A complete enterprise business management solution to connect your firm. business development. risk management. client & matter management

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1 A complete enterprise business management solution to connect your firm business development risk management client & matter management financial management

2 elite.com/solutions

3 CHANGING TRENDS DRIVE NEW NEEDS When you look at your firm s technology today, what do you see? Are you positioned for future growth? Or is your competition ahead in the game? If your technology is still mired in the old practices and traditions of yesterday, your firm s performance is most likely suffering. Certainly, technology has changed the way your firm operates for the better. But it has also created inefficiency challenges. Technology has helped you automate workflows and critical processes, but it has also created disconnected information silos. Mobile technology is now desired by many of your colleagues, yet you still have users who struggle with adoption of new systems. You have to find ways to automate and integrate workflows and improve collaboration and cross-checking across the workspace, but at the same time manage ever-increasing security requirements and exposure to risk. For many firms, a paradox exists. Industry-wide growth continues to be sluggish, yet many firms internal technological infrastructures are in urgent need of upgrade and improvement. In addition, clients are expecting more and more from their providers they expect you to accomplish more and work differently with flexible fee structures and forecasted budgets. Extreme mobility, portal technology, and seamless information delivery are here to stay, and eventually your clients are going to expect these value-added capabilities to be included in the services they pay for. It s time for a new vision. A vision that helps you win it, work it, bill it, and grow it. Thomson Reuters Elite delivers that vision with an end-to-end solution that manages every aspect of your business from finding new business, to managing your matters, to running your operations more efficiently and profitably. Our Enterprise Business Management Solution can be configured to accommodate and automate your unique processes, security checks, and compliance regulations while helping you meet your strategic goals. We know the unique challenges you face, and we give you the tools you need to meet those challenges head on all in one place. Get insights and intelligence for a more efficient go-to-market strategy that wins more business with our sophisticated business development capabilities. Our best-in-class case and client management workflow solution works with our superior time, billing, accounting, and reporting software to help you manage your matters and gain maximum margins. This comprehensive suite of offerings encompasses and fully automates all aspects of your firm s operations, enabling you to drive profitability, accelerate firm growth, and provide your clients the outstanding service they expect. 90% of firms are employing business development and marketing-focused technology solutions in order to get ahead of the competition in the legal services marketplace. 3

4 CONNECTING ALL FACeTS OF YOUR FIRM BUSINESS DEVELOPMENT RISK MANAGEMENT CLIENT & matter MANAGEMENT FINANCIAL MANAGEMENT Solutions Solutions Solutions Solutions Enterprise Relationship Management Experience Management Marketing Automation Pitch Automation Conflicts Management Records Management Security Management New Business Intake Matter Management Workflow Management Resource Management Accounting Management Invoice Management Payable Management Time Management Expense Management Budgeting and Forecasting Our Enterprise Business Management Solution was developed with the entire matter lifecycle process as its backbone. It connects people, tasks, and workflows and offers an end-to-end solution that streamlines and automates your organization, maintains and improves profitability, and meets your growth expectations. It delivers all of the capabilities needed to manage the matter lifecycle from pre-initiation to an active matter to closure and debriefing that add value for your customers while reducing your risk and generating sustainable profits. Thomson Reuters Elite is not just interested in helping you solve your challenges today. We are invested in your future. Functionalities are localized, yet they can be translated to support global expansion, financial compliance, and country-specific requirements. Modular products that seamlessly integrate with your system can be added to complement your solution to give you even more core capabilities and provide your users with more flexibility. Mobile offerings give your staff the flexibility and freedom to operate from wherever they are. In addition, powerful metrics, inquiry, and reporting tools help you review and analyze your financial performance and prepare to move ahead in the market. A complete end-to-end solution that drives operational efficiency eliminates the need to use all those disparate systems that have been plaguing your operations for years. You have complete connectivity with your users, increased collaboration, better visibility into your activities, and built-in security checks. elite.com/solutions

