WHITE PAPER SPON. Making Office 365 More Secure and Compliant. Published December 2011 SPONSORED BY. An Osterman Research White Paper.

Size: px
Start display at page:

Download "WHITE PAPER SPON. Making Office 365 More Secure and Compliant. Published December 2011 SPONSORED BY. An Osterman Research White Paper."

Transcription

1 WHITE PAPER N Making Office 365 More Secure and Compliant An Osterman Research White Paper Published December 2011 sponsored by SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington USA Tel: Fax: twitter.com/mosterman

2 Executive Summary Microsoft Office 365 represents the company s latest entry into the cloud-based messaging, collaboration and productivity market. While deciding on which of the many flavors of Office 365 to deploy can be a bit daunting because of the many (and somewhat confusing) options available, it is clear that Microsoft has done quite a good job at creating a robust and scalable platform that can satisfy the requirements of many organizations. That said, there are some organizations that will need compliance and security capabilities not available with Office 365. These include some organizations operating in highly regulated industries like financial services, healthcare and energy; organizations with strict regulatory requirements to protect, archive or sample various types of communications; organizations that operate in countries with strict data protection laws; and organizations with specialized security requirements that are not satisfied by the features built into Office 365. KEY TAKEAWAYS Office 365 is a solid platform that can meet a variety of corporate requirements for , real-time communications and document management. Migration to Office 365 requires significant expertise, planning and deployment skills if it is to be performed properly and with a minimum of disruption. Despite being a cloud-based solution, many of the more advanced features of Office 365 require substantial on-premise infrastructure or the use of third-party capabilities. The archiving and compliance capabilities in Office 365, while useful, will not be sufficient to satisfy many common regulatory and legal data retention, e-discovery and related obligations. While Office 365 offers robust security capabilities, it does not permit customers to implement all options that they might require. Moreover, the SharePoint Online API requires custom code to work with the Microsoft sandbox model. ABOUT THIS WHITE PAPER This white paper was sponsored by Symantec. Information on the company is provided at the end of this document. TWO IMPORTANT CAVEATS It is important to note at the outset two important caveats about this white paper: The purpose of this paper is not to denigrate Microsoft Office 365 in any way. In fact, we believe that Office 365 is a robust platform that will meet the needs of many organizations that want to simplify their IT deployments and/or reduce their overall IT costs. However, as with any cloud-based platform, there are limitations in Office 365 that organizations need to understand and evaluate as they consider migrating their , real-time communications, archiving and other communications and collaboration capabilities to the cloud Osterman Research, Inc. 1

3 The third party services discussed in this white paper are complementary, add-on solutions to Office 365, not replacements for the capabilities offered in Office 365. Why Office 365? CORE FEATURES AND PLATFORM OVERVIEW Microsoft Office 365 is an integrated suite of cloud-based offerings that Microsoft already offers as on-premises solutions: Microsoft Exchange Online , calendaring and task management, including built-in archiving services. The basic Office 365 package includes 25 GB of storage per user. Microsoft Office The Office Web Apps are lighter versions of Word, PowerPoint, Excel and OneNote intended to satisfy the requirements of basic users of these applications, and/or to supplement the desktop experience of Office Professional Plus that may be required by more advanced users. Microsoft SharePoint Online Includes document management and collaboration services, Web site development, project management and the ability to develop intranets and extranets. Microsoft Lync Online Includes real-time communications that includes IP-based voice, video conferencing, Web conferencing, instant messaging and presence capabilities. Lync replaces the existing Office Communications Online and LiveMeeting tools that have been offered by Microsoft for some time. Office 365 is intended to be a mostly cloud-based environment for organizations regardless of their size, replacing the core functionality of on-premises systems focused on managing , collaboration, real-time communications and desktop productivity. In short, Office 365 is the next generation of Microsoft s Business Professional Online Services (BPOS), Office Live Small Business and offerings. Office 365 is available in various versions that are intended for small businesses through very large enterprises other plans are also available for educational institutions. Microsoft offers multiple versions of Office 365 ranging from $4 to $22 per user per month, as shown below: Kiosk plans i o K1: $4 per user per month o K2: $8 per user per month Personal and Small Business Plan ii o P1: $6 per user per month 2011 Osterman Research, Inc. 2

4 Enterprise Plans iii o E1: $8 per user per month o E2: $14 per user per month o E3: $20 per user per month o E4: $22 per user per month DIFFERENCES BETWEEN OFFICE 365 AND BPOS Microsoft BPOS was introduced toward the end of 2008 and has been fairly successful, achieving a customer base of several million seats. At the same time, BPOS has been somewhat controversial with Microsoft s large ecosystem of hosted Exchange providers because Microsoft s per-seat pricing for BPOS was significantly lower than many providers per-seat pricing for hosted Exchange prices for BPOS were reduced to $5.00 per seat per month. There are some significant differences in the features, function and design between BPOS and Office 365: BPOS was built on the 2007 versions of its three key components, Exchange, SharePoint and Office Communications Server (now Lync Server), while Office 365 is built on the 2010 versions of all three products. The difference is important because the 2010 versions were designed with the cloud as a delivery model while the 2007 versions were not. Office Professional Plus is the most significant difference between BPOS and Office 365 office productivity functionality of any kind was not included in BPOS. This is Microsoft s entry into the space that has been dominated by Google Apps and, to a lesser extent, a number of other providers like Zoho, HyperOffice, IBM Lotus and many others. While BPOS was designed primarily for smaller businesses, Office 365 has been designed for enterprises, as well. Office 365 clearly represents Microsoft s push into the large-enterprise market for cloud-based applications and messaging functionality. Office 365 offers a number of enhancements to BPOS, the most notable of which is the Service Connector designed to simplify desktop management, manage updates and patches, and manage the overall login process. SharePoint Online, originally considered to be just a shared document repository, has now evolved into a true collaboration platform in which enterprises can run enterprise-wide applications. This is particularly advantageous for organizations that rely heavily on their messaging platform to run business applications, such as Lotus Notes customers. WHAT OFFICE 365 WILL DO Office 365 offers a number of very useful features, including: Full Web-based and calendaring functionality 25 gigabytes of online storage The ability to send attachments up to 25 megabytes Document sharing Instant messaging Voice conferencing 2011 Osterman Research, Inc. 3

5 Video conferencing Web-based versions of Word, Excel, PowerPoint and OneNote Basic archiving Anti-virus and anti-spam filtering The enterprise versions of Office 365 add a number of other features, including live telephone support, the ability to apply basic legal holds to mailbox items, more advanced voice capabilities, and the on-premise version of Office Professional Plus Moreover, Office 365 complies with ISO and EU Safe Harbor standards, while Office 365 data centers managed by Microsoft Global Foundation Services support these standards and are also SAS70 Type II- and FISMA-compliant iv. Moreover, Office 365 helps customers with regulatory compliance by adhering to a number of industry standards, including the Health Insurance Portability and Accountability Act (HIPAA), the Family Educational Rights and Privacy Act (FERPA), Title 21 CFR Part 11 of the Code of Federal Regulations, the Federal Information Processing Standard (FIPS) 140-2, Trusted Internet Connections (TIC), the Gramm-Leach-Bliley Act (GLBA), and Good Manufacturing Practice (GMP). In short, Office 365 compares quite nicely to similar offerings and offers a robust set of features and certifications. It is important to keep in mind that technology is not compliance. Organizations can employ Office 365 and other solutions to help them meet many regulatory requirements, but they are not a compliance button. WHAT OFFICE 365 WON T DO Despite the many features and functions offered in Office 365, there are a number of capabilities that the solution does not provide or does not provide to the depth that many organizations require, including a number of security and compliance capabilities that are discussed in more detail in the next section. Among the limitations of Office 365 are: Exchange Online does not offer managed folders or public folders, complicating the migration process for organizations that currently maintain these folders in their on-premise deployments. For Mac-enabled organizations, access to Office 365 applications is not as straightforward as it is in Windows-based environments v. On-premise applications that require SMTP functionality for outbound communications require either an on-premise SMTP server or configuration through Forefront Online Protection for Exchange (FOPE). Microsoft does not offer a migration path from the P1 to any of the E plans. Directory synchronization and single sign-on are not available with the P1 plan. Office 365 Plan P does not permit journaling, a serious problem for some organizations considering migration. However, Exchange Online Plan 1 does permit journaling. The Exchange Online management console provides journaling functionality and control for all Enterprise Exchange mailboxes Osterman Research, Inc. 4

