Business Intelligence & Information Management

Size: px
Start display at page:

Download "Business Intelligence & Information Management"

Transcription

1 15 18 November 2010 Sydney, Australia Trip Report Business Intelligence & Information Management This year s Gartner Symposium/ITxpo was focused on the theme, Transitions, New Realities, Rules and Opportunities. This report offers an overview of what was on attendees minds and what they learned from Gartner analysts and one another. Key Takeaways The theme of this year s Gartner Symposium/ITxpo, held November in Sydney, Australia was Transitions: New Realities, Rules and Opportunities. The sessions, workshops and roundtables for the business intelligence and information management (BIIM) track certainly reflected an intense focus on the theme of surviving and prospering in a new paradigm. The discussions, by both Gartner analysts and attendees, were framed by three overarching information challenges: The growing volume and diversity of the information that enterprises must manage and use The need to exploit not only information, but also information patterns The difficulty of overcoming information apathy and anarchy, in order to turn information into a strategic asset Overcoming these challenges begins with the use of information to improve decision-making and deliver better business outcomes. This need for business alignment means that BIIM technologies must move beyond descriptive answers, to deliver predictive and prescriptive decision support and that BIIM programs must significantly improve their skills and competencies. Conference Highlights The BIIM track included many valuable presentations and interactive sessions, and attendees found the following four sessions especially useful and applicable to their roles and responsibilities. The Grand Challenges of Information: Innovating to Make Your Infrastructure and Users Smarter Truly unprecedented growth in the volume, complexity and pace of the data landscape is pressuring CIOs and their organizations to identify breakthrough approaches to dramatically increase their information competencies and impact. This well-attended session outlined the three overarching challenges facing leaders of information infrastructure and management initiatives today. Volume and diversity of information: Stored information 70%-85% of it unstructured is doubling every year, and coming from an increasing range of devices and channels. This massive amount of highly diverse information must be managed and exploited as a strategic asset that decision-makers can use to create business value. The challenge of exploiting information patterns: Important business decision patterns exist within and across multiple data sources, including transactional data, time-series data, website usage patterns and communication networks. Data mining, predictive analytics technologies and information-seeking disciplines can provide important insights for business decision-makers. Information apathy and anarchy: Data is too often seen as a necessary evil, and as a technology issue rather than a strategic business asset. Organizational cultural change is needed for information to be treated as a business issue, with information governance driven and supported by the business. Recommendations: Assess the maturity levels of areas such as data management, integration and business intelligence. Develop a solution architecture approach to identify the innovations and technologies needed to address key challenges. 1

2 Information Governance: What Every CIO Should Know Governance is among the most overhyped and misused terms in business today. Understanding the role of information governance in the business, and working with business leaders to ensure the proper standards, processes, staffing and metrics, is a critical challenge for BIIM professionals and other enterprise stakeholders. Establishing effective information governance is one of the means of creating a positive attitude toward information. Business and IT leaders must assume joint responsibility to provide timely and accurate information for business decisions. Business and IT people work must together to structure, describe and manage the increasing torrent of information. Recommendations: Identify the skills necessary to staff the information management functions your enterprise needs. Create information management and governance certification programs for business personnel. Make the necessary organization and role changes to support your knowledge workers and create an enterprise culture that views information as a key business asset. Keynotes Welcome address, opening remarks and Gartner analyst opening keynote On the first day of Symposium, an ensemble of leading Gartner analysts took the audience through the impact of the industry dynamics that shaped this year s theme: Transitions: New Realities, Rules and Opportunities. We learned about the three new realities of our age: 1) the power of unprecedented choice; 2) a wild, open world as evidenced by the growing influence of social media and context-aware computing; and 3) a shift in mind-set from seeking outputs to ensuring outcomes. We were then taken through the three new rules of this new era: 1) smart control, which will replace the complete control that IT has historically had of its environments; 2) intelligent business, which will replace traditional business intelligence; and 3) IT dynamism, the migration of IT projects from being built to last toward IT projects that are built to change. Finally, we heard about two new opportunities: 1) the fusion of multiple existing and emerging technologies to create new business value; and 2) the wide-open opportunity to lead the initiatives underpinning the new opportunities will it be IT? Business line executives? Functional executives? There s no clear answer. Gartner Research Senior Vice President Peter Sondergaard also took the audience through the four broad trends that Gartner believes will alter IT and drive economic change: cloud computing, social computing, context-aware computing and Pattern-Based Strategy. Mastermind interview: Shane Robison, Executive Vice President and Chief Strategy and Technology Officer, HP HP sharpens focus on cloud, mobility Gartner analysts Tom Austin and Matt Boon conducted a Mastermind interview with Shane Robison, HP s Executive Vice President and Chief Strategy and Technology Officer to better understand his views on emerging technologies and trends shaping the future of enterprise computing. The far reaching interview touched on HP s leadership turmoil, along with cloud computing, printing, servers, networking, applications and mobile devices. Addressing the elephant in the room head on, Mr Robison clarified that Léo Apotheker s appointment as CEO following Mark Hurd s resignation had nothing to do with the company s business operations. Moving on from what he described as this difficult time, HP is now focused on maintaining momentum and improving its operational excellence. HP has reinvented itself over the past seven years. It has a wide portfolio of products allowing it to participate in every layer of the computing stack from data centre infrastructure out to handheld devices. The ongoing challenge is in finding greater synergies between the many different parts of the business. Today, Mr Robison is focused on driving innovation in cloud computing and mobility. The company is responding to market demands for it to operate as a service-based business. CIOs want partners who can 2

