INVITATION TO BID (ITB) WEBEX ENTERPRISE EDITION NAMED HOST SERVICES ITB NO.: DMS-11/ AMENDMENT 3

Size: px
Start display at page:

Download "INVITATION TO BID (ITB) WEBEX ENTERPRISE EDITION NAMED HOST SERVICES ITB NO.: DMS-11/12-032 AMENDMENT 3"

Transcription

1 INVITATION TO BID (ITB) WEBEX ENTERPRISE EDITION NAMED HOST SERVICES ITB NO.: DMS-11/ AMENDMENT 3 The Department hereby formally provides written responses to questions received and formally amends the solicitation as follows: Page 16 of 31 is replaced with: REVISED Page 16 of 31 Page 22 of 31 is replaced with : REVISED Page 22 of 31 All amendment(s) to the solicitation are highlighted in yellow with a vertical line on the right margin FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN S (3) OF THE FLORIDA STATUES, OR FAILURE TO FILE A BOND OR OTHER SECURITY WITHIN THE TIME ALLOWED FOR FILING A BOND, SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120 OF THE FLORIDA STATUTES.

2 WRITTEN ANSWERS TO QUESTIONS RECEIVED WEBEX ENTERPRISE EDITION NAMED HOST SERVICES All written questions are reproduced in the same format as submitted by the Respondent. Question #1 Answer #1 Question #2 Answer #2 Question #3 Answer #3 Question #4 Answer #4 Question #5 Answer #5 Question #6 Why is Webex the only solution provider offered if this is an open bid? This is a competitive bid for WebEx Enterprise Edition Named Host service with integrated audio conference services that is open to all vendors that provide this service. We have agencies that want to purchase our services. What is the process for allowing other agencies to purchase our services? Florida s state agencies are required to comply with Chapter 287, Florida Statutes to purchase services. Other government agencies are required to comply with their applicable rules and regulations. See the answer to # 5. Why is WebEx the only service being put out to bid? The Enhanced Voice Conference Service (Reservationless) Contract that included this WebEx service expired May 29, A new Contract for Enhanced Voice Conference (Reservationless) Services without WebEx conferencing services was executed on May 3, 2012 after an ITB. To bridge the gap in service provision for existing WebEx customers, that would have occurred while a new web conferencing procurement was underway, the WebEx service was reprocured for an additional three months beginning May 30, 2012 using an Informal Request for Quote. The purchase order arising from this Informal RFQ ends August 28, DivTel is seeking to establish a one (1) year contract with a one (1) year renewal option for WebEx with integrated audio conference service via this Invitation to Bid (ITB). This will allow sufficient time to develop an Invitation to Negotiate (ITN) to seek a selection of web conferencing services to offer SUNCOM eligible customers and migrate existing customers to new service providers if necessary. Will other services from other companies such as Citrix Online be put out to bid in the future? If so, when? The Department of Management Services is developing and plans to release a procurement for web conference services at a yet to be determined date. See the answer to Question #3. If a state agency has tested solutions OTHER than WebEx, examples being AT&T Connect, Adobe, and GoToMeeting, and finds WebEx is not the best fit, how does that state agency purchase services other than WebEx? State agencies that are required users must comply with Chapter 282, Florida Statutes, for telecommunications services offered by DivTel. As described in Chapter 60-FF, Florida Administrative Code, state agency SUNCOM users may submit an exemption request to DivTel if they want to use an alternate service. If granted an exemption by DivTel, the state agency must comply with Chapter 287, Florida Statutes, to procure the alternate service. Local governments are not required SUNCOM users. This bid is for only one service, WebEx. When this bid is closed, will all state agencies be required to use only WebEx and purchase through Suncom ordering service? Will other state and local government entities be required to buy WebEx?

3 Answer #6 Question #7 See Answer #5. Christina, I am not sure I understand. We were told that state agencies are required to buy through Suncom. We were also told that Suncom would have a cafeteria plan where multiple different vendors/services could be purchased. If Florida Department of Transportation for example has tested out AT&T Connect, WebEx and GoToMeeting and finds GoToMeeting is the best fit, then they would be able to buy GoToMeeting. Starting back at square one, how do we make sure Citrix Online is on this website so that a Florida State Agency has the choice to buy Citrix Online GoTo services instead of WebEx or AT&T Connect? Answer #7 Question #8 See Answer #5. I definitely read the bid and I see it is a bid for: DMS is seeking to establish a contract for Cisco WebEx Enterprise Edition Named Host web conference service with integrated audio conference service using suncom.webex.com. Please see the.pdf documents below for details. Also, when I download the documents the definition of Cisco WebEx Enterprise Edition Named Host web conference service is: A Software-as-a-Service web conferencing solution offered by Cisco that provides bundled access to the following Cisco WebEx services Meeting Center, Event Center, Training Center, and Support Center for each Named Host that is setup with login Furthermore, it says: DMS is seeking to establish a contract for Cisco WebEx Enterprise Edition Named Host web conference service with integrated audio conference service using suncom.webex.com. In accordance with Section , Florida Statutes, DivTel will purchase web conference services It was my understanding this was going to be an open bid that multiple service providers will be able to get on the plan, including Citrix Systems and our GoToMeeting, GoToTraining, GoToWebinar, GoToAssit Remote Support, GoTo Assist Corporate, GoToAssist Monitoring, GoToMyPC and HiDef Teleconferencing Service. Answer #8 See the response to Questions #3 and #4. Question #9 I do have one question, are we (Intercall) able to redline attachment 8 & 9? Answer #9 Question #10 Answer #10 See Section 2.03 Alternate Replies, of the solicitation. My question still remains the same: We would like to know if we can quote a similar product from the Broadsoft Platform- software or does it have Cisco? Cisco WebEx Enterprise Edition Named Host Web Conference services? Using the Suncom.webex.com url? See the data sheet I provided. Can our Broadsoft Web Collaboration application be approved to be reviewed? No. This is a competitive bid for WebEx Enterprise Edition Named Host service with integrated audio conference services.

