BHUTAN TELECOM NEWS. Volume 01 Issue 03, April-June, 2011

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1 BHUTAN TELECOM NEWS འབ ག བར ད འཕ ན གནས ཚ ལ - Your Quarterly Telecommunications Guide Volume 01 Issue 03, April-June, 2011 BTL Tower in Yotongla BHUTAN S JOURNEY ON THE INFORMATION HIGHWAY T ~By Tshering Cigay Dorji he industrial revolution that started in the 18th century set the stage for how we live and work today. But this would not have been complete without the second revolution in Information Processing. It started in the second half of the 19th century with the telegraph system and Hollerith s tabulator culminating in today s Internet and the ever-increasing processing power of computers. The countries where these all-encompassing revolutions first spread and got adopted naturally went on to become world leaders. Although modern development in Bhutan started only in the 1960s, Bhutan has always adopted the right technologies at the right time under the wise leadership of our Kings. The same can be said about the Information and Communication Technologies (ICTs). Today, we are not far behind other developing countries in terms of ICT s usage and reach. >>Contd. on Page Bhutan Telecom Ltd. Registered Office: 2/28 Drophen Lam, Thimphu Bhutan, Toll Free : 1600 Telephone (PABX) , /Fax / Website: In this issue: Bhutan s Journey on the Information Highway....P.1 In the Spotlight P.2 Editorial P.2 Who is Mr. Green Dorji...P.3 Tariff Revisions P.3 Nurture BTL into a KnowledgeBased Organization.P.4 A Taxi Driver s Strange Experience.....P.4 Your Service Guide... P.5 SMS Jokes P.5 Crossword Puzzle P.6 Using Feedback to Improve Performance P.8 Promotional Offers P.9 Telecom News P.12 Telecommunication Facts...P.12 Page 1

2 General Manager, B-Mobile Mr. Pushpa Mani Pradhan joined the erstwhile Department of Telecom on 1st November, Since then, he has served the organization in various capacities. He took over the responsibility of heading the B-Mobile Division since 7th June, He shares his insights and experiences in B-Mobile with the readers of BTL Newsletter. Q1.What is your view of B-Mobile s service? Do you think it has exceeded the expectation of customers? Initially when we planned the mobile project, we thought the service would be useful only to high end users (affordability) but it proved otherwise and I believe it is one of best services which has benefited all sections of the society and made life much easier even for the common people. I wouldn t like to say that we have exceeded the expectations of the customers as there is always room for improvement and also customer requirement keeps on changing with time. Q2. What are the challenges you are currently facing at B-Mobile? The main challenges faced are meeting The main challenges faced customer individual requirements, are meeting customer s keeping pace with technological develindividual requirements, opment, extending mobile service in rural and remote areas, keeping mobile..reduce call congestion in services on for 24/7 especially in the urban areas and improve rural areas due to difficult access, redata speed for data users. duce call congestion in urban areas, improve data speed for data users. Q3.What were some of the milestones reached by B-Mobile since it s launch in 2003? 1. Voice and SMS (2003) 2. Mobile services extended to all Dzongkhags (2007) 3. GPRS/EDGE/3G launched (2008) 4. CRBT (2008) 5.IVR Tele-voting, Bulk SMS (2009) 5. Phone Book Backup (2010) 6. Cell Broadcast (2011) Hello Readers, With the end of June approaching, we are almost halfway through For many companies and organizations, it is the time for reviewing how much of the year s goals have been achieved and how much remains to be done. And for some individuals, it may be a time to check whether they are on track with the year s resolutions. It is at such a time that we bring you the third issue of our newsletter. June is a busy month as it is the time for financial year closing for the government departments and agencies. For those in the villages, it is time for transplanting rice besides other farming works. In addition, the seventh session of our First Parliament is going on, and the preparations for the local government elections scheduled for 27th June are in full swing too. For those of us in Bhutan Telecom, June has also been a month of nostalgia and sadness, as it is the last month for our Managing Director, Mr. Thinley Dorji to be with us before he bids us farewell to take over as the Managing Director of Bhutan Broadcasting Service. However, we hope that you ll find the time to go through our Newsletter. As usual, we bring you a lot of interesting articles and useful information. Last but not the least, we would like to thank the staff who have contributed articles in this issue, and encourage others also to do the same in future. As always, we also welcome any other feedbacks about the newsletter. We wish you a happy reading. >>Contd. on Page 6 Sincerely, Editorial Team. By giving people the power to share, we re making the world more transparent Mark Zuckerberg, Facebook Founder Page 2

