overview: Geomant Contact Expert for Microsoft Lync Server Solution Overview: Geomant Contact Expert for Microsoft Lync Server Solution Summary Contact Expert is a fully-featured multi-media contact centre software solution for the Microsoft Unified Communications

More information

Unified Contact Center

Unified Contact Center Unified Contact Center for Microsoft Lync Server 2010 & 2013 Qualified Contact Center Solution MaxACD Unified Contact Center for Microsoft Lync Server 2010 and 2013 With Microsoft Lync now being deployed

More information

The Competella Attendant and Agent clients are Windows-based. Management- and configuration tools are web-based.

The Competella Attendant and Agent clients are Windows-based. Management- and configuration tools are web-based. Unified Communication Suite for Microsoft Lync - Product Guide Release 2013 R1 May 31, 2013 Overview The Competella Unified Communication Suite includes excellent tools for switchboard attendants and contact

More information

Arkadin helps you achieve more at work: The Microsoft Office 365 voice experts

Arkadin helps you achieve more at work: The Microsoft Office 365 voice experts Arkadin helps you achieve more at work: The Microsoft Office 365 voice experts Arkadin is the world s expert at bringing voice to Office 365. We understand the complexity of voice deployments and have

More information

ACS Express for Office365

ACS Express for Office365 ACS Express for Office365 The Office 365 Gateway Active Communications Europe Over 20 years of experience Unified Messaging and Communication Experts Microsoft ISV Partner Unified Communications Offices

More information

Capitalizing on the convergence of cloud, contact center, CEBP and unified communication

Capitalizing on the convergence of cloud, contact center, CEBP and unified communication Lead more Capitalizing on the convergence of cloud, contact center, CEBP and unified communication December 1, 2010 Dennis Menard CTO, ComputerTalk Agenda 1. About ComputerTalk 2. Overcoming UC Roadblocks

More information

Mitel MiContact Center Enterprise & Business

Mitel MiContact Center Enterprise & Business Mitel MiContact Center Enterprise & Business For The MiVoice Business Platform Strengthen customer relationships while protecting the bottom line Your contact center is the primary interface to your organization,

More information

1Building Communications Solutions with Microsoft Lync Server 2010

1Building Communications Solutions with Microsoft Lync Server 2010 1Building Communications Solutions with Microsoft Lync Server 2010 WHAT S IN THIS CHAPTER? What Is Lync? Using the Lync Controls to Integrate Lync Functionality into Your Applications Building Custom Communications

More information

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0 Version 1.2 HELPDESK EXPRESS 1.0 Revision 1 - March 2005 PRODUCT GUIDE HELPDESK EXPRESS 1.0 Version 1.2 Revision 1 - February 2005 ProTel Communications Ltd. follows a policy of continuous development

More information

Interactive Intelligence Customer Interaction Center with Polycom

Interactive Intelligence Customer Interaction Center with Polycom INTERACTIVE INTELLIGENCE Interactive Intelligence Customer Interaction Center with Polycom PARTNER SOLUTION GUIDE Version 1.0 Created by Interactive Intelligence 12/21/2012 Trademark information Polycom,

More information

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION WHAT DO CUSTOMERS WANT FROM CONTACT CENTRES 41 % % % Person who answers the phone handles the whole call 40 To be treated as a valued customer

More information

Hosted Exchange Opportunity in Cloud Computing Complete Turnkey Solution

Hosted Exchange Opportunity in Cloud Computing Complete Turnkey Solution Hosted Exchange Opportunity in Cloud Computing Complete Turnkey Solution Enterprises have seen their communication technologies evolving towards greater unification Unified Messaging Hosting Key Concept:

More information

Http://www.passcert.com

Http://www.passcert.com Http://www.passcert.com Exam : 70-337 Title : Enterprise Voice & Online Services with Microsoft Lync Server 2013 Version : DEMO 1 / 18 Topic 1, Litware, Inc Case A Overview Litware, Inc., is an international

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Fabrizio Volpe. MVP Directory Services MCITP Lync 2010. @Fabriziovlp. Fabrizio.volpe@gmx.com. http://www.linkedin.com/in/fabriziov

