Rental Management Ltd welcomes the chance, which you are allowing us to present our credentials for the management of your valuable investment

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1 Rental Management Ltd (Harcourts Bell Block) A: 12 Pohutukawa Pl, Bell Block FP: rental ( ) F: M: E: Aimee.Yee@harcourtsbbk.co.nz W: Rental Management Ltd welcomes the chance, which you are allowing us to present our credentials for the management of your valuable investment This presentation will provide you with the following items and information: Facts and information about the staff that would be involved in the management and support of your investment A broad overview of services we provide and our style of management The base fee structures involved with the management of your property A check list for moving forward and establishing an agreement Tips on how best to present your property We trust that we have all facets of our management service and style covered, however do not let this stop you asking any questions you may have. Page 1 of 11

2 T A B L E O F C O N T E N T S Agent Personal Profile Page 03 Schedule of Professional Services Page 04 Advertising Media Page 05 Summary of Management Fees and Services Page 06 Summary of Casual Letting Fees and Services Page 06 Establishing an Agreement with RML Page 07 Property Presentation Tips Page 08 Property Maintenance Lifespan Guidelines Page 09 Useful Contacts and Links Page 10 Page 2 of 11

3 P E R S O N A L P R O F I L E AIMEE YEE - OWNER/PROPERTY MANAGER Having an extensive background in administration, I started my career in Real Estate working as a receptionist for a renowned Real Estate company in Sydney. It was here that I completed my Diploma in Property (Real Estate) and consequently progressed within the company to Property Manager, building a wealth of knowledge and experience. I returned to New Zealand in 2006 after 6 years in Australia, furthering my career in Auckland within Property Management before joining the Harcourts Group in New Plymouth in January After taking seven months off in 2010 for Maternity Leave, I was excited to take up a new challenge and jumped at the opportunity to open a new Property Management division to operate out of the Harcourts Bell Block Office. I strive to provide an honest, professional & reliable service to property owners and tenants alike, which I believe to be paramount in being a good property manager. I welcome the opportunity to provide you with the best possible service in looking after your asset(s) and look forward to discussing the management of your property further. I am a strong believer in Continual Professional Development and some of my achievements include: Certificate of Completion of Residential Tenancies Amendments Tenancy Practice Service December 2010 Certificate of Completion of Platinum Programme Tenancy Practice Service August 2009 Certificate of Completion of Platinum Programme Tenancy Practice Service March 2007 Diploma of Property (Real Estate) TAFE NSW (Australia) December 2005 Page 3 of 11

4 S C H E D U L E O F P R O F E S S I O N A L S E R V I C E S MARKET APPRAISAL OF YOUR INVESTMENT PROPERTY Expert advice on current rental values, trends and cycles. Constructive recommendations on how to maximise your rental returns. LEASING AND PROMOTION Ensuring the quality of tenants from the benefit of having a highly experienced team of professionals. Strategic, planned and tailored promotion and advertising of your investment property though various media. Open inspections booked and conducted throughout the week plus Saturday viewings by appointment. Comprehensive reference checking covering both professional and personal references. INSPECTIONS Regular inspections of your property will be conducted and a full written report including photographs (with the tenant s permission) forwarded to you with any recommendations on repairs/maintenance. REPAIRS AND MAINTENANCE All repairs and maintenance are always carried out in close detailed consultation with you the property owner. Selection of the area s best and most reliable tradespeople and service providers conducting all repairs to your property. PERPETUAL MANAGEMENT PROCEDURES Strict monitoring of rental arrears preventing any excessive arrears situations. Copies of lease agreements signed on your behalf plus inspection reports forwarded to you for your own record. Tenants are offered easy rental payment options including automatic payment to avoid delays in rental payments. Income can be easily and directly credited into the account of your choice on a twice a month basis. A comprehensive rental statement is forwarded by post or (depending on your preference) clearly showing the status of your investment. Outgoings including council rates and insurance can be paid on your behalf thus streamlining your involvement in your investment. Terms, periods and returns are reviewed periodically in consultation with you thus maintain the best investment structure for you. Application and attendance at the Mediation & Tenancy Tribunal on your behalf. Page 4 of 11

