Annual Notice of Changes for 2015

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1 Kaiser Permanente Senior Advantage Essential Plus plan (HMO) offered by Kaiser Foundation Health Plan, Inc., Hawaii Region Annual Notice of Changes for 2015 You are currently enrolled as a member of Kaiser Permanente Senior Advantage Essential Plus plan. Next year, there will be some changes to our plan's costs and benefits. This booklet tells about the changes. You have from October 15 until December 7 to make changes to your Medicare coverage for next year. Additional Resources Our Customer Service Center has free language interpreter services available for non-english speakers (phone numbers are in Section 7.1 of this booklet). This information is available in a different format for the visually impaired by calling our Customer Service Center. About Kaiser Permanente Senior Advantage Essential Plus Plan Kaiser Permanente is an HMO plan with a Medicare contract. Enrollment in Kaiser Permanente depends on contract renewal. When this booklet says "we," "us," or "our," it means Kaiser Foundation Health Plan, Inc., Hawaii Region (Health Plan). When it says "plan" or "our plan," it means Kaiser Permanente Senior Advantage (Senior Advantage). H1230_6_ accepted PBP 6

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3 Senior Advantage 2015 Annual Notice of Changes 1 Think about your Medicare coverage for next year Each fall, Medicare allows you to change your Medicare health and drug coverage during the Annual Enrollment Period. It's important to review your coverage now to make sure it will meet your needs next year. Important things to do: Check the changes to our benefits and costs to see if they affect you. Do the changes affect the services you use? It is important to review benefit and cost changes to make sure they will work for you next year. Look in Section 1 for information about benefit and cost changes for our plan. Check the changes to our prescription drug coverage to see if they affect you. Will your drugs be covered? Are they in a different tier? Can you continue to use the same pharmacies? It is important to review the changes to make sure our drug coverage will work for you next year. Look in Sections 1.6 and 2 for information about changes to our drug coverage. Check to see if your doctors and other providers will be in our network next year. Are your doctors in our network? What about the hospitals or other providers you use? Look in Section 1.3 for information about our Provider Directory. Think about your overall health care costs. How much will you spend out-of-pocket for the services and prescription drugs you use regularly? How much will you spend on your premium? How do the total costs compare to other Medicare coverage options? Think about whether you are happy with our plan. If you decide to stay with our plan: If you want to stay with us next year, it's easy you don't need to do anything. If you don't make a change by December 7, you will automatically stay enrolled in our plan. If you decide to change plans: If you decide other coverage will better meet your needs, you can switch plans between October 15 and December 7. If you enroll in a new plan, your new coverage will begin on January 1, Look in Section 3.2 to learn more about your choices , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

4 2 Senior Advantage 2015 Annual Notice of Changes Summary of important costs for 2015 The table below compares the 2014 costs and 2015 costs for our plan in several important areas. Please note this is only a summary of changes. It is important to read the rest of this Annual Notice of Changes and review the attached Evidence of Coverage to see if other benefit or cost changes affect you. Cost 2014 (this year) 2015 (next year) Monthly plan premium* *Your premium may be higher or lower than this amount. See Section 1.1 for details. $152 without Advantage Plus. $172 with Advantage Plus. $160 without Advantage Plus. $182 with Advantage Plus. Maximum out-of-pocket amount This is the most you will pay out-ofpocket for your covered Part A and Part B services. (See Section 1.2 for details.) $3,400 $3,400 Doctor office visits Inpatient hospital stays Includes inpatient acute, inpatient rehabilitation, and other types of inpatient hospital services. Inpatient hospital care starts the day you are formally admitted to the hospital with a doctor's order. The day before you are discharged is your last inpatient day. Primary care visits: $15 per visit. Specialist visits: $25 per visit. $125 per day, for days 1 6. (No charge for the remainder of your stay.) Primary care visits: $15 per visit. Specialist visits: $25 per visit. $225 per day, for days 1 6. (No charge for the remainder of your stay.) Part D prescription drug coverage Cost-sharing during the Initial Coverage Stage (up to a 30-day supply): (See Section 1.6 for details.) Drug Tier 1: $6 Drug Tier 2: $10 Drug Tier 3: $45 Drug Tier 4: $75 Drug Tier 5: 25% Drug Tier 6: $0 Drug Tier 1: $6 Drug Tier 2: $10 Drug Tier 3: $45 Drug Tier 4: $75 Drug Tier 5: 25% Drug Tier 6: $ , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

5 Annual Notice of Changes for 2015 Table of Contents Think about your Medicare coverage for next year... 1 Summary of important costs for Section 1. Changes to benefits and costs for next year... 4 Section 1.1. Changes to the monthly premium...4 Section 1.2. Changes to your maximum out-of-pocket amount...4 Section 1.3. Changes to the provider network...5 Section 1.4. Changes to the pharmacy network...5 Section 1.5. Changes to benefits and costs for medical services...6 Section 1.6. Changes to Part D prescription drug coverage...7 Section 2. Other changes Section 3. Deciding which plan to choose Section 3.1. If you want to stay in our plan...10 Section 3.2. If you want to change plans...10 Section 4. Deadline for changing plans Section 5. Programs that offer free counseling about Medicare Section 6. Programs that help pay for prescription drugs Section 7. Questions? Section 7.1. Getting help from our plan...12 Section 7.2. Getting help from Medicare...12