Fabrizio Volpe. MVP Directory Services MCITP Lync 2010. @Fabriziovlp. Fabrizio.volpe@gmx.com. http://www.linkedin.com/in/fabriziov Fabrizio Volpe MVP Directory Services MCITP Lync 2010 @Fabriziovlp Fabrizio.volpe@gmx.com http://www.linkedin.com/in/fabriziov Agenda Intro to Lync Server Lync Features : Presence Integration with Sharepoint,

More information

Vodafone Hosted Contact Centre services deployed for Auckland Council

Vodafone Hosted Contact Centre services deployed for Auckland Council Vodafone Hosted Contact Centre services deployed for Auckland Council Philip Jones Manager Contact Centres Auckland Council Gabrielle Still Lead Application Consultant - Vodafone Auckland Council Business

More information

Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com

Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com Agenda What is Lync & Why is it Important to You Lync in the Enterprise Customer Momentum Lync + Skype Partnering

More information

Genesys SIP Transforming Customer Service. Richard Barton Bill Mitchell Jim Kraeutler

Genesys SIP Transforming Customer Service. Richard Barton Bill Mitchell Jim Kraeutler Genesys SIP Transforming Customer Service Richard Barton Bill Mitchell Jim Kraeutler Genesys SIP as Single Platform Virtualize Operation Multi-site, Remote/Home Agent, Cloud Operation Flexibility Simplify

More information

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:

More information

Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH

Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH The UC&C Journey PBX s IP telephony and VOIP trunking Business productivity

More information

Business Cloud Services Contact Center

Business Cloud Services Contact Center Business Cloud Services Contact Center Contact Center in the Cloud Customer Engagement Starts in the Cloud UNIVERGE BLUE Contact Center enables you to efficiently handle all customer communication channels

More information

Avaya Interaction Center

Avaya Interaction Center Avaya Interaction Center Overview Exceeding customer expectations for personalized service across all channels phone, video, email, web, SMS, and social media is no longer an afterthought. For many companies

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization, for your most valuable asset

More information

The Competella Unified Communication Suite adds queuing and call control functionality to Microsoft Lync beyond the level found in legacy PBX s.

The Competella Unified Communication Suite adds queuing and call control functionality to Microsoft Lync beyond the level found in legacy PBX s. Competella Unified Communication Suite for Microsoft Lync Product Portfolio Overview The Competella Unified Communication Suite adds queuing and call control functionality to Microsoft Lync beyond the

More information

On-Demand Call Center with VMware View

On-Demand Call Center with VMware View On-Demand Call Center with VMware A VMware 5 and Mitel Unified Communication Practice KEY BENEFITS Leverage infrastructure consolidation and desktop virtualization to deliver instant call center architecture.

More information

Customer Service with Microsoft Dynamics CRM

Customer Service with Microsoft Dynamics CRM Customer Service with Microsoft Dynamics CRM Improve customer satisfaction and service effectiveness with Microsoft Dynamics CRM for Customer Service Deliver customer information, case management, service

More information

Anthony Caragol Gonzalo Escarrá

Anthony Caragol Gonzalo Escarrá Anthony Caragol Gonzalo Escarrá #SWCEvents Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Skype for Business 2015 Demonstration Getting Started About SWC Technology

More information

CONVERGEONE + INTERACTIVE INTELLIGENCE

CONVERGEONE + INTERACTIVE INTELLIGENCE CONVERGEONE + INTERACTIVE INTELLIGENCE Fusing People, Technology, and Strategy OUR COMPANY We are a Platinum Elite partner As a leading global provider of best-in-class communications solutions and services,

More information

ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015

ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015 ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015 TABLE OF CONTENTS Unified Communications for the Enterprise Introduction User Centric Unified Communications Origin Platform Overview

More information

Enterprise Contact Center

Enterprise Contact Center Enterprise Contact Center multi-media platform and applications for contact center and enterprise 1 global switching platform The NobelBiz Enterprise solution is a global switching platform for any media

More information

Unified Communications Overview

Unified Communications Overview A CBTS White Paper Unified Communications Overview Craig Chavis Solution Architect, CBTS 10/5/2012 www.cbts.cinbell.com Table of Contents Unified Communications Overview...3 Unified Communications as a

More information

Delivering the right contact center solution for your business

Delivering the right contact center solution for your business Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it

