1 Top 100 Cloud Services Providers: 2012 Edition Research Contact: Joe Panettieri, Editorial Director Nine Lives Media a division of Penton Media or joe [at] ninelivesmediainc [dot] com Sales Contact: Amy Katz, President Nine Lives Media a division of Penton Media or amy [at] ninelivesmediainc [dot] com
2 Table of Contents About Nine Lives Media and Talkin Cloud... page 3 Executive Summary/Survey Methodology... page 4 Top 10 Cloud Services Provider Trends... page 5 Talkin Cloud the Top 100 Cloud Services Providers Ranked 100 to 1... page 7-27 Top 25 Fastest Growing CSPs ($)..... page 28 Top 25 Fastest Growth CSPs (%)... page 29 Talkin Cloud 100 Conclusions... page 30 Additional Industry Reports... page 31 Contact Information... page 31 2!
3 About Talkin Cloud Talkin Cloud (www.talkincloud.com), published by Nine Lives Media (www.ninelivesmediainc.com), covers cloud computing and the IT channel. The site s core readership includes cloud services providers (CSPs), cloud aggregators, cloud brokers, VARs and MSPs pushing into cloud computing. About Nine Lives Media Nine Lives Media, a division of Penton Media, defines emerging IT media markets and disrupts established IT media markets. Nine Lives Media s market leading blogs and online destinations include: Talkin Cloud (www.talkincloud.com): The first blog fully focused on cloud computing s emergence in the IT channel. MSPmentor (www.mspmentor.net): The ultimate guide and world s top managed services blog. MSPtweet (www.msptweet.com): The loudest tweets in the managed services industry. The VAR Guy (www.thevarguy.com): Tracking what s next in the IT channel. The top-ranked blog serving VARs and channel partners. VARtweet (www.vartweet.com): The loudest tweets in the IT channel. Executive Summary/Survey Methodology The Talkin Cloud 100 (formerly the Talkin Cloud 50) is an annual research report. The Talkin Cloud 100 ranks cloud services providers, cloud aggregators, cloud brokers, VARs and MSPs by such metrics as: Total cloud services revenues (in U.S. dollars, 2011) Cloud services revenues dollar and percentage growth (2011 vs. 2010) Total cloud project revenues (2011) Cloud project revenue dollar and percentage growth (2011 vs. 2010). Note: All financial information for international survey participants was converted to U.S. dollars Call for Submissions: The survey was promoted on Talkin Cloud, The VAR Guy, MSPmentor and Nine Lives Media s social media destinations (FaceBook, LinkedIn and Twitter). The survey ran from January through April 27, The results were published May 16, 2012 on TalkinCloud.com. Confidentiality This report includes much but not all of the survey data. In order to gather reliable financial data, Nine Lives Media agreed not to disclose specific annual revenue information (i.e., revenue dollars). We reserved the right, however, to publish company growth rates based on the private revenue information. 3!
4 Top 10 Cloud Services Provider Trends Data represents all survey participants, except where specific Talkin Cloud 100 list members are noted. 1. Survey participants: The participants defined themselves as: Cloud Services Provider, 63.4%: CSPs offer SaaS (software as a service), infrastructure as a service (IaaS) and/or PaaS (platform as a service) to partners and/or customers. Cloud Aggregator, 14.3%: Cloud aggregators typically offer a portal that allows VARs, MSPs and resellers to source multiple third-party cloud services for customers. Cloud Builder, 33.0%: Cloud builders develop public or private clouds for their customers to ultimately run on their own. Cloud Broker, 34.8%: Cloud brokers recommend and resell multiple cloud services to customers. Cloud Integrator, 33.9%: Cloud integrators link multiple on-premises and cloud-based services together for customers. VAR with Cloud Computing Expertise, 42%: These companies continue to generate strong business with on-premises IT projects while extending into cloud offerings. MSP with Cloud Computing Expertise, 58.9%: These companies continue to remotely manage and monitor customers networks and applications, both on-premises and in the cloud. Note: Total figures exceed 100 percent because many survey participants fit multiple categories. 2. Annual Cloud Services Revenues: Talkin Cloud 100 companies generated $2.3 billion in cloud services revenues for 2011, up 45.6 percent from This data involves Talkin Cloud 100 companies honored in 2012, pinpointing their specific cloud services revenues from 2011 vs Size of Cloud Services Revenues: Number of companies with at least $100 million in annual cloud services revenues: Six companies $20 million in annual cloud services revenues: 20 companies $10 million in annual cloud services revenues: 32 companies $5 million in annual cloud services revenues: 45 companies $2 million in annual cloud services revenues: 69 companies $1 million in annual cloud services revenues: 82 companies 4. Annual Cloud Project Revenues: The Talkin Cloud 100 companies generated $908.2 million in 2012 cloud-related IT project revenues, up 22% from 2010 for those same companies. The survey results suggest Talkin Cloud 100 companies are focused more on cloud services rather than cloud build-outs. 4!
