WELCOME TO LIVING IN FINLAND AND IN TAMPERE! Best regards,

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2 Photo: Jari Mäkinen Cover photos from top to bottom: Irina Nurmi, Ville Saha, Ville Saha, Sami Helenius Translation: Virpi Vainikainen Layout: Piia Keljo Tmi Printed by: Tampereen Offsetpalvelu Oy Print run 5,000 2

3 WELCOME WELCOME TO LIVING IN FINLAND AND IN TAMPERE! This guide to the City of Tampere reaches out to you, a foreign-language resident who has recently moved to Tampere. The guide is a collection of information concerning the public and private services that are essential for new residents. Non-municipal service providers are responsible for their respective data. The City of Tampere considers it important that all residents of Tampere, regardless of their mother tongue, can benefit from the same services. There are over 200,000 people resident in Tampere, some 6,000 of which are foreign nationals. When the neighbouring municipalities are included, the number is over 7,000. All in all, Tampere has residents from some 125 countries. The largest groups of foreign nationals originate from Estonia, Sweden, Germany and Great Britain within the EU, and Russia, Iraq, Afghanistan, China and India from elsewhere. Over the past few years, Tampere has paid special attention to developing the Information Society. The website of the City of Tampere (www.tampere.fi) has a lot of useful information in Finnish and English. The City of Tampere contributes to the national Infopankki (www.infopankki.fi), a comprehensive source of information for immigrants about living in Finland and the country itself. Personal advice is available, for instance, at the Unipoint Cultural Centre. Unipoint is situated in the Old Library Building near the Central Square (Keskustori), behind the Old Church. Unipoint s contact information can be found in this guide. Best regards, City of Tampere Aleksis Kiven katu C P.O.Box 487, Tampere Tel. (03) Fax (03) The dialling code for Tampere and the Tampere Region (Pirkanmaa) is 03. Always use the dialling code when using a mobile phone or telephoning from another directory area. 3

4 CONTENTS Welcome to living in Finland and in Tampere! Living in Tampere Housing Co-ordinators for municipal immigrant work Information offices National holidays Banking Postal Services TV and radio in various languages Telephone and Internet services Internet Television Electricity Water supply Waste management and recycling Social welfare services and health care Adult health clinics Mobility aids Diabetes clinic Child support security Dental care Eye and Ear Clinic School health care Rehabilitation Imaging Child protection Health centres Immigrant services Information services Maternity and child welfare clinics, school health clinics Information service Student health care Service bus Department of family affairs Family counselling services Domestic work Psychologists Substance abuse Emergency services Rheumatic clinic Vaccinations X-rays Hospitals Social work and social welfare centres Sexually transmitted diseases Income support Occupational health care Services for the disabled Services for the elderly School system and education Children s day care services and pre-primary education Basic education Upper secondary education Universities and polytechnics Finnish language courses for adults

5 4. Traffic and transportation Air travel Bus travel Parking Rail travel Taxi Boat travel and cruises Leisure time Amusement and recreation parks Cinema Concerts Culture Festivals Fishing and crayfishing Boating Gardening and cultivation Handicrafts Housekeeping guidance Libraries Market places Meeting places Friendship associations Museums and exhibitions Restaurants and cafés Sports and fitness Tourism Youth work Public administration Tampere City Central Office Building Municipal International Relations Uni The Social Insurance Institution of Finland, KELA Tampere Employment Office Ensimetri Invest in Tampere Pirkanmaa Tax Office Tampere Register Office Court house Legal Aid Offices Finnish Immigration Service Honorary consuls Police Lost property offices Customs regulations Tampere Regional Emergency Services What to do in an emergency...51 Map Religion

6 1. LIVING IN TAMPERE 1.1. Housing Asuntotori one-stop housing centre Puutarhakatu 8, ground floor Fax Monday , Tuesday to Thursday , Friday Asuntotori is a one-stop information centre about renting accommodation and rental apartments of both the municipality and major private housing providers. The following service points are available at Asuntotori: Tampereen Vuokra-asunnot Oy...(03) Fax...(03) The company manages both company-owned and municipally-owned apartments, selects tenants and sets rents. In addition, Tampereen Vuokraasunnot Oy arranges the first rental apartment for all refugees who have a residence permit and who are placed in Tampere. The office also informs and helps refugees and immigrants with all matters concerning moving to Finland and finding accommodation. VTS-kodit Tampereen Vuokratalosäätiö Vilusen Rinne Oy Housing services Fax The VTS-kodit housing service helps the following groups to look for a conveniently priced apartment: families with many children, disabled people, young couples and people who for social reasons are in special need of accommodation. VTS homes manages some 7,550 apartments throughout Tampere. Tampereen Kotilinnasäätiö Puutarhakatu 8 A... (03) Fax... (03) Monday , Tuesday to Thursday , Friday Rental apartments for pensioners. Tampereen Seudun Nuorisoasunnot ry / Kiinteistö Oy Kullervo Nuorisoasunnot Fax Rental apartments for young people. Other providers of rental apartments (brochures available at Asuntotori) YH Länsi Oy Aleksis Kiven katu 26 Rental apartments Monday to Friday Insinöörioppilastalo Oy Kiinteistö Oy Opintanner Pirkan Opiskelija-asunnot Oy For students and young working people Student housing Appr. 1,700 apartments in total VVO-yhtymä Oyj Kyllikinkatu 15 B, ground floor Rental apartment service Fax Monday, Tuesday, Thursday and Friday , by appointment 16.00, Wednesday Sato-Asuntopalvelu Satakunnankatu 28...(03) Fax...(03) Monday , Tuesday to Thursday , Friday In summer (June 1 August 31): Monday , Tuesday to Thursday , Friday TA-Asumisoikeus Oy Tuomiokirkonkatu 34 A, 2nd floor (03) Fax... (03) Monday to Friday The dialling code for Tampere and the Tampere Region (Pirkanmaa) is 03.