4 Question #11 Section 4.04 Background Screening My legal team just made me aware of an issue. The State is requesting Level II screenings for anyone who will have access to the WebEx sessions or recordings. This is an extremely difficult request for any vendor because of the web-based nature of the recording and storage aspect of the WebEx solution. In order to comply with the state s request, the chosen vendor would need to force Cisco-WebEx to potentially have hundreds of employees screened. What is the intent as it relates to the screening for this 3rd party solution? Answer #11 Please see Revised Page 22 of 31. Question #12 Answer # 12 Question #13 Section 4.07 Preferred Pricing MNF: Most Favored Nations As the state polices this clause, will you take into consideration that the pricing provided to the State of Florida is unique based on some requirements such as, contract credits, integration cost, rebates, continued background checks, etc.? These requirements add real cost to the solution thus impacting the pricing. Pricing maybe less to another state entity that orders the same quantity but does not require the additional requirements listed above The Preferred Pricing Clause in Item 4 of the PUR 1000 references the same or smaller quantity of a product outside of the Contract, but upon the same or similar terms of the Contract. Section 3.05 System Reliability and Service Level Agreement The State of Florida is asking for SLA s and Service Credits from the Integrator when the WebEx solution is cloud based and hosted in Cisco s environment. We as the integrator have no control over Cisco s environment and Cisco does not proved XXX or any other integrator back to back coverage to meet or agree to SLA s and services credits. What is the intent given the above information? Answer #13 Please see Revised Page 16 of 31. Question #14 Thank you for speaking with me on the phone this morning. As I mentioned when we spoke, we provide our partner, One Point of Contact, with their web and audio conferencing technologies, including WebEx. The reason for my inquiry is we have now introduced new cloud based, more cost effective web conferencing solutions to the market and have been converting users from WebEx on a daily basis. The user experience is far superior and our customers surveys prove this. Are we able to respond to the RFP with a better alternative to WebEx, or is your organization only interested in a proposal for WebEx? Either way, we would love to have the opportunity to work with you Answer #14 Question #15 Answer #15 No. This is an Invitation to Bid, not an RFP. This competitive bid is for WebEx Enterprise Edition Named Host service with integrated audio conference services. Section 3.12.b.3.b Functions in Contractor s System What is the intent with single-sign on? Can you please process flow your intent with this requirement? The intent for the single-sign-on was to enable establishing user rights within OaSIS that would directly grant access to the vendor s reservation/session system; the key word being directly. Under single-sign-on, users could log-in to OaSIS through which they could manage accounts and reservations on the vendor s system without signing into the vendor s system (i.e. as if the session were managed in OaSIS but the client is actually using the vendor session management system). We now believe that this approach may be a bit complex and ambitious thus are willing to allow for a secondary approach whereby users place orders in

5 OaSIS to get rights on the vendor s reservation/session management system and the associated credentials (e.g. PINs, user name, password) will be sent to users using vendor . However, the vendor will be required to send back to OaSIS, in near real time, an electronic fulfillment transaction verifying that this was done. Question #16 Answer #16 Question #17 Answer #17 Question#18 Answer#18 Question #19 Answer #19 Section 3.12.c Electronic Substantiating Details What is meant by active subscription periods? What is the intent? Active Subscription Periods refers to any period of time for which there is a charge for the right to use something (e.g. $10 per month). How flexible is the launch Date? As noted in Section 1.03 of the ITB, the existing contract for WebEx service expires on August 28, In order to avoid any disruption in service to the Customers, DMS is requiring that the migration to the new WebEx service provider be completed on August 29, What version/release of WebEx are you on today? Train release version is: T27LD (MC8.5, EC6.5, TC5.5, SC7.0) WebEx Client Version is: MC:T27L10NSP32CP1, EC:T27L10NSP32CP1, TC:T27L10NSP32CP1, SC:T27L10NSP32CP1 What EE Centers are most important? The ITB does not weight one Enterprise Edition. The importance of the various Enterprise Edition centers is dependent upon the individual subscriber. The ITB requests pricing for Enterprise Edition service which includes access to all WebEx Centers. During the past three months, 1,965 WebEx conferences have been hosted. The distribution of Enterprise Edition centers used for these meetings is provided below: Meeting Center: 1,394 Support Center: 182 Training Center: 369 Event Center: 20 Question #20 Answer # 20 Section 3.08.c.5 Migration of the Existing WebEx Subscribers. Cisco-WebEx has recommended a manual process to transition the current 40GB of recorded data to the new service. Can you please share how many users have recording stored under their accounts? As of June 20, 2012, 100 Named Hosts have recordings hosted on the suncom.webex.com portal.

6 3.05 System Reliability and Service Level Agreement The WebEx Enterprise Edition web and integrated audio conference service shall be operational and available at least 99.95% of the time. This means that the service cannot be out of service for more than twenty-two (22) minutes per month, excluding outages due to force majeure as defined in PUR 1000, Section 24. The system is deemed to be out of service when all Customers are not able to utilize web and/or audio conferences. Should the system fail beyond the monthly interval outlined above, the Contractor shall reimburse DivTel by credits, 5% of the web conference service charges for every thirty (30) minutes of outage beyond the initial twenty-two (22) minutes that is allowed each month. The credits shall not exceed the total cost of the web conference service for the month User and Operational Guides The Contractor shall submit user guides for the Cisco Enterprise Edition web conference service to DivTel within thirty (30) days of Contract execution. The guides will describe in detail all features and functions available to the Customers. The Contractor shall also work with DivTel to develop an Operations Guide within three (3) months of contract execution which describes in detail all operational processes between the Contractor and DivTel, including but not limited to the following processes: A. Ordering B. Billing C. SLA reviews and credits D. Trouble reporting and escalations 3.07 Trouble Reporting The Contractor shall provide a centralized trouble reporting and maintenance system that is manned twenty-four (24) hours a day, seven (7) days a week. The Contractor shall provide a dedicated toll-free number for the State of Florida in order for the Customers to report troubles. The Contractor shall generate a trouble ticket associated with reported troubles and notify the SUNCOM NOC of all reported troubles via and trouble ticketing system. If available, the Contractor shall provide the SUNCOM NOC staff with online access to their trouble ticket system to allow for viewing, creating, updating, and downloading trouble tickets. If such capability is not available, the Contractor shall provide the SUNCOM NOC a written report at least once per month which summarizes all reported troubles and how each was resolved. Upon notification of trouble by either phone, , or via on-line reporting, the Contractor must respond to the reported trouble within one (1) hour. A report of trouble clearance must be furnished to the SUNCOM NOC within one hour of trouble clearance. The centralized trouble reporting center must provide notification to the SUNCOM NOC immediately after the occurrence of a service affecting network failure condition. The Contractor shall provide an escalation procedure and contact list to be used for unresolved troubles, including names, titles, and phone numbers of contact persons in the escalation chain. REVISED Page 16 of 31

7 providing care to children, the developmentally disabled, or vulnerable adults. All employees and subcontractors of Contractor who have the capability to monitor active or listen to recorded web conferences per this Contract the active integrated audio conference accessed using toll or toll free access per this Contract are considered to be persons of special trust and shall therefore undergo a Level II background screening by DMS s Inspector General. The Florida Department of Law Enforcement and Justice Department fees for this screening are the responsibility of the Contractor. The Contractor shall not allow any employee or subcontractor employee to assist in the providing of services under the Contract if the background checks indicate that the employee fails to meet the qualification standards established for certain State employees pursuant to Section (2), Florida Statutes. The Contractor shall require all of its employees and all subcontractor employees who have the capability to monitor active or listen to recorded the active integrated audio conference accessed using toll or toll free access within web conferences to report to DMS any criminal matter that employee has been involved in, whether it is an arrest, charge, indictment, information, conviction, plea of guilty or plea of no contest, regardless of whether adjudication is withheld as soon as reasonably possible, and in no event later than two business days, of such incident. DMS shall have the right to audit compliance with this Section at any time, and Contractor and its subcontractors shall cooperate with this audit process Contract Management A. Contract Administrator: The DMS employee who is primarily responsible for maintaining this Contract. As of the effective date, the Contract Administrator shall be as follows: Christina Espinosa Departmental Purchasing Department of Management Services 4050 Esplanade Way, Ste z Tallahassee, Florida Telephone: (850) DMS may appoint a different Contract Administrator, which shall not constitute an amendment to the Contract, by sending written notice to Contractor. Any communication to DMS relating to the Contract shall be addressed to the Contract Administrator. B. Contract Manager: The DMS employee who is primarily responsible for overseeing the Respondent s performance of its duties and obligations pursuant to the terms of this Contract. The Contract Manager shall be as follows: Suzanne Woodcock Division of Telecommunications (DivTel) Department of Management Services 4030 Esplanade Way, Ste Tallahassee, Florida Telephone: (850) DMS may appoint a different Contract Manager, which shall not constitute an amendment to the Contract, by sending a written notice to Contractor. Any communication to DMS relating to the Contract shall be addressed to the Contract Manager. REVISED Page 22 of 31

