On June 3, 2008, VGM became a 100 percent employee-owned company, and is now known as VGM Group, Inc.

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1 VGM Group, Inc., grew out of Van G. Miller s experience as a home medical equipment provider. In 1978, he founded Miller Medical Service, which grew into a franchise operation with 26 locations in the Midwest. Because of the 26 locations, Miller Medical received good volume discounts from its vendors, which enabled even a small franchisee to realize very good pricing. In 1986, he founded VGM & Associates, a buying group for independent HME providers. VGM has grown to include nearly 20 divisions, the majority of which are related to the HME industry. On June 3, 2008, VGM became a 100 percent employee-owned company, and is now known as VGM Group, Inc.

2 Van G. Miller is CEO and chairman of the board of VGM Group and all other related VGM companies. James E. Walsh Jr. is president of VGM Group. He also is corporate general counsel and a director of all VGM-related corporations. Jim Phillips is chief operating officer of VGM Group. He is responsible for day-to-day operations of VGM companies. Mike Mallaro is chief financial officer/chief information officer of VGM Group. Van G. Miller, CEO VGM implemented an Employee Stock Ownership Plan in It is the centerpiece of the company s plan for succession and continuity. The ESOP allows all full-time associates to participate as owners of VGM via company stock contributed to the ESOP. It is a very generous retirement plan because a fully vested VGM Associate is entitled to 100 percent of the benefits in his/her account when they leave VGM. Jim Walsh, president Jim Phillips, COO Mike Mallaro, CFO, CIO

3 VGM & Associates, Ltd. medical groups Clint Geffert, president More than 3,000 members in over 7,000 locations Covers all areas of HME, rehab, respiratory, O&P and home modifications Contracts with more than 125 manufacturers and distributors

4 Regional Account Managers

5 U.S. Rehab National alliance for certified rehab technology equipment and accessibility providers More than 340 members in over 1,050 locations nationwide Promotes the uniqueness of the rehab technology industry Greg Packer, vice president Members benefit from vendor discount pricing and diverse product lines Academy of Advanced Rehab Sciences offers many rehab-related educational program and Tech Training On-site training with Peggy Walker, RN Variety of ancillary programs that help members manage their businesses more effectively

6 Nationwide Respiratory Helps members with the challenges facing the respiratory market Special vendor discount pricing Bob Hoffman, vice president Free billing/consulting service gives instant answers to billing questions CPAP Fulfillment Program enhances member revenue without adding staff Timely legislative and regulatory updates Listserv communication allows members to discuss business in real time Professional guidance offered for home sleep testing programs

7 OPGA and POINT A network of independently owned and operated O&P facilities. Within OPGA, POINT is a network of 100 percent accredited facilities Dennis Clark, president Preferred access to HOMELINK managed care contracts; participating provider status with more than 200 insurance carriers Discounts from participating vendors Continuing education via online courses Website management and solutions that are O&P-specific POINT Insurance Program offers custom options and surety bonds at competitive rates

8 AHIA Accessible Home Improvement of America Jerry Keiderling, president A nationwide network of independently owned and operated providers who offer independent living solutions to individuals who are physically challenged, severely disabled or who wish to age in place Developed to help providers who are currently in the field or those who want to expand their businesses All members are Certified Environmental Access Consultants (C.E.A.C.). The CEAC credential is administered by AHIA and accredited by IACET

9 VGM Group Services Canada VGM Canada, founded in 1998, is a member service organization for independent Canadian home care providers. Combined with the Mobility Group, VGM has a strong market presence with over 100 locations and over 60 supplier contracts. Dave Davies, vice president The Canadian Seating and Mobility Conference (CSMC) is the largest educational conference in Canada. VGM Club Canada has over 150 members and contracts with more than 70 suppliers.

10 Member Services and VGM Wholesale From left to right- Clint Geffert, president Chad Shepard, Nancy McCunniff, Jim Tierney, Jenn Alpers, and Jay Kopriva VGM s internal customer service group Team members develop relationships with VGM Group Members and keep them updated on VGM programs If VGM Group Members are not set up with a vendor, Member Services will place the order and have it drop shipped to the member Research products in response to VGM Member queries Wholesale s mission is to ensure that participating vendors products are in the hands of more customers and in the hands of new customers more quickly

11 Corporate Specialties Jennifer Heller, director of Corporate Specialties Offers promotional advertising items at VGM-discounted pricing Thousands of imprintable specialty items are available

