Needs/Highlights (30 pts. max - per Resource Request) Impact (15 pts. max - per Resource Request) Program Review: MIS

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1 IT, MIS IT Program Review: MIS Needs/Highlights (30 pts. max - per Resource Request) 1. Satisfaction with Services: The campus wireless LAN usage has grown tremendously in the last few years. There are over 1,900 wireless clients connected to the campus wireless LAN on a daily basis during the peak time in Fall Wireless clients include laptops, tablet computers, and smart phones. It is very important to provide reliable wireless signal coverage and expected level of performance at all desired locations. 2. Campus Support Services (where applicable) or climate survey: The college needs to maintain the level of computer hardware technology in all areas including computer labs for supporting various academic programs, to improve manageability of computer assets, and to create a more efficient maintenance and upgrade procedure. IT department provides enhanced campus-wide data and voice systems. VoIP systems integrates business communications into a single data network infrastructure increasing productivity and flexibility. This comprehensive and complex data network may fail to function properly for many different reasons and need to be maintained properly for efficiency and productivity. Developing a DB based software application An ongoing computer labs upgrade plan Needs to develop policies and procedures in student computer labs 7. Other: The college needs a Data Communication Specialist for managing the recently developed campus-wide complex and comprehensive Local Area Network(LAN), Wide Area Network(WAN), and Storage Area Network(SAN) for student success and the college business continuity. Impact (15 pts. max - per Resource Request) 1. Satisfaction with Services: Changes Implemented/In Progress: In progress The campus-wide wireless system can keep providing its expected services only when all involved equipment function properly. This maintenance issues range from handling access point failures, troubleshooting switches/routers, and handling the evolving college network to address the rapidly changing user wifi requirements. There are over 300 access points to provide wifi signals and over 100 switches/routers/firewalls to provide wireless data connection including the Internet access. These systems need a knowledge worker who would be able to conduct constant monitoring, maintenance, and upgrade to to fulfill the promises of pervasive wireless data connectivity and mobility. 2. Campus Support Services (where applicable) or climate survey: Changes Implemented/In Progress: Implemented (Closing the loop) It is important to assure that appropriate computing resources are available in 48 instructional computer labs equipped with 1,500 computers, 57 smart classrooms, various student service areas, and college offices to support college programs. It is important to implement college-wide computing resources replacement schedules in order to stay current with technology for student success. Changes Implemented/In Progress: In progress (Closing the loop) Dedicated IT staff who deploy, maintain, monitor, upgrade, and troubleshoot complex information technology systems to handle various requests from users especially in Voice Over IP(VoIP) and Storage Area Network(SAN) systems for data, phones, and videos in classrooms and office areas. Changes Implemented/In Progress: In progress Identify and include ongoing maintenance contracts to the department operational budget and keep them in the DB for efficient system management and continuing college business without disruption. 1

2 IT, MIS Changes Implemented/In Progress: In progress Establish a campus-wide computer replacement plan with necessary funds identified. Plan and provide for the cost effective and timely acquisition and installation of new equipment while decreasing its deployment time. Changes Implemented/In Progress: In progress District-wide IT policies and procedures are being developed by a group of members from the District-wide Technology Council(DTC), Technology Planning and Policies Committee, and Office of General Counsel at the district office to be effective in Other: Changes Implemented/In Progress: In progress Needs to get an approval from the college for hiring. Resource Request by: MIS Departmental Priority # 2 There are 1,500 computers deployed on the academic network across the 48 computer labs and 57 smart classrooms. It is important to ensure that appropriate computing resources are available in the instructional computer labs, classrooms, and student services to support various academic programs at the campus by implementing a regular replacement cycle. Strategic Priority (30 pts. max.): PACTS Funding SMP Objective(s): Close any budget gaps in LATTC s annual operating budget SMP Alignment: Centralized financial planning to implement a regular computer replacement cycle. Sustainability (15 pts. max.): For budgeting purposes, computer replacement should be included and identified annually as a line item in the College s budget. Funding for this account should be based upon the College s regular equipment maintenance schedule. Collaboration (2 bonus pts. max): IT continuously needs to work with deans and department heads, or designated individuals, for assessment to schedule hardware replacements. Application requirements of the programs using the computers will also be evaluated during the assessment, which will impact hardware needs and equipment upgrades/changes. These upgrades are important to keep academic programs/services and College business current with technology. Instructional Equip. $250,000 There will be four different levels of the computer replacement: Level I(Every year purchase)- CIS department computer labs; Level II(Every two years purchase & Redistributed from level I computers) -Computer labs; Level III(Redistributed from level I computers)-faculty computers; Level IV(Redistributed from level II computers)-staff computers. 1,500 computers belong to level I and level II, and the estimated cost for replacing 1,500 computers at a time would be 1,350,000 (1,500x$900). Total Request # 2: $250,000 $0 2

