Number 60 Year XI October Construyendo. L atin America. We need to be market makers, not order takers. page 4

Size: px
Start display at page:

Download "Number 60 Year XI October 2011. Construyendo. L atin America. We need to be market makers, not order takers. page 4"

Transcription

1 Number 60 Year XI October 2011 Construyendo L atin America We need to be market makers, not order takers. page 4

2 Ready to go, because it s now! In numerous opportunities we have communicated through this means to highlight the energy, the passion and the discipline that identifies us as collaborators within the Skanska Group. Skanska, the company that in a few months will celebrate its first 125 years. Facing such an important event, we find ourselves in front of a new starting point: the Business Plan. A Master Plan for all Skanska, for the luster that has just started, founded on the enormous experience we have had successfully concluding thousands of projects. Hundreds of thousands of people have traveled throughout the more than 100 years of the company s history. They have written the story that sustains our present. They have also been responsible for keeping the knowledge and the passion in house. The generations that preceded us are the ones that compel us. On the pages of this story and in the reality of our company there has not been any letting up in the completion of our achievements. No new book starts with a blank page. Rising above is the principle protagonist, which is what unites our passion. Reaching our goals demands from each of us the capacity to anticipate what will come. In moments of crises we need to protect each other, but at the same time we must play to win. It is not enough to play a defensive game. When the world becomes stronger-and it will become stronger-we want to be the first to take action, to maintain our pole position in all the markets and territories where we operate. Now is the moment to go forward, using to the fullest our DNA as leaders, to bring together the best team to win in any terrain. What is our challenge for the next 125 years? To be creators of markets, anticipating our business strategies and attracting the best. To arrive first. Some tracks have already been made. Our arrival in Colombia and entering the Commercial Development business line in Romania are examples of this. The search for greater opportunities on the part of Skanska Infrastructure Development, that in its plans specifically includes Latin America and the strengthening of the Commercial Development Business Unit in the United States also respond to this challenge. Green businesses are crucial to current and future markets. The strategy we have defined to develop products, solutions and green services in our region is also aligned to businesses that provide profitable growth. Make business and learn. This is also what it s all about at the moment. To learn from our experience and knowledge of other Business Units, our Operating Units and from our own colleagues. The baggage of practices that have determined our present during this first stage in Skanska, that we re already celebrating, must flow in territories and business lines. To replicate what we know best is definitely what our clients are looking for. First. Always first. That is our goal as a work team, as One Skanska. To improve what is necessary to always be solid, competent and in this way, comply with our commitment. We re convinced of having what is needed, on the contrary, we could ve never reached this point. Can you imagine our Skanska in the next 125 years? It will be easy to recognize it because we will always be going forward! Let s go, together, towards the next 125 years that await us! Hernán Morano President and CEO, Skanska LA

3 Contents # We need to be market makers, not order takers. 14 A team that builds roads Focus on the client We are looking for a role change, an attitude that will take us one step ahead, to interpret the necessities and opportunities of our clients, to continually guide them instead of only responding to their requests. How do we do this and how do we perfect it? Chile In this edition, the protagonist is the team that is executing the Concesion Vial de Autopistas project in the Antofagasta region. The modifications in Routes One and Five will improve safety in those roads and connectivity between the ports of Antofagasta and Mejillones. 20 Benchmark in business ethics management 26 The Brooklyn Bridge, more than a symbol Ethics Hernán Morano, President of Skanska L A was recognized by the Fundacion Jovenes Lideres, that on other occasions has highlighted as references people like Mario Vargas Llosa or the founder of the World Economic Forum, Klaus Schawb. This is not a recognition to one person but to one company stated Hernan. Projects Skanska USA Civil is in charge of the restoration and improvements to this emblematic construction in the city of New York. Its access ramps will be widened and reinforced, the main bridge will be cleaned and its cables will once again be painted, highlighting its structure. One more example of the leading role that Skanska has in this important market. Construyendo L a t i n o a m é r i c a Construyendo Latinoamérica is a publication edited by the Skanska LA Communications sector for internal distribution. Address: Av. del Libertador th Floor, Olivos, Buenos Aires, Argentina. Acknowledgments in this edition: Carina Cavallo, Contanza Farias, Luis Ladero, Luana Lima, Alejandro Pontarolo, Romina Rico, Renata Samos, Karol Salinas and Karina Valero. Responsible for the publication: Juan A. Saravia Human Resources and Communications Vice President Editor: Milagros Reilly Design: dinamica comunicaciones Printed on FSC paper In harmony with the environment Find this magazine and other publications on Construyendo is a space for everyone, capable of adding the voices of those who make Skanska in Latin America. Because every one of us has something to share, send your suggestions or content ideas for the next publication to the area of Corporate Communications: Construyendo Latinoamérica Nº

4 We need to be market makers, not order takers. To create markets means getting together with the clients and listening to their needs, understand their business and how they think. Only in this way can we reach them with solutions and suggestions to improve their business. Texts Skanska LA The global economic scenario changes according to different variables, some of them unpredictable due to their nature: political changes, social changes and mergers and acquisitions of companies. As a result, companies need to adapt their strategies to these changes and look over their plans. Nevertheless, there are certain objectives that are immoveable. At Skanska, the objective of reaching 2015 with profitable growth and positioning ourselves as leaders in five areas: safety, ethics, human development, green business and risk management, remains intact. To successfully reach this objective, our clients play a key role: they pay for our products, our experience and our know-how. Our current challenge is to get closer, interpret their needs in order to respond with the right products and also add value to their own projects. They expect a proactive and creative attitude from us. Helvi Vaisanen, Vice President of Client Relations of Skanska Finland and a member of the Experts Group in that area expresses it this way We we must create markets and not just take orders This role change is an example of our need and duty to adapt to changes in the market. Our region, the same as the European economy has lived through changes coming from exogenous and endogenous factors. And surely, those external changes warrant continuous analysis regarding our ways to get closer to the clients, to be up to date and, at the right moment, be ready for the next steps. Events on the right path At Skanska LA, the Business Development managers are the ones that have the first contact with a client. Last July in Buenos Aires the new edition of the annual commercial meeting took place. Alfredo Collado, Executive Vice President and member of the EMT gathered colleagues from the region in charge of development and the commercial management for each country with the objective of analyzing the different local scenarios, share problems and solutions and plan business decisions to face new challenges. Among the areas addressed, the following were discussed: The mining sector to look up a relevant space, considering the notable evolution and weight it has in Chile and Peru. Details were given to the needs of those clients regarding safety, labor relationship management, community relations and experience with human resources. The conversation centered on how our company can also have profitable growth in this area. Sharing and debating the experiences of other colleagues from different territories and markets is the answer to the need of a company that needs to learn to be a winner. The search and common practices that may be aligned developing a net of internal contacts was another point of interest. For precisely this, we are driven by the diversification towards new products and clients. The participation of Skanska LA in the Customer Relations Expert Group is another example. In this area different experiences are shared with members of the Skanska 4 Construyendo Latinoamérica Nº