INVITATION TO BID (ITB) VOICE CONFERENCING SERVICES ITB NO.: DMS-11/12-019 AMENDMENT 1

INVITATION TO BID (ITB) VOICE CONFERENCING SERVICES ITB NO.: DMS-11/12-019 AMENDMENT 1 INVITATION TO BID (ITB) VOICE CONFERENCING SERVICES ITB NO.: DMS-11/12-019 AMENDMENT 1 The Department hereby formally provides written responses to questions received and formally amends the solicitation

More information

REQUEST FOR PROPOSAL WORKFORCE MANAGEMENT SOFTWARE RFP NO: 08-0029

REQUEST FOR PROPOSAL WORKFORCE MANAGEMENT SOFTWARE RFP NO: 08-0029 REQUEST FOR PROPOSAL WORKFORCE MANAGEMENT SOFTWARE RFP NO: 08-0029 Addendum No. 1 Citizens Property Insurance Corporation (Citizens) hereby formally amends the solicitation. The amendments are as follows:

More information

HELP DESK MANAGEMENT PLAN

HELP DESK MANAGEMENT PLAN AT&T Help Desk Overview: DIR Platinum Customer Status AT&T is committed to continuous process improvement to meet DIR requirements and expectations, and to improve the end user experience. Today s process

More information

TABLE OF CONTENTS. Prefacej... 1

TABLE OF CONTENTS. Prefacej... 1 TABLE OF CONTENTS Prefacej... 1 How Can I Receive Copies Of Solicitations?j... 2 Bidder s List... 2 Vendor Registration System... 2 Public Notice/Advertisement... 3 Posting... 3 Internet... 3 Pre-Bid Conferences...

More information

RFB 1606 THREE SISTERS SPRINGS BANK STABILIZATION PROJECT. ADDENDUM #2 (Acknowledgment is Required)

RFB 1606 THREE SISTERS SPRINGS BANK STABILIZATION PROJECT. ADDENDUM #2 (Acknowledgment is Required) SOUTHWEST FLORIDA WATER MANAGEMENT DISTRICT 2379 BROAD STREET BROOKSVILLE, FLORIDA 34604-6899 TELEPHONE: 352-796-7211 FAX: 352-754-6884 February 16, 2016 RFB 1606 THREE SISTERS SPRINGS BANK STABILIZATION

More information

WATERFRONT COMMISSION OF NEW YORK HARBOR An Instrumentality of the States of New York and New Jersey. Request for Proposal

WATERFRONT COMMISSION OF NEW YORK HARBOR An Instrumentality of the States of New York and New Jersey. Request for Proposal WATERFRONT COMMISSION OF NEW YORK HARBOR An Instrumentality of the States of New York and New Jersey Request for Proposal Group 77017 - Comprehensive Telecommunication Services (Statewide) Classification

More information

INVITATION TO NEGOTIATE CONTRACT FOR WEB AND VIDEO CONFERENCE SERVICES ITN NO.: DMS-12/13-029 RELEASE DATE: MARCH 14, 2013

INVITATION TO NEGOTIATE CONTRACT FOR WEB AND VIDEO CONFERENCE SERVICES ITN NO.: DMS-12/13-029 RELEASE DATE: MARCH 14, 2013 INVITATION TO NEGOTIATE CONTRACT FOR WEB AND VIDEO CONFERENCE SERVICES ITN NO.: DMS-12/13-029 RELEASE DATE: MARCH 14, 2013 Refer ALL Inquiries to Procurement Officer: Christina Espinosa Departmental Purchasing

More information

HELP DESK MANAGEMENT PLAN

HELP DESK MANAGEMENT PLAN AT&T Help Desk Overview: DIR Platinum Customer Status AT&T is committed to continuous process improvement to meet DIR requirements and expectations, and to improve the end user experience. Today s process

More information

City of Bellevue Request for Proposal RFP #15091 Locate Ticket Management Software

City of Bellevue Request for Proposal RFP #15091 Locate Ticket Management Software City of Bellevue Request for Proposal RFP #15091 Locate Ticket Management Software RFP GENERAL INFORMATION RFP Notification: Notice is hereby given that proposals will be received by the City of Bellevue,

More information

Joyce Plummer, Procurement Agent

Joyce Plummer, Procurement Agent FLORIDA DEPARTMENT OF TRANSPORTATION Procurement Office 605 Suwannee Street, MS 20 Tallahassee, Florida 32399-0450 Phone: (850) 414-4568 Fax: (850) 414-4951 ADDENDUM NO. 2 DATE: August 14, 2013 RFP NO:

More information

Ocoee, FL July 01, 2016 Advertisement No. 1

Ocoee, FL July 01, 2016 Advertisement No. 1 BID SOLICITATION NOTICE Turnpike FLORIDA DEPARTMENT OF TRANSPORTATION CONSTRUCTION AND MAINTENANCE PROGRAMS Ocoee, FL July 01, 2016 Advertisement No. 1 All bids must be completed using Expedite Bid software

More information

MOBILE COMMUNICATION SERVICES VERIZON CONTRACT CONTRACT NO.: DMS-10/11-008C

MOBILE COMMUNICATION SERVICES VERIZON CONTRACT CONTRACT NO.: DMS-10/11-008C MOBILE COMMUNICATION SERVICES VERIZON CONTRACT CONTRACT NO.: DMS-10/11-008C Contract No.: DMS 10/11-008C Page 1 of 25 Contract 1.0 MOBILE COMMUNICATION SERVICES AGREEMENT Contents CONTRACT 1.0 MOBILE COMMUNICATION

More information

UNIVERSITY HOSPITAL POLICY

UNIVERSITY HOSPITAL POLICY UNIVERSITY HOSPITAL POLICY SUBJECT: PURCHASING SERVICES TITLE: PURCHASING PROCESS Responsible Executive: Executive Director, Supply Chain Management Responsible Office: Supply Chain Management CODING:

More information

Agency for Persons with Disabilities State of Florida Tacachale BIOHAZARD WASTE REMOVAL ITB # APD 11-002

Agency for Persons with Disabilities State of Florida Tacachale BIOHAZARD WASTE REMOVAL ITB # APD 11-002 Agency for Persons with Disabilities State of Florida Tacachale INVITATION TO BID (ITB) FOR BIOHAZARD WASTE REMOVAL ITB # APD 11-002 COMMODITY CODE: 991-100 Bid Opening Date: October 14, 2011 at 1:30 P.M.