More information

Avaya Aura Contact Center 6.4

Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 is a context-sensitive, collaborative, voice and multichannel customer experience management solution that allows businesses to manage all types

More information

UC & C Success Requires a Services Lead Approach

UC & C Success Requires a Services Lead Approach UC & C Success Requires a Services Lead Approach Presented by Zeus Kerravala Principal Analyst 2014 ZK RESEARCH, A DIVISION OF KERRAVALA CONSULTING The Business Climate is Changing Technology Solution

More information

CENTRIX IP TELEPHONY. Centrix IP Telephony

CENTRIX IP TELEPHONY. Centrix IP Telephony Centrix IP Telephony WHAT IS IP Telephony? IP telephony enables you to extend highly secure, reliable, and consistent communications services to all your employees whether they re part of head office,

More information

CONTACT CENTER SOLUTIONS

CONTACT CENTER SOLUTIONS BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your

More information

Do better work together

Do better work together Do better work together Collaborate and communicate beyond the boundaries Our Hosted Lync unified communications (UC) solution pairs Microsoft s marketleading UC technology with O 2 s awardwinning network.

More information

8x8 Complete Contact Center

8x8 Complete Contact Center 8x8 8x8 services include: Multimedia contact management including phone, chat, email, voicemail, and third-party Internet fax Powerful, easy to use hosted call center solution 8x8 is a hosted call center

More information

OVERVIEW OPTUS CONTACT CENTRE SOLUTIONS BE A GREAT PLACE TO CALL

OVERVIEW OPTUS CONTACT CENTRE SOLUTIONS BE A GREAT PLACE TO CALL OVERVIEW OPTUS CONTACT CENTRE SOLUTIONS BE A GREAT PLACE TO CALL CONTENTS FRIENDLY VOICES, FRIENDLY SERVICES 01 NETWORK HOSTED CONTACT CENTRE SOLUTIONS 02 CUSTOMER INTERACTION AND EXPERIENCE SOLUTIONS

More information

NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM

NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM NOVA PHONE SWITCHVOX IS THE SMARTER CHOICE FOR YOUR NEXT PHONE SYSTEM Saves You Money Switchvox comes standard with more features and is more affordable than proprietary systems that have fewer features!

More information

Course Outline. Course 20336B: Core Solutions of Microsoft Lync Server 2013. Duration: 5 Days

Course Outline. Course 20336B: Core Solutions of Microsoft Lync Server 2013. Duration: 5 Days Course 20336B: Core Solutions of Microsoft Lync Server 2013 Duration: 5 Days What you will learn This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer

More information

Course Outline. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led. About this Course.

Course Outline. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led. About this Course. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led About this Course This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer

More information

Switchvox Cloud. It s more than a phone system. It s a better way to communicate.

Switchvox Cloud. It s more than a phone system. It s a better way to communicate. Switchvox Cloud It s more than a phone system. It s a better way to communicate. Switchvox Cloud Digium s award-winning Switchvox now available in the cloud. What s included in Switchvox Cloud? Service

More information

Delivering UC Solutions UC Summit

Delivering UC Solutions UC Summit Siemens Enterprise Communications Delivering UC Solutions UC Summit David Leach Unified Communications Consultant Siemens Enterprise Communications 1 2012 Siemens Enterprise Communications, Inc. Business

More information

Communications as a Service

Communications as a Service Communications as a Service Which edition is best for you? Interactive Intelligence Communications as a Service (CaaS) is a set of cloud based contact center, unified communications, and business process

More information

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications TRANSITION + TRANSFORM This guide outlines a framework to address the

More information

8x8 Virtual Contact Center

8x8 Virtual Contact Center 8x8 8x8 services include: Multimedia contact management including phone, chat, email, voicemail, and third-party Internet fax Powerful, easy to use hosted call center solution 8x8 is a hosted call center

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 Course 20336A: Core Solutions of Microsoft Lync Server 2013 Length: Audience(s): 5 Days Level: 300 IT Professionals Technology: Microsoft Lync Server 2013 Type: Delivery Method: Course Instructor-led (classroom)

More information

Cisco Healthcare Intelligent Contact Center

Cisco Healthcare Intelligent Contact Center Solution Overview Cisco Healthcare Intelligent Contact Center Cisco Healthcare Intelligent Contact Center provides a centralized approach to a virtualized contact center that can help improve communication

More information

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved.