7 1. LIVING IN TAMPERE Tampere District Student Housing Foundation TOAS Iidesaukio 1... (03) Fax... (03) Monday to Wednesday, Friday , Thursday The TOAS foundation builds, maintains and rents out apartments for students in Tampere. Kiinteistöpalvelu Isotalo Oy Verstaankatu 4 A 4...(03) Fax...(03) Monday to Friday and In summer (June 1 August 31): Monday to Friday Pirkanmaan AVO-Asunnot Hallituskatu (03) Fax... (03) Monday to Friday Suomen Asumisoikeus Oy Kyllikinkatu 15 B In Tampere, Suomen Asumisoikeus Oy is represented by VVO-kotikeskus. You can also apply for right-of-occupancy flats from YH-Rakennuttajaosuuskunta, VVO-kotikeskus and TA-Asumisoikeus Oy. Yrjö & Hanna foundation Asemapäällikönkatu 12 b, Helsinki Fax Municipal Housing Office (Tampereen kaupungin asuntotoimi) Puutarhakatu 8 A, 6th floor... (03) Fax...(03) Monday to Friday Loan recoveries and payment...(03) Puutarhakatu 8 A, 1st floor, Monday , Tuesday to Thursday , Friday Fax...(03) The office grants municipal loans for the purchase, building and repair of privately owned dwellings and is in charge of the recovery and payment of personal State-subsidised housing loans (ARAVA) and municipal housing loans. Furthermore, the Housing Office acts as an agent for State benefits for building and repairing privately owned dwellings. In addition, the office issues repair and energy grants. Right-of-occupancy flats are applied for through the Housing Office. Tampere City Real Estate Office (Tampereen kaupungin kiinteistötoimi) Frenckellinaukio 2 D...(03) Monday to Friday The Tampere City Real Estate Office manages the land and water properties owned by the municipality. Among other things, the office rents and sells building plots for one-family houses. Tampere Registry Office (Tampereen maistraatti) Hatanpään valtatie Monday to Friday When you move house, you need to notify the Post Office and the Tampere Registry Office of your new address Co-ordinators for municipal immigrant work Head Co-ordinator City Central Office Building (Keskusvirastotalo), Aleksis Kiven katu C The objective of the City of Tampere is to offer the same services to all Tampere residents regardless of their mother tongue. Immigrants especially need guidance in the local conditions. The task of the head co-ordinator is to promote co-operation between the officials and organisations working with immigrant issues in Tampere. The co-ordinators of different sectors work with immigrant issues in their respective sectors. Head co-ordinator of multicultural work and digital cultural services Puutarhakatu 11 C... (03) , Fax...(03) Always use the dialling code when using a mobile phone or telephoning from another directory area. 7

8 1. LIVING IN TAMPERE Co-ordinator of multicultural work Puutarhakatu 11 C Fax...(03) Co-ordinator of basic education Puutarhakatu 11 C Fax...(03) Co-ordinator of upper secondary education Sairaalankatu Fax...(03) Co-ordinator of the Development Unit of Wellbeing Services Keskustori 5 A, 2nd floor Information offices The City of Tampere has several information points providing brochures and information on municipal services. Municipal Information Office (Kunnallisasiain neuvonta): City Central Office Building (Keskusvirastotalo) Puutarhakatu 6...(03) Monday to Friday The municipal information office offers a wide range of information on municipal services in Tampere, including brochures and information on which municipal office handles a specific question. New residents of Tampere are welcome to pick up an information package on Tampere from the janitors of the City Central Office Building. Ikäpiste Puutarhakatu 6...(03) Monday to Friday Information on services provided for senior citizens. Tourist information/gotampere Oy Railway station (Rautatieasema), Rautatienkatu 25 A...(03) Fax...(03) January 1 May 31 Monday to Friday June 1 August 31 Monday to Friday , Saturday and Sunday September 1 September 30 Monday to Friday , Saturday and Sunday October 1 December 31 Monday to Friday , Saturday and Sunday Information on Social Services...(03) Telephone times: Monday to Thursday and , Friday and Frenckell Service point (Palvelupiste Frenckell) Frenckellinaukio 2 B Monday to Friday , Saturday In June and July closed on Saturday Service numbers: Frenckell Service point...(03) Public Transport...(03) Fax...(03) Electronic customer service and feedback Photo: Petri Kivinen Culture and youth services Puutarhakatu 11...(03) Fax...(03) Monday to Friday General information about municipal cultural services. 8 The dialling code for Tampere and the Tampere Region (Pirkanmaa) is 03.