5 Main Article Positioning ourselves one step ahead, arriving on time where we re set our goals and committed ourselves. This is also about being market creators and not simply order takers. world, nourishing from the tools developed by other Business Units that can be applied or adapted to our local markets. The networking with other business units, through the Centers for Excellency that have experience with products that are nontraditional for Skanska LA, like railroads and hospitals is fundamental. The stagnation of the European and North American markets is shifting the flow of investments towards Latin America. Another work group which we are involved in as a regional team is the one looking for the most competitive way to grow in the business of infrastructure concessions in Latin America, together with Skanska Infrastructure Development (ID). Roads and hydraulic and thermal stations are among some of the more interesting projects for developments in the next years. Also analyzed was the opportunity to develop green business, in addition to the environmental services we are already carrying out, going into this new market of generating renewable energy and sustainable buildings. As a first step, our goal is aimed at finding the option that adds green value to the new projects of our clients, especially in the Engineering and Construction areas. Other subjects that were analyzed where related to entering new territories, like Colombia and with the development of new products, like the manufacturing of offshore modules for oil production and treatment in Brazil. To be aware of the dynamics and changes in the markets where we find ourselves and where we look to go in, get closer and inter part the needs of our clients, share experiences and best regional practices, allows us to position ourselves one step ahead, arrive on time where we have set our goal and committed ourselves. This is also about being creators of markets and not simply order takers. Positioning ourselves one step ahead, arriving on time where we re set our goals and committed ourselves. This is also about being market creators and not simply order takers. Construyendo Latinoamérica Nº

6 Testimonials Antonio Antolín and Claudio Lima, the Business Development managers share their experiences with the individual handling of each client that allowed them to generate new contracts and broaden their markets. Texts Skanska LA Photography Skanska LA Antonio Antolín, Business Development Manager, Argentina How do you know and update the information regarding the local market so, for example, you anticipate changes in the strategy of your current and potential clients? To carry out a good market analysis, it is very important to read the economic realities of the country where one is at. What is the status of the local industry, the installed capacity and the possibility for development in the different areas where we expect to work? We must stay ahead and have excellent contact with the clients; this allows us to know their investment plans, strategies used with the competition and their strengths and weaknesses in order to plan and see where our added value is. Knowing our clients allows us to create allegiances, go forward and create our market. In what manner do you approach the clients in order to respond in a timely manner and form to their needs? The success of a company depends on the demand of its clients. They are the protagonists and the most important factor in business dealings. In this market there is a saturation of construction companies, which makes us develop differential criteria to attract and retain those clients that hold no loyalty to brands or companies. Today, one has to make important tradeoffs with the clients. To gain their allegiance we have to stand out. What successful practices would you like to share that you feel could be imitated or applied in other territories of the region? A recent contract was that of VALE PRC. There we had many different activities. First, we had to approach the people who spoke the same language as the company. Afterwards, we had to become known as Skanska in Argentina. We had to earn their trust. It was important to look over the process they had for this project together.being close to them allowed us to learn their need, respond, help and demonstrate we would be there for them. We implemented this trade off and were able to stand out. Claudio Lima, Business Development Manager, Brazil We act robustly in market investigation. We participate in events related to the business and take measures that will help position ourselves ahead of our clients and ahead of the competition. We align our commercial strategies to those of our clients. For example, we value Petrobras business plan at the time of selecting the main projects to be incorporated to the Skanska PEN in Brazil. We are constantly looking to diversify our markets, for example, in the construction of modules for off-shore vessels, in railroad development and highways, etc. We look for a direct relationship, transparent and continuous with our clients and future clients in order to understand their needs in the best possible way. We periodically evaluate the client s satisfaction throughout the projects we are performing and, at the same time propose solutions and improvements that adapt to their demands. After signing the contract with BR Distribuidora for enlarging and modernizing their lubricant factory, we took the initiative to present a business proposal, validating the LEED certification of the client s administrative premises, where great potential for allocating contracts exists. 6 Construyendo Latinoamérica Nº

7 Main Article Five activities to change from being an order taker to being a market creator Understand the market Attract the client Win the bid Comply during implementation Maintain the relationship Market Analysis Initial contact Managing the proposal Five Zeros Follow-up, reports Resource Analysis Relationship management Presentation Excellent client satisfaction Individualized service Strategic Planning Perception management Negotiation Undeniable quality throughout the supply chain Client satisfaction management Commercial Planning Information management Contract Timely, honest and open dialogue Continuous improvements Account Management Opportunity management Options and solutions Repositioning Brand/Image Management Follow through Foresight, proactive attitude under all conditions Capture Client satisfaction Index Global tools that help strengthen our knowledge regarding the client s needs. Global Brand Survey Skanska AB performs a biannual brand assessment in the main markets where we participate. How do we rate in our local markets? Do we reach the levels of the attributes of Knowledge and Passion of our brand? Our brand values, do they differentiate us from our competitors? How are our 2011 strategic communications concepts perceived (Safety, People, Green Business and Ethics)? Are we leaders on these matters? To these and other questions actual clients respond, as well as potential clients, employees, potential employees,governmental entities and assembly members. thus expanding the scope of the business through operations in the different markets. The objective of this space is to build an organized global focus, not only for the way we relate with our clients but also to optimize our relationship among the different Business Units, creating a business culture focusing on the client. Customer Satisfaction Index Currently we are working on the design of an efficient, global evalua- method that will allow us to know Skanska s clients degree of satisfaction through precise information obtained from our operations. Expert Group on Client Relations In this space of global exchange,as professionals, with leading practices to share and the knowledge to debate and propose different requests, Construyendo Latinoamérica Nº

8 A team that builds roads In this opportunity, the protagonist of edition number 60 is the team that is currently carrying out the Concesion Vial de Autopistas project in the Antofagasta region of Chile. Selected by the Minister of Public Works of Chile to perform, along with Skanska ID, the contract, this team will reinforce the region s development plan, improving the safety of its main roads and benefitting a community with improved connectivity between the ports of Antofagasta and Mejillones. Texts Skanska LA Photography Skanska LA

9 Project

10 Project The landscape that envelops each of them, with its open sky and never-ending hues of brown reminds us of the place we are standing: the most arid desert on Earth, the Atacama Desert. From their first footprints Obtaining this contract included an open bid process headed by Daniel Steinhardt and José Vasquez, in which we competed with the leading local and international companies and came out in first place, with the shortest implementation period, without state financing for the development of the works, resulting in important savings for the State. The time frame for the construction project is 43 months and includes engineering development, supplies and constructing 200 km. of roadways. The project, reaching USD 320 M, has 640 collaborators. Paths for walking In the middle of the Antofagasta region, a mining and port area located in Northern Chile, this challenging work is taking place. Fernando Paredes, Project Manager is who greets us in the morning light as he starts the work day, along with hundreds of colleagues, joining us in traveling to the different stops of this project, that has as a peculiarity the dozens of kilometers between them. The landscape that envelops each of them, with its open sky and never-ending hues of brown reminds us of the place we are standing: the most arid desert on Earth, the Atacama Desert. Fernando Paredes, Project Manager. The first part has been successfully completed and it s our first pride as a work team: we have concluded the engineering development phase. We are 10 Construyendo Latinoamérica Nº