12 VGM Education Mission is to provide affordable, quality training programs that are relevant to the independent HME provider and supportive of VGM Participating Vendors Greg Schmitz, president Offerings include: 300 online courses across several e-learning platforms Monthly webinars Heartland Conference B.L.U.E. (Basic Lessons for Understanding Equipment) Sheets Traveling seminars Billing and Reimbursement Road Show and Billing Boot Camp Consultants Guide and extensive forms library

13 CE Solutions Offers health care continuing education in self-study formats, primarily online Greg Schmitz, president Courses for RNs, LPNs and many long-term health care personnel New courses added regularly; visit for complete listing

14 Heartland Conference Three full days of continuing education courses in nine professional tracks: respiratory, rehab, products and technology, executive, wound care, operations, reimbursement, regulatory, sales and marketing Sarah Eisenman, vice president of events Multi-track seminars offer CEUs to HME and respiratory providers, complex rehab specialists, therapists and case managers Eighty exhibiting vendors provide attendees with one-on-one information and special Heartland-only pricing Quality time to network with the industry s experts Social events throughout Held each June in Waterloo, Iowa

15 People for Quality Care Grass-roots organization formed to fight Medicare s competitive bidding program, which threatens people with disabilities and seniors who rely on home medical equipment Kelly Turner, director of advocacy Focuses on Facebook and other Web communication strategies to network Medicare beneficiaries throughout the country Town hall teleconferences in Kansas City, Cincinnati and Philadelphia had 32,600 listeners

16 Freedom Link 24/7 service for traveling/relocating patients of VGM Members Brad Werkmeister, associate vice president Eighty percent of the 15,000 annual referrals are respiratory, but arrangements can be made for other medical equipment Referrals stay within VGM membership so traveling patients aren t lost to national companies Extensive database makes Freedom Link associates the experts on traveling with oxygen

17 Government Relations John Gallagher is well-known throughout the industry and on Capitol Hill John Gallagher, vice president He focuses on grass-roots activism during hundreds of meetings with state and regional associations Members receive timely legislative updates, and a grass-roots guide to lobbying and media relations is available to all VGM Group Members DC Link, VGM s interactive website, has extensive information about all things political and offers an effective, easy way to contact elected officials

18 Legal and Regulatory Mark Higley analyzes governmental, regulatory and compliance issues affecting the HME industry. He s VGM s Answer Man, and answers VGM Group Members questions on numerous topics Mark Higley, vice president of development A member of the American Association for Homecare Regulatory Committee, he is a frequent speaker on legal and regulatory issues, including compliance, fraud and abuse policy, rulemaking analysis and comments, Medicare Quality and Supplier Standards, accreditation business startups and finance VGM s website includes an expansive regulatory and compliance section, as well as an extensive resource library. Visit and click on the section drop down window under Government Relations and Regulatory

19 VGM Insurance Formed in 1990, VGM Insurance provides a broad range of liability and property coverages for HME companies, orthotic and prosthetic practitioners, distributors and manufacturers of HME equipment Mike Kloos, president Largest insurer (more than 2,800 companies) and longest running program in the HME industry Medicare/Medicaid surety bonds Product/professional liability insurance with an A-rated company Quick quotes and minimum paperwork are the way we do business Able to work with your local agent

20 VGM Financial Services Founded in 1991 to provide financing to VGM Group Members and participating vendors Specializes in home care and golf industries Kurt Schmitz, VP, Sales Manager Healthcare & Homecare Division Partners with members and participating vendors to design programs that match the equipment life and fit within each unique cash flow situation Dedicated account managers

21 VGM Technologies Provides technology consulting and solutions for VGM buying alliance members and other business entities Local/long distance telecom service Internet access Stacy Palmer Wireless services AT&T, Sprint, Verizon Wireless HME GPS products to make your company more efficient Off the Shelf Productions a group of cost-efficient marketing materials that include the consumer-focused Know Your Options guide HME Provider helps consumers and caregivers by connecting them to local medical equipment and home modification providers

22 VGM Forbin online marketing and Web design Offers PowerWeb, an award-winning website solution specifically for HMEs Manages 18,000 accounts and 1,300 websites, of which 800 are HME/DME specific Jeremy Kauten, president Customizable online product catalog YouTube and social media options Affordable pricing and personalized consultation Search Engine Marketing with Google and Yahoo-certified specialist

