A guide for immigrants

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1 A guide for immigrants Salon kaupunki

2 Contents 1. Introduction Health and Welfare Day care and Education Housing Employment Tax Office Local Register Offices Police Bank and Post office Religion Leisure and Culture Information and Links Info about Finland

3 1. Introduction This guide is designed for immigrants living in the city centre of Salo. The guide contains information that an immigrant needs when they are starting over in a new country. In this guide, you will find information on immigration and related public and private services with contact information. The guide has been made with special attention to the needs of immigrants who are in the process of learning Finnish. This guide is published in Finnish, Russian and English. 3

4 A summary of things you need when moving to Finland: Residence permit If you are going to work in Finland you need a residence permit and a working permit A Social security number The register office will need your name, date of birth and nationality. Fill in and sign the form The Registration Information on a Foreigner at the register office. Bring along: Marriage certificate (if you are married) All birth certificates (if you have children) - if you are an EU-citizen, an ID-card is enough Housing You can apply for housing by delivering an apartment application with enclosures to the Salo OP-Kiinteistökeskus Oy ISA, Turuntie 8, Salo. Kela-card from Kela A permanent resident in Finland is entitled to a Kela card. Everybody who moves to Finland will be given a decision about their social security status by the Kela office. With your Kela-card you can prove that you have the right to Finnish social security. Tax deduction card is obtained from the tax office You need a social security number or a temporary social security number in order to obtain your tax deduction card. Bank account Wages are paid straight to a bank account. Take a passport or an official identification card with you when you are going to open a bank account. Phone Get to know different offers as prices may vary much amongst phone operators. Finland s international dialling code is Opportunity to study in Finland in Finnish or in Swedish For more information on language courses, contact for example the Salo region Institute of Adult Education (02) , the Salo Upper Secondary School for Adults (02) or the Salo Adult Education Centre (02)

5 Driving license that is accepted in Finland A valid driving licence obtained in an EU or EEA country can be replaced by a Finnish driving licence without a driver s exam for a person With a permanent residency in Finland Or for a person that has been studying in Finland for a period of six months (minimum). When applying for a driving licence bring along: 2 photos (preferably black and white) Certificate stating that you are not banned from driving in any EU/EEA country A valid driving licence For further information, contact your nearest police department or visit the website of the Finnish police. Find out where the nearest health centre is. Contact your local health centre if you get sick. Keeping in contact with people in your home country. You can buy phone cards from kiosks. You can send a fax from the post office on payment. You can use the internet in public libraries, but you will need a library card. There are also internet cafes were you can use the internet for a fee. If you want to get in contact with lost relatives ask for more information from the Finnish Red Cross. Important authorities Police Residence permits, visas and extensions of visas Passports and identity cards Driving licences Lost and found properties Falling victim to a crime Local Register Office / Maistraatti Finnish Immigration Service / Maahanmuuttovirasto Handles and makes decisions about moving, staying and coming to Finland as an immigrant 5

6 The Social Insurance Institution of Finland / KELA Social security Health insurance and social benefits Kela card Social services / Sosiaalivirasto Social work Subsistence security Elderly care Child protection Employment and Economic Development Office / TE-Office Job openings and education possibilities Helping immigrants to integrate into Finland Tax Office / Verotoimisto Tax card and pre-completed tax form 2. Health and Welfare The Finnish Constitution ensures that everyone has a right to necessary livelihood and care. The Social Insurance Institution of Finland (Kela = Kansaneläkelaitos) Kela provides basic security for all Finnish nationals during different situations in life. Kela gives information and guidance on basic security and on filling in the application forms. Once you have obtained a personal identification number, you can go to the nearest Kela office and fill in an application for Finnish social security. The Kela office in the centre of Salo Kela office in Salo: National service numbers: Hämeentie 18 General Housing Allowance Salo Benefits for families with children Open Mon - Fri 9:00-16:00 Emigration and immigration matters