11 Ministry of Public Works, Chile Railway crossing. finalizing the earthmoving phase of the new lane on Route 1 as well as the traffic detours required. There is still a lot of road that needs traveling. It will not be until December of 2012 that the broadening of Route 1 will be available for service. Meanwhile, the works on Route 5 are planned to be completed by September of Taking into account that the primary economic activity of the Antofagasta region is mining, producing more than 65% of the Regional Domestic Product, Route 5 is crucial for cargo and passenger travel to the large minefields. Route 1, by connecting Antofagasta with the port of Mejillones will become an entry and exit point for the mining sector and energy projects since it greatly reduces the times between the port, the city and the airport. As what happens with all Skanska projects, the safety issue is a crucial and critical aspect that one faces every day on the job Unfortunately, Route 5 has been called The highway of death because of its high fatality rate. The construction of the second lane, along with the traffic control and safety elements we will provide will surely help to revert this regrettable situation states Fernando. To develop a project with Zero Accidents is an important challenge and now Osvaldo Contreras, CSMA Manager in Chile is who adds his testimony: Creating and sustaining a safe work space is a task we face at the beginning of every work day. The prevention tools are our guides and as a team we work together to be aligned and convinced that we can perform our tasks in a safe manner. Working in heights and safety management are our permanent focus points. Here we have a total of 350 teams, including trucks, vehicles and machinery. The training and sensitizing activities, along with the prevention tools make up a crucial part of the work in this area. And to also respond to the quality standards of our company, the project is developed using the Integrated Management System model of our Business Unit Taking into account the direct relationship and repercussion these works have with the communities where they are being developed, safety will not be the only added value they provide the region. In this project, the Sustainable Management Plan has been put in place in order to avoid a sharp environmental impact in the construction process. This makes itself present in our Is in charge of managing an extended infrastructure built through the 123 years of its existence: a roadway network of 80,443 kilometers, of which 22% is paved and 2,500 kilometers belong to urban and interurban expressways,35 sprinkler systems that are able to contain 4 billion cubic square meters of water, an airfield network with 12 airports in the main net,13 airports in the secondary net and 100 small airfields, with an annual traffic of 10 million passengers,1,517 rural drinking water systems that take care of the needs of a population of 1,510,180 inhabitants and 226 kilometers of a rain water network developed on a national level. It also responds to 4,800 fishermen who work the 150 most productive fishing coves in the country. Source: Construyendo Latinoamérica Nº

12 Project let us completely satisfy our client so that they may entrust us with other projects that will help provide a better and safer infrastructure in Chile. infrastructure design, with the reuse of waste water and waste separation in our procedures as well as reducing the water used in compacting and recycling rock material. These and others are the alternatives we offer the client, like the option of sustainable buildings for the current operation adds Fernando, describing the Green angle of the project. The team is made up of experienced collaborators and the know-how gathered in previous projects in Argentina and Chile, for example the El Totoral and Monte Redondo wind farms as well as new collaborators to the company that belong to the communities surrounding the project. Fernando takes on his first challenge with Skanska LA and showing his pride ends the conversation by saying: This diversity allows each of us to contribute their experience and technical know-how, mutually enriching our practices and points of view. The respect for the perspective and contribution of all the collaborators is crucial for the efficient development of the team. Autopistas Antofagasta Is a very important challenge for the Skanska Group, especially complying with the contracted deadlines. I am convinced that we have the knowledge and the passion to successfully accomplish it. This team could not be better, and the project is based on that fact. I hope that together we can completely satisfy our client, so that we may be entrusted with additional projects that will help provide a better and safer infrastructure in Chile. We want to stay in the region and this is our wager: sustainable business through time. At sunset, with a superb and awe-inspiring sun that manages to cover the immensity of the place reminds us it s time to leave. Fernando s team gathers to take some final pictures, which will only be the last ones of this trip. Many more photos will be taken and will help complete, with images, the story that Autopistas Antofagasta has began in the first 125 years of Skanska. Technical data Total extension: 200 km. Two lane extension: 115 km. Lane improvements: 200 km. Service roads in the urban sectors of Antofagasta Railroad overhead crossings Overhead intersections with the main roads Bus stops and walkways Lighting along the main areas of Route 1 and 5, along with signage throughout the roads SOS emergency posts throughout the roads General service areas in the Baquedano sector and on Route 1 Toll plaza on Route 5 Skanska Infrastructure Development (ID) Skanska ID is the Skanska Group Business Unit that has as its main objective to develop infrastructure projects and the world leader in PPP (Public Private Partnership.) It operates in the Nordic countries of Central Europe, United Kingdom, United States and Latin America. 12 Construyendo Latinoamérica Nº

13 Imagine a lumberjack who works very hard and hardly has time to sharpen his saw. Stephen Covey, in his book The seven habits of highly effective people he refers to sharpen the saw as one of the essential habits to be highly effective. Take a vacation; take a break dedicated to rest. Leisure and pleasure is self-renovating. It is sharpen the saw in order to return to work in a more efficient manner. Are you already planning this year s vacation? Construyendo Latinoamérica Nº

14 Letter from Johan Karlström Dear colleagues, In our Business Plan we have promised growth and we will grow, but we are not moving forward quickly enough. Competition is fierce and recovery is slow in most of our markets. To gain speed we must be more open and go out on the market and meet the clients. For some years we were occupied with our internal structures and processes. As a result we are now profitable and financially strong. We are leading in the green and safety sectors and are a role model in business ethics. We have world-class expertise in a number of areas. Now we are ready to tell our story, ready to go out and sell. This is the key and the strategy set in our aggressive new Business Plan for Profitable Growth. This means we have to be more active in the pursuit of projects. New contacts create new opportunities. Seeing the clients is the top priority. Helvi Väisänen, VP Client Relations in Finland and member of our global Expert Group within Customer Relations, puts it this way: We need to be market makers, not order takers. Being a market maker means seeing clients and listening to their needs, understanding their businesses and how they are thinking. Only in this way can we come up with solutions and suggestions that will improve their business. I found that there is substantial interest in our Green expertise. And when I meet with public authorities, I often find great interest in our capabilities, for example within PPP. In these contacts I am like a match-maker trying to connect the right people and units. The internal efforts in recent years also reveal that we have to increase learning and become a truly learning organization. We can do better through joining forces and sharing knowledge. It is time to turn our expertise into new business. It s time to capitalize on our strengths. Why is learning so vital now? Competition is increasingly international and we need to realize that a local team, however good, cannot beat global competition. To gain leverage, we must use our global line up and sharpen our offer! Use your Skanska network or some of our 12 global Expert Groups at OneSkanska where you can find world class expertise 24/7. To conclude: be a market maker and use our global expertise. A learning organization is a winning organization. Best regards. The Radisson Blu Hotel in Gothenburg is a great example of what we can achieve by being proactive. We secured new business, the hotel can expand and the city is happy that we are developing the harbor area. We in SET meet frequently with people who are potential clients. When I recently traveled in Brazil with the Swedish Prime Minister Fredrik Reinfeldt Johan Karlström President and CEO, Skanska AB

AB Volvo, 405 08 Göteborg, Sweden. Ref No 953810003, August 2009. The Volvo Way

AB Volvo, 405 08 Göteborg, Sweden. Ref No 953810003, August 2009. The Volvo Way AB Volvo, 405 08 Göteborg, Sweden Ref No 953810003, August 2009 The Volvo Way index Preface Our mission Customers first Customer focus Clear objectives Quality, safety, environmental care Continuous improvements

