Leen View Surgery. Bulwell Riverside, Main Street Bulwell, Nottingham NG6 8QJ

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1 Leen View Surgery Bulwell Riverside, Main Street Bulwell, Nottingham NG6 8QJ Telephone: Fax: Website: Facebook:

2 The Partners: Dr H S Pabla (Male) - MB, CHB, MRCGP, DA, FP Cert DRCOG (Manchester 1983) Special interest in Dermatology, minor surgery and joint injections. Dr Preeti Bakshi (Female) - M.B.B.S, DRCOG, MRCGP, DPD, PGCert Teaching Mrs Lizzie Brain (Advanced Nurse Practitioner) - As a nurse practitioner Lizzie Brain is able to deal with most medical problems. She can order tests and investigations, prescribe treatment, and, if necessary, refer on to specialists. She works closely alongside the doctors. Other Doctors in the Health Care Team Dr Fatma Elias (Female) - MBBCh, MRCGP, DRCOG, DFRSH, LoC implants, LoC coils Other Members of the Health Care Team Practice Nurses Mrs Lisa Hayes Mrs Georgina Rhodes Mrs Susan Redford Mr Stephen Bunting (Advanced Nurse Practitioner) The practice has 5 qualified and experienced practice nurses who between them have undertaken specialist training in such areas as asthma and diabetes management, family planning, sexual health, cervical cytology and cardiovascular disease prevention. Appointments with the nurse are available every weekday for general health advice, dressings, stitch removal, injections, blood pressure checks, ear syringing, travel advice etc. Assistant Practitioner practice staff without violence or abuse. Freedom of Information Publication Scheme The Freedom of Information Act 2000 obliges the practice to publish certain limited types of information about the practice. If there is any specific information you would like to receive please make an application in writing. Your rights and responsibilities as a patient As a patient your rights include: Convenient access to health services free of charge and within maximum waiting times. Good quality care and environment based on best practice. Not to be discriminated against on the grounds of gender, race, religion and belief, sexual orientation, disability or age. To receive drugs and treatment as recommended by the National Institute for Health and Clinical Excellence for use in the NHS if you doctor thinks it is appropriate for you. Decisions to be made in a clear way so you can understand how services are delivered. The right to be treated with dignity and respect. The right to privacy and confidentiality. Your responsibility as an NHS patient includes: Treat NHS staff and other patients with respect. Provide accurate information about your health. Keep appointments or cancel in a reasonable time. Follow the course of treatment which you have agreed with your GP. Give feedback about the care you have received. Take some personal responsibility of your own and of your family s good health and well being. Miss Helen Oliver 2 11

3 Non-NHS examinations/private Fees Services such as private medical examinations, insurance claim forms, vaccination certificates, elderly driving, public service vehicle and HGV license examinations to name but a few, are outside the NHS and a fee is therefore payable. Full details of services available and the relevant charges are available from the receptionist, your doctor or on our website. Useful telephone numbers and addresses Bulwell Health Centre Queens Medical Centre City Hospital Nottingham NHS Walk-In Centre Seaton House London Road Nottingham NG2 4LA Nottingham City Clinical Commissioning Group Standard Court Park Row Nottingham NG1 6GN Practice Manager Mrs Linda Lawton Surgery Opening Times Monday: 7:00am - 6:30pm Tuesday: 7:00am - 6:30pm Wednesday: 7:00am - 6:30pm Thursday: 7:00am - 1:30pm Friday: 7:00am- 6:30pm Phone lines are open from 8:00am every morning. Patients Comments All members of our practice staff are happy to receive your comments. As a practice, we meet regularly to discuss ways of improving our service and would be pleased to have your constructive ideas. Complaints Procedure The practice has a system for dealing with your complaints. If you have a complaint about the service you have received from the doctors or any of the staff working in the practice, please let us know. You can: Write a letter of complaint to the practice manager Mrs Linda Lawton Change of address If you change your telephone number or your address please let the practice know immediately. Remember we may need to contact you urgently. Zero Tolerance Policy This medical centre supports the governments NHS zero tolerance campaign. Violence and abuse is a growing concern. The GP s and staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police and struck off our list. We ask that you treat your GP and Request a leaflet about our practice complaints procedure from reception which includes details of time frames for our responses Or you may also contact the NHS England Customer Contact Centre on or england.contactus@nhs.net 10 3