3 Physical Plant, Maintenance Physical Plant Program Review: Maintenance Needs/Highlights (30 pts. max - per Resource Request) 1. Satisfaction with Services: Have hired the new HVAC Tech in July, We are confident that this position will improve on the needed PM for critical pieces of equipment. In addition, we are in need of hiring a Maintenance Assistant. The addition of these employees should have a positive impact on the comfort of staff and students throughout the campus. 2. Campus Support Services (where applicable) or climate survey: Additional HVAC Tech hired in July We are confident that this position will improve on the needed PM for critical pieces of equipment. This should have a positive impact on the comfort of staff and students throughout the campus. The current work order system allows us to demonstrate completion of 80% of work requests within five working days. Budget almost completely restored. Working on full deployment. Purchasing is running smoothly. 7. Other: Proper preventative maintenance should extend the life of very expensive equipment. Impact (15 pts. max - per Resource Request) 1. Satisfaction with Services: Changes Implemented/In Progress: The HVAC Tech has been hired as of 7/2013. The new Work Request system has been designed and waiting for training and implementation. Expect to continue fine tuning the new W/O system. Hire an additional Maintenance Assistant. 2. Campus Support Services (where applicable) or climate survey: Changes Implemented/In Progress: Completed HVAC Tech hiring. In progress on new work-order system. Expect to continue fine tuning the new W/O system Changes Implemented/In Progress: Continued movement towards 100% of work requests being entered into the system and increasing completion rates within 5 working days have been implemented. The new system, being implemented district wide at this time will go far in helping to track mainte Full implementation of new SAP work order system, CMMS Changes Implemented/In Progress: Completed. None. Changes Implemented/In Progress: In progress. None. Changes Implemented/In Progress: Completed. 7. Other: Changes Implemented/In Progress: Not started. To set up an annual maintenance contract on all air conditioning units. 3

4 Physical Plant, Maintenance Resource Request by: Maintenance Departmental Priority # 4 Provide funds for an Annual Maintenance and Service to our campus wide HVAC Chillers systems. This will assure an annual inspection and physical check and testing of all critical chiller components. This will provide manufacturer suggested maintenance thus protecting our most critical and costly equipment in each building HVAC system. Strategic Priority (30 pts. max.): Student Success Professional Development SMP Objective(s): Properly maintain and service of chillers to provide comfortable and reliable air temperature for students and employees. SMP Alignment: Chillers are essential in providing a consistently comfortable and reliable air temperature to any classroom and office. Without such both instructors and students would be both distracted and unbearable uncomfortable. All of which could cancel classes and interrupt any efforts for Student Success or Professional Development. Our request aligns with at least three program elements, and in order to make all SMP objectives possible, we must first provide a fundamental work environment. Sustainability (15 pts. max.): Protecting our most critical and expensive equipment in our HVAC system is a wise investment. An ongoing fund would give obvious benefits protecting the equipment that runs approximately ten months out of the year and hours a day. A well maintained Collaboration (2 bonus pts. max): All departments on campus need to be provided with a suitable work environment to enable them to better serve our students. Non-instructional Maint. $62,700 Provide funds for an Annual Maintenance and Service to our campus wide HVAC Chillers systems. This will assure an annual inspection and physical check and testing of all critical chiller components. This will provide manufacture suggested maintenance thu Total Request # 4: $0 $62,700 4