5 Top 10 Cloud Services Provider Trends (continued) 5. Cloud Services Offered: Infrastructure as a Service (IaaS), 61.6% Platform as a Service (PaaS), 43.8% Software as a Service (SaaS), 71.4% 6. Specific Areas of Specialization: Cloud storage, 73.2% Hosted/SaaS , 70.5% Cloud security, 51.8% SaaS Collaboration, 50% Virtual desktop infrastructure (VDI), 50.0% Virtualized servers in the cloud, 49.1% Website hosting, 45.5% SaaS CRM, 29.5% Hosted VoIP/unified communications: 29.5% 7. Where the Cloud Services Are Hosted: In co-location centers, 58.9% On third-party public clouds, 53.6% In own data centers, 46.4% Within customers data centers, 22.3% 8. SMB Dominates: The Talkin Cloud readership focuses mostly on the SMB market opportunity. Here s a segment by segment breakdown: Customers with 1 to 20 employees, 44.6% Customers with 21 to 50 employees, 67.9% Customers with 51 to 100 employees, 73.2% Customers with 101 to 500 employees, 61.6% Customers with 501 to 1000 employees, 37.5% Customers with 1001 or more employees, 31.3% Note: Figures exceed 100% because multiple answers permitted 5!
6 Top 10 Cloud Services Provider Trends (continued) 9. Vertical Market Expertise: Of the Talkin Cloud 100 survey participants, 64.3% have a vertical market focus. The most popular target markets include: Healthcare, 44.6% Banking/financial services, 42.9% Technology, 34.8% Manufacturing, 34.8% Legal, 33.9% 10. Most Popular Cloud Partners: Of the Talkin Cloud 100 survey participants, the most popular cloud partners included: VMware, 50% Citrix Systems (CloudStack, Xen, etc.), 39.3% Google Apps, 33% Cisco Systems, 30.4% Microsoft Office 365, 30.4% Amazon Simple Storage Service (S3), 24.1% Amazon Elastic Compute Cloud (EC2), 20.5% Salesforce.com, 19.6% 6!
7 The Talkin Cloud 100: Ranked 100 to 1 Note: Rankings are based on such metrics as (A) annual cloud services revenues for 2011; (B) cloud services revenues dollar growth, 2011 vs. 2010, (C) cloud services revenues percentage growth, 2011 vs. 2010, and 2011 cloud project revenues TOGL, LLC, Las Vegas, NV, USA: TOGL has been promoting a range of small business cloud services through MSPs and resellers. The company works closely with MokaFive on VDI (virtual desktop infrastructure). Top Exec: David Bennett, President Worldlan Technology, Medina, OH, USA: Worldlan has been extending its healthcare and HIPAA compliance expertise into the cloud and EMR (Electronic Media Records) markets. Top Exec: Randy Hall, President 98. Information Technology Solutions, Saint Petersburg, FL, USA: A Microsoft Small Business Specialist that has successfully moved into the Office 365 cloud market. Top Exec: Eric Long, CEO Agile IT, San Diego, CA, USA: A close Microsoft partner, Agile IT has been expanding its consulting practices around Office 365 and Windows Azure. Top Exec: John Gilham, Principal Consultant & CEO 7!