More information

AUTONOMOUS CARS: 25 MEASURES FOR 2025

AUTONOMOUS CARS: 25 MEASURES FOR 2025 AUTONOMOUS CARS: 25 MEASURES FOR 2025 Report Workshop 25 great minds towards 25 11/03/ 15 in Ghent In January 2015 Taxistop and Autopia participated in a workshop in the German Wremen with as subject the

More information

Business Plan

Business Plan Business Plan 2015-2018 Choices Albertans Can Trust Contents Message from the Chair of the Board & President and CEO 3 The AGLC 4 Our vision, mission & values 5 Our benefit to Albertans 6 Our strategy

More information

Thinking globally and acting locally: HP community investment and involvement in Latin America

Thinking globally and acting locally: HP community investment and involvement in Latin America Thinking globally and acting locally: HP community investment and involvement in Latin America For HP, global citizenship is a long-standing corporate objective. We take responsibility for making a positive

More information

SANDY ROGERS Expert Consultant Practice Leader Thought Leader Speaker

SANDY ROGERS Expert Consultant Practice Leader Thought Leader Speaker SANDY ROGERS Expert Consultant Practice Leader Thought Leader Speaker Drive faster growth through a customer-centric culture. Dominate Your Competition by Making Every Store a Top Performer Change Frontline

More information

Accelerating Growth. Energy Aerospace & Defense

Accelerating Growth. Energy Aerospace & Defense Accelerating Growth Energy Aerospace & Defense Enabling the Growth of the World s Complex Infrastructure Every year, the world s population increases by over 70 million people. And every year, the pressure

More information

TO OUR SHAREHOLDERS A MESSAGE FROM THE CEO. shareholders equity ratio and ROE both rose to over 10%.

TO OUR SHAREHOLDERS A MESSAGE FROM THE CEO. shareholders equity ratio and ROE both rose to over 10%. TO OUR SHAREHOLDERS A MESSAGE FROM THE CEO During the fiscal year ended March 31, 2004, attained record-high total revenues, income before income taxes, and net income. We also made steady progress in

More information

Chair of the Board Marie Ehrling s speech at the Annual General Meeting April 2, 2014

Chair of the Board Marie Ehrling s speech at the Annual General Meeting April 2, 2014 Chair of the Board Marie Ehrling s speech at the Annual General Meeting April 2, 2014 Dear Shareholders, In my speech to you last year I described my and the future Board of Directors ambition to regain

More information

Presentation of Grupo ACS. September 2009

Presentation of Grupo ACS. September 2009 Presentation of Grupo ACS September 2009 Strategic vision A global leader in infrastructure development In the fields of civil and industrial engineering activities With sustainable and profitable growing

More information

#PPP PROJECTS. Dimitri Zaninovich. Director of Infrastructure and Sustainable Energy National Planning Department

#PPP PROJECTS. Dimitri Zaninovich. Director of Infrastructure and Sustainable Energy National Planning Department #PPP PROJECTS Dimitri Zaninovich Director of Infrastructure and Sustainable Energy National Planning Department February, 2014 1. Starting Point Colombia s Macroeconomic Overview Upcoming Opportunities

More information

Knowledge Management from a

Knowledge Management from a Knowledge Management from a Human Resources perspective APQC 2010 Members Meeting Tim Bridges Director of Knowledge Management THE BOEING COMPANY BOEING is a trademark of Boeing Management Company. Agenda

More information

Ball Corporation. Situation. Ball Corporation strengthens global account management by using CRM in the cloud

Ball Corporation. Situation. Ball Corporation strengthens global account management by using CRM in the cloud Ball Corporation Ball Corporation strengthens global account management by using CRM in the cloud For more than 130 years, Ball Corporation has led its industry by providing innovative, valuable packaging

More information

EXECUTIVE MASTER IN. Increasing corporate value in today s complex digital world through reputation management and communication with stakeholders.

EXECUTIVE MASTER IN. Increasing corporate value in today s complex digital world through reputation management and communication with stakeholders. EXECUTIVE MASTER IN CORPORATE COMMUNICATION Increasing corporate value in today s complex digital world through reputation management and communication with stakeholders. COURSE DESCRIPTION At a Glance

More information

What the stories had in common was that they each started with a loss and ended with a means of help.

What the stories had in common was that they each started with a loss and ended with a means of help. Erie Indemnity Company 2014 Annual Shareholder Meeting Presentation April 15, 2014 9:30 a.m. TERRENCE W. CAVANAUGH CHIEF EXECUTIVE OFFICER: Good Morning. Here at ERIE, it s not unusual to meet someone

More information

Specific Responsibilities Associated Performance Measures 1. Excellence in Commercial Management 2. Excellence in Contract Performance

Specific Responsibilities Associated Performance Measures 1. Excellence in Commercial Management 2. Excellence in Contract Performance OUR VISION is to be recognised as the leader in infrastructure service provision POSITION DESCRIPTION Commercial Manager National Maintenance Date reviewed: April 2012 EMPLOYEE NAME: Job Purpose: To achieve

More information

Hedge Fund Marketing Essentials: Insights, Strategies and a CRM

Hedge Fund Marketing Essentials: Insights, Strategies and a CRM Hedge Fund Marketing Essentials: Insights, Strategies and a CRM Thursday, November 5, 2015 Today s Experts Jaime Bean Managing Director Ledgex Systems Lauren Colonna Principal & Creative Director Ovis

More information

Marketing Your Merger To Clients

Marketing Your Merger To Clients Marketing Your Merger To Clients by Patrick J. McKenna One thing about the evolution of the legal profession has become increasingly clear, law firm mergers have definitely accelerated in importance across

More information

Creating the customer experience

Creating the customer experience Creating the customer experience INSIGHT. EXECUTION. ADVANTAGE. Customer experience outsourcing that transforms business performance 3 Your customer management future 5 The Webhelp difference 8 Services

More information

We Connect. We are proud of what we re doing at AFL. Let us show you how we can make a difference.