5 Rental Management Ltd (Harcourts Bell Block) is highly experienced in the many areas of property maintenance issues and uses that knowledge for your benefit. Prevention is better than cure is our mantra, ensuring that your property is not left to deteriorate an inexperienced team may prove very costly to you in the future. Rental Management Ltd (Harcourts Bell Block) is a SEVEN DAY A WEEK operation. The office is open from Monday to Friday 9:00am to 5:00pm and I am available for appointments and property viewings after hours during the week up to 7:00pm during daylight savings hours and up to 5:30pm during winter hours and at any time between the hours of 10:00am and 4:00pm on Saturday and Sunday. Rental Management Ltd (Harcourts Bell Block) not only regularly perform Periodic Inspections of your property, we also provide you with a detailed report including photographs (with the tenants permission) outlining the condition and preventative maintenance measures. Rental Management Ltd (Harcourts Bell Block) can offer you every assurance that we will provide you with quality tenants every time. Your property will have prospective tenants shown through your property, by appointment 6 days a week. Our experience will assure you that only the best applicants are sourced, qualified, and forwarded to you for your approval. At Rental Management Ltd (Harcourts Bell Block) our philosophy is that our tenants are clients too we strive to treat them with the same level of respect that we afford you; our landlord. This is fast achieving us the good reputation amongst tenants that we offer a superior level of service. A D V E R T I S I N G At Rental Management Ltd (Harcourts Bell Block), we realised a long time ago, the importance of internet marketing and are aware of its great reach to tenants. Colour photographs and detailed descriptions of your property will be listed on the following internet sites: o o o o Other forms of advertising include: o Taranaki Daily News For Rent Grid Wednesday Edition Saturday Edition o Rental List o all current listings will be sent via to individual potential tenants, all major organisations including the oil industry and TDHB o Midweek Newspaper (optional) Cost: Variable Page 5 of 11

6 S U M M A R Y O F F E E S A N D C H A R G E S MANAGEMENT FEES: 8% plus GST of all monies collected for unfurnished properties 11% plus GST of all monies collected for fully furnished properties Plus an advertising & administration fee of $50 plus GST per tenancy These costs may be claimable by you as a business expense INSPECTION FEES: Periodic Property Inspections will be conducted up to four (4) times during the course of the tenancy free of charge If you require any additional inspections during the course of the tenancy then a fee of $15 plus GST will apply CREDIT CHECK FEES: The first two (2) credit checks will be conducted free of charge Any additional credit checks required will incur a cost of $ GST per applicant checked We strongly recommend selected applicants be checked prior to approval through the T.I.N.Z website to ensure a good credit history and no outstanding tribunal orders against them. The T.I.N.Z search includes: o Ministry of Justice Tenancy Tribunal orders o The C.I.A. Debt Recovery Group Ltd o T.I.N.Z. (Tenancy Information NZ)database o VEDA ADVANTAGE (previously BAYCORP) o LTNZ Driver s License national database LETTING FEES: CHARGED TO TENANT 100% of the weekly rent plus GST is payable by the approved tenant upon the signing of the tenancy agreement unless otherwise instructed by the property owner. BOND: CHARGED TO TENANT An equivalent of 3 weeks of the weekly rent for unfurnished properties and an equivalent of 4 weeks of the weekly rent for fully furnished properties will be collected and lodged with Tenancy Services in accordance with the RTA 1986 CASUAL LETTING SERVICE: A fee of $70 plus GST is payable upfront to cover advertising and administration costs. o Advertising of the property on all websites including Trade Me o Advertising in the Taranaki Daily News For Rent Grid on Wednesday s & Saturday s o Rental List Advertising o Showing prospective tenants through the property o Reference checking of applications o Credit checking of applications (additional cost of $20 plus GST applies per applicant checked) o Preparing documentation for the tenancy (tenancy agreement, bond form etc.) o Collection and lodging of the bond in accordance with the RTA1986 S A L E S SELLING FEE: If you are interested in listing your property for sale or purchasing a property within the New Plymouth or Bell Block areas please let me know your details and I will arrange an agent to contact you accordingly. Page 6 of 11

7 ESTABLISHING AN AGREEMENT WITH RENTAL MANAGEMENT LTD 1. Complete the enclosed Management Authority Form providing as much information as you can. Please ensure you provide your bank account details for speedy direct crediting of your rental income each month. 2. Provide keys to Rental Management Ltd remembering: each tenant on the lease should be provided with a full set of keys. Harcourts Rental Management Ltd will also maintain a set of keys in the office. 3. Provide all appliance instructions if any to Rental Management Ltd. 4. If you currently occupy the premises, please ensure you disconnect the power/gas, phone/internet upon vacation of the property please provide Rental Management Ltd with the previous account numbers, it makes it easier for the tenant(s) to re-connect. 5. If you currently occupy the property, please arrange to redirect your mail and provide Rental Management Ltd with a forwarding address. 6. If you currently occupy the premises, notify your bank and credit card provider of your change of address. 7. Notify your Insurance Company that the property is to be tenanted and adjust your cover accordingly. We strongly recommend speaking with your insurance company about Landlord Insurance. 8. If you currently occupy the premises cancel any newspaper, milk, or other regular deliveries/subscriptions (wine clubs etc.). 9. If you currently occupy the premises, notify the neighbours that the property is going to be tenanted and provide them with our contact details. 10. If you currently occupy the premises, please ensure that when you vacate the property that the carpets are professionally cleaned and the lawns/gardens are tidy. It is difficult to ask the tenants to professionally clean the carpets at the end of their tenancy if it was not done prior to them taking occupation. Page 7 of 11