8 96. FSM Marketing Group Inc., Plainfield, IL, USA: FSM is keenly focused on the secure market, with an emphasis on cloud-based security services. Top Exec: Frank Muto, President 95. Integral Networks, Rocklin, CA, USA: Also known as inet, the company is blending hosted desktops, backup, managed cloud and co-location services for customers. Top Exec: Bryan Badger, CEO 94. F12 Networks Inc., Edmonton, AB, Canada: One of Canada's top MSPs, F12 Networks has offered cloud services since Also a member of Microsoft's Cloud Accelerate partner program. Top Exec: Alex Webb, CEO BCG Systems, Akron, OH, USA: BCG has a laser-like focus on SaaS consulting services for NetSuite, Microsoft Office 365 and Dynamics CRM. Top Exec: Mark Goodson, President LightBound, Indianapolis, IN, USA: The data center provider has launched a branded cloud storage service called CloudBound. Watch for continued moves in the hosted VoIP/PBX market as well. Top Exec: Jack Carr, President Uptime Systems, Minneapolis, MN, USA: The company pushed beyond IT consulting to introduced national cloud hosting and managed services, including virtual desktop hosting. Top Exec: Dennis Dimka, Managing Director 8!
9 90. SkyNet Managed Technology Services, Columbus, OH, USA: Also an MSPmentor 100 company, SkyNet is successfully pushing into the cloud services and cloud consulting markets. Top Exec: Chip Bell, President Refractiv, Normanton, West Yorkshire, UK: A leading Google Apps partner in the UK, Refractiv also offers web application development services. Top Exec: Richard Atkinson, Chief Operations Officer Champion Solutions Group, Boca Raton, FL, USA: Champion was the 2011 VMware Infrastructure Virtualization Partner of the Year for the Americas. Founded in 1979, the company has pushed aggressively into cloud and data management solutions. Top Exec: Chris Pyle, President & CEO 87. LevelCloud, Corona, CA, USA: LevelCloud is a master cloud services provider (MCSP), offering cloud services to MSPs that are shifting into the cloud. The company works closely with OS33, developer of WebTop-based cloud software. Top Exec: Biren Shukla, CEO Intelligence Partner, Madrid, Spain: A top Google Apps partner in Spain, Intelligence Partner is now pushing into Brazil. Top Exec: Ignacio Bano, CEO Paragrid, Inc. Cleveland, OH, USA: The cloud service provider has launched three branded platforms for customers -- RecoverEverywhere (backup and remote recovery), AppEverywhere (remote environment replication) and OfficeEverywhere (virtual desktop services). Top Exec: Ryan Berg, President 9!
10 84. Cloud Computing Concepts LLC (C3), Boca Raton, FL, USA: A close VMware partner, C3 promotes both desktop and server virtualization services that stretch into the cloud. Top Exec: Rick Mancinelli, Managing Partner e-ternity Business Continuity Consultants Inc., Mississauga, Ontario, Canada: This business continuity consulting firm has landed on our list two consecutive years. Top Exec: Greg, Onoprijenko, President etegrity Systems International, Pinebrook, NJ, USA: etegrity promotes cloud-based storage and backup services into the MSP market. Top Exec: Steve Ferman, President CloudBearing LLC, Washington, DC, USA: Instead of fearing Microsoft's cloud strategy, CloudBearing has embraced it -- promoting assessment, implementation and training services for Office 365 customers. Top Exec: Nicholas Vossburg, CEO Agosto Inc. Minneapolis, MN, USA: The Google Apps consulting firm has been pushing into Canada. Top Exec: Aric Bandy, CEO !