9 1. LIVING IN TAMPERE Services - travel cards, timetables and route information - information on street, traffic and park plans that are pending and available for public inspection - physical planning, maps, building specifications, services for builders - information related to the construction of streets, parks and maintenance - information related to environmental affairs and food supervision 1.4. National holidays Most offices, banks and shops are usually closed on national holidays. Some fast-food stands, kiosks and service stations may be open. Many offices close their doors earlier than usual on the day before a holiday. January 1...New Year s Day January 6...Epiphany March April...Easter May 1... May Day May... Ascension Day June...Midsummer Eve and Midsummer Day December 6... Independence Day December 24 & 25...Christmas Eve and Christmas Day December Boxing Day 1.5. Banking There are a number of banks to choose from in Tampere. You need a bank account in Finland, to which salaries and any possible benefits can be paid. Study what services the different banks offer. There are many ways to pay a bill: you can go to the bank, pay by telephone or use an ATM or the Internet. In order to open a bank account you will need your passport or other official identification document. Further information and brochures on banking services and various kinds of accounts are available at the banks. Banks are usually open Monday to Friday or Postal Services There are local post offices in different parts of the city. Stamps can be bought at the post offices, newsagents and some grocery stores. Telegrams can be sent from post offices for a fee. When you move home, you can file your change-of-address notification at a post office. Main Post Office (Tampereen pääposti), Rautatienkatu Opening hours: Monday to Friday and Saturday Post Office Customer Service Private customers (local network charge/mobile call charge) Companies (local network charge/mobile call charge) TV and radio programmes in various languages Yle News, television news in English, on Yle TV 1 each weekday morning. Euronews in English, German, French and Russian For information on English and Russian radio news, visit Telephone and Internet services Telephone Telephones are extremely important instruments of communication in Finland. It is advisable to obtain a telephone number as soon as possible. Both landlines and mobile telephone connections are available. Study the service range of the various telephone network companies and mobile phone operators. Prices can vary a lot. Long distance calls abroad can be made through several different network operators. You choose your operator by dialling the operator code first, before the country code, city code and the telephone number. Internet connections You can buy a private home connection from telephone operators or shops that sell electronics. Prices can vary a lot. Always use the dialling code when using a mobile phone or telephoning from another directory area. 9

10 1. LIVING IN TAMPERE 1.9. Internet There are several free Internet access points in Tampere. You can also read your at any of the public access points. It is not normally necessary to pre-book use of the computers. Public Internet points are listed at Net Squares (Tietotorit) Hervanta and Sampola libraries have Net Squares ( information agora ) that provide guidance on the use of computers, and the Internet. Even basic computer courses are held at Net Squares, free of charge. Hervanta Library Net Square...(03) Insinöörinkatu 38 Sampola Library Net Square Sammonkatu 2...(03) Libraries (kirjastot) All branches of the Tampere City Library have Internet computers for public use. In total, there are more than one hundred such computers available. You can also access the Internet at the Newspaper Reading Room (Lehtilukusali). All libraries have a wireless WLAN area. Some of the computers can be pre-booked. You can use the Internet free of charge at the libraries. In summer, the opening hours of libraries and the Newspaper Reading Room are shorter than in winter. Main Library Metso (Pääkirjasto Metso), Pirkankatu 2...(03) Monday to Friday , Saturday , Sunday (reference library and Pirkanmaa Collection only) Newspaper Reading Room (Lehtilukusali), Puutarhakatu 1...(03) Monday to Friday , Saturday , Sunday Roosa mobile library (Kirjastoauto Roosa) Timetables...(03) Netti-Nysse Internet bus Tampere City Library Pirkankatu 2...(03) The services of the Netti-Nysse Internet bus are for all residents of Tampere. At Netti-Nysse, you can get help with using the computer, and Internet, and there are also free computer courses for beginners. Branch libraries Hervanta Library Insinöörinkatu 38...(03) Monday to Friday , Saturday Hervanta Net Square Insinöörinkatu 38...(03) Monday to Friday , Saturday Härmälä Library Nuolialantie 47...(03) Monday, Tuesday and Thursday , Wednesday, Friday and Saturday Kaukajärvi Library Käätykatu 6...(03) Monday to Thursday , Friday , Saturday Kovistonkylä Library Lehvänkatu 9...(03) Monday, Tuesday and Thursday , Friday , Wednesday and Saturday Kämmenniemi Library Paavolantie 4...(03) Monday, Tuesday and Thursday , Wednesday and Friday , Saturday closed Lamminpää Library Ylöjärventie 55...(03) Monday, Tuesday and Thursday , Friday , Wednesday and Saturday closed Lentävänniemi Library Vähäniemenkatu 42...(03) Monday to Thursday , Friday , Saturday The dialling code for Tampere and the Tampere Region (Pirkanmaa) is 03.