8 Following is a checklist to use as a guideline before placing your property on the rental market: First impressions are vital when potential tenants inspect property. The condition of the property will determine what type of tenant is attracted. A well-presented property in the end will attract higher rental rates and usually better quality tenants. This means fewer vacancy periods and the best financial return possible. A FEW IMPORTANT PRESENTATION TIPS FOR PROPERTY: External appearance do not let potential tenants dismiss the property before they get inside. Ensure that the gardens, lawns, windows, paths, gutters and external paintwork are all taken care of. Painting If this is being considered, ensure only the areas that really need it are done, unless the plan is to paint the entire property. New paint only makes areas left unpainted look worse. If the paintwork is generally good, just touch up scruffy parts. Neutral colours are better as darker colours may not be to the tenant s taste and can make a room appear smaller than it actually is. Touch ups fix and replace anything that may be broken such as taps, creaking doors, rotten floorboards, broken light fittings, leaky gutters and cracked/damaged windows. Cleaning consider having the carpet and curtains professionally cleaned. This will get rid of any smells and odours that will be very evident to potential tenants viewing the property. Internal appearance ensure doors that can be opened internally within the property are open and keep the curtains/blinds open to let the sun in. This will make all the rooms feel bigger. Inspections keep the property clean and uncluttered. Repairs if the property needs any major repairs before a tenancy begins, it is better to do this now rather than later. Safety ensure all electrical wiring, power points and any electrical appliances that are to be included with the property are working safely. This is by no means a full list but a few helpful hints to consider when presenting your property to potential tenants. Page 8 of 11

9 M a i n t e n a n c e L i f e S p a n G u i d e l i n e s These guidelines are provided to assist Property Managers in assessing the expected life spans of certain maintenance items in a rental property. Please note that these are guidelines only and can vary based on things like the area, the type of construction and the turnover of tenants. Painting (internal) Painting (exterior) Hot water system Oven Bathroom Renovation Kitchen Renovation Replacing Floor Coverings (including carpets) Clean Gutters Pest Inspections Swimming/Spa Pool Electrical Wiring Fireplaces Every 5 Years Varying Every 7 Years Every 10 Years Every 20 Years Every Years Every 7 10 Years Check Annually Check Annually Check Filtration Equipment Annually Check Every 2 3 Years Check & Sweep Annually For houses structural checks including safety of balconies, verandas, and roofs should be carried out as often as required depending on the age of the house. If the property has a smoke detector, ensure it is working have the electrician check it annually. Smoke detectors (both hard wired and battery operated) should be replaced every 10 years. It is highly recommended to have smoke detectors fitted in all residential properties, for more information regarding smoke detectors visit Page 9 of 11

10 U S E F U L C O N T A C T S A N D L I N K S Real Estate Agents Authority PO Box Panama Street WELLINGTON 6146 Phone: Web: Real Estate Institute of New Zealand PO Box 5663 Wellesley Street AUCKLAND 1052 Phone: Fax: Web: Department of Building & Housing PO Box PORIRUA 5240 Phone: Fax: Web: Tenancy Information New Zealand PO Box AUCKLAND 1143 Phone: Fax: Web: Real Landlord Insurance NZ Ltd PO Box 1167 WHANGAREI 0140 Phone: Fax: Web: Tenancy Practice Service Phone: Web: Harcourts New Plymouth PO Box 610 NEW PLYMOUTH 4340 Phone: Fax: Web: Property Talk Forum Web: Page 10 of 11

11 Rental Management Ltd (Harcourts Bell Block) A: 12 Pohutukawa Pl, Bell Block FP: rental ( ) F: M: E: Aimee.Yee@harcourtsbbk.co.nz W: Thank you for taking the time to read this presentation. If you require further clarification of any items outlined in this booklet or you wish to discuss my services further then please do not hesitate to contact me at any time. Page 11 of 11

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