UNITAS GLOBAL- HOSTED EXCHANGE PROPOSAL

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1 UNITAS GLOBAL- HOSTED EXCHANGE PROPOSAL PREPARED ON JANUARY 16, 2015 PROPOSAL CONTACT INFORMATION SALES CONTACT Aaron Webb Director of Business Development SOLUTIONS ARCHITECT Jacob Lee SVP of Solution Partners

2 CONTENTS PROPOSAL ITEMS UNITAS GLOBAL OVERVIEW CLIENT LIST SOLUTION OVERVIEW» STRATEGY FOR SUPPORT INFRASTRUCTURE» LOGICAL DIAGRAM» INFRASTRUCTURE COMPONENTS SERVICES/SUPPORT» TEAM PRICING» OVERVIEW Page 2

3 UNITAS GLOBAL OVERVIEW 71% Increase in our Clients Business Agility* Unitas Global is the infrastructure solutions provider that simplifies and manages enterprise IT environments through a scientific approach which transcends the art of technology. We enable clients to refocus internal IT resources toward more innovative business objectives. COMPANY CULTURE FUN, CREATIVE & PRODUCTIVE ENVIRONMENT Unitas Global differentiates itself from many of its mid-sized counterparts by promoting a fun, creative and productive work environment through several specific nuances. GLOBAL OPERATIONS 24X7X365 SUPPORT OPERATIONS CENTERS GLOBALLY As of 2013, Unitas Global now operates from over 130 data centers worldwide, with three 24x7x365 Cloud Management Centers in Los Angeles, Brussels, and Hong Kong. 130 DATA CENTERS WORLDWIDE 24x7x365 SUPPORT, MANAGEMENT & MONITORING PUBLIC EPC CLIENT IT DEPARTMENT BUSINESS CENTRIC INITIATIVES INFRASTRUCTURE MANAGEMENT COMPANY DNA EXPERT ARCHITECTS & OPERATIONS STAFF Unitas Global s staff is largely made up of certified engineers supported by veteran operations and service delivery personnel. SUPPORT OPERATIONS ENGINEERS DEPLOYMENT TEAM VIRTUAL RESOURCE UTILIZATION 10X INCREASE In this new Enterprise Private Cloud environment the infrastructure is delivered at half the cost with the ability to spin up 10x the amount of virtual resources as the previous public environment.** BUSINESS CENTRIC INTERNAL IT RESOURCES With Unitas Global, client IT departments increase their focus on business centric initiatives by 80% on average. * 2013 UNITAS GLOBAL CLIENT SURVEY (1,104 RESPONDENTS) ** 2013 UNITAS GLOBAL CASE STUDY (PUBLIC VS PRIVATE CLOUD) Page 3

4 CLIENTS 2013 These companies chose Unitas Global for their fully managed solution. solutions 3 TWO PRIMARY DATA CENTERS, ONE HOT/HOT DISASTER RECOVERY SITE solutions 5 GLOBAL COVERAGE IN SUPPORT FOR UPCOMING MARQUEE MMORPG GAME: STAR WARS * The 2013 Unitas Global Client Survey was conducted using industry best practices and included at a minimum: PROBABILITY SAMPLING 6-STEP VERIFICATION/DATA CHECK THIRD-PARTY AUDIT FOR RELIABILITY ANALYSIS PROFESSIONAL INTERVIEWERS results savings 81% REPORTED INCREASE IN BUSINESS AGILITY 38% MORE COST EFFECTIVE THAN BUILDING IN-HOUSE 67% MORE COST EFFECTIVE THAN PUBLIC CLOUD results savings 70% REPORTED INCREASE IN BUSINESS AGILITY 45% MORE COST EFFECTIVE THAN BUILDING IN-HOUSE, 118% MORE COST EFFECTIVE THAN PUBLIC CLOUD solutions 3 TWO PRIMARY DATA CENTERS AND ONE HOT/HOT DISASTER RECOVERY SITE solutions 2 LOCATIONS LOCATIONS LOCATIONS HOT/HOT HIPAA COMPLIANT DISASTER RECOVERY solutions 9 ZERO-FAULT MONITORING FOR FANDANGO ECO-SYSTEM results 70% REPORTED INCREASE IN BUSINESS AGILITY results 60% REPORTED INCREASE IN BUSINESS AGILITY results 59% REPORTED INCREASE IN BUSINESS AGILITY savings 43% MORE COST EFFECTIVE THAN BUILDING INHOUSE 53% MORE COST EFFECTIVE THAN PUBLIC CLOUD savings 230% MORE COST EFFECTIVE THAN BUILDING IN-HOUSE 56% MORE COST EFFECTIVE THAN PUBLIC CLOUD savings 60% MORE COST EFFECTIVE THAN BUILDING INHOUSE 64% MORE COST EFFECTIVE THAN PUBLIC CLOUD Page 4