More information

Project Management Procedures

Project Management Procedures 1201 Main Street, Suite 1600 Columbia, South Carolina 29201 Project Management Procedures Start Up The grant becomes effective upon return of one copy of the grant award executed by the Chief Executive

More information

Invitation to Negotiate (ITN) Broker of Record for Bridge, Property and Business Interruption

Invitation to Negotiate (ITN) Broker of Record for Bridge, Property and Business Interruption Invitation to Negotiate (ITN) Broker of Record for Bridge, Property and Business Interruption ITN No. 09-84131500-J The State of Florida Department of Management Services February 10, 2015 1 Introductory

More information

The Internet Society. on behalf of. The IETF Administrative Oversight Committee. for. Requirements Development for Remote Participation Services

The Internet Society. on behalf of. The IETF Administrative Oversight Committee. for. Requirements Development for Remote Participation Services The Internet Society on behalf of The IETF Administrative Oversight Committee REQUEST FOR PROPOSALS for Requirements Development for Remote Participation Services Date of Issuance: October 19, 2011 Proposal

More information

HiDef Corporate Moderator Guide 7414 Hollister Avenue Goleta CA 93117 http://support.citrixonline.com 2013 Citrix Online, LLC. All rights reserved.

HiDef Corporate Moderator Guide 7414 Hollister Avenue Goleta CA 93117 http://support.citrixonline.com 2013 Citrix Online, LLC. All rights reserved. HiDef Corporate Moderator Guide 7414 Hollister Avenue Goleta CA 93117 http://support.citrixonline.com 2013 Citrix Online, LLC. All rights reserved. Contents Get Started with Your Account... 1 Log In...

More information

C. La Plata County is exempt from all state taxation including state sales and use tax.

C. La Plata County is exempt from all state taxation including state sales and use tax. Informal Bid (Request for Quotes) Drupal Hosting and Development Service Project Number 12-062-2201 Let Date: August 17, 2012 Bid Deadline: 2:00 p.m. August 30, 2012 I. Administrative Information A. La

More information

TABLE OF CONTENTS Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers

TABLE OF CONTENTS Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers Department of Public Utility Control Sec. 16-247g page 1 (2-01) TABLE OF CONTENTS Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers Definitions... 16-247g-1

More information

Ocoee, FL May 13, 2016 Advertisement No. 1

Ocoee, FL May 13, 2016 Advertisement No. 1 BID SOLICITATION NOTICE Turnpike FLORIDA DEPARTMENT OF TRANSPORTATION CONSTRUCTION AND MAINTENANCE PROGRAMS Ocoee, FL May 13, 2016 Advertisement No. 1 All bids must be completed using Expedite Bid software

More information

Assistant Director, Technology Procurement 301-985-7707. RFP 91263 Network and Telephony Managed Services Addendum #1 dated 01/23/2015

Assistant Director, Technology Procurement 301-985-7707. RFP 91263 Network and Telephony Managed Services Addendum #1 dated 01/23/2015 DATE: January 26, 2015 TO: FROM: RE: All Prospective Proposers Amy Kisloski Assistant Director, Technology Procurement 301-985-7707 RFP 91263 Network and Telephony Managed Services Addendum #1 dated 01/23/2015

More information

REQUEST FOR INFORMATION DEBIT CARD PROCESSING FOR FLORIDA RETIREMENT SYSTEM (FRS) PENSION PLAN PAYMENTS RFI NO.: DMS 12/13-036

REQUEST FOR INFORMATION DEBIT CARD PROCESSING FOR FLORIDA RETIREMENT SYSTEM (FRS) PENSION PLAN PAYMENTS RFI NO.: DMS 12/13-036 REQUEST FOR INFORMATION DEBIT CARD PROCESSING FOR FLORIDA RETIREMENT SYSTEM (FRS) PENSION PLAN PAYMENTS RFI NO.: DMS 12/13-036 I. DEFINITIONS Payee A retiree or beneficiary of a retiree who has received

More information

Document Management System Request for Proposal

Document Management System Request for Proposal Request for Proposal W240 N3065 Pewaukee Rd Pewaukee, WI 53072 Contact: Robert Kewan Director of Information Technology 262-691-6001 kewan@pewaukee.wi.us PROPOSALS DUE Friday May 13, 2016 NO LATER THAN

More information

Mobile Communication Services - VerizonDMS-1011-008C

Mobile Communication Services - VerizonDMS-1011-008C Mobile Communication Services - Verizon / DIVTEL / DIVTEL Contracts / SUNCOM /... http://www.dms.myflorida.com/suncom/divtel_contracts/divtel/mobile_communication_ser... Page 1 of 2 7/3/2013 MyFloridaHome

More information

SERVICE SCHEDULE FOR MANAGED VIDEO CONFERENCING SERVICES. Article 1 - Definitions

SERVICE SCHEDULE FOR MANAGED VIDEO CONFERENCING SERVICES. Article 1 - Definitions SERVICE SCHEDULE FOR MANAGED VIDEO CONFERENCING SERVICES This Service Schedule dated is subject to, and made a part of, that Master Services Agreement dated (the MSA ) between Glowpoint, Inc. ( Glowpoint

More information

CITY OF LEMOORE REQUEST FOR PROPOSALS FOR CREDIT CARD PROCESSING SERVICE. City of Lemoore Finance Department 119 Fox St Lemoore, CA 93245

CITY OF LEMOORE REQUEST FOR PROPOSALS FOR CREDIT CARD PROCESSING SERVICE. City of Lemoore Finance Department 119 Fox St Lemoore, CA 93245 CITY OF LEMOORE REQUEST FOR PROPOSALS FOR CREDIT CARD PROCESSING SERVICE City of Lemoore Finance Department 119 Fox St Lemoore, CA 93245 Notice is hereby given that the City of Lemoore is soliciting proposals

More information

Request for Proposal. Contract Management Software

Request for Proposal. Contract Management Software Request for Proposal Contract Management Software Ogden City Information Technology Division RETURN TO: Ogden City Purchasing Agent 2549 Washington Blvd., Suite 510 Ogden, Utah 84401 Attn: Sandy Poll 1

More information

15-213. Procurement practices of school districts and charter schools; definitions

15-213. Procurement practices of school districts and charter schools; definitions ARIZONA AUTHORITY 15-213. Procurement practices of school districts and charter schools; definitions A. The state board of education shall adopt rules prescribing procurement practices for all school districts

More information

Department of Financial Services Division of Accounting & Auditing

Department of Financial Services Division of Accounting & Auditing STATE OF FLORIDA CONTRACT AND GRANT USER GUIDE Department of Financial Services Division of Accounting & Auditing - 1 - TABLE OF CONTENTS PAGE INTRODUCTION.. 3 CHAPTER 1 PLANNING... 4 CHAPTER 2 PROCUREMENT...