6 4 Senior Advantage 2015 Annual Notice of Changes Section 1. Changes to benefits and costs for next year Section 1.1. Changes to the monthly premium Cost 2014 (this year) 2015 (next year) Monthly premium without Advantage Plus (You must also continue to pay your Medicare Part B premium.) Monthly premium with Advantage Plus This plan premium applies to you only if you are enrolled in optional supplemental benefits, called Advantage Plus. (You must also continue to pay your Medicare Part B premium.) $152 $160 $172 $182 Your monthly plan premium will be more if you are required to pay a late enrollment penalty. If you have a higher income, you may have to pay an additional amount each month directly to the government for your Medicare prescription drug coverage. Your monthly plan premium will be less if you are receiving "Extra Help" with your prescription drug costs. Section 1.2. Changes to your maximum out-of-pocket amount To protect you, Medicare requires all health plans to limit how much you pay "out-of-pocket" during the year. This limit is called the "maximum out-of-pocket amount." Once you reach the maximum out-of-pocket amount, you generally pay nothing for covered Part A and Part B services (and other health care services not covered by Medicare as described in Chapter 4 of the Evidence of Coverage) for the rest of the year , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

7 Senior Advantage 2015 Annual Notice of Changes 5 Cost 2014 (this year) 2015 (next year) Maximum out-of-pocket amount Your costs for covered medical services (such as copayments) count toward your maximum out-of-pocket amount. Your plan premium and your costs for prescription drugs do not count toward your maximum out-ofpocket amount. $3,400 $3,400 Once you have paid $3,400 out-ofpocket for covered Part A and Part B services (and certain health care services not covered by Medicare), you will pay nothing for these covered services for the rest of the calendar year. Section 1.3. Changes to the provider network There are changes to our network of doctors and other providers for next year. An updated Provider Directory is located on our website at kp.org. You may also call our Customer Service Center for updated provider information or to ask us to mail you a Provider Directory. Please review the 2015 Provider Directory to see if your providers are in our network. It is important that you know that we may make changes to the hospitals, doctors, and specialists (providers) that are part of your plan during the year. There are a number of reasons why your provider might leave your plan, but if your doctor or specialist does leave your plan, you have certain rights and protections summarized below: Even though our network of providers may change during the year, Medicare requires that we furnish you with uninterrupted access to qualified doctors and specialists. When possible we will provide you with at least 30 days' notice that your provider is leaving our plan so that you have time to select a new provider. We will assist you in selecting a new qualified provider to continue managing your health care needs. If you are undergoing medical treatment, you have the right to request, and we will work with you to ensure, that the medically necessary treatment you are receiving is not interrupted. If you believe we have not furnished you with a qualified provider to replace your previous provider or that your care is not being appropriately managed, you have the right to file an appeal of our decision. If you find out your doctor or specialist is leaving your plan, please contact us so we can assist you in finding a new provider and managing your care. Section 1.4. Changes to the pharmacy network Amounts you pay for your prescription drugs may depend on which pharmacy you use. Medicare drug plans have a network of pharmacies. In most cases, your prescriptions are covered only if they are filled at one of our network pharmacies. There are changes to our network of pharmacies for next year. An updated Pharmacy Directory is located on our website at kp.org. You may also call our Customer Service Center for updated , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

8 6 Senior Advantage 2015 Annual Notice of Changes provider information or to ask us to mail you a Pharmacy Directory. Please review the 2015 Pharmacy Directory to see which pharmacies are in our network. Section 1.5. Changes to benefits and costs for medical services We are changing our coverage for certain medical services next year. The information below describes these changes. For details about the coverage and costs for these services, see Chapter 4, "Medical Benefits Chart (what is covered and what you pay)," in your 2015 Evidence of Coverage. Cost 2014 (this year) 2015 (next year) Emergency department You pay $50 per visit. You pay $65 per visit. Inpatient hospital care Note: If you are admitted to the hospital in 2014 and are not discharged until sometime in 2015, the 2014 cost-sharing will apply to that admission until you are discharged from the hospital or transferred to a skilled nursing facility. Outpatient diagnostic tests and imaging X-rays and other diagnostic tests, such as EKGs. Per admission, you pay $125 per day, for days 1 6. (No charge for the remainder of your stay.) You pay $20 per X-ray or test. Per admission, you pay $225 per day, for days 1 6. (No charge for the remainder of your stay.) You pay $25 per X-ray or test. Therapeutic radiology. You pay $20 per visit. You pay $25 per visit. Magnetic resonance imaging (MRI), computed tomography (CT), positron emission tomography (PET), and nuclear medicine. You pay $75 per test. You pay $125 per test. Outpatient surgery You pay $125 per visit. You pay $225 per visit , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