6 Message revocation for encrypted messages (i.e., message recall) is not supported. Migration in Office 365 occurs only one mailbox at a time (one source indicates up to 10 mailboxes at a time) and the tools available for archive migration are not simple. Migrating legacy archives or.pst files is not a simple exercise in more sophisticated environments. The Need for Improved Compliance in Office 365 One of the fundamental issues that Osterman Research has discovered in its research is that many organizations do not consider their specific archiving, security and compliance requirements in general. Moreover, many do not consider their long-term archiving and compliance requirements before migrating to a cloud-based platform like Office 365. However, they do so at the peril of being unable to fully satisfy their archiving, security and compliance requirements. In short, implementing new tools comes with a new set of compliance responsibilities. BROADER ARCHIVING OPTIONS One of the most important issues for decision makers to consider is the fact that Office 365 does not offer as broad a set of archiving options as they might need today or in the future. For example, as a result of the revised Federal Rules of Civil Procedure (FRCP) and more recent court decisions, relevant Electronically Stored Information (ESI) must be retained for long periods. ESI typically includes content stored on servers a leading source of discoverable content in many legal cases but it also includes electronic content of various types, including: Documents stored in SharePoint databases and other repositories Instant messages and other content generated in Lync sessions Files generated by Office productivity applications Social media content However, Office 365 has some limitations in the context of its archiving capabilities. For example, Microsoft Plans E1 and E2 offer only a Personal Archive option Plans E3 and E4 offer both Personal Archive and Advanced Archive. Exchange Online archiving is currently available only with the E3 and E4 bundles and cannot be added as an a la carte option to E1 or E2. While third party archiving tools can be used with all of the Enterprise bundles, the P1 bundle does not provide for journaling control, so there is no real option to add archiving to that offering. Moreover, Plan E1 requires the archive to share the 25 gigabytes of space between each user s mailbox and their personal archive, whereas Plan 2 allows an archive of unlimited size, although a default quota of 100 gigabytes is provided in Plan 2 this quota cannot be modified without intervention by Microsoft. It is important to note that for purposes of e-discovery or other, corporate-wide data management requirements, there is a need to capture messages in the Personal Archives. Also, there is a 50-mailbox search limitation with Office 365. Moreover, to enable Microsoft s e- discovery capabilities requires deployment of the E3 offering, a nearly 50% price increase 2011 Osterman Research, Inc. 5

7 compared to E2 (with large e-discovery searches requiring assistance from Microsoft). Inactive mailboxes, such as those for employees who have left the company, requires an active, paid license for retention/e-discovery purposes. Another limitation of Office 365 is that if the service goes down for any reason, the archive is also unavailable. Use of a third party archiving solution gets around this limitation by storing data in two completely separate infrastructures, allowing users access to their archive and, as part of a data protection solution, to restore data back to users mailboxes if they need to do so. This is not a trivial consideration, since there have been some serious outages in the Office 365 infrastructure, including a three-hour-plus outage on August 17, 2011 caused by a networking interruption, and another also lasting three hours on September 8, 2011 as a result of a DNS issue. RETENTION POLICIES For companies requiring granular control over retention policies, the mail controls built into Office 365 s Exchange Online Plan 1 with Outlook 2010 may or may not be adequate. In Exchange Online Plan 2 with Outlook 2010, control over retention policies is granular and flexible. Exchange Online offers retention policies to help organizations reduce the liabilities associated with and other communications. With these policies, administrators can apply retention settings to specific folders in users inboxes. Administrators can also give users a menu of retention policies and let them apply the policies to specific items, conversations, or folders using Outlook 2010 or Outlook Web App. In Exchange Online, administrators manage retention policies using Remote PowerShell. Exchange Online offers two types of policies: archive policies and delete policies. Both types can be combined on the same item or folder. For example, a user can tag an message so that it is automatically moved to the personal archive in a specified number of days and deleted after another span of days. With Outlook 2010 and Outlook Web App, users have the flexibility to apply retention policies to folders, conversations, or individual messages and can also view the applied retention policies and expected deletion dates on messages. Users of other clients can have s deleted or archived based on server-side retention policies provisioned by the administrator, but they do not have the same level of visibility and control. Again, these capabilities will suffice for some customers, but not for others. OTHER LIMITATIONS IN MICROSOFT S ARCHIVING APPROACH In Office 365, administrators can create transport rules to inspect messages for a variety of attributes, such as specific senders, recipients, distribution lists, keywords, and regular expressions (for common patterns like those associated with credit card numbers or Social Security numbers). Administrators can also include users Active Directory attributes (for example, department, country, or manager) and distinguish by message types (such as automatic replies, meeting requests, and voic messages). Microsoft is phasing out its Exchange Hosted Archive offering in favor of the archiving functionality offered in Office 365, as well as Microsoft s Exchange Online Archiving. While 2011 Osterman Research, Inc. 6

8 many Office 365 customers will be well served by these new solutions, there are some cases in which archiving requirements are beyond their capabilities. For example: Financial services and other highly regulated firms Financial services firms that are under the regulatory control of the Financial Industry Regulatory Authority (FINRA) must retain and supervise all relevant , instant messaging and social media content. The archiving capability in Office 365 does not support archiving of instant messaging conversations, social media content, Bloomberg, Reuters, etc. and so these firms must employ another archiving solution or face the consequences of non-compliance. Moreover, FINRA-regulated firms must perform granular content sampling on broker-dealers communications to remain in compliance. In terms of other regulatory requirements, Office 365 should not be used for managing data governed by the Payment Card Industry Data Security Standard (PCI DSS) standard. While Microsoft does provide encryption for outbound through its Exchange Hosted Encryption service, internal communications are not encrypted, resulting in potential violations of various data breach requirements, the Gramm-Leach-Bliley Act, the Sarbanes- Oxley Act and other statutory requirements to encrypt all sensitive communications and data. With regard to Microsoft s own stance regarding its compliance capabilities, the following are Microsoft s statements about how well it complies with various requirements: Under EU Data Protection law and our contractual agreement, Microsoft Online Services acts as custodian of your data, essentially a subcontractor (the law calls us the "data processor"). You, the customer, have the final ownership in the data and the responsibility under the law for making sure that we are following the rules and it is legal for you to be sending personal data to us (the law calls you the "data controller"). You must determine for your business in your particular situation if you may use our services to process and store your personal data. vi In some (emphasis added) countries, we also adhere to the security requirements for storage of sensitive personal data, as defined by law. vii Microsoft Online Services do not support the processing, transmitting, or storing of PCI governed data, such as credit card numbers. viii However, Microsoft is making a strong push into the HIPAA-regulated marketplace and will be offering Business Associate Agreements (BAAs) ix, a new provision in HIPAA that is required as part of Subtitle D of the Health Information Technology for Economic and Clinical Health (HITECH) Act. Microsoft is among the first in the large-scale hosting industry to offer BAAs as an operationalized part of its solution to address requirements associated with hosting Protected Health Information. Jurisdictional and geographic requirements Some organizations require strict compliance with various jurisdictional or geographic requirements, such as a requirement that data not leave a particular geographic area or that it not be transferred to a nation that does not offer adequate protection of sensitive data. However, Microsoft admitted in June 2011 that content in its data centers can be 2011 Osterman Research, Inc. 7