5 Physical Plant, Operations Program Review: Operations Needs/Highlights (30 pts. max - per Resource Request) 1. Satisfaction with Services: Implemented attendance policy and we have been able to hire vacancies as they occur. However, inspection sheets have not been completed routinely. 2. Campus Support Services (where applicable) or climate survey: With the opening of the MA and continual occupancy of buildings that were scheduled for demolition, it is essential to hire at least 3 custodians to maintain a level 3 cleanliness. Improve absenteeism. Improve monitoring time sheet entries. Determine a better way to provide central supply catalog to campus employees. 7. Other: We have ordered 50% of Classroom furniture, and waiting for delivery. 8. Other: Highest level of satisfaction based on campus survey. (Module A.3) 9. Other: Budget was restored. Need to continue to add resources to keep up with inflation. Impact (15 pts. max - per Resource Request) 1. Satisfaction with Services: Changes Implemented/In Progress: Implement a schedule for routine assignment inspections of custodians. Evaluate the schedule of the inspections. 2. Campus Support Services (where applicable) or climate survey: Changes Implemented/In Progress: Requested positions. Hire custodians. Changes Implemented/In Progress: Changes Implemented/In Progress: Written attendance policy. Review attendance quarterly and plan based on results. Changes Implemented/In Progress: Employees were trained to enter their time in SAP. Request TA100 can integrate with SAP time entries. Changes Implemented/In Progress: Prior to spring semester, will send out campus-wide informing employees of available supplies on hand. Determine how to incorporate central supply catalog with new CMMS system. 7. Other: Changes Implemented/In Progress: Ordered and received $250,000 worth of furniture. Still need an additional $250,000 to finalize purchase of furniture needed based on survey conducted. 8. Other: Changes Implemented/In Progress: Currently providing on-going site inspections to address improvement needs. None. 5

6 Physical Plant, Operations 9. Other: Changes Implemented/In Progress: Budget was restored to levels. Resource Request by: Operations Departmental Priority # 2 Physical Plant, Operations Unit is requesting $250,000 to replace worn out campus furniture and outdated furniture to provide a more conducive learning environment for our students and staff. Strategic Priority (30 pts. max.): Student Success Culture Professional Development SMP Objective(s): To provide instructors adequate furniture which are essential tools to provide students with the required educational guidance to help them succeed. SMP Alignment: New furniture will help improve student support services by providing a platform to assist students to find their best suited education by having the adequate furniture and learning materials that will enable the student to improve, progress, and achieve goals. Sustainability (15 pts. max.): If we purchase quality long-lasting furniture, there will be no further need for extra funding. Received a cost estimate of $250,000 from vendors after meeting with department chairs to determine their furniture needs. Collaboration (2 bonus pts. max): Many departments requested furniture in their program review. Physical Plant will collaborate with all the other college areas in meeting campus furniture needs. Instructional $250,000 A campus wide survey was conducted to determine the need of furniture replacement. Total Request # 2: $250,000 $0 6