9 Senior Advantage 2015 Annual Notice of Changes 7 Cost 2014 (this year) 2015 (next year) Residential chemical dependency services Per admission, you pay $125 per day, for days 1 6. (No charge for the remainder of your stay.) Per admission, you pay $225 per day, for days 1 6. (No charge for the remainder of your stay.) Skilled nursing facility care Note: If a benefit period begins in 2014 for you and does not end until sometime in 2015, the 2014 cost-sharing will continue until the benefit period ends. Per benefit period, you pay: $0 per day, for days $50 per day, for days Per benefit period, you pay: $0 per day, for days $50 per day, for days Telephone visits Scheduled telephone appointment visits for professional services when care can be provided in this format as determined by a plan provider. Not covered. No charge. Section 1.6. Changes to Part D prescription drug coverage Changes to basic rules for our plan's Part D drug coverage Effective June 1, 2015, before your drugs can be covered under the Part D benefit, CMS will require your doctors and other prescribers to either accept Medicare or to file documentation with CMS showing that they are qualified to write prescriptions. Changes to our Drug List Our list of covered drugs is called a formulary, or Drug List (Kaiser Permanente 2015 Abridged Formulary). A copy of our Drug List is in this envelope. We made changes to our Drug List, including changes to the drugs we cover and changes to the restrictions that apply to our coverage for certain drugs. Review the Drug List to make sure your drugs will be covered next year and to see if there will be any restrictions. The Drug List we included in this envelope includes many but not all of the drugs that we will cover next year. If you don't see your drug on this list, it might still be covered. You can get the complete Drug List (Kaiser Permanente 2015 Comprehensive Formulary) by calling our Customer Service Center (see the back cover) or visiting our website (kp.org/seniormedrx) , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

10 8 Senior Advantage 2015 Annual Notice of Changes If you are affected by a change in drug coverage, you can: Work with your doctor (or other prescriber) and ask the plan to make an exception to cover the drug. To learn what you must do to ask for an exception, see Chapter 9 of your Evidence of Coverage, "What to do if you have a problem or complaint (coverage decisions, appeals, and complaints)" or call our Customer Service Center. Find a different drug that we cover. You can call our Customer Service Center to ask for a list of covered drugs that treat the same medical condition. In some situations, we will cover a one-time, temporary supply. (To learn more about when you can get a temporary supply and how to ask for one, see Chapter 5, Section 5.2, of the Evidence of Coverage.) During the time when you are getting a temporary supply of a drug, you should talk with your doctor to decide what to do when your temporary supply runs out. You can either switch to a different drug covered by the plan or ask the plan to make an exception for you and cover your current drug. Because our formulary includes all drugs that can be covered under a Medicare Part D prescription drug plan, it is not likely that we made a formulary exception for you during 2014 to cover a drug that is not on our Drug List. However, in the rare case that we did make a formulary exception during 2014, the exception may continue into 2015 as long as your network provider continues to prescribe the drug for you. Changes to prescription drug costs Note: If you are in a program that helps pay for your drugs ("Extra Help"), the information about costs for Part D prescription drugs does not apply to you. We will send you a separate insert, called the "Evidence of Coverage Rider for People Who Get Extra Help Paying for Prescription Drugs" (also called the "Low Income Subsidy Rider" or the "LIS Rider"), which tells you about your drug coverage. If you get "Extra Help" and haven't received this insert by December 31, 2014, please call our Customer Service Center and ask for the "LIS Rider." Phone numbers for our Customer Service Center are in Section 7.1 of this booklet. There are four "drug payment stages." How much you pay for a Part D drug depends on which drug payment stage you are in. (You can look in Chapter 6, Section 2, of your Evidence of Coverage for more information about the stages.) The information below shows the changes for next year to the first two stages the Yearly Deductible Stage and the Initial Coverage Stage. (Most members do not reach the other two stages the Coverage Gap Stage or the Catastrophic Coverage Stage. To get information about your costs in these stages, look at Chapter 6, Sections 6 and 7, in the attached Evidence of Coverage.) , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

11 Senior Advantage 2015 Annual Notice of Changes 9 Changes to the Deductible Stage Cost 2014 (this year) 2015 (next year) Stage 1: Yearly Deductible Stage Because we have no deductible, this payment stage does not apply to you. Because we have no deductible, this payment stage does not apply to you. Changes to your copayments in the Initial Coverage Stage Cost 2014 (this year) 2015 (next year) Stage 2: Initial Coverage Stage During this stage, the plan pays its share of the cost of your drugs and you pay your share of the cost. The costs in this row are for a one-month (30-day) supply when you fill your prescription at a network pharmacy that provides standard cost-sharing. For information about the costs for a long-term supply or mail-order prescriptions, look in Chapter 6, Section 5, of your Evidence of Coverage. We changed the tier for some of the drugs on our Drug List. To see if your drugs will be in a different tier, look them up on the Drug List. Your cost for a one-month supply filled at a network pharmacy with standard cost-sharing: Tier 1 Preferred generic drugs: You pay $6 per prescription. Tier 2 Nonpreferred generic drugs: You pay $10 per prescription. Tier 3 Preferred brandname drugs: You pay $45 per prescription. Tier 4 Nonpreferred brand-name drugs: You pay $75 per prescription. Tier 5 Specialty-tier drugs: You pay 25% of the total cost (Plan Charges) per prescription. Tier 6 Injectable Part D vaccines: You pay $0 per prescription. Once your total drug costs have reached $2,850, you will move to the next stage (the Coverage Gap Stage). Your cost for a one-month supply filled at a network pharmacy with standard costsharing: Tier 1 Preferred generic drugs: You pay $6 per prescription. Tier 2 Nonpreferred generic drugs: You pay $10 per prescription. Tier 3 Preferred brandname drugs: You pay $45 per prescription. Tier 4 Nonpreferred brand-name drugs: You pay $75 per prescription. Tier 5 Specialty-tier drugs: You pay 25% of the total cost (Plan Charges) per prescription. Tier 6 Injectable Part D vaccines: You pay $0 per prescription. Once your total drug costs have reached $2,960, you will move to the next stage (the Coverage Gap Stage) , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