11 1. LIVING IN TAMPERE Messukylä Library Hintsankatu 1...(03) Monday to Thursday , Friday , Saturday Nekala Library Lounaantie 2...(03) Monday, Tuesday and Thursday , Wednesday Friday , Saturday closed Pellervo Library Uimalankatu 5...(03) Monday to Friday , Saturday Peltolammi Library Säästäjänkatu 16...(03) Monday, Tuesday and Thursday , Wednesday, Friday and Saturday Sampola Library Sammonkatu 2...(03) Monday to Friday , Saturday Sampola Net Square Sammonkatu 2...(03) Monday to Friday , Saturday Terälahti Library Niemikyläntie 14...(03) Monday, Tuesday and Thursday Tesoma Library Kohmankaari 9...(03) Monday to Thursday , Friday , Saturday Other Internet access points Asuntotori one-stop housing centre Puutarhakatu GoTampere Oy Railway station Rautatienkatu 25...(03) Hatanpää hospital Hatanpäänkatu 24...(03) Hervanta Social welfare centre Lindforsinkatu 8...(03) Ikäpiste Puutarhakatu 6...(03) only for the customers of Ikäpiste Senior information. City Central Office Building Aleksis Kiven katu C...(03) Koukkuniemi old age home Rauhaniementie 19...(03) Cultural Centre Unipoint Old Library Building, 2nd floor Keskustori 4...(03) Linnainmaa Social Welfare and Health Centre Kirviälänkatu 2...(03) Vapriikki Museum Centre Alaverstaanraitti 5...(03) Vuoltsu Netcafé Vuolteenkatu 13...(03) Nääshalli Sports Centre Näsijärvenkatu Frenckell Service point Frenckellinaukio 2 B...(03) Pispa Service Centre Simolankatu 4...(03) Sarvis social welfare centre Hatanpäänkatu 3 B...(03) Takahuhti Service Centre Kirjavaisenkatu 15...(03) Tammela Service Centre Itsenäisyydenkatu 21 B...(03) Tampere Hall Yliopistonkatu (03) Tampere University Hospital TAYS Teiskontie 35...(03) Tesoma Health Centre Kohmankaari 9...(03) Always use the dialling code when using a mobile phone or telephoning from another directory area. 11

12 1. LIVING IN TAMPERE Moreenia, Centre for Urban Environment Satakunnankatu 13b, spillway bridge...(03) Internet access points owned and operated by private companies and organisations Ahjola Adult Education Centre Ahjolankatu 3... (03) etupa Itsenäisyydenkatu (03) Validia training centre of the Finnish Association of People with Mobility Diseases FMD Insinöörinkatu (03) FMD s Validia services in Tampere Insinöörinkatu 12...(03) Civic Centre Mansikkapaikka Lentävänniemenkatu 6... (03) Kaukajärvi Community Work Association Järvikatu 6 E... (03) Summer Café Arboretum Hatanpään puistokuja Information hut of the Pispala Library Association Tahmelankatu (03) Day Centre Musta Lammas Pellavatehtaankatu 17 H... (03) Canteen of the Silta rehabilitation association Vehnämyllynkatu Ydintupa community hut of the Tampere A Guild Nekalantie 55 B (03) Tampere region employment association Etappi Vuolteenkatu 11...(03) Internet corner at Tesoman Naapuri Ristimäenkatu Television You must pay a television licence fee in order to use a television. Keeping or storing a television set so that, with minor adjustment, it may be used at any time to receive TV programmes is regarded as television use. You must pay the television licence fee no matter which programmes or channels you watch or how frequently you watch them. Receiving programmes by means of a satellite antenna also requires a television licence. You must notify the authorities of television use before starting to use it. The notification of the use of a television will be valid at the earliest on the day it is received by the Television Fee Administration. You can provide notification of the use of a television by telephone (09) , via the Internet at or by filling in a notification form available at the post office. Finnish broadcasting went over to digital technology on August Since that date, watching TV requires a digital tuner or digital television set. Digi TV Info will answer any questions concerning digital television. The service is available in Finnish, Swedish and English. National service number (from a landline 8.21 cents/call cents/ minute, from a mobile phone 29.7 cents/min) Cable and satellite television If the building where you live is connected to a cable network, you can receive international cable television transmissions. Buildings not connected to a cable network can be equipped with satellite receivers. Consult shops that sell television aerials and domestic appliances. Subscriptions: Tampereen Tietoverkko Oy Hallituskatu (03) Tullikamarin klubi Tullikamarin aukio 2... (03) Vastavirta-klubi Pispalan valtatie The dialling code for Tampere and the Tampere Region (Pirkanmaa) is 03.

