ASSISTIVE DEVICE LEMON LAWS

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1 D I S A B I L I T Y R I G H T S O R E G O N ASSISTIVE DEVICE LEMON LAWS 610 SW Broadway, Suite 200 Portland, Oregon Phone: or Fax: Web:

2 2013 Disability Rights Oregon 610 SW Broadway, Suite 200, Portland OR Voice: or Fax: Website: Written by Jan Friedman, attorney Shannon Conley, extern Disability Rights Oregon is tax-exempt under Section 501(c)(3) of the Internal Revenue Code. Contributions are tax-deductible and will be used to promote the rights of Oregonians with disabilities. Portions of this Handbook may be reproduced without permission, provided that Disability Rights Oregon is appropriately credited. NOTICE: This Handbook is not intended as a substitute for legal advice. Federal and state law can change at any time. You may wish to contact Disability Rights Oregon or consult with an attorney in your community if you require further information.

3 A p r i l G r e e t i n g s! T h i s s h o r t p a m p h l e t i s m e a n t t o a s s i s t y o u i n u n d e r s t a n d i n g a n d u t i l i z i n g t h e O r e g o n A s s i s t i v e D e v i c e L e m o n L a w s. W h i l e w e m a y n o t h a v e a n s w e r e d e v e r y q u e s t i o n t h a t m a y a r i s e u n d e r t h e s e l a w s, w e h o p e t h a t y o u f i n d t h i s r e s o u r c e h e l p f u l. I f y o u f e e l t h a t t h e A s s i s t i v e D e v i c e L e m o n L a w s a p p l y t o y o u r s i t u a t i o n, y o u m a y c o n t a c t D i s a b i l i t y R i g h t s O r e g o n a n d a s k t o s p e a k w i t h a n I n t a k e S p e c i a l i s t f o r a s s i s t a n c e. S i n c e r e l y, J a n F r i e d m a n, A t t o r n e y D i s a b i l i t y R i g h t s O r e g o n S W B r o a d w a y, S u i t e P o r t l a n d, O r e g o n V o i c e : o r F a x : E m a i l : w e l c o m d r o r e g o n. o r g W e b s i t e : w w w. d r o r e g o n. o r g

4 TABLE OF CONTENTS W h a t a r e t h e R e l e v a n t L a w s?... 1 O r e g o n R e v i s e d S t a t u t e s ( O R S ) A t o A W h a t i s t h e A s s i s t i v e D e v i c e L e m o n L a w?... 1 W h a t A s s i s t i v e D e v i c e s A r e C o v e r e d B y t h e A s s i s t i v e D e v i c e L e m o n L a w?... 1 W h a t i s a N o n c o n f o r m i t y?... 1 D o e s t h e M a n u f a c t u r e r H a v e T o G i v e a n E x p r e s s W a r r a n t y?... 2 W h a t A r e t h e M a n u f a c t u r e r s a n d D e a l e r s D u t i e s t o R e p a i r, R e p l a c e, a n d R e f u n d?... 2 W i l l a R e p l a c e m e n t D e v i c e B e M a d e A v a i l a b l e W h i l e A n A s s i s t i v e D e v i c e I s B e i n g R e p a i r e d?... 3 W h a t i f t h e M a n u f a c t u r e r R e f u s e s T o R e p a i r, R e p l a c e, o r R e f u n d?... 4 W h a t A r e Y o u r R e s p o n s i b i l i t i e s?... 4 A r e T h e r e A n y O t h e r L a w s W h i c h M a y H e l p C o n s u m e r s o f A s s i s t i v e D e v i c e s?... 5 W h o C a n Y o u C o n t a c t i f Y o u F e e l t h e A s s i s t i v e D e v i c e L e m o n L a w A p p l i e s t o M y A s s i s t i v e D e v i c e?... 5