12 10 Senior Advantage 2015 Annual Notice of Changes Changes to the Coverage Gap and Catastrophic Coverage Stages The other two drug coverage stages the Coverage Gap Stage and the Catastrophic Coverage Stage are for people with high drug costs. Most members do not reach the Coverage Gap Stage or the Catastrophic Coverage Stage. For information about your costs in these stages, look at Chapter 6, Sections 6 and 7, in your Evidence of Coverage. Section 2. Other changes Cost 2014 (this year) 2015 (next year) Quantity limits on Medicare Part D prescription drugs. Not applicable. We may limit the amount of a drug (number of pills, etc.) we will cover during a particular time period. Drugs with a quantity limit are identified in the Kaiser Permanente 2015 Comprehensive Formulary. Section 3. Deciding which plan to choose Section 3.1. If you want to stay in our plan To stay in our plan you don't need to do anything. If you do not sign up for a different plan or change to Original Medicare by December 7, you will automatically stay enrolled as a member of our plan for Section 3.2. If you want to change plans We hope to keep you as a member next year, but if you want to change for 2015, follow these steps: Step 1: Learn about and compare your choices You can join a different Medicare health plan. Or you can change to Original Medicare. If you change to Original Medicare, you will need to decide whether to join a Medicare drug plan and whether to buy a Medicare supplement (Medigap) policy. To learn more about Original Medicare and the different types of Medicare plans, read Medicare & You 2015, call your State Health Insurance Assistance Program (see Section 5), or call Medicare (see Section 7.2). You can also find information about plans in your area by using the Medicare Plan Finder on the Medicare website. Go to and click "Find health & drug plans." Here, you can find information about costs, coverage, and quality ratings for Medicare plans. As a reminder, Kaiser Permanente offers other Medicare health plans. These other plans may differ in coverage, monthly premiums, and cost-sharing amounts , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

13 Senior Advantage 2015 Annual Notice of Changes 11 Step 2: Change your coverage To change to a different Medicare health plan, enroll in the new plan. You will automatically be disenrolled from our plan. To change to Original Medicare with a prescription drug plan, enroll in the new drug plan. You will automatically be disenrolled from our plan. To change to Original Medicare without a prescription drug plan, you must either: Send us a written request to disenroll. Contact our Customer Service Center if you need more information on how to do this (phone numbers are in Section 7.1 of this booklet). Or contact Medicare at MEDICARE ( ), 24 hours a day, 7 days a week, and ask to be disenrolled. TTY users should call Section 4. Deadline for changing plans If you want to change to a different plan or to Original Medicare for next year, you can do it from October 15 until December 7. The change will take effect on January 1, Are there other times of the year to make a change? In certain situations, changes are also allowed at other times of the year. For example, people with Medicaid, those who get "Extra Help" paying for their drugs, and those who move out of the service area are allowed to make a change at other times of the year. For more information, see Chapter 10, Section 2.3, of the Evidence of Coverage. If you enrolled in a Medicare Advantage plan for January 1, 2015, and don't like your plan choice, you can switch to Original Medicare between January 1 and February 14, For more information, see Chapter 10, Section 2.2, of the Evidence of Coverage. Section 5. Programs that offer free counseling about Medicare The State Health Insurance Assistance Program (SHIP) is a government program with trained counselors in every state. In Hawaii, the SHIP is called Hawaii SHIP. Hawaii SHIP is independent (not connected with any insurance company or health plan). It is a state program that gets money from the federal government to give free local health insurance counseling to people with Medicare. Hawaii SHIP counselors can help you with your Medicare questions or problems. They can help you understand your Medicare plan choices and answer questions about switching plans. You can call Hawaii SHIP at from Oahu or toll-free at TTY is You can learn more about Hawaii SHIP by visiting their website (www.hawaiiship.org). Section 6. Programs that help pay for prescription drugs You may qualify for help paying for prescription drugs. There are two basic kinds of help: "Extra Help" from Medicare. People with limited incomes may qualify for "Extra Help" to pay for their prescription drug costs. If you qualify, Medicare could pay up to 75% or more of your drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not have a coverage gap or late enrollment penalty. Many people are eligible and don't even know it. To see if you qualify, call: , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