7 Institutional Effectiveness, Institutional Research Program Review: Institutional Research Institutional Effectiveness Needs/Highlights (30 pts. max - per Resource Request) 1. Satisfaction with Services: Satisfaction with research services is going down. This can be attributed to the growing responsibilities and visibility of Institutional Effectiveness Office and the departure of the Vice President of Institutional Effectiveness. 2. Campus Support Services (where applicable) or climate survey: According to Campus Support Services Satisfaction and Importance Survey of college's community in 2013 Institutional Research Office increased the "gap" between importance and satisfaction with services. The office attempts to process all incoming requests in a timely manner despite the fact that often several requests come simultaneously with short deadlines. The accreditation process requires the institution to use an ongoing systematic evaluation and planning to refine its key processes and improve outcome with the use of data as evidence. The college currently does not have single repository for data collec Although a change was made to move elements of Program Review to online environment, SharePoint. We would like to use this data mart, content management, workflow and business analytical capabilities to help improve not only the program review process, bu Although the OIR strives to assist college personnel in the interpretation of data to improve programs and services. The college currently has no policies in place to ensure integrity of data collected and/or guidelines to disseminate information related Impact (15 pts. max - per Resource Request) 1. Satisfaction with Services: Changes Implemented/In Progress: Developed Research Request form to help prioritize incoming requests. We plan to utilize SharePoint Project Management capabilities to effectively track and communicate work flows, processes and projects. 2. Campus Support Services (where applicable) or climate survey: Changes Implemented/In Progress: Facilitated a dialogue day around data from Student Campus Climate Survey. Increased awareness and use of data through questions in PR Customized reports were generated and delivered for different programs and departments. The 2013 Campus Fact Book is in progress (printing). Professional development of Institutional Effectiveness staff. Changes Implemented/In Progress: Comprehensive research calendar development is in progress. Align the research calendar with other institutional processes. Train staff in newer and more efficient methodologies to improve time needed to process request. Utilize SharePoint environment to improve processing time and communication of progress. Hire a web developer/programer to help us meet the technological demands for the data environment we are planning to implement. Changes Implemented/In Progress: Automated several reports to be delivered on regular bases. Development of a data mart module. The 2013 Campus Fact Book is in progress. Support implementation of the District SIS modernization project. Focus more on professional development of our employees on new research techniques to help us keep abreast with Changes Implemented/In Progress: We met with IT consultants to identify the scope of the work that needs to be done. 7

8 Institutional Effectiveness, Institutional Research Development and implementation of SharePoint collaboration tools. Support implementation of the District SIS modernization project. Hire a web developer/programer to help us meet the technological demands for the data environment we are planning to implem Changes Implemented/In Progress: OIR staff continuously educates and assists college personnel to use data and research to improve programs and services. Draft and implement policies and procedures that ensure integrity of data collected and disseminated. Also, provide faculty and staff training on use of data. Resource Request by: Institutional Research Departmental Priority # 1 To improve campus support services funds will be needed for printing the 2013 Factbook and for professional development training to help Institutional Effectiveness staff keep abreast of new technologies and methodologies in the research area. Strategic Priority (30 pts. max.): Culture Professional Development SMP Objective(s): Increase cross-discipline collaboration. Improve student persistence, progress, and completion rates to achieve measurable student success. Improve Formal Campus Communication and Governance. SMP Alignment: In an effort to make data more accessible and increase data driven decision-making, the OIR is currently generating the College's 2013 fact book, to help increase collaboration among the different college disciplines, provide accurate and concise research information, and improve campus communication. Sustainability (15 pts. max.): The fact book is published only every three years. Collaboration (2 bonus pts. max): The fact book will be distributed to all departments to use in support of their decision making and planning purposes. Non-instructional supplies $3,000 Funds needed for printing the 2013 Factbook. Non-instructional Equip. $350 Funds needed to pay for yearly subscription to SurveyMonkey. Training/Workshop $2,000 Funds for Crystal reports, local research professional development workshops organized by the Research and Planning group (RP) and ACCJC related to institutional effectiveness. Total Request # 1: $5,000 $350 8