7 Kela benefits include: Basic pension security National Pension, Survivors Pension Special Assistance for Immigrants Unemployment Security: Basic Unemployment Allowance and Labour Market Subsidy Family Benefits: Child Benefit and Child Home Care Allowance Maternity Allowance General Housing Allowance Health insurance: Sickness Allowance Reimbursement for private medical or dental expenses (partial) Reimbursement for examination and treatment expenses (partial) Reimbursements for medicine expenses Reimbursements of travel costs related to treatment and examination Maternity, Paternity and Parental Allowance Every person who is a permanent resident in Finland is entitled to reimbursements according to the sickness insurance act. Residence is permanent if: A person s primary house and home are in Finland He/she stays primarily in Finland The amount of health insurance compensation varies depending on the nature of a claim. If you are a permanent resident in Finland and you are working, you are entitled to Sickness Allowance if you become ill and cannot go to work. Your Kela card is your personal health insurance card. All permanent residents of Finland are issued a Kela card. A photoless Kela card is free of charge. By presenting your card at the pharmacy, you can get a direct reimbursement for your prescription drugs. Fill in the Kela card application form at a Kela office Always have your Kela card with you at the health centre and at the pharmacy You will get a direct reimbursement for prescription drugs at the pharmacy by showing your Kela card Health insurance reimbursements can be applied for at Kela offices 7

8 Social Services Centre (Sosiaalivirasto) Social work services Social work services have been centralised to the city hall. Social work promotes social wellbeing and safety. With the help of social work, various social problems are prevented. Social work services Tehdaskatu 2, Salo Open Mon - Thurs 8:00-16:00 and Fri 8: Income benefit appointments (02) Income benefit and services for the disabled: social workers and social instructors telephone hours Mon - Fri 11:00-12:00 (02) 7781 (switchboard) Adult social work office hours, on-call service (02) 7781 Child welfare office hours, on-call service (02) 7781 Contact social work services: When you need information about your livelihood If you become homeless If you are concerned about your children s safety When you need information about nursing options for elderly or disabled persons Under the Social Services Centre belong: Child protection Services for disabled people Social assistance Work rehabilitation Labour Service Centre Elderly care Immigration affairs Services of Child Welfare Officer (paternal issues and agreements on child welfare, child visitation and residential agreements) 8

9 Immigration unit The immigration unit provides information on immigration, studying, working and interpreter services. The unit works together with other authorities and voluntary organisations. Tehdaskatu , Salo (02) (information desk) Social worker (02) The on-call immigration unit information desk is situated in the Social Services Centre (Tehdaskatu 2, Salo) and it is open during office hours Mon - Thurs 8:00-12:00, no appointment needed. Appointments for client meetings are made at the information desk and through letters of invitation sent by social workers and social instructors. On-call social services The on-call social service provides help in urgent matters outside office hours. The social worker on call can be contacted by calling the emergency number 112. Salo upbringing and family clinic The Salo upbringing and family clinic is for families with children, children at primary and secondary school, parents and associates. The service is free of charge and confidential. Contact the upbringing and family clinic when You need help with matters related to raising children The development or behaviour of your children worries you The child has difficulties at home, day care or school The relationships within your family worry you Tehdaskatu , Salo (02) Family Centre At the family centre, mothers and fathers can meet other parents and discuss everyday life and its issues. The goal of the family centre is to support parenthood and for families to be able to support each other. The family centre activities include for instance Family café Baby club Father-child club Dancing with the baby exercise group Book club for immigrants 9

10 Salo Family Centre Annankatu 10, Salo Salo Family Counselling Centre (Salon perheasiain neuvottelukeskus) The Family Counselling Centre offers help with family problems, relationship problems and personal problems. Rummunlyöjänkatu 5, Salo (02) Shelter Home The shelter home provides help in case of domestic violence and can be contacted at any time (open 24 hours). All family members who have faced domestic violence will receive attention, but children are prioritised. The shelter offers a safe place to stay and help in crisis situations Contact the shelter if you have faced domestic violence or if you are afraid for your own safety Luolavuorentie 7 A Turku (02) Employment Service Centre The Employment Service Centre offers help for those whose unemployment is prolonged or is at risk of being prolonged. Clients are accepted to the centre with a referral from social services or with an invitation from the Employment Service Centre. There is a condition that the client must have sufficient skills in Finnish. Employment Service Centre provides: Guidance and counselling Help with seeking work Support in becoming employed Information on social and unemployment security The rehabilitative employment activities agreed upon in the activation plan are arranged at the Employment Service Centre. Tehdaskatu 7, Salo , social worker , , , rehabilitative employment activities instructor 10