13 1. LIVING IN TAMPERE Photo: Marja-Riitta Koponen Electricity Tampere Power Utility (Tampereen Sähkölaitos) Customer Service Point, Jokikatu 5 Sähkötalo...(03) Monday to Friday You need an electricity contract to get electricity delivered to your home. You can make a contract with Tampere Power Utility via the Internet or in person at our customer service point. It is advisable to make a contract well before the moving day. Our customer service provides additional information on all matters concerning electricity Waste management and recycling Tampere Regional Solid Waste Management Ltd. (Pirkanmaan Jätehuolto Oy) Naulakatu 2... (03) Advice on waste... (03) Tampere Regional Solid Waste Management is the company responsible for waste collection in Tampere and Tampere Region (Pirkanmaa). According to the waste management regulations of the City of Tampere, residents of the city must sort their waste. Properties with five or more dwellings must provide separate collection bins for biowaste and dry waste. Other recyclable waste must be taken to drop-off collection points. Broken furniture, hazardous waste, rubble from home improvement projects, old household appliances and scrap electronics can be taken to eco-centres (jäteasema) or solid waste management sites (jätteenkäsittelykeskus). Hazardous waste from households is collected in special containers or with the Repe & Romu special lorry rounds. Fluorescent tubes, car and dry-cell batteries, waste oil, adhesives and paints are typical examples of household hazardous waste. Outdated medicines, broken thermometers, medicine syringes and needles should be taken to a chemist s shop Water supply Tampere Water (Tampereen Vesi) Viinikankatu 42, exchange...(03) Customer Service... (03) Fax...(03) Emergency service 24 h Tampere Water provides services relating to the community water supply and sewerage. Contact customer service in matters dealing with water supply and sewerage contracts, invoices and water meters. Eco-centres (jäteasema) Eco-centres receive hazardous waste from households, sorted recyclable waste, scrap electric and electronic appliances, and small amounts of landfill waste (roughly, amounts that fit in a private car). Nekala eco-centre Viinikankatu (03) Monday and Tuesday and Wednesday to Friday Teisko eco-centre Terälahdentie (03) Saturday ; May 1 October 31 also Monday and Friday Always use the dialling code when using a mobile phone or telephoning from another directory area. 13

14 1. LIVING IN TAMPERE Solid waste management sites (jätteenkäsittelykeskus) Full service solid waste management sites receive all kinds of waste. Tarastenjärvi solid waste management site Tarastenjärventie (03) Residents of western parts of Tampere can use the Koukkujärvi solid waste management site in Nokia. Branches of the Tampere Regional Solid Waste Management Ltd can be used across municipal borders. Other contact information is available on the company s website. Koukkujärvi solid waste management site Koukkujärventie (03) Monday to Friday , Saturday via the Internet too, for example at the on-line recycling centre of Tampere Regional Solid Waste Management Ltd. Epilä, Pispalan valtatie 138, no telephone Hepokatti, Mustanlahdenkatu (03) Pyynikki, Koulukatu (03) Ratina, Hatanpään valtatie 3... (03) Photo: Studio Sami Helenius Drop-off collection points (hyötyjätepiste) Local drop-off collection points for recyclable waste are usually located near grocery stores and marketplaces. Recyclable waste comprises items such as board and cardboard packaging, glass jars and metal cans. Old batteries can also be discarded at collection points. Locations for drop-off points are available at the website of the Tampere Regional Solid Waste Management Ltd. Repe & Romu rounds Special lorries (Repe & Romu) drive around the city and collect household hazardous waste, scrap metal and old household appliances. The timetables are printed on an R & R calendar delivered to homes just before Christmas, and they are also available on the Tampere Regional Solid Waste Management Ltd website and at the Moreenia Centre for Urban Environment. Containers for hazardous waste There are two containers for hazardous waste in Tampere. The containers are locked; keys are available inside the business premises where the container is located. Shell Hervanta, Tieteenkatu 2 K-Rauta Lielahti, Turvesuonkatu 10 Recycling centres Goods that you don t need anymore but are undamaged and of potential use to other people can be taken to a recycling centre (kierrätyskeskus). Such goods are bought, sold and given away 14 The dialling code for Tampere and the Tampere Region (Pirkanmaa) is 03.

