INDICATOR MEASUREMENT SAME PERIOD TARGET LAST YEAR Calls Managed % decrease. % of Page Views by Category
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1 USPS EMPLOYEE ASSISTANCE PROGRAM December 21 National Service Center: INDICATOR MEASUREMENT SAME PERIOD TARGET LAST YEAR Calls Managed % decrease Average Speed to Answer (ASA) Percentage of callers who hung up before speaking to someone (Abandonment Rate) Population: EAP Covered Employees Quarterly stats 5 Seconds 5 Seconds 1 seconds or less.8%.4% Less than 5 all incoming calls 4Q21: 664,45 4Q29: 79, % decrease from 4Q29 EAP4you.com web site information: Unique sessions: Average page views per unique sessions: December 21 Content Categories TOP 1 Category Same Period Last Year December 29 Content Categories TOP 1 Category Welcome 31.6% Welcome 57.9% Library & Resources 2.7% Library & Resources 13.1% Self Assessments 7.3% Site Search 5.5% Tools & Calculators 7.1% EAP Counseling Services 4.7% EAP Counseling Services 7.1% Self Assessments 4.3% Site Search 5.7% Care Search 3.6% Employee Assistance Program 3.6% Care Guide 2.3% About Providers 1.9% Employee Assistance Program 1.9% Elder Care Search 1.9% Tools & Calculators 1.% Ask The EAP 1.8% Prepare for Your Appointment.9% All Other 11.3% All Other 4.8% Total: 1% Total: 1% Magellan Behavioral Health, Contract 2APSER-7-B-79 1 of 5 Created on 1/1/211
2 Topics Same Period Last Year December 29 Library Topics - TOP 1 Topics December 21 Library Topics - TOP 1 Stress 1.1% Stress 17.4% Depression 7.7% Financial Planning 11.2% Relationships 6.4% Depression 5.7% Alcohol & Substance Abuse 4.8% Anxiety Disorder 4.9% Financial Planning - Retirement 4.3% Alcohol & Substance Abuse 4.7% Anxiety Disorder 4.3% Relationships 4.% Aging Well 4.2% Financial Planning - Retirement 3.1% Financial Planning 4.2% Families 2.5% Time Management 3.3% Dollars and Sense 2.5% Parenting 2.7% Divorce 2.2% All Other Library Topics 48.% All Other Library Topics 41.8% Total: 1% Total: 1% Critical Incident Stress Management: Magellan reviewed and managed response to the following incidents: NATURE AND FREQUENCY OF INCIDENTS December 21 Death -Suicide 4 -Homicide 2 -Illness 6 -Family Member -Accidental 2 -Unknown/Unreported 7 Robbery 1 Assault Threats of Violence Accident 1 Bomb Threat Injury Terrorism Other 3 Total 26 Magellan Behavioral Health, Contract 2APSER-7-B-79 2 of 5 Created on 1/1/211
3 Incident Summary: Incident Date CISD Provided 1. * Appalachian District: A Carrier in Clarksburg, WV reportedly was shot 12/1/1 and killed by her adult son. 2. Fort Worth District: A HR Specialist in Fort Worth, TX reportedly died of 12/2/1 unknown causes. 3. San Diego District: Area Support, Transportation Department in San 12/3/1 Diego, CA reportedly died of unknown causes. 4. South Florida District: A Carrier in Miami Gardens, FL reportedly was 12/6/1 shot and killed on his route. 5. Rio Grande District: A Station Manager in El Paso, TX reportedly died of 12/8/1 a heart attack. 6. Northern New Jersey District: A Mailhandler in Jersey City, NJ 12/1/1 reportedly died of unknown causes. 7. Northern New Jersey District: A Motor Vehicle Operator in Jersey City, 12/1/1 NJ, who reportedly had been ill, passed away at an area hospital. 8. Arkansas District: A Manager of Customer Service in Fort Smith, AK 12/13/1 reportedly was killed in a motor vehicle accident. 9. Western New York District: A Carrier in Buffalo, NY reportedly was 12/13/1 harassed by an individual who exposed himself while she was on her route. 