5 ACCOMPLISH IT WITH WORKSPACE view financial management, matter management, and business development insights and data all in one place access business development information on the go with a full 360 view of your client or prospect relationships extensive time entry and usability capabilities provide an enhanced user-friendly experience critical data is synced seamlessly, giving you a holistic view to develop new business Elite gives you the complete end-to-end solution to successfully manage your business. But we take it even one step further with Workspace a convenient way for your firm to work more efficiently. Workspace is an intuitive place that combines all of your business management applications in a single place. No more wasted time launching multiple solutions, no more costly point integrations. Workspace saves you time, energy, and money. Made possible by the Elite Integration Framework (EIF), Workspace helps firms eliminate the operational challenges of disparate systems, rising infrastructure costs, problems with system integration, and the lack of cross system reporting or workflow. It combines the information and functionality from your Elite and third party products and puts them in one place for easy access and insight. With access from your desktop or a mobile device, you get the information you need, and you can perform tasks and make data-driven business decisions from anywhere. 5

6 BUSINESS DEVELOPMENT proven technology to grow your firm BUSINESS DEVELOPMENT Enterprise Relationship Management Experience Management Marketing Automation Pitch Automation Drive successful marketing and business development initiatives Uncover potential business through avenues not used before Consolidate experience data, firm history, and other critical information formatted for easy viewing and follow-up assemble attractive and compelling proposals quickly and effortlessly The technology explosion hasn t left any part of the business world untouched. That includes business development. The vast volume of data availability has expanded your firm s reach to find more prospects, but huge amounts of data can be unwieldy, and determining the value of all these prospects can be daunting. When you have a lead, you need to effectively manage the communication with the prospect in order to turn it into a win. You need a complete, integrated solution not isolated systems that gives you opportunities to uncover potential leads through avenues not used before, and provides you with the tools you need to capture that business. Thomson Reuters Elite changes the way your business development and marketing teams work, with a business development offering that leaves no stone unturned when it comes to finding and developing new business. Business Development is a key component in the Thomson Reuters Elite Enterprise Business Management Solution. A combined CRM and ERM system, our Business Development offering enables you to have better management of the client lifecycle, while at the same time allows you to uncover potential business and consolidates critical information for quicker generation of marketing initiatives. By enabling staff with tools to uncover leads not visible before and to follow up with fast experience management tools and proposal generation packages, your firm can see a faster ROI with less effort. Our Enterprise Relationship Management (ERM) integrated law firm product is a flexible, seamless, end-to-end marketing and business development workflow that meets your organization s unique needs. Combining contact and list management with marketing and Web site integration, it centralizes and streamlines planning and managing campaigns and maintaining relevant contacts. Key relationship data is instantly identifiable, opening doors to yet more business development opportunities. The lifecycle begins with an enterprise relationship management product, the Business Development Premier Data Engine, that identifies new targets through your firm s communications so you can prevent missed opportunities, monitor client engagements, and evaluate the success of client development efforts. Thomson Reuters Elite s Business Development offering is simple to use and simply works. elite.com/solutions

7 The ability to demonstrate and analyze firm experience has become a critical function of law firm marketing and business development. Our Business Development offering enables you to centrally store, manage, access, and use an authoritative database of your firm s internal information, making it easy to find and incorporate the crucial information needed to assemble proposals, build pitch or client teams, staff new matters, and develop practice strategies. New business is rarely won with boilerplate proposal content. Our technology gives you the tools you need to create unique proposals that deliver. Robust time-saving tools enable you to centralize and reuse the firm s collective pitch knowledge and content in a single, easy-to-use system. Developing complete, winning packages has never been faster. 7