We Connect. We are proud of what we re doing at AFL. Let us show you how we can make a difference. We Connect At AFL, we make connections possible. Using fiber optics, we integrate voice, data and video applications into specialized solutions that keep our customers connected. Our full suite of tools

More information

Solution Overview Channel Management in Utilities

Solution Overview Channel Management in Utilities Utilities Sector Solution Overview Channel Management in Utilities Better Results Market Influences and Challenges The utilties industry has faced dramatic change and numerous challenges in recent years

More information

Skanska Residential UK

Skanska Residential UK Skanska Residential UK Skanska Residential UK Skanska Residential UK Skanska Residential UK Local presence global strength Norway United States United Kingdom Denmark Czech Republic Finland Estonia Sweden

More information

CONTENTS TRAFFIC ACCIDENTS AND SAFETY POLICIES INTRODUCTION 1. Traffic Accidents in General 1 2. Promotion of Traffic Safety and Accident Trends 3 3. The Future Direction of Traffic Safety Measures 6 BOOK

More information

STRATEGIC PLAN 2013-2017 SUPPORTING STUDENT SUCCESS

STRATEGIC PLAN 2013-2017 SUPPORTING STUDENT SUCCESS STRATEGIC PLAN 2013-2017 SUPPORTING STUDENT SUCCESS FROM THE VICE PRESIDENT It is my pleasure to share the University of Houston Division of Student Affairs and Enrollment Services 2013-2017 Strategic

More information

Safety-conscious Drivers Prevent Crashes. Defensive Driving: Managing Visibility, Time and Space. Improve Your Defensive Driving Skills

Safety-conscious Drivers Prevent Crashes. Defensive Driving: Managing Visibility, Time and Space. Improve Your Defensive Driving Skills Defensive Driving: Managing Visibility, Time and Space Motor vehicle travel is the primary means of travel in the United States. With all the benefits that come along with mobility, there are thousands

More information

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES HOW WE DO BUSINESS OUR MISSION We are devoted to building the best and most respected financial services company in the world, serving our clients and growing our communities globally. To do this, we must

More information

Social Metrics in Investing: The Future Depends on Financial Outperformance and Leadership

Social Metrics in Investing: The Future Depends on Financial Outperformance and Leadership Community Development INVESTMENT REVIEW 59 Social Metrics in Investing: The Future Depends on Financial Outperformance and Leadership Introduction Allison Duncan, Amplifier Strategies Georgette Wong, Take

More information

The research is undeniable: Gallup estimates disengaged employees cost the U.S. economy as much as $350 billion a year; the United Kingdom,

The research is undeniable: Gallup estimates disengaged employees cost the U.S. economy as much as $350 billion a year; the United Kingdom, From Employed Regardless of whether you sell home improvement supplies or compete for customers in another industry, the benefits that come from an engaged workforce are a competitive differentiator and

More information

Morgan Stanley European Financials Conference

Morgan Stanley European Financials Conference Morgan Stanley European Financials Conference Navigation through the crisis: Credit quality, earnings and capital April 1, 2009 Investor Relations CORPORATE PARTICIPANTS Peter Straarup Danske Bank CEO

More information

Mexico s Strengths. Table 1. Comparison of manufacturing labor costs

Mexico s Strengths. Table 1. Comparison of manufacturing labor costs Mexico s Strengths Mexico s Some 25 years ago, Mexico set out to achieve a greater economic openness focused on freeing international trade and attracting investment flows. This policy is supported by

More information

1 st edition of the Latin American Business travel barometer

1 st edition of the Latin American Business travel barometer 1 st edition of the Latin American Business travel barometer Content Executive summary... 3 Methodology of the barometer... 4 Part 1: Overview of the Business Travel Market... 5 Quickly growing business

More information

Ball Corporation Strengthens Global Account Management by Using CRM in the Cloud

Ball Corporation Strengthens Global Account Management by Using CRM in the Cloud Microsoft Dynamics Customer Solution Case Study Ball Corporation Strengthens Global Account Management by Using CRM in the Cloud Overview Country or region: United States and Europe Industry: Manufacturing

More information

CoNTENTS. Our ambition 4. Our values 5. Our Institute network 6. The difference we make 8. What s driving our transformation? 10

CoNTENTS. Our ambition 4. Our values 5. Our Institute network 6. The difference we make 8. What s driving our transformation? 10 TAFE NSW STRATEGIC PLAN 2014 2016 CoNTENTS Our ambition 4 Our values 5 Our Institute network 6 The difference we make 8 What s driving our transformation? 10 Our strategic priorities 2014-2016 11 Priority

More information

Corporate Presentation February/March 2013

Corporate Presentation February/March 2013 Corporate Presentation February/March 2013 2 Contents Daimler Group 2012 Divisions 2012 Outlook 2013 Appendix 3 Daimler Group 2012 Economic environment deteriorated during the course of the year European

More information

CONTENTS TRAFFIC ACCIDENTS AND SAFETY POLICIES INTRODUCTION BOOK 1 TRAFFIC ACCIDENTS

CONTENTS TRAFFIC ACCIDENTS AND SAFETY POLICIES INTRODUCTION BOOK 1 TRAFFIC ACCIDENTS CONTENTS TRAFFIC ACCIDENTS AND SAFETY POLICIES INTRODUCTION 1. General Accident Statistics 3 2. Promotion of Traffic Safety Policy and Accident Trends 3 3. The Future Direction of Traffic Safety Measures

More information

Procurement Team Certification: 5 Benefits That Procurement Leaders Can t Afford To Ignore 1

Procurement Team Certification: 5 Benefits That Procurement Leaders Can t Afford To Ignore 1 Procurement Team Certification: 5 Benefits That Procurement Leaders Can t Afford To Ignore 1 Procurement Team Certification: 5 Benefits That Procurement Leaders Can t Afford To Ignore Procurement transformation.

More information

Web content provided for Blue Square Design see www.blue-square.com.au. Home Page

Web content provided for Blue Square Design see www.blue-square.com.au. Home Page Web content provided for Blue Square Design see www.blue-square.com.au Home Page We help your business make new friends When you harness the skills of a graphic and web design studio, there s a certain

More information

DEMAND GENERATION: And The Cold Call STAR-Pro Methodology

DEMAND GENERATION: And The Cold Call STAR-Pro Methodology Demand Generation DEMAND GENERATION: And The Cold Call STAR-Pro Methodology There s a new era in marketing. Did you notice the paradigm shift? Or more importantly, have you actively aligned your marketing

More information

Enjoy S.A. June 2013

Enjoy S.A. June 2013 Enjoy S.A. June 2013 Executive summary Enjoy: Leader in the Chilean gaming industry, with a successful track record dating back over 37 years Comprehensive casino, hotel, restaurant, bar, event, show and

More information

Triple Bottom Line Case Studies by Nancy Kralik,, P.E., LEED AP, M.ASCE

Triple Bottom Line Case Studies by Nancy Kralik,, P.E., LEED AP, M.ASCE Triple Bottom Line Case Studies by Nancy Kralik,, P.E., LEED AP, M.ASCE Civil Engineering Leadership in Developing Sustainable Infrastructure October 30, 2009 ASCE International Program Sustainable Infrastructure

More information

Renault-Nissan CSR Guidelines for Suppliers

Renault-Nissan CSR Guidelines for Suppliers Renault-Nissan CSR Guidelines for Suppliers May, 2010 Renault S.A.S. Nissan Motor Co., Ltd. Contents Introduction Highlights 1. Renault-Nissan Purchasing Way 2. CSR Guidelines for Suppliers (A) Overview

More information

GUIDELINES FOR TOTAL PROJECT COST MANAGEMENT

GUIDELINES FOR TOTAL PROJECT COST MANAGEMENT GUIDELINES FOR TOTAL PROJECT COST MANAGEMENT March 2013 MINISTRY OF STRATEGY AND FINANCE TABLE OF CONTENTS CHAPTER Ⅰ GENERAL PROVISIONS Article 1 (Purpose)... 1 Article 2 (Definition of Total Project Cost)...

