Banking and Financial

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2 US Bank was rapidly expanding its payment service offerings in a time when local technical manpower was in it s highest demand. The lack of resource availability in Minneapolis was causing severe backlog in the development teams. US Bank engaged SES to build out and manage a remote development center that housed as many as 125 resources. SES provided legacy system outsourcing, project outsourcing, data warehousing, and web service development. SES managed as many as 35 concurrent project efforts every three months, spanning over 20 different organizations, across 7 geographic locations. SES managed Global International Projects and outsourced QA Testing for Nova Merchant Systems (a subsidiary company of US Bank). US Bank s project throughput increased nearly 250% allowing it to become a premier provider in the payment processing arena. SES shot the moon in it s delivery Dave Johnson - CIO (former) 2

3 US Bank needed support services for a number of major legacy applications (listed below); as well as the development and integration of their B2B and B2C applications. SES provided a J2EE-compliant environment, based on Java, Rational, Web Sphere and MQ Series, with full integration to US Bank s legacy systems (primarily IBM blue ). In addition to providing Business Analysts, Developers, QA Testers, and Production Support personnel, SES provided project management and coordination with over 20 other applications, across 7 geographic locations, in its remote development center located in Inverness, Colorado. US Bank was able to meet market demand in the infancy stages of the internet web-enable payment and card services space, capturing a strong market-share of the fastest growing segment of the industry as a first in-market provider. 3

4 US Bancorp required release enhancement, development, and implementation support for the government credit card service of US Bancorp (IMPAC). Each release comprised of multiple projects targeting specific service-line improvements or replacements. The projects varied in size from small enhancements (approximately 300 man hours) to full service-line improvements of 1,000 man hours. SES consultants provided an outsourced support concept for these online systems as well as production support for assigned batch applications. This initiative freed up critical US Bank resources to deliver their second generation of government payment systems, which allowed US Bank to maintain its positioning in the lucrative government payment space. 4

5 US Bank required work on the Merchant Conversion Project that converted an existing Merchant VSAM system to a relational database (DB2), while enhancing the base set of applications to allow for future growth and improving the functionality of transaction processing. SES provided development and implementation support for the centralized database of US Bancorp (CDB). This database served all applications focusing on customer care support via the internet. Projects included implementing the DB2 database as well as the development of internet applications. SES also assisted US Bank in bringing its first full-scale J2EE three-tiered architecture development factory on line by building out the process and the resources needed to move to this environment. This effort allowed US Bancorp Services to rapidly expand its product offerings into the web-enabled services seen today. 5

6 Overview SES has provided strategic consulting and development services to Freddie Mac for over 18 years and focused on delivery of Data Warehousing initiatives and restatement activity. Freddie Mac is one of the nation s largest processors of home mortgage loans. Freddie Mac must manage very high volumes of transactional data, and must also maintain a level of excellence in data analytics for portfolio management, risk management, customer demographics, and financial information. Because of this, data management is a critical component of their Business and IT strategy. SES provided Strategic Consulting, DW/BI/ETL Analysis and Development, Process Analysis and Improvement, Data Analysis and Assessment. In addition, SES utilized its Guaranteed Sunsetting approach to maintain and assure efficiency in the table marts and warehouses. These DW/BI/ETL systems allowed Freddie Mac to open data to new web portals and expand its business delivery channels throughout the USA. 6

7 Sigue was in the process of building a next-generation processing engine that was designed to not only support cash-to-cash wire transfers, but also to provide an architecture able to support future functions and services when they looked to SES to provide an overall project assessment. This initiative included a Project Risk Assessment, Concept Validation, Checkpoint Audit, Security Process Assessment, and Business Readiness and Deployment Strategy. The achieved goal provided an objective view of this project from a third party experienced in this domain, ensured that the project was in alignment with the business objectives and expectations, and ensured that the project would implement successfully. 7

8 Credit Card Services FDC was faced with a difficult business challenge; a project that was estimated at nearly 40,000 man-hours beyond the required deadline. In order to finish the project, a large number of people (40) would need to be added to the project for nearly six months with excessive overtime. SES worked with FDC to establish a bonus program as incentive for these individuals to work extra hours towards meeting the deadlines for deliverables, assured all team members from SES were committed, and worked collaboratively with FDC to assure a successful delivery. The project was a success with all tasks completed on time. This system (EFTPS) won IBM s highest design commendation for a DB2 application excellence - the DB2 Crystal Award; and FDC s Executive for IT was awarded this commendation at IBM s national convention that year. While other firm s teams were like revolving doors as they dropped out of the project, SES stayed focused and their teams drove this to completion with us. SES showed what a true partner is Ronnie Caropresso FDC s, VP Application Development. 8

9 Credit Card Services FDC required help with the maintenance and enhancement of their Retail Money Order (RMO) system, which was the backend of their payment services product. SES provided collaborative teaming with FDC, and performed the RMO system Y2K conversion along with all other Y2K compliance for FDC systems. SES conducted an enterprise-level assessment of the effort, determined its impact and issues, and developed a solution and automated tools to ensure Y2K compliance. The Y2K conversion project was successful due to the creation of tools by SES for FDC that automated the process of changing code. These tools were instrumental in speeding up the process and lowering the possibility of manual errors. All systems worked as designed for years after Y2K. 9

10 Credit Card Services The FDC Cash Tax system was considered highly unstable and required over thirty resources at all times to assure it remained running in a short nightly cycle. SES quickly took on the responsibility for multiple projects within the Cash Tax system and continued to support this system. SES provided a program and project management approach along with twenty-five consultants to work on a number of projects, including: TTax Plus Conversion, Cash Consolidation Conversions, and Cash Tax system maintenance. A root-cause troubleshooting process was implemented to solve long-term problems, with an objective of reducing the over-all cost of ownership for this critical suite of applications. The project office team regularly presented project status and strategic recommendations to FDC s executive management. SES was able to fully stabilize systems and reduce trouble tickets to only a few per month vs. a few hundred per month. It was then able to reduce the total team needed to maintain and enhance the system to only eight resources from over twenty-five. The system was later targeted as the operational system for the three-tier architecture; and was fully web-enabled, extending its life by more then 10 years while saving millions of dollars. 10