5 What are the Relevant Laws? O r e g o n R e v i s e d S t a t u t e s ( O R S ) A t o A W e b s i t e : h t t p : / / w w w. l e g. s t a t e. o r. u s / o r s / a. h t m l A m a n u f a c t u r e r w h o s e l l s o r l e a s e s a n a s s i s t i v e d e v i c e t o a c o n s u m e r, e i t h e r d i r e c t l y o r t h r o u g h a d e a l e r, s h a l l f u r n i s h, a t a m i n i m u m, a n e x p r e s s w a r r a n t y t h a t t h e d e v i c e s h a l l b e f r e e f r o m a n y n o n c o n f o r m i t y E v e n i f t h e m a n u f a c t u r e r d o e s n o t f u r n i s h t h e e x p r e s s w a r r a n t y d e s c r i b e d t h e m a n u f a c t u r e r s h a l l b e c o n s i d e r e d t o h a v e p r o v i d e d a n e x p r e s s w a r r a n t y. T h e d u r a t i o n o f t h e w a r r a n t y m u s t b e a t l e a s t o n e y e a r f r o m t h e d a t e o f t h e d e l i v e r y o f t h e a s s i s t i v e d e v i c e. O R S What is the Assistive Device Lemon Law? T h e A s s i s t i v e D e v i c e L e m o n L a w p r o t e c t s c o n s u m e r s w h o b u y o r l e a s e d e f e c t i v e w h e e l c h a i r s, s c o o t e r s, o r a i d s t h a t i n c r e a s e t h e m o b i l i t y o r p o s i t i o n i n g o f a p e r s o n u s i n g a w h e e l c h a i r a s w e l l a s c o n s u m e r s w h o b u y o r l e a s e h e a r i n g a i d s. T h e l a w r e q u i r e s m a n u f a c t u r e r s t o p r o v i d e a w a r r a n t y t o r e p a i r w h e e l c h a i r s, s c o o t e r s, o r h e a r i n g a i d s t h a t h a v e a n o n c o n f o r m i t y. I n a p p l i c a b l e s i t u a t i o n s, t h e m a n u f a c t u r e r m u s t e i t h e r r e p l a c e t h e d e f e c t i v e d e v i c e o r r e f u n d a c o n s u m e r s m o n e y i f t h e n o n c o n f o r m i t y c a n n o t b e r e p a i r e d. What Assistive Devices are Covered by the Assistive Device Lemon Law? T h e O r e g o n A s s i s t i v e D e v i c e L e m o n L a w c o v e r s o n l y : W h e e l c h a i r s ; S c o o t e r s ; A i d s t h a t i n c r e a s e t h e m o b i l i t y o r p o s i t i o n i n g o f a p e r s o n u s i n g a w h e e l c h a i r, s u c h a s a s w i t c h o r c o n t r o l t o o p e r a t e t h e c h a i r ; a n d H e a r i n g a i d s. 1

6 What is a Nonconformity? A n o n c o n f o r m i t y i s a c o n d i t i o n o r d e f e c t t h a t s u b s t a n t i a l l y i m p a i r s t h e u s e, m a r k e t v a l u e, o r s a f e t y o f a n a s s i s t i v e d e v i c e. F o l l o w i n g i s a l i s t o f e x a m p l e s. T h e m o t o r o n t h e w h e e l c h a i r b r e a k s d o w n T h e t i r e s r e p e a t e d l y l o s e a i r T h e h e a r i n g a i d e m i t s a c o n s t a n t h u m N o n c o n f o r m i t i e s d o n o t i n c l u d e p r o b l e m s t h a t a r e t h e r e s u l t o f c o n s u m e r n e g l e c t, a b u s e, o r u n a u t h o r i z e d m o d i f i c a t i o n s o f t h e d e v i c e. F o r h e a r i n g a i d s, p r o b l e m s t h a t c a n b e r e s o l v e d t h r o u g h f i t t i n g a d j u s t m e n t s, c l e a n i n g o r p r o p e r c a r e a r e n o t n o n c o n f o r m i t i e s. Does the Manufacturer Have to Give an Express Warranty? Y e s, M a n u f a c t u r e r s w i l l b e a s s u m e d t o h a v e p r o v i d e d a n e x p r e s s w a r r a n t y. T h e w a r r a n t y m u s t : B e f o r a t l e a s t o n e y e a r ; S t a t e t h a t t h e a s s i s t i v e d e v i c e i s f r e e f r o m a n y n o n c o n f o r m i t y ; C l e a r l y i d e n t i f y t h e c o m p a n y o r p e r s o n m a k i n g t h e w a r r a n t y C l e a r l y s t a t e t h e r i g h t s g i v e n t o t h e c o n s u m e r ; a n d C l e a r l y s t a t e h o w t h e c o n s u m e r c a n e x e r c i s e t h o s e r i g h t s. T h e A s s i s t i v e D e v i c e L e m o n L a w a p p l i e s t o a l e a s e o r p u r c h a s e e v e n i f t h e m a n u f a c t u r e r d o e s n o t p r o v i d e a w a r r a n t y. U n d e r t h e A s s i s t i v e D e v i c e L e m o n L a w, t h e m a n u f a c t u r e r i s c o n s i d e r e d t o h a v e g i v e n t h e c o n s u m e r a n e x p r e s s w a r r a n t y, w h e t h e r o r n o t i t a p p e a r s o n t h e s a l e o r l e a s i n g d o c u m e n t. 2