14 12 Senior Advantage 2015 Annual Notice of Changes MEDICARE ( ). TTY users should call , 24 hours a day/7 days a week; The Social Security office at between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, (applications); or Your state Medicaid office (applications). Prescription Cost-sharing Assistance for Persons with HIV/AIDS. The AIDS Drug Assistance Program (ADAP) helps ensure that ADAP-eligible individuals living with HIV/AIDS have access to life-saving HIV medications. Individuals must meet certain criteria, including proof of state residence and HIV status, low income as defined by the state, and uninsured/underinsured status. Medicare Part D prescription drugs that are also covered by ADAP qualify for prescription cost-sharing assistance through the HIV Drug Assistance Program (HDAP). For information on eligibility criteria, covered drugs, or how to enroll in the program, please call HIV Drug Assistance Program (HDAP) at Section 7. Questions? Section 7.1. Getting help from our plan Questions? We're here to help. Please call our Customer Service Center at (TTY only, call 711.) We are available for phone calls seven days a week, 8 a.m. to 8 p.m. Calls to these numbers are free. Read your 2015 Evidence of Coverage (it has details about next year's benefits and costs) This Annual Notice of Changes gives you a summary of changes in your benefits and costs for For details, look in the 2015 Evidence of Coverage for our plan. The Evidence of Coverage is the legal, detailed description of your plan benefits. It explains your rights and the rules you need to follow to get covered services and prescription drugs. A copy of the Evidence of Coverage is included in this booklet. Visit our website You can also visit our website at kp.org. As a reminder, our website has the most up-to-date information about our provider network (Provider Directory) and our list of covered drugs (Kaiser Permanente 2015 Comprehensive Formulary). Section 7.2. Getting help from Medicare To get information directly from Medicare: Call MEDICARE ( ) You can call MEDICARE ( ), 24 hours a day, 7 days a week. TTY users should call Visit the Medicare website You can visit the Medicare website (http://www.medicare.gov). It has information about cost, coverage, and quality ratings to help you compare Medicare health plans. You can find information about plans available in your area by using the Medicare Plan Finder on the , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

15 Senior Advantage 2015 Annual Notice of Changes 13 Medicare website. (To view the information about plans, go to and click on "Find health & drug plans.") Read Medicare & You 2015 You can read the Medicare & You 2015 handbook. Every year in the fall, this booklet is mailed to people with Medicare. It has a summary of Medicare benefits, rights and protections, and answers to the most frequently asked questions about Medicare. If you don't have a copy of this booklet, you can get it at the Medicare website (http://www.medicare.gov) or by calling MEDICARE ( ), 24 hours a day, 7 days a week. TTY users should call , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

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17 January 1 December 31, 2015 Evidence of Coverage Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Kaiser Permanente Senior Advantage (HMO) This booklet gives you the details about your Medicare health care and prescription drug coverage from January 1 to December 31, It explains how to get coverage for the health care services and prescription drugs you need. This is an important legal document. Please keep it in a safe place. This plan, Kaiser Permanente Senior Advantage, is offered by Kaiser Foundation Health Plan, Inc. - Hawaii Region (Health Plan). When this Evidence of Coverage says "we," "us," or "our," it means Health Plan. When it says "plan" or "our plan," it means Kaiser Permanente Senior Advantage (Senior Advantage). Kaiser Permanente is an HMO plan with a Medicare contract. Enrollment in Kaiser Permanente depends on contract renewal. Our Customer Service Center has free language interpreter services available for non-english speakers (phone numbers are printed on the back cover of this booklet). This information is available in a different format for the visually impaired by calling our Customer Service Center (phone numbers are printed on the back cover of this booklet). Benefits, formulary, pharmacy network, premium, and/or copayments/coinsurance may change on January 1, H1230_6_ accepted PBP 6

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19 Table of Contents 2015 Evidence of Coverage Table of Contents This list of chapters and page numbers is your starting point. For more help in finding information you need, go to the first page of a chapter. You will find a detailed list of topics at the beginning of each chapter. CHAPTER 1. Getting started as a member... 1 Explains what it means to be in a Medicare health plan and how to use this booklet. Tells about materials we will send you, your plan premium, your plan membership card, and keeping your membership record up-to-date. CHAPTER 2. Important phone numbers and resources Tells you how to get in touch with our plan (Senior Advantage) and with other organizations including Medicare, the State Health Insurance Assistance Program (SHIP), the Quality Improvement Organization, Social Security, Medicaid (the state health insurance program for people with low incomes), programs that help people pay for their prescription drugs, and the Railroad Retirement Board. CHAPTER 3. Using our plan's coverage for your medical services Explains important things you need to know about getting your medical care as a member of our plan. Topics include using the providers in our plan's network and how to get care when you have an emergency. CHAPTER 4. Medical Benefits Chart (what is covered and what you pay) Gives the details about which types of medical care are covered and not covered for you as a member of our plan. Explains how much you will pay as your share of the cost for your covered medical care. CHAPTER 5. Using our plan's coverage for your Part D prescription drugs Explains rules you need to follow when you get your Part D drugs. Tells how to use our Kaiser Permanente 2015 Abridged Formulary and Kaiser Permanente 2015 Comprehensive Formulary to find out which drugs are covered. Tells which kinds of drugs are not covered. Explains several kinds of restrictions that apply to coverage for certain drugs. Explains where to get your prescriptions filled. Tells about our plan's programs for drug safety and managing medications , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

20 Table of Contents CHAPTER 6. What you pay for your Part D prescription drugs Tells about the three stages of drug coverage (Initial Coverage Stage, Coverage Gap Stage, and Catastrophic Coverage Stage) and how these stages affect what you pay for your drugs. Explains the six cost-sharing tiers for your Part D drugs and tells what you must pay for a drug in each cost-sharing tier. Tells about the late enrollment penalty. CHAPTER 7. Asking us to pay our share of a bill you have received for covered medical services or drugs Explains when and how to send a bill to us when you want to ask us to pay you back for our share of the cost for your covered services or drugs. CHAPTER 8. Your rights and responsibilities Explains the rights and responsibilities you have as a member of our plan. Tells what you can do if you think your rights are not being respected. CHAPTER 9. What to do if you have a problem or complaint (coverage decisions, appeals, and complaints) Tells you step-by-step what to do if you are having problems or concerns as a member of our plan. Explains how to ask for coverage decisions and make appeals if you are having trouble getting the medical care or prescription drugs you think are covered by our plan. This includes asking us to make exceptions to the rules or extra restrictions on your coverage for prescription drugs, and asking us to keep covering hospital care and certain types of medical services if you think your coverage is ending too soon. Explains how to make complaints about quality of care, waiting times, customer service, and other concerns. CHAPTER 10. Ending your membership in our plan Explains when and how you can end your membership in our plan. Explains situations in which our plan is required to end your membership. CHAPTER 11. Legal notices Includes notices about governing law and about nondiscrimination. CHAPTER 12. Definitions of important words Explains key terms used in this booklet. kp.org