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved. Cisco / Microsoft Unified Communications Integration Overview 2010 Cisco and/or its affiliates. All rights reserved. 1 2010 Cisco and/or its affiliates. All rights reserved. 2 3.6 8 million 600k 300k Billion

More information

Looking for a fast, easy and effective way to create your company website? Look no further. Kentico CMS

Looking for a fast, easy and effective way to create your company website? Look no further. Kentico CMS Looking for a fast, easy and effective way to create your company website? Look no further. Kentico CMS for ASP.NET Complete Website Creation and Management Solution Helping create successful websites

More information

Reachme. An Open Software-Based Contact Center Solution

Reachme. An Open Software-Based Contact Center Solution Reachme An Open Software-Based Contact Center Solution These materials are proprietary information of ezuce. These materials may not be used for any unauthorized purpose, reproduced or distributed to third

More information

An Introduction to Unifying Customer Experience with Microsoft Lync

An Introduction to Unifying Customer Experience with Microsoft Lync An Introduction to Unifying Customer Experience with Microsoft Lync February 2015 Contents Executive summary...3 Background... 4 Challenges... 6 Solutions...7 Enhancing the Caller Experience... 7 Unifying

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 About this Course Core Solutions of Microsoft Lync This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer a Microsoft Lync solution. The course emphasizes

More information

Your business partner for Help Desk services.

Your business partner for Help Desk services. Your business partner for Help Desk services. Agenda 1. Company Profile Organization, positioning, customers and markets. 2. Help Desk solutions Multichannel Contact Center Trouble Ticketing platform Survey

More information

Interactive Intelligence. Joe Staples Chief marketing officer Interactive Intelligence

Interactive Intelligence. Joe Staples Chief marketing officer Interactive Intelligence Interactive Intelligence Joe Staples Chief marketing officer Interactive Intelligence As We Get Started 2 www.inin.com As We Get Started 3 www.inin.com As We Get Started 4 www.inin.com What We Do Customer

More information

Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013

Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013 Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013 Live from WPC 2013! 2 Inside this Deck Unified Communications Defined Lync 2013 Demystified Lync Express

More information

Avaya Interaction Center

Avaya Interaction Center IP Telephony Contact Centers Mobility Services PRODUCT BRIEF Avaya Interaction Center Overview Avaya Interaction Center helps simplify management of multimedia customer service, helping businesses better

More information

Communications. Simplified ipecs UCP. www.ericsson.com/us/connecting-business

Communications. Simplified ipecs UCP. www.ericsson.com/us/connecting-business Communications Simplified ipecs UCP Innovative IP Platform for Unified Communications Simple Unified Communications Built-in Users can access voice, video, instant messaging, conference calling and visual

More information

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead Anthony Caragol Lync MVP Gonzalo Escarrá Lync Technical Lead Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Lync 2013 Demonstration Skype for Business Getting Started

More information

INCREASE THE AVAILABILITY OF TEAMS

INCREASE THE AVAILABILITY OF TEAMS INCREASE THE AVAILABILITY OF TEAMS Reduces the administrative burden on organizations. LUWARE.COM INTRODUCTION WHAT IS TEAM MANAGER? TeamManager allocates all Skype for Business channels to teams and/or

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 Course 20336B: Core Solutions of Microsoft Lync Server 2013 Course Details Course Outline Module 1: Architecture and Design Approach for Microsoft Lync Server 2013 This module will help you to plan and

More information

Your business partner for. CRM and Customer Care Solutions.