3 Tariff Revisions for the 1st Half of 2011 L ~By Tshering Wangchuk, Manager, Wangdue Exchange ast weekend, I got the opportunity to visit the general hospital on the occasion of the birth of a very healthy boy to my old college pal. The few minutes of conversation sprang up a few surprises, which I thought I should share with you all. Amid the excitement, the parents of the newborn were seriously discussing a name for their beloved. The mother had a BTL telephone directory in her hands and was sincerely browsing through the names, going page by page (Telephone directory have other uses you know). It was then my good friend, in all his mischievous seriousness, mentioned that she should not trouble going through all the names as he had the perfect name for his baby. We attentively listen to him. He then said, Mr. Green Dorji. With great difficulty I managed to hide a giggle, in case he gets offended. I then asked him, whether he meant Gem Dorji after the famous Bhutanese actor. The answer was negative. The look on the wife s face showed of someone like who had just finished watching the horror movie, Sleepy Hollow. You have more than hundreds of name to choose from and you come up with this nonsense, she finally managed You see Green is the colour of creato say. tion & creativity, like all the plants I agreed with her. I had heard of a are green the giver of life. person named Dubai Dorji, his mother had conceived on the day his father returned from his first visit to Dubai. But Green Dorji, how would any one name their child thus. But if you know my friend anything is possible. Surely enough he had his reasons to support his logic. Looking like a very intelligent, knowledgeable person who has seen the entire world, he spoke with confidence from behind his horned rim spectacles. You see Green is the colour of creation & creativity, like all the plants are green the giver of life. Green is the colour of confidence and of the future; Green is the colour of parrot the most likeable and intelligent of all birds. Well I certainly did not know that. Before I could interrupt, he continued, Tell me my friend, how we usually m entio n m o ney as? uh..ah..green bucks, I replied not being so sure. There you see Green even represents wealth. Don t you want your son to be wealthy? His wife wanted to say something, but by then my friend was very excited. He pointed at the BTL telephone directory and said, Look even one of the best corporation in Bhutan, Bhutan Telecom has adopted the colour green as their corporate colour. By now his wife had enough, Alright, let us name him Green Dorji, but only till he goes to school. But don t green also represent envy and jealousy? To this my friend put in, this reminds me, the child does not resemble a wee bit of me. I beat a hasty retreat before the thick telephone directory landed on his face. B-MOBILE 1. Roaming charges between Bhutan & AIS (Thailand) reduced. (w.e.f. 1st June, 2011) THB 1 = Nu. 1.5 (approx.) Special Rates for our customers roaming in Thailand (TAX/VAT excluded) Outgoing calls within Thai- Rates in Thai Baht (THB) Rates in Bhutanese currency (Nu.) 10 THB per min. Nu min. Outgoing calls 35 THB Nu All Incoming 10 THB Nu Outgoing SMS 5 THB per SMS Free 30 THB per MB/ THB per KB Nu per SMS Free Nu per KB Incoming SMS GPRS 2. Revised Call Timings: Off-peak (Standard) Hours: 6am-3pm (9 hrs) Peak Hours: 3pm- 10 pm (7 hrs) Economy Hours: 10 Pm-12 midnight and 4am (4 hrs) Late-night Offer: 12 might- 4 am (4 hrs) 3. Revised Btunes download rate: Charges Existing rate New rate Content/ song download (copy/ gift/ Nu.8 per song Nu.5 per song The revised rate will be applied w.e.f. 1st July 2011 I would rather entertain &hope that people learned something than educate people and hope they were entertained. Walt Disney, Film Producer, Founder of Walt Disney Company Page 3