21 Chapter 1: Getting started as a member 1 CHAPTER 1. Getting started as a member SECTION 1. Introduction... 2 Section 1.1 You are enrolled in Senior Advantage, which is a Medicare HMO... 2 Section 1.2 What is the Evidence of Coverage booklet about?... 2 Section 1.3 What does this chapter tell you?... 2 Section 1.4 What if you are new to Senior Advantage?... 3 Section 1.5 Legal information about the Evidence of Coverage... 3 SECTION 2. What makes you eligible to be a plan member?... 3 Section 2.1 Your eligibility requirements... 3 Section 2.2 What are Medicare Part A and Medicare Part B?... 4 Section 2.3 Here is our plan service area for Senior Advantage... 4 SECTION 3. What other materials will you get from us?... 4 Section 3.1 Your plan membership card use it to get all covered care and prescription drugs... 4 Section 3.2 The Provider Directory: Your guide to all providers in our network... 5 Section 3.3 The Pharmacy Directory: Your guide to pharmacies in our network... 6 Section 3.4 Our plan's Kaiser Permanente 2015 Abridged Formulary... 6 Section 3.5 The Part D Explanation of Benefits (the "Part D EOB"): Reports with a summary of payments made for your Part D prescription drugs... 6 SECTION 4. Your monthly premium for our plan... 7 Section 4.1 How much is your plan premium?... 7 Section 4.2 There are several ways you can pay your plan premium... 9 Section 4.3 Can we change your monthly plan premium during the year? SECTION 5. Please keep your plan membership record up-to-date Section 5.1 How to help make sure that we have accurate information about you SECTION 6. We protect the privacy of your personal health information Section 6.1 We make sure that your health information is protected SECTION 7. How other insurance works with our plan Section 7.1 Which plan pays first when you have other insurance? , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

22 Chapter 1: Getting started as a member 2 SECTION 1. Introduction Section 1.1 You are enrolled in Senior Advantage, which is a Medicare HMO You are covered by Medicare, and you have chosen to get your Medicare health care and your prescription drug coverage through our plan, Kaiser Permanente Senior Advantage. There are different types of Medicare health plans. Senior Advantage is a Medicare Advantage HMO Plan (HMO stands for Health Maintenance Organization). Like all Medicare health plans, this Medicare HMO is approved by Medicare and run by a private company. Section 1.2 What is the Evidence of Coverage booklet about? This Evidence of Coverage booklet tells you how to get your Medicare medical care and prescription drugs covered through our plan. This booklet explains your rights and responsibilities, what is covered, and what you pay as a member of our plan. This Evidence of Coverage describes more than one Senior Advantage plan in our Hawaii Region's service area. The following Senior Advantage plans are included in this Evidence of Coverage and they all include Medicare Part D prescription drug coverage: Kaiser Permanente Senior Advantage Essential Plus plan (HMO). Kaiser Permanente Senior Advantage Essential plan (HMO). If you are not certain which plan you are enrolled in, please call our Customer Service Center or refer to the cover of the Annual Notice of Changes (or for new members, your enrollment confirmation letter). This Evidence of Coverage also describes "optional supplemental benefits" called Advantage Plus. References to these benefits apply to you only if you are enrolled in Advantage Plus. These Senior Advantage plans are offered by Kaiser Foundation Health Plan, Inc. Hawaii Region (Health Plan). When this Evidence of Coverage says "we," "us," or "our," it means Health Plan. When it says "plan" or "our plan," it means Kaiser Permanente Senior Advantage (Senior Advantage). The words "coverage" and "covered services" refer to the medical care and services and the prescription drugs available to you as a member of our plan. Section 1.3 What does this chapter tell you? Look through Chapter 1 of this Evidence of Coverage to learn: What makes you eligible to be a plan member? What is our service area? kp.org