7 What are the Manufacturer s and Dealer s Duties to Repair, Replace, or Refund? D u r i n g t h e w a r r a n t y p e r i o d, t h e m a n u f a c t u r e r a n d a n y a u t h o r i z e d d e a l e r s ( i n c l u d i n g t h e o n e w h o s o l d t h e d e v i c e ) h a v e c e r t a i n o b l i g a t i o n s u n d e r t h e A s s i s t i v e D e v i c e L e m o n L a w. T h e m a n u f a c t u r e r a n d d e a l e r s m u s t : R e p a i r a n y n o n c o n f o r m i t y a t n o c o s t t o t h e c o n s u m e r ; a n d O f f e r t h e c o n s u m e r a r e f u n d o f t h e i r m o n e y ( l e s s a r e a s o n a b l e a l l o w a n c e f o r u s e ) o r a r e p l a c e m e n t d e v i c e i f : o T h e p r o b l e m c o n t i n u e s a f t e r t w o r e p a i r a t t e m p t s ; o r o T h e d e v i c e i s o u t o f s e r v i c e f o r a t o t a l o f 3 0 d a y s o r l o n g e r ( i t d o e s n o t n e e d t o b e c o n s e c u t i v e d a y s ). F o r t h e s e d u t i e s t o a p p l y, t h e c o n s u m e r m u s t b o t h ( 1 ) c o m m u n i c a t e t o t h e m a n u f a c t u r e r t h a t t h e r e i s a n o n - c o n f o r m i t y a n d ( 2 ) m a k e t h e a s s i s t i v e d e v i c e a v a i l a b l e f o r r e p a i r. T h i s m u s t o c c u r w i t h i n o n e y e a r o f t h e a s s i s t i v e d e v i c e b e i n g d e l i v e r e d t o t h e c o n s u m e r. M a k i n g t h e a s s i s t i v e d e v i c e a v a i l a b l e f o r r e p a i r m a y e n t a i l d e l i v e r y o f t h e d e v i c e t o e i t h e r t h e m a n u f a c t u r e r o r d e a l e r. T h i s w i l l o n l y b e t h e c a s e i f d o i n g s o w o u l d b e r e a d i l y a c c e s s i b l e t o t h e c o n s u m e r. Will a Replacem ent Device Be Made Available While An Assistive Device is Being Repaired? Y e s, a l o a n e r a s s i s t i v e d e v i c e w i l l b e p r o v i d e d i f : A. T h e a b s e n c e o f a l o a n e r w o u l d b e a t h r e a t t o t h e s a f e t y o f t h e u s e r ; o r B. T h e a s s i s t i v e d e v i c e i s o u t o f s e r v i c e f o r m o r e t h a n s e v e n c a l e n d a r d a y s. 3