5 SOLUTION OVERVIEW STRATEGY FOR SUPPORT Unitas Global is a premier hosting company providing Private Cloud, Public Cloud, Geo-Redundant Disaster Recovery Services and SaaS solutions. Our engineers have constructed multiple enterprise level Exchange environment capable of supporting tens of thousands of mailboxes. Combining our experience with best practice utilizing Microsoft s Exchange Calculator, we have a clear and concise design for customer s Exchange environment supporting 50,000+ users. The environment being proposed will have the ability to scale with the needs of the customer (see logical diagram). The scope of the hosted exchange environment will include the following: Active Directory and Administration Monitoring and Notification Services Managed Backups Hardware & Software Inventory Management Hardware Software Procurement Services VPN Administration and Support 24x7x365 Management and Monitoring by the Support Operations Center (SOC) The hosted Exchange environment proposed will be fully managed and supported by are certified Exchange engineers. All Exchange Server specification is customizable to customer s preferred specifications. Unitas Global provides a financially backed service level agreement based on 99.99% uptime exclusive of scheduled maintenance. Unitas Global s systems are monitored 24x7x365 utilizing multiple layers of systemic internal and external monitoring tools as well as being staffed by around-the-clock on premise personnel. Staff is alerted immediately upon any system event. Unitas Global s support staff is based in the United States which includes a dedicated support line which will be established providing the customer with a single point of support access 24 hours a day, 7 days a week, 365 days a year. The support model built into this solution assumes all end user support will be the responsibility of the customer. Unitas Global will be responsible for the maintenance and administration of the server side components, along with the underlying infrastructure required to support this platform. All support inquiries will be initiated and managed in the Unitas Global ticketing systems. Support requests will be initiated by authorized members of the customer s IT team. DATA CENTER FACILITY: This hosting infrastructure includes all networking components, server racks, wiring etc. The Hosted Exchange Environment will be secured in a Tier 4 data center. The customer will be able to move Microsoft Exchange Licensing into this Hosting Environment at no cost and will be responsible for maintaining the licensing agreement with Microsoft. Data Center Highlights: Tier IV 2N+2 facility SSAE 16 Type II Audits Level 1 and Level 2 Certified Assists with SSAE 16 Type II Audits for Customers 100% facility uptime SLA Instantaneously Burstable Bandwidth 24x7x365 Monitored Secured Facility Multi-level Entrance Security Iris Eye Scanning 24x7x365 Network Monitoring by Facility for Bandwidth, Power, and Cooling Technicians Onsite 24x7x365 In addition to Unitas Global s Network Operations Team, we will be supporting this project with an experienced project manager and multiple Microsoft Exchange experts who combined have more than 60 years of Exchange experience. Our engineers were instrumental in building several enterprise Exchange environments for large organizations which supported mailbox quantities ranging from 20, ,000 end-users on an Exchange messaging platform. Page 5

6 INFRASTRUCTURE LOGICAL DIAGRAM SMTP Intel Security SMTP HTTPS Active Directory Servers 2 1 U Rack Servers Dual Intel Xeon - 6 Core 2.0Ghz Processors Windows Server 2012 R2 Standard Onsite Backup Exchange Servers 9 2U Rack Servers - EXCH Dual Intel Xeon - 10 Core 3.0Ghz Processors 192 GB RAM 2 300GB 7.2k 6.0Gb SAS - OS 6 4TB DATA 7.2k 6.0Gb SAS DATA Windows Server 2012 R2 Standard Page 6