9 handed over to US or other authorities and that customers might not be notified of this disclosure x. With regard to understanding exactly where customer is stored, some third-party archiving solutions offer greater transparency about where data resides, which will alleviate some decision makers concerns. Strict client requirements With Exchange Online Archiving, each mailbox is paired with a secondary mailbox in the same database that serves as its archive. However, the archived content is visible only for users that employ Outlook 2010, Outlook 2007 or Outlook Web Access. Users that have older versions of Outlook can still use the archive, but cannot see the items in the archive. E-discovery requirements While the Enterprise plans for Office 365 provide some basic e-discovery capabilities, some organizations will require more sophisticated and more granular e-discovery functionality, including highly configurable legal holds, the export of load files in EDRM XML format when performing early case assessment, and sophisticated case management when performing online reviews. Some organizations that have sophisticated e-discovery requirements will find that although useful, Office 365 s built-in e-discovery capabilities will not meet their needs. Many third-party archiving solutions offer more granular capabilities than are available with Microsoft s archiving solutions, such as tamper-proof storage, highly granular legal holds and access rights, the ability to perform very complex searches for e-discovery or regulatory compliance purposes, output to a wide variety of file formats when exporting content to third-party review tools, and better support for EDRM requirements. Other capabilities that organizations might need and that are not supported by Microsoft s archiving solutions include built-in collaborative review of discovered content, and sophisticated culling capabilities to reduce legal costs. Limitations on content sources that can be archived Organizations that require archiving of content from SharePoint Online and Lync Online cannot use Microsoft s archiving capabilities because archiving of content from these systems is not supported, nor is file archiving supported. SharePoint backup and restore tools are available, but tend to be more manual and slow than many businesses will need. Moreover, server-side archiving of Lync Online instant messages is not currently available. Limited platform support Many organizations operate multiple on-premise and cloud-based platforms, and so will need an archiving and compliance solution that can support all of these platforms capabilities that Microsoft s archiving solutions do not currently support. Limitations on storage Some organizations require storage of very large amounts of information as a result of either long retention periods for and other content, or preservation of data-intensive files like engineering or architectural drawings. Consequently, for some customers the limitations in Office 365 s archiving for the less expensive plans will not be acceptable Osterman Research, Inc. 8

10 The Need for Improved Security in Office 365 Microsoft provides a number of security features for Office 365, including built-in anti-virus and anti-spam filtering through FOPE; physical security at its data centers, such as video surveillance; logical security, such as data isolation, identity and access management, and federated identity; various network security technologies and practices; and real-time health monitoring of its infrastructure xi. However, there are a number of security issues that decision makers should take into account as they consider a potential move to Office 365, including: Security configuration limitations The Professional and Small Business Office 365 plans (the P plans) do not permit Administration Center Access for configuring domains or changing IP addresses, nor can FOPE Connectors be used to set up smart hosts, safe lists, shared address spaces or to force TLS communications. The Enterprise plans do offer more of this functionality, although configuring domains and changing IP address is available only with the standalone version of FOPE. Office 365 uses a multi-tenant architecture The Office 365 architecture is multi-tenant, meaning that multiple customers run off of the same servers. While this can be a secure environment, many organizations particularly those in highly regulated industries or those with very sensitive information may not be comfortable in a multi-tenant environment. As the amount of information an organization needs to store and manage grows, the appeal of, or requirement for, private cloud solutions and customization tends to move customers away from multi-tenant solutions like Office 365. While Microsoft does offer dedicated services, they are reserved only for large enterprise customers. Additional security layers may be needed Microsoft FOPE uses multiple scanning engines from Kaspersky and Symantec, among others, and FOPE s SLA claims to detect 100% of all known viruses with updates every 15 minutes. That said, some customers may want to complement FOPE with an additional layer of inbound protection/detection for increased robustness and phish detection capability. For example, various solutions can complement FOPE with a second layer of inbound protection for increased spam capture and phish detection capability, such as using a hosted spam and malware protection solution to filter that is then delivered to FOPE for secondary filtering before being delivered to the mailbox. There is no support for blacklists in Office 365 P1. Moreover, Lync Online does not scan files or other content for malware, nor does it archive instant messaging conversations as noted above. Plus, it is important to identify phish from spam, allowing for proper management of phish messages (e.g., not placing phish messages in the same quarantine as spam in order to prevent end users from opening phish messages and having their machine and network potentially compromised). Mobile phone operating systems are currently not supported for reading Exchange Online encrypted messages, whereas some vendors support mobile decryption on multiple smartphone platforms. Exchange Hosted Encryption (EHE) is Microsoft s hosted encryption service. While EHE is enabled using Forefront Online Protection for Exchange (FOPE), the 2011 Osterman Research, Inc. 9

11 same hosted spam and malware protection included in Office 365 service plans, it is not actually considered an Office 365 product. Limitations on traffic flow There is a daily limit on the number of recipients that can receive from Office 365 accounts: 500 s per 24 hours for small business accounts and 1,500 for enterprise accounts. Moreover, s are sent at a maximum of 30 per hour. While the reasons for imposing these limitations are sound and will likely not cause problems for some customers, this can seriously limit the utility of Office 365 even for small customers that might process large amounts of . SharePoint Online sandbox model SharePoint Online uses a sandbox model and so any custom code designed for SharePoint must work within the limitations of that model. Consequently, the SharePoint Online API requires custom code to work with the Microsoft sandbox model. However, Silverlight, Visual Studio 2010 and SharePoint Designer 2010 all offer tools to help developers leverage the Sandboxed Solution feature inherited by SharePoint Online from SharePoint Mobility limitations Office 365 wipes only ActiveSync devices, which can be a serious limitation in the large number of organizations that operate BlackBerry devices. In November 2011, RIM introduced the public beta of BlackBerry Business Cloud Services (BBCS) for Microsoft Office 365, although BlackBerry-enabled organizations that do not want to deploy beta software will continue to be limited to the much slower BlackBerry Internet Service until the former is generally available. BBCS, which delivers a BES-like feature set at little or no cost, is targeted for general availability in January Backup and recovery are managed by Microsoft Microsoft manages backup and recovery of content for Office 365 customers unless customers have implemented their own capabilities. While not an inherent weakness per se, customers must rely on Microsoft to manage these aspects of the Office 365 experience. Moreover, data replication does not occur in real time. Unified messaging Office 365 can be used with the unified messaging functionality in Exchange 2007 and 2010, but it requires the use of a Session Border Controller to integrate an existing telephony system with Office 365. Single sign-on Single sign-on capabilities are supported in Office 365, but only when Active Directory Federation Services (ADFS) are employed in networks that are running Windows Server 2008 Active Directory on-premises. In some cases, this can require some level of onpremise infrastructure in order to effectively manage Office 365 access Osterman Research, Inc. 10

