Get the most from your Merrill Edge statement. Learn about its features and benefits

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1 Get the most from your Merrill Edge statement Learn about its features and benefits

2 It s a snapshot of your finances Your user-friendly Merrill Edge statement gives you a snapshot of where you stand financially across both sides of your balance sheet and within each Merrill Lynch account and product type. While the statement is simple by design and intended to be easy to read, this guide helps to explain its features and benefits and answer any questions you might have. You can view your statements, your trade confirmations and this guide online. And you can print your statements or save them to your computer, a CD or other storage media. To opt for online delivery and convenient alerts or to view your documents online, visit Inside Get your statement your way Summary pages give you an overview You can review each account s details You receive only relevant information Additional reports help complete the picture Merrill Edge is available through Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S), and consists of the Merrill Edge Advisory Center (investment guidance) and self-directed online investing. MLPF&S is a registered broker-dealer, member SIPC and a wholly owned subsidiary of Bank of America Corporation. Investment products: Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value

3 Get your statement your way Your Merrill Edge statement is based directly on our clients recommendations and preferences, which we uncovered through extensive research conducted throughout the country. You ll find that the statement is logical and easy to use. You ll also find relevant Merrill Edge phone numbers and Web addresses throughout the statement in case you need to get more information. The statement brings together key information about your Merrill Edge accounts. It illustrates that your money really does work harder when it works together. Plus, you can choose optional features, like including an amortization/accretion schedule or selecting how you want your statement delivered to you. Convenient online delivery To cut down on the amount of paper mail you receive, you can sign up for secure online delivery. You ll get your statements two to three days faster, and you can view, save or print them. You ll also be able to access past statements. Your options for online statement delivery and access include: Online delivery for all accounts. You receive an notification when your statements are available online, with no paper statement mailed. Mail summary only. The statement summary section is sent to you in the mail, with detail sections available electronically for you to view online. Delivery options by account. Choose either paper mail or online delivery on an account-by-account basis. You can choose the exact combination of delivery options you want for each account. One-click statement view. With online access, you can view, download, save or print your entire linked statement package into a single PDF file. Date-range download. You can download, save or print multiple statement PDFs from various time frames into a single PDF. You can choose online delivery for other account records too, such as performance reports, trade confirmations, prospectuses, tax statements, notices and disclosures, and shareholder notices. To enroll in online delivery, log into merrilledge.com. From the Client Services tab, select Go Paperless with Online Delivery under the Delivery Preferences section. By selecting the Notification Settings tab, you ll be able to enter your delivery preference for monthly statements and other eligible account records. Statement frequency options For some account types, you can opt to receive summary pages on a monthly basis and the individual account statement details quarterly. If you re working with the Merrill Edge Advisory Center, please contact a Financial Solutions Advisor to learn more. If you re a self-directed investing client, contact the Investment Center. Less mail with statement linking By linking your Merrill Edge accounts, you ll receive your eligible statements together in one envelope. Linking your accounts allows you to receive account summary pages along with detail pages for each account in the linked relationship. It may also make you eligible to earn higher interest rates by putting you in a higher asset tier. If you re working with the Merrill Edge Advisory Center, please contact a Financial Solutions Advisor to learn more. If you re a self-directed investing client, contact the Investment Center. Streamlined retirement statement To help simplify your financial life, some clients who have certain retirement accounts, or who just want a more simplified statement, might be eligible to receive a streamlined version of the retirement statement so it s easier to understand investment holdings and activity. The streamlined version of the retirement statement presents information in a logical, clear and easy-to-read design that resembles other Merrill Lynch statements. Plus, it consolidates cost basis detail and includes categorical holdings, account level cash flow and a separate listing of money fund transactions. Personalized accounts Nickname feature. You can personalize individual accounts in your statement link with unique identifiers by designating a nickname for each. Customizable options you can choose Account transaction activity. This default setting lists transactions by category and includes each transaction s date, description, type, quantity, unit price and debit/credit differentiation. As an alternative, you can opt to receive your daily account transaction activity listed in chronological order. Alphabetical sort order for bonds. The default is maturity/ callable date order; however, you can elect to have the bonds in the Asset section of your account listed in alphabetical order. Amortization/Accretion schedule. You can opt in to receive an amortization/accretion schedule that provides additional details such as year to date, life to date, and adjusted total cost basis for certain fixed-income securities and/or bonds that you purchased at a premium or discount. The schedule is provided at the account level and will report open and closed lots at the security level. 1