15 2. SOCIAL SERVICES AND HEALTH CARE Apart from acute medical treatment, the municipal social and health care services are only meant for people living in Tampere. You are entitled to these services if you are registered in Tampere, in other words if you have submitted the necessary forms to the Tampere Register Office. The students of educational institutions located in Tampere are entitled to student health care, and university students have their own health care system. Department of Social Services and Health Care (Sosiaali- ja terveystoimi) Koulukatu 9... (03) Adult health clinics Adult health clinics (aikuisneuvola) provide local health care services. The clinics have a public health nurse who delivers health advice, monitors patients and works for the prevention of public health problems. The services include some free medical treatment, distribution of free treatment materials and inoculations. Further information...(03) Mobility aids Crutches and other aids are loaned to Tampere residents free of charge. Mobility aid unit (Tampereen kaupungin apuvälineyksikkö) Hatanpäänkatu 10 Monday, Tuesday, and Wednesday , Thursday , Friday Lending...(03) Maintenance...(03) Diabetes clinic Social Welfare and Health Building Satamakatu 17 A Office...(03) Monday and Thursday , Tuesday and Wednesday , Friday Appointments...(03) Monday, Tuesday, Thursday and Friday and The diabetes clinic offers counselling and guidance on self-care for diabetics Child support Child support security office (Elatusturvatoimisto), Koulukatu 9...(03) Monday to Friday The social and health board of the local authorities may grant municipal child support (elatustuki) if the parent liable for paying maintenance for the child (elatusapu, elatusmaksu) fails to do so or if the maintenance payable by the parent is set lower than the municipal support. Municipal child support is paid even if the paternity of a child born out of wedlock is not confirmed. The application for municipal child support is made at the Child support security office Dental care Appointments at all dental clinics Monday to Friday (03) Emergency appointments for people in need of acute care: Dental clinic at the Hatanpää Health Centre Monday to Friday (03) Evenings and weekends From mobile phones and outside the directory area: Eye and Ear Clinic Pyynikki Health Centre, Koulukatu 9 by doctor s referral only...(03) School health care See Maternity and child welfare clinics, school health clinics 2.8. Rehabilitation Medical rehabilitation office, Hatanpään puistokuja 8 Departmental secretary...(03) Tesoma Health Centre, physical therapy department...(03) ,...(03) Linnainmaa Social Welfare and Health Centre, physical therapy department...(03) Hervanta Health Centre, physical therapy department...(03) Always use the dialling code when using a mobile phone or telephoning from another directory area. 15

16 2. SOCIAL SERVICES AND HEALTH CARE Hatanpää Health Centre, physical therapy department...(03) The medical rehabilitation office offers guidance and counselling on rehabilitation. Furthermore, it allocates physiotherapy, occupational therapy, neuropsychological rehabilitation and speech therapy. Counselling and guidance Monday to Friday, See also 2.2, Mobility aids Imaging X-rays and ultrasonic examinations, Hatanpää Hospital (Hatanpään sairaala), Hatanpäänkatu 24 by doctor s referral only...(03) Child protection If children are living in unsafe conditions and the parental care is inadequate, or if young people are themselves jeopardising their well-being, the municipal child protection authorities are duty-bound to help. In Tampere, child protection services are provided by the social workers of the regional Social welfare centres. Satamakatu 17 B...(03) See also 2.28, Social work and Social welfare centres Health centres (lääkäriasema, terveysasema) In case of illness either call the Telephone Health Service (Terveyspalvelujen neuvonta) or visit the nurse at the health centre of the district you live in. No pre-booked appointment is necessary for visiting the nurse. Health centres are open Monday-Thursday 8: ; on Friday and days before public holidays The nurse at the health centre or the telephone health service will evaluate your treatment needs: whether you need to see a doctor or whether self-care instructions from the nurse are enough. The Telephone Health Service is available at all times; appointments are made daily Telephone Health Service (Terveyspalvelujen neuvonta) From mobile phones and outside the directory area: Health centres are open Monday to Thursday and Friday Atala Health Centre Pulkkakatu 1, Office...(03) Reception nurse...(03) ,...(03) Hatanpää Health Centre Hatanpäänkatu 24...(03) Office...(03) Reception nurse...(03) Hervanta Health Centre Insinöörinkatu 38...(03) Office...(03) Reception nurse...(03) ,...(03) ,...(03) ,...(03) Kaukajärvi Health Centre Keskisenkatu 9 Office...(03) Kämmenniemi Health Centre Kämmenniemenkatu 42 Office...(03) Reception nurse...(03) Lielahti Health Centre Lielahdenkatu 15 Office...(03) Reception nurse...(03) Linnainmaa Health Centre Kirviälänkatu 2...(03) Office...(03) Reception nurses...(03) ,...(03) (03) ,...(03) Pyynikki Health Centre Koulukatu 9...(03) Office 1...(03) Reception nurse...(03) ,...(03) Office 2...(03) Reception nurse...(03) ,...(03) The dialling code for Tampere and the Tampere Region (Pirkanmaa) is 03.