9 Institutional Effectiveness, Institutional Research Resource Request by: Institutional Research Departmental Priority # 2 Funds needed to pay for SharePoint's data mart, content management, workflow and business analytical capabilities to help improve the program review process, SLO assessments, and other projects to help support the college's decision making. Strategic Priority (30 pts. max.): Student Success Professional Development SMP Objective(s): Improve student persistence, progress, and completion rates to achieve measurable student success. Institutionalize on-going evaluation process for support services. Develop and implement a systematic curriculum and program analysis and updating process. SMP Alignment: SharePoint is an online environment with data mart, content management, workflow and business analytics capabilities. Institutionalization would allow for faster, more expedient processes to help improve student success, current program review, evaluation, student learning outcomes assessment processes as well as other College wide work flows. Sustainability (15 pts. max.): Investing in the SharePoint environment is a one time request. Once the system is in place it is sustainable. Collaboration (2 bonus pts. max): Fulfillment of this request, will facilitate and improve inter-college collaboration as it relates to institutional effectiveness. Non-instructional Equip. $110,000 Cost for SharePoint installation and college set up. Training/Workshop $10,000 SharePoint training and professional development for staff. Total Request # 2: $120,000 $0 9

10 President's Office, President's Office President's Office Program Review: President's Office Needs/Highlights (30 pts. max - per Resource Request) 1. Satisfaction with Services: The survey identifies staff development, professional growth, and work environment/campus climate as areas for improvement, especially in regards to employee satisfaction and service importance-satisfaction gap. The President's Office intends to take the lead on professional development for faculty and staff to ensure that there will be satisfaction in services offered by employees to our students. 2. Campus Support Services (where applicable) or climate survey: The survey identifies staff development, professional growth, and work environment/campus climate as areas for improvement, especially in regards to employee satisfaction and service importance-satisfaction gap. To improve on campus support services offered, the President's Office will ensure that our faculty and staff will be trained with the most current technology and be part of the conversation on how to improve the services we offer. The President's Office will continue processing conference requests, travel expense claims, conference reports, and tuition reimbursements in a timely manner as we have always done. The President's Office would like to ensure that there will be appropriate staffing reporting to the President's Office to build capacity so that we can operate at our highest efficency rate. The new college president will continue to immerse himself in the campus culture to understand both the local policies and procedures as well as those implemented by our chancellor and board members. 7. Other: The College President has had an open door policy to truly understand the campus culture and to hear the voices of the college community. 8. Other: The survey identifies staff development, professional growth, and work environment/campus climate as areas for improvement, especially in regards to employee satisfaction and service importance-satisfaction gap. The President's Office hopes that with pro Impact (15 pts. max - per Resource Request) 1. Satisfaction with Services: Changes Implemented/In Progress: N/A The President's Office will continually support professional development of faculty and staff to ensure that surveyed college community will be satisfied with services offered. 2. Campus Support Services (where applicable) or climate survey: Changes Implemented/In Progress: The president's office will continue offering professional development for faculty and staff The President's Office will continue offering professional development for faculty and staff Changes Implemented/In Progress: N/A The President's Office will continue processing conference requests, travel expense claims, conference reports, and tuition reimbursements in a timely manner as we have always done. Changes Implemented/In Progress: N/A Hiring of appropriate staff on our college campus to ensure we have the human resources needed for the work we would like to see done. Changes Implemented/In Progress: 10

11 President's Office, President's Office Changes Implemented/In Progress: We have hired a new president and he has come on board as of July The president will continue educating himself on both the local level policies and procedure as well as that from the district. 7. Other: Changes Implemented/In Progress: The College President understands that while some see that the campus needs to heal, others are very satisfied with how things are currently operating. The President will ensure that all voices are heard and that decisions are made based on the benefit o The President will continue to be transparent and have open dialogue so that the entire college community will be part of decision-making processes that affect us as a whole by continuation of Days of Dialogue and town hall meetings. 8. Other: Changes Implemented/In Progress: N/A The President's Office will play the lead role in offering professional and staff development activities to improve customer service creating a more student-friendly environment. Resource Request by: President's Office Departmental Priority # 1 The CEO supports professional development for the college faculty and staff. This resource request is for funding within the President's budget to ensure that the college community will have continuous professional development throughout the coming fiscal year. Strategic Priority (30 pts. max.): Student Success Professional Development SMP Objective(s): With professional development of faculty and staff, our college community will be more equipped to fully support students in their role in facilitation of student success. SMP Alignment: The request for resources to fund professional development for employees of LATTC directly aligns with the Strategic Priority for Professional Development, which then supports the overall goal of the Strategic Priority for Student Success. Sustainability (15 pts. max.): This will be a recurring request for continuous professional development for new and existing faculty and staff. The knowledge obtained from participating in various professional development activities will be sustained and evident within the work done b Collaboration (2 bonus pts. max): The President's Office will collaborate with all departments, disciplines, and programs to offer professional development. Contracts Personal/Professional Services $25,000 Funding to pay for facilitators at upcoming professional development events/activities. Non-instructional supplies $15,000 The President's Office will need to purchase materials for the facilitation of on-campus professional development activities such as notepads, markers, posters, and perhaps refreshments during all-day trainings. Non-instructional Equip. $5,000 Funding to purchase presentation software for professional development activities. Training/Workshop $25,000 The President's Office is requesting for a professional development budget so that professional development can be offered. Total Request # 1: $70,000 $0 11