3 help them manage service levels for a business rather than simply install and maintain infrastructure. HP has a unique focus in that it develops both traditional IT systems and services for the cloud. HP sees significant growth in both the private cloud and public cloud markets, but doesn t see great distinctions between the two. There is more change unfolding today than at any time in history. Looking ahead, HP plans to navigate these wild times in the technology industry by: Keeping a close eye on the changing competitive landscape. Tomorrow s competitors are unlikely to be traditional IT companies, a situation described as a complicated chess game. Mr Robison works with a team at HP which provides competitive analysis. Looking carefully at how it invests R&D dollars to achieve the best competitive outcome, and resolve the biggest pain points for customers. Investigating more how it can use ARM s microprocessor architecture. It is a successful technology for mobile devices in particular that holds notable potential for HP and its customers. Investing heavily in software. This will include more acquisitions, but SAP is an unlikely target, Mr Robison said in response to questions. More focus will be directed towards data analytics, management software platforms, and social media-oriented activities. HP Labs are analysing Twitter streams to monitor consumer buying patterns, or intent to purchase, for example. Evolving its investment in the technology acquired from Palm. Mr Robison described Palm s architecture as new, clean, high level. It assumes you are always connected. And not being connected is the exception. This is the flip of traditional architectures. For this reason he believes it will compete well against ios, Android, Windows Mobile and Blackberry. However, he concedes it will not be an easy battle. Mastermind Interview: Lonely Planet Matt Goldberg, CEO and Chris Boden, global director emerging platforms, Lonely Planet In this revealing Mastermind Interview by Gartner analysts Dave Aron and Brian Prentice, two executives from the iconic travel guidebook publisher shared how it feels to be at the cutting edge of digitization of business, an issue more and more businesses will be facing in coming years. Digital innovation doesn t mean just moving your traditional business model to the Internet. Lonely Planet s Chris Boden, global director emerging platforms, cited that as being like watching the radio on black and white TV. CEO Matt Goldberg credits the culture at Lonely Planet as being one that incubates digital innovation by allowing strategic IT resources to experiment restlessly. Other key takeaways from this full house session at Gartner Symposium Sydney included: Ensure your content management system has enough flexibility to enable delivery into multiple formats without requiring major recoding. Consumer preferences change frequently, competitor applications can appear rapidly and the capabilities of the platforms themselves are continuously evolving. If the IT function delivers a flexible content management system, individual departments can budget and manage specific projects that align with their business goals, easing budget and development pressure within IT. Mobile application projects require a clearly defined goal and need to be rolled out quickly. Rapid deployment and assessment is preferable to excessive planning, as a full-scale market assessment is likely to be out-of-date before it is completed. All projects should have clearly defined goals that include both assisting customers and aligning with core business goals. An act of goodwill can reap financial rewards. During the travel disruptions earlier this year with the Iceland Volcano, Lonely Planet gave away content to support stranded travellers. Initially seen as a loss of revenue justified essentially on the brand value it generated, it turned out that this resulted in a noticeable spike in revenue for other related content as people started browsing around to see what else is available. Take advantage of application features built into mobile platforms such as location tracking and user preferences. Merely shrinking content to fit into a smaller screen size does not provide a differentiated experience, and does not qualify as innovative. 3

4 Social media activity needs to be integrated into the overall business, not operated within a silo. Lonely Planet warns against developing distinct social media strategies, preferring to think holistically about how a given social service might benefit both the business and customer. Expect to fail sometimes. Lonely Planet has experimented with many different platforms, some have panned out and some haven t, Chris Boden says. Part of innovation is you have to be prepared to experiment and link to platforms that will fail. Closing Locknote: Todd Sampson, CEO, Leo Burnett Sydney Creativity: the last remaining advantage Todd Sampson is CEO of one of Australia s leading advertising firms, Leo Burnett Sydney, co-creator of Earth Hour and a popular panellist on TV hit The Gruen Transfer. Mr. Sampson closed the 2010 Gartner Symposium/ITxpo in Sydney by advocating creativity as the key to solving any problem big, small, social, political, economic, technical or environmental. The well-attended session carried a series of challenging thoughts for CIOs and other senior executives: Creativity differentiates you in a crowded marketplace. CIOs should not let existing IT resources and budgets act as a default roadblock to deploying new and creative ideas. Creativity is a well-developed but underrated skill in IT departments. Creative problem solving tactics are routinely used to solve specific deployment issues and balance resource utilisation, but the same approaches should be translated into thinking more broadly about how the overall business functions and where it can be enhanced. Managers need to devote specific time to learning and leading the creative process. Practical techniques offered for fostering creativity included scheduling regular idea generation sessions, sometimes inviting people outside your immediate project scope; reversing examining the outcomes from adopting the contrary approach to accepted wisdom; and rent a head brainstorming how a business leader you respect might solve a specific problem. Inherent conservatism and fear of unpredictable outcomes often result in new ideas being blocked. Mr. Sampson suggested this is particularly true in larger organisations. A key management skill is learning to balance two conflicting drivers: whereby creativity is essential for expansion, while conservatism is important for stability. Creativity has the power to change the world, but fear has the power to stop that from happening and the most successful leaders and organisations of the future will be the ones that can successfully balance both. GARTNER Business Intelligence & Information Management COMMUNITY analysts Ian Bertram Managing VP Kenneth Chin Research VP Ted Friedman VP Distinguished Analyst Eric Thoo Principal Research Analyst 4

