Catherine Booth College: School for Learning & Development. The Salvation Army Capability Framework Social Programme Competency Matrix

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1 Catherine Bth Cllege: Schl fr Learning & Develpment The Salvatin Army Capability Framewrk Scial Prgramme Cmpetency Matrix V1.0 Sep 2014

2 CBC Schl fr Learning & Develpment Scial Prgrammes Cmpetency Matrix Cntents INTRODUCTION... 3 FOUNDATIONAL THEORY... 4 CORE TECHNICAL SKILLS... 5 SECTORS... 6 PROFESSIONAL SPECIALISATIONS TSA Capability Framewrk Resurces This matrix frms part f The Salvatin Army Capability Framewrk suite f prducts (see belw). Quality Assurance Develped by: Jim Weymuth, Directr, Schl fr Learning & Develpment Date: Janelle Murley, L&D Cnsultant, Schl fr Learning & Develpment Apprved by: Territrial Plicy Cuncil Date: Effective Date: Last revisin: Next revisin: V Apprved 2

3 CBC Schl fr Learning & Develpment Scial Prgrammes Cmpetency Matrix Intrductin NOTE: This dcument is intended t be read in cnjunctin with The Salvatin Army Capability Framewrk Handbk. Please ensure yu have read this Handbk befre prceeding. The TSA Capability Framewrk is a tl that builds n ur rganisatinal values t identify the skills, knwledge and attributes that are needed by the peple wrking acrss TSA. This is the Scial Prgramme part f the framewrk. It presents specific requirements fr thse wrking acrss the range f scial prgrammes within TSA. The cmpetencies predminantly target frnt line skills and knwledge it is presumed that fr mre senir rles, the leadership and management cmpetencies captured in the generic sectin f the framewrk will be mre applicable. Scial Prgramme Ministry Other specialties Generic (Client, Team, Organisatin, Cmmn) Cllabrative; Inclusive; Innvative; Analytical; Outcme fcussed; Psitive; Self aware; Resilient; Ethical; Client fcussed; Spiritually respectful Cmpassin, Cmmunity, Human Dignity, Justice, Hpe Detailed Cmpetencies (skills & knwledge) Persnal Attributes Missin Values The particular cmpetencies needed in Scial Prgramme rles are divided int fur sectins: 1. Fundatinal thery 2. Cre technical skills 3. Sectrs 4. Prfessinal Specialisatins This dcument is subject t regular review. Yur cmments n ways t imprve it will be gladly received by the Catherine Bth Cllege Schl fr Learning & Develpment. Fr mre infrmatin n the generic sectins f the Framewrk, r t access the Handbk, g t the Catherine Bth Cllege website belw, then click n the Schl fr Learning & Develpment > Capability Framewrk links in the menu n the left hand side f the page. V Apprved 3

4 CBC Schl fr Learning & Develpment Scial Prgrammes Cmpetency Matrix Fundatinal Thery Cmpetency Areas Cmpetencies K1 Scial services thery Knwledge f the varius theries and cncepts f scial wrk thrughut histry and hw they impact n current day appraches and interventins Knwledge f the thery and effects f structural disadvantage Knwledge f lifestyle pressures faced by disadvantaged peple in the cmmunity Knwledge f family dynamics, special needs and prblems facing lw-incme earners K2 Human develpment Knwledge f the theries f human develpment and hw they impact n current day appraches and interventins in the scial services sectr Demnstrated knwledge f theretical framewrks that underpin attachment thery and trauma infrmed practice. Knwledge f the physical, emtinal, psychlgical and behaviural impact f trauma and abuse K3 Mdels f interventin Knwledge f general mdels f interventin in scial wrk Knwledge f crisis interventin theries and appraches Understands basic cmmunity develpment principles and appraches V Apprved 4