4 Nurture BTL into a Knowledge-based Organization (KBO) ~ By Pema Khandu, Admn. Officer W hile Bhutan Telecom Limited (BTL) gradually steps into the performing stage after several stages of forming and storming, aspiring to be a leading provider of ICT services in the Kingdom of Bhutan, the time has come for each and every employee to think about what it really needs to realize its vision. It has also become apparent that the time has come, to question ourselves on whether just being able to bank on the ability to provide ICT services will stand up to our vision statement, in words and substance. In other words, it s the right moment, when we must pause for a while and ask ourselves: How many of us, as employees really know the very existence of such a vision statement, Always, be the leading provider of ICT services facilitating the attainment of Gross National Happiness? And among those who know it exists, how many really breathe this vision into their daily lives, so faithfully? If the answer is not many, I would like to ring a gong as a wake up call to all my dear colleagues that we must now, collectively rise above the nuts and bolts upholding our moral obligation as employees of BTL, and turn that dream of being the leader in the field of ICT services into reality in every sense of the term. What counts, after all, is the quality of services (the best of the best) we can provide to all our valued customers. That will, in the end, determine our organization s destiny and our livelihood, too. Therefore, in order to truly uphold our shared vision statement, I strongly feel that the right moment has arrived for all of us to make the paradigm shift from our focus on what we do to how we do, by building the strategic knowledge-platform in the organization, right from the constructive discussions in the staff mailing list to the submission of honest training reports and so on, which will ultimately have immeasurable impact on the quality of goods and services we deliver to our customers. I m pretty sure that everyone will agree that the collective streams of experience-based knowledge, if channelized properly can be a key strategic resource for any organization like BTL, which now in my opinion gradually enters the performing stage and needs just a little act of refinement on its products and services. With this, keeping our collective goal in mind, I leave my proposal as an open thread, emphasizing once again on the need to nurture BT into a Knowledge Based Organization (KBO). While we perform, let s perform with excellence and professionalism, so that a time may come when all living beings will envy us and no creature on earth will be able to shun the temptation to become a part of the BTL family. A Taxi Driver s Strange Experience I ~By Phurba, Technical Officer, Billing & International Affairs t was in the last week of May 2011 that a taxi driver had this strange experience. He was waiting for passengers where he usually waited with all other taxi drivers, when a man approached him and asked him to take his friend to a place near Motithang High School. The man paid the fare while his friend opened the back door to get in. As the passenger closed the door with a bang, he started the engine and drove towards Motithang. Upon reaching Motithang, he asked Can you tell me the exact place where I can drop you? But there was no response. He asked again, but there was no response again. When he stopped the taxi and looked at the back seat, there was nobody. Suddenly, he felt very eerie. He wondered if he had been put under the spell of some spirits. He checked if the money he had received was real. He rubbed the 50 Ngultrum note so many times in his hand. His fear would not go away still. He felt like he was being watched. He felt all alone in the middle of the town in broad daylight. Then he immediately turned around and went to meet his friends at the taxi parking. But their words made him all the more scared. As soon as you left with the passenger, the other man who paid you also disappeared mysteriously, they said. His face became pale. His body began to shiver. The experience made him sick. It was only later that his friends told him the truth at the very moment his passenger was trying to get into the taxi, an accident had occurred on the other side of the road. The passenger had actually closed the door and gone to have a look at the accident, while he had thought that the passenger got into the taxi and sped off. The passenger had cursed him many times for leaving him behind. It was a strange experience for the taxi driver; nevertheless it is imperative lesson for all of us. No problem can be solved until it is reduced to some simple form. The changing of a vague difficulty into a specific, concrete form is a very essential element in thinking. J. P. Morgan, American Financer Page 4

5 Your Service Guide 1. PHONEBOOK BACK-UP Phonebook Back-up the recently launched service will enable you to keep your contacts safe even if you lose your phone or get your SIM damaged. This service backs up the contact list on the phone and simultaneously on the system for double safety. phonebook backup server automatically. 2. Steps for Manual Backup: You need to send your contacts through SMS to 2727 a) SMS the following text to 2727 to save your contacts: Add Contact name Contact number To avail this service: e.g. Add Sonam b) To save multiple contacts at once Type reg brand name model no. Add Contact name1 contact number1 Contact name2 Contact number2.. e.g. Add Sonam Dorji Send SMS to 2727 Tariff for Phonebook Backup: Receives a message saying your request is in queue 1. No Registration Charge 2. Monthly service charge is Nu only. >>Contd. on Page 10 AUTOMATIC BACKUP MANUAL BACKUP You are now registered with Syncml backup service You are now registered with SMSsync backup service SMS Jokes Steps to save your contacts in Phonebook Backup Service: 1. For Automatic Backup: Student in Practical Exam: Examiner: See the bird s leg & tell its name. Student: I don t know. Examiner: Then you re failed; What is your name? Student: See my leg & tell. Student rocks. a) You will receive third message which contains the OTA (Over The Air) settings. Save the message on your phone with the pin code Man: Oh God, please give me a long life. God: Get married my son. Man: How will it help, God? God: You won t think of long life again. Husband: Today is Sunday and I want to enjoy it. So, I have bought three movie tickets. Wife: Why three? Husband: For you and your parents. b) Go to your contacts/organizer/tools/ s e t tings and select synchronize c) There will be Phonebook Backup. Select that and select synchronize. Museum Admin: That is a 500 year old statue you have broken Tony: Thank God!!! I thought it was a new one. What is the difference between Complete & Finished? If you find a good wife you re Complete. Otherwise, you re Finished. d) All your contacts will be transferred to the I don t believe in failure. It is not failure if you enjoyed the process. Oprah Winfrey, American Television Host Page 5