5 What People Asked About What do I need to do to get BI started? This was the most common question throughout all the sessions. To get BI started, identify the goal the business outcomes you want to achieve and the people who will benefit from improved access to information and analysis. Define what information will be needed to deliver the outcomes and the people, processes and technology blueprint that lays out where will the data come from and how that analysis will get to the users and decision makers. Use the Gartner BI, Analytics and Performance Management Framework to define the blueprint. Then put together a business case, determine how you want to engage the business and put a communication plan together. How can conservative organizations encourage the use of social networking software? A considerable number of attendees at Symposium/ITxpo reported that their colleagues were reluctant to use social software. In most cases, this was not a reflection of official policy, but rather a general feeling frequently incorrect that the enterprise would disapprove of it. Interestingly, the enterprises seem to recognize that social software offers real benefits and business value, and hope to find a way to encourage its use as a way of channeling energy and innovation. Things to Watch For The penetration of BI into other areas of the enterprise: BI is becoming more accessible, evolving from a product to a feature or from an application to a component. The result is that the benefits of BI are being realized by more business decision-makers. Interestingly, this same transition is occurring in the area of social software. In both areas, it is an extremely positive development that BIIM professionals should both monitor closely and encourage as much as possible. The need to balance best-of-breed and good enough technologies: Gartner is definitely seeing some movement toward BIIM suites, which have good enough functionality and can potentially reduce costs and deliver immediate business value. But some enterprises for which knowledge management and creativity are key business drivers for example, developers in high-tech industries will like still need best-ofbreed point solutions. The same dichotomy applies in content management, where some enterprises, and some functions, may require enterprise content management systems, while others will find widely deployed collaboration applications adequate for at least some of their needs. Cloud technologies: Cloud technologies already offer capacity for some applications. However, cloud service maturity varies by technology area some are mature, some very new. Adoption decisions should be based not simply on cost considerations, but also on use cases and cloud technologies maturity and ability to integrate with other applications and data sources. Mobile technologies: Mobile BI has the potential to significantly expand the population of business intelligence users to include a much more mainstream audience. 5

6 2010 SYMPOSIUM/ITXPO SPONSORS Platinum CA Technologies Citrix Systems Asia Pacific Ektron EMC EMC Greenplum Hitachi Data Systems Interactive Intelligence Kaspersky Lab Australia & New Zealand Riverbed Technology Pty Ltd Sitecore Symantec Telstra VMware Silver Sponsors AirWatch APC by Schneider Electric Architecting the Enterprise Blue Coat Systems Australia Pty Ltd Compuware Elcom Technology FICO Frontline Systems Australia Global Speech Networks Hagrid Solutions Interactive Micro Focus Australia Pty Ltd Nimsoft Pegasystems Research In Motion Australia Pty Ltd Sky Technologies Software AG Squiz Truphone Symposium/ITxpo 2011 The World s Most Important Gathering of CIOs and Senior IT Executives It s not too early to start planning for next year. We hope to see you again November 2011 in Gold Coast, Queensland. Keep up with the latest news, alumni benefits and registration details as they are unveiled for this exciting event by visiting gartner.com/au/symposium. Upcoming IT Leader Role Events Gartner Business Intelligence & Information Management Summit February 2011, Sydney gartner.com/ap/bi Gartner Data Center & IT Operations Summit March 2011, Sydney gartner.com/ap/datacenter Gartner Business Process Management Summit 9-10 August 2011, Sydney Gartner Service Orientated Architecture & Application Integration Summit 9-10 August 2011, Sydney As a Symposium/ITxpo attendee, you qualify for our exclusive offer to register at the discounted rate of AU $2,325 that s $525 off the standard registration fee. To receive this special offer, register with priority code: SYMPD. You can also pass a special offer along to colleagues: they can save $525 on the standard registration fee when they register with priority code: SYMRAC. To take advantage of these special offers, visit the summit website or call (Australia only) or Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, info@gartner.com or visit gartner.com. 6

Trip Report Program & Portfolio Management

Trip Report Program & Portfolio Management 15 18 November 2010 Sydney, Australia Trip Report Program & Portfolio Management This year s Gartner Symposium/ITxpo was focused on the theme, Transitions, New Realities, Rules and Opportunities. This

More information

TRIP REPORT Program & Portfolio Management

TRIP REPORT Program & Portfolio Management 8 11 November 2010 Cannes, France TRIP REPORT Program & Portfolio Management This year s Gartner Symposium/ITxpo was focused on the theme, Transitions, New Realities, Rules and Opportunities. This report

More information

TRIP REPORT Business Process Improvement

TRIP REPORT Business Process Improvement 8 11 November 2010 Cannes, France TRIP REPORT Business Process Improvement This year s Gartner Symposium/ITxpo was focused on the theme, Transitions, New Realities, Rules and Opportunities. This report

More information

Global Access to More Than 10,000 Enterprise IT Decision Makers

Global Access to More Than 10,000 Enterprise IT Decision Makers Sponsor Prospectus The world s most important gathering of CIOs and senior IT executives Global Access to More Than 10,000 Enterprise IT Decision Makers Celebrating 20 Years of Commitment and Performance

More information

Agenda Overview for Social Marketing, 2015

Agenda Overview for Social Marketing, 2015 G00270737 Agenda Overview for Social Marketing, 2015 Published: 19 December 2014 Analyst(s): Julie Hopkins Social marketing programs are maturing; executives increasingly expect ROI to follow social marketing

More information

4.5% 2014 Digital Marketing Optimization Survey results > 4.5% Top lessons learned from the leaders

4.5% 2014 Digital Marketing Optimization Survey results > 4.5% Top lessons learned from the leaders 2014 Digital Marketing Optimization Survey results Top lessons learned from the leaders Table of contents 1: Introduction 2: Five lessons from the top 20% #1: They test to make decisions 3: #2: They put

More information

Agenda Overview for Multichannel Marketing, 2015

Agenda Overview for Multichannel Marketing, 2015 G00271717 Agenda Overview for Multichannel Marketing, 2015 Published: 19 December 2014 Analyst(s): Adam Sarner, Jennifer S. Beck Multichannel marketing is where content and context meet and where brand