12 Key Questions to Ask Decision makers have four basic questions to answer with regard to Office 365: Should we migrate our active mailboxes to Office 365? Should we port our existing archive to Office 365? If yes to either, should we use Microsoft or a third-party to provide Office 365 services? Should we use one or more other third parties to provide additional capabilities? Here are some of the more important questions that decision makers should consider as they consider a potential migration to Office 365: BUSINESS ISSUES Because migrating essential services like and collaboration to the cloud carries with it some level of risk, should we employ multiple providers in order to distribute the risk? For example, if we are concerned about going all-in with a cloud strategy, will we be better off using a third-party archiving solution that will maintain copies of data at the Office 365 provider s and the archiving provider s data centers? Should third-party cloud vendors be employed to enhance the security of Office 365, including vendors of encryption, business and compliance archiving or Web filtering? What are the options available for cloud service portability? In other words, how easy or difficult will it be to migrate to Office 365, from Office 365 to another provider, or back to an on-premise service model? What is the current level of internal IT support that we could devote to managing the migration to and support for Office 365 and third-party offerings? What is the desired level of internal IT support for managing the migration to and support for Office 365 and third-party offerings? Should we deploy Office 365 using only basic services with supplemental capabilities offered by third parties, or should we opt for more sophisticated (and more expensive) services initially, keeping in mind the limitations in migrating from less capable to more capable plans? How will our organization respond and stay productive in the event of an Office 365 service disruption or outage? REGULATORY ISSUES To what extent do we or will we need to comply with SEC/FINRA, HIPAA, FERPA, SOX, GLBA and other regulatory requirements? How well will native Office 365 capabilities comply with our requirements and what are the holes we will need to fill with third party services? 2011 Osterman Research, Inc. 11

13 SERVICE LEVELS AND SLAs How reliable is Office 365? How reliable are third-party solutions focused on archiving, security, compliance, encryption, etc.? What compensation is offered by providers following outages? What should our backup strategy for Office 365 data be? What metrics do we need to establish with regard to Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)? CONTENT MANAGEMENT AND ARCHIVING Do we need redundant copies of our archived data in multiple locations? If yes, why? For data protection? Disaster recovery? What is the relative importance of each? Do we need to specify in which country(ies) our content will be stored? What will be the impact of the US PATRIOT Act on our ability to protect information? Do we need to add our corporate domain(s) and set up journal rules to capture all messages sent or received from Exchange Online directly within the administration console? SUPPORT AND INTEGRATION What types of support services are available with the providers we are considering? Online support only, telephone support, chat support, concierge onboarding? How much support will be required initially and long term? How well can a third party vendor integrate with Office 365 from a user management and Active Directory sync perspective? FOCUS ON SMBs OR ENTERPRISES? Does the provider of Office 365 or other services like archiving or security focus on the SMB market, on the enterprise market or both? In other words, what is the market focus of the provider and how well will they meet our specific requirements? MIGRATION SERVICES What services are offered for migrating existing, on-premise Exchange mailboxes to Office 365? What services are offered for migrating archived data from on-premise archiving solutions to either Exchange Online Archiving or a third party, cloud-based archiving solution? 2011 Osterman Research, Inc. 12

14 Do these services include mail route control, split domains or blended solutions that can streamline the migration process? To what extent are customization services required? MOBILE USERS Which mobile platforms are used today and which ones will be used in the future? How well will our mobile users be supported in Office 365 and by third party providers? PROFESSIONAL AND RELATED SERVICES To what extent will Microsoft-focused professional services be required to assist in the migration and/or integration process? To what extent will deep product integration with Microsoft services and software be required? How much will providers be required to know about Microsoft s underlying technology, including key Microsoft-focused competencies and certifications? How much do they know? How much experience should the provider have with multiple Microsoft platforms like Office 365, BPOS, on-premise Exchange, Exchange Online, SharePoint, Lync, etc.? Does the provider have direct access to internal Microsoft product team internal resources, training materials and technical content? USER MANAGEMENT How easy will user management be in Office 365 based on the number of users, the amount of archived data, the geographical distribution of users/offices and other factors? SINGLE SIGN-ON Is single sign-on required? If so, will the investment in on-premise Microsoft solutions be worth the expense, or will another single sign-on offering be a better fit? If a third party is used, will that party leverage Microsoft s ADFS for identity management and single sign-on as opposed to other, non-microsoft-sanctioned/approved methods? TRIALS Are trials of Office 365 and/or various third-party capabilities offered that will enable us to evaluate them in their own real world environment? 2011 Osterman Research, Inc. 13

15 Summary Office 365 is a robust and capable cloud-based offering that can satisfy the , real-time communications, document sharing, collaboration and document creation needs of small, midsized and large organizations. However, despite the many features baked into Office 365, it will not satisfy every requirement, particularly in the context of highly regulated organizations or those with specialized security needs. Consequently, while Osterman Research recommends that organizations consider Office 365 when they evaluate cloud-based solutions, we believe that most mid-sized and large organizations will need to use third-party solutions to fully satisfy their migration, compliance and security requirements. Sponsor of This White Paper Symantec is a global leader in providing security, storage, and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. Headquartered in Mountain View, Calif., Symantec has operations in 40 countries. More information is available at Symantec World Headquarters 350 Ellis Street Mountain View, CA USA Osterman Research, Inc. 14

16 2011 Osterman Research, Inc. All rights reserved. No part of this document may be reproduced in any form by any means, nor may it be distributed without the permission of Osterman Research, Inc., nor may it be resold or distributed by any entity other than Osterman Research, Inc., without prior written authorization of Osterman Research, Inc. Osterman Research, Inc. does not provide legal advice. Nothing in this document constitutes legal advice, nor shall this document or any software product or other offering referenced herein serve as a substitute for the reader s compliance with any laws (including but not limited to any act, statue, regulation, rule, directive, administrative order, executive order, etc. (collectively, Laws )) referenced in this document. If necessary, the reader should consult with competent legal counsel regarding any Laws referenced herein. Osterman Research, Inc. makes no representation or warranty regarding the completeness or accuracy of the information contained in this document. THIS DOCUMENT IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND. ALL EXPRESS OR IMPLIED REPRESENTATIONS, CONDITIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE DETERMINED TO BE ILLEGAL. i ii iii iv v vi vii viii ix x xi Addressing Cloud Computing Security Considerations with Microsoft Office 365, Microsoft Corporation 2011 Osterman Research, Inc. 15

EXECUTIVE BRIEF SPON. File Synchronization and Sharing Market Forecast, 2012-2017. Published May 2013. An Osterman Research Executive Brief

EXECUTIVE BRIEF SPON. File Synchronization and Sharing Market Forecast, 2012-2017. Published May 2013. An Osterman Research Executive Brief EXECUTIVE BRIEF N Sharing Market Forecast, sponsored by An Osterman Research Executive Brief Published May 2013 SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058

More information

Veritas Enterprise Vault.cloud for Microsoft Office 365

Veritas Enterprise Vault.cloud for Microsoft Office 365 TM Veritas Enterprise Vault.cloud for Microsoft Office 365 Assume control over your information ecosystem Benefits at a glance Satisfies email retention requirements by journaling an immutable copy of

More information

EXECUTIVE BRIEF SPON. Third-Party Archiving Solutions Are Still Needed in Exchange 2013 Environments. Published April 2015

EXECUTIVE BRIEF SPON. Third-Party Archiving Solutions Are Still Needed in Exchange 2013 Environments. Published April 2015 EXECUTIVE BRIEF Third-Party Archiving Solutions Are Still Needed in Exchange Environments An Osterman Research Executive Brief sponsored by Published April 2015 SPON sponsored by Osterman Research, Inc.

More information

WHITE PAPER SPON. A Comparison of Email and Collaboration Platforms. Published October 2012 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. A Comparison of Email and Collaboration Platforms. Published October 2012 SPONSORED BY. An Osterman Research White Paper WHITE PAPER N A Comparison of Email and An Osterman Research White Paper Published October 2012 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington

More information

WHITE PAPER PON SPON. Comparing the Cost of Alt-N MDaemon and Exchange. Published July 2013 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER PON SPON. Comparing the Cost of Alt-N MDaemon and Exchange. Published July 2013 SPONSORED BY. An Osterman Research White Paper WHITE PAPER PON MDaemon and An Osterman Research White Paper Published July 2013 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA

More information

Symantec Enterprise Vault.cloud Overview

Symantec Enterprise Vault.cloud Overview Fact Sheet: Archiving and ediscovery Introduction The data explosion that has burdened corporations and governments across the globe for the past decade has become increasingly expensive and difficult

More information

White Paper. Why Should You Archive Your Email With a Hosted Service?