More information

Transportation ACCOUNTABILITY STATEMENT MINISTRY OVERVIEW STRATEGIC CONTEXT

Transportation ACCOUNTABILITY STATEMENT MINISTRY OVERVIEW STRATEGIC CONTEXT Transportation ACCOUNTABILITY STATEMENT This business plan was prepared under my direction, taking into consideration the government s policy decisions as of March 17, 2016. original signed by Brian Mason,

More information

Comparing Chinese Investment into North America and Europe

Comparing Chinese Investment into North America and Europe Comparing Chinese Investment into North America and Europe 1 EXECUTIVE SUMMARY Chinese outbound foreign direct investment (OFDI) has grown rapidly in recent years and is increasingly flowing to high-income

More information

INTERVENCIÓN DEL MINISTRO DE INDUSTRIA, TURISMO Y COMERCIO SESIÓN INAUGURAL DE LA CONFERENCIA SPAIN US BUSINESS SUSTAINABILITY CONFERENCE

INTERVENCIÓN DEL MINISTRO DE INDUSTRIA, TURISMO Y COMERCIO SESIÓN INAUGURAL DE LA CONFERENCIA SPAIN US BUSINESS SUSTAINABILITY CONFERENCE INTERVENCIÓN DEL MINISTRO DE INDUSTRIA, TURISMO Y COMERCIO SESIÓN INAUGURAL DE LA CONFERENCIA SPAIN US BUSINESS SUSTAINABILITY CONFERENCE Nueva York, 17 de Marzo Your Highness the Prince and princess of

More information

As Powerful as Water

As Powerful as Water As Powerful as Water With enhanced power by accumulating strengths and taking advantageous terrain, water occupies a leading position when it runs from the peak. Strategy of Maintaining a Leading Position

More information

STRATEGIC PLAN. American Veterinary Medical Association 2015-2017

STRATEGIC PLAN. American Veterinary Medical Association 2015-2017 STRATEGIC PLAN American Veterinary Medical Association 2015-2017 Adopted: January 9, 2015 Introduction Excellence is a continuous process and doesn t come by accident. For more than 150 years, the American

More information

Operations & Maintenance

Operations & Maintenance Operations & Maintenance Solutions for a better world Our Capabilities in Operations & Maintenance Louis Berger provides operations and maintenance (O&M) support and turnkey delivery across a variety of

More information

Introducing Abby Sponsorship University for Not-For- Profits and Charities

Introducing Abby Sponsorship University for Not-For- Profits and Charities Introducing Abby Founder of the world s first online Sponsorship University for Not-For- Profits and Charities. Managing Director, Infinity Sponsorship. 25 years in sales, marketing, sponsorship, events

More information

Support Material. May 2012

Support Material. May 2012 Support Material May 2012 FORWARD-LOOKING STATEMENTS This document contains forward-looking statements, including with respect to the negotiation, implementation and effects of the proposed combination.

More information

A SYSTEMATIC APPROACH TO MANAGING YOUR PARKING SERVICES

A SYSTEMATIC APPROACH TO MANAGING YOUR PARKING SERVICES A SYSTEMATIC APPROACH TO MANAGING YOUR PARKING SERVICES Our Mission: We are committed to partnering with hotels to deliver the ultimate in guest service and enhance the experience of our clients guests,

More information

magazine VoIP Services class 4 solution class 5 solution Transaction Processing System

magazine VoIP Services class 4 solution class 5 solution Transaction Processing System VoIP Services magazine class 4 solution class 5 solution Transaction Processing System Speedflow primarily became successful because of the proper use of our own resources and capabilities. The basis of

More information

PRESS RELEASE. Ana Botín: Santander is well positioned to face the challenges. We will lead change GENERAL SHAREHOLDERS MEETING

PRESS RELEASE. Ana Botín: Santander is well positioned to face the challenges. We will lead change GENERAL SHAREHOLDERS MEETING PRESS RELEASE GENERAL SHAREHOLDERS MEETING Ana Botín: Santander is well positioned to face the challenges. We will lead change Banco Santander has room for growth within our customer base and in our ten

More information

ILA Strategic Plan 2012 2017

ILA Strategic Plan 2012 2017 ILA Strategic Plan 2012 2017 If you practice, study, or teach leadership; If you seek a community of people who share your passion for leadership; We invite you to be a vital part of the continued growth

More information

Goiás. 340,086.698 sq.km. State Area. Goiânia. Capital. Capital population 1,333,767. State Population 6,154,996. Economically active population 63.

Goiás. 340,086.698 sq.km. State Area. Goiânia. Capital. Capital population 1,333,767. State Population 6,154,996. Economically active population 63. State State Area Capital 340,086.698 sq.km Goiânia Capital population 1,333,767 State Population 6,154,996 Economically active population 63.3% Populational growth rate 16.8% Unemployment rate 7.6% GDP

More information

H E C T O R M E D I N A G L O B AL M B A C O M M E N C E M E N T AD D R E S S Scottsdale, AZ, July 21, 2006

H E C T O R M E D I N A G L O B AL M B A C O M M E N C E M E N T AD D R E S S Scottsdale, AZ, July 21, 2006 H E C T O R M E D I N A G L O B AL M B A C O M M E N C E M E N T AD D R E S S Scottsdale, AZ, July 21, 2006 Thank you very much for your kind words, Rafael. President Cabrera, Thunderbird and Tec de Monterrey

More information

The case for Centralized Customer Decisioning

The case for Centralized Customer Decisioning IBM Software Thought Leadership White Paper July 2011 The case for Centralized Customer Decisioning A white paper written by James Taylor, Decision Management Solutions. This paper was produced in part

More information

The Engine of Growth - Alliance between SIAM and JAMA -

The Engine of Growth - Alliance between SIAM and JAMA - The Engine of Growth - Alliance between SIAM and JAMA - Fumihiko Ike, Chairman Japan Automobile Manufacturers Association SIAM Annual Convention, New Delhi, September 12, 2014 Thank you very much for the

More information

Leading Positive Performance: A Conversation about Appreciative Leadership. Diana Whitney, Phd, Amanda Trosten-Bloom and Kae Rader

Leading Positive Performance: A Conversation about Appreciative Leadership. Diana Whitney, Phd, Amanda Trosten-Bloom and Kae Rader Leading Positive Performance: A Conversation about Appreciative Leadership Diana Whitney, Phd, Amanda Trosten-Bloom and Kae Rader This is a preprint of an article published in Performance Improvement journal,

More information

Tolling Expert Review Panel (ERP) Finding and Recommendations

Tolling Expert Review Panel (ERP) Finding and Recommendations AECOM 701 5 th Avenue Suite 1100 Seattle, WA 98104 www.aecom.com 206.674.4200 tel 206.674.4242 fax August 22, 2011 Ms Paula Hammond, Secretary State of Washington Department of Transportation (WSDOT) 310

More information

Roads. Nebraska railroad crossing, 1920s. Copyright National Council on Economic Education. Photo: Nebraska Department of Roads

Roads. Nebraska railroad crossing, 1920s. Copyright National Council on Economic Education. Photo: Nebraska Department of Roads Roads By 1912, most large cities had decent roads, some were even paved. Property owners were taxed to help pay for the improvements. Outside the cities, however, was a very different story. Less than

More information

Schindler Service Because life is a moving experience

Schindler Service Because life is a moving experience Because life is a moving experience delivers assurance that your elevators and escalators are always available Reliability The industry s most highly trained technicians, supported by an entire global

More information

2015 CX Innovation Award Submission Oxford Properties

2015 CX Innovation Award Submission Oxford Properties 2015 CX Innovation Award Submission Oxford Properties Instructions: Please fill out the form completely and be sure to read the information regarding attachments/supporting documents at the end of the

More information

Employee Engagement Drives Client Satisfaction and Employee Success in Professional Services

Employee Engagement Drives Client Satisfaction and Employee Success in Professional Services Employee Engagement Drives Client Satisfaction and Employee Success in In professional services, business success is achieved through employee success. Organizations that prioritize top talent gain competitive

More information

Is the Canadian Marketing Profession a Thing of the Past?

