Flex Program Member Assessment Satisfaction Member Needs Education
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1 Flex Program Member Assessment Satisfaction Member Needs Education Demographic Information Facility Position *Check all that apply CEO/Administrator Chief Financial Officer Coding Director of Nursing Quality Improvement Coordinator Survey Coordinator Utilization Review Other FLEX/PIN Satisfaction Satisfaction on: General Program Information Meetings Website Various Flex/PIN Programs. *which ones? Prioritize How often do you use FLEX/PIN Services? Weekly Monthly Quarterly Yearly I do not use Flex/PIN services Please rate your agreement in regards to Flex/PIN staff for the following statements. Agree, Somewhat Agree, neutral, Somewhat Disagree, Disagree Professional & Courteous Available and accessible Responds timely Knowledgeable Please rate your level of satisfaction with each of the following Flex/PIN Services. Very satisfied, satisfied, neutral, unsatisfied, very unsatisfied, Do not use this service PIN Website Conference and meeting networking opportunities Conference and meeting educational material Distance Education (webinar, conference calls, video-conferencing) Clinical Improvement Studies PIN Benchmarking Project PIN Clinical Benchmarking Project
2 Regulatory information programs CAH Finance Programming CAH coding workshops CAH Utilization Review Programming CAH corporate compliance (HIPAA) programming PIN Virtual Peer Review Program Please rate your level of satisfaction with each of the following Flex/PIN special activities. Very satisfied, satisfied, neutral, unsatisfied, very unsatisfied, do not participate CHSD (Community Health Services Development) Lean Healthcare HFMA Annual Meeting Scholarship MHIMA Annual Meeting Scholarship MT-AMSS Annual Meeting Scholarship MT-HIMSS Annual Meeting Scholarship *Comments How often do you visit the PIN Website? Weekly Monthly Quarterly Yearly I do not use Flex/PIN services Please check services most useful to you. o Flex/PIN Orientation o PIN Newsletter o PIN ListServe o PIN Website o Face to face conferences Choose which you attend(ex. CEO meeting, QI Showcase, DON Forum, Champions, Regional QI/DON) o Webinar education o Video conference education o Conference call education o PIN Benchmarking o Clinical Benchmarking o Clinical Improvement Studies o One on one technical assistance through phone/ /onsite visits o Policy and procedure samples and form sharing o Other comment to specify What services would be missed if the Grant went away? o Flex/PIN Orientation o PIN Newsletter o PIN ListServe o PIN Website o Face to face conferences o Webinar education o Video conference education
3 o Conference call education o PIN Benchmarking o Clinical Benchmarking o Clinical Improvement Studies o One on one technical assistance through phone/ /onsite visits o Policy and procedure samples and form sharing o Credentialing support o Other comment to specify Please rate your overall satisfaction with Flex/PIN Very satisfied, satisfied, neutral, unsatisfied, very unsatisfied Will you use Flex/PIN services again? Definitely will, probably will, Not Sure, Probably not, Definitely Not Would you recommend Flex/PIN services to other CAH staff? Definitely will, probably will, Not Sure, Probably not, Definitely Not Other comments regarding Flex/PIN services? Member Needs The Flex Grant has three core areas. Prioritize the areas below in order of assistance (technical or educational) needed. #1 most, #3 least o Quality of Care o Operational and Financial Performance o Community Engagement o **Comments, suggestions Needs assessment with priorities o Quality Core Area Facility-wide QI program Development of QI Committee QI team process QI Plan development and revisions Annual QI program evaluation QI training for in-house staff Data collection for QI studies o Financial & Operational Core Area Financial (cost reports, allocation) Operational Lean, Strategic planning Reporting to Hospital Board? o Community Engagement Community health needs o All
4 Staff Education/training Networking Policy and Procedure Board training/education Rank the level of your need or desire for education or assistance each of the following topics from meaning no need, 3 neutral, and 5 meaning a high level of need. o Continuous survey readiness (tag by tag review of entire CAH SOM) o EMTALA requirements o Credentialing o Good medical staff bylaws, rules and regulations o Improving Hospital Compare scores o Basics of data analysis o MBQIP o PDSA (Plan-Do-Study-Act) o How to do a Failure Modes and Effects analysis o How to do a Root Cause Analysis o Removing process inefficiencies: Lean Quality Management o Marketing the value of quality/performance improvement o Communication skills for leading culture change o Emergency preparedness and the patient safety connection o CAH Financial educational programming o CAH operational programming such as coding, UR compliance (please specify) o Community Health Services program implementation o Comments/suggestions/specifics Rank the level of your need for additional tools and/or resources to be developed to help you meet the following CoPs for CAHs. 1 meaning no need, 3 neutral, and 5 meaning a high level of need. o C-195 Credentialing o C-270 Patient Care policies and procedures o C-330 CAH Annual program evaluation o C-336 Facility has an effective QA/PI program o C-337 Monitoring, reducing nosocomial infections o C-337 Monitoring medication therapy and reducing ADEs. o C-340 Conducting peer review to evaluate the quality and appropriateness of diagnosis and treatment o C-345 Organ, tissue and eye procurement o C-350-C-408 Swing Bed regulations Indicate which educational formats you most enjoy and are most effective. 1 meaning you do not enjoy the format, 3 neutral, 5 you enjoy the format very much. o Face to Face Meetings o Audio Conference o Webinar o Video Conference o Other (specify) Given the current economic environment, indicate how likely you will be able to participate in the following education formats.
5 1 meaning not likely, 3 unsure, 5 very likely. o Face to Face Meetings o Audio Conference o Webinar o Video Conference o Other (specify) Other tools, education, and/or resources needed not mentioned above.
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