12 Public Relations, Public Relations Public Relations Program Review: Public Relations Needs/Highlights (30 pts. max - per Resource Request) 1. Satisfaction with Services: The district has stalled on its implementation of the full student system, forcing us to use other platforms to inform students. 2. Campus Support Services (where applicable) or climate survey: Climate survey shows a 5% decrease in satisfaction regarding the dissemination of information to the campus community and a 3% decrease regarding the flow of information between campus activities and campus community. We need to addresses these information and dissemination issues by adding and updating our video content throughout the campus. Sustainable video content has given us the most sustainable and viable processing time for information. 8. Other: Have developed responsive and robust Facebook and Twitter accounts for campus interaction. Impact (15 pts. max - per Resource Request) 1. Satisfaction with Services: Changes Implemented/In Progress: We have used School Messenger to engage students on specific deadlines, events and information. We hope the district solves its IT issues with district student next year, so it becomes accessible. Once the district solves its issues, we expect a 50 to 80% increase in LATTC students being engaged by Campus Support Services (where applicable) or climate survey: Changes Implemented/In Progress: We have increased the platforms of information by adding robust use of DMP screens across many campus access points and an external LED screen combination that engages the community at Grand and Washington. We provided all of the content for these new platforms and have increased visibility and awareness. Additional and fully-updated video content needs to be created in high-definition format. Changes Implemented/In Progress: Digital signage placed in new buildings and informational content posted. More signage now available and more informational content needs to be created. Changes Implemented/In Progress: Changes Implemented/In Progress: Changes Implemented/In Progress: 8. Other: Changes Implemented/In Progress: Created pages and accounts. Increased usage to engage students and staff. 12

13 Public Relations, Public Relations Resource Request by: Public Relations Departmental Priority # 1 We need to continue our leadership in the use of video to promote, advertise, support and communicate between internal and external communities including faculty, staff and students. This type of multi-media approach needs to be placed on several platforms including campus screens, street corner LEDs, website and social media to give this campus the most progressive presence possible. Strategic Priority (30 pts. max.): PACTS Student Success Culture SMP Objective(s): The provide foundational and sustainable support of PACTS, student success and campus culture. SMP Alignment: Access of video content is clearly a computer-based competency as well as English competency support, which are PACTS Tier 2 lynch pins. In addition, video support of campus information, procedures, events and pathways clearly provides a foundation of student success. Some of the inspiration stories already provided through the campus website and have been important in changing the culture on campus. Sustainability (15 pts. max.): Video content is among the most sustainable product we can create, especially when compared with printed materials. It can be distributed globally through the web for an unlimited amount of time. It can updated quickly or packaged differently for differen Collaboration (2 bonus pts. max): Video content created by the Public Relations department has supported virtually all departments and has led to collaboration with different programs, various student services and events that impact all aspects of the college. Contracts Personal/Professional Services $20,000 We need to contract with current video content provider to develop critical presentations in support of campus culture, recruitment, programs and events. Total Request # 1: $0 $20,000 13