Is the Canadian Marketing Profession a Thing of the Past? Is the Canadian Marketing Profession a Thing of the Past? 75% of marketers in major Canadian companies do not have any formal marketing education (Marketing or business degree or MBA). TMG research of

More information

Volvo Group Latin America

Volvo Group Latin America Volvo Group: Leadership in Commercial Transportation Established in 1927 in Sweden Commercial operations in more than 190 countries Plants in 18 countries Close to 95,533 employees Global turnover of SEK

More information

Operational Excellence Wolfgang M. Neumann, Executive Vice President & COO INVESTORS DAY - 2 DECEMBER 2011 RADISSON BLU PORTMAN HOTEL, LONDON

Operational Excellence Wolfgang M. Neumann, Executive Vice President & COO INVESTORS DAY - 2 DECEMBER 2011 RADISSON BLU PORTMAN HOTEL, LONDON Operational Excellence Wolfgang M. Neumann, Executive Vice President & COO INVESTORS DAY - 2 DECEMBER 2011 RADISSON BLU PORTMAN HOTEL, LONDON Executive Summary Focus on RevPAR Index (RGI) improvement Fully

More information

2015 Russian Nanotechnology Investment Enabling Technology Leadership Award

2015 Russian Nanotechnology Investment Enabling Technology Leadership Award 2015 Russian Nanotechnology Investment Enabling Technology Leadership Award 2015 Contents Background and Company Performance... 3 Technology Leverage and Customer Impact of OJSC RUSNANO... 3-5 Conclusion...

More information

Customer Centricity in Banking: Driving Revenue and Loyalty. Developing the 21st century workforce TM

Customer Centricity in Banking: Driving Revenue and Loyalty. Developing the 21st century workforce TM Customer Centricity in Banking: Driving Revenue and Loyalty Developing the 21st century workforce TM In today s hypercompetitive banking environment, most financial-services firms are overlooking the one

More information

Facilities Planning and Management Strategic Plan for 2011 2015

Facilities Planning and Management Strategic Plan for 2011 2015 Facilities Planning and Management Strategic Plan for 2011 2015 June 2011 Facilities Planning and Management Strategic Plan for 2011 2015 Making Commitments, Keeping Commitments Mission We are professionals

More information

Manifesto. Giving Strength to the Voice of The Independent Broker

Manifesto. Giving Strength to the Voice of The Independent Broker Manifesto Giving Strength to the Voice of The Independent Broker Brokerbility Ltd, AGM House, 3 Barton Close, Grove Park, Enderby, Leicester LE19 1SJ www.brokerbility.co.uk Authorised and regulated by

More information

Customer Engagement What s Your Engagement Ratio?

Customer Engagement What s Your Engagement Ratio? Customer Engagement What s Your Engagement Ratio? Copyright 2009 Gallup, Inc. All rights reserved. Gallup, CE 11, Q 12, Performance Optimization TM, The Gallup Path, Gallup Poll, Gallup University, Gallup

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

CFO. The Next Stage in Creating the Value-Added Finance Function. research TURNING DATA INTO INSIGHT AND BUSINESS ACTIONS

CFO. The Next Stage in Creating the Value-Added Finance Function. research TURNING DATA INTO INSIGHT AND BUSINESS ACTIONS A report prepared by CFO Research CFO research The Next Stage in Creating the Value-Added Finance Function TURNING DATA INTO INSIGHT AND BUSINESS ACTIONS Contents About this Report 3 Enabling Innovation

More information

July 23, 2013. The Honorable Debbie Stabenow United States Senate Washington, DC 20510. Dear Senator Stabenow,

July 23, 2013. The Honorable Debbie Stabenow United States Senate Washington, DC 20510. Dear Senator Stabenow, July 23, 2013 The Honorable Debbie Stabenow United States Senate Washington, DC 20510 Dear Senator Stabenow, The Motor & Equipment Manufacturers Association (MEMA) represents more than 1,000 companies

More information

CASE STUDY: IIS GIVES A GLOBAL BEAUTY AND FASHION COMPANY AN IT MAKE-OVER MISSION ACCOMPLISHED

CASE STUDY: IIS GIVES A GLOBAL BEAUTY AND FASHION COMPANY AN IT MAKE-OVER MISSION ACCOMPLISHED CASE STUDY: IIS GIVES A GLOBAL BEAUTY AND FASHION COMPANY AN IT MAKE-OVER MISSION ACCOMPLISHED IIS GIVES A GLOBAL BEAUTY AND FASHION COMPANY AN IT MAKE-OVER IIS is a long-time trusted resource to one of

More information

Improving Customer Satisfaction to Accelerate Your Business Results

Improving Customer Satisfaction to Accelerate Your Business Results Improving Customer Satisfaction to Accelerate Your Business Results Adrian Posteraro Managing Director Agenda About Presenter Why Customer Satisfaction (CSAT) Benefits of CSAT How to Implement a CSAT Process

More information

Marketing & Communication to Transform

Marketing & Communication to Transform Marketing & Communication to Transform The biggest advertisers are here. Know ABA Mission Be an agent transformer and generating value for associated enterprises and society by promoting excellence and

More information

A 360-degree approach. Market research and consulting

A 360-degree approach. Market research and consulting A 360-degree approach Market research and consulting 02-03 Citizens, spontaneous consumers... your customers are changing. What about market studies following the same pace as your customers changes? What

More information

Empresas Publicas de Medellin ESP August 11, 2015

Empresas Publicas de Medellin ESP August 11, 2015 Empresas Publicas de Medellin ESP August 11, 2015 Corporate Speakers Jorge Andres Tabares; EPM Group; Executive Vice President of Corporate Finance and Investment Management PRESENTATION Operator: Welcome

More information

Executive Search. Human Resource Consulting

Executive Search. Human Resource Consulting Executive Search Human Resource Consulting Our mission is to help our national and international clients attract, select, develop, and retain the best talent possible to ensure organizational effectiveness,

More information

Investors Day. 14th September 2010 Roger Alm - President. AB Volvo Volvo do Brasil, Investor s Day September, 2010 1

Investors Day. 14th September 2010 Roger Alm - President. AB Volvo Volvo do Brasil, Investor s Day September, 2010 1 Investors Day 14th September 2010 Roger Alm - President September, 2010 1 ROGER ALM President / Trucks ROSANA POLLIS Legal YOSHIO KAWAKAMI Construction Equipment MONICA BECKERT CFO CARLOS MORASSUTTI Human