More information

Conferencing Service Agreement. 1.0 Terminology. 2.0 Service Description. 3.0 Service Options. 4.0 Service Delivery

Conferencing Service Agreement. 1.0 Terminology. 2.0 Service Description. 3.0 Service Options. 4.0 Service Delivery This Conferencing Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer. The

More information

Request for Proposals (RFP) For. Nursing Consultant Services. RFP No: DMS 14/15-056. The State of Florida Department of Management Services

Request for Proposals (RFP) For. Nursing Consultant Services. RFP No: DMS 14/15-056. The State of Florida Department of Management Services 4050 Esplanade Way Tallahassee, Florida 32399-0950 Tel: 850.488.2786 Fax: 850. 922.6149 Rick Scott, Governor Chad Poppell, Secretary Request for Proposals (RFP) For Nursing Consultant Services RFP No:

More information

Agreement Number: F.E.I.D. Number: Procurement Number: D.M.S. Catalog Class Number:

Agreement Number: F.E.I.D. Number: Procurement Number: D.M.S. Catalog Class Number: Page 1 of 9 Agreement Number: F.E.I.D. Number: Procurement Number: D.M.S. Catalog Class Number: This Master University Agreement ( Agreement ), entered into this day of, ( Effective Date ), between the

More information

Infrastructure Technical Support Services. Request for Proposal

Infrastructure Technical Support Services. Request for Proposal Infrastructure Technical Support Services Request for Proposal 15 May 2015 ISAAC reserves the right to reject any and all proposals, with or without cause, and accept proposals that it considers most favourable

More information

AGREEMENT FOR PROVISION OF FOSTER CARE SERVICES

AGREEMENT FOR PROVISION OF FOSTER CARE SERVICES AGREEMENT FOR PROVISION OF FOSTER CARE SERVICES THIS AGREEMENT is made between the County of Washoe hereinafter referred to as County and, hereinafter referred to as Provider. 1. RECITALS WITNESSETH WHEREAS

More information

AT: 1. Norridge Village Hall - 4000 N. Olcott Ave. and 2. Norridge Police Department - 4020 N. Olcott Ave.

AT: 1. Norridge Village Hall - 4000 N. Olcott Ave. and 2. Norridge Police Department - 4020 N. Olcott Ave. Date: 03/07/2014 RFP # 2014-6 Request for Proposal for: Paper Shredding / Document Destruction Services AT: 1. Norridge Village Hall - 4000 N. Olcott Ave. and 2. Norridge Police Department - 4020 N. Olcott

More information

Service Schedule for BT MeetMe with Dolby Voice

Service Schedule for BT MeetMe with Dolby Voice Service Schedule for BT MeetMe with Dolby Voice 1. INTERPRETATION The following definitions shall apply, in addition to those in the Conditions for BT Conferencing Services. Account means the identifier

More information

TABLE OF CONTENTS. Purchasing and Contracts Division... 1. Purchasing Policies and Procedures... 1. The Competitive Process... 2

TABLE OF CONTENTS. Purchasing and Contracts Division... 1. Purchasing Policies and Procedures... 1. The Competitive Process... 2 TABLE OF CONTENTS Title Page Purchasing and Contracts Division... 1 Purchasing Policies and Procedures... 1 The Competitive Process... 2 Vendor Participation... 2 Vendor Database... 2 Web Site Information...

More information

TOHO WATER AUTHORITY REQUEST FOR QUALIFICATIONS RFQ 11-003 RATE CONSULTING SERVICES

TOHO WATER AUTHORITY REQUEST FOR QUALIFICATIONS RFQ 11-003 RATE CONSULTING SERVICES 951 MARTIN LUTHER KING BLVD. KISSIMMEE, FL 34741 TOHO WATER AUTHORITY REQUEST FOR QUALIFICATIONS RFQ 11-003 RATE CONSULTING SERVICES LEGAL ADVERTISEMENT TOHO WATER AUTHORITY RFQ 11-003 RATE CONSULTING

More information

Service Level Agreement for Database Hosting Services

Service Level Agreement for Database Hosting Services Service Level Agreement for Database Hosting Services Objective Global Service Levels include the general areas of support that are applicable to every ITS service. The purpose of the Service Level Agreement

More information

REQUEST FOR QUOTE Department of Children and Families Office of Child Welfare National Youth in Transition Database Survey Tool January 27, 2014

REQUEST FOR QUOTE Department of Children and Families Office of Child Welfare National Youth in Transition Database Survey Tool January 27, 2014 REQUEST FOR QUOTE SUBJECT: Request for Quotes, State Term Contract #973-561-10-1, Information Technology Consulting Services TITLE: National Youth in Transition Database (NYTD) Survey Tool Proposal Software

More information

REQUEST FOR QUALIFICATIONS FOR CONSTRUCTION MANAGER-AT-RISK (CMAR)

REQUEST FOR QUALIFICATIONS FOR CONSTRUCTION MANAGER-AT-RISK (CMAR) REQUEST FOR QUALIFICATIONS FOR CONSTRUCTION MANAGER-AT-RISK (CMAR) For the Project: CITY OF KATY NEW KATY FIRE STATION #2 Issued: August 13, 2015 Katy Fire Station #2 August 13, 2015 Page 1 of 17 Request

More information

California Dept. of Technology AT&T CALNET 3. Service Level Agreements (SLA) 7.3 Network Based Managed Security

California Dept. of Technology AT&T CALNET 3. Service Level Agreements (SLA) 7.3 Network Based Managed Security California Dept. of Technology AT&T CALNET 3 Level Agreements (SLA) Subcategory 7.3 Network Based Managed Security Page 1 Trouble Ticket Stop Clock Conditions The following conditions shall be allowed

More information

Managing the message Canada s new anti-spam law sets a high bar

Managing the message Canada s new anti-spam law sets a high bar Managing the message Canada s new anti-spam law sets a high bar According to a recent Deloitte poll, only 13% of organizations say they understand CASL requirements and have begun to apply them to their

More information

THE OKLAHOMA PUBLIC EMPLOYEES RETIREMENT SYSTEM REQUEST FOR PROPOSALS FOR REAL ESTATE PROPERTY MANAGEMENT SERVICES #515-16-146

THE OKLAHOMA PUBLIC EMPLOYEES RETIREMENT SYSTEM REQUEST FOR PROPOSALS FOR REAL ESTATE PROPERTY MANAGEMENT SERVICES #515-16-146 THE OKLAHOMA PUBLIC EMPLOYEES RETIREMENT SYSTEM REQUEST FOR PROPOSALS FOR REAL ESTATE PROPERTY MANAGEMENT SERVICES #515-16-146 The Board of Trustees of the Oklahoma Public Employees Retirement System (OPERS)

More information

REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES

REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES CITY OF RICHLAND HILLS, TEXAS REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by the City of Richland Hills for Information Technology Support Services. Interested