17 2. SOCIAL SERVICES AND HEALTH CARE Photo: Ville Saha Rahola-Pispala Health Centre Pispalan valtatie 58...(03) Office...(03) Reception nurse...(03) Tammelakeskus Health Centre Itsenäisyydenkatu 21 B...(03) Office, Tammela district...(03) Reception nurses...(03) ,...(03) ,...(03) Office, Kaleva district...(03) Reception nurses...(03) ,...(03) ,...(03) Tesoma Health Centre Kohmankaari 9...(03) Office...(03) Reception nurse... (03) ,...(03) ,...(03) ,...(03) Immigrant services Immigrant services comprise the Pirkanmaa Interpreter Centre (Pirkanmaan tulkkikeskus) and the Immigration Office (Ulkomaalaistoimisto). The Immigration Office comprises a social services and health centre for refugees and repatriate Finns. The Immigration Office receives refugees and repatriate Finns, and helps them to integrate into the local society. Social services of the Immigration Office Pohjolankatu 25 B, information desk and booking of appointments, 2nd floor...(03) Monday to Friday Appointments with the benefits processors...(03) Social workers telephone time Monday, Tuesday, Thursday and Friday Health services of the Immigration Office Pohjolankatu 25 G, information and appointments with the public health nurse and doctor, 2nd floor...(03) Monday to Friday Public health nurses without appointments Monday to Friday Pirkanmaa Interpreter Centre (Pirkanmaan tulkkikeskus) Pohjolankatu 25 B, information desk 2nd floor...(03) Interpreter agency...(03) ,...(03) The Pirkanmaa Interpreter Centre offers interpreting services in several refugee languages primarily in the Tampere Region (Pirkanmaa). Distance interpreting by telephone or by means of video interpreting equipment is also available. In addition, different kinds of documents are translated here Mental health services In order to obtain mental health services, first see your personal doctor (omalääkäri). Psychiatric clinics (psykiatrian poliklinikka) require a doctor s referral. Referrals can also be obtained from mother and child and adult health clinics (äitiysneuvola, lastenneuvola, aikuisneuvola), occupational health providers and social workers. Non-institutional Mental Health Services (Avomielenterveyspalvelut), Hallituskatu 8 B, 3rd and 4th floor...(03) Hervanta Psychiatric Clinic Lindforsinkatu 1...(03) Southern Tampere Psychiatric Clinic, Hatanpäänkatu 22...(03) Always use the dialling code when using a mobile phone or telephoning from another directory area. 17

18 2. SOCIAL SERVICES AND HEALTH CARE Kaukajärvi Psychiatric Clinic Keskisenkatu 9...(03) Linnainmaa Psychiatric Clinic Kirviälänkatu 2...(03) Team for intensified psychiatric home nursing (Tehostetun kotisairaanhoidon työryhmä) Pohjolankatu 25 B... (03) Rehabilitation team for immigrants, Immigrants Psychiatric Clinic Pohjolankatu 25 B...(03) ,...(03) Psychiatric Crisis Clinic Hatanpäänkatu 22...(03) Monday to Friday Youth Psychiatric Clinic Koulukatu 9, 5th floor...(03) Appointments booking on weekdays Maternity and child welfare clinics, school health clinics Maternity and child welfare clinics, school health clinics...(03) Maternity clinics (äitiysneuvola) take care of the family during pregnancy, childbirth and the period shortly after birth. Contact the maternity clinic of your district when you are 7 to 9 weeks pregnant. The services of the child welfare clinic (lastenneuvola) are intended for all children under school age. School health (kouluterveydenhuolto) care belongs within the sphere of primary health care services. It is statutory and free of charge. Pupils and their parents may contact a public health nurse in matters dealing with the pupil s health and wellbeing. Public health nurses are available at schools at set times, even without an appointment Information services Information on Social Services...(03) Telephone times Monday to Thursday and , Friday and Social service advisors deal with economic problems, matters of child protection, substance abuse and other life crises. They can also help in issues related to children s day care and old-age care. Their services are limited to general information; they do not make official decisions. Telephone Health Service (Terveyspalvelujen neuvonta) Every day 24 h From mobile phones and outside the directory area: The Telephone Health Service provides advice and instructions for acute illnesses and other health-related problems. Booking of doctors appointments every day When you hear the on hold signal (long low tone, short low tone, long high tone), do not hang up but wait for your turn. See also Senior information (Ikäpiste), 1.3 Information offices Student health care Tullinkulma health centre for students Hammareninkatu 7, 4th floor...(03) Service bus Bus timetables and routes from the Tampere City Transport Information Office (Tampereen kaupungin joukkoliikenteen neuvonta) Frenckellinaukio 2 B...(03) The service bus is a transport service for elderly people and people with disabilities Department of family affairs Child welfare officers (lastenvalvojat) handle the confirmation of paternity of children born out of wedlock as well as issues dealing with the custody, place of residence and visiting of children. Social Welfare and Health Building Koulukatu 9, 3rd floor...(03) Family counselling services A family counselling clinic (perheneuvola) may be contacted when the parents are worried about their child s behaviour, social coping or development, 18 The dialling code for Tampere and the Tampere Region (Pirkanmaa) is 03.