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25 HOMELINK Customer service Customer needs are highest priority Multiple community-based providers in an area, and option to ask for specific provider Dave Kazynski, president Quality management in place Communication Direct phone response with each call (voice mail by choice) Toll-free number and extended office hours Monday through Friday, 7 a.m. to 7 p.m. Central Time Twenty-four hour personalized answering service. Caller has option to hold while HOMELINK associate is paged

26 HOMELINK Operational procedures Customized to meet client s needs Case manager contacts HOMELINK with patient s information, and specifies the equipment/service needed and time frame desired HOMELINK verifies patient s benefits, and contacts network provider to arrange service HOMELINK confirms arrangements with case manager via phone or fax HOMELINK contacts patient to verify delivery time and overall satisfaction

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28 HOMELINK Dealer direct orders Don t turn down referrals because you are out-of-network Prevent referral sources from calling your competitors because they take orders you can t How it works: Provider can call, fax or a referral to HOMELINK (pre-printed intake forms are available) If we need more information for order processing, we ll contact you We will call the insurance company to verify benefits, start precertification, etc. If it s determined HOMELINK is an in-network provider or can coordinate billing (even if services or equipment have already been provided), we will submit claim for payment If service or equipment hasn t been provided, staff will call you to review rates before sending order confirmation If HOMELINK is not in-network, we ll give you the option to take the order back and bill it yourself, turn it down completely, or have HOMELINK process it and get paid out of network HOMELINK can bill both the insurance company and the patient portion, then reimburse the dealer based on the insurance company payment

29 VGM Wound Care and Bariatric Program Designed to help members diversify product selection and increase revenue. What it includes: Heather Trumm, RN, BSN, CWOCN Wound Care Connection resource guide Advanced wound care devices Vendor product list Education Reimbursement calculator and guidelines Personalized marketing materials for VGM Members Clinical studies specific to VGM Vendor products Resource center Educational library VGM Clinician Heather Trumm, provides education and can answer wound care and bariatric questions. Contact her at or

30 VGM Alternate Care An alliance for ancillary services related to VGM s core HME business Dave Lyman, director Home health alliance Home infusion alliance Remote patient monitoring program Health coaching training Pay-for-performance network

31 VGM Retail Program Designed to help members increase revenues through cash sales Offerings include: Rob Baumhover, director Store floor plans Marketing ideas Vendor list Consulting and merchandising tips Guide and training materials Website Networking group

32 CP Advantage Dave Lyman, director Member service organization offers business solutions for every community pharmacy Conceived to promote the successful blending of the independent pharmacist and HME industry Three levels of membership, CP Solution, CP Retail and Marketing Solution and CP Total Solution, offer programs for all types of pharmacies Endorsed by the National Community Pharmacists Association

33 VGM Marketing Paul DiMarco, vice president Supports all divisions of VGM Communicates VGM s message effectively to both members and other business partners using traditional and new methods and strategies Structured to coordinate, consolidate and deploy multiple internal and external resources for any given campaign Umbrella department that includes vgm creative, Strategic Media, Strategic Imaging and Utility Sales VGM Utility Sales Develops and executes custom-designed marketing projects to meet needs of VGM s internal sales divisions Small, specially trained team contacts VGM Members and prospects through outbound scripted calling Calls are coordinated with other marketing efforts and may also be extended to selected vendors as requested by VGM divisions

34 vgm creative Expertise covers everything from logo design to complex corporate identity packages Specializes in HME- and O&P-specific marketing materials for VGM Group Members and Vendors Produces all marketing materials for VGM Group, Inc. Desiree Trimble, creative director

35 Strategic Imaging Jim McClatchey, general manager Offers the latest in digital print technology, including high-quality color imaging, variable data and print-on-demand Variable data printing allows personalization of direct mail, which results in a higher rate of return, thus increasing the mailer s profitability Press is a Xerox igen3, which can print on many surfaces

36 Now, for a bit of diversity VGM s expertise is buying alliances. It took the successful model used by its HME companies and applied it to the golf and club industries. The premise is the same: Secure good pricing for members through volume purchasing and direct market share to the participating suppliers.

37 Club services D. Jay Ellis, president Founded in 1994, a member service organization for golf, tennis, city, athletic and yacht clubs, resorts and gaming facilities More than 3,500 members More than 340 supplier contracts Programs cover all aspects of operations, from office supplies to food and beverage, tennis, golf and fitness equipment, mowers and fertilizers

38 Why VGM? We re the largest HME member service organization in the country, and we offer members the most comprehensive list of services We re the largest referral network in the country, and the national model for managed care referrals VGM is service-driven. We listen to members requests and develop programs they want

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