4 New Patients When registering you will be asked to complete a new patient questionnaire. As a new patient, you are entitled to have a new patient health check with our health care assistant if you wish. This gives us the opportunity to meet you and discover your relevant medical history before your medical records become available. At the time of registration we will also require proof of address. Out of Area Registrations New arrangements introduced from January 2015 give people greater choice when choosing a GP practice. Patients may approach any GP practice, even if they live outside the practice area to see if they will be accepted onto the patient list. The new arrangements mean GP practices now have the option to register patients who live outside the practice area but without any obligation to provide home visits. Temporary Residents If relatives or friends require medical attention while staying with you, we can treat them as a temporary resident. Please let the receptionist know when making an appointment. Appointments Please call during normal opening hours to make an appointment. You can also book and cancel your appointments online at Please ask at reception for details of how to register for this service. When booking an appointment over the phone, you may be asked for a brief description of your illness or problem. This is so we can book you an appointment with the correct clinician. Home visits If you require a home visit because you are too ill to attend the surgery, please call before 10:30am. Your Choice of Practitioner You are registered with the practice, not a specific doctor. You may request an appointment to see a particular doctor, however these are subject to availability. 4 Holiday Immunisations If travelling abroad, especially outside Europe, you may need extra vaccinations. Forms are available from reception, when you have filled this in, leave it with us and someone will contact you with an appointment with the practice nurse. They have guidelines on offering a wide range of vaccinations which often need to be given and month or longer before travelling. Therefore, we advise you to bring your form back at least eight weeks before your date of travel whenever possible. She will also discuss with you the risks involved in some countries with sun, water, hygiene, HIV, insect bites etc and also what medication and first aid items you should take with you. Smoking This is the single largest preventable cause of serious ill health and death in this country. It is a major cause of cancer, heart attacks, angina, chest disease and gangrene. If you would like advice on giving up smoking please ask at reception for more details. Diet A healthy diet (plenty of fruit and vegetables, lean meat, chicken, fish, wholemeal bread, cereals, skimmed or semi skimmed milk, low fat spread) not only helps control weight but also reduces cholesterol and helps prevent heart attacks. Please ask the practice nurse for advice. Exercise Regular exercise helps prevent heart disease and strokes as well as reducing weight and making you feel better. If you are overweight or out of shape, please ask for advice before starting vigorous exercise. Minor Surgery Minor surgical procedures can be arranged at the surgery after an initial consultation with your doctor. This covers a wide range of surgical procedures, including the removal of cysts or lumps and injections into joints and around tendons, removal of moles and other problems amenable to the surgery. If you have any concerns, please ask your doctor. 9

5 PLEASE SEE THE DOCTOR IF YOU NOTICE ANY LUMP IN YOUR BREAST. Most lumps are harmless and of little consequence but it is important to exclude anything serious as early as possible. Elderly Person Screening All patients over the age of 75 are offered a screening examination carried out by our practice nurse. It will always be useful to have a sample of urine available. Flu Vaccinations By appointment with the practice nurse during early autumn. We recommend flu vaccinations for all elderly patients and patients with severe or chronic illnesses that have been advised by the doctor. The Department of Health recommends that all patients with asthma, chronic heart disease, chronic renal failure, diabetes and anybody with a form of immuno-supression be offered a flu vaccination. Flu vaccinations are also recommended for all residents of nursing homes, residential homes and long stay facilities where there is a risk of rapid spread of such infection. Asthma Clinic Asthmatic patients should have regular reviews and we encourage patients to be actively involved in their own care. We have a practice nurse who specialises in asthma treatment who can discuss your medication with you and assess its effectiveness. At the same time she will keep you up to date with new developments in medication. Diabetic Clinic Diabetic patients should have regular checks that will be with the practice diabetes nurse. Diabetic patients are entered into a recall system and will receive an invite to be seen six or twelve monthly. You will be advised on all aspects of diabetic care and we can make sure that your treatment is up to date and having the desired effect. Phlebotomy We now have our own phlebotomist, appointments can be made with her at our reception desk. As well as there being phlebotomy drop in clinics at Queens Medical Centre and Nottingham City Hospital, there is also one at Bulwell Riverside. Appointments can be made from Monday to Wednesday. 8 What to do when the surgery is closed You can call 111. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Or Pharmacy First - Your local pharmacy can provide free health advice and medicine (if you are exempt from prescription charges) Or If you need urgent medical attention, call the surgery number ( ) and your call will be put through to the Emergency Out of Hours Service. Repeat Prescriptions Requests for repeat prescriptions should be handed into the reception desk and the prescription collected 48 hours later. We do not take requests for prescriptions over the telephone except in exceptional circumstances, but you can now order online at Please ask at reception for details of how to register for this service. Please submit your computer generated repeat prescription form, ticking only the items you require. If you cannot get to the surgery to collect the prescription, please request it by post and enclose a self addressed envelope and we will post it to you. Please allow for postal delay. Test Results Please telephone for these after 11:00am. Most results take a week to get back to the surgery, so please allow for this. Sickness Certificates For the first five working days lost through illness you do not need a certificate from your doctor. A form SC1 covers this period and is available from your employer. You need to see a doctor if the absence is longer or if your employer requires a private certificate (for which there is a charge). 5

