CURRICULUM VITAE. ADDRESS: Via Nino Bixio 152, Caronno Pertusella (VA) ITALIA.

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1 CURRICULUM VITAE GIUSEPPE PANIO DATE OF BIRTH: 20th December ADDRESS: Via Nino Bixio 152, Caronno Pertusella (VA) ITALIA. MARITAL STATUS: Unmarried. CELLULAR PHONE : Giuseppe_panio@hotmail.com EDUCATION: Degree in Electronic Engineering (specialisation in electronics ) Milan Polythecnic, 15th April Final mark 80 / 100. MILITARY SERVICE: finished 2th february LANGUAGES: Italian Native, Good knowledge of English (spoken and written ), Good knowledge of Spanish COMPUTER SKILLS: Pascal, Fortran 77, Basic, Abap IV, Abap Object, Dos and Unix.

2 SAP CRM EXPERIENCE Consultant of Realtech Italia Spa from 03/2001 to 06/2004 ; from 06/2004 until now freelance: Sap Courses: CR400 april 2001, CR700 Sap CRM Service plus internal training in SAP Italy april /may 2002, CR750 june 2001, CR410 december 2006 SAP CERTIFICATION CRM CONTACT CENTER in Walldorf August 2001 CERTIFICATION QING from Milan Order of Engineers for my working experience in Sap Projects CRM Projects : 06/2011 now CRM Project Sap LINDE CRM 7.1 Sales Order Processing Munich ORDER TAKING : Sales orders, transferring of Sales Order created in CRM to R3 and orders created in R3 to CRM. Integration of R3 Customer into CRM Business partners, taking care of BDOC middleware integration with R3 for Business partners, Materials and Sales Orders Quotation management, integration of Quotation between CRM and ERP. 09/ /2011 CRM Project Sap CRM ISU A2A MILANO Sap CRM 7.0 integrated with ISU ECC6 : Customizing Customer Interaction Center for CRM - ISU, Customizing of CIC Profiles and Assignment to Organizational Structure Integration (initial & delta download) with ISU ECC6: Business Partner, Contract Account,Connection Object, Point of Delivery, Contracts, Sales Order and Pricing Activities and Opportunities: Customizing of Activities and Opportunities for pre-sales business with Prospect y Customer

3 Marketing: Customizing Marketing, s Campaigns Campaigns with generation of Call lists, Integration with Application Area of Call Center, Developing of Interactive Scripting; Campaign Automation: Definition and execution of Periodic Campaign, Newsletter, Use of decision nodes and Rules Segmentation Builder: Definition of Marketing Attributes for Business Partner, Definition of Datasources and Attribute list to be used on Segment Builder in order to create Target Group, Profile and Profile sets 02/ /2009 CRM Project Sap CRM ISU AEM MILANO Upgrade of the CRM Solution integrated with ISU from 3.1 to 5.0 and in particular Marketing and CIC 01/ /2007 CRM 4.0 CIC - CEMEX Project (WARSAW, PARIS,DUSSELDORF) ORDER TAKING : Sales orders inside the Customer interaction Center, transferring of Sales Order created in CRM to R3 and orders created in R3 to CRM, integration of R3 Customer into CRM Business partners, taking care of BDOC middleware integration with R3 for Business partners, Materials and Sales Orders Pricing : Initial download and delta download of Pricing and Syncronizing of R3 pricing with CRM IPC pricing 10/ /2006 CRM 5.0 WHIRLPOOL EUROPE (VARESE) : MARKETING CIC WEB CLIENT: EXTERNAL LIST MANAGMENT: Use of ELM to Create Target Groups loading External Data, Enhancement of ELM using the Badi : CRM_MKTLIST_BADI to add some fields for Mapping Format and to add checks on Business Partner to avoid the creation of Consumer just existing in the CRM Database. Use of Rented list of Business Partner SEGMENTATION OF BUSINESS PARTNERS: Definition of Marketing Attribute for Business Partners Definition of Datasource (with Origin type Infosets or Marketing Attribute or BW ), Attribute List to be used on Segment Builder