More information

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT Your business intelligence strategy should take into account all sources

More information

TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. TBR EVENT PERSPECTIVE. Oracle goes all-in on cloud options to survive disruption

TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. TBR EVENT PERSPECTIVE. Oracle goes all-in on cloud options to survive disruption T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. TBR EVENT PERSPECTIVE Oracle goes all-in on cloud options to survive disruption Oracle OpenWorld Conference 2014 San Francisco, Sept. 28-Oct. 2, 2014

More information

Top 10 Trends In Business Intelligence for 2007

Top 10 Trends In Business Intelligence for 2007 W H I T E P A P E R Top 10 Trends In Business Intelligence for 2007 HP s New Information Management Practice Table of contents Trend #1: BI Governance: Ensuring the Effectiveness of Programs and Investments

More information

FORGE A PERSONAL CONNECTION

FORGE A PERSONAL CONNECTION ONLINE REPORT SPONSORED BY: SNAPSHOT: FORGE A PERSONAL CONNECTION EMPLOY CRM IN HIGHER EDUCATION TO STREAMLINE AND SOLIDIFY STUDENT RECRUITING AND RETENTION. INSIDE P2 DEPLOY AN INTEGRATED CRM SYSTEM P3

More information

Agenda Overview for Marketing Management, 2015

Agenda Overview for Marketing Management, 2015 G00270720 Agenda Overview for Marketing Management, 2015 Published: 18 December 2014 Analyst(s): Richard Fouts Increased participation in strategic business decisions and an evolving organization put new

More information

Cloud Analytics Where CFOs, CMOs and CIOs Need to Move To

Cloud Analytics Where CFOs, CMOs and CIOs Need to Move To Cloud Analytics Where CFOs, CMOs and CIOs Need to Move To IN PARTNERSHIP WITH Analytics and the Speed Advantage Introduction Three recent workplace trends the growth of the mobile revolution, the emergence

More information

How To Get A Better At Recruiting And Staffing

How To Get A Better At Recruiting And Staffing business intelligence FOR Staffing Executives How to Create + Manage a Data-driven Firm EXECUTIVE SUMMARY Business intelligence (BI) tools give executives the ability to aggregate, view and analyze information

More information

CHIEF INNOVATION OFFICER AUSTRALIA SUMMIT REPORT

CHIEF INNOVATION OFFICER AUSTRALIA SUMMIT REPORT CHIEF INNOVATION OFFICER AUSTRALIA ORGANIZED BY PARTNER SPONSOR SUPPORTING ASSOCIATION OVERVIEW Frost & Sullivan hosted the Chief Innovation Officer Australia Summit on 31 March 2015, at Sheraton on the

More information

Strategic Guide to creating a World Class Customer Advisory Board Program

Strategic Guide to creating a World Class Customer Advisory Board Program Strategic Guide to creating a World Class Customer Advisory Board Program This paper is authored from CustomerAdvisoryBoard.org industry association research including the CAB Manager Industry Surveys,

More information

DEFINITELY. GAME CHANGER? EVOLUTION? Big Data

DEFINITELY. GAME CHANGER? EVOLUTION? Big Data Big Data EVOLUTION? GAME CHANGER? DEFINITELY. EMC s Bill Schmarzo and consultant Ben Woo weigh in on whether Big Data is revolutionary, evolutionary, or both. by Terry Brown EMC+ In a recent survey of

More information

ASIA S CUSTOMER EXPERIENCE MANAGEMENT LANDSCAPE 2015

ASIA S CUSTOMER EXPERIENCE MANAGEMENT LANDSCAPE 2015 Asia s Customer Experience Management Landscape 2015 1 ASIA S CUSTOMER EXPERIENCE MANAGEMENT LANDSCAPE 2015 Companies across Asia are waking up to the importance of providing consistent customer experiences,

More information

Agenda Overview for Emerging Marketing Technology and Trends, 2015

Agenda Overview for Emerging Marketing Technology and Trends, 2015 G00270688 Agenda Overview for Emerging Marketing Technology and Trends, 2015 Published: 18 December 2014 Analyst(s): Andrew Frank The best digital marketers exploit emerging trends and technologies to

More information

Why your business decisions still rely more on gut feel than data driven insights.

Why your business decisions still rely more on gut feel than data driven insights. Why your business decisions still rely more on gut feel than data driven insights. THERE ARE BIG PROMISES FROM BIG DATA, BUT FEW ARE CONNECTING INSIGHTS TO HIGH CONFIDENCE DECISION-MAKING 85% of Business

More information

2015 South African Cloud Based Solutions to the Contact Centre Product Leadership Award

2015 South African Cloud Based Solutions to the Contact Centre Product Leadership Award 2015 2015 South African Cloud Based Solutions to the Contact Centre Product Leadership Award Contents Background and Company Performance... 3 Industry Challenges... 3 Implementation Excellence... 4 Product

More information

TRIP REPORT. Security & Risk Management Community KEY TAKE-AWAYS. Conference Highlights. 17 21 October 2010 Orlando, Florida

TRIP REPORT. Security & Risk Management Community KEY TAKE-AWAYS. Conference Highlights. 17 21 October 2010 Orlando, Florida 17 21 October 2010 Orlando, Florida TRIP REPORT This year s Gartner Symposium/ITxpo was focused on the theme, Transitions: New Realities, Rules and Opportunities. This report offers an overview of what

More information

SOCIAL MEDIA. About Infosys. The Rise of Social Media in Financial Services Balancing Risk and Reward

SOCIAL MEDIA. About Infosys. The Rise of Social Media in Financial Services Balancing Risk and Reward The Rise of Social Media in Financial Services Balancing Risk and Reward SOCIAL MEDIA About Infosys Many of the world s most successful organizations rely on Infosys to deliver measurable business value.