More information

INTERNET SERVICE FOR OAKLAND UNIFIED SCHOOL DISTRICT REQUEST FOR PROPOSALS (RFP) FOR E-RATE 17 (2014-2015)

INTERNET SERVICE FOR OAKLAND UNIFIED SCHOOL DISTRICT REQUEST FOR PROPOSALS (RFP) FOR E-RATE 17 (2014-2015) INTERNET SERVICE FOR OAKLAND UNIFIED SCHOOL DISTRICT REQUEST FOR PROPOSALS (RFP) FOR E-RATE 17 (2014-2015) 1.0 OVERIVEW The Oakland Unified School District (OUSD) is seeking managed broadband Internet

More information

CITY OF LAREDO PURCHASING DIVISION TERMS AND CONDITIONS OF INVITATIONS FOR BIDS

CITY OF LAREDO PURCHASING DIVISION TERMS AND CONDITIONS OF INVITATIONS FOR BIDS TERMS AND CONDITIONS OF INVITATIONS FOR BIDS GENERAL CONDITIONS Bidders are required to submit bids upon the following expressed conditions: (a) Bidders shall thoroughly examine the specifications, schedule

More information

DEPARTMENT OF INFORMATION TECHNOLOGY

DEPARTMENT OF INFORMATION TECHNOLOGY Invitation for Bids Conferencing Services PROJECT NO. 060B2490027 DEPARTMENT OF INFORMATION TECHNOLOGY Issue Date: Thursday, June 28, 2012 NOTICE Prospective Bidders who have received this document from

More information

ITN for Group Term Life Insurance ITN No.: DMS 14/15-025 Response to Vendor Questions

ITN for Group Term Life Insurance ITN No.: DMS 14/15-025 Response to Vendor Questions 1 1.6 7 Timeline of Events- Why does contract start date say 3/20/15 in the timeline and not 1/1/16? 2 1.6 7 Timeline of Events- Can an extension be provided due to the amount of missing information and

More information

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services.

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services. Implementation Guide Simplify, Save, Scale VoIP: The Next Generation Phone Service A single source for quality voice and data services. > > > > > > > > > > All signs point to VoIP so letês get started.

More information

TERMS AND CONDITIONS FOR THE USE OF SINGAPORE POWER SUPPLIER RELATIONSHIP MANAGEMENT SYSTEM (SPSRM)

TERMS AND CONDITIONS FOR THE USE OF SINGAPORE POWER SUPPLIER RELATIONSHIP MANAGEMENT SYSTEM (SPSRM) SINGAPORE POWER SUPPLIER RELATIONSHIP MANAGEMENT SYSTEM (SPSRM) Contents 1 Definitions... 3 2 Singapore Power Supplier Relationship Management System (SPSRM)... 5 3 Security, Access and Use of SPSRM...

More information

STRATFORD BOARD OF EDUCATION 111 WARWICK ROAD STRATFORD, NEW JERSEY 08084. INSURANCE BROKER of RECORD EMPLOYEE HEALTH BENEFITS

STRATFORD BOARD OF EDUCATION 111 WARWICK ROAD STRATFORD, NEW JERSEY 08084. INSURANCE BROKER of RECORD EMPLOYEE HEALTH BENEFITS STRATFORD BOARD OF EDUCATION 111 WARWICK ROAD STRATFORD, NEW JERSEY 08084 INSURANCE BROKER of RECORD EMPLOYEE HEALTH BENEFITS A. PURPOSE: The Stratford Board of Education is seeking proposals through the

More information

IAC 11/18/09 Insurance[191] Ch 58, p.1 CHAPTER 58 THIRD-PARTY ADMINISTRATORS

IAC 11/18/09 Insurance[191] Ch 58, p.1 CHAPTER 58 THIRD-PARTY ADMINISTRATORS IAC 11/18/09 Insurance[191] Ch 58, p.1 CHAPTER 58 THIRD-PARTY ADMINISTRATORS 191 58.1(510) Purpose. The purpose of this chapter is to administer the provisions of Iowa Code chapter 510 relating to the

More information

Where do you work? Where do you work?

Where do you work? Where do you work? Where do you work? The answer used to be the name of the company you worked for and assumed you worked in their office building. But today that question takes on a whole new meaning. Today, more and more

More information

Questions and Answers No. 1 CATS+ TORFP # F50B Network Managed Services & Support

Questions and Answers No. 1 CATS+ TORFP # F50B Network Managed Services & Support S T A T E O F M A R Y L A N D DEPARTMENT OF INFORMATION TECHNOLOGY MARTIN O MALLEY Governor ANTHONY BROWN Lieutenant Governor ISABEL FITZGERALD Secretary Questions and Answers 1 CATS+ TORFP # Network Managed

More information

Request for Proposals (RFP) for Court Reporting Services. RFP No: OAG 13/14-10 The State of Florida Office of the Attorney General

Request for Proposals (RFP) for Court Reporting Services. RFP No: OAG 13/14-10 The State of Florida Office of the Attorney General Request for Proposals (RFP) for Court Reporting Services RFP No: OAG 13/14-10 The State of Florida Office of the Attorney General Procurement Officer: Costella Harper Lewis Government Analyst, Florida

More information

Relocation Services Request for Proposal

Relocation Services Request for Proposal SCOPE OF WORK The University of South Carolina (University) is seeking proposals from qualified entities to provide comprehensive relocation services to interested faculty and staff being employed on any

More information

AN AGREEMENT BY AND BETWEEN THE TEXAS A&M UNIVERSITY SYSTEM OFFICES AND FM GLOBAL

AN AGREEMENT BY AND BETWEEN THE TEXAS A&M UNIVERSITY SYSTEM OFFICES AND FM GLOBAL AN AGREEMENT BY AND BETWEEN THE TEXAS A&M UNIVERSITY SYSTEM OFFICES AND FM GLOBAL This Services Agreement ( Agreement ) is entered into effective upon final execution of this agreement (the Effective Date

More information

Florida Division of Emergency Management ITB-DEM-14-15-023 Disaster Recovery Services Questions and Answers (ANSWERS IN BOLD)

Florida Division of Emergency Management ITB-DEM-14-15-023 Disaster Recovery Services Questions and Answers (ANSWERS IN BOLD) Florida Division of Emergency Management ITB-DEM-14-15-023 Disaster Recovery Services Questions and Answers (ANSWERS IN BOLD) 1) How can the Division attempt to procure Disaster Recovery Services valued

More information

CHAPTER 11 APPEALS AND DISPUTES

CHAPTER 11 APPEALS AND DISPUTES CHAPTER 11 APPEALS AND DISPUTES In this Chapter look for... 11. General 11.1 Deleted 11.2 Administrative Appeals 11.3 Disputes 11.4 Alternative Dispute Resolution (ADR) 11. General. The Virginia Public

More information

Request for Proposals RFP No. 14-12

Request for Proposals RFP No. 14-12 Request for Proposals RFP No. 14-12 The Gadsden County Board of County Commissioners is seeking sealed proposals from vendors who desire to lease dental equipment owned by the County. Proposals will be

More information

State of Ohio Model Bid/Quote Template for General Goods & Services (Non-IT)

State of Ohio Model Bid/Quote Template for General Goods & Services (Non-IT) State of Ohio Model Bid/Quote Template for General Goods & Services (Non-IT) Guidance Document Department of Administrative Services, Office of Procurement Services 6/4/2015 Contents Purpose... 2 Background...