5 CBC Schl fr Learning & Develpment Scial Prgrammes Cmpetency Matrix Cre Technical Skills Cmpetency Areas Cmpetencies TS1 Client assessment TS2 Building client relatinships TS3 Case management TS4 Cmplex (multiple) needs Uses apprpriate infrmatin, tls and techniques t gather and analyse infrmatin Uses relevant infrmatin t bjectively assess client needs Uses apprpriate risk mdels t assess levels f risk, harm and well-being, including immediate risk Cmmunicates, recrds and reprts assessment results Identifies and priritises apprpriate actins including referral Undertakes cntinuing evaluatin f client needs Respects client cnfidentiality Establishes and maintains apprpriate bundaries Educates and assists client with regards t their rights, rles and respnsibilities, including participatin and empwerment strategies Aware f wn attitudes and biases, and hw they impact n interactins Recgnises and deals effectively with vicarius trauma Develps and implements cmmunicatin strategies specifically tailred t presenting clients and needs Builds psitive relatinships with clients and thse cnnected with clients including carers, parents, partners, families Supprts clients t set and achieve gals thrugh establishing and mnitring a case management plan Identifies and implements case management prcesses apprpriate t the needs f the client Demnstrates ability t meet prfessinal expectatins f ethical, effective and accuntable interventins Maintains knwledge f the range f resurces and services available accrding t the specific needs f the client Reviews, assesses and reprts prgress against case management plan Undertakes apprpriate recrding and reprting Liaises with ther service prviders as apprpriate Assists and educates clients with regards t their safety and implements harm reductin/minimisatin strategies as needed Liaises with relevant stakehlders including family members, carers etc as apprpriate Demnstrates knwledge f exit planning ptins and when t implement t ensure clients have apprpriate nging supprt Wrks effectively with peple wh exhibit multiple/cmpunded service needs and/r are chrnically disadvantaged Recgnises and identifies interrelated issues and needs and hw they impact n the presenting need Cmmunicates with and mnitrs multiple service prviders as apprpriate t ensure ttality f client needs are met TS5 Challenging behaviur Respnds effectively t challenging behaviur Identifies and uses apprpriate strategies t deal with challenging r high risk situatins Takes steps t address r refer aggressive r abusive behaviur Implements apprpriate cmmunicatin strategies t build relatinships with clients wh are invluntary r present cmmunicatin challenges Understands and implements apprpriate prcedures and strategies t deal with crisis situatins* * Crisis situatins may include suicidal behaviur, panic attack, stress, reactin t trauma, verdse, threatening behaviur, psychtic behaviur etc V Apprved 5

6 CBC Schl fr Learning & Develpment Scial Prgrammes Cmpetency Matrix Sectrs Nte: This sectin lists detailed cmpetencies that may be applicable t specialists wrking in areas relating t specific sectrs. In many circumstances, peple in rles such as case wrkers, case managers and the like are wrking with clients that crss many f these sectrs, and may require very detailed knwledge and skills within ne sectr, and basic knwledge acrss multiple ther sectrs. In these cases, it is suggested that fr cmpetencies where a basic knwledge is required, the fllwing wrding is used: Demnstrates a basic awareness/knwledge f the fllwing issues and hw they interrelate with and impact n an individual s presenting need : [select relevant sectrs frm the list belw e.g. AOD, husing, FDV etc] Cmpetency Areas Cmpetencies S1 Alchl and Other Drugs (AOD) S2 Husing Demnstrates knwledge f AOD sectr including rle, cntext, principles, philsphies, plicies, regulatins and legislatin Understands and applies AOD mdels, appraches, theries and practices when dealing with clients Demnstrated knwledge and understanding f the impacts f addictin upn individuals, cuples, families and wider cmmunities Ability t understand and respnd t the needs f individuals experiencing AOD issues Demnstrates knwledge f AOD types and effects Undertakes apprpriate care and supprt fr clients under the influence f AOD t address immediate need Supprts clients thrugh withdrawal f AOD and recrds and evaluates prgress Understands and addresses the needs f dual diagnsis clients Ability t facilitate quality grup sessins (therapeutic, educatinal etc) Understands and applies infectin cntrl prtcls Demnstrates knwledge f husing sectr including rle, cntext, principles, philsphies, plicies, regulatins and legislatin Understands and applies husing sectr mdels, appraches, theries and practices when dealing with clients Ability t understand and respnd t the needs f individuals experiencing husing, hmelessness and/r tenancy issues S3 Hmelessness Demnstrates knwledge f hmelessness including cntext, causes, issues, philsphies and legislatin Understands and applies hmelessness mdels, appraches, theries and practices when dealing with clients Ability t understand and respnd t the needs f individuals experiencing hmelessness r at risk f hmelessness S4 Mental Health Demnstrates knwledge f mental health and recvery sectr including cntext, principles, philsphies, plicies, regulatins and legislatin Understands and applies mental health sectr mdels, appraches, theries and practices when dealing with clients Understands and recgnises the signs, symptms and behaviurs f mental health issues Understands the pssible causes r risk factrs f mental health issues Understands and applies the medical, psychlgical and alternative treatments available fr peple with mental health issues Develps and implements an apprpriate recvery plan in cnjunctin with client V Apprved 6