More information

Explore the Art of the Possible Discover how your company can create new business value through a co-innovation partnership with SAP

Explore the Art of the Possible Discover how your company can create new business value through a co-innovation partnership with SAP Explore the Art of the Possible Discover how your company can create new business value through a co-innovation partnership with SAP Innovate to Differentiate How SAP technology innovations can help your

More information

Recruitment Process Outsourcing:

Recruitment Process Outsourcing: Recruitment Process Outsourcing: What You Should Look for in an RPO Provider James F. McCoy Vice President & RPO Practice Lead It used to be that companies looked exclusively at cost and process to identify

More information

Gartner Security & Risk Management Summit 2014

Gartner Security & Risk Management Summit 2014 Gartner Security & Risk Management Summit 2014 25 26 August Hilton Sydney, Australia gartner.com/ap/security Smart Risk Balancing Security and Opportunity Hot Topics People-Centric Security Governance

More information

How To Use Data To Drive Digital Marketing

How To Use Data To Drive Digital Marketing G00270683 Agenda Overview for Data-Driven Marketing, 2015 Published: 29 December 2014 Analyst(s): Martin Kihn Gartner's 2015 research will help you seize the growth opportunities that data-driven marketing

More information

Cloud computing insights from 110 implementation projects

Cloud computing insights from 110 implementation projects IBM Academy of Technology Thought Leadership White Paper October 2010 Cloud computing insights from 110 implementation projects IBM Academy of Technology Survey 2 Cloud computing insights from 110 implementation

More information

Key Issues for Consumer Goods Manufacturers, 2011

Key Issues for Consumer Goods Manufacturers, 2011 Industry Research Publication Date: 1 March 2011 ID Number: G00210698 Key Issues for Consumer Goods Manufacturers, 2011 Don Scheibenreif, Dale Hagemeyer Gartner's 2011 consumer goods manufacturing research

More information

IT service management: resetting priorities for an uncertain economy.

IT service management: resetting priorities for an uncertain economy. Service management IT service management: resetting priorities for an uncertain economy. Smarter management for a dynamic infrastructure Richard Esposito, vice president, IT strategy and architecture services,

More information

Operations Practice. Excellence in Supply Chain Management

Operations Practice. Excellence in Supply Chain Management Operations Practice Excellence in Supply Chain Management 3 Foreword As the global business landscape continues to evolve, so do its challenges. New competitors are entering the market. Product life cycles

More information

AIIA Navigating Big Data Summit Communique 15 March 2013

AIIA Navigating Big Data Summit Communique 15 March 2013 AIIA Navigating Big Data Summit Communique 15 March 2013 Executive Summary Navigating Big Data on March 13 brought together more than 200 delegates in person and online to explore the benefits of Big Data

More information

Agenda Overview for Multichannel Marketing, 2013

Agenda Overview for Multichannel Marketing, 2013 G00245870 Agenda Overview for Multichannel Marketing, 2013 Published: 3 January 2013 Analyst(s): Jennifer S. Beck, Adam Sarner Consumers are in the driver's seat, with high expectations for multichannel

More information

Big Data Integration: A Buyer's Guide

Big Data Integration: A Buyer's Guide SEPTEMBER 2013 Buyer s Guide to Big Data Integration Sponsored by Contents Introduction 1 Challenges of Big Data Integration: New and Old 1 What You Need for Big Data Integration 3 Preferred Technology

More information

Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement

Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement white paper Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement»» Summary For business intelligence analysts the era

More information

Cloud Operations: A New Model for Service Delivery VMWARE WHITE PAPER

Cloud Operations: A New Model for Service Delivery VMWARE WHITE PAPER Cloud Operations: A New Model for Service Delivery VMWARE WHITE PAPER Table of Contents Introduction.... 3 About the Research.... 3 New Challenges, Old Models.... 4 The Traditional IT Service Delivery

More information

The changing role of the IT department in a cloud-based world. Vodafone Power to you

The changing role of the IT department in a cloud-based world. Vodafone Power to you The changing role of the IT department in a cloud-based world Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends,

More information

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o

More information

SME Innovation & Differentiation as a Business Strategic Priority Leveraging the SME IT-Capability Maturity Framework

SME Innovation & Differentiation as a Business Strategic Priority Leveraging the SME IT-Capability Maturity Framework Page 1 White Paper, May 2014 Dr Marian Carcary SME Innovation & Differentiation as a Business Strategic Priority Leveraging the SME IT-Capability Maturity Framework Abstract In a globalized business landscape

More information

IT Evolution: Today and Tomorrow

IT Evolution: Today and Tomorrow IT Evolution: Today and Tomorrow Insights from the VMware 2013 Journey to IT as a Service Survey AUGUST 2013 As virtualization has evolved and matured, some companies are benefiting more than others.

More information

Partner Sales Enablement Guide

Partner Sales Enablement Guide Partner Sales Enablement Guide Grow your business with financing from Cisco Capital Providing your customers with a financing option at the beginning of every purchase conversation can help you to meet

More information

A Big Data Workshop introducing a smarter decision methodology for your organisation through advanced analytics and career opportunity

A Big Data Workshop introducing a smarter decision methodology for your organisation through advanced analytics and career opportunity Advanced Analytics Institute (AAI) http://analytics.uts.edu.au/index.html Big Data Workshop - Smarter Decisions and Careers in Data A Big Data Workshop introducing a smarter decision methodology for your

More information

Gartner IT Financial, Procurement & Asset Management Summit 2014. Trip Report. Overview