8 RISK MANAGEMENT CONDUCT BUSINESS SECURELY risk management Conflicts Management Records Management Security Management New Business Intake consolidate new matter intake and conflicts searching, thus streamlining risk management and eliminating risk before matter is initiated Avoid malpractice situations and conflicts of interest Access appropriate records available for regulatory review, if needed Increased opportunities bring increased risk. How to manage that risk requires a special balancing act. Firms must be ready to identify, assess, and prioritize the risks facing them and then implement solutions to minimize, monitor, and control them. Whether the issue involves risks that are inherent to your practice such as conflicts management, records management, and new business intake; or external pressures such as regulatory compliance or legal ethics firms must find ways to address and manage these risks. Thomson Reuters Elite Risk Management offerings can help you mitigate your risk so you can conduct your business with safety and security in an ever-changing world. With the latest technology for managing business intake, conflicts of interest, ethical walls, compliance, and other risk concerns, your firm and your clients are protected from risk. We offer Risk Management technology designed with a powerful Integration Development Environment (IDE) so your applications can be configured to match your firm s exact needs and maintain a strict audit trail. This technology offers workflow and collaboration tools so you can build the proper reviews and approvals into your business practices. By standardizing these procedures through firm-wide adherence to compliance, ethical, and risk-management procedures, you can mitigate risk and reduce firm costs. We offer conflicts capabilities that help you evaluate and accept new business with confidence and greatly reduce new business intake risks. You benefit from the same powerful search engine technology used in the Westlaw Novus search engine. The conflicts search process gives you comprehensive and intuitive results that are automatically sorted to highlight the highest probabilities, can be performed as a stand-alone activity or to screen prospective clients prior to taking on business, and can identify related parties. Our electronic records management product helps you automate and standardize file creation, tracking, and review to improve efficiency, speed information access, and ensure compliance with internal policies and external regulations. Thomson Reuters Elite Risk Management offerings can help you mitigate your risk so you can conduct your business with safety and security in an ever-changing world. elite.com/solutions

9 We are a member of the family that includes WestlawNext, the leading legal research platform chosen by over 40,000 legal organizations. We are a member of the family that includes WestlawNext, the leading legal research platform chosen by more than 40,000 legal organizations. This complete end-to-end technology was designed from the ground up to share a single database, so your case and client information is truly integrated with your accounting and billing system, eliminating siloed information and giving your firm a truly comprehensive legal solution that enables you to increase business continuity and client satisfaction. 9

10 CLIENT & MATTER MANAGEMENT BETTER PROFITAbility THROUGH GREATER VISIBILITY CLIENT & MATTER MANAGEMENT Matter Management Workflow Management Resource Management Automate and standardize manual processes with built-in new business intake features and workflow automate case and matter management manage clients, cases, workloads, and documents from a unified view Manage matters through their entire lifecycle Today s competitive market and increased regulations are driving law firms to streamline business processes and search for technology that integrates information across the entire organization. Matter management must provide control of the individual components within a case and control the overall efficiency and management of the transaction. It is no longer viable to depend on a system that supports a single area of work or single tasks such as document assembly or to-do lists. In addition, clients now demand greater transparency, predictability, and accountability. Clients want to know that you are focused not on your bottom line, but theirs. Our Client & Matter Management offering has revolutionized matter management operations by providing firms with a single unified way to view and manage day-to-day activities, including clients, cases, workloads, and all related documents and reference materials. You gain a unified, end-to-end solution, with functionality that directly addresses your client and matter management challenges. With increased visibility into your firm s practice activities, budgets can be easily managed. Fully integrated technologies automate and standardize manual processes with built-in workflows, streamlining new business intake, allowing you to save time and deliver on needed requirements. Easy to deploy and run, they link seamlessly with your existing document management and back office systems. It is no longer viable to depend on a system that supports a single area of work or single tasks such as document assembly or to-do lists. elite.com/solutions

11 Step-by-step tools enable you to manage matters effectively through their entire lifecycle. Our technology is built from the ground up within Microsoft Office, making it easy for lawyers to manage clients, matters, and all associated details from the programs in which they are accustomed to using. Personalized dashboard views allow staff to view their own tasks and access matter data with a single click within the familiar Office environment. Now you can have a unified view of information from all business areas and data silos. The result is limitless functionality for your matter management. The Client & Matter Management offering ensures consistent, repeatable workflow processes. Sophisticated features provide your firm with the tools you need to enhance productivity and collaboration. With everyone on the same page, you can efficiently manage your matters while improving efficiency firm-wide. 11