White Paper. Why Should You Archive Your Email With a Hosted Service? White Paper Why Should You Archive Your Email With a Hosted Service? An Osterman Research White Paper Published January 2008 Executive Summary Email is the primary communication system and file transport

More information

UNCLASSIFIED. UK Email Archiving powered by Mimecast Service Description

UNCLASSIFIED. UK Email Archiving powered by Mimecast Service Description UNCLASSIFIED 11/12/2015 v2.2 UK Email Archiving powered by Mimecast Service Description Cobweb s UK Email Archiving, powered by Mimecast, provides businesses with a secure, scalable cloud-based message

More information

Symantec Enterprise Vault.cloud Overview

Symantec Enterprise Vault.cloud Overview Fact Sheet: Archiving and ediscovery Introduction The data explosion that has burdened corporations and governments across the globe for the past decade has become increasingly expensive and difficult

More information

EXECUTIVE BRIEF SPON. Third-Party Archiving Solutions Are Still Needed in Exchange 2010 Environments. Published March 2012

EXECUTIVE BRIEF SPON. Third-Party Archiving Solutions Are Still Needed in Exchange 2010 Environments. Published March 2012 EXECUTIVE BRIEF Third-Party Archiving Solutions Are Still Needed in Exchange 2010 Environments An Osterman Research Executive Brief sponsored by Published March 2012 SPON sponsored by Osterman Research,

More information

This white paper from Stylusinc describes how enterprises benefits by migrating to Microsoft Office 365 and how it is bringing about a sea change in

This white paper from Stylusinc describes how enterprises benefits by migrating to Microsoft Office 365 and how it is bringing about a sea change in This white paper from Stylusinc describes how enterprises benefits by migrating to Microsoft Office 365 and how it is bringing about a sea change in how enterprises look at basic things like email collaboration

More information

WHITE PAPER. Taking a Strategic Approach to Unified Communications: Best of Breed vs. Single Vendor Solutions SPON. Published February 2013

WHITE PAPER. Taking a Strategic Approach to Unified Communications: Best of Breed vs. Single Vendor Solutions SPON. Published February 2013 WHITE PAPER sponsored by Unified Communications: Best of Breed vs. Single Vendor An Osterman Research White Paper Published February 2013 SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond,

More information

BUILT FOR YOU. Contents. Cloudmore Exchange

BUILT FOR YOU. Contents. Cloudmore Exchange BUILT FOR YOU Introduction is designed so it is as cost effective as possible for you to configure, provision and manage to a specification to suit your organisation. With a proven history of delivering

More information

Microsoft Office SharePoint Online Lync Online Exchange Online

Microsoft Office SharePoint Online Lync Online Exchange Online Fact Sheet Microsoft Office 365 brings together cloud versions of our most trusted communications and collaboration products with the latest version of our desktop suite. Office 365 is designed to meet

More information

WHITE PAPER SPON. The TCO of Enterprise Email. Published June 2012 SPONSORED BY. An Osterman Research White Paper. sponsored by.

WHITE PAPER SPON. The TCO of Enterprise Email. Published June 2012 SPONSORED BY. An Osterman Research White Paper. sponsored by. WHITE PAPER N The TCO of Enterprise Email An Osterman Research White Paper Published June 2012 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington

More information

WHITE PAPER SPON. Email Archive Migration: Opportunities and Risks. Published February 2014. An Osterman Research White Paper.

WHITE PAPER SPON. Email Archive Migration: Opportunities and Risks. Published February 2014. An Osterman Research White Paper. WHITE PAPER N Email Archive Migration: An Osterman Research White Paper Published February 2014 sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058

More information

WHITE PAPER SPON. Considerations for Archiving in Exchange Environments. Published July 2013 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. Considerations for Archiving in Exchange Environments. Published July 2013 SPONSORED BY. An Osterman Research White Paper WHITE PAPER N Considerations for Archiving in An Osterman Research White Paper Published July 2013 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington

More information

Data Sheet: Archiving Symantec Enterprise Vault Store, Manage, and Discover Critical Business Information

Data Sheet: Archiving Symantec Enterprise Vault Store, Manage, and Discover Critical Business Information Store, Manage, and Discover Critical Business Information Managing millions of mailboxes for thousands of customers worldwide, Enterprise Vault, the industry leader in email and content archiving, enables

More information

The Cost Effective Migration to Integrated Hybrid SaaS Email Security

The Cost Effective Migration to Integrated Hybrid SaaS Email Security y The Cost Effective Migration to Integrated SaaS Email Security An Osterman Research White Paper Published July 2010 SPONSORED BY #$!#%&'()*(!!!!"#$!#%&'()*( Osterman Research, Inc. P.O. Box 1058 Black

More information

What are the compliance challenges of Microsoft Office 365?

What are the compliance challenges of Microsoft Office 365? PROOFPOINT FOR OFFICE 365: ENABLES ADVANCED SECURITY AND COMPLIANCE FOR YOUR ENTERPRISE UNDERSTAND THE SOLUTION BY ROLE: COMPLIANCE What are the compliance challenges of Microsoft Office 365? Microsoft

More information

email management solutions

email management solutions Safeguard business continuity and productivity with Mimecast email management solutions Computacenter and Mimecast in partnership Expert software solutions Computacenter and Mimecast help organisations

More information

The Benefits of Unified Communications for SMBs

The Benefits of Unified Communications for SMBs y The Benefits of Unified Communications for SMBs An Osterman Research White Paper Published February 2010 SPONSORED BY! #$!#%&'()*(!!!"#$!#%&'()*( Osterman Research, Inc. P.O. Box 1058 Black Diamond,

More information

How Should Your Organization Deploy Microsoft Exchange?

How Should Your Organization Deploy Microsoft Exchange? WHITEPAPER How Should Your Organization Deploy Microsoft Exchange? Choosing between Exchange Server on premises, Exchange Online in the cloud, and hybrid deployment options Introduction The purpose of

More information

WHITE PAPER SPON. Information Security Best Practices: Why Classification is Key. Published November 2011 SPONSORED BY

WHITE PAPER SPON. Information Security Best Practices: Why Classification is Key. Published November 2011 SPONSORED BY WHITE PAPER N Information Security Best Practices: Why Classification is Key An Osterman Research White Paper Published November 2011 sponsored by SPONSORED BY SPON sponsored by Osterman Research, Inc.