More information

Draft Model Social Infrastructure PPP Bill

Draft Model Social Infrastructure PPP Bill Draft Model Social Infrastructure PPP Bill RELATING TO PUBLIC-PRIVATE AGREEMENTS FOR PUBLIC BUILDINGS BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF [add state name]: SECTION. The Legislature makes the

More information

Purchases from $750 $1,500 requires 3 Verbal Quotes. Purchases from $1,501 $24,999 requires 3 Written Quotes

Purchases from $750 $1,500 requires 3 Verbal Quotes. Purchases from $1,501 $24,999 requires 3 Written Quotes Introduction A Guide for Contractors and Suppliers The Purchasing Office should be your first point of contact with the County. Our role is to bring together users and suppliers to ensure that the County

More information

Office of Purchasing/Contracting*324 W. Evans Street*Florence, South Carolina 29501

Office of Purchasing/Contracting*324 W. Evans Street*Florence, South Carolina 29501 CITY OF FLORENCE Office of Purchasing/Contracting*324 W. Evans Street*Florence, South Carolina 29501 REQUEST FOR QUALIFICATIONS NO. 2014-08 ARCHITECTURAL SERVICES FOR COMMUNITY GYMNASIUM DESIGN PROPOSAL

More information

Net Conferencing. 2. Service Levels. The following Service Levels are available for Verizon Net Conferencing Services:

Net Conferencing. 2. Service Levels. The following Service Levels are available for Verizon Net Conferencing Services: Net Conferencing I. SERVICE DESCRIPTION. 1. Net Conferencing. Net Conferencing provides a multipoint web-based service that allows a Customer to conduct a document conference call allowing text, documents,

More information

Autodesk Software Support and Maintenance Program

Autodesk Software Support and Maintenance Program Autodesk Software Support and Maintenance Program Autodesk Terms and Conditions Your existing software Support and Maintenance, will be subject to these terms and conditions set out below (the Agreement

More information

1.0.3 Pricing Commitment.

1.0.3 Pricing Commitment. ATTACHMENT D (USC SUPPLIER QUALIFICATIONS RESPONSE) 1.0 SUPPLIERS 1.0.1 Commitments U.S. Communities views the relationship with an awarded Supplier as an opportunity to provide maximum benefit to both

More information

Service Description: Cisco WebEx Employee Count Software as a Service (SaaS) Subscription

Service Description: Cisco WebEx Employee Count Software as a Service (SaaS) Subscription Page 1 of 10 Service Description: Cisco WebEx Employee Count Software as a Service (SaaS) Subscription This document sets out the features and functionalities of the Employee Count SaaS Subscription (the

More information

Lawrence Livermore National Laboratory

Lawrence Livermore National Laboratory Lawrence Livermore National Laboratory Supply Chain Management Department Attention: To All Offerors June 16, 2016 Subject: Request for Proposal (RFP) Number B617524 Lawrence Livermore National Security,

More information

DISTRICT OF COLUMBIA RETIREMENT BOARD Position Vacancy Announcement

DISTRICT OF COLUMBIA RETIREMENT BOARD Position Vacancy Announcement DISTRICT OF COLUMBIA RETIREMENT BOARD Position Vacancy Announcement ANNOUNCEMENT NO: 20130411 POSITION: Security Administrator OPENING DATE: April 11, 2013 CLOSING DATE: Open until filled TOUR OF DUTY:

More information

Miami-Dade Police Department Burglar Alarm Ordinance

Miami-Dade Police Department Burglar Alarm Ordinance Miami-Dade Police Department Burglar Alarm Ordinance On September 29 th 2014, the Miami-Dade County Commission amended the Burglar Alarm Ordinance. The following is an overview of the ordinance for informational

More information

MISSISSIPPI MORTGAGE CONSUMER PROTECTION LAW

MISSISSIPPI MORTGAGE CONSUMER PROTECTION LAW MISSISSIPPI MORTGAGE CONSUMER PROTECTION LAW The following is a synopsis of the Mortgage Legislation for Mississippi, Section 81-18-1 et seq, Mississippi Code of 1972, Annotated, to be known as the Mississippi

More information

Cloud Computing Contract Clauses

Cloud Computing Contract Clauses Cloud Computing Contract Clauses Management Advisory Report Report Number SM-MA-14-005-DR April 30, 2014 Highlights The 13 cloud computing contracts did not address information accessibility and data security

More information

MODEL LAW ON MOTOR VEHICLE INSPECTION BY INDEPENDENT CONTRACTORS AND SELF INSPECTORS

MODEL LAW ON MOTOR VEHICLE INSPECTION BY INDEPENDENT CONTRACTORS AND SELF INSPECTORS MODEL LAW ON MOTOR VEHICLE INSPECTION BY INDEPENDENT CONTRACTORS AND SELF INSPECTORS Section 1. Definitions.-- As used in this act, the term: (1) "Contractor" means any person, corporation, or partnership

More information

Prepared by: OIC OF SOUTH FLORIDA. May 2013

Prepared by: OIC OF SOUTH FLORIDA. May 2013 OIC OF SOUTH FLORIDA REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by OIC of South Florida for Information Technology Support Services. Interested vendors should

More information

exist-db Subscriptions

exist-db Subscriptions !! exist-db Subscriptions Terms and Conditions exist Solutions GmbH Dr-Ludwig-Opel-Straße 50, 65428 Rüsselsheim, Germany 1. Definitions Software means the exist-db Open Source Native XML database, its

More information

Request for Applications (RFA): TOPS Tech Early Start Training Providers

Request for Applications (RFA): TOPS Tech Early Start Training Providers Request for Applications (RFA): TOPS Tech Early Start Training Providers Louisiana Department of Education 1201 North Third Street Baton Rouge, LA 70802 Timetable for 2014-2015 TOPS Tech Early Start Training

More information

Audit Management Software Solution

Audit Management Software Solution 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 Scope of Work I. Scope of Solicitation II. Instructions to Offerors III. Scope of

More information

STATE UNIVERSITY CONSTRUCTION FUND GUIDELINES FOR AWARD OF PROCUREMENT CONTRACTS

STATE UNIVERSITY CONSTRUCTION FUND GUIDELINES FOR AWARD OF PROCUREMENT CONTRACTS STATE UNIVERSITY CONSTRUCTION FUND GUIDELINES FOR AWARD OF PROCUREMENT CONTRACTS Section I. Purpose The purpose of these Guidelines is to describe the methods and procedures governing the use, awarding,

More information

Consultants Services, Lump-Sum Remuneration

Consultants Services, Lump-Sum Remuneration 1 S T A N D A R D F O R M O F C O N T R A C T FOR Consultants Services, Lump-Sum Remuneration CONTRACT FOR CONSULTANTS SERVICES Lump-Sum Remuneration Between [name of the Procuring Entity] and 2 [name

