Cloud, Consumerization, and Mobility: The case for a unified Business Service Management platform

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1 Cloud, Consumerization, and Mobility: The case for a unified Business Service Management platform Paul Avenant President, Enterprise Service Management

2 Business runs on IT. IT runs on BMC Software. 100% focused on IT management software - No competing businesses Strategy - Unified platform to simplify and automate hybrid IT - Engineered for hyper-heterogeneity - Product innovation via internal R&D and targeted M&A Key Strengths - Founded in 1980, 8th largest public independent software company - 15,000 customers in 133 countries across all industries - One of the world s financially strongest software companies Copyright 12/2/2011 BMC Software, Inc 2

3 First half fiscal year 2012 highlights Strong financial performance in first half - Total bookings up 11 percent year-over-year to $998 million - Total revenue up 10 percent year-over-year to $1.06 billion - Professional services revenue up 35 percent year-over-year to $105 million - Eastern Europe license bookings up 140% year-over-year Excellent traction in Cloud computing customers across large service providers, telcos, and enterprises - Full range of solutions for Cloud planning, delivery, operations, and governance Rapidly growing SaaS business customers in 18 months - Recently launched IT Business Management OnDemand Copyright 12/2/2011 BMC Software, Inc 3

4 There is a revolution taking place in IT right now Rapid business change Enterprise IT consumerization Mobile device explosion New delivery models Multi-sourcing and service brokering Copyright 12/2/2011 BMC Software, Inc 4

5 Mobile computing device explosion Copyright 12/2/2011 BMC Software, Inc 5

6 Cloud service availability (not only provisioning) now business critical Copyright 12/2/2011 BMC Software, Inc 6

7 2011 Gartner CIO survey Copyright 12/2/2011 BMC Software, Inc 7

8 Stack vendors believe they are the answer CloudBurst & zenterprise Matrix Exalogic Elastic Cloud Vblock Copyright 12/2/2011 BMC Software, Inc 8

9 Virtualization vendors believe they are the answer Hyper-V vsphere Xen KVM Using a virtualization software layer also tends to create lock-in Director of Facebook Labs, Gio Coglitore Copyright 12/2/2011 BMC Software, Inc 9

10 Platform disruptors believe they are the answer Amazon Web Services Managed Hosting and IT Infrastructure Services AppEngine Azure Force.com Copyright 12/2/2011 BMC Software, Inc 10

11 Outsourcers and telcos believe they are the answer Copyright 12/2/2011 BMC Software, Inc 11

12 Consumers hold the real power Request Service Service Delivered Self-service No lock-in to any vendor Instant gratification Real-time cost optimization Continuously meet performance expectations Copyright 12/2/2011 BMC Software, Inc 12

13 Current state of most IT is unable to address these new requirements INCIDENT SERVICE LEVEL DATA SERVICE REQUEST ASSET RELEASE CONFIGURATION GOVERNANCE AND COMPLIANCE EVENT AND IMPACT ENTERPRISE SCHEDULING CLOUD CAPACITY PERFORMANCE & AVAILABILITY CHANGE Copyright 12/2/2011 BMC Software, Inc 13

14 An historical analogy: business before ERP COLLECTIONS HR QUALITY MARKETING WAREHOUSE LOGISTICS ACCOUNTS PAYABLE SUPPLY CHAIN TREASURY PROCUREMENT SALES PAYROLL PRODUCTION PLANNING GENERAL LEDGER Copyright 12/2/2011 BMC Software, Inc 14

15 Business with ERP HR QUALITY SUPPLY CHAIN COLLECTIONS MARKETING LOGISTICS TREASURY ERP WAREHOUSE ACCOUNTS PAYABLE PROCUREMENT PAYROLL PRODUCTION PLANNING GENERAL LEDGER SALES Copyright 12/2/2011 BMC Software, Inc 15

16 What IT needs is a unified Business Service Management (BSM) platform CAPACITY INCIDENT SERVICE REQUEST DATA SERVICE LEVEL EVENT AND IMPACT RELEASE BSM CONTROLS AND COMPLIANCE ASSET CONFIGURATION AUTOMATION CLOUD LIFECYCLE ENTERPRISE SCHEDULING PERFORMANCE & AVAILABILITY CHANGE Copyright 12/2/2011 BMC Software, Inc 16

17 Dynamic BSM enables the flexibility demanded by consumer-driven IT Copyright 12/2/2011 BMC Software, Inc 17

18 BMC s unified BSM platform is the answer Public Clouds Private Clouds SaaS Legacy Systems Copyright 12/2/2011 BMC Software, Inc 18

19 Learn more at Copyright 12/2/2011 BMC Software, Inc 19

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