4 1 Summary pages give you an overview Your Merrill Edge statement is designed to make it easy to locate information. It s based on as many as five summary pages, supported by account detail pages. Below and on the pages that follow, we ll show you the key features of the statement s summary section. Not all clients will receive all the summary pages. JOHN Q CUSTOMER AND MARY CUSTOMER 123 ANY STREET APT 1A ANYTOWN, ST Investment Advice and Guidance and Questions About Your Statement, Call a Financial Solutions Advisor: Mon-Fri, 7:30 a.m.-10 p.m., (ET) (888) ML-INVEST ( ) 24 Hour Account Information & Services Your Merrill Lynch Office: Merrill Edge Advisory Center TM NJ P.O. BOx 1501 PENNINgTON, NJ Up-to-date account information can be viewed at: where your statements are archived for three or more years. Questions about Click the help tab at the top of the screen once you log in. Primary Account: 1x YOUR MERRILL EDgE REPORT March 01, March 31, 2014 PORTFOLIO SUMMARY March 31 February 28 Month Change 1 Net Portfolio Value $69, $67, $2, Your Assets $69, $67, $2, Your Liabilities 1 Your Net Cash Flow (Inflows/Outflows) $ ($1.87) Securities You Transferred In/Out Subtotal Net Contributions $ ($1.87) Your Dividends/Interest Income $99.54 $53.45 Your Market Change $1, $1, Subtotal Investment Earnings $1, $1, Total Value (Net Portfolio Value plus Assets Not Held/Valued By MLPF&S, if any) in thousands, /09 12/10 12/11 12/12 12/13 1/14 2/14 3/14 2 * Link relationship change. Includes cash/margin debit balances and short market values. See Your Balance Sheet and account statements for more details Your Merrill Edge Report This page shows your personal balance sheet your assets and liabilities in one view. 1. Portfolio summary This section highlights changes in net cash flow, securities deposits/withdrawals and market change. 2. Net portfolio value This graph displays trends over the past five years, including the current year. E-DELIVERY IS CONVENIENT AND SECURE Receiving account records electronically can be safer and more secure because it helps reduce the threat of mailbox theft while protecting your private information. Reducing paper is also good for the environment. Visit merrilledge.com to enroll in e-delivery. Merrill Edge is the marketing name for two businesses: Merrill Edge Advisory Center, which offers team-based advice and guidance brokerage services; and a self-directed online investing platform. Both are made available through Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S). MLPF&S is a registered broker-dealer, Member SIPC and a wholly owned subsidiary of Bank of America Corporation. Investment products: Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value 1 of 24 Primary Number: 1x Hour Assistance: (888) ML-INVEST YOUR ACCOUNTS March 01, March 31, 2014 Account No. Account Type/Managing Firm March 31 February 28 Page INVESTMENTS & CASH MANAgEMENT JOHN Q CUSTOMER AND 1x CMA $49, $47, Margin Available Credit: 1,843, RETIREMENT MARY S RETIREMENT CREDIT & LENDINg 3 1x IRA $20, $19, JOHN Q CUSTOMER AND Mortgage as of 03/31/14 (168,612.50) (170,972.50) JOHN Q CUSTOMER AND Home Equity as of 03/31/14 (15,000.00) (15,500.00) Available Credit: 200, Subtotal (183,612.50) (186,472.50) Mortgage and home equity information provided by PHH Mortgage Corporation, the servicer of these loans. Previous month s mortgage and home equity balances are not as of the date above, but reflect balances reported on your last Merrill Lynch statement. For detailed information, please reference your regular monthly loan statement. ESTATE PLANNINg SERVICES JOHN Q CUSTOMER Merrill Lynch does not provide tax or legal advice. Please consult with your tax and legal advisors. SOLUTIONS FOR BUSINESS Manage expenses and earn rewards points with a Merrill Rewards for BusinessTM credit card. Ask your Financial Advisor. All brokerage accounts are held at Merrill Lynch, Pierce, Fenner & Smith Incorporated, Member SIPC. Bank deposits are held at Merrill Lynch affiliated banks or other depository institutions and are covered by FDIC insurance up to applicable limits. They are not protected by SIPC, see the section titled "Protection for Your Account" on the second to last page of your statement for more information. These summary reports are provided for informational purposes only and contain information from accounts linked for delivery in a single package. The underlying accounts may have different owners and use of you or your in these reports refer to all owners. The enclosed separate account statements are the official record for each account. 4 Your Accounts This page lists all your linked accounts and the corresponding page numbers within the statement package. 3. Account level summary Here you can see your accounts summarized in one view. Margin available credit is displayed for applicable accounts. The page is organized by product categories and provides a clear, concise overview of your account s status. 4. Open 24/7 Our 24-hour assistance number appears prominently on every other page. Your statement also features contact information for the Merrill Edge Advisory Center. 2 of 24 2

5 Summary pages give you an overview (continued) ASSETS CASH FLOW March 31 February 28 Cash/Money Accounts 18, , Fixed Income Equities 46, , Mutual Funds 4, , Options Other Subtotal (Long Portfolio) 69, , TOTAL ASSETS $69, $67, LIABILITIES Margin Loan/Debit Balance Short Market Value Subtotal NET PORTFOLIO VALUE 69, $67, OTHER LIABILITIES (not included in Net Portfolio Value) Primary Account: 1x YOUR BALANCE SHEET (for your Merrill Edge accounts) March 01, March 31, Loan Management Account (1) Mortgages Home Equity Loans Business Loans Subtotal TOTAL LIABILITIES (1) Secured by assets in a Merrill Edge account This Report Year to Date Opening Cash/Money Accounts $17, CREDITS Funds Received 1, , Electronic Transfers Other Credits Subtotal 2, , DEBITS Electronic Transfers (950.00) (550.00) Margin Interest Charged Other Debits (602.69) (972.29) Visa Purchases (debits) (54.03) (200.07) ATM/Cash Advances (151.50) (301.50) Checks Written/Bill Payment (342.84) (120.78) Subtotal (2,101.06) (2,144.64) Net Cash Flow $1, Dividends/Interest Income Security Purchases/Debits -- Security Sales/Credits Closing Cash/Money Accounts $18, Securities You Transferred In/Out Your Balance Sheet This page clearly presents your assets and liabilities, demonstrating the value of consolidating and integrating asset management with debt management. 5. Liabilities This section clearly differentiates classes of liabilities and provides information on margin accounts, securities-based lending, mortgages and/or home equity loans with Merrill Lynch Home Loans, and business loans. Information about Merrill Lynch Home Loans mortgages and/ or home equity loans will appear automatically on your statement unless you have selected a privacy choice that prohibits this.* 3 of 24 * For clients who are residents of California and Vermont, information about your Merrill Lynch Home Loan mortgage and/or home equity loan will appear on your statement only if you have provided affirmative written consent. Any first and/or home equity mortgage client who wishes to change an existing privacy election must provide written consent. If you have any questions, or want to obtain instructions and a Consent to Change form, you can call a loan servicing agent directly at or visit YOUR PORTFOLIO REVIEW March 01, March 31, ASSET ALLOCATION* * Estimated Accrued Interest not included; may not reflect all holdings; does not 8 CURRENT INCOME 001 Account Number: 1X include asset categories less than 1%; includes the categorical values for the underlying portfolio of individual mutual funds, closed end funds, and UITs. BOND MATURITY SCHEDULE Current Value Allocation Equities 309, % Fixed Income 214, % Cash/Money 128, % Accounts Alternative 55, % Investments TOTAL 709, % Does not include Fixed Income Mutual Funds % of Total Estimated Maturity Years Bond Assets Par Value Market Value % 40,000 42, % 85,000 89, % 80,000 23, Total 100% 205,000 $155, TOP FIVE PORTFOLIO HOLDINGS 0000 This Report 24-Hour Assistance: (888) ML-INVEST Year To Date Your Estimated Annual Income $19, Based on Estimated Market Value % of Current Value Portfolio Lowes Companies 214, % ML BANK DEPOSIT PROGRAM 126, % FDIC INSURED NOT SIPC COVERED Hawaii St. Hsg Fin & Dev 89, % Hewlett Packard Co Del 71, % Hawaiian Electric Inc 49, % 9 4 of 25 Your Portfolio Review We ve laid out this information in four quadrants to make it easy to access and understand. 6. Asset allocation This section shows how your account is allocated among the following asset categories as a dollar value and a percentage: cash and money accounts, fixed income, equities, alternative investments or other. A footnote may appear regarding allocation of mutual funds, if applicable. 7. Bond maturity schedule This section shows the total value of your bond portfolio within defined maturity ranges. The table points out the par value of the bond portfolio residing within each maturity range. 8. Current income This section graphically depicts monthly and year-todate income. Additionally, it delineates interest paid on taxable versus tax-exempt securities and displays the values of both taxable and tax-exempt dividends. 9. Financial market indicators This chart appears on the Your Portfolio Review page if you are not eligible to receive one of the other charts. It shows the value of major market indicators for both the current and prior periods. 3