7 INFRASTRUCTURE INFRASTRUCTURE COMPONENTS SERVER NAME ROLE PROCESSOR RAM OS (GB) DATA DISK (GB) Active Directory Windows Active Directory Windows TOTAL ,000 ITEM QUANTITY Dual Xeon 2.2GHz CPU, 96GB RAM, 2 x 300GB 10K SAS; 6 x 4TB 7.2K SAS 12 Dell R720, 24GB RAM, Dual Processor, 146GB 15K RAID 1 2 Rackspace and Power (Per Watt) 6,700 Switch Ports 56 DESCRIPTION QUANTITY External IP Addresses 1 1Mbit of Bandwidth 20 Primary Site Backup Storage (Per GB) 12,000 Site-to-Site VPN Tunnel (Per Tunnel) 1 Concurrent Remote Access SSL VPN (Per User) 5 Page 7

8 INFRASTRUCTURE INFRASTRUCTURE COMPONENTS DESCRIPTION SERVICES QUANTITY Windows NLB Setup (Per Node) 1 Virtual Machine Setup (Per Server) 2 Virtual Machine Cluster Setup (Per Node) 14 Fully Managed Services (Includes: Antivirus, Patching, Monitoring, Backup) 14 Exchange Managed Services Per Server 12 DESCRIPTION SOFTWARE QUANTITY Software Load Balancer 2 System Center DataCenter 2 VaultScape Enterprise (Per Server Model) 14 McAfee Protection Inbound/Outbound and Business Continuity 30,000 ForeFront Endpoint Protection (Per Server) 14 Windows Server Standard (1 Processor) 28 MigrationWhiz Multi-Pass 30,000 Page 8

9 SERVICES & SUPPORT TEAM TEAM» ACCOUNT EXECUTIVE Aaron Webb Your Account Executive serves as your company s main point of contact. Aaron will have overall responsibility for supporting your company and will be accountable for ensuring your company s business and operational needs are understood and met.» SENIOR CLOUD SOLUTIONS ARCHITECT Jacob Lee The Cloud Solutions Architect is responsible for understanding customer requirements from a technical perspective and developing designs to meet the current customer requirements, as well as future growth requirements.» PROJECT MANAGER Ryan Haley The Project Manager serves as your main coordination point after the design is finalized and mutually agreed upon. The Project Manager creates a project plan, hosts the weekly project status calls and works collaboratively with the customer s project management team and appropriate technical contacts throughout the on-boarding process to ensure a successful and on-time installation.» VP OF CLIENT SUCCESS Saam Dowlatshahi The primary responsibility of the VP of Client Success is to support your business post sales, working closely with the Account Executive and Cloud Solutions Architect to ensure that your company s technical requirements are communicated to the on-site team and met on a timely basis. The VP of Client Success will educate and instruct designated employees in your company on the MISSIONCONTROL platform, policies and procedures and will also assist with resolving any post sales issues. Page 9

10 PRICING OVERVIEW $303, NON-RECURRING FULL DEPLOYMENT $63, MONTHLY RECURRING (3) YR TERM $2.12 MONTHLY COST PER USER NOTABLES» Pricing based on three (3) year term.» Pricing valid for 30 days from proposal date.» Please note in order to fine tune the costs proposed, Unitas strongly suggests a workshop with the end customer for further discussion on the requirements.» This Microsoft 2013 Enterprise Exchange platform was designed to support 30,000 users with the ability to scale up to 50,000 users. The infrastructure cost per user is $2.12 per month. This comprehensive platform has been designed to be a fully redundant hosted exchange 2013 messaging platform with managed services included.» The one-time setup fees include all professional services, software, and tools required for migration of the existing environment to exchange 2013.» Pricing assumes customer has an existing Microsoft EA with Software Assurance licensing.» Unitas Global will provide free hardware refreshes every 3 years. Dedicated Engineers 24x7x365 CMC Proactive Monitoring and Management Project Management Guaranteed SLA Full Installation and Set Up Page 10

11 AMERICAS 453 S Spring Street Suite 201 Los Angeles, CA EUROPE Bastian Tower, Level 20 5 Place du Champ de Mars B-1050, Brussels, Belgium ASIA-PACIFIC Level 19, Two Intl Finance Centre 8 Finance Street, Central Hong Kong

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