23 Chapter 1: Getting started as a member 3 What materials will you get from us? What is your plan premium and how can you pay it? How do you keep the information in your membership record up-to-date? Section 1.4 What if you are new to Senior Advantage? If you are a new member, then it's important for you to learn what our plan's rules are and what services are available to you. We encourage you to set aside some time to look through this Evidence of Coverage booklet. If you are confused or concerned or just have a question, please contact our Customer Service Center (phone numbers are printed on the back cover of this booklet). Section 1.5 Legal information about the Evidence of Coverage It's part of our contract with you This Evidence of Coverage is part of our contract with you about how our plan covers your care. Other parts of this contract include your enrollment form, our Kaiser Permanente 2015 Abridged Formulary and Kaiser Permanente 2015 Comprehensive Formulary, and any notices you receive from us about changes to your coverage or conditions that affect your coverage. These notices are sometimes called "riders" or "amendments." The contract is in effect for the months in which you are enrolled in Senior Advantage between January 1, 2015, and December 31, Each calendar year, Medicare allows us to make changes to the plans that we offer. This means we can change the costs and benefits of our plan after December 31, We can also choose to stop offering the plan, or to offer it in a different service area, after December 31, Medicare must approve our plan each year Medicare (the Centers for Medicare & Medicaid Services) must approve our plan each year. You can continue to get Medicare coverage as a member of our plan as long as we choose to continue to offer our plan and Medicare renews its approval of our plan. SECTION 2. What makes you eligible to be a plan member? Section 2.1 Your eligibility requirements You are eligible for membership in our plan as long as: You live in our geographic service area (Section 2.3 below describes our service area). and you have both Medicare Part A and Medicare Part B , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

24 Chapter 1: Getting started as a member 4 and you do not have End-Stage Renal Disease (ESRD), with limited exceptions, such as if you develop ESRD when you are already a member of a plan that we offer, or you were a member of a different plan that was terminated. Section 2.2 What are Medicare Part A and Medicare Part B? When you first signed up for Medicare, you received information about what services are covered under Medicare Part A and Medicare Part B. Remember: Medicare Part A generally helps cover services provided by hospitals (for inpatient services), skilled nursing facilities, or home health agencies. Medicare Part B is for most other medical services (such as physician's services and other outpatient services) and certain items (such as durable medical equipment and supplies). Section 2.3 Here is our plan service area for Senior Advantage Although Medicare is a federal program, our plan is available only to individuals who live in our plan service area. To remain a member of our plan, you must continue to reside in the plan service area. The service area is described below. Our service area includes these parts of counties in Hawaii, in the following ZIP codes only: Hawaii County: 96704, 96710, 96719, 96720, 96721, 96725, 96726, 96727, 96728, 96737, 96738, 96739, 96740, 96743, 96745, 96749, 96750, 96755, 96760, 96764, 96771, 96773, 96774, 96776, 96778, 96780, 96781, 96783, and If you plan to move out of the service area, please contact our Customer Service Center (phone numbers are printed on the back cover of this booklet). When you move, you will have a special enrollment period that will allow you to switch to Original Medicare or enroll in a Medicare health or drug plan that is available in your new location. It is also important that you call Social Security if you move or change your mailing address. You can find phone numbers and contact information for Social Security in Chapter 2, Section 5. SECTION 3. What other materials will you get from us? Section 3.1 Your plan membership card use it to get all covered care and prescription drugs While you are a member of our plan, you must use your membership card for our plan whenever you get any services covered by our plan and for prescription drugs you get at network pharmacies. Here's a sample membership card to show you what yours will look like: kp.org

25 Chapter 1: Getting started as a member 5 As long as you are a member of our plan, you must not use your red, white, and blue Medicare card to get covered medical services (with the exception of routine clinical research studies and hospice services). Keep your red, white, and blue Medicare card in a safe place in case you need it later. Here's why this is so important: If you get covered services using your red, white, and blue Medicare card instead of using your Senior Advantage membership card while you are a plan member, you may have to pay the full cost yourself. If your plan membership card is damaged, lost, or stolen, call our Customer Service Center right away and we will send you a new card. Phone numbers for our Customer Service Center are printed on the back cover of this booklet. Section 3.2 The Provider Directory: Your guide to all providers in our network The Provider Directory lists our network providers. What are "network providers"? Network providers are the doctors and other health care professionals, medical groups, hospitals, and other health care facilities that have an agreement with us to accept our payment and any plan cost-sharing as payment in full. We have arranged for these providers to deliver covered services to members in our plan. Why do you need to know which providers are part of our network? It is important to know which providers are part of our network because, with limited exceptions, while you are a member of our plan you must use network providers to get your medical care and services. The only exceptions are emergencies, urgently needed care when the network is not available (generally, when you are out of the area), out-of-area dialysis services, and cases in which our plan authorizes use of out-of-network providers. See Chapter 3, "Using our plan's coverage for your medical services," for more specific information about emergency, out-ofnetwork, and out-of-area coverage. If you don't have your copy of the Provider Directory, you can request a copy from our Customer Service Center (phone numbers are printed on the back cover of this booklet). You may ask our Customer Service Center for more information about our network providers, , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

