1 Why Viakoo? Viakoo, Inc viakoo.com/why Reliability You invested in IP video surveillance to mitigate risk and reduce liability. And it plays a key role in security s mission, so you already know that video failures can quickly become security mission failures. Your environment is challenging with organizational complexity, regulatory compliance, heterogeneous inf rastructure, multiple video management systems, and multiple integrators spread across a geography. You rely on video, and it is increasingly important that it works reliably. But missing video continues to be a problem. T he reason is simple. IP security video is complicated. IP security video networks consist of cameras f rom the edges, through complex computing sof tware and networking inf rastructure, to the recording hard disks at the core. There are lots of variables that create the intrinsic technical vulnerabilities that lead to missing video and video downtime. In spite of good people and technology, you still have missing video. The prolif eration of IP video networks is outstripping the ability f or manual processes to keep pace, costing you contractor and staf f time trying to deal with it. Missing video and video downtime cost real money, and by any measure you are spending lots of it without any tangible return. And it increases risk by impacting real-time situational awareness, investigations, and legal procedure. We believe you should never be surprised by missing video again. We believe that you should be able to bring reliability to your existing IP video network without adding headcount, and you should have a solution to missing video that is easy to use, ef f ective, and af f ordable. We think that modern, saf e and secure automation should be leveraged to help security operations, that expert knowledge should be leveraged and available to you 24/7, and that at any point you should be able to get the accurate status of your IP security video. Viakoo doesn t make reliable video. Viakoo makes video reliable. Viakoo is the f irst solution to ef f ectively address missing video and video downtime. It s our mission. Viakoo enables executive oversight by delivering Key Perf ormance Indicators about your video network, tracking your compliance with video retention goals, and by providing a simplif ied, automated operational workf low to reduce the cost of a tedious, manual process.
2 Patent-pending technology detects missing video, identif ies corrective action plans, and prevents video downtime. And Viakoo has video experts online or on the phone 24/7, waiting to help. With Viakoo your IP video network can f inally be as reliable as you wanted it to be. With Viakoo the best surprise is no surprise. Detection Maybe you nervously wait f or investigators to stumble over missing video. Perhaps you have guards, operators, and contractors manually spot-checking, looking f or that needle-in-a-haystack. Maybe you look to your video management sof tware, or even have IT running network monitoring tools. But you have learned that available tools and methods don t detect everyday outages and f ailures. Detecting the gap between expected and actual perf ormance is how you identif y perf ormance problems. All too of ten problems go undetected, and then eventually you get an unwanted surprise called missing video. We believe your staf f is asked to achieve a goal that is impossible without automation. We believe you should have saf e, secure, and easy to use technology to reduce video downtime and the risk it creates. We believe your staf f should get problem alerts instantly and automatically, on the f ly. We believe alerts should tell them what s broken, why it broke, and how to f ix it. Every f ew minutes, not every f ew months. And we believe all this should happen without the cost of doing any needless, tedious, manual gruntwork. Viakoo alerts you to problems that you would be unaware of otherwise. Viakoo continuously examines your entire video network, f rom cameras at the edges, through complex computing sof tware and networking inf rastructure, to the recording hard disks at the core everything every 20 minutes. T hat right: your entire IP video network, examined using patentpending technology. Viakoo f igures out something is wrong and alerts you instantly, to your phone and desktop. Viakoo tells you the Probable Cause of the problem, and identif ies the Problem Device to f ix. Viakoo automatically detects missing video caused by a variety of conditions, including: Obvious things, that make a lot of noise when they f ail, like hardware
3 Intermittent problems, that may or may not make noise Silent f ailures that make no noise at all Viakoo helps your staf f with their workload with a built-in automatic ticket generation system. And Viakoo f ollows a simplif ied operational workf low, to make it easy to keep track of activities throughout your video network, even if its scattered around town or around the globe. Viakoo takes the surprise out of missing video f or you. Viakoo makes you aware. Correction Video networks consist of complex inf rastructure, and when things go tilt... Well, it isn t always straightf orward to identif y the root cause of the problem. Uncertainty about what s broken usually means a lot of guesswork leading to an inef f icient trial & error process. Invariably the conf usion turns into f inger-pointing amongst the contractors and vendors, prolonging video downtime. Sometimes it seems that your staff is struggling over and over again to resolve the same issue. Treating the symptom not the cause of problem, repeating the same f ix time and time again, translates into extended outages resulting in unnecessary risk and cost. We all know that in everyday problem solving, that bad input almost always leads to bad diagnosis. Misdiagnosis f requently leads to expensive unbudgeted f ixes. We believe you should be able to live without unplanned video downtime and missing video. We believe you should af f ordably get accurate, actionable inf ormation, about what s wrong. And we believe you should be advised about what to f ix, so problems get corrected ef f ectively and ef f iciently. We think you should have easy to use diagnostics graphs to understand what is happening, and expert people only a click or call away, 24/7. Viakoo eliminates expensive guesswork and conf usion by providing clear, accurate, up-to-the-minute inf ormation. Viakoo provides modern automation and expertise, to enable you to get problems resolved quickly, without requiring any additional staf f resources. Staff do more... because they work less on video problems. Viakoo has important inf ormation including Probable Cause/Problem Device, Video Path charts, Video Stream tables, and time-correlated diagnostic graphs, to help your staf f understand the corrective action. And Viakoo provides work-saving f eatures like built-in automatic trouble Ticket generation and a simple, ef f ective Ticket workf low management application f or the desktop and mobile phone.