4 Creation of Custom Infosets to be used to create Queries and to be used for Segmentation of Business Partners Segment Builder: Creation of Profile Set, Profiles, Target Groups, Enhancement using Badi for Deduplication rules MODELER: definition of Forms to send into s Campaigns SURVEY SUITE MANAGEMENT : Definition of Survey to used on Activities automatically created by Campaign and attached to Call lists CAMPAIGN AUTOMATION: Definition and execution of Periodic Campaign, Newsletter, Use of decision nodes and Rules CAMPAIGN EXECUTION: Execution of Campaign, Analysis of Results of Campaign : Tracking of the results of Campaign : Number of Opened, Icon Tracking (how many clicks for any Icons of an ) 04/ /2005 Project Sap CRM ISU 3.1 AEM Milano Gas and Electricity ( Residencial and Business Customer) Call Center: Customizing Customer Interaction Center for CRM - ISU, Customizing of CIC Profiles and Assignment to Organizational Structure Customizing of Navigation Area in order to use ISU objects in CIC (Connection Object, Point of Delivery, Premise, Contracts); Integration of Application Area with Front Office Process of ISU Integration (initial & delta download) with ISU R/3: Business Partner, Contract Account,Connection Object, Point of Delivery, Contracts Activities and Opportunities: Customizing of Activities for Complains (Front office and Back office) and of Opportunities for pre-sales business with Prospect y Customer Marketing: Customizing Marketing, s Campaigns Campaigns with generation of Call lists, Integration with Application Area of Call Center, Developing of Interactive Scripting Segmentation Builder: Definition of Marketing Attributes for Business Partner, Definition of Datasources and Attribute list to be used on Segment Builder in order to create Target Group, Profile and Profile sets Badi : Definition of technical specification of Business Add in for Business Transaction 07/ /2002 Project CRM 3.0 SEABO (BOLOGNA): CONTACT CENTER Role : Sap CRM Consultant

5 Customer interaction Center: Customizing CIC Profiles, Application Area, Navigation Area, BP Search, Action Box etc., define the assignment to the Organizational Structure Marketing: Customizing Marketing, s Campaigns Campaigns with generation of Call lists, Integration with Application Area of Call Center, Developing of Interactive Scripting Segmentation Builder: Definition of Marketing Attributes for Business Partner, Definition of Datasources and Attribute list to be used on Segment Builder in order to create Target Group, Profile and Profile sets Customizing Activity Management: Date profile, Partner determination profile, Status profile, Definition of Actions and assignment to Action Profile 12/ /2002 Project CRM (2.0 C,3.0) GEWISS (Bergamo) : Role : Sap CRM Consultant Activity and Opportunity Managment : Customizing of Activities and Opportunities, definition and developing of BADI in abap Object to be used for Business transactions Upgrade from the release 2.0 c to the release 3.0 Business Partner : Customizing the integration with R3 of Customer into Business Partner with PIDE transaction; initial download and delta download of BP, adapting the BP transaction with customer requirements using the Business Data Toolset 03/ /2002 Sap CRM (release 2.0 C) FIAT Project : Role : Sap CRM Consultant Prototype of Initial Download from R/3, Mobile Sales Installation, Activity and Opportunity on CRM online and Mobile, Contact Center Prototype, Abap developing of custom reports Opportunity Management : Date profile, Partner determination profile, Status profile, Definition of Actions and assignment to Action Profile

6 SAP R/3 EXPERIENCE Consultant of Sidi Spa from 12/1995 to 12/1997 Consultant of Consor s.rl. from 01/1998 to 02/2001 SAP R3 Projects : 08/ /2001 in SAP R3 FI (versione 3.1 I) in SAIPEM (E.N.I. Milano ): Role : Analyst programmer and technical Analyst in Sap FI Report and interfaces with legacy systems, Custom transaction, Modul pool custom 04/ /1998 programming in SAP R3 FI (version 3.1 H) in NESTLE (Milano) : Role : Abap programmer in Sap FI Reports, interfaces with other system for vendors. 01/ /1998 programming in SAP R3 FI (version 3.0 D ) in TECHINT POMINI : Role : Abap programmer in Sap FI interfaces with other systems for loading Customers 05/ /1997 ABAP programmer and Analyst programmer in SAP R3 SD (version 2.2, 3.0 C, 3.0 D ) in PIRELLI (Milano) Role : Abap programmer and analyst programmer in Sap R3 Sales and Distribution Developing of Reports, bath-inputs, module pool custom, function module (managment of rebates for sales agents ), use of screen painter,menu painter, data dictionary in module SD, changing of release from 2.2 to 3.0 C, use of BC transport system 01/ /1996 PHILIPS of Monza (Milan) Role : Abap programmer ABAP programmer in ABAP/4 in SAP R2 in module MM and RV 12/1995 ABAP/4 course in Origin in Milan. 2 years (1994 / 1995) of teaching of electronic in highschool.