6 Summary pages give you an overview (continued) Primary Account: 1x YOUR MONTHLY INCOME & gain/(loss) REVIEW March 01, March 31, 2014 INCOME SUMMARY 10 This Report Year to Date Tax- Tax- Total Tax- Tax- Total Exempt Taxable Exempt Taxable This Report Exempt Taxable Exempt Taxable YTD Account No. Interest Interest Dividends Dividends» Income Interest Interest Dividends Dividends Income Non-Retirement 1x Retirement 1x TOTAL $43 $57 $100 $55 $155 $210 gain/(loss) SUMMARY 11 Long Term Capital Realized gains/(losses) gain Distributions Unrealized gains/(losses) YTD This This Report Report YTD Account No. Short Term Short Term Long Term Long Term Year To Date Short Term Long Term Non-Retirement 1x (104.60) (10,835.20) Retirement 1x N/A 3.87 (2,549.49) TOTAL -- ($100.73) ($13,384.69) 5 of 24 Your Monthly Income & Gain/(Loss) Review This page provides a summary of income from interest and dividends, as well as information on gains and losses for each account during the current month and year to date. 10. Income summary This section shows income generated and received during the month and year to date. The table separates interest received on tax-exempt securities from that received on taxable securities and displays the values of both taxable and taxexempt dividends. Total values are shown for each account and for your overall portfolio. 11. Gain/(Loss) summary This section shows long- and short-term gains and losses, both realized and unrealized, for each account and year-to-date values for long-term capital gain distributions. 4

7 You can review each account s details We ve selected a sample Cash Management Account (CMA account) to give you a sense of the account detail available in your Merrill Edge statement. While specific sections may not appear in all statements, you ll find that the information is presented consistently for each account type. Online at Account Number: 1x THIS IS A LINE OF 30 CHARACTER JOHN Q CUSTOMER 123 ANY STREET ANYTOWN, ST TO ACCOMODATE MAxIMUM OF 6 LINES TOTAL DEPTH CMA ACCOUNT March 01, March 31, 2014 ASSETS March 31 February 28 CASH FLOW This Statement Year to Date 1 3 Cash/Money Accounts 8, , Fixed Income Equities 39, , Mutual Funds 1, Options Other Subtotal (Long Portfolio) 49, , TOTAL ASSETS* $49, $47, LIABILITIES 2 Debit Balance Short Market Value TOTAL LIABILITIES NET PORTFOLIO VALUE $49, $47, Merrill Edge is the marketing name for two businesses: Merrill Edge Advisory Center, which offers team-based advice and guidance brokerage services; and a self-directed online investing platform. Both are made available through Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S). MLPF&S is a registered broker-dealer, Member SIPC and a wholly owned subsidiary of Bank of America Corporation. Investment products: Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value NET PORTOFOLIO VALUE: $49, Your Merrill Lynch Office: Investment Advice and Guidance and Merrill Edge Advisory Center TM Questions AboutYour Statement, NJ Mon-Fri 7:30 a.m. - 10:00 p.m. ET: P.O. Box 1501 (888) ML-INVEST ( ) Pennington, NJ Hour Account Information & Services Opening Cash/Money Accounts $8, CREDITS Funds Received 1, , Electronic Transfers Other Credits Subtotal 2, , DEBITS Electronic Transfers (950.00) (550.00) Margin Interest Charged Other Debits (600.40) (970.00) Visa Purchases (debits) (54.03) (200.07) ATM/Cash Advances (151.50) (301.50) Checks Written/Bill Payment (342.84) (120.78) Subtotal (2,098.77) (2,142.35) Net Cash Flow $ , Dividends/Interest Income Security Purchases/Debits Security Sales/Credits Closing Cash/Money Accounts $8, Securities You Transferred In/Out of 24 Account Summary Page This page summarizes the assets, liabilities and cash flow for each account. The net portfolio value is highlighted. 1. Assets You ll see current month and prior month values for all asset categories in the account. 2. Liabilities Margin loan/debit balances and short position values are included here; Merrill Lynch Home Loans home equity lines, mortgages and other loans appear only on the Your Accounts and Balance Sheet summary pages, if applicable. Margin available credit is displayed, if applicable. 3. Cash flow Here you ll find an easy-to-use summary of credits and debits for the account for the month and year to date. JOHN Q CUSTOMER AND Account Number: 1X Hour Assistance: (888) ML-INVEST ACCOUNT INVESTMENT OBJECTIVE 4 March 01, March 31, 2014 TOTAL RETURN: Objective is to strike a balance between current income and growth. Despite the relatively balanced nature of the portfolio, the investor should be willing to assume the risk of price volatility and principal loss. If you have changes to your investment objective, please contact your Financial Advisor(s). YOUR CMA BANK DEPOSIT INTEREST SUMMARY Average Current Interest on Closing Money Account Description Opening Balance Deposit Balance Yield% Deposits Balance FIA Card Services, N.A. 98,010 98, ,369 Bank of America CA, N.A. 0 3, ,024 TOTAL ML Bank Deposit Program 98,010 $ ,393 ITEMS FOR ATTENTION Security Message Date Security Message Date EMC CORPORATION MASS Opinion Upgraded PFIZER INC DEL PV $0.05 Opinion Downgraded JPM /2 Option Expiring 05/09/14 YOUR CMA ASSETS 6 5 CASH/MONEY ACCOUNTS Total Estimated Estimated Estimated Est. Annual Description Quantity Cost Basis Market Price Market Value Annual Income Yield% CASH ML BANK DEPOSIT PROGRAM 126, , , , FDIC INSURED NOT SIPC COVERED TOTAL 126, , , Account Details 4. Account investment objective Your account s investment objectives are stated here as Growth, Total Return and/or Income, based on your election. 5. Your bank deposit interest summary This section shows balances on your bank deposits with Bank of America, N.A. (BANA), and/ or Bank of America CA, N.A., an FDIC-insured institution and a subsidiary of Bank of America Corporation, as well as an affiliate of Merrill Lynch. 6. Items for attention Look here for changes in research opinions on equity positions, alerts that options are expiring or bonds are maturing, and other important messages. 7 of 25 5