7 CBC Schl fr Learning & Develpment Scial Prgrammes Cmpetency Matrix Cmpetency Areas Cmpetencies S5 Health An understanding f and cmmitment t the plicies, principles and practices f public health, primary health care and health prmtin, within a scial health framewrk An understanding f the issues assciated with bld brne virus transmissin and injecting drug use within a framewrk f harm minimisatin Understanding f the health, scial and ther issues experienced by injecting drug users Advanced A cmprehensive and current knwledge f the develpment and delivery f primary health care services t marginalised ppulatins, frm a practice, service and plicy perspective A cmprehensive and current knwledge f the human services sectr in Victria, with specific emphasis n the areas f plicy in relatin t public health, harm minimisatin, alchl and ther drug service sectr, and allied health service sectrs Demnstrated understanding f cntemprary health services management practices S6 Disability Demnstrates knwledge f disability sectr plicies, regulatins and legislatin Demnstrated knwledge f the impact f disability upn individuals, families and cmmunities Cnsiders type and impact f disability when prviding services and implementing case management plans S7 Emergency Relief / Cmmunity Supprt Services S8 Disaster Respnse & Recvery S9 Refugees & Asylum Seekers Demnstrates awareness f the issues* experienced by persns experiencing financial hardship r crisis Understands and adheres t the Drways hlistic philsphy, prcedures and tls Demnstrated ability t frmulate ptins and implement hlistic strategies with individuals and families wh are in crisis Prvides emergency relief services** in line with client needs and available resurces * Issues may include hmelessness, pverty, mental health, neglect, cultural issues, dmestic vilence, substance abuse etc ** Services may include material aid, infrmatin, referral, supprt and advcacy Demnstrates knwledge f disaster respnse and recvery sectr cntext, principles, philsphies, plicies, plans, regulatins and legislatin Understands and applies disaster respnse and recvery mdels, theries and practices Wrks effectively with cmmunities affected by significant traumatic events and/r grief and lss Identifies and delivers apprpriate supprt* with a fcus n the mst marginalised and disadvantaged Demnstrates knwledge f the cncepts and practices the principles f early interventin, crisis respnse and effective pst interventin supprt Relates well t peple affected by significant trauma and lss Knwledge f, and ability t apply, a range f assessments including bi/psych/scial assessments * Supprt may include material aid, financial aid, advcacy, cmmunity recvery, practical and emtinal supprt and utreach etc Demnstrates knwledge f refugee & asylum seeker sectr including cntext, principles, philsphies, plicies, regulatins and legislatin* Understands and applies refugee & asylum seeker mdels, appraches, theries and practices when dealing with clients Knwledge f the impact f war, cnflict, trture and trauma n individuals and families Ability t understand and engage with peple frm culturally and linguistically diverse (CALD) backgrunds Ability t wrk effectively with an interpreter * Including immigratin prcess V Apprved 7

8 CBC Schl fr Learning & Develpment Scial Prgrammes Cmpetency Matrix Cmpetency Areas Cmpetencies S10 Family & Dmestic Vilence Demnstrates knwledge f FDV including cntext, principles, philsphies, plicies, regulatins and legislatin Understands and applies FDV mdels, appraches, theries and practices when dealing with clients Gathers, prvides, prmtes, reviews and evaluates infrmatin t educate the wider cmmunity abut FDV and encurage their invlvement and supprt S11 Cmmunity Develpment Understand the principles and appraches f gd cmmunity develpment Understands and effectively deals with the challenges faced in cmmunity engagement Demnstrates knwledge f lcal cmmunity structures, resurces, challenges and culture Demnstrates capacity t engage cmmunity in all stages f planning Identifies key cmmunity leaders and utilise their strengths in the planning prcess Empwers cmmunity members and grups t advcate fr themselves S12 Curts & Prisns Demnstrates knwledge and understanding f, and cmpliance with, the cntext, culture, principles, philsphies, plicies, practices, regulatins and legislatin relevant t the judicial and crrectinal system Demnstrates knwledge f the structure, framewrk, guidelines and management prcedures f crrectinal facilities Understands, and cntributes t the planning fr, the issues prisners will face upn release and return t the cmmunity and beynd Advanced (State crdinatr/senir chaplain): Ability t develp and deliver training and fellwship activities within Curts and Prisns See Specialist Cmpetency Matrix Ministry fr further details S13 Gambling Demnstrates knwledge f gambling sectr including cntext, philsphies, theries, regulatins and legislatin Understands and applies gambling mdels, appraches, theries and practices when dealing with clients Demnstrates knwledge f gambling types, indicatrs, stages, effects, risks and cnsequences Demnstrates knwledge and applicatin f gambling services and interventins including relapse preventin Demnstrated knwledge and understanding f the impacts f gambling upn individuals, cuples, families and wider cmmunities S14 Children & Families Demnstrates knwledge f children and families sectr including cntext, principles, philsphies, plicies, regulatins and legislatin Understands and applies children and family sectr mdels, appraches, theries and practices when dealing with clients Sund wrking knwledge f the principles and practices f child and adlescent develpment, including attachment thery Understands and identifies indicatrs f physical, emtinal, psychlgical r sexual abuse in infants, children and adlescents Recgnises ptential indicatrs f trauma assciated with develpmental status f children and adlescents Identifies attachment issues in children and adlescents and respnds apprpriately Able t wrk within cmplex family systems and situatins Prvides ut f hme care t infants, children and adlescents within relevant legislative, plicy and practice framewrk requirements Child Prtectin Knwledge and applicatin f child prtectin principles, plicies, legislatin, gverning bdies and reprting prtcls Understands and identifies signs and symptms f children at risk f harm Understands and cmplies with curt prceedings in relatin t child prtectin V Apprved 8