11 Social welfare ombudsman The ombudsman s role is to guide and inform the social welfare clients about their rights and to promote these rights. Office for trusteeship Tehdaskatu 1, Salo (02) Open Mon - Fri 8:00-12:00 Appointments (02) Health Centre The health centre is responsible for the basic health care services. Health centre professionals include doctors, public health nurses, nurses and various special professionals. There are two health centres in Salo: the Main health centre and the Western health centre. Doctors appointments You can see a doctor at the health centre by making an appointment or in emergency situations by going directly to the health centre. In the centre of Salo, doctor s appointments are available at the Western health centre and at the Main health centre. In the other regions in Salo, the doctor has appointments at the regional health centre, maternal health clinic and other locations that are specified separately. Health centre region division and contact information: Western Health Centre Vilhonkatu 25, Salo Appointments Mon - Fri 8:00-11:00 (phone numbers and region division below) Other matters Mon - Thurs 8:00-16:00, Fri 8:00-15:00 (02) Residential areas belonging to the catchment area of the Western Health Centre: Armfelt, Meriniitty, Enola, Palometsä, Paukkula Appointments (02) Hermanni, Moisio, Isokylä, Ollikkala, Veitakkala, Lope, Metsäperttu, Tuulensuu, Mäenala, Vanutehtaanmäki and Valhojanmäki Appointments (02) Rappula, Pajula, Pertteli Appointments (02)

12 Main Health Centre (Pääterveysasema) Sairaalantie 9, Salo Appointments Mon - Thurs 8:00-11:00 Other matters Mon - Thurs 8:00-16:00, Fri 8:00-15:00 (02) Residential areas belonging to the catchment area of the Main Health Centre: Partly Alhainen, Sirkkula, Kaukvuori, Ylhäisi, Viitannummi, Viitanlaakso, Helisnummi, Hakamäki, Kiviahde, Hämeenkylä, Merikulma, Rauvola, Toijala, Villilä, Anisi, Lukkarinmäki, Muurla, Suomusjärvi Appointments (02) Partly Alhainen, Anjala, Mahlakankare, Pahkavuori, Karjaskylä, Aarnionperä, Tupuri, Haukkala. Appointments (02) If you need to see a doctor or if you need laboratory examinations performed, please call the health centre and make an appointment. Maternal health clinic services, health clinic services, and laboratory and x-ray examinations with a doctor s referral are free of charge. Doctor s visits can be paid as a one-time payment. Reception by appointment: You can call your own doctor for an appointment Mon - Fri 8:00-11:00 You also need an appointment for health certificates (driving license health certificate, health check-up certificates etc.). Emergency reception Emergency reception is meant for those in immediate need only. Contact the emergency reception as follows: Weekdays: contact your own health centre Mon - Thurs 8:00-16:00 and Fri 8: Evenings Mon - Thurs after 16:00 and Fri after 15:00 and during weekends and night-time common emergency reception (02) Patients aged 0-17 years old are not charged the health centre fee Maternal health clinic The services of the maternal health clinic are meant for families expecting a child. At the clinic, the welfare of the mother, fetus and family are taken care of, and the parents are given support. At the clinic, you can discuss issues about pregnancy and childbirth confidentially. The progress of the pregnancy is monitored closely at the maternal health clinic. 12