8 You can review each account s details (continued) JOHN Q CUSTOMER AND Account Number: 1X YOUR CMA ASSETS March 01, March 31, 2014 CDs/EQUIVALENTS Adjusted/Total Estimated Estimated Unrealized Estimated Estimated Current Description Cost Basis Market Price Market Value Gain/(Loss) Accrued Interest Annual Income Yield% Acquired Quantity + CD AMERICAN 12/14/01 40,000 40, , , , NTL BK & TRST CHICAGO, ILLINOIS % DEC CUSIP: YTD PREMIUM AMORTIZATION: TOTAL 40,000 40, , , , Your Assets Here you ll find a comprehensive list of securities within the account. Review this section for important tax lot, price and valuation information, and subtotals by asset type. You ll also see a calculation of the estimated accrued interest and yield for each investment category. GOVERNMENT AND AGENCY SECURITIES 1 Adjusted/Total Estimated Estimated Unrealized Estimated Estimated Current Description Acquired Cost Basis Market Price Market Value Gain/(Loss) Accrued Interest Annual Income Yield% Quantity + GNM P /07/90 60,000 3, , % 2020 CUSIP: AMORTIZED FACTOR VALUE 3263 AMORTIZED ORIGINAL UNIT/TOTAL COST: / TOTAL 60,000 3, , CORPORATE BONDS Adjusted/Total Estimated Unrealized Estimated Estimated Current Estimated Description Cost Basis Market Price Market Value Gain/(Loss) Accrued Interest Annual Income Yield% Acquired Quantity NM BANK AMERICA 03/26/01 20,000 20, , , CORP BE CUSIP: DEC18 MTLY-PAY % FIXRATE MOODY S: AA3 S&P: A< CALL PRICE: CALL DATE: 03/14/14 TOTAL 20,000 20, , , MUNICIPAL BONDS Adjusted/Total Estimated Unrealized Estimated Estimated Current Estimated Description Cost Basis Market Price Market Value Gain/(Loss) Accrued Interest Annual Income Yield% Acquired Quantity HAWAII ST HSG 06/24/98 85,000 85, , , , FIN & DEV CRP SFM PUR REV SR A AMT JUN %DEC01 08 MOODY S: AAA S&P: AAA CUSIP: RESET RATE: RESET DATE: 03/21/14 TOTAL 85,000 85, , , , of 25 JOHN Q CUSTOMER AND Account Number: 1X YOUR CMA ASSETS March 01, March 31, 2014 MUTUAL FUNDS/CLOSED END FUNDS/UIT Cumulative Total Estimated Estimated Unrealized Total Client Investment Estimated Current Basis Market Price Market Value Gain/(Loss) Investment Return ($) Annual Income Yield% Description Quantity Cost BLACKROCK 1,301 10, , ,979 17, , GLOBAL ALLOCATION C.9370 Fractional Share N/A N/A 4.16 SYMBOL: XXXXX Initial Purchase: 12/26/96 Fixed Income 50% Equity 50% HAWAIIAN TAX FREE TR SBI 1,109 6, , ,505 12, ,742 13, , ,657 N/A N/A 1, Fractional Share N/A N/A N/A N/A 4.15 SYMBOL: XXXXX Initial Purchase: 12/15/98 Alternative Investment 100% Subtotal (Fixed Income) 9, Subtotal (Equities) 9, Subtotal (Alternative Investment) 45, TOTAL 30, , , Total Client Investment: Cost of shares directly purchased and still held. Does not include Unrealized Gain or (Loss): Estimated Market Value minus Total Cost Basis (total cost of shares purchased through reinvestment. shares directly purchased and still held, as well as cost of shares acquired through Cumulative Investment Return: Estimated Market Value minus Total Client Investment. reinvestment). Provided for Tax Planning purposes only and is not applicable to retirement Cumulative Investment Return is the dollar value of the capital appreciation (depreciation) accounts. of all shares purchased and still held, including shares acquired through reinvestment of Initial Purchase: Date of your initial investment in this fund. dividends and distributions, which may be greater or less than the actual income distributed. Market Timing: Merrill Lynch s policies prohibit mutual fund market timing, which involves the purchase and sale of mutual fund shares within short periods of time with the intention of capturing short-term profits resulting from market volatility. Market timing may result in lower returns for long-term fund shareholders because market timers capture short-term gains that would otherwise pass to all shareholders and due to increased transaction costs and fewer assets for investment due to the need to retain cash to satisfy redemptions. ALTERNATIVE INVESTMENTS Unit Total Estimated Estimated Unrealized Estimated Current Description Basis Basis Market Price Market Value Gain/(Loss) Annual Income Yield% Acquired Quantity Cost Cost CAMPBELL STRATEGIC 12/17/ , , (39,929.00) ALLOCATION FUND LP TOTAL 49, , (39,929.00) 8 7 LONG PORTFOLIO Adjusted/Total Estimated Unrealized Estimated Estimated Current Cost Basis Market Value Gain/(Loss)Accrued Interest Annual Income Yield% 426, , , , TOTAL 7. Alternative investments Alternative investments are listed as those being held at Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S), and/or those not held in the name of MLPF&S. The alternative investments that are neither registered in the name of nor held by MLPF&S or its nominees are identified with an asterisk, and we indicate that they are provided for informational purposes only. 8. Long portfolio This section provides totals for adjusted/total cost basis, estimated market value, unrealized gain (or loss), estimated accrued interest, estimated annual income and current yield % of 25 6