More information

Application by Quebec Police Organizations:

Application by Quebec Police Organizations: PHOTO RADAR AND RED LIGHT CAMERA PILOT PROJECT Application by Quebec Police Organizations: SERVICE DE POLICE DE LA VILLE DE MONTRÉAL, SÛRETÉ DU QUÉBEC and the ASSOCIATION DES DIRECTEURS DE POLICE DU QUÉBEC

More information

Bringing European values to the Internet of Things

Bringing European values to the Internet of Things SPEECH/10/279 Neelie Kroes European Commissioner for Digital agenda Bringing European values to the Internet of Things 2 nd Annual Internet of Things Conference Brussels, 1 st June 2010 Ladies and gentlemen,

More information

sales training There s a better way to select

sales training There s a better way to select SALESANDMARKETING.COM MAR/APR 2012» $10 YOUR MEETINGS SUCK AND JON PETZ KNOWS WHY 16 LUXURY PRODUCTS MOTIVATE BOTH ENDS OF THE EMPLOYEE SPECTRUM 34 There s a better way to select sales training closers

More information

Investor Day Presentations 26 February 2013

Investor Day Presentations 26 February 2013 The Premium Cigar Growth Opportunity - Fernando Dominguez, Premium Cigar Director Good morning everyone and welcome to the Premium Cigar Experience! I m Fernando Dominguez, Premium Cigar Director and I

More information

Are you ready to take the next big step in your career? Join Compass Group USA

Are you ready to take the next big step in your career? Join Compass Group USA Are you ready to take the next big step in your career? Join Compass Group USA The Power of Compass Group Who We Are Compass Group is the leading foodservice management and support services company in

More information

MAPFRE in 2014. Antonio Huertas. Presentation of Annual Results February 11, 2015. MAPFRE Chairman & CEO

MAPFRE in 2014. Antonio Huertas. Presentation of Annual Results February 11, 2015. MAPFRE Chairman & CEO MAPFRE in 2014 Presentation of Annual Results February 11, 2015 Antonio Huertas MAPFRE Chairman & CEO 2014 Results MAPFRE's results are excellent: 845 million euros in profits 2013 2014 % Consolidated

More information

Development of the motorway infrastructure in France: background and recent developments

Development of the motorway infrastructure in France: background and recent developments Speech by Patrick Gandil Deputy Minister of Transport, Infrastructure, Housing, Tourism & the Sea, Government of France Development of the motorway infrastructure in France: background and recent developments

More information

Letter from the Chairman 2 Recycling 5 RecycleBank 7 Composting 9 Renewable Energy 11 Alternative Fuel Vehicles 13 Fleet Optimization 15 Communities

Letter from the Chairman 2 Recycling 5 RecycleBank 7 Composting 9 Renewable Energy 11 Alternative Fuel Vehicles 13 Fleet Optimization 15 Communities S U S TA I N A B I L I T Y I N I T I AT I V E S WA S T E C O N N E C T I O N S, INC. C O N T E N TS Letter from the Chairman 2 Recycling 5 RecycleBank 7 Composting 9 Renewable Energy 11 Alternative Fuel

More information

Organizing for Sourcing Excellence Insights for impact on profitability and revenue.

Organizing for Sourcing Excellence Insights for impact on profitability and revenue. Organizing for Sourcing Excellence Insights for impact on profitability and revenue. The Transformation of Procurement Strategic decision making opportunities that can have immediate impact on profitability

More information

The Social Media Manual for the Utility Industry - Guidelines & Best Practices

The Social Media Manual for the Utility Industry - Guidelines & Best Practices BEST PRACTICES GUIDELINES The Social Media Manual for the Utility Industry - Guidelines & Best Practices Rachit Chawla, Consultant Solutions, WNS Global Services It happens to be the number 1 activity

More information

New Jersey SRTS Travel Plan Guide

New Jersey SRTS Travel Plan Guide New Jersey SRTS Travel Plan Guide Prepared For: Funded By: Prepared By: New Jersey Department of Transportation Federal Highway Administration Alan M. Voorhees Transportation Center Edward J. Bloustein

More information

SUSTAINABLE MOBILITY. Contributing to a more sustainable transport system

SUSTAINABLE MOBILITY. Contributing to a more sustainable transport system SUSTAIBLE MOBILITY by Contributing to a more sustainable transport system 2015 Thalys avoids 140,000,000 of costs for society, every year* - 200,000 tonnes of CO2 would be emitted, which accounts for an

More information

Skanska. How to cope with a multinational project business. Oslo November 23, 2011 Petter Eiken Adm.dir. Skanska Norge

Skanska. How to cope with a multinational project business. Oslo November 23, 2011 Petter Eiken Adm.dir. Skanska Norge Skanska How to cope with a multinational project business Oslo November 23, 2011 Petter Eiken Adm.dir. Skanska Norge Facts about Skanska AB Skanska is a leading international project development and construction

More information

Waste Management 2013 Annual Report to the City of Texarkana, TX

Waste Management 2013 Annual Report to the City of Texarkana, TX Waste Management 2013 Annual Report to the City of Texarkana, TX Jarrod Miller District Manager Doug Sims Public Sector Solutions Manager Dear City of Texarkana: It is hard to believe that it has been

More information

Winning Leadership in Turbulent Times Developing Emotionally Intelligent Leaders

Winning Leadership in Turbulent Times Developing Emotionally Intelligent Leaders Working Resources is a Leadership Consulting, Training and Executive Coaching Firm Helping Companies Assess, Select, Coach and Retain Emotionally Intelligent Leaders; Emotional Intelligence-Based Interviewing

More information

Losing Your Minds: Capturing, Retaining and Leveraging Organizational Knowledge. bill Kaplan

Losing Your Minds: Capturing, Retaining and Leveraging Organizational Knowledge. bill Kaplan Losing Your Minds: Capturing, Retaining and Leveraging Organizational Knowledge bill Kaplan Published by In association with Losing Your Minds: Capturing, Retaining and Leveraging Organizational Knowledge

More information

GLOBAL SPECIALTY LINES GLOBAL EXPERTISE, DELIVERED LOCALLY.

GLOBAL SPECIALTY LINES GLOBAL EXPERTISE, DELIVERED LOCALLY. GLOBAL SPECIALTY LINES GLOBAL EXPERTISE, DELIVERED LOCALLY. 02 Global expertise, delivered locally. introducing rsa RSA is one of the world s leading multinational quoted insurance groups. The services

More information

Selling the Cloud: 8 Keys to a Successful Land and Expand Strategy for SaaS Solution Providers

Selling the Cloud: 8 Keys to a Successful Land and Expand Strategy for SaaS Solution Providers Selling the Cloud: 8 Keys to a Successful Land and Expand Strategy for SaaS Solution Providers EXECUTIVE BRIEF Cloud computing, and the evolution of software as a service (SaaS), has transformed the technology

More information

Key Elements & Philosophy of Global Sourcing

Key Elements & Philosophy of Global Sourcing Key Elements & Philosophy of Global Sourcing Key Elements & Philosophy of Global Sourcing OVERVIEW Graham is a company committed to profitable growth. We deeply believe superb performance by our vendors

More information