6 In the Spotlight GM, B-Mobile >> Contd. From Page 2 Q4. How do you view competition in the mobile market? Should there be a third player? Competition is good for any market as it gives choice to consumers with competitive prices. Competition would drive the operators to be more innovative in delivering its services at affordable prices. As regards to third player my personal opinion is that our market is too small to really invest in mobile services. Q5. Can you shed some light on the rural GSM project? Ministry of Information and Communications, Royal Government of Bhutan has made it mandatory to reach mobile services to all Gewogs and villages in the country. So BICMA has provided 50% subsidy amounting to Nu 141 million for Phase-I and 70% subsidy for Phase-II amounting to Nu million for rural GSM Project. Phase I consisting of 23 BTS was completed in 2010 and Phase-II which consists of constructing 18 BTS and 5 GSM repeaters will be completed in Q6. Currently you have 3G network in Thimphu. Are there any plans to extend 3G network to other Dzongkhags? And also, are there any plans to upgrade the B-Mobile network to 3.5G or 4G in the near future? If so, when will it be? Currently we have deployed 3G network in Thimphu only so that we can evaluate its performance before it is extended to other places. Since 2G and 2.5G are slowly being phased out we will be left with little choice other than migrating to 3G network. So we will be planning to extend 3G services to other Dzongkhags in the coming years. Changes in Technology will continue in the communication sector and we shouldn t be lagging too far behind so, as and when technology becomes mature and affordable we will continue to migrate to 3.5or 4G. This will be a long term plan. Q7. Currently, your division is executing the second phase of Rural GSM Project. Will you be able to connect all the Gewogs and villages, including Lunana by the end of this year as planned? By the end of year 2011 we expect to have 100% mobile coverage in all 205 Gewogs, however it will not be possible to have 100% coverage in all the villages in the country I would say about 95%. Complete the Crossword Puzzle. Directly answers to or cut it and post it to Marketing Division, Bhutan Telecom, 2/28, Drophen Lam, Thimphu latest by 17th July, 2011 with your present address and contact number. Four correct entries drawn by lucky draw will get a POWER VOUCHER each. Crossword Across: 1: Any type of charges you pay for availing the services. 4: Service that helps you call your close relatives/friends at discounted rates. 7: B-Mobile paperless recharge is also known as 8: Service that notifies the caller when you get into the network. Down: 1: Group of less than or equal to 8 members formed for availing discounted rates. 2: Enables you to receive your bills by . 3: Alerts you about the calls you have missed. 4: Enables you to broadcast your message in a particular locality. 5: When you use the same mobile number in different network. 6: Device that enables you to make calls. Answer To Issue 2: Across 1: GPRS 3: SIM 5: VoIP 6: WEBSITE 7: NETWORK Down 2: SMS 4: INTERNET 9: WIRELESS 10: MODEM 11: DATA Change before you have to. An organization s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage. Jack Welch, Management Expert Page 6