9 CBC Schl fr Learning & Develpment Scial Prgrammes Cmpetency Matrix Cmpetency Areas Cmpetencies S15 Yuth S16 Aged Care Demnstrates knwledge f yuth sectr including cntext, culture/sub-culture, principles, philsphies, plicies, regulatins and legislatin (nt necessarily expected at PCA level) Ability t keep up t date with dynamic changes in the yuth sectr and hw they impact n service delivery Understands and applies yuth sectr mdels, appraches, theries and practices when dealing with clients (nt necessarily expected at PCA level) Demnstrates understanding f, and adaptin t, yuth culture (including cmmunicatin style, language, interests etc) Understands and identifies indicatrs f trauma and presenting risk and prtective factrs (including physical, emtinal, psychlgical r sexual) in yuth Knwledge f issues underpinning hmelessness fr yuth Knwledge f the principles, practices and intercnnectedness f child and yuth develpment, including attachment thery Identifies attachment issues in yung peple and respnds apprpriately Ability t prmte respnsible and healthy decisin-making amngst yuth Understands barriers and issues relating t culture and identity in yuth Yuth emplyment, educatin and training Understands and applies theries and mdels in relatin t yuth educatin, emplyment and training Demnstrates knwledge f schl engagement issues fr yung peple Ability t supprt yung peple t make infrmed chices abut emplyment pathways Yuth Justice Knwledge f yuth justice systems, mdels, principles and practices Understands and prtects rights and respnsibilities f yung peple and their families/carers in yuth justice system (Implements wrk practices that supprt the rights f yung peple in the justice system) Understands and respnds t the ptential effects f the yuth justice system n yung peple Infrms yung peple in the yuth justice envirnment with a range f supprt and interventin ptins and supprts them t make apprpriate chices All except PCA Demnstrates apprpriate level f knwledge f aged care sectr including cntext, principles, philsphies, plicies, regulatins and legislatin Understands and applies aged care mdels, appraches, theries and practices when dealing with clients Knwledge f current trends and develpments in the aged care industry Demnstrated understanding f Aged Care Industry funding arrangements with emphasis n ACFI All Demnstrates knwledge and skill in safe use f aged care equipment* Demnstrates apprpriate level f knwledge f the behaviural and psychlgical dimensins and symptms f dementia Knwledge f infectin cntrl requirements and prcedures Prvides r arranges services t aged clients that enable them t maximise their independence and participate in activities f living Supprts aged clients with emtinal issues including grief Recgnises the need fr referral and takes apprpriate actin * Including disabled access transprt Fr aged care facility management refer t generic framewrk, rganisatin perspective V Apprved 9

10 CBC Schl fr Learning & Develpment Scial Prgrammes Cmpetency Matrix Prfessinal Specialisatins Cmpetency Areas Cmpetencies PS1 Cunselling Knwledge f the thery and practice f therapeutic and/r educative cunselling Ability t facilitate therapeutic and/r educative cunselling utilising interventin methds and strategies that are apprpriate and respnsive t client needs Prvides cunselling t individuals, cuples, families, and grups PS2 Financial Cunselling Knwledge f the thery and practice f financial cunselling Knwledge f financial cncepts and practices Knwledge f legislatin gverning finance sectr Prvides financial cunselling t individuals, cuples, families, and grups PS3 Clinical Rles (generic) Cnducts clinical assessments f clients within the scpe f prfessinal registratin Knwledge f, and ability t apply, relevant prfessinal interventins Knwledge f, and ability t use, relevant clinical tls Advanced Understands and applies mdels, appraches, theries and practices relating t clinical supervisin f grups and individuals Knwledge f ethical and legal requirements f clinical/prfessinal staff Prvides technical advice and mentring relating t area f specialty Refer t Generic framewrk Staff capability and Peple Management (management layer) fr additinal relevant cmpetencies PS4 Clinical Nurse Perfrms, recrds and interprets basic client bservatins and acts accrdingly Knwledge f, and ability t, administer medicatin PS5 Clinical Psychlgist Knwledge in the thery and practice f psychlgy and therapeutic cunselling Knwledge f a variety f cntemprary psychlgical interventins Undertakes psychlgical cunselling with individuals, cuples, families and grups V Apprved 10

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