Your business partner for. CRM and Customer Care Solutions. Your business partner for CRM and Customer Care Solutions. Agenda 1. Company Profile Reitek About us, positioning, Customers. 2. CRM and Customer Care Solutions Multichannel Contact Center Online Engagement

More information

Intelligent Contact Management with. Flexible cloud services from VoltDelta. Contact centre Self service Customer insight

Intelligent Contact Management with. Flexible cloud services from VoltDelta. Contact centre Self service Customer insight R Intelligent Contact Management with Flexible cloud services from VoltDelta >> >> >> Contact centre Self service Customer insight Contact centre out of the cloud Intelligently manage every contact channel

More information

Introducing MachPanel v.5

Introducing MachPanel v.5 Introducing MachPanel v.5 Datasheet MachPanel Skype for Business MachSol Inc. MachPanel Skype for Business Revision: 1.0 www.machsol.com Table of Contents 1. ABOUT THIS DOCUMENT... 3 2. MACHPANEL PROVISIONING

More information

Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions

Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions NEXT GENERATION MULTI CHANNEL CONTACT CENTER PLATFORM Being a vital link to the customers they serve, Contact Centers

More information

Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013

Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013 1800 ULEARN (853 276) www.ddls.com.au Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013 Length 5 days Price $4070.00 (inc GST) Version B Overview This instructor-led course teaches IT professionals

More information

Asterisk. The Open Source Telephony Application Platform. Creative Innovation Customer Satisfaction Continual Quality

Asterisk. The Open Source Telephony Application Platform. Creative Innovation Customer Satisfaction Continual Quality Asterisk The Open Source Telephony Application Platform Creative Innovation Customer Satisfaction Continual Quality 1 Application Platform? Asterisk is an open source PBX, right? NO! Asterisk is actually

More information

Unified Trading Communications

Unified Trading Communications SOLUTIONS BRIEF SOLUTIONS BRIEF Unified Trading Communications Make sure your trading teams operate at peak efficiency with advanced communications and collaboration solutions from IP Trade. INTUITIVE

More information

SIP Trunking to Microsoft Lync (Skype for Business) Server

SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Lync/Skype for Business Server The emergence of Unified Communications integrating communications services into desktop and mobile

More information

NEW. ProduCt information

NEW. ProduCt information NEW ProduCt information Your customers expect you to provide optimal service with maximum availability. We can help. ELSBETH Communication Manager (ECM) is the innovative solution for centralized management

More information

Call Centre Helper Skype and the Contact Centre

Call Centre Helper Skype and the Contact Centre Call Centre Helper Skype and the Contact Centre 20 th March 2014 @ 1.00pm UK time Guillaume Calot, Strategic Business director EMEA, Genesys Great CX Requires Managing All Touch points & Channels Customer

More information

Licensing Guide. Published: March 2013

Licensing Guide. Published: March 2013 Licensing Guide Published: March 2013 Disclaimer: The Lync 2013 Licensing Guide is provided to customers and partners to assist in understanding the options for acquiring Lync Server 2013, Lync client

More information

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications

A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications TRANSITION + TRANSFORM CONTENTS THE STATE OF THE INDUSTRY This guide outlines

More information

Unified Communications. Summary of Manufacturer Technical Evaluations

Unified Communications. Summary of Manufacturer Technical Evaluations Unified Communications Summary of Manufacturer Technical Evaluations 1 Terminology Definitions of commonly used terms and acronyms 1 ShoreTel 2 Avaya 3 Cisco 4 Siemens (Unify) 5 2 Terminology Definitions

More information

Blue Bolt ACD. Key Benefits

Blue Bolt ACD. Key Benefits Blue Bolt ACD Key Benefits Can be run locally, in cloud or in hybrid environments Wide option of additional customized applications Easy to integrate with 3rd party applications Advanced reporting and

More information

Achieve more with less

Achieve more with less Energy reduction Enterprise Fax Servers Solutions Integrations: SharePoint case Whitepaper Achieve more with less SharePoint 2010 Benefits and Migration Costs Why Fax Server Integration Receive faxes to

More information

Avaya plus Skype for Business: The Best of Both Worlds

Avaya plus Skype for Business: The Best of Both Worlds Avaya plus Skype for Business: The Best of Both Worlds Table of Contents Begin with the Avaya Advantage... 1 Three Ways to Incorporate Avaya with Skype for Business... 2 Why Avaya is the Top Choice for

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 MS20336 Längd: 5 dagar Core Solutions of Microsoft Lync Server 2013 This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer a Microsoft Lync Server 2013

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

Enhancing Business Performance Through Innovative Technology Solutions

Enhancing Business Performance Through Innovative Technology Solutions Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance

More information

Criminal Management Reporting System. Automated Tracking System FOR For Low Risk Probationers