19 2. SOCIAL SERVICES AND HEALTH CARE when a family wants help in a crisis situation, when there is tension in the family relationships or when divorce is being considered. The on-call telephone service gives counselling in emergency matters and helps book appointments. Family counselling clinic Koulukatu 9...(03) Monday, Wednesday and Thursday Domestic work Municipal domestic work (perhetyö) services are meant for families with young children. Assistance with child care, cooking and other dayto-day chores is provided. Furthermore, parents can get support in parenting issues and information on other services available to families with children. Domestic help can be ordered by contacting the domestic help officer of the family s own regional unit. Booking time Monday to Friday Hervanta Lindforsinkatu 8...(03) Kaukajärvi, Viiala, Lukonmäki, Hallila Lindforsinkatu 8...(03) Hatanpää, Härmälä, Järvensivu, Koivistonkylä, Multisilta, Nekala, Peltolammi Lindforsinkatu 8...(03) Linnainmaa, Leinola, Vehmainen, Atala, Olkahinen Kirviälänkatu 2...(03) City centre east of Tammerkoski rapids, Hakametsä, Janka, Takahuhti, Teisko Kirviälänkatu 2...(03) City centre west of Tammerkoski rapids, Haapalinna, Hyhky, Lielahti, Lentävänniemi Koulukatu 9...(03) Rahola, Kalkku, Epilä, Lamminpää, Tesoma Koulukatu 9...(03) Psychologists Services provided by public health service psychologists Psychologists services can be obtained through Maternity and child welfare clinics, Health centres, the Neuropsychological examination of adults, the Youth clinic and Student health care. Public health service psychologists provide short-term counselling and information services, help sort out problems, and provide short-term therapy. Additionally, maternity and child welfare clinic psychologists carry out psychological examination of children under school age. In order to see a welfare clinic psychologist you need a referral from your maternity and child welfare clinic. In order to see a health centre psychologist you need a referral from your personal doctor. Neuropsychological services are also accessed via a doctor s referral. Head Psychologist, Koulukatu 9 4th floor... (03) Maternity and child welfare clinic psychologists Telephone numbers can be obtained from the local maternity and child welfare clinic. Health centre psychologists Koulukatu 9, 4th floor (Hatanpää Health Centre)...(03) Koulukatu 9, 4th floor (Pyynikki Health Centre)...(03) Koulukatu 9, 4th floor (Lielahti, Rahola-Pispala and Tesoma health centres)...(03) Itsenäisyydenkatu 21 B, 2nd floor (Tammelakeskus health centre) Insinöörinkatu 38 (Hervanta health centre)...(03) Youth clinic (Nuorisoneuvola) and upper secondary general schools, Koulukatu 9 5th floor... (03) Student health care, Hammareninkatu 7 B... (03) ,...(03) Psychologist for vocational schools Neuropsychological examination of adults, Koulukatu 9, 4th floor...(03) ,...(03) See also 2.13, Mental health services Always use the dialling code when using a mobile phone or telephoning from another directory area. 19

20 2. SOCIAL SERVICES AND HEALTH CARE Substance abuse Social workers provide advice and counselling regarding the care of substance abusers and information about special services and rehabilitation. Raitsu, office for substance abuse prevention Suvantokatu 6...(03) Monday , Wednesday and Thursday See also 2.28, Social work and Social welfare centres Emergency services Emergency service clinic 24 h Hatanpää Emergency Service Clinic (Hatanpään päivystysasema), Hatanpäänkatu 26 Monday to Friday , Saturday and Sunday (03) The emergency service clinic cares for people with acute illnesses and minor injuries. The clinic is open round the clock. On weekdays patients should primarily go to their local health centre during its opening hours. Ambulance Emergency dispatch centre (Pirkanmaan hälytyskeskus) Pharmacies on duty Yliopiston apteekki, Hämeenkatu 16 Keskustorin apteekki, Keskustori 1 Substance abuse and social clinic Paussi Paussi provides social emergency services in child protection and family crisis situations and counselling for substance abusers. During weekends Paussi operates a detox shelter for young people. Sorinkatu 12 D...(03) , Office hours: Monday to Friday Emergency service: Monday to Friday and , Saturday 24 h, Sunday Rheumatic clinic Hatanpää hospital, Hatanpään puistokuja 8 head nurse...(03) nurse...(03) Vaccinations The basic vaccinations, such as tetanus and polio vaccinations, are given at local health centres. Special vaccinations for those travelling abroad Special vaccinations (such as yellow fever vaccination), malaria medication, vaccination prescriptions Further information...(03) Monday and Wednesday , Tuesday, Thursday and Friday X-rays See 2.9. Imaging Hospitals (sairaalat) Hatanpää Hospital Hatanpäänkatu 24...(03) Hatanpää hospital, geriatric and psychogeriatric wards Hatanpään puistokuja 8...(03) Kauppi hospital, Parantolankatu 6...(03) Kauppi day hospital...(03) Hospital of Koukkuniemi old age home...(03) Social work and social welfare centres The purpose of social work is to provide services for the residents of Tampere in various kinds of problem situations, such as financial difficulties, custody and visitation of children, child protection issues and substance abuse. Social welfare centres (sosiaaliasemat) Each social worker is responsible for a geographical area. Clients are requested to book an appointment with the social worker assigned to their district. Customers applying for income support for the first time and customers who have not used the services of their social welfare centre in the past two years must make an appointment at Sarvis Social welfare centre (Sosiaaliasema Sarvis). Booking of appointments Monday to Friday and Sarvis social welfare centre Hatanpäänkatu 3 B 2 Appointments...(03) The dialling code for Tampere and the Tampere Region (Pirkanmaa) is 03.

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