Gartner IT Financial, Procurement & Asset Management Summit 2014. Trip Report. Overview Gartner IT Financial, Procurement & Asset Management Summit 2014 Driving Business Outcomes: Control Costs, Mitigate Risks and Sustain Innovation Trip Report The Gartner IT Financial, Procurement & Asset

More information

Strategic Planning. Key Initiative Overview

Strategic Planning. Key Initiative Overview David Aron Research Vice President This overview provides a high-level description of the Strategic Planning Key Initiative. IT leaders can use it to create strategies that help the business win, and change

More information

Enterprise Architecture: A Governance Framework

Enterprise Architecture: A Governance Framework Enterprise Architecture: A Governance Framework Part I: Embedding Architecture into the Organization Sohel Aziz, Thomas Obitz, Reva Modi and Santonu Sarkar The whitepapers arei related to two sessions

More information

Future-proofing Your Business with Open Marketing. By David Mennie, Senior Director, Product Marketing, Acquia

Future-proofing Your Business with Open Marketing. By David Mennie, Senior Director, Product Marketing, Acquia Future-proofing Your Business with Open Marketing By David Mennie, Senior Director, Product Marketing, Acquia Table of Contents Marketing the Open Way 3 The Rise of the Technical Marketer 4 What Is Open

More information

Gartner Executive Programs. Hunting and Harvesting in a Digital World. Insights From the 2013 Gartner CIO Agenda Report

Gartner Executive Programs. Hunting and Harvesting in a Digital World. Insights From the 2013 Gartner CIO Agenda Report Gartner Executive Programs Hunting and Harvesting in a Digital World Insights From the 2013 Gartner CIO Agenda Report About the Gartner CIO Agenda Report The annual Gartner CIO Agenda Report is informed

More information

Melissa Musgrove VP, Head of Social Media REGIONS FINANCIAL. Mike Linton Chief Marketing Officer Farmers Insurance Group

Melissa Musgrove VP, Head of Social Media REGIONS FINANCIAL. Mike Linton Chief Marketing Officer Farmers Insurance Group Anthony Vitalone Head of Digital Marketing & Social Media DEUTSCHE ASSET & WEALTH MANAGEMENT Eric Barba AVP, Digital Acquisitions BARCLAYCARD US Alex Sion President & Managing Director Moven Melissa Musgrove

More information

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry By Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc. and David Liliedahl, VP, Life & Annuity Portfolio,

More information

A Strategic Approach to Customer Engagement Optimization. A Verint Systems White Paper

A Strategic Approach to Customer Engagement Optimization. A Verint Systems White Paper A Strategic Approach to Customer Engagement Optimization A Verint Systems White Paper Table of Contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical for business

More information

White. Paper. Big Data Advisory Service. September, 2011

White. Paper. Big Data Advisory Service. September, 2011 White Paper Big Data Advisory Service By Julie Lockner& Tom Kornegay September, 2011 This ESG White Paper was commissioned by EMC Corporation and is distributed under license from ESG. 2011, Enterprise

More information

Managing the Business of IT in the Cloud Era. VMware vrealize Business

Managing the Business of IT in the Cloud Era. VMware vrealize Business Managing the Business of IT in the Cloud Era VMware vrealize Business KEY HIGHLIGHTS VMware vrealize Business supports better business-it alignment by delivering transparency into the cost and quality

More information

NDIS New World Conference Disability in the 21st Century CALL FOR PAPERS

NDIS New World Conference Disability in the 21st Century CALL FOR PAPERS NDIS New World Conference Disability in the 21st Century CALL FOR PAPERS Brisbane Conference and Exhibition Centre October 27 29 2015 NDIS New World Conference Disability in the 21st Century Call for Papers

More information

Five Strategies to Build a Successful Email Marketing Campaign

Five Strategies to Build a Successful Email Marketing Campaign Five Strategies to Build a Successful Email Marketing Campaign David Daniels, CEO & Co-Founder - The Relevancy Group, LLC Christopher Nash, Senior Business Optimization Consultant Sitecore Reminders for

More information

WHITE PAPER BUSINESS. INTELLIGENCE for SMBs in 2020. Part 1: The Business Intelligence Landscape for Small and Midsized Business

WHITE PAPER BUSINESS. INTELLIGENCE for SMBs in 2020. Part 1: The Business Intelligence Landscape for Small and Midsized Business WHITE PAPER BUSINESS INTELLIGENCE for SMBs in 2020 Part 1: The Business Intelligence Landscape for Small and Midsized Business Author: Gary Boddington, CEO Alchemex (Pty) Ltd Audience: This paper is intended

More information

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers Authored by Phil Hassey: - Founder capioit March, 2013 Capture Share Report Asia Pacific Business Intelligence and

More information

Abstract. Glue Reply works with Sainsbury s to achieve the Holy Grail in Business Driven IT. Scenario. The project

Abstract. Glue Reply works with Sainsbury s to achieve the Holy Grail in Business Driven IT. Scenario. The project Glue Reply works with Sainsbury s to achieve the Holy Grail in Business Driven IT Abstract Sainsbury s embarked on a project to create one IT plan or road map that would cover the entire enterprise. This

More information

Enterprise Architecture Service

Enterprise Architecture Service Service Service Definition Government Procurement Service - G-Cloud III Services - Q-LOT4-13 February 2013 Contact: GCloud@sapient.com Service Contents Contents 01 Executive Summary...3 02 Service...4

More information

Infrastructure Asset Management Report

Infrastructure Asset Management Report Infrastructure Asset Management Report From Inspiration to Practical Application Achieving Holistic Asset Management 16th- 18th March 2015, London Supported by Table of contents Introduction Executive

More information

For personal use only

For personal use only Prophecy International Holdings Ltd. Ed Reynolds Chairman 1 Legal Disclaimer This presentation has been prepared by Prophecy International Holdings Limited. The information in this presentation is of a

More information

Unleashing the power of innovation

Unleashing the power of innovation How the role of innovation within the business and the way companies innovate are being transformed. Unleashing the power of innovation www.pwc.com 2 Unleashing the power of innovation Gauging changing

More information

Partnership prospectus

Partnership prospectus Partnership prospectus Why NextGen Government, why now? Ground breaking progress has been made in the approach to digital government over the last few years, which the new Digital Transformation Office

More information

IT Project & Portfolio Management 2010 Magic Quadrant

IT Project & Portfolio Management 2010 Magic Quadrant IT Project & Portfolio Management 2010 Magic Quadrant Daniel Stang Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval from Gartner.