More information

Symantec Enterprise Vault and Symantec Enterprise Vault.cloud

Symantec Enterprise Vault and Symantec Enterprise Vault.cloud Symantec Enterprise Vault and Symantec Enterprise Vault.cloud Better store, manage, and discover business-critical information Solution Overview: Archiving Introduction The data explosion that has burdened

More information

UNCLASSIFIED. Cobweb Hosted Exchange 2010 Service Description

UNCLASSIFIED. Cobweb Hosted Exchange 2010 Service Description UNCLASSIFIED 14/01/2015 v1.2 Cobweb Hosted Exchange 2010 Service Description Cobweb Hosted Exchange 2010 is a business-class messaging and collaboration service designed to help your business communicate

More information

WHITE PAPER SPON. Do Ex-Employees Still Have Access to Your Corporate Data? Published August 2014 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. Do Ex-Employees Still Have Access to Your Corporate Data? Published August 2014 SPONSORED BY. An Osterman Research White Paper WHITE PAPER N Do Ex-Employees Still Have Access to Your Corporate Data? An Osterman Research White Paper Published August 2014 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box

More information

Finally It All Makes Sense An online solution that fits your small business 365 days a year

Finally It All Makes Sense An online solution that fits your small business 365 days a year Microsoft Office 365 for Mid-Sized & Enterprise Businesses START Saving Finally It All Makes Sense An online solution that fits your small business 365 days a year Microsoft Office 365 delivers the power

More information

Microsoft Lync Server 2010 and the Unified Communications Market Key Considerations for Adoption, Deployment and Ongoing Management

Microsoft Lync Server 2010 and the Unified Communications Market Key Considerations for Adoption, Deployment and Ongoing Management y Microsoft Lync Server 2010 and the Unified Communications Market Key Considerations for Adoption, Deployment and Ongoing Management An Osterman Research White Paper Published October 2010 SPONSORED BY!

More information

WHITE PAPER SPON. Pain Free Unified Communications and Collaboration. Published May 2011 SPONSORED BY. An Osterman Research White Paper.

WHITE PAPER SPON. Pain Free Unified Communications and Collaboration. Published May 2011 SPONSORED BY. An Osterman Research White Paper. WHITE PAPER N Pain Free Unified Communications and Collaboration An Osterman Research White Paper Published May 2011 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black

More information

68% Meet compliance needs with Microsoft Exchange. of companies send sensitive data via email.

68% Meet compliance needs with Microsoft Exchange. of companies send sensitive data via email. Meet compliance needs with Microsoft Exchange As the volume and importance of digital information grows, regulatory compliance schemas are broadening to encompass an ever-larger share of data that companies

More information

THE VALUE OF VOICE-ENABLING OFFICE 365. By Mike Osterman President Osterman Research

THE VALUE OF VOICE-ENABLING OFFICE 365. By Mike Osterman President Osterman Research THE VALUE OF VOICE-ENABLING OFFICE 365 By Mike Osterman President Osterman Research EXECUTIVE SUMMARY The importance of email continues to grow: it s the most widely used communications tool in most organisations,

More information

Outlook. Sharepoint. Lync. BlackBerry. McAfee. Microsoft Hosted Exchange

Outlook. Sharepoint. Lync. BlackBerry. McAfee. Microsoft Hosted Exchange Outlook Sharepoint Lync BlackBerry McAfee Microsoft Hosted Exchange Microsoft Hosted Exchange Webhosting.net provides a comprehensive Hosted Exchange solution that combines the comprehensive features of

More information

EXECUTIVE BRIEF PON SPON. The Cloud Application Explosion. Published April 2013. An Osterman Research Executive Brief. sponsored by.

EXECUTIVE BRIEF PON SPON. The Cloud Application Explosion. Published April 2013. An Osterman Research Executive Brief. sponsored by. EXECUTIVE BRIEF PON Explosion An Osterman Research Executive Brief Published April 2013 sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA Tel:

More information

WHITE PAPER SPON. How SMBs Can Unleash the Power of the Cloud. Published September 2011 SPONSORED BY. An Osterman Research White Paper.

WHITE PAPER SPON. How SMBs Can Unleash the Power of the Cloud. Published September 2011 SPONSORED BY. An Osterman Research White Paper. WHITE PAPER N How SMBs Can Unleash the Power of the Cloud An Osterman Research White Paper Published September 2011 SPONSORED BY SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black

More information

MICROSOFT EXCHANGE, OFFERED BY INTERCALL

MICROSOFT EXCHANGE, OFFERED BY INTERCALL MICROSOFT EXCHANGE, OFFERED BY INTERCALL Comparison Sheet The table below compares in-product or service feature availability between Microsoft 2013 on-premises and Online within. Planning and Deployment

More information

Enterprise Vault.cloud and Office 365 As you move to the cloud, don t forget your archive

Enterprise Vault.cloud and Office 365 As you move to the cloud, don t forget your archive Enterprise Vault.cloud and Office 365 As you move to the cloud, don t forget your archive 1 Why are EV.cloud & Office 365 Better Together? Additional Functionality: Reduce risk by preparing your organization

More information

Mod 08: Exchange Online FOPE

Mod 08: Exchange Online FOPE Office 365 for SMB Jump Start Mod 08: Exchange Online FOPE Chris Oakman Managing Partner Infrastructure Team Eastridge Technology Stephen Hall Owner & IT Consultant District Computers 1 Jump Start Schedule

More information

Using SaaS to Reduce the Costs of Email Security

Using SaaS to Reduce the Costs of Email Security Using SaaS to Reduce the Costs of Email Security y An Osterman Research White Paper Published February 2009 SPONSORED BY onsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington

More information

Data Sheet: Archiving Symantec Enterprise Vault for Microsoft Exchange Store, Manage, and Discover Critical Business Information

Data Sheet: Archiving Symantec Enterprise Vault for Microsoft Exchange Store, Manage, and Discover Critical Business Information Store, Manage, and Discover Critical Business Information Trusted and Proven Email Archiving Symantec Enterprise Vault, the industry leader in email and content archiving, enables companies to store, manage,

More information

WHITE PAPER SPON. Why the Cloud is Not Killing Off the On-Premises Email Market. Published April 2011 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. Why the Cloud is Not Killing Off the On-Premises Email Market. Published April 2011 SPONSORED BY. An Osterman Research White Paper WHITE PAPER Why the Cloud is Not Killing Off the On-Premises Email Market An Osterman Research White Paper Published April 2011 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O.

More information

Data Sheet: Archiving Symantec Enterprise Vault for Microsoft Exchange Store, Manage, and Discover Critical Business Information

Data Sheet: Archiving Symantec Enterprise Vault for Microsoft Exchange Store, Manage, and Discover Critical Business Information Store, Manage, and Discover Critical Business Information Trusted and proven email archiving Enterprise Vault, the industry leader in email and content archiving, enables companies to store, manage, and

More information

Microsoft Exchange Online Archiving and Symantec Enterprise Vault.cloud

Microsoft Exchange Online Archiving and Symantec Enterprise Vault.cloud Microsoft Exchange Online Archiving and Symantec Enterprise Vault.cloud Introduction According to The Radicati Group, email has become one of businesses most critical assets and with worldwide email traffic

More information

WHITE PAPER SPON. Business-Class File Sharing Best Practices SPONSORED BY. An Osterman Research White Paper. sponsored by.

WHITE PAPER SPON. Business-Class File Sharing Best Practices SPONSORED BY. An Osterman Research White Paper. sponsored by. WHITE PAPER N sponsored by Business-Class File Sharing An Osterman Research White Paper SPONSORED BY SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA Tel:

More information

The Cost Benefits of a Hybrid Approach to Security

The Cost Benefits of a Hybrid Approach to Security ed by The Cost Benefits of a Hybrid Approach to Security An Osterman Research White Paper Published February 2010 SPONSORED BY! #$!#%&'()*(!!!!!"#$!#%&'()*( Osterman Research, Inc. P.O. Box 1058 Black

More information

RSS Cloud Solution COMMON QUESTIONS

RSS Cloud Solution COMMON QUESTIONS RSS Cloud Solution COMMON QUESTIONS 1 Services... 3 Connectivity... 5 Support... 6 Implementation... 7 Security... 8 Applications... 9 Backups... 9 Email... 10 Contact... 11 2 Services What is included

More information

Symantec Enterprise Vault for Microsoft Exchange

Symantec Enterprise Vault for Microsoft Exchange Symantec Enterprise Vault for Microsoft Exchange Store, manage, and discover critical business information Data Sheet: Archiving Trusted and proven email archiving Symantec Enterprise Vault, the industry