8 What if the Manufacturer Refuses to Repair, Replace, or Refund? T h e A s s i s t i v e D e v i c e L e m o n L a w p r o v i d e s t w o p o s s i b l e w a y s t o r e s o l v e p r o b l e m s w i t h a m a n u f a c t u r e r. T h e c o n s u m e r m a y ( 1 ) p a r t i c i p a t e i n d i s p u t e r e s o l u t i o n p r o c e d u r e o r ( 2 ) b r i n g a c o u r t a c t i o n. D i s p u t e r e s o l u t i o n i n c l u d e s b o t h a r b i t r a t i o n a n d m e d i a t i o n. T h e a d v a n t a g e o f t h i s o p t i o n i s t h a t i t i s : l e s s e x p e n s i v e ; t h e i s s u e i s o f t e n r e s o l v e d m o r e q u i c k l y ; a n d t h e p r o c e s s i s l e s s f o r m a l t h a n a c o u r t a c t i o n. I f t h e c o n s u m e r d e c i d e s t o c h o o s e d i s p u t e r e s o l u t i o n, t h e m a n u f a c t u r e r m u s t p a r t i c i p a t e. Y o u m a y o b t a i n a l i s t o f i n d i v i d u a l s w h o a r e q u a l i f i e d t o c o n d u c t d i s p u t e r e s o l u t i o n p r o c e d u r e s a t e i t h e r htt p : / / w w w. d o j. s t a t e. o r. u s / a d r / p a g e s / a d r 2 6. a s p x o r t h e D e p a r t m e n t o f J u s t i c e A l t e r n a t e D i s p u t e R e s o l u t i o n C o o r d i n a t o r s o f f i c e i n S a l e m a t ( ) C o n s u m e r s m a y i n s t e a d c h o o s e t o b r i n g a c o u r t a c t i o n ( l a w s u i t ) a g a i n s t t h e m a n u f a c t u r e r f o r d a m a g e s c a u s e d b y t h e m a n u f a c t u r e r s f a i l u r e t o c o m p l y w i t h t h e l a w. C o n s u m e r s s h o u l d c o n s u l t a p r i v a t e a t t o r n e y f o r a s s i s t a n c e. Y o u s h o u l d d o t h i s a t t h e e a r l i e s t c o n v e n i e n c e, a s t h e r e a r e s t r i c t t i m e l i n e s i n v o l v e d w i t h f i l i n g a n a c t i o n u n d e r t h e A s s i s t i v e D e v i c e L e m o n L a w s. T h e O r e g o n S t a t e B a r s L a w y e r R e f e r r a l S e r v i c e p h o n e n u m b e r i s 1 ( ) What Are Your Responsibilities? I t i s i m p o r t a n t t h a t y o u p r o t e c t y o u r r i g h t s. C o n s u m e r s s h o u l d : V e r i f y t h e w a r r a n t y i s i n w r i t i n g w h e n p u r c h a s i n g o r l e a s i n g a s s i s t i v e d e v i c e s ; R e c o r d t h e d a t e y o u r e c e i v e d y o u r a s s i s t i v e d e v i c e ; 4

9 K e e p a w r i t t e n r e c o r d o f a n y p r o b l e m s w i t h t h e d e v i c e ; K e e p a w r i t t e n r e c o r d o f a l l o f y o u r c o m m u n i c a t i o n s w i t h t h e m a n u f a c t u r e r a n d d e a l e r, i n c l u d i n g d a t e s a s w e l l a s n a m e s o f p e o p l e w i t h w h o m y o u s p o k e ; K e e p a w r i t t e n r e c o r d o f a n y r e p a i r s m a d e o n t h e d e v i c e, i n c l u d i n g s a v i n g a n y s e r v i c e r e c e i p t s ; a n d U s e t h e A T d e v i c e i n t h e m a n n e r a u t h o r i z e d. A r e There Any Other Laws Which May Help Consumers of Assistive Devices? Y e s. D e f e c t i v e D e v i c e s : I n a d d i t i o n t o t h e A s s i s t i v e D e v i c e L e m o n L a w, o t h e r c o n s u m e r l a w s e x i s t t h a t m a y h e l p y o u g e t a r e p a i r, r e p l a c e m e n t o r a r e f u n d f o r a d e f e c t i v e d e v i c e. P r o m i s e s a n d R e p r e s e n t a t i o n s : P e o p l e w h o s e l l o r l e a s e A T d e v i c e s c a n b e h e l d t o t h e i r p r o m i s e s a n d r e p r e s e n t a t i o n s. F o r e x a m p l e, i f y o u t e l l a s e l l e r y o u n e e d a s c o o t e r t o u s e o n y o u r f a r m a n d t h e s e l l e r p r o m i s e s t h e s c o o t e r h e s o l d t o y o u w i l l w o r k o n u n e v e n m u d d y g r o u n d, b u t t h i s e n d s u p n o t b e i n g t r u e, w a r r a n t y l a w m a y h e l p y o u g e t a r e f u n d o r r e p l a c e m e n t. Y o u s h o u l d s e e k t h e a d v i c e o f a p r i v a t e a t t o r n e y i f y o u w i s h t o p u r s u e e i t h e r o f t h e s e o p t i o n s. T h e O r e g o n S t a t e B a r s L a w y e r R e f e r r a l S e r v i c e p h o n e n u m b e r i s 1 ( ) Who Can You Contact If You Feel the Assis t i v e D evice Lemon Law Applies To Your AT Device? Y o u m a y c o n t a c t : D i s a b i l i t y R i g h t s O r e g o n S W B r o a d w a y, S t e P o r t l a n d, O R ( ) ; ( ) ( v o i c e ) ( ) ( f a x ) 5

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