11 79. Nomadesk Inc., Austin, TX, USA: Nomadesk promotes secure file sharing services via the cloud. Top Exec: Darren Trumeter, CEO 78. Promevo, Erlanger, KY, USA: Promevo balances relationships with Google, IBM and Microsoft, while leveraging open source in its integration and cloud business practices. Top Exec: Aaron Gumz, Managing Partner Onyx Group, Portrack Interchange Business Park, Stockton-on-Tees, UK: Onyx is growing revenues by focusing on business continuity and disaster recovery solutions. Top Exec: Neil Stephenson, CEO Eforcers S.A., Bogota, Colombia: The company built its business on Google Apps migrations. Top Exec: Alejandra Cifuentes, CEO Onix Networking, Lakewood, OH, USA: The Google Apps solutions provider focuses on government customers. Top Exec: Tim Needles, CEO 74. Cloud Technology Solutions Ltd., Manchester, UK: A Google Apps partner in Europe, Cloud Technology Solutions focuses on Google Chromebooks for business and education customers. Top Exec: Steve Kaye, CEO 11!
12 73. Projector PSA Inc., Boston, MA, USA: Projector PSA develops SaaSbased professional services automation (PSA) applications for IT consultants and other types of services industries. Top Exec: Lawrence Krakauer, President Lanlogic Inc, Livermore, CA, USA: A growing presence in the San Francisco Bay Area, Lanlogic blends an EMC SAN with traditional hosted applications like Exchange. Top Exec: Art Closson, President IT Solutions Consulting, Inc. Fort Washington, PA, USA: The company's NearCloud offering blends cloud computing with local IT support. IT Solutions Consulting also is a perennial MSPmentor 100 company. Top Exec: Ted Swanson, CEO Blue Apache, Abbotsford, Victoria, Australia: A Cisco, Citrix and HP partner, Blue Apache has a Network Operations Center (NOC) in Melbourne, Australia, that monitors customers' network traffic, backup and recovery systems. Top Exec: Chris Marshall, Managing Director 12!
13 69. American Technology Services Inc., Fairfax, VA, USA: American Technology Services continues to blend IT consulting and IT development services with newer offerings like managed hosting and cloud hosting. Top Exec: Jeff Chandler, President Services/ Newmind Group Inc., Kalamazoo, MI, USA: Newmind Group is one of the best-known providers of Google Apps services in the Michigan area, and the company has been expanding into New York and Salt Lake City, Utah. Top Exec: Daniel Jefferies, President CentraStage Limited, Prestwood, Buckinghamshire, UK: CentraStage offers a SaaS-based IT management platform that's catching on with VARs and MSPs. Top Exec: Christian Nagele, CEO NetStandard Inc., Kansas City, KS, USA: The company's managed and cloud services have driven five consecutive years of double-digit growth. Top Exec: Jeff Melcher, CEO !
14 65. divestit Pty Ltd, Brisbane, Australia: The company has been positioning itself as the top cloud services provider and top cloud consultant in Brisbane, one of Australia s largest cities. Top Exec: Nigel Heyn, Managing Director 64. TUC, Ottawa, Ontario, Canada: (NOTE, shouldn t we call this The Utility company?) Originally known for its franchise services, TUC has been acquiring MSPs that have cloud services expertise. Top Exec: Mark Scott, CEO 63. CHIPS Technology Group, Syosset, NY, USA: The well-known IT service provider in the SMB market has been pushing deeper into cloud services and electronic health records (EHR) offerings for customers. Top Exec: Evan Leonard, President outsourceit, La Plata, MD, USA: A leading MSP on the U.S. east coast, outsourceit has been merging and acquiring its way into the cloud market. Top Exec: Craig Guice, CEO 61. Dito, Manassas, VA, USA: As one of the original 30 Google Apps Authorized Resellers, Dito is known as a go-to partner for cloud migration services. Top Exec: Jim McNelis, CEO TestudoData, Seattle, WA, USA: TestudoData promotes enterprise information security, collaboration, and productivity solutions, with a heavy cloud emphasis. Technology partners include Google, Reflexion and Microsoft. The company has 625 resellers serving more than 8,500 businesses. Top Exec: Eric Blank, General Manager 14!