More information

VMworld 2015 Track Names and Descriptions

VMworld 2015 Track Names and Descriptions Software- Defined Data Center Software- Defined Data Center General VMworld 2015 Track Names and Descriptions Pioneered by VMware and recognized as groundbreaking by the industry and analysts, the VMware

More information

5 Key Ways Cloud-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective

5 Key Ways Cloud-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective 5 Key Ways Cloud-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective Cloud Solutions for IT Management About Innotas: Innotas provides

More information

MARKETING (MKT) University of Miami Academic Bulletin 1

MARKETING (MKT) University of Miami Academic Bulletin 1 University of Miami Academic Bulletin 1 MARKETING (MKT) MKT 201. Foundations of Marketing. 3 Credit Hours. Understanding and satisfying consumer need through product planning, pricing, promotion, and distribution.

More information

vision realize your software-defined with the Digital Data Center from Atos Whitepaper

vision realize your software-defined with the Digital Data Center from Atos Whitepaper realize your software-defined vision with the Digital Data Center from Atos Whitepaper Revolutionize agility and flexibility. Accelerate time to market. Mitigate risk without inhibiting innovation. Reduce

More information

Q3 IIBA Corporate Member Forum. Will start promptly on the hour

Q3 IIBA Corporate Member Forum. Will start promptly on the hour Q3 IIBA Corporate Member Forum Will start promptly on the hour AGENDA 7:00 Welcome and Introduction 7:05 The Business Analyst Guide to Business Architecture, Damian Wilson; Business Analysis Practice Leader,

More information

Business Intelligence of the Future. kpmg.com

Business Intelligence of the Future. kpmg.com Business Intelligence of the Future kpmg.com 1 Business Intelligence (BI) of the Future An Intelligent Enterprise What will Business Intelligence (BI) look like by year 2020? BI will become an innovation

More information

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Research Publication Date: 31 July 2009 ID Number: G00169664 Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Regina Casonato This research

More information

Harness the Power of Partnership Everything is possible when you have the right partner.

Harness the Power of Partnership Everything is possible when you have the right partner. Technology Success Accelerate Harness the Power of Partnership Everything is possible when you have the right partner. Avnet Technology Solutions, Americas Intelligent Collaboration Disruptive technologies

More information

OPTIMIZING SALES EFFECTIVENESS THROUGH VALUE AND DIFFERENTIATION

OPTIMIZING SALES EFFECTIVENESS THROUGH VALUE AND DIFFERENTIATION OPTIMIZING SALES EFFECTIVENESS THROUGH VALUE AND DIFFERENTIATION UNDERSTANDING CUSTOMER NEEDS Most sales organizations strive to preserve their margins during the sales process; but even the savviest salesperson

More information

Thought Leadership White Paper Three Steps to Building a Long-Term Big Data Analytics Strategy

Thought Leadership White Paper Three Steps to Building a Long-Term Big Data Analytics Strategy Thought Leadership White Paper Three Steps to Building a Long-Term Big Data Analytics Strategy Advancing to infrastructure and operations analytics maturity Table of Contents 1 EXECUTIVE SUMMARY 2 UNDERSTANDING

More information

Transform Your Bank in Measurable Steps

Transform Your Bank in Measurable Steps Banking Transformation Framework Transform Your Bank in Measurable Steps Table of Contents 2 Establish a Platform for Transformation 3 Transform Your Business 3 Use the Reference Architecture As a Foundation

More information

5 Key Ways Web-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective

5 Key Ways Web-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective 5 Key Ways Web-Based Project Portfolio Management & Application Portfolio Management Solutions Make IT More Strategic & Cost Effective Cloud Solutions for IT Management About Innotas: Innotas provides

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Network Consulting Services Lead Enterprise Transformation Sponsored by: HP Leslie Rosenberg February 2011 Curtis Price Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT Cloud Solutions for IT Management WHITE PAPER THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT How Progressive IT Organizations Are Using Hosted Solutions To Deliver On Time, On Budget, On Quota and

More information

BI STRATEGY FRAMEWORK

BI STRATEGY FRAMEWORK BI STRATEGY FRAMEWORK Overview Organizations have been investing and building their information infrastructure and thereby accounting to massive amount of data. Now with the advent of Smart Phones, Social

More information

Thought Leadership Selling

Thought Leadership Selling Thought Leadership Selling How to execute sales programs that engage your customers and differentiate your sales experience with education, ideas and insights The Emergence of Thought Leadership as a Sales

More information

Halo. NZ s leading business conferences. Business Intelligence. From

Halo. NZ s leading business conferences. Business Intelligence. From From Supporting Organisations Silver Sponsors Halo Business Intelligence NZ s leading business conferences DAY 1 19th February 8.30 Registration and coffee 9.00 Opening remarks from the Chair David Bloch,

More information

Analytics Centre of Excellence: Roles, Responsibilities and Challenges

Analytics Centre of Excellence: Roles, Responsibilities and Challenges Analytics Centre of Excellence: Roles, Responsibilities and Challenges Warwick Graco Analytics Professional Convenor of the Whole of Government Data Analytics Centre of Excellence 1 Contents Changes to

More information

Leap Ahead Procurement Goes Social

Leap Ahead Procurement Goes Social Leap Ahead Procurement Goes Social In the past five years, social media has become an integral part of the lives of people everywhere. In response, companies have been embracing social media with equal

More information

RC & CREATING DATA PRIVACY OPPORTUNITIES USING BIG IN EUROPE DATA AND ANALYTICS. risk compliance RISK & COMPLIANCE MAGAZINE.

