Digitalization of energy market and energy business. Kimmo Alkio CEO,

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1 Digitalization of energy market and energy business Kimmo Alkio CEO,

2 Tieto in the energy market an overview #1 in CRM and Billing for utilities in the Nordics with 5,3 million points of delivery 40% More than every 3rd customer in the Nordics is managed via a Tieto application We contributed to the roll-out of >1 million Smart Meters We enable efficiency and automation to 3.5 million metering points Utility EDI transaction messages delivered per year Tieto Smart Utility Retail Distribution Infastructure and application management Selected customers E.ON Eidsiva Ellevio Energi Steinmark Fortum Göteborg Energi Hafslund Helsingin Energia JE-Siirto Järvi-Suomen Energia Kuopion Energia Kymenlaakson Sähkö Latvenergo Nordic Green Energy PKS Sähkönsiirto Savon Voima Verkko Skagerak Suur-Savon Sähkö Turku Energia Vattenfall Tieto Corporation

3 Dynamic digitalization Internet of Everything Everything as a service World of ecosystems Customer expectations Technology acceleration Innovations and disruptions Globalisation Regulation Price competitiveness Consumerization Population growth Aging population Urbanisation Resource nexus

4 Customer expectations fuel the disruption Customers demand new services faster and faster Ubiquitous 24/7 Self-service Personalized Experiences Trust Decentralization

5 Technology evolution Key drivers and disruptive technologies Cost of Processing 60x Over last 10 years Cost of Bandwidth 40x Over last 10 years More devices More storage Cost of Sensors Cost of Data More network bandwidth 50% Over last 10 years 1000x Over last 10 years More computing power OpenStack Spark SDN Docker Blockchain 3D printing Biometrics Nanotechnology Cryptography NoSQL Hadoop REST OpenDaylight Tieto Corporation

6 Digitalization technology trends Faster Networked Realtime Technology evolution Cheaper Smaller Robotics Data centric Predictive Smarter

7 Internal Ecosystems driving competitiveness Industries are merging Virtual Reality Real time Retail Knowledge management Cyber security Optimization through IT Financial Services Personalization & Customer Experience New entrants Retail & Wholesale Growing importance of customer experience Digital trust Tieto Corporation Mass customization Next generation retail Digital payments Value added services Forest Increasing consumer influence On demand manufacturing Manufacturing Telecoms Media Sustainable production On demand economy (incl. 3D printing) 3D printing Logistics Structural changes in demand Competition from East Optimization On demand economy Digital supply networks Factory of the future M2M / Industrial internet Consolidation and optimization Autonomous logistics Distributed Generation E-Learning Regulation & subsidies Rise of On Demand Stronger citizen influence Energy utilities Smart Grids Changing customer demand (control) Domotics / Home Automation Customer Experience Digital public services Smart Home Smart Traffic Industry Open public data uptake Public sector Digital identification Informed patient customers Aging population Internet of everything Entry to new industries Industry driver Shrinking tax payer base Key opportunity Digital health management Healthcare & Welfare Smart health monitoring homes

8 Tieto Value for Life in Energy Supplier Centric Model Domotics and Microproduction Customer Centricity Enter the Hub Era Cross Nordic systems running in three different countries in Scandinavia for retailers and DSOs Data Hub compliant Regulatory guaranteed Pay per usage Explore New Opportunities Deep understanding of the energy value chain Micro production billing Smart Office and Smart House concepts Predictive analytics Customer Journey Customer Experience Management (CEM) competence center Full lifecycle management of digital customership Wide range of consumer services Mobility Security 8 Tieto Corporation

9 Leaders as transformation drivers Recognize the change potential Leverage technology to enhance customer-first mindset Future-oriented mindset and vision Strive for partnerships and collaborations in ecosystems Facilitate digital transformation even proof of concept Seek completely new business opportunities while constantly securing customer service satisfaction and efficiency of the operations e.g. via automation 9 Tieto Corporation

10 Internal

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