9 You can review each account s details (continued) JOHN Q CUSTOMER ANd Account Number: 1X YOUR CMA LIABILITIES March 01, 2014 March 31, 2014 SHoRTS Unit Total Estimated Estimated Unrealized Estimated Current Description Basis Basis Market Price Market Value Gain/(Loss) Annual Income Yield% Acquired Quantity Cost Cost CALL JPM /07/ , (1,250.00) JP MORGAN CHASE AND CO EXP OPEN TRAN SYMBOL: XXX ToTAl $2, (1,250.00) Your Liabilities Here you ll see a list of the liabilities in your account, including short positions. The Your Amortization/Accretion Schedule section is optional. See page 1 for more details. YOUR CMA AMORTIZATION/ACCRETION SCHEDULE open lots Cds/EQuIVAlENTS Original Original Amortization / Accretion Adjustments Adjusted Unit Cost Total Cost This Report Year to Date Life to Date Total Cost Description Acquired Quantity + Cd AMERICAN NTL BK & TRST 03/14/01 40, , , CHICAGO, ILLINOIS % DEC CUSIP: SubToTAl 40,000 40, , SubToTAl open lots 40,000 40, , CloSEd lots GoVERNmENT ANd AGENCy SECuRITIES Original Original Amortization / Accretion Adjustments Adjusted/ Unit Cost Total Cost This Report Year to Date Life to Total Cost Description Acquired Quantity Date FEdERAL FARM CREdIT BANK 04/21/09 10, , , SubToTAl 10,000 9, , SubToTAl CloSEd lots 10,000 9, , ToTAl AmoRTIZATIoN/ACCRETIoN VAluE 49, , Securities with missing or invalid information will be excluded from the Amortization/ Accretion schedule until adjustments can be made of 24 Primary Number: 1x Hour Assistance: (888) ML-INVEST YOUR CMA TRANSACTIONS March 01, March 31, DIVIDENDS/INTEREST INCOME TRANSACTIONS Income Date Transaction Type Quantity Description Income Year To Date 03/30 Bank Interest BANK DEPOSIT INTEREST.03 Subtotal (Taxable.03 Interest).07 * Dividend /06 PFIZER INC HOLDINg PAY DATE 03/06/ /14 * Dividend TIME WARNER INC SHS 8.58 HOLDINg PAY DATE 03/14/ /14 * Dividend TIME WARNER CABLE INC 4.48 SHS HOLDINg PAY DATE 03/14/ /14 * Rpt Fgn Div TE CONNECTIVITY LTD 1.26 REg.SHS HOLDINg PAY DATE 03/14/ /17 * Dividend CENTURYLINK INC SHS HOLDINg PAY DATE 03/17/ /31 * Dividend CORNINg INC 7.50 HOLDINg PAY DATE 03/31/2013 Subtotal (Taxable Dividends) NET TOTAL Your Transactions This is the record of activity in your account, organized in chronological order by category. 9. Dividends/Interest income transactions Here s a summary of the dividends and interest earned for the statement period and year to date, including reinvestments. For tax reporting purposes, dividends and interest are flagged as either taxable or tax-exempt. A footnote may appear to highlight dividends that may be subject to long-term capital gain distribution. 11 of 24 7

10 You can review each account s details (continued) JOHN Q CUSTOMER AND Account Number: 1x YOUR CMA TRANSACTIONS March 01, March 31, 2014 SECURITY TRANSACTIONS 10 Settlement Unit Accrued Interest Date Description Transaction Type Quantity Price Debit Credit Earned/(Paid) 03/17 PCCW LTD ADR Prin Payment 2.96 HOLDINg RECORD DATE: 12/29/2013 PAY DATE 03/17/2013 TIME WARNER CABLE INC Sale 03/ SHS Subtotal (Other Security Transactions) TOTAL REALIZED GAINS/(LOSSES) Acquired/ Liquidation/ Cover Short Short Sale Gains/(Losses)* Date Date Statement Year Description Quantity Sales Amount Cost Basis This to Date TIME WARNER CABLE INC 8 02/05/02 03/13/ SHS Subtotal (Long-Term) , Subtotal (Short-Term) -- 1, TOTAL , Security transactions In addition to purchases, sales and redemptions, this section includes information on accrued interest and subtotals for selected categories. 11. Realized gains/(losses) This summary of gains and losses for transactions closed within the month represents figures as short-term and long-term to guide your tax planning and investment decisions. x The cost basis on the sale or redemption of this security is determined utilizing the First-In First-Out (FIFO) accounting methodology. If you transferred this security to Merrill Lynch from another firm, the cost basis may have been reported to you by the other firm using an average cost methodology. If you previously used an average cost methodology in reporting sales transactions of this security to the IRS, you may need to use an adjusted basis other than the one shown above. Please consult your tax advisor for more information. 12 of 24 Primary Number: 1x Hour Assistance: (888) ML-INVEST YOUR CMA TRANSACTIONS March 01, March 31, 2014 OPEN ORDERS Date Transaction 12 Quantity Description Price 03/27 ORDER TO BUY 250 HEWLETT PACKARD CO DEL STANDING INSTRUCTIONS Transaction Frequency Description Amount ORDER TO BUY QUARTERLY YAHOO INC 1, WHEN ISSUED Date Transaction Quantity Description 03/19 Bought W.I. 5,000 TRINITY AREA SCH DIST PA FgIC % JUL UNSETTLED TRADES Trade Settlement Symbol/ Transaction Date Date Cusip Type Description Quantity Price Amount 03/27 04/01 BELLSOUTH CORP BLS Purchase (1,955.00) 03/31 04/03 ZIx CORPORATION ZIxI Sale NET TOTAL (1,664.00) 12. Open orders Here, with specific prices, quantities, qualifiers to indicate when an equity open order is a stop order, and dollar limits, are any orders you ve placed that remain unexecuted. 13. Standing instructions This shows the amount, type and frequency of the action. 14. When issued Here you ll see transaction details for securities according to issue date. 15. Unsettled trades This is a list of purchases/sales entered during the current month s statement period, but that are not settling until the following month. 13 of 24 8