RC & CREATING DATA PRIVACY OPPORTUNITIES USING BIG IN EUROPE DATA AND ANALYTICS. risk compliance RISK & COMPLIANCE MAGAZINE. JAN-MAR 2014 R E P R I N T RC & risk compliance & CREATING DATA PRIVACY OPPORTUNITIES USING BIG IN EUROPE DATA AND ANALYTICS REPRINTED FROM: RISK & COMPLIANCE MAGAZINE JAN-MAR 2015 2014 ISSUE RC & risk

More information

Delivering value to the business with IAM

Delivering value to the business with IAM Delivering value to the business with IAM IDM, 18 th June 2014 Colin Miles Chief Technology Officer, Pirean Copyright 2014 Pirean Limited. All rights reserved. Safe Harbor All statements other than statements

More information

Cloud Computing on a Smarter Planet. Smarter Computing

Cloud Computing on a Smarter Planet. Smarter Computing Cloud Computing on a Smarter Planet Smarter Computing 2 Cloud Computing on a Smarter Planet As our planet gets smarter more instrumented, interconnected and intelligent the underlying infrastructure needs

More information

VMware Cloud Adoption Study

VMware Cloud Adoption Study VMware Cloud Adoption Study Executive Summary May 2012 Contents About the research 3 Objectives 4 Overview 4 Key Findings 5 European enterprises to spend a third of IT budgets this year on cloud computing,

More information

Global Process Innovation Value Proposition

Global Process Innovation Value Proposition Global Process Innovation Value Proposition 1 Global Process Innovation will help your organization implement sustainable Business Process Management that delivers strategic value. With active support

More information

Gartner Application Architecture, Development & Integration Summit 2014

Gartner Application Architecture, Development & Integration Summit 2014 Gartner Application Architecture, Development & Integration Summit 2014 21 22 July Hilton Sydney, Australia gartner.com/ap/aadi Transform Your Applications Strategy for a Digital World hot TOPICS Flexible

More information

Gartner Business Process Management Summit 2015

Gartner Business Process Management Summit 2015 EARLY-BIRD Discount Save $400 by 27 March Gartner Business Process Management Summit 2015 1 2 June Sydney, Australia gartner.com/ap/bpm BPM Shift From Improving Process to Delivering Big Change Key Benefits

More information

Mobility Advantage: Becoming an Unwired Enterprise

Mobility Advantage: Becoming an Unwired Enterprise white paper Mobility Advantage: Becoming an Unwired Enterprise Business mobility means competitive advantage. Is your business ready to be a mobile enterprise? www.sybase.com TABLE OF Contents 1 What Is

More information

Turning Strategic Insight Into Business Impact

Turning Strategic Insight Into Business Impact Turning Strategic Insight Into Business Impact VMware Accelerate Advisory Services Identify Opportunities and Create Strategies for the Journey to IT as a Service No longer relegated to simply keeping

More information

Just-in-Time Marketing: Lessons from the Masters

Just-in-Time Marketing: Lessons from the Masters Just-in-Time Marketing: Lessons from the Masters Marketers have changed the way they engage consumers, but have their changes taken them all the way back to the factory floor where marketing is produced?

More information

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG N POWERFUL RELEVANT PERFORMANCE SOLUTION CLO IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN V

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG N POWERFUL RELEVANT PERFORMANCE SOLUTION CLO IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN V ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG N POWERFUL RELEVANT PERFORMANCE SOLUTION CLO IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN V WHITE PAPER Gear Up for the As-a-Service Era A Path to the

More information

Tangible Business Benefits of Business Intelligence & Performance Management

Tangible Business Benefits of Business Intelligence & Performance Management Tangible Business Benefits of Business Intelligence & Performance Management Patricia Vekich Waldron WW Distribution Solutions Executive BI and Performance Management Global Global market market forces

More information

IBM Software Cloud service delivery and management

IBM Software Cloud service delivery and management IBM Software Cloud service delivery and management Rethink IT. Reinvent business. 2 Cloud service delivery and management Virtually unparalleled change and complexity On this increasingly instrumented,

More information

Agenda Overview for Customer Experience, 2015

Agenda Overview for Customer Experience, 2015 G00270544 Agenda Overview for Customer Experience, 2015 Published: 22 December 2014 Analyst(s): Jake Sorofman Customer experience has emerged as a top priority for marketers. This overview summarizes how

More information

IT asset management (ITAM) will proliferate in midsize and large companies.

IT asset management (ITAM) will proliferate in midsize and large companies. Research Publication Date: 2 October 2008 ID Number: G00161024 Trends on Better IT Asset Management Peter Wesche New exiting trends will lead to a higher adoption of asset management methodologies. Tighter

More information

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective WHITE PAPER OCTOBER 2014 Unified Monitoring A Business Perspective 2 WHITE PAPER: UNIFIED MONITORING ca.com Table of Contents Introduction 3 Section 1: Today s Emerging Computing Environments 4 Section

More information

The CIO of the Future Research Report

The CIO of the Future Research Report The CIO of the Future Research Report Becoming a Business Game-Changer Share This Report The CIO of the Future: Becoming a Business Game-Changer While most CIOs agree that their role will change in the

More information