More information

Mimecast Unified Email Management

Mimecast Unified Email Management DATA SHEET Mimecast Unified Email Management An always-on, cloud-based email security solution that reduces the complexity of protecting your organization from malware, spam and data leakage. Mimecast

More information

WHITE PAPER. Why Third-Party Archiving is Still Necessary in Exchange 2010. An Osterman Research White Paper Published May 2012

WHITE PAPER. Why Third-Party Archiving is Still Necessary in Exchange 2010. An Osterman Research White Paper Published May 2012 WHITE PAPER Still Necessary in Exchange An Osterman Research White Paper Published May 2012 Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 USA Tel: +1 253 630 5839 Fax: +1 253

More information

Five essential considerations for your Exchange 2010 implementation

Five essential considerations for your Exchange 2010 implementation Five essential considerations for your Exchange 2010 implementation Whitepaper Dell IT Management Software as a Service THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY CONTAIN TYPOGRAPHICAL

More information

Comparing Leading Email and SharePoint Security Solutions

Comparing Leading Email and SharePoint Security Solutions y Comparing Leading Email and SharePoint Security Solutions An Osterman Research White Paper Published January 2009 SPONSORED BY onsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond,

More information

Office 365 for small businesses

Office 365 for small businesses Office 365 for small businesses Businessclass Email File Sharing Plus HD Video Conferencing Office Desktop Apps Office Mobile Office Online Anywhere Access Technical Support Simple IT Management Financiallybacked

More information

Cloud productivity in one place

Cloud productivity in one place Cloud productivity in one place Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time, money and free up valued resources. Office 365 combines the

More information

Corporate Presentation 2016

Corporate Presentation 2016 Corporate Presentation 2016 2 AGENDA About SPAMINA Cool Vendor 2016 The Security Challenge 3 Concerns over data protection and confidentiality Why Spamina? SPAMINA Platform 4 Parla Secure Cloud Email ParlaMI

More information

BriteMail HOSTED EXCHANGE BRITE SECURITY FEATURES:

BriteMail HOSTED EXCHANGE BRITE SECURITY FEATURES: BriteMail HOSTED EXCHANGE BRITE SECURITY FEATURES: Data Replication Exchange 2010 real-time data replicates to protect critical information in the event of a hardware failure or database corruption. Multi-tenant

More information

MICROSOFT EXCHANGE SERVER 2007 upgrade campaign. Telesales script

MICROSOFT EXCHANGE SERVER 2007 upgrade campaign. Telesales script MICROSOFT EXCHANGE SERVER 2007 upgrade campaign Telesales script This document was created to help prepare an outbound telesales professional for a Microsoft Exchange Server 2007 upgrade sales call. This

More information

Should You Install Messaging Security Software on Your Exchange Server?

Should You Install Messaging Security Software on Your Exchange Server? Should You Install Messaging Security Software on Your Exchange Server? An Osterman Research White Paper Published July 2008 SPONSORED BY Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington

More information

Business Freedom Cloud Services

Business Freedom Cloud Services For Exchange email, Office 365 matches CTIntegrators - Business Freedom For migration, support, reliability, data privacy and plan flexibility, Office 365 doesn t come close. Get the same functionality

More information

Craft Brewer Reduces Costs and Increases Availability with Hosted Messaging Solution

Craft Brewer Reduces Costs and Increases Availability with Hosted Messaging Solution Microsoft Office 365 Customer Solution Case Study Craft Brewer Reduces Costs and Increases Availability with Hosted Messaging Solution Overview Country or Region: United States Industry: Retail Food and

More information

Solving.PST Management Problems in Microsoft Exchange Environments

Solving.PST Management Problems in Microsoft Exchange Environments Solving.PST Management Problems in Microsoft Exchange Environments An Osterman Research White Paper sponsored by Published April 2007 sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington

More information

HOSTED EMAIL: 25 GB of storage space per user, business-class email, and shared calendars, powered by Exchange Online. Use your own domain name.

HOSTED EMAIL: 25 GB of storage space per user, business-class email, and shared calendars, powered by Exchange Online. Use your own domain name. OFFICE 365 EXCHANGE ONLINE (PLAN 1): 2.30 USER/ MONTH (DIRECT WITH MICROSOFT) Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based

More information

WHITE PAPER SPON. Critical Issues in Evaluating the TCO of Email. Published March 2013 SPONSORED BY. An Osterman Research White Paper.

WHITE PAPER SPON. Critical Issues in Evaluating the TCO of Email. Published March 2013 SPONSORED BY. An Osterman Research White Paper. WHITE PAPER N Critical Issues in Evaluating the An Osterman Research White Paper Published March 2013 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington

More information

WHITE PAPER SPON. Why Third-Party Archiving is Still Necessary in Exchange 2010. Published May 2012. An Osterman Research White Paper.

WHITE PAPER SPON. Why Third-Party Archiving is Still Necessary in Exchange 2010. Published May 2012. An Osterman Research White Paper. WHITE PAPER N Still Necessary in Exchange An Osterman Research White Paper Published May 2012!!! SPON sponsored by sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058

More information

UNCLASSIFIED. Cobweb Hosted Exchange Service Description

UNCLASSIFIED. Cobweb Hosted Exchange Service Description UNCLASSIFIED 26/05/2016 V3.3 Cobweb Hosted Exchange Service Description Cobweb Hosted Exchange is a business-class messaging and collaboration service designed to help your business communicate securely,

More information

10 Steps to Establishing an Effective Email Retention Policy

10 Steps to Establishing an Effective Email Retention Policy WHITE PAPER: 10 STEPS TO EFFECTIVE EMAIL RETENTION 10 Steps to Establishing an Effective Email Retention Policy JANUARY 2009 Eric Lundgren INFORMATION GOVERNANCE Table of Contents Executive Summary SECTION

More information

Symantec Brightmail Gateway Real-time protection backed by the largest investment in security infrastructure

Symantec Brightmail Gateway Real-time protection backed by the largest investment in security infrastructure Real-time protection backed by the largest investment in security infrastructure Overview delivers inbound and outbound messaging security, with effective and accurate real-time antispam and antivirus

More information

We take care of email messaging and collaboration so you can take care of your business. INTRODUCING: HOSTED EXCHANGE

We take care of email messaging and collaboration so you can take care of your business. INTRODUCING: HOSTED EXCHANGE We take care of email messaging and collaboration so you can take care of your business. INTRODUCING: HOSTED EXCHANGE Mike Harrison of Head Interiors uses Hosted Exchange and McAfee SaaS Services to get

More information

ARCHIVING FOR EXCHANGE 2013

ARCHIVING FOR EXCHANGE 2013 White Paper ARCHIVING FOR EXCHANGE 2013 A Comparison with EMC SourceOne Email Management Abstract Exchange 2013 is the latest release of Microsoft s flagship email application and as such promises to deliver

More information

Sam Cavaliere. Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860

Sam Cavaliere. Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860 Sam Cavaliere Unified Communications Solutions Sales Professional Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860 Agenda Define UC Foundation for Communications Demo Wrap up Q&A Confusing,

More information

The Webcast will begin at 1:00pm EST. www.gig-werks.com

The Webcast will begin at 1:00pm EST. www.gig-werks.com SharePoint 2013 & SharePoint Online Security, Compliance & ediscovery The Webcast will begin at 1:00pm EST Today s Presentation: Introduction & About Gig Werks Gig Werks Experience with SharePoint Office

More information

Keith Keeler Microsoft Corporation Partner Account Manager Online services kkeeler@microsoft.com