1. Chicago District: A Mailhandler in Chicago, IL reportedly collapsed on 12/13/1 the workroom floor and later died of unreported causes in a local emergency room. 11. Atlanta District: A Carrier in Decatur, GA reportedly committed suicide. 12/14/1 12. Southeast New England District: A Plant Support Manager in 12/16/1 Providence, RI reportedly died of cancer. 13. * Mid-America District: The Manager, WE requested services in 12/16/1 Independence, MO after a Carrier reportedly shot his 7 year old son and then committed suicide. 14. Southeast Michigan District: A Maintenance Worker in Pontiac, MI 12/16/1 reportedly committed suicide. 15. Mid-Carolinas District: A Mailhander in Kinston, NC reportedly was killed 12/16/1 in a motor vehicle accident. 16. Northern New England District: A Mailhandler in Scarborough, ME 12/17/1 reportedly died of cancer. 17. Sierra Coastal District: A Clerk in Panorama City, CA reportedly died of 12/2/1 unknown causes. 18. Northland District: A Carrier in Minneapolis, MN reportedly died of an 12/2/1 apparent heart attack 19. Mid-America District: A Clerk in Richmond, MO reportedly died of an apparent heart attack. 12/21/1 Magellan Behavioral Health, Contract 2APSER-7-B-79 3 of 5 Created on 1/5/11
4 2. San Diego District: A Manager in National City, CA requested services after reportedly a Carrier and a Supervisor engaged in a fist fight at the worksite. 21. Hawkeye District: A Carrier in Davenport, IA reportedly was struck by a motor vehicle and transported by helicopter to an area hospital in serious but stable condition. 22. Santa Ana District: A Postmaster in Alhambra, CA requested services after reportedly a number of employees witnessed a customer collapse and died in the Alhambra Post Office lobby. 23. Greater Indiana District: A Clerk in Indianapolis, IN reportedly committed suicide. 24. South Florida District: A Clerk in Fort Lauderdale, FL reportedly did not return from walking her dog and was later found dead of unknown causes. 25. Northern New Jersey District: A Clerk in Jefferson City, NJ reportedly was found dead in the snow of unknown causes. 26. Westchester District: A HR Manager in Lake Peekskill, NY requested services after the Lake Peekskill Post Office was reportedly robbed at gunpoint. 12/22/1 12/23/1 12/23/1 12/28/1 12/29/1 12/29/1 12/3/1 *Domestic/Family Violence: Two incidents indicated during this period. Mandatory Reporting: A. Action to Avert Harm: None reported B. Duty to Protect: Two reported There were two incidents where employees called the 8 number due to having suicidal thoughts. In each situation, the local police were called and the callers were taken to the hospital. The District Consultants were alerted for follow-up services. C. Duty to Warn: None reported D. Troubled Work sites: None reported E. Breaches of Confidentiality: None reported Program Awareness: Miscellaneous Items: Magellan Behavioral Health, Contract 2APSER-7-B-79 4 of 5 Created on 1/5/11
5 ATTENDANCE AT STATEWIDE UNION / MANAGEMENT MEETINGS Date Location Union December, 21 none Magellan Behavioral Health, Contract 2APSER-7-B-79 5 of 5 Created on 1/5/11
1.3% 1.2% 1Q2014 598,328. % of Page Views by Category
USPS EMPLOYEE ASSISTANCE PROGRAM February 4 National Service Center: INDICATOR MEASUREMENT SAME PERIOD LAST YEAR TARGET Calls Managed 4,94 4,957.3% decrease Average Speed to Answer (ASA) Percentage of
HIPAA/Privacy I 1. Apr-08 May-08 Jun-08 Jul-08 Aug-08 Aug-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Total Compliment 2 2 1 1 31 16 2 2 57
Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Total Quality of Service - Magellan Staff IIIII II I II I I I II II 17 Quality of Service - Provider III IIII I IIII
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