13 There are approximately clinic visits during the pregnancy. Pregnant women and their partners can participate in family training and small peer groups, where they can talk with other families who are in the same situation. If you are pregnant, contact the maternity clinic The health of the mother and fetus/baby is monitored regularly You will receive support in parenthood You will receive information about Kela benefits and maternity benefit You will receive a certificate about your pregnancy in order to receive maternity allowance Child health clinic The Child health clinic provides guidance and information in all situations a family may experience. At the clinic children s development and overall health from an infant to school age is followed. Children are also vaccinated at the clinic. Before a child goes to school, the public health nurse will call the child in for a school start check-up. If further examinations are required, the clinic will give a referral to other professionals such as psychologists, speech therapists, nutritional therapists or physiotherapists. At the child health clinic: You will get information about your child s growth and development Your child will get all necessary vaccinations Your child will receive regular check-ups with doctors and nurses You will get support in parenthood You will be supported in child upbringing School and student health care Pupils and students have a right to school and student health care services. Every school has its own public health nurse who works together with parents, students and teachers. The goal is to secure the pupil s growth, development and welfare. The contact information of the school nurse can be found in the brochure of the school in question. Contact the school health nurse when You want to talk about your child s health and welfare Family planning clinic The goal of family planning is for every child to be welcome and as healthy as possible at birth. Students should turn to the health care office at their school in help with birth control matters. Contact the family planning centre: If you are planning to have a child If you want to discuss using contraceptive methods 13

14 Main health centre clinic Sairaalantie 9, Salo Eastern region of Salo Appointments and guidance Mon-Thu 12:00-13:00, (02) Western health centre clinic Vilhonkatu 25, Salo Western region of Salo and Kuusikko Appointments and guidance Mon-Thu 12:00-13:00, (02) Occupational health care Employers are responsible of organizing occupational health care services for their employees. The occupational health unit of Salo health centre provides health care services and medical treatment for workplaces and entrepreneurs in Salo s regional area. Western health centre (Läntinen terveysasema ) Vilhonkatu 25, 3rd floor, Salo Tel. (02) Tel. (02) 7721 (switchboard) Appointments: Mon-Thu 7:00-16:00 and Fri 7:00-15:00, (02) Speech therapist In speech therapy, the speech and voice is rehabilitated and examined. Both adults and children are treated by speech therapists. You usually see a speech therapist by a doctor s or nurse s referral. Speech therapist Western health centre Vilhonkatu 25, Salo (02) 7721 (switchboard) Nutritional therapist Nutritional therapist gives information about diet and food preparation when a special diet is necessary due to an illness or when there are other problems with a diet. A referral is required for an appointment with a nutritional therapist. Contact your doctor or public health care nurse. Sairaalantie 9, Salo 14

15 Telephone hours every Wednesday 9:00-11:00, (02) , (02) 7721 (switchboard) Health guidance for adults Contact the health guidance service for adults if You need guidance on health matters You need treatment for diabetes You have high blood pressure You are planning to go travelling and need guidance and vaccinations The health guidance service for adults at the Main health centre Sairaalantie Salo Public health nurse (02) Mon - Thurs 12:30-13:30 Public health nurse/diabetes nurse (02) Mon - Thurs 12:30-13:30 Health guidance service for adults at the Western Health Centre Vilhonkatu 25, Salo Public health nurse (02) Mon - Thurs 12:30-13:30 Public health nurse/diabetes nurse (02) Mon - Thurs 12:30-13:30 Nurse s reception Nurses perform medical operations and write out certificates about being away from work due to an illness. Nurses and public health nurses give treatment and guidance and information about health and treating illnesses. A nurse s reception requires an appointment. Call your local health centre if: You want to measure your blood pressure - you need help with treatment You want to discuss issues about your health You need help with your medication Reception upon appointment Mon-Thu 8:00-16:00 and Fri 8:00-15:00 Main Health Centre Sairaalantie 9, Salo (02) , (02) (02) 7721 (switchboard) 15

