THE COACHING KALEIDOSCOPE

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1 THE COACHING KALEIDOSCOPE Insights from the inside Manfred Kets de Vries Clinical Professor of Leadership Development and the Raoul de Vitry d'avaucourt Chaired Professor of Leadership Development, INSEAD Global Leadership Centre, franee Laura Guillen Assistant Professor, European School of Management and Technology, Germany Konstantin Korotov Associate Professor, European School of Management and Technology, Germany Elizabeth Florent-Treacy Associate Director, Research, INSEAD Global Leadership Centre, France ' ) macmillan

2 ^ 0 List of figures and tables List of contributors Preface Acknowledgments Introduction: Holistic Organizational Coaching Manfred F. R. Kets de Vries and Alicia Cheak x xi xvii xxv xxvi PART ONE: SETTING THE STAGE 1 THE PROOF OF THE PUDDING: AN INTEGRATIVE, PSYCHODYNAMIC APPROACH TO EVALUATING A LEADERSHIP DEVELOPMENT PROGRAM 3 Manfred F. R. Kets de Vries, Elizabeth Florent-Treacy, Laura Guillen, and Konstantin Korotov THE PROGRAM FRAMEWORK AS A FRAMEWORK FOR EVALUATION 5 THE EXPECTED OUTCOMES OF THE PROGRAM DEGREE INSTRUMENTS AS EVALUATION TOOLS 12 DIRECTIONS FOR FUTURE RESEARCH 16 FINAL THOUGHTS 16 2 BRINGING THE CLINICAL PARADIGM INTO EXECUTIVE EDUCATION PROGRAMS: FANTASIES, ANXIETIES, AND HOPES 20 Konstantin Korotov EXECUTIVE DEVELOPMENT AND THE CLINICAL PARADIGM 21 TRANSFORMATIONAL EXECUTIVE EDUCATION PROGRAMS 22 CHALLENGES OF BRINGING 360-DEGREE FEEDBACK INTO EXECUTIVE EDUCATION PROGRAMS 24 CHALLENGES OF BRINGING GROUP LEADERSHIP COACHING INTO EXECUTIVE EDUCATION PROGRAMS 29

3 CHALLENGES OF INTRODUCING PEER COACHING TO EXECUTIVE EDUCATION PROGRAMS, 33 THE CHALLENGE OF HAVING THE RIGHT FACULTY AND PROGRAM DIRECTORS 35 ARE YOU FEELING MAD, BAD, SAD, OR GLAD? 38 Manfred F. R. Kets de Vries A PUZZLING TALE 38 PROJECTIVE IDENTIFICATION 41 "GOOD ENOUGH" PARENTING AND CONTAINMENT: THE ORIGINS OF SUBLIMINAL COMMUNICATION 42 SUBLIMINAL COMMUNICATION 43 TRANSFERENCE 44 COUNTERTRANSFERENCE 46 THE ACTION TRAP: "I ACT, THEREFORE I AM" 47 ALIGNMENT 50 PART TWO: CREATING REFLECTIVE PRACTITIONERS 4 CASE STUDIES OF SELF-AWARENESS AND CHANGE 59 Elizabeth FlorentpTreacy INSIDE THE IDENTITY LABORATORY 60 THE RESEARCH SETTING 61 THE CCC PROGRAM DESIGN. 61 PARTICIPANTS' STORIES 63 WHY USE WRITTEN TEXTS? 63 THE REITERATIVE RESEARCH PROCESS: IDENTIFYING ORGANIZING THEMES AND RED THREADS 65 THE LAB REPORT 67 CONCLUSION: WHAT ARE THE SURPRISES? 68 5 SOMETHING FROM NOTHING: THE USE OF TRANSITIONAL SPACE AND HOW GROUP COACHING CHANGES PEOPLE ' 71 Graham Ward VARIABILITY 73 TRANSITIONAL SPACE 73 CREATING TRANSITIONAL SPACE: DYNAMIC ADMINISTRATION IN THE LDP PROCESS 75 EXECUTIVES AT PLAY IN TRANSITIONAL SPACE 76 LIFTING THE LID: FIRST STAGES OF TRANSITIONAL SPACE 77 THE INNER THEATER REVEALED 78 STORYTELLING 79 vi

4 CHALLENGING CONVERSATIONS IN TRANSITIONAL SPACE 80 INTO ACTION: SHATTERING THE SPACE, 81 THE PITFALLS OF TRANSITIONAL SPACE 1 82 BACK TO REALITY: MANAGING REENTRY 83 CONCLUSION 84 6 A COACH TELLS A STORY OF CHANGE 86 Vincent H. Domini STEPHANIE'S OURNEY OF SELF-DISCOVERY 86 THE POWER OF VICARIOUS LEARNING 88 TOWARD A MORE AUTHENTIC IDENTITY 94 CONCLUSION DEGREE GROUP COACHING FROM THE INSIDE OUT 102 Murray Palevsky THE PREPARATORY PHASE 102 THE GROUP COACHING SESSION 104 ALEXANDRE'S PRESENTATION TO THE GROUP 105 JENNIFER'S PRESENTATION TO THE GROUP 107 MY PRESENTATION TO THE GROUP 109 THE AFTERMATH 111 SOME INSIGHTS ABOUT THE GROUP COACHING EXPERIENCE 11 3 THE ELEMENTS OF EFFECTIVE GROUP COACHING 114 CONCLUSION IS THERE ANYBODY IN THERE? 118 Francesc Granja THE FIRST SYMPTOMS 118 RAILROAD OF HOPE, 120 DESTINATION: NEVERLAND BECOMING A BETTER COACH: A STORY OF TRANSITION 129 Andreas Bernhardt and Konstantin Korotov A LEADERSHIP COACHING INTERVENTION WITH RICARDO A TRIGGER 129 EXPLORING PERSONAL DEVELOPMENT OPPORTUNITIES 1 33 ENTERING TRANSITIONAL SPACE 1 35 THE FIRST TIPPING POINT 1 37 LEARNING TO USE TRANSITIONAL SPACE 138 LEADERSHIP GROUP COACHING: EXAMINING PAST AND CURRENT IDENTITIES AND EXPERIENCING THE SECOND TIPPING POINT 140 STEPPING OUT: INTERNALIZING TRANSITIONAL SPACE 144 FROM ANDREAS'S STORY TO THE ISSUE OF COACHES' DEVELOPMENT AND GROWTH 146 vii