6 Confidentiality Children in school years 1 and 2 Influenza (given by a school nurse) All staff are bound by strict rules of confidentiality. We are a computerised practice and are registered under the Data Protection Act. Family Planning A full family planning service is available with a complete range of family planning advice from the traditional to the most up to date techniques. Should you have any questions or concerns please do not hesitate in speaking to your doctor or any of the practice nurses. Remember, if you are taking the pill you will need to see your Doctor or a nurse annually for a pill check-up consultation. Child Immunisation Clinics Monday (2:00pm to 5:30pm) or Wednesday (9:00am to 12:40pm) or as arranged. Doctors give a check up at this clinic when babies are 8 weeks old. The health visitors also follow up the progress of your child. If your baby has a temperature or a rash, please do not bring them to the clinic as you may expose other children who have come for immunisations to the risk of infection. The clinic can be contacted on Child Health Immunisation Pre-School Reviews - Child Development 8 weeks full eight week check up by a doctor. 1st diphtheria, tetanus, pertussis (whooping cough), polio haemophilus influenzae type b, pneumococcal disease, Meningococcal group B disease, Rotavirus. 12 weeks 2nd diptheria, tetanus, pertussis (whooping cough), polio, Meningitis C, HIB, Rotavirus 16 weeks 3rd diptheria, tetanus, pertussis (whooping cough), polio, HIB, Meningitis B and pneumococcal infection months Measles, mumps, and rubella (MMR), pneumococcal infection and Meningitis B. 2, 3 and 4 years Influenza 6 3 years and 4 months Diptheria, tetanus, pertussis (whooping cough), polio measles, mumps and rubella (MMR) vaccination. Girls aged 12 to 13 years Cervical cancer caused by human papillomavirus (HPV) types 16 and 18 (administered by a school nurse). Around 14 years Tetanus, diptheria and polio, Meningitis C and Meningococcal group W disease (administered by a school nurse). The childhood vaccinations are now given in rapid succession at two, three and four months to protect small babies from whooping cough and haemophilus (HIB) infections. It is very important that your child has these vaccinations. There are only a few reasons for not vaccinating a child. If you are concerned that your child should not have a vaccination on a particular day, perhaps because they are unwell, please bring them to the surgery so that the doctor can assess whether or not the vaccination should take place. It is very rare for a child not to be able to have the whooping cough vaccine. There is a real danger of your baby being damaged if they contract whooping cough in the first year of their life. Health Screening We believe that the prevention of disease is just as important as treating it and there are ways in which you can help. Cervical smears - for women aged between 25 and 49 every three years and for women aged between 50 and 64 every five years. If you have any questions about this, ask the practice nurse, receptionist or doctor. We offer cervical smears by appointment with a practice nurse. Many of you do come regularly but there are many who do not despite our reminders. This only takes a few minutes in the surgry and is usually painless. Regular blood pressure and urine checks - for those over 40. Water specimen bottles are available from reception. Cholesterol blood testing Mammography - for women over 50 7

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