15 59. NephoScale, San Jose, CA, USA: NephoScale, a Silicon Valley start-up, promotes IaaS and object-based cloud storage to customers worldwide. Top Exec: Bruce Templeton, CEO Ntiva Inc., McLean, VA, USA: Ntiva blends managed and cloud services with project work, and has a 97 percent customer retention rate. Top Exec: Steven Freidkin, Founder, President All Covered, Foster City, CA, USA: The nationwide MSP, owned by Konica Minolta, has been pushing into hosted and cloud services for several years now. Top Exec: Todd Croteau, President BioPharm Systems, San Mateo, CA, USA: An Oracle specialist focused on clinical trial and safety management software -- increasingly in the cloud. Top Exec: Alex Sefanov, President & CEO Acumen Solutions, McLean, VA, USA: Say hello to a true cloud integrator. Acumen's service areas include Amazon, Force.com, Google, Salesforce.com and Workday. Top Exec: David Joubran, CEO 15!
16 54. Ntirety Inc., Dedham, MA, USA: Trying to figure out managed database and cloud database services? That's where Ntirety enters the picture. The company was first to promote database administrator as a service, trademarking the term. Top Exec: Michael Corey, Founder & CEO TekLinks, Birmingham, AL, USA: An entry on our list for 2011 and 2012, TekLinks has used cloud services and managed services to also land on the Inc list of fastest-growing privately held US companies. Top Exec: Stuart Raburn, President ZSL, Edison, NJ, USA: A well-known IBM Business Partner, ZSL developed ready-to-connect utilities for Salesforce.com CRM, Microsoft Dynamics, Google Apps, Oracle EBS, Amazon Cloud and more. The connectors allow customers to migrate to hybrid cloud platforms. Top Exec: Shiv Kumar, Executive VP Services/ IT Authorities, Tampa, FL, USA: The rare company that lands on the Inc. 500, MSPmentor 100 and Talkin' Cloud 100 lists. Initial cloud moves include hosted Exchange, SharePoint and BlackBerry services. Top Exec: Jason Caras, Co-CEO https://twitter.com/#!/itauthorities 16!
17 50. Capital Support, London, UK: Capital Support, founded in 2002, has been one of the UK s fastest growing technology providers since The company has a growing niche in the financial services vertical, and is promoting managed services and cloud services to banking and hedge fund customers. Top Exec: Nigel Brooks, Managing Partner 49. GreenPages Technology Solutions, Kittery, ME, USA: GreenPages Technology Solutions is a virtualization consulting and integration firm. The company in early 2012 acquired Atlanta-based LogicsOne a virtualization, storage, and cloud technology consulting firm. Top Exec: Ron Dupler, CEO https://twitter.com/#!/greenpagesit Cloudmore, Mayfair, London, UK: With offices in Europe and the United States, CloudMore supports over 3600 applications. The company's cloud migration focus includes SQL Server, MySQL, SharePoint, Citrix, Web servers, Active Directory, Oracle and SAP. Top Exec: Michael Wicander, CEO t Systems, Greenwood Village, CO, USA: 3t Systems promotes managed and cloud services to large and small healthcare facilities across the Rocky Mountain region in the United States. Top Exec: Ciaran Dwyer, CEO Nasstar plc, London, UK: An up-and-comer in the cloud market, Nasstar Hosted Desktop revenues are climbing quickly based on the data points we've seen. Top Exec: Charles Black, CEO 17!
18 45. Apps4Rent, Edison, NJ, USA: The company's name says it all. From hosted Exchange to hosted SharePoint, Apps4Rent is one of the largest providers of ondemand Microsoft applications Long View Systems, Calgary, Alberta, Canada: The world's top MSP (according to our sister survey, the MSPmentor 100) also has a rapidly growing cloud services practice. Managed Services Veteran Kevin Long oversees the CSP push. Top Exec: Don Bialik, CEO ConnectWise, Tampa, FL, USA: First known for its on-premises PSA (professional services automation) software, the majority of new ConnectWise deployments with VARs and MSPs now occur in the cloud. Top Exec: Arnie Bellini, CEO https://twitter.com/#!/connectwise Abacus Group LLC, New York, NY, USA: Abacus's hosted IT services provide infrastructure and applications to financial services firms. Top Exec: Christopher Grandi, Managing Director 41. Claris Networks, Knoxville, TN, USA: An MSP that is now offering EMR (electronic medical records) and related cloud solutions into the healthcare market. Top Exec: Larry Bodie, CEO https://www.twitter.com/#!/clarisntwrks 18!