5 PART THREE: CREATING BETTER PLACES TO WORK 10 : IMAGINING BETTER PLACES TO WORK: INDIVIDUAL-ORGANIZATIONAL INTERFACES AND COACHING PRACTICES 151 Laura Guillen INGREDIENTS FOR CREATING BETTER PLACES TO WORK 152 COACHING PRACTICES: INSTILLING HOPE AND TRUST IN THE ORGANIZATION 155 THE CASE OF THE NAVARRA AND ZARAGOZA CHAMBERS OF COMMERCE 158 FURTHER REFLECTIONS 165 CONCLUSION COACHING TEAMS FOR SUSTAINED, DESIRED CHANGE 168 Richard E. Boyatzis INTRODUCTION 168 EMOTIONAL ATTRACTORS 168 TEAM DEVELOPMENT AS INTENTIONAL CHANGE: A COACHING GUIDE 169 THE FIVE INSIGHTS OF INTENTIONAL CHANGE THEORY 1 71 MULTIPLE LEVELS OF RESONANT LEADERS/COACHES 174 EMOTIONAL AND SOCIAL INTELLIGENCE: A COACHING CHALLENGE 1 75 COACHING FOR TEAM DEVELOPMENT 1 76 CONCLUSION CONNECTING THE SCIENCE OF MANAGEMENT SYSTEMS WITH THE CLINICAL PARADIGM 181 Christoph Loch THE MANAGEMENT SYSTEMS VIEW 182 THE MANAGEMENT SYSTEM VIEW: ROLES, NOT INDIVIDUALS 185 INTEGRATING THE CLINICAL APPROACH AND THE MANAGEMENT SYSTEMS VIEW 189 THREE APPLICATIONS OF THE CLINICAL APPROACH IN MANAGEMENT SYSTEMS 191 FINAL THOUGHTS: INTEGRATION FAILURE IN FAMILY BUSINESS COACHING 198 Randel S. Carlock and Elizabeth Florent-treacy FAMILY BUSINESS COACHING: WHAT IS FAILURE AND WHAT IS SUCCESS? 199 THE COACH'S EXPERIENCE OF FAILURE 203 A FAMILY BUSINESS COACHING FAILURE? 205 viii

6 ALBERTSON'S COACHING AUTOPSY 211 LEARNING FROM FAILURE COACHING FOR WORK-LIFE BALANCE 217 Katty Marmenout WORK-LIFE BALANCE REDEFINED 218 JUGGLING WITH MULTIPLE ROLES AND IDENTITIES 218 COMPETING DEMANDS AND COPING STRATEGIES 220 FEELING IMBALANCED 222 SELF-LEADERSHIP 223 ENERGY MANAGEMENT 226 CONCLUDING THOUGHTS CULTURAL DIVERSITY IN GLOBAL LEADERSHIP GROUP EXECUTIVE COACHING IN ASIA 228 jacki Nicholas and Katherine Twaddell GLOBAL OVERVIEW OF GROUP EXECUTIVE COACHING 228 DIVERSITY VERSUS HOMOGENEITY 230 THE IMPACT OF DIVERSITY AND HOMOGENEITY IN GEC 231 SETTING THE STAGE WITH A DIVERSE COACHING GROUP 233 HOW CULTURAL DIVERSITY PLAYS OUT IN GROUP EXECUTIVE COACHING 234 ADVANTAGES OF CULTURAL DIVERSITY 234 DISADVANTAGES OF CULTURAL DIVERSITY 235 CULTURAL DIVERSITY IN 360-DEGREE FEEDBACK 237 OBSERVATIONS FROM THE FIELD IN ASIA 239 EVALUATING GEC EFFECTIVENESS 241 CONCLUSION 242 CONCLUSION: TURNING THE COACHING KALEIDOSCOPE 245 Manfred F. R. Kets de Vries, Elizabeth Florent-Treacy, Konstantin Korotov, and Laura Guillen BRINGING THE INDIVIDUAL BACK INTO THE ORGANIZATION < 246 DEVELOPING PEOPLE WHO DEVELOP PEOPLE 248 AUTHENTIC COACHING FOR AUTHENTIZOTIC ORGANIZATIONS 250 Index 254 IX

CONTENTS. List of figures and tables List of contributors. Acknowledgments Introduction: Holistic Organizational Coaching

CONTENTS. List of figures and tables List of contributors. Acknowledgments Introduction: Holistic Organizational Coaching CONTENTS List of figures and tables List of contributors Preface Acknowledgments Introduction: Holistic Organizational Coaching Manfred F. R. Kets de Vries and Alicia Cheak x xi xvii xxv xxvi PART ONE:

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