11 You can review each account s details (continued) JOHN Q CUSTOMER AND Account Number: 1x YOUR CMA TRANSACTIONS March 01, March 31, 2014 CASH/OTHER TRANSACTIONS 16 Date Transaction Type Quantity Description Debit Credit 03/07 ³ Funds Received CHECK DEPOSIT /10 Funds Received CMA PAYROLL DE C/ 03/29 1, Subtotal (Funds Received) 1, /12 Funds Transfer BANK ONE /26 ACH BANK RETURN # Subtotal (Electronic Transfers) /17 CertIF fee PCCW LTD ADR.40 DEPOSITORY BANK SVCE FEE 03/17 Journal Entry Tr To /26 Visa Access MONTH-END SUMMARY DEBIT Subtotal (Other Debits/Credits) NET TOTAL VISA ACCESS CARD ACTIVITY Trans. Date Date Cleared Description Location/Transaction Debit Credit 02/26 OPENINg BALANCE.00 03/13 03/26 * MARSHALLS 55 SHREWSBURY NJ /13 03/26 * SAM goody EATONTOWN NJ Subtotal Activity) (Visa Purchase 03/19 ML /19 ATM SMST NJ 03/19 03/19 PLUS ATM OCEAN NJ Subtotal (ATM Activity) /27 03/27 VISA: FIRST BANK & TRUST 03/27 $ FEE: 2.50 LUFKIN Tx Subtotal (Cash Advances) NET TOTAL Cash/Other transactions This section lists miscellaneous transactions, such as: Funds received Electronic transfers Other debits/credits Margin interest charged 17. Visa Access Card activity Here you ll find subtotals for selected categories Visa debit purchase activity, ATM activity and cash advances. 03/27 CLOSINg BALANCE.00 *-Month-End Debit for Visa Purchases You are entitled to xxx non-bank of America ATM withdrawals per calendar year without a Merrill Lynch fee. Year to date, you have completed xxx non-bank of America ATM withdrawals. Your CMA account provides up to $200 in ATM operator fee reimbursements per calendar year for transactions at non-bank of America ATMs within the U.S. Year to date, you have received $x.xx in ATM operator fee reimbursements. As a reminder, when you use your CMA Access Visa Card to access cash at Bank of America ATMs, there are no ATM operator fees. 14 of 24 Primary Number: 1x Hour Assistance: (888) ML-INVEST YOUR CMA TRANSACTIONS March 01, March 31, 2014 CHECKS WRITTEN/BILL PAYMENT 18 Date Written Date Cleared Check Number Description Transaction Debit Credit 03/19 03/ # JOHN SMITH /19 03/ MACY'S NET TOTAL * Indicates gap in check sequence # Check converted to ACH debit by payee To report Lost or Stolen Visa Cards or Checks, please call (800) CMA-LOST. YOUR CMA MONEY ACCOUNT TRANSACTIONS 19 Date Description Withdrawals Deposit Date Description Withdrawal Deposit 03/07 ML DIRECT DEPOSIT PROgRM /20 ML DIRECT DEPOSIT PROgRM /10 ML DIRECT DEPOSIT PROgRM 1, /24 ML DIRECT DEPOSIT PROgRM /13 ML DIRECT DEPOSIT PROgRM /27 ML DIRECT DEPOSIT PROgRM 1, /17 ML DIRECT DEPOSIT PROgRM /31 ML DIRECT DEPOSIT PROgRM 8.00 NET TOTAL Checks written/bill payment This section provides details on check-clearing activity and electronic bill payments. 19. Money account/money fund transactions Displayed here are details of all deposits to, and withdrawals from, your balances in the Merrill Lynch Bank Deposit Program or other available money funds. 20. Copies of this statement have been sent to: Here you ll see the names of those who will receive a copy of your statement. COPIES OF THIS STATEMENT HAVE BEEN SENT TO: 20 Michael Recipient Jane Recipient Joe Recipient 123 Any Street 123 Any Street 123 Any Street Anytown, ST Anytown, ST Anytown, ST of 24 9