12 FINANCIAL MANAGEMENT streamline and strengthen financial activities financial management Accounting Management Invoice Management Payable Management Time Management Expense Management Budgeting and Forecasting Increase cash flow and profitability by streamlining the financial management process and maximizing efficiency and reducing losses Improve interoffice and global operations with multiple languages, currencies, date formats, and tax structures Shorten collection cycles with improved visibility into all aspects of collection items Customize the capture and reporting of financial management information with full control over how and when information is posted and reported On a daily basis, your firm tackles a complex array of challenges and risks: proper accounting procedures, electronic billing requirements, the need to monitor and streamline accounts payable and purchasing, handling client monies, and tracking down unreported time all while dealing with the challenge of disparate or outdated systems. Thomson Reuters Elite has delivered financial management solutions to more law firms than any other legal management offering. We know what s required for an efficient and streamlined financial management operation and we have built our software based on that knowledge. Developed from the ground up and designed to automate the practice and manage the business of law, our comprehensive and customizable offering streamlines your firm s accounting and financial reporting activities and is designed in accordance with the industry s best practices. We offer robust and powerful platforms designed with powerful application development capabilities, so your system can be configured from the ground up. Every function is workflow-enabled, so your processes can be automated in accordance with established policy. Collaboration and ad hoc input functionality are built in, so approvals and cross-checks are part of the process. And with capabilities to improve interoffice and global operations with multiple languages, currencies, date formats, and tax structures, you have the scalable tools in place to support operations as the firm grows. With this amount of flexibility and scalability needed for complex, high-volume transactions, combined with robust platform and options for configuration, you can transform your financial management operations. You can define your parameters to meet specific billing and cash management objectives with tools that help you shorten billing cycles; improve time capture; streamline pro forma management; swiftly create and distribute invoices; and automate, monitor, and control cash outlays via the Web. You have the controls you need to satisfy audit requirements and the accurate and consistent data for financial reporting, budgeting and forecasting needs. GO EXPRESS for implementation IN 9-12 MONTHS An Express Service Package is also available preconfigured for prescriptive and quick implementation. This package delivers a highly standardized 3E configuration in just 9 to 12 months and is ideal for non-specialty firms with the following characteristics: 150 to 300 fee earners Would benefit from faster implementation over customization Does not undertake high-volume, low-cost litigation work Works in a single language and reports in one currency elite.com/solutions

13 Powerful metrics, analytics, and reporting tools with instant access to critical financial and operational data provide you with the information you need, when you need it. This kind of robust functionality enables you to work with multiple options in accounts payable, invoice management, and collections, giving your staff the flexibility they need to serve your customers. You can effectively manage multinational and national firms with multiple offices and practice groups. Powerful metrics, analytics, and reporting tools with instant access to critical financial and operational data provide you with the information you need, when you need it. And you have the electronic billing tools to eliminate errors that slow down the billing cycle. Automation does not mean you have to sacrifice security. Powerful technology ensures that only users with appropriate rights can retrieve information. Access to client, matter, or project master files can be restricted to firm defined groups or individuals, and comprehensive audit controls provide a full history of all changes. Thomson Reuters Elite s Financial Management Solution enables you to have the accurate and consistent data you need to have complete management of all of your firm s financial processes and activities. 13