16 Western Health Centre Vilhonkatu 25, Salo (02) , (02) , (02) (02) 7721 (switchboard) Laboratory The laboratory unit manages laboratory services at Salo Main health centre. You will need a doctor s referral for laboratory tests. You can call the following number for an appointment for laboratory tests: (02) (Mon-Fri 7:00-15:00) Sairaalantie 9, Salo (02) (02) (switchboard of Salo Regional Hospital) Open Mon-Fri 7:00-14:00 X-ray You will need a doctor s referral for imaging. The imaging unit manages X-ray services at Salo Main health centre. Sairaalantie 9, Salo (02) (02) (switchboard of Salo Regional Hospital) Open Mon-Fri 8:00-16:00 Health centre bed departments Health centre bed departments are for those who are not able to live independently at home (after surgery for example). These departments give an opportunity to further examinations if needed, to recovery from illness and to rehabilitation after an illness or an operation. A doctor s referral is needed. Department 1 Department 2 office, (02) office, (02) doctor, doctor, Home Hospital Home hospital is an acute, short-term option for intensive home treatment that supplements other forms of outpatient treatment. 16

17 It is in use in all Salo regions and it includes treating clients at old people s homes and housing service units. Nurses can be reached both in the morning and the evening shifts, 7:00-22:00. If necessary, doctors perform house calls during weekdays as agreed. Planned home calls are not made at night, but the clients using home hospital services can reach a nurse by telephone even at night. Sairaalantie 9, Salo (02) (02) 7721 (switchboard) Social worker A social worker gives advice on different issues related to social security, medical rehabilitation, the treatment of chronic diseases and social services. Social workers also perform home calls. Contact your social worker if: You want more information about social services You need information on how to secure your living You need support and guidance on issues related to your ability to work, Your capacity to deal with everyday life, or relationships. Social worker Vilhonkatu 25, Salo A social worker is available via telephone Mon-Fri 12:00-13:00, tel. (02) Rehabilitation Rehabilitation includes: Physiatrics Physiotherapy Occupational therapy Aid servic Sairaalantie 9, Salo (02) (02) 7721 (switchboard) 17

18 Physiatrics The aim of physiatrics is to prevent, assess, treat and rehabilitate functional disorders, caused by diseases or injuries, together with physiotherapists and occupational therapists and other rehabilitation staff so that the patient s entire situation in life is taken into consideration. There is a doctor specialized in physiatrics at the health centre rehabilitation unit. Patients are referred to the specialist by their own doctor or by doctors working at the Salo Regional Hospital. Unit of rehabilitation services/ Physiatrics Sairaalantie 9, Salo (02) or (02) (02) 7721 (switchboard) Physiotherapy The unit of rehabilitation services offers perpetuating and healing physiotherapy. They will also help you with planning the need for aid instruments and estimations for adjustment works with your apartment required for instance due to physical disability. Physiotherapy is available at the Salo Main health centre, at the Western health centre, at health centre bed departments and at the different units and outpatient departments of Salo Regional Hospital. If necessary, physiotherapy can also be given at clinics, schools, workplaces, homes and different institutions. Customers are invited to physiotherapy by letter or telephone. It is also possible to receive individual guidance at the Fitness Clinic without a doctor s referral. Unit of rehabilitation services/ Physiotherapy Sairaalantie 9, Salo (02) or (02) (02) 7721 (switchboard) Occupational therapy Occupational therapy for children and young people at Salo health centre includes counselling for children and families, support for parents as they deal with developmental problems in children and young people, and work done in the immediate network. Individual goals that help in implementing occupational therapy in stages are created based on an evaluation. An occuparional therapist can give instructions to be followed out at home, at day care or at school without a doctor s referral. 18

19 Children s occupational therapist Kaisa Saarinen Western health centre Vilhonkatu 25, Salo (02) or Telephone hours Mon 15:00-16:00 and Thu 8:00-10:00 Children s occupational therapist Marika Koponen Western health centre Vilhonkatu 25, Salo Telephone hours Tue 14:00-15:00 and Fri 13:00-14:00 Occupational therapy for adults The occupational therapist assesses the functional capacity of adult clients and their possibilities to live independently in their own environment by interviewing, observing and using different kinds of tests. Based on the results, the occupational therapist and client set targets for a possible therapy period. A doctor s referral is needed for an assessment of the capability of a person and for occupational therapy. Occupational therapist Sairaalantie 9, Salo (02) Services for the elderly The City of Salo s services for the elderly offer a diverse variety of quality needbased services to elderly people living in the city. An expert staff is responsible for the services. Contents Service guidance Assessment of care need and client placement activities (SAS working group) Family caregiver care Home help service 24-hour care The administration of services for the elderly Council for the elderly Service voucher Outsourcing services for cleaning 19