19 40. Remote Backup Systems, Eads, TN, USA: Remote Backup Systems has more than 8,500 Service Providers as partners in more than 63 countries. Top Exec: Rob Cosgrove, CEO Netgain Technology Inc., St. Cloud, MN, USA: The hosting provider is one of the best-known cloud companies serving the healthcare vertical. Top Exec: Scott Warzecha, President & Founder https://twitter.com/#!/netgainhosting 38. Intermedia, New York, NY, USA: Intermedia has pushed beyond hosted Exchange to introduce Office 365 syndication services and hosted VoIP services. The company's current focus is entire office solutions in the cloud. Top Exec: Phil Koen, CEO 37. Cloud Sherpas, Atlanta, GA, USA: A well-known provider of Google Apps, Cloud Sherpas recently merged with a top Salesforce.com consulting firm. Had that deal occurred in 2011, Cloud Sherpas would have been even higher on our list of top CSPs. Top Exec: David Northington, CEO Corporate Technologies LLC, Eden Prairie, MN, USA: Now in its 30th year, Corporate Technologies is well-known in the VAR and MSP communities. But the data we've seen also places them in the fast-growing CSP market. Top Exec: Jim Griffith, CEO !
20 35. Tier 3 Inc., Bellevue, WA, USA: Tier 3 delivers cloud software and federated cloud services to businesses globally. The company offers a % uptime SLA at all layers and disaster recovery in every deployment. Top Exec: Adam Wray, President & CEO Logicalis, Farmington Hills, MI, USA: Logicalis, an IT service provider, has 2500 employees. Best known as an MSP, Logicalis has been expanding its data centers to offer cloud services. The company has more than 6,000 corporate and public sector customers. Top Exec: Terry Flood, President & CEO SolveDirect Service Management, Sunnyvale, CA, USA: Founded in 2000, SolveDirect promotes a cloud-based system that integrates service management platforms across multiple companies. Top Exec: Martin Bittner, CEO Excel Micro Inc., Folsom, PA, USA: Excel Micro is best known as a fastgrowing distributor of Google Apps and Google's SaaS-based security services. Top Exec: Joseph Vaccone, President & CEO En Pointe Technologies, Gardena, CA, USA: En Pointe, founded in 2003, now has more than 1,200 employees worldwide, and a rapidly growing cloud business that includes consulting services for Office 365, Symantec..cloud and more. Top Exec: Bob Din, CEO 20!
21 30. Cetrom Information Technology Inc., Vienna, VA, USA: Cetrom, founded in 2001, promotes more than 150 cloud and managed applications. The company partners closely with Microsoft, BlackBerry, Citrix, Dell, EMC and CenturyLink (formerly Qwest). Top Exec: Christopher Stark, President &CEO SherWeb. Sherbrooke, Quebec, Canada: Pushing beyond hosted Exchange, SherWeb promotes hosted Microsoft Lync 201. SherWeb has 20,000 customers in over 100 countries. Top Exec: Peter Cassar, President & CEO 28. SADA Systems Inc., North Hollywood, CA, USA: SADA Systems is a cloud integrator that helps customers migrate to Google Apps and Office 365. SADA Systems also offers cloud-based application development services and SADA cloud infrastructure. Top Exec: Tony Safoian, CEO NetBoundary Inc., Carrollton, TX, USA: Best known as a pure-play Managed Security Service Provider (MSSP), NetBoundary promotes a cloudbased log management solution designed specifically for small medium and large businesses to address the Payment Card Industry Data Security Standard (PCI DSS). Top Exec: O'Grady Milner, CEO 26. Anittel Group Ltd., North Sydney, Australia: An MSP that has successfully pushed into the cloud computing market, Anittel is a nationwide service provider in Australia. Top Exec: Peter Kazacos, Managing Director 21!