14 GLOBAL SERVICES FOR STRONGER AND FASTER RETURN ON investment thomson reuters elite An innovative technology leader with A 60-plus year history of serving the legal industry with innovative products and services Knowledgeable consultants with over 200 combined years of legal and professional services industry experience Placement in the leading law firms of the world, which speaks to our expertise and understanding of our legal customers needs The backing of Thomson Reuters, the world s leading source of intelligent information for businesses and professionals experience in providing technology designed for legal and professional services firms a comprehensive legal solution designed to support operational efficiency in all key functional areas for law firms and professional services organizations developed with localized functionality, yet can be translated to support global expansion, financial compliance, and country-specific requirements A technology that allows you to add new business processes as you grow Embedded best practices that allow you to implement and rapidly roll out organizational processes to meet client expectations and budget requirements and providing a complete Enterprise Business Management Solution. Connects all four major areas of firm investment: Business Development, Risk Management, Client & Matter Management, and Financial Management Designed around connecting people, tasks, and workflows Drives operational efficiency, effectiveness, and transparency Iintegrates seamlessly with current systems and workflows ACCESS WIDE-RANGING RESOURCES At Thomson Reuters Elite, quality client service is not just a phrase it s a way of doing business. With decades of experience working in the legal and professional services industry, the Thomson Reuters Elite Global Services team provides a blend of domain knowledge and market sector expertise that is second to none. Thomson Reuters Elite has also developed a wealth of best practices for seamlessly integrating its solutions into an organization s business processes. By using a comprehensive project management lifecycle approach, we ensure our clients a successful implementation, from planning to deployment. The Thomson Reuters Elite Project Quality Model (PQM) provides the framework for the successful completion of consulting, implementation, and technical service engagements in the most efficient and cost-effective manner. Additionally, the company has attained the Service Capability and Performance (SCP) Professional Service Standard certification, the definitive benchmark of service excellence in the technology industry. Achieving SCP certification confirms that Thomson Reuters Elite meets or exceeds strict requirements in delivering solutions to clients. EDUCATION SERVICES: learn from THE EXperts Our Education Services team is comprised of professional educators dedicated to providing clients with an array of quality prescriptive and customized training services and programs, with on-site and regional classroom training, educational webinars, and online training. Our education programs focus on the function of our products, from both an application and technical end-user perspective. We offer a variety of educational opportunities, including classroom training (regional and on-site), live lecture and demo webinars, online simulated classroom training, and self-paced elearning. elite.com/solutions

15 BENEFIT FROM CONNECTIONS WITH THE global strategic ALLIANCE program At Thomson Reuters Elite, we connect our valued clients with dozens of major brands whose offerings complement our Enterprise Business Management Solution. The Thomson Reuters Elite Global Strategic Alliance Program provides a global marketplace that fosters cooperation, streamlines the buy-sell cycle, and helps all involved achieve a competitive edge. Thomson Reuters Elite Global Services is comprised of the most experienced team in the industry Decades of legal industry experience with skills including CPAs, MBAs, and business process specialists Global support to organizations with multiple locations around the world Comprehensive online knowledge base with a wealth of best practices and technology information Focus on building long-term partnerships with all clients These leading companies offer complementary technologies and services to help clients automate business processes, increase profitability, and achieve competitive advantage. For example, as a Microsoft Gold Certified Partner, Thomson Reuters Elite enables seamless integration between its products and Microsoft platforms. Additional partner capabilities that benefit our clients include complementary software and hardware offerings, technical and consulting services, and much more. PEER RESOURCES Active involvement in the Thomson Reuters Elite user community allows customers to gain knowledge that will improve their business. The annual User Conference consistently boasts record-breaking attendance by providing clients with the opportunity to learn from and network with industry experts and their peers in other organizations. Thomson Reuters Elite also facilitates Peer Group networks and regional User Group meetings to solicit feedback on the development of new products and services. 15

16 Your partner for success We recognize the unique challenges you face. From identifying and attracting new clients to monitoring accounts to measuring performance and profitability, we understand every stage of running your business. The bottom line is that running an operationally superior firm is no longer an option it s a mandate and you need to be prepared to tackle the challenges of today s business world, as well as tomorrow s. Thomson Reuters Elite is committed to helping you succeed by delivering an Enterprise Business Management Solution that will help you maximize efficiency and increase profitability across your entire organization. To learn more about the Thomson Reuters Elite Enterprise Business Management Solution, visit elite.com. thomson reuters elite Headquarters 800 Corporate Pointe Suite 150 Culver City, CA U.S.A. elite.com 2015 Thomson Reuters L US/9-15

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