More information

City of Memphis Purchase of Data Migration Services

City of Memphis Purchase of Data Migration Services Addendum #1 Date: June 15, 2016 TO ALL POTENTIAL BIDDERS: Science Applications International Corporation ( SAIC ) Request for Proposal (RFP) City of Memphis Purchase of Data Migration Services RFP # SAIC

More information

COBRA ADMINISTRATIVE SERVICES AGREEMENT

COBRA ADMINISTRATIVE SERVICES AGREEMENT COBRA ADMINISTRATIVE SERVICES AGREEMENT This Administrative Services Agreement ( Agreement ) is hereby made between Providence Health Plan ( Providence ) and the Employer ( Employer ) and applies to all

More information

SUPREME COURT PROCEDURES GOVERNING THE PRIVATE COLLECTION OF MUNICIPAL COURT DEBT UNDER L. 2009, C. 233

SUPREME COURT PROCEDURES GOVERNING THE PRIVATE COLLECTION OF MUNICIPAL COURT DEBT UNDER L. 2009, C. 233 SUPREME COURT PROCEDURES GOVERNING THE PRIVATE COLLECTION OF MUNICIPAL COURT DEBT UNDER L. 2009, C. 233 Promulgated March 31, 2011 Table of contents Preface 1. Purpose 2. Definitions 3. Process Overview

More information

MICHIGAN MASTER COMPUTING CONTRACT(S)

MICHIGAN MASTER COMPUTING CONTRACT(S) Contractors bidding on the Software Category must fill out the information below. Note: 1.0 is required to be completed by all Contractors once per bid. Where /Paragraph asks Contractor for compliance,

More information

Re: Specialized Educational Services Request for Proposal #15-06-4493RFP. Notice to Proposers

Re: Specialized Educational Services Request for Proposal #15-06-4493RFP. Notice to Proposers Purchasing Department Kristine Johnston, Director of Purchasing July 1, 2015 Re: Specialized Educational Services Request for Proposal #15-06-4493RFP Notice to Proposers Proposals for Specialized Educational

More information

HIPAA BUSINESS ASSOCIATE AGREEMENT

HIPAA BUSINESS ASSOCIATE AGREEMENT HIPAA BUSINESS ASSOCIATE AGREEMENT This HIPAA Business Associate Agreement ( Agreement ) is by and between ( Covered Entity ) and Xelex Digital, LLC ( Business Associate ), and is effective as of. WHEREAS,

More information

Managed IP PBX Service Level Agreement

Managed IP PBX Service Level Agreement Managed IP PBX Service Level Agreement Effective March 15, 2006 1. Overview Managed IP PBX offers certain service level agreements and objectives as shown below. Capitalized terms that are not defined

More information

INSTRUCTION FOR COMPLETING COMPETITIVE SOLICITATION ACKNOWLEDGEMENT FORMS

INSTRUCTION FOR COMPLETING COMPETITIVE SOLICITATION ACKNOWLEDGEMENT FORMS INSTRUCTION FOR COMPLETING COMPETITIVE SOLICITATION ACKNOWLEDGEMENT FORMS The Competitive Solicitation Acknowledgement Form must be completely filled in. This may be done on line then printed or you may

More information

Customer Care Center Details

Customer Care Center Details Enterprise IT Shared Services Service Level Agreement Customer Care Center Details (Revision Date: October 7, 2010) Going From Good to Great DOCUMENT CONTROL REVISION HISTORY DATE DESCRIPTION 9.15.10 INITIAL

More information

Verizon Unified Communications and Collaboration as a Service Service Level Agreement ( SLA )

Verizon Unified Communications and Collaboration as a Service Service Level Agreement ( SLA ) Verizon Unified Communications and Collaboration as a Service Service Level Agreement ( SLA ) 1. Overview. This SLA provides performance metrics and provisions for Unified Communications and Collaboration

More information

ASIAN PACIFIC TELECOMMUNICATIONS PTY LTD STANDARD FORM OF AGREEMENT. Schedule 3 Support Services

ASIAN PACIFIC TELECOMMUNICATIONS PTY LTD STANDARD FORM OF AGREEMENT. Schedule 3 Support Services ASIAN PACIFIC TELECOMMUNICATIONS PTY LTD STANDARD FORM OF AGREEMENT Schedule 3 Support Services December 2013 Table of Contents 1. SERVICE SCHEDULE 3 SUPPORT SERVICES... 3 1.1 OVERVIEW... 3 1.2 STANDARD

More information

Service Schedule for BT Mobile Device, Application, Content and E-mail Management

Service Schedule for BT Mobile Device, Application, Content and E-mail Management Service Schedule for BT Mobile Device, Application, Content and E-mail Management 1. SERVICE DESCRIPTION General Description 1.1. The Service is a suite of software products and includes: Mobile Application

More information

Hosting Agreement. WHEREAS, Lanex is a software development and hosting firm that offers design, programming and hosting services; and

Hosting Agreement. WHEREAS, Lanex is a software development and hosting firm that offers design, programming and hosting services; and Hosting Agreement This Hosting Agreement ( Agreement ) comprises the terms and conditions that govern the provision of the hosting services, as defined below, to the clients ( Client ) of Lanex, LLC, with

More information

POST AWARD CONTRACT MANAGEMENT

POST AWARD CONTRACT MANAGEMENT POST AWARD CONTRACT MANAGEMENT POST AWARD CONTRACT MANAGEMENT Overview of Types of Contracts and Award Methods Understanding the Contract Contents of the Contract Contract Performance Designating an agency

More information

REQUEST FOR PROPOSALS FOR DISASTER RECOVERY ADMINISTRATIVE SERVICES

REQUEST FOR PROPOSALS FOR DISASTER RECOVERY ADMINISTRATIVE SERVICES REQUEST FOR PROPOSALS FOR DISASTER RECOVERY ADMINISTRATIVE SERVICES Notice is hereby given that the Santa Rosa County Board of County Commissioners is calling for and requesting proposals from qualified

More information

SPECIFICATION S-15 CERTIFICATION OF LAW ENFORCEMENT OFFICERS

SPECIFICATION S-15 CERTIFICATION OF LAW ENFORCEMENT OFFICERS SPECIFICATION S-15 S-15 TITLE: CERTIFICATION OF LAW ENFORCEMENT OFFICERS This specification supplements Section 1010, 1011, and 1012 of the Regulations which provides for the issue of Basic, General, Intermediate,

More information

Community Anchor Institution Service Level Agreement

Community Anchor Institution Service Level Agreement Community Anchor Institution Service Level Agreement Date: 3/13/2014 Version: 2.0 Prepared by: DC-Net Table of Contents 1 Service Level Agreement... 3 2 Definitions... 3 3 Service Delivery... 5 3.1 Network

More information

Software Quality Assurance (SQA) Testing

Software Quality Assurance (SQA) Testing Service Description Services is a subscription fee based managed shared service, which offers a highly reliable, scalable, secure, and cost-effective testing platform that state agencies and local government

More information