12 You receive only relevant information Your Merrill Edge statement reflects the holdings and activity that are specific to your accounts with Merrill Edge. In an effort to reduce page count, we provide you with only the sections of the statement that are relevant to your holdings, activity and account type. Below and on the pages that follow, we highlight certain sections that you may or may not receive, based on your account characteristics. JOHN Q CUSTOMER AND Account Number: 1X Hour Assistance: (888) ML-INVEST YOUR CMA ASSETS March 01, March 31, 2014 Notes < Derived from Moody s and/or S & P ratings for other debt securities of this issuer and provided by a third party vendor. +Debt Instruments purchased at a premium show amortization q Debt Instruments purchased at a discount show accretion Total values exclude N/A items. 1 Some agency securities are not backed by the full faith and credit of the United States government. *** Rating currently unavailable or not rated/unrated as provided by Rating Agency or recognized industry wide third party vendor These shares result from a stock dividend or split and will be payable to your account on the date shown. The market price has been changed to reflect that dividend or split. The unit cost will be adjusted on the payable-date. For Credit Ratings: S&P and Moody's provide credit ratings on the credit quality of certain bonds and preferred stocks. For a credit enhanced security, Moody's and S&P publish and provide third party vendors the higher of the rating on the credit enhancer (guarantor) or the stand alone rating on the underlying security. ASSETS NOT HELD/VALUED BY MLPF&S 1 The amounts shown for Assets Not Held/Valued By MLPF&S are for informational purposes only, may vary from values (if any) provided by the issuer or others, and may change. Unless otherwise indicated, the value shown for these investments has been provided by the management, administrator or sponsor of each program or a third-party vendor, in each case without independent verification by MLPF&S. These investments are generally illiquid, not listed on any securities exchange or NASDAQ market, and investors may not be able to sell them or realize amounts shown upon a sale or liquidation. These investments are not registered in the name of nor held by MLPF&S or its nominees and MLPF&S has no responsibility to safekeep, monitor or value these investments. MLPF&S makes no representation as to the accuracy of the value(s) provided. MLPF&S does not hold or act as custodian of these investments and they are not covered by SIPC YOUR INSURANCE CONTRACTS Life Insurance / Annuities Contract Value Estimated Annual Payments MLLIC DIRECTED LIFE PLAN 241,271 25,901* POLICY NUMBER LD CONTRACT VALUE AS OF 03/31/14 MLLIC DIRECTED LIFE 2 170,154 POLICY NUMBER CM CONTRACT VALUE AS OF 03/31/14 TOTAL 411, Assets not held/valued by MLPF&S As an accommodation, we may display assets you own that are not held/valued by MLPF&S. The value of these assets is included in the summary and as part of the total value of the account. In addition, we list them in their own sections by category: Insurance Contracts/Services and Other. We also include a total at the end of each section. Insurance contracts/services shows policy values, activity and important messages if you hold insurance contracts or insurance services. Other assets not held/valued by MLPF&S documents values for other assets held outside MLPF&S. This Insurance Contracts Summary is provided to you as a courtesy and is reported to you based upon information supplied by the issuing insurance company. The official accounting of your life insurance or annuity contract values will be provided by the issuing insurance company in a separate statement. If the life insurance or annuity product is variable, the investments of 25 JOHN Q CUSTOMER ANd Account Number: 1X Hour Assistance: (888) ml-invest Access Code: XX-XXX-XXXXX YOUR CMA ASSETS March 01, 2014 March 31, 2014 PREfERREd SToCkS Adjusted/Total Estimated Estimated Unrealized Estimated Estimated Current Description Cost Basis Market Price Market Value Gain/(Loss) Accrued Interest Annual Income Yield% Acquired Quantity HAWAIIAN ELECTRIC 07/17/95 2,600 19, , , , INC PFD SERIES J $4.75 MOODY S: AAA S&P: AAA CUSIP: /20/ , , , Subtotal 3,000 23, , , ,846 ToTAl 3,000 23, , , , PlEASE REfER To NoTES below for INfoRmATIoN REGARdING CREdIT RATINGS. EQuITIES Unit Total Estimated Estimated Unrealized Estimated Current Description Basis Basis Market Price Market Value Gain/(Loss) Annual Income Yield% Symbol Acquired Quantity Cost Cost CENTERPOINT CNPZP 05/08/03 3, , , , ENERGY INC WARNER ZEN CONV PFD STK 2.000% SEP EQuITIES on loan* LOWE S COMPANIES INC LOW 05/15/03 4, , , , ToTAl INCludING EQuITIES on loan 247, , , , *This account is enrolled in the Securities Lending Program. All borrowed securities listed in the Equities on Loan section are secured by collateral held on your behalf pursuant to the Securities Lending Agreement. The provisions of the Securities Investor Protection Act will not protect you with respect to securities you have loaned. The collateral pledged by Merrill Lynch, Pierce, Fenner & Smith Inc. may constitute the only source of satisfaction in the event MLPF&S fails to return the securities it borrowed from you. RESEARCH RATINGS 2 3 Security Symbol BofAML Research Morningstar S&P CENTERPOINT ENERGY CNPZP Buy (B17) Buy Hold LOWE S COMPANIES INC LOW Underperform (C37) Hold Sell 2. The Securities Lending Program The Equities on Loan section displays the assets being used in the Securities Lending Program. This program enables you to lend your fully paid securities to Merrill Lynch in return for a securities lending fee, thereby enhancing the return on your portfolio. 3. Research ratings For accounts that qualify, BofA Merrill Lynch Global Research (BofA ML Research) and independent research ratings from Morningstar and Standard & Poor s (S&P) are provided for most equities. In addition, Moody s and S&P ratings are provided for corporate bonds, municipal bonds, preferred stock, and government and agency securities. PlEASE REfER To THE back of your STATEmENT for A GuIdE To bofaml ANd THIRd PARTy RESEARCH RATINGS of 24 10