7 BHUTAN S JOURNEY ON THE INFORMATION HIGHWAY >> Contd. from Page 1 The computers mainly came to Bhutan in early 1980s. They were then mainly used as mere tools to replace typewriters in some government offices. Probably, attempts were also made to introduce computer education in the schools not so long after that. As a class 9 student in Khaling High School in 1991, I remember learning how to program in BASIC on an Intel 286 computer. Although we had to stop learning computers in the same year because our teacher went home (India) and never came back, the basic concepts I learnt then helped me a lot in the first year of my engineering course in Australia. The Internet and television were introduced on 2 June 1999 coinciding with the Silver Jubilee Celebration of His Majesty the Fourth Druk Gyalpo s 25 years of glorious reign in the country. This truly ushered Bhutan into the Information Age. Soon, Internet cafes and IT companies mushroomed. Presently, there are 72 IT companies registered with the IT Association of Bhutan. Bhutan Telecom, then as the Department of Telecommunications (DoT), was at the forefront of this development. Druknet, the first Internet Service Provider (ISP) in the country was established as one of the sections under DoT. Druknet provided Internet services in Bhutan for the first time with assistance from the International Development Research Center (IDRC) of Canada. After DoT was corporatized as Bhutan Telecom Limited in July 2000, Druknet has made giant strides towards providing more efficient and affordable Internet Services to the people of.druknet has made giant Bhutan. It remains by far the strides towards providing more leading ISP in the efficient and affordable services country today to the people of Bhutan. with around 11,000 ADSL broadband, 200 internet leased line and 550 dial-up subscribers. Around 500 websites are hosted with Druknet. Druknet s backbone bandwidth consists of a 155 Mbps link to Hongkong and a 155 Mbps link to London through India. Tashi InfoComm Limited, Drukcom and Samden Tech are the other ISPs in the country. Many computer-literate Bhutanese took to the Internet almost like a fish to water. Initially, the most popular online applications were and chat. Many used these applications from home using 56 Kbps dial-up connection. Some got too excited about the new-found power of chatting to flirt and meet new people. Now, most subscribers have broadband connection, and the popular applications are Facebook, online discussion forums, twitter, news sites and blogs not to mention the porn sites. Many people also access the Internet from their mobile phones. As far as the government is concerned, they have taken various steps to provide the right enabling environment for ICTs to flourish in Bhutan. After the erstwhile Ministry of Communications was renamed as the Ministry of Information and Communications in 2003, it has brought out the Bhutan Information and Communications Technology Policy and Strategy (BIPS) and put in place various ICTrelated acts. Presently, the government is undertaking a number of high profile IT Projects which include the G2C Project to deliver many services online, Chiphen Rigphel to train and educate teachers and students across the Kingdom on the use of computers and the Internet, and the construction of the Thimphu Tech Park which is expected to complete soon. As a landlocked country, the ICTs are a big boon to us. The opportunities for e-commerce, instant communications across mountains and valleys, taking services to the people through projects like the G2C Project, making governance more transparent through e-governance applications are worth exploring for every Bhutanese. After all, one of the much emphasized aims of our government is to make Bhutan an ITenabled Knowledge-based Society. Get Online Wherever You are with B-Mobile Data Card!! It is cheap, portable, and easy with various packages available...one of the much emphasized aims of our government is to make Bhutan an IT-enabled Knowledgebased Society. Package Lite Easy Supreme Unlimited Rate Nu. 149 Nu. 399 Nu. 799 Nu. 999 Data Limit 300 MB 1.2 GB 2.5 GB Unlimited Over Limit Usage Charge Nu / Kb Nu / Kb Nu / Kb Never before in history has innovation offered promise of so much to so many in so short a time. ~ Bill Gates, Chairman of Microsoft Page 7