Keith Keeler Microsoft Corporation Partner Account Manager Online services kkeeler@microsoft.com Keith Keeler Microsoft Corporation Partner Account Manager Online services kkeeler@microsoft.com Welcome! Online Services Overview Software + Services Exchange Hosted Services (Service) BPOS Business Productivity

More information

A Guide to Understanding Hosted and Managed Messaging

A Guide to Understanding Hosted and Managed Messaging A Guide to Understanding Hosted and Managed Messaging An Osterman Research White Paper Published August 2007 SPONSORED BY Download More Information Business Case for Hosted Exchange A Benefits Analysis

More information

The evolution of data archiving

The evolution of data archiving The evolution of data archiving 1 1 How archiving needs to change for the modern enterprise Today s enterprises are buried by data, and this problem is being exacerbated by the unfettered growth of unstructured

More information

itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your business onwards and upwards into the future.

itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your business onwards and upwards into the future. Web Filtering Email Filtering Mail Archiving Cloud Backup Disaster Recovery Virtual Machines Private Cloud itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your

More information

Symantec Enterprise Vault for Microsoft Exchange

Symantec Enterprise Vault for Microsoft Exchange Symantec Enterprise Vault for Microsoft Exchange Store, manage, and discover critical business information Data Sheet: Archiving Trusted and proven email archiving Symantec Enterprise Vault, the industry

More information

Proofpoint Enterprise Archive for SEC and FINRA Compliance

Proofpoint Enterprise Archive for SEC and FINRA Compliance Proofpoint Enterprise Archive for SEC and FINRA Compliance The Leading Cloud Solution Designed for Broker-Dealers and Investment Advisors Proofpoint provides the most powerful, cost-effective solution

More information

Email archiving, compliance, and ediscovery solution designed specifically for U.S. financial services companies.

Email archiving, compliance, and ediscovery solution designed specifically for U.S. financial services companies. Email archiving, compliance, and ediscovery solution designed specifically for U.S. financial services companies. Data Sheet: Symantec.cloud Email Compliance Redefined Our new and improved version of redefines

More information

Dropbox for Business. Secure file sharing, collaboration and cloud storage. G-Cloud Service Description

Dropbox for Business. Secure file sharing, collaboration and cloud storage. G-Cloud Service Description Dropbox for Business Secure file sharing, collaboration and cloud storage G-Cloud Service Description Table of contents Introduction to Dropbox for Business 3 Security 7 Infrastructure 7 Getting Started

More information

Shared Services Email Project: Steering Committee Business Requirements Review - Technical Clarifications

Shared Services Email Project: Steering Committee Business Requirements Review - Technical Clarifications Shared Services Email Project: Steering Committee Business Requirements Review - Technical Clarifications Item Functional Area Business Requirement CAB Trace Team Questions and Notes Steering Committee

More information

End-to-End Infrastructure Solutions

End-to-End Infrastructure Solutions End-to-End Infrastructure Solutions Thakral One www.thakralone.com www.thakralone.com 1 Agenda 1 2 3 Maximizing Infrastructure Investments End-to-End Infrastructure Solutions Thakral One and Our Value

More information

Exchange Online. Helps Solve IT Challenges WHITEPAPER

Exchange Online. Helps Solve IT Challenges WHITEPAPER WHITEPAPER How Microsoft Exchange Online Helps Solve IT Challenges Exchange Online is designed to help organizations such as yours meet common IT and operational challenges, while still offering the flexibility

More information

Strategies for Choosing Cloud-Based Computing Solutions

Strategies for Choosing Cloud-Based Computing Solutions Strategies for Choosing Cloud-Based Computing Solutions Comparing Microsoft Office 365 and Google Apps The Microsoft Cloud Vision Microsoft knows business productivity. For over 20 years, we have been

More information

3 BENEFITS OF COMPLIANT EMAIL ARCHIVING.

3 BENEFITS OF COMPLIANT EMAIL ARCHIVING. 3 BENEFITS OF COMPLIANT EMAIL ARCHIVING. Assure compliance, speed ediscovery, and help protect your intellectual property. BY NED FASULLO Ned Fasullo is a life-long technologist, and data-driven marketing

More information

The Growing Problem of Outbound Spam

The Growing Problem of Outbound Spam y The Growing Problem of Outbound Spam An Osterman Research Survey Report Published June 2010 SPONSORED BY! #$!#%&'()*(!!!!"#$!#%&'()*( Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058

More information

Symantec Enterprise Vault

Symantec Enterprise Vault Store, Manage, and Discover Critical Business Information The pressure on organizations to protect and manage data has intensified with the recent growth in unstructured data and the reliance on email

More information

The Importance of Email Continuity

The Importance of Email Continuity An Osterman Research White Paper Published December 2010 ( SPONSORED BY Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington 98010-1058 Tel: +1 253 630 5839 Fax: +1 253 458 0934 info@ostermanresearch.com

More information

LiveOffice AdvisorMail The Industry s Most Trusted Email Archiving and Compliance Solution

LiveOffice AdvisorMail The Industry s Most Trusted Email Archiving and Compliance Solution Archive Review Comply LiveOf f ice LiveOffice The Industry s Most Trusted Email Archiving and Compliance Solution LiveOf f ice is Better Than Ever! 2 Email Compliance Redefined Our new and improved version

More information

Realizing the Cost Savings and Other Benefits from SaaS Email Archiving

Realizing the Cost Savings and Other Benefits from SaaS Email Archiving y Realizing the Cost Savings and Other Benefits from SaaS Email Archiving An Osterman Research White Paper Published January 2009 SPONSORED BY onsored by sponsored by Osterman Research, Inc. P.O. Box 1058

More information

Enterprise Vault 10 Feature Briefing

Enterprise Vault 10 Feature Briefing Enterprise Vault 10 Feature Briefing Nirvanix Cloud Storage This document is one of a set of Feature Briefings which detail major new or changed features in Enterprise Vault 10. This document covers the

More information

WHITE PAPER SPON. Making File Transfer Easier, Compliant and More Secure. Published February 2012 SPONSORED BY!!! An Osterman Research White Paper

WHITE PAPER SPON. Making File Transfer Easier, Compliant and More Secure. Published February 2012 SPONSORED BY!!! An Osterman Research White Paper WHITE PAPER N Making File Transfer Easier, Compliant and More Secure An Osterman Research White Paper Published February 2012 SPONSORED BY sponsored by sponsored by SPON sponsored by Osterman Research,

More information

Enterprise Vault Whitepaper

Enterprise Vault Whitepaper Enterprise Vault Whitepaper Enterprise Vault and Microsoft Office 365 This document outlines the integration of the offsite Office 365 email service with an on-premises Enterprise Vault solution. If you

More information

Achieving PCI Compliance with Red Hat Enterprise Linux. June 2009

Achieving PCI Compliance with Red Hat Enterprise Linux. June 2009 Achieving PCI Compliance with Red Hat Enterprise Linux June 2009 CONTENTS EXECUTIVE SUMMARY...2 OVERVIEW OF PCI...3 1.1. What is PCI DSS?... 3 1.2. Who is impacted by PCI?... 3 1.3. Requirements for achieving

More information

What ediscovery challenges exist with Microsoft Office 365?

What ediscovery challenges exist with Microsoft Office 365? PROOFPOINT FOR OFFICE 365: ENABLES ADVANCED SECURITY AND COMPLIANCE FOR YOUR ENTERPRISE UNDERSTAND THE SOLUTION BY ROLE: LEGAL What ediscovery challenges exist with Microsoft Office 365? Native Microsoft

More information

Microsoft Exchange and Google Mail Solutions

Microsoft Exchange and Google Mail Solutions Microsoft Exchange and Google Mail Solutions Executive Summary: Email has become a critical application in most Education entities. When considering what systems are going to be used, a great deal of investigation

More information