13 You receive only relevant information (continued) JOHN Q CUSTOMER ANd Account Number: 1X YOUR CMA TRANSACTIONS March 01, 2014 March 31, 2014 Date Description Withdrawals Deposits Date Description Withdrawals Deposits 03/05 ML Bank deposit /21 ML Bank deposit Program Program 03/07 ML Bank deposit Program 03/25 ML Bank deposit Program , /10 ML Bank deposit Program 03/26 ML Bank deposit Program 2, , /13 ML Bank deposit Program 9, /27 ML Bank deposit Program /17 ML Bank deposit Program 17, /28 ML Bank deposit Program 2, /18 ML Bank deposit Program 3, /31 ML Bank deposit Program /19 ML Bank deposit Program 4, NET ToTAl 27, PRIVATE EQUITY/REAL ASSETS FUNDS SUMMARY PRIVATE EQuITy/ Total Distributions Investment Multiple Net IRR as REAl ASSETS Original Contributions Distributions Estimated NAV & on Contributions Reported funds Investment Date (a) (b) (c) Estimated NAV to Date (d) by Fund (e) Commitment LS REAL ESTATE RECOVERY 01/04/2010 1,000, , (f) % TRUST CLASS AOFFSHOREY CLASS AUTION CONTRIBUTNS ToTAl 1,000, , footnotes* a- Aggregate contributions, net of applicable placement fee, from original investment date. Unfunded balance does not include outstanding recallable capital, if applicable. Please refer to the most recent Fund quarterly report. b- Net capital contributions, including outstanding recallable if applicable, from original investment date. Please refer to the most recent Fund quarterly report. c- Estimated Net Asset Value (NAV) based on the most recent financial information (may be unaudited) from the Underlying Fund and adjusted for any contributions or distributions through month end. d- Investment Multiple = (distributions + Estimated NAV) / Contributions. e- Last reported annualized net internal rate of return as reported by the General Partner or Managing Trustee. f- Fund has fully liquidated. *All amounts shown above are cumulative-to-date, without regard to transfer activity, if any Private equity/real assets funds summary This section complements the information in the Alternative Investments Holdings section and provides a snapshot of additional details for private equity holdings, including: Original investment date Commitment Contributions (a) Distributions (b) Estimated NAV (c) Total distributions and estimated NAV Investment multiple on contributions to date (d) Net IRR as reported by the fund (e) of 24 JOHN S RETIREMENT Account Number: 1x Hour Assistance: (888) ML-INVEST YOUR RETIREMENT ACCOUNT CONTRIBUTIONS AND DISTRIBUTIONS 5 March 01, March 31, 2014 Year End Plan Value as of December 31, 2013: $20, Contributions after December 31, 2013 for 2013: $00.00 Contributions Tax Year 2014 Tax Year 2013 Salary Deferral 10, , Total Rollover Deposits 2, , Recharacterization Deposits 5, , Distributions Tax Year 2014 Tax Year 2013 RMD Calculated Amount 2013 Normal 4, , ,000 Rollover 6, , Federal Taxes Withheld NY State Taxes Withheld ga State Taxes Withheld Retirement to Roth 7, The IRS requires all IRA custodians, including Merrill Lynch, to notify it through IRS Form 5498 when an RMD is required from the IRA of a living account owner for the calendar year. An RMD that is required for the current year will be reported to the IRS on the applicable IRS Form For IRA, IRRA, SEP/IRA, SIMPLE/IRA Roth IRA and ESA accounts, the Year-End Plan Value represents the valuation we must furnish to you and the Internal Revenue Service as part of the IRS Form 5498 reporting requirements Your retirement account contributions and distributions Retirement account holders will see account contributions and distributions and, if required, the required minimum distribution (RMD) calculated amount for the annual distribution. Merrill Edge retirement account statements for traditional IRAs, IRA rollovers, SIMPLE accounts, Supplemental Retirement Accounts (SRAs) and Simplified Employee Pension (SEP) plans provide information regarding the RMD. 6. Required minimum distribution (RMD) The RMD calculated amount for the annual distribution is provided in addition to deadlines and instructions for taking the distribution. 21 of 24 11

14 Additional reports help complete the picture Other accounts and services Depending on the nature of your linked account statements, your statement may also contain complete details of the following: Retirement accounts Merrill Lynch Investment Advisory Program accounts Merrill Lynch Mutual Fund Advisor accounts Loan Management Account Trust Management Account College savings plan accounts Performance Report Managed accounts not enrolled in the Merrill Lynch Investment Advisory Program (Merrill Lynch One ) will receive a separate Quarterly Performance Report (QPR). Accounts enrolled in Merrill Lynch One will receive an Annual Performance Report (APR). You ll receive these reports through the mail or online delivery, based on your preference. Both the QPR and APR provide detailed information on the rates of return for the account or Custom Account Group (CAG) against its benchmark. Also, Merrill Lynch One accounts receive a Quarterly Portfolio Update (QPU), which plays back the portfolio and account details, including asset allocation, goals and objectives, and market values. The QPU doesn t contain performance information. Fiscal Statement If you have a Retirement Cash Management Account (RCMA account), Working Capital Management Account (WCMA account), Endowment Management Account (EMA account), Business Investor Account (BIA) or Trust Management Account (TMA), you are eligible to receive an annual Fiscal Statement in addition to the Merrill Edge monthly statement. The Fiscal Statement is a comprehensive statement that combines 12 months of activity and is generated once in a 12-month cycle based on a predetermined fiscal plan month. Annual Consolidated Tax Reporting Statement Each February, if you are eligible, you ll receive a special tax reporting statement that contains account data to help with tax-return preparation. The Consolidated Tax Reporting Statement contains the following key features: A summary of taxable activities in your account and a detailed chronological breakdown of reportable transactions grouped by category. This section legally substitutes for IRS Forms 1099-DIV, 1099-INT, 1099-OID, 1099-B and 1099-MISC. The Non-Reportable Income/Expense section goes beyond providing the details of your transactions. It also includes income and expenses that, although we do not report to the IRS, can help with tax preparation. CMA Visa Access Card Summary This statement includes Check Summary and Visa Access Card Transaction Summary sections that list all checks numerically and all card transactions by date and category. This statement also offers a month-by-month analysis of all expenditures and includes preauthorized debits and Web bill payments. Supplemental Tax Information Statement If you hold Widely Held Fixed Investment Trusts (WHFITs), Real Estate Mortgage Investment Conduits (REMICs) and/or collateral debt obligations (CDOs), in March you ll receive a Supplemental Tax Information statement that provides a consolidated summary of gross income and expenses for these securities. This guide has been prepared to help clients better understand their statement features and address potential questions. It is not intended to serve as a recommendation for any product or services offered by Merrill Lynch. Unless otherwise noted, all trademarks and registered trademarks are the property of Bank of America Corporation. Visa is a registered trademark of Visa International Service Association Bank of America Corporation. All rights reserved. ARHWWCQT BRO A PM /

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