8 USING FEEDBACK TO IMPROVE PERFORMANCE G iving feedback to subordinates, particularly when their performance fall short of expectations, is one of the most critical roles of managers or bosses. For most people, it s one of the most dreaded. Such conversations can be very unpleasant- emotions can run high, tempers can flare. And so, fearing that a subordinate will become defensive and the conversation will only strain the relationship, the boss often prepares the meeting in a way that stifles honest discussion. This unintentional, unconscious, and stress driven habit makes it difficult to deliver corrective feedback effectively. The good news is that these conversations don t have to be so hard. By changing the mind-set with which we deliver feedback particularly negative feedback, we can greatly increase the probability that the process will be a successthat we ll have a productive conversations, that we won t damage relationships, and that our subordinates will make real improvements in performance. A good feedback culture will not only enhance performance but also prevent or minimize the so called organizational silence a phenomenon that causes widespread withholding of information about potential A good feedback culture will not problems or issues by employees; such a phe- prevent or minimize the so called only enhance performance but also nomenon is undoubtedly detri- organizational silence mental to the change and development of an organization. My observations suggest that most managers or bosses are more comfortable giving positive, rather than negative feedback. Similarly, most people feel more comfortable receiving positive feedback. Nearly everyone finds it difficult to take negative feedback. Most bosses and managers tend to frame difficult situations and decisions in a way that is narrow (alternatives aren t included or even considered) with only two possible outcomes- win or lose; then, during the feedback discussion, their framing remains frozen- unchanged regardless of the direction of conversation. This anecdotal evidence suggests that we are a long way from using feedback well. We re reluctant to give it and poor at receiving it, and this often has damaging effects on ~By Penjore, Manager, Power Section performance. But things don t have to be this way. Experts recommend that constructive feedback, which the recipient can take on board and learn from, involves: 1. Making our statement simple and to the point, focusing on specific examples of what the person did. 2. Seeking a response. 3. Leaving the choice of whether or not to change behavior with the recipient. 4. Speaking the adult-to-adult way that shows respect. 5. Giving negative feedback in private. Negative feedback must be communicated very carefully because it has great potential to demoralize and contribute to even poorer performance. Therefore, before we communicate negative feedback, it is advisable to do a quick check on our own mental, physical, and emotional state. The purpose of giving negative feedback should always be to develop employees. If we give negative feedback as a release for our own frustration, both the giver and the recipient will be worse off. A small investment in learning the basics listed here will pay off considerably for our company and will also make our work-life pleasant. Another important thing is that if feedback is to be of use, people need to learn not only how to give it but also how to take it. We often punish feedback givers by reacting defensively to negative or discounting positive feedback. Mentioned below are again some of the tips recommended by experts for receiving feedback: 1. Listen to the message. 2. Do not defend or argue. 3. Clarify if you are unsure. 4. Accept praise; don t write it off or discount it. 5. Focus on what is being said; don t feel that you have to agree or disagree. 6. Ensure that you understand what is being said; show that you understand. 7. Consider asking what they would like to see done differently. 8. Thank the giver- they have taken a risk for you. >>Contd. on Page 12 Once a new technology rolls over you, if you re not part of the steamroller, you re part of the road. Stewart Brand, American Writer Page 8

9 A) Promotional offers provided during the World Telecommunication Day on 17th May As the world observed the World Telecommunication Day on 17th May 2011, Bhutan Telecom Ltd. also celebrated this special day with its staff and its valuable customers. To mark this important event, various offers were provided to the customers. 1) Postpaid customers were given free on-net calls from 8 am till 4 pm. 2) Prepaid customers were given 20% additional talk time on every recharge they made. 3) E-load customers were given 20% additional talk time on every recharge they made. B) Promotional campaign in various institutes Considering the academic need for ICT facilities in the academic institutes of our country and also, in line with the vision of the Royal Government of Bhutan to foster the growth of knowledge based society in the country, a day-long promotional campaign was organized in four institutes. There are plans to conduct similar campaigns in other institutes. During the campaigns, broadband modems and data cards were sold at very discounted rates to the students and staff of Gaeddu College of Business Studies, Gedu; College of Natural Resources, Wangdue; Vocational Training Institutes, Khuruthang and Samthang. Bhutan Telecom Ltd. as a responsible corporation has undertaken various CSR activities for the benefit of its customers and the country at large. The following are some of the CSR activities carried out by BTL: 1. Provided Internet Leased Line to Gasa Lower Secondary School. 2. Provided Free Broadband Internet to a disabled student of RIHS, Thimphu. 3. Sponsored Nu.5,000 to the BOC, Thimphu for their Street Football Tournament handsets worth Nu.15,000 along with one SIM Card each were given to the NIE, Paro 5. BTL also provided the data cards and SIM cards to remote schools and monasteries to connect them to the world thereby filling up the ICT gap between the people of urban and rural/remote areas. Products offered during campaigns Broadband Modem Data Card Rural Schools Connectivity: MD handing over Laptops to the Principal of Lingzhi Community School. Promotional activities at Gaeddu College of Business Studies Launching Kuenphen Voucher in Phuentsholing Promotional Campaigns Technology is destructive only in the hands of people who do not realize that they are one and the same process as the universe. Alan Watts, British Philosopher Page 9

10 >>Contd. from Page 5 Your Service Guide No CBS messages outside the BTS Circle FOR DETAILS VISIT: OR Call our Toll Free No: 1600 >> Contd. on Page 11 Technology made large populations possible; large populations now make technology indispensable. Joseph Wood Krutch, American Writer & Critic Page 10

11 Bhutan Bhutan Telecom Telecom News News >>Contd. from Page 10 Vol.01 01Issue Issue03, 03,April June, April June, Vol. Your Service Guide...To be continued in the Next Issue Announcement BTL would like to inform our valued customers that for any information on our services, please call 1600 (toll free) instead of Page 11