Criminal Management Reporting System. Automated Tracking System FOR For Low Risk Probationers Criminal Management Reporting System Automated Tracking System FOR For Low Risk Probationers INTRODUCTION Criminal Management Reporting System, Otherwise known as C.M.R.S., serves the low risk probation

More information

An EMC view into a comprehensive Microsoft-based Unified Communications solution

An EMC view into a comprehensive Microsoft-based Unified Communications solution Enterprise Unified Communications Deployment: An EMC view into a comprehensive Microsoft-based Unified Communications solution Dustin Smith, EMC Global Services Copyright 2008 EMC Corporation. All rights

More information

Avaya Aura Contact Center 6.2

Avaya Aura Contact Center 6.2 Avaya Aura Contact Center 6.2 Avaya Aura Contact Center 6.2 is a context-sensitive, collaborative, voice and multichannel customer contact solution that allows enterprises to anticipate, automate and accelerate

More information

OAISYS and ShoreTel: Call Recording Solution Configuration. An OAISYS White Paper

OAISYS and ShoreTel: Call Recording Solution Configuration. An OAISYS White Paper OAISYS and ShoreTel: Call Recording Solution Configuration An OAISYS White Paper Table of Contents Introduction... 3 ShoreTel Networks... 4 Trunk Side Recording... 4 Station Side Recording... 6 Active

More information

For the MiVoice Business Platform

For the MiVoice Business Platform brochure MITEL MiCONTACT Center Enterprise & Business For the MiVoice Business Platform STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface

More information

Microsoft Dynamics CRM Spring Wave Frequently Asked Questions

Microsoft Dynamics CRM Spring Wave Frequently Asked Questions Microsoft Dynamics CRM Spring Wave Frequently Asked Questions The pre-release information contained in this document is provided by an independent Microsoft partner and may be subject to change. What is

More information

IME PROFESSIONAL SERVICES RFP MED-10-001 AMENDMENT 3

IME PROFESSIONAL SERVICES RFP MED-10-001 AMENDMENT 3 IME PROFESSIONAL SERVICES RFP AMENDMENT 3 WHEREAS the Department has determined it is necessary to amend RFP to include the changes listed in the Revision History for THEREFORE RFP is amended as follows.

More information

Course 20336: Core Solutions of Microsoft Lync Server 2013

Course 20336: Core Solutions of Microsoft Lync Server 2013 Course 20336: Core Solutions of Microsoft Lync Server 2013 Type:Course Audience(s):IT Professionals Technology:Microsoft Lync Server Level:300 This Revision:B Delivery method: Instructor-led (classroom)

More information

Connect and Collaborate With Unified Communications

Connect and Collaborate With Unified Communications 1 Connect and Collaborate With Unified Communications David Schenkel, ADTRAN, david.schenkel@adtran.com Industry Briefings 2 Sunday, 16 January 2011, 13:30 15:00 Location: Nautilus 1 2 Who is ADTRAN? Leading

More information

Background. An Introduction to Cisco Unified Communications Manager

Background. An Introduction to Cisco Unified Communications Manager Upgrading Cisco Unified Communications Manager Background Cisco s Unified Communications Manager (UCM) has been available to the market since 2000. What started as an innovative niche product, promoting

More information

Call Center Glossary. Call Center Resources

Call Center Glossary. Call Center Resources Call Center Resources Call Center Glossary after-call work (ACW) The work that an agent completes after a call ends. It can include entering activity codes, completing forms or sending an outbound communication.

More information

Sametime 101: Feature Overview. Roberto Chiabra IBM Certified IT Specialist

Sametime 101: Feature Overview. Roberto Chiabra IBM Certified IT Specialist Sametime 101: Feature Overview Roberto Chiabra IBM Certified IT Specialist IBM Sametime software 101: Feature Overview Rich Presence Enterprise Instant Messaging Mobility Online Meetings Voice & Video

More information

MS 20337A: Enterprise Voice and Online Services with Microsoft Lync 2013

MS 20337A: Enterprise Voice and Online Services with Microsoft Lync 2013 MS 20337A: Enterprise Voice and Online Services with Microsoft Lync 2013 Description: This five-day instructor-led course teaches how to design and configure Enterprise Voice and Online Services in Microsoft

More information