CASE STUDY. How T-Systems Solved Its Data Center Challenges to Offer Dynamic Services to the U.S.

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1 CASE STUDY How T-Systems Solved Its Data Center Challenges to Offer Dynamic Services

2 The Company T-Systems, part of Deutsche Telekom Group (DT), delivers Information and Communication Technologies (ICT) solutions for major corporations and public-sector organizations worldwide. With a focus on serving multinational corporations that require transformative ICT solutions, T-Systems knows data centers. The company has nearly 100 managed data centers, 56,800 open system servers, and more than three million managed SAP users. The Challenge Establish Fully Virtualized Architecture and Industry-Leading SLAs for the U.S. Market T-Systems offers Dynamic Services IT as a service (ITaaS) offerings ranging from storage as a service (SaaS) and infrastructure as a service (IaaS) as well as popular enterprise resource planning (ERP), customer relationship management (CRM), and business intelligence (BI) applications. T-Systems keeps its Dynamic Services cost-effective and flexible for its customers by relying on a fully virtualized architecture. The following diagram depicts the twin core data center set-up that T-Systems established as part of their Dynamic Services architecture. Full virtualization, of course, requires redundancy to ensure data recovery and business continuity, says Dr. Greg Smith, Head of Portfolio Solution Design at T-Systems. When initially designing its Dynamic Services architecture, T-Systems had to determine the best way to provide service level agreements (SLAs) that met or exceeded what customers were achieving from their internal IT infrastructure. CyrusOne Enterprise Data Centers CyrusOne.com 2

3 T-Systems architecture included data center clustering, but legacy clustering solutions had recovery point objective (RPO) and recovery time objective (RTO) success rates of just percent. So for Dynamic Services, T-Systems chose the NetApp MetroCluster software. Smith explains, for synchronous mirroring in combination with what we refer to as twin-core data centers, in which we have two data centers that are over 60 miles apart. Each server has independent network interfaces for the storage network, the administration network, and the customer network. There is no routing among these interfaces nor among the networks. After vetting all available options and colocation companies, T-Systems selected CyrusOne to provide a top tier data center facility in Houston that would meet all of the T-Systems requirements for Dynamic Services. Built in 2009, the CyrusOne data center is now one of sixteen twin-core data centers hosted by T-Systems. The facility has 110,000 square feet of data center raised floor space; 8,000 KVA of total power capacity available; multiple and diverse network access points; and 24 x 7 onsite security. The facility houses the mirrored storage network, with access to the servers at the twin data center via storage IP address. The Solution Dynamic Services Delivered Via Twin Core MetroCluster T-Systems needed a twin-core setup in the United States to deliver Dynamic Services to customers in the U.S. market. To do that, they needed a strategic partner with: Top Tier Data Center /TIA certification Site availability of or greater Military grade security High-density architecture capability CyrusOne Enterprise Data Centers CyrusOne.com 3

4 Why T-Systems Selected CyrusOne There are a number of reasons why T-Systems chose CyrusOne as a partner for serving customers in the U.S., says Smith. Among them: The Houston facility was newly built, to the latest industry standards, and its location met the distance requirement relative to data center two Ability to do maintenance on any system without impacting production Dense architecture support Perhaps the biggest benefit of all: by partnering with CyrusOne, T-Systems was able to grow in market, providing cost-effective, flexible Dynamic Services to customers in yet another global venue. It s a powerful testimonial, given T-Systems expertise with data centers across the world. T-Systems is seeking to use our data centers around the world to drive growth in key markets. CyrusOne has proven to be a valued and truly strategic partner in this pursuit, says Smith. Excellent customer service Cost-effectiveness (which is critical at T-Systems high rate of growth) High-density capability for cloud architectures and work loads Flexibility for T-Systems highly dynamic customer environments Fully redundant power architecture, which ensures uptime of all hardware components and supports 100 percent availability of power to mission critical information systems and equipment Multiple generators, fuel tanks, and batteries also ensure seamless power continuity and 100 percent uptime for all components within the facility Military grade security, including 24 x 7 x 365 onsite security guards as well as biometric and card key security for access control Advanced HVAC and cooling equipment systems achieve top tier compliance, with each independently dual-powered to support optimal performance CyrusOne Enterprise Data Centers CyrusOne.com 4

5 About CyrusOne CyrusOne (NASDAQ: CONE) specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for hundreds of customers, including many of the Fortune CyrusOne s data center offerings provide the flexibility, reliability and security that enterprise customers require, which are delivered through a tailored, customer service-focused platform designed to foster long-term relationships. CyrusOne s National Internet Exchange (IX) provides robust connectivity options that help drive revenue, reduce expenses and improve service quality for the enterprise. CyrusOne is committed to full transparency in communication, management and service delivery throughout its worldwide footprint of enterprise data centers. Learn more at CyrusOne.com. Scott Brueggeman Chief Marketing Officer With more than 20 years of combined experience in data center, telecom, and internet marketing, Scott oversees global marketing strategy for CyrusOne. His initiatives have earned CyrusOne notable marketing honors, including the BMA Gold Tower Award, Gold Stevie Award, and B2B Marketing Campaign of the Year by the Business Marketing Association. Scott Brueggeman on Google+ Scott Brueggeman on Twitter Scott Brueggeman on LinkedIn Scott Brueggeman on CyrusOne Blog CS CyrusOne, LLC CyrusOne Enterprise Data Centers CyrusOne.com 5