12 MD of BTL to take over as the MD of BBS The Managing Director of Bhutan Telecom Ltd., Mr. Thinley Dorji, will leave Bhutan Telecom to take over as the Managing Director of Bhutan Broadcasting Service at the end of June, Having graduated with a Bachelors of Engineering (ECE) from the University of Wisconsin, USA in 1981, he was among the first Engineers from Bhutan. He joined the erstwhile Department of Telecommunications in 1979 and served the organization in various capacities. He was the Project Manager for the Satellite Earth Station Project and the National Project Coordinator for the UNDP/ITU Telecommunications Development Project in the Department of Telecommunications from 1988 to He became the Project Manager for the construction of National Telecom Network in the Department of Telecommunications in 1991 till He became the Director of Bhutan Telecom Authority in He then returned to serve Bhutan Telecom Ltd. as the Managing Director in Due to his long association with the telecommunications sector in Bhutan, he has very detailed and intimate knowledge of Bhutan Telecom and its operations. Very fit and active physically, he has walked to almost every corner of Bhutan, including places like Shingkhar Lauri, Merak, Sakteng, Lingshi and Laya to personally oversee network installation works to connect these places to the telecommunications network. It is indeed during his tenure that 204 of the 205 Gewogs have been connected to the Mobile GSM Network. In 1876, Alexander Graham bell USING FEEDBACK TO IMPROVE PERFORMANCE >>Contd. from Page 8 While most managers or bosses can easily see what they re doing wrong when shown how they ve developed and presented their feedback, restrictive framing remains a surprisingly persistent problem even for seasoned bosses or managers who excel at other aspects of leadership. But readers will now agree with me that giving feedback doesn t have to be stressful for us, demoralizing for our subordinates, or damaging our professional relationships. Offering more effective critiques requires that we learn to recognize the biases that we commit during the feedback process. It requires that we take time to consider the alternative explanations for the behaviors that we witness rather than leaping to hasty conclusions and that we take into account the circumstances an employee is working under rather than attributing weak performance to the person s disposition. In a nutshell, it requires a broad and flexible approach, one that will convince the subordinates that the process is fair and that we are ready for an honest conversation. Finally, I d like to mention here that due to space limitations in this newsletter, I have not included the list of articles and journals that I have referred while writing this particular article, after discussing with the Editorial Team. BTL Newsletter Team Chief Coordinator: Deo Kumar Biswa, GM, Marketing Division. Chief Editor: Tshering Cigay Dorji, Ph.D, Manager, BIA. Editors: Tshering Pem, Sonam Yangzom, - Marketing Managers. Asst. Editors: Sonam Choden, Sonam Phuntsho, Sonam Lhadon Marketing Officers. Layout & Design: Chandra B. Monger, Marketing Officer 2010 Bhutan Telecom Ltd. Registered Office: 2/28 Drophen Lam, Thimphu Bhutan, Toll Free : 1600 Telephone (PABX) , /Fax / Website: invented telephone. The original name of telephone was Harmonic telegraph The first Geo- Stationery Satellite was launched for supporting global communications Dr. Martin Cooper is considered the inventor of the first portable handset and the first person to make a call on a portable cell phone in April The British Telecom communication Tower in London s west end was the first purpose built tower to transmit high frequency radio waves. It is possible to carry more than 28 million separate and simultaneous phone conversations on just one optical fiber. The core center of an optical fiber, the part that actually carries the communication signals, is half a thick as a human hair. InMobi, independent mobile ad network, revealed that the Indian mobile ad market grew by 1.5 billion ad impressions (27%) between October 2010 and January The finding is part of InMobi s January 2011 Mobile Insights Report India Market, the largest monthly report of its kind. With broadband wireless access and 3G network roll outs, the mobile value added services market is expected to generate over Rs 55,000 crore in the next four years, according to PwC report by consultancy firm PwC. As per the PwC report, Value Added Service: The Next Wave it is now time for India to evolve from the well established mobile messaging and commoditized voice play to focus on customer segmentation based data play. Page 12

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ONE DOLLAR AND EIGHTY-SEVEN CENTS. T h e G i f t o f t h e M a g i p T h e G i f t o f t h e M a g i ONE DOLLAR AND EIGHTY-SEVEN CENTS. That was all. She had put it aside, one cent and then another and then another, in her careful buying

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