20 Service guidance The service counsellor provides counselling and guidance in matters related to services and social security for the elderly. He/she is also responsible for transportation services in accordance with the Social Welfare Act. (02) , telephone hours Mon-Fri 9:00-12:00 Assessment of care need and client placement activities (SAS working group) The goal when assessing care need and scaling care is to place the client in a location that corresponds to his/her functional capacity and need for assistance. SAS is an acronym for the Finnish words selvitä (clarify), arvioi (assess) and sijoita (place) or , telephone hour Mon-Fri 10:00-11:00 Family caregiver care Relatives or other people close to the client can care for an elderly person at home. In such cases, the city can pay this person a caregiver allowance if he/she meets the requirements for receiving caregiver allowance , telephone hour Mon-Fri 8:00-9:00. Home help service Provides assistance for elderly people to manage at home when their capability to cope with everyday life has deteriorated either temporarily or permanently. Home help services support living and assist in daily activities, such as medical treatment and personal hygiene. Clients can get support services if needed: transport, sauna, laundry and food services, for example. The directors of the home help service assess the need for home help services. The service is liable to charge. Office secretary, (02) Home help service office, Salo city, (02) hour care 24-hour care includes intensive assisted housing and homes for the elderly. 24- hour care can be short-term, periodic or long-term in nature. Sheltered homes Sheltered homes are for those old or handicapped people, who need assistance day and night. 20

21 Old people s homes There are two old people s homes in the centre of Salo: Kukonkallio and Paukkulakoti. These are homes for those elderly people in Salo who cannot live at their homes independently. Further information on services: NGOs (Nongovernmental organizations) Salon seudun omaiset ja läheiset ry (Organization for patients family members) Asemakatu 2 (02) Organization for dementia patients and their family members (Salon Alzheimeryhdistys ry) Moisionkatu 14, Salo (02) Memory clinic (muistineuvola) Horninkatu 19 B 16, Salo Appointments and guidance Fri 9:00-12:00 (02) or Salva ry / Service centre Ilolansalo Ilolankatu 6, Salo (02) Psychosocial services Psychosocial services include adult mental healthcare services, mental healthcare and rehabilitation services for children, parenting and family counselling, student welfare and substance abuse treatment. Psychosocial services co-operates closely with service providers in the third sector. You can contact your local health centre if you are experiencing mental health problems. The emergency services of the health centre are available in serious anxiety and suicide risk problem situations and other serious problem situations. 21

22 The services include: Debriefing Family counselling clinic Mental health rehabilitation and rehabilitative housing services Student welfare Substance abuse treatment Psychologist services Outside service provider Debriefing When a person living in the area faces a traumatic situation (accident, fire, suicide, drowning, sudden death, robbery, assault etc.), the nursing staff ask permission to contact the debriefing staff, who offer mental support. The debriefing staff is contacted by the nursing staff. Salo family counselling clinic The Salo family counselling clinic is for families, young people of primary education age, parents and co-operating partners. The service is free of charge and confidential. Contact the family counselling clinic when: You need help in matters related to the upbringing of your children You are conserned about the development or behaviour of your children Your child is experiencing problems at home, at day care or at school You are conserned about family relationships Salo Family counselling clinic Vilhonkatu 11-13, Salo (02) Mental health rehabilitation and rehabilitative housing services Mental health rehabilitation involves working with the client, his/her family and a multidisciplinary team to ensure the continuity of rehabilitation for people suffering from mental health problems. The goal is to ensure that day-to-day life goes smoothly while supporting the client s resources. Vilhonkatu 19, Salo

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