4 Viakoo eliminates guesswork and f inger-pointing f or you. Viakoo guides you. Prevention Wouldn t it be great if problems happened on a schedule? Unf ortunately, they don t. Trying to prevent video downtime using scheduled, routine maintenance has the probability of finding a needle in a haystack. And spot-checking doesn t catch degrading components or identif y trouble that s brewing. Today s maintenance programs rarely, if ever, prevent missing video. This means a limited return on your investment. The growth and complexity of your IP video network makes it increasingly dif f icult to af f ord the resources to keep pace. Remote locations and small sites make it even harder. It is dif f icult to af f ord the expertise that ef f ectively reduces video downtime and eliminates missing video. We believe that your day should not be disrupted by unplanned video downtime. We think you shouldn t have to waste time and money on routine maintenance processes. We believe automated end-to-end video network diagnostics that help you avoid video downtime 24/7 are no longer a luxury. We believe you should only have to perf orm selective maintenance, when and where required. Viakoo technology and experts, help you do just that. Every 20 minutes, even at your small sites, Viakoo patent-pending automation collects 1000s of diagnostic inputs. Viakoo already knows the good ones, you don t have to lif t a f inger. And that s diagnostic data only, no video content. Ever. Viakoo then correlates all that diagnostic data and perf orms predictive analytics. Predictive analysis identif ies problems bef ore they start. Viakoo helps you prevent video downtime. Viakoo protects you. Performance All organizations operate on metrics, in one f orm or another. At least ones that survive do.
5 As Jack Welsh said, if you can t measure it, you can t manage it, and ref erred to them as key perf ormance indicators or KPIs. The danger of creating too much risk and cost, f rom not understanding key metrics, is clear. Certainly your company relies on KPIs, and your security program is no dif f erent. You built out your security program with many key capabilities. To get insight in how well things are working, you try to gather metrics on each of them. But you have some challenges. Like video. You made a big investment in a security video capability in your organization, but you have f ew, if any consistent KPIs to help you understand and manage it. And at its core, you have little to no visibility into your video assets and their operational ef f iciency. And not having KPIs can put you in a challenging spot. Without KPIs it is dif f icult to demonstrate the value of your current investment in video, and any expansion plans can be really tough to def end. And when you want to bring attention to the good work your team is doing, it s hard to communicate your progress to your Executive Staf f peers. Without accurate and current inf ormation, it is a daunting task to improve perf ormance. Currently, gathering key inf ormation about the perf ormance of you video capability is hard, slow, and usually incomplete. Likely you are f lying blind. We believe in helping you measure to manage. It helps minimize risk and cost. We believe you should have relevant KPIs that give you visibility and insight into the behavior of your IP video network. And to your video operations. We think you should have KPIs and other accurate, objective data that can help demonstrate the return on your investment. Viakoo provides you a real-time Dashboard on your phone or desktop, at your f ingertips 24/7. Viakoo developed patent-pending technology to properly measure the perf ormance of your existing IP video network. Examples of these KPI measures include Video Path Uptime Video Stream Delivery Index Video Retention Compliance Average Ticket Response Time Mean Failure Recovery Time And Viakoo gives you data visualization views with Trending and Graphs. Viakoo gives you powerf ul Key Perf ormance Indicators. Viakoo gives you insight.
6 Excellence You strive f or operational excellence across your security program. You and your team work hard to protect lif e and property. You get the best people and technology you can af f ord. And you implement best practices wherever possible. But for all your efforts, when it comes to video, operational excellence proves to be elusive. We believe video can be the crown jewel of your security technology strategy. We believe you should have a management solution f or your IP video network that is a f orce multiplier. Literally, an extension to your staf f. We believe to improve to reduce the workload on your team, through automation. And bring down cost as a result. We believe that accurate, actionable inf ormation can enable your team to signif icantly improve operational excellence. And eliminate wastef ul inf ormational truck rolls, guesswork, and conf usion. We believe that your existing IP video network should help reliably assure your security mission. Viakoo provides key f eatures and presents vital inf ormation, f or a smooth, scalable video operation, including streamlined, automated processes f or managing activities throughout the video operation. Viakoo s automatic ticket system that f ollows a simple workf low: Aware Conf irm Diagnose Act Understand With actionable inf ormation delivered your phone or desktop, and usef ul operational reports including: Compliance Reporting Video Network Inventory Ticket History Viakoo provides the right inf ormation, at the right time, in the right way. Viakoo enables you to improve your operational excellence f or IP video network. Viakoo enables you. So I never get surprised by missing video again.
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