26 Chapter 1: Getting started as a member 6 including their qualifications. You can view or download the Provider Directory at kp.org. Both our Customer Service Center and our website can give you the most up-to-date information about our network providers. Section 3.3 The Pharmacy Directory: Your guide to pharmacies in our network What are "network pharmacies"? Our Pharmacy Directory gives you a complete list of our network pharmacies that means all of the pharmacies that have agreed to fill covered prescriptions for our plan members. Why do you need to know about network pharmacies? You can use the Pharmacy Directory to find the network pharmacy you want to use. This is important because, with few exceptions, you must get your prescriptions filled at one of our network pharmacies if you want our plan to cover (help you pay for) them. If you don't have the Pharmacy Directory, you can get a copy from our Customer Service Center (phone numbers are printed on the back cover of this booklet). At any time, you can call our Customer Service Center to get up-to-date information about changes in the pharmacy network. You can also find this information on our website at kp.org/seniormedrx. Section 3.4 Our plan's Kaiser Permanente 2015 Abridged Formulary Our plan has a Kaiser Permanente 2015 Abridged Formulary. We call it the "Drug List" for short. It tells you which Part D prescription drugs are covered by our plan. The drugs on this list are selected by our plan with the help of a team of doctors and pharmacists. The list must meet requirements set by Medicare. Medicare has approved our Drug List. The Drug List also tells you if there are any rules that restrict coverage for your drugs. We will send you a copy of the Drug List. The Drug List we send to you includes information for the covered drugs that are most commonly used by our members. However, we cover additional drugs that are not included in the printed Drug List. If one of your drugs is not listed in the Drug List, you should visit our website or contact our Customer Service Center to find out if we cover it. To get the most complete and current information about which drugs are covered, you can visit our website (kp.org/seniormedrx) or call our Customer Service Center (phone numbers are printed on the back cover of this booklet). Section 3.5 The Part D Explanation of Benefits (the "Part D EOB"): Reports with a summary of payments made for your Part D prescription drugs When you use your Part D prescription drug benefits, we will send you a summary report to help you understand and keep track of payments for your Part D prescription drugs. This summary report is called the Part D Explanation of Benefits (or the "Part D EOB"). kp.org

27 Chapter 1: Getting started as a member 7 The Part D EOB tells you the total amount you, or others on your behalf, have spent on your Part D prescription drugs and the total amount we have paid for each of your Part D prescription drugs during the month. Chapter 6 ("What you pay for your Part D prescription drugs") gives you more information about the Part D EOB and how it can help you keep track of your drug coverage. A Part D EOB summary is also available upon request. To get a copy, please contact our Customer Service Center (phone numbers are printed on the back cover of this booklet). You can also choose to get your Part D EOB online instead of by mail. Please visit kp.org/goinggreen and sign on to learn more about choosing to view your Part D EOB securely online. SECTION 4. Your monthly premium for our plan Section 4.1 How much is your plan premium? As a member of our plan, you pay a monthly plan premium. The table below shows the monthly plan premium amount for each plan we are offering in the service area. In addition, you must continue to pay your Medicare Part B premium (unless your Part B premium is paid for you by Medicaid or another third party). Monthly plan premium Senior Advantage plan name Senior Advantage without Advantage Plus *Senior Advantage with Advantage Plus Senior Advantage Essential Plus Plan $160 $182 Senior Advantage Essential Plan $39 $61 *If you signed up for extra benefits, also called "optional supplemental benefits" (Advantage Plus), then you pay an additional premium each month for these extra benefits. If you have any questions about your plan premiums, please call our Customer Service Center and see Chapter 4, Section 2.2, for more information. In some situations, your plan premium could be less There is a program to help people with limited resources pay for their drugs. The "Extra Help" program helps people with limited resources pay for their drugs. Chapter 2, Section 7, tells you more about this program. If you qualify, enrolling in the program might lower your monthly plan premium , seven days a week, 8 a.m. to 8 p.m. (TTY 711)

28 Chapter 1: Getting started as a member 8 If you are already enrolled and getting help from this program, the information about premiums in this Evidence of Coverage does not apply to you. We will send you a document, called the "Evidence of Coverage Rider for People Who Get Extra Help Paying for Prescription Drugs" (also known as the "Low Income Subsidy Rider" or the "LIS Rider"), which tells you about your drug coverage. If you don't have this rider by December 31, 2014, please call our Customer Service Center and ask for the "LIS Rider." Phone numbers for our Customer Service Center are printed on the back cover of this booklet. In some situations, your plan premium could be more In some situations, your plan premium could be more than the amount listed above in this section. This situation is described below: Some members are required to pay a late enrollment penalty because they did not join a Medicare drug plan when they first became eligible or because they had a continuous period of 63 days or more when they didn't have "creditable" prescription drug coverage. ("Creditable" means the drug coverage is expected to pay, on average, at least as much as Medicare's standard prescription drug coverage.) For these members, the late enrollment penalty is added to our plan's monthly premium. Their premium amount will be the monthly plan premium plus the amount of their late enrollment penalty. If you are required to pay the late enrollment penalty, the amount of your penalty depends upon how long you waited before you enrolled in drug coverage or how many months you were without drug coverage after you became eligible. Chapter 6, Section 9, explains the late enrollment penalty. If you have a late enrollment penalty and do not pay it, you could be disenrolled from our plan. Many members are required to pay other Medicare premiums In addition to paying the monthly plan premium, many members are required to pay other Medicare premiums. As explained in Section 2 above, in order to be eligible for our plan, you must be entitled to Medicare Part A and enrolled in Medicare Part B. For that reason, some plan members (those who aren't eligible for premium-free Part A) pay a premium for Medicare Part A. And most plan members pay a premium for Medicare Part B. You must continue paying your Medicare premiums to remain a member of our plan. Some people pay an extra amount for Part D because of their yearly income. This is known as Income Related Monthly Adjustment Amounts, also known as IRMAA. If your income is $85,000 or above for an individual (or married individuals filing separately) or $170,000 or above for married couples, you must pay an extra amount directly to the government (not the Medicare plan) for your Medicare Part D coverage. If you are required to pay the extra amount and you do not pay it, you will be disenrolled from our plan and lose prescription drug coverage. If you have to pay an extra amount, Social Security, not your Medicare plan, will send you a letter telling you what that extra amount will be. kp.org

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