The New Zealand School Year

Size: px
Start display at page:

Download "The New Zealand School Year 2014-2017"

Transcription

1 Knowledge Strategy Committee On-going Activities Update An update on various University-wide projects that fall within the remit of KSC. 7.1 istance Education Initiative / MOOCs istance Education Initiative (EI): - The final call for EI funded projects has been announced and application deadline set for 28th April At present, we know of 11 new project proposals (10 x Option 1, 2 x Option 2) with 2 in Schools with no previous OL programmes/provision. - JH and AW have now met with all Schools who have not yet engaged with the EI/OL to identify potential for development of a 2014 funding application so far, there is indication of interest from a further 2 Schools beyond the interest already expressed. Bids from new-to-ol Schools will be prioritised in the final funding round in There have been a total of 26 academic projects funded by the EI to-date, with OL provision now present in 16 Schools. We are noticing a significant culture change across the university; although in different ways, all Schools appear genuinely supportive of increased online learning activities, each wishing to develop either fully-online programmes, MOOCs or revise on-campus teaching methods. MOOCs: - All wave 1 MOOCs have now completed their second iteration, with Intro to Philosophy running three times. The Higgs Boson course on Futurelearn is near completion with an in-person exam scheduled for mid April. All courses (old and new where appropriate) offer paid-for certificates with an aim to use any income generated for reinvestment in Teaching Assistants and overall course development. - A further 6 courses have been announced on Coursera, all of which will go live April- September MOOC proposals have been received for future consideration and these will be refined over the next quarter period. Two courses are directly linked to funded research initiatives, and we are in discussion about the creation of an Independence Referendum MOOC on FutureLearn. - We are leading the U21 MOOC initiative using the Critical Thinking course content, which aims to bring students from U21 institutions together in a closed course instance to reflect global challenges in an international context and promote globalvirtual mobility through MOOCs. - The second MOOC report is in development and second iteration data is currently being analysed. We hope to release our data website and report within the next month period. - At the end of the month, Edinburgh will be co-hosting the Coursera annual conference with the University of London in London. The international conference will bring together Coursera partners from all around the world to look forward to where MOOCs could go next and build a strong community of practice. There are currently 400+ people registered to attend.

2 ************ espite a dip noted in PGT recruitment across the institution, OL applications have increased markedly and recent data from GaSP shows a 57.4% growth on offers made compared to last year, at what is a very early time for distance learning applications. Furthermore, this is largely growth within established programmes - 7 of the new EI projects were not established in the online prospectus at time of data collection. Since establishment of the EI, we have also seen these trends reflected in matriculated student numbers, with a steady rise year-on-year of total OL students; 60% growth AY 11/12 to AY 13/14 (using OL flag) and a six-fold increase since AY 07/08 (311 students recorded). These data support the projected growth figures and predicted income generation for OL over the next two financial years. The projected student numbers are based on a conservative steady-state estimate of a programme's total cohort rising by 12 students per year. Successes such as the new MSc History far exceeding target recruitment (32 students in first year launch) show that even traditional academic subjects can recruit well online and large established programmes (e.g. igital Education and Surgical Sciences) support the potential to scale. It is important to note that until courses have been running for some time, it is difficult to gauge whether numbers can be sustained, however as a result of previous experience there is now a strong emphasis on annual marketing budget/plans to encourage strong student recruitment. We have also been encouraged by the general interest of OL programme development as a result of engagement with MOOCs most notably Philosophy, but interest in EI funding 2014 would suggest Informatics and Astrobiology are considering new OL programme development. We are noticing a significant culture change across the university; although in different ways, all Schools appear genuinely supportive of increased online learning activities, each wishing to develop either fully-online programmes, MOOCs or revise oncampus teaching methods. Amy Woodgate, Project Coordinator, istance Education Initiative (EI) & MOOCs 7.2 Library Materials Purchasing Budget A business case for the Library Materials Purchasing Budget has been submitted to the current planning round for the period, It seeks to address the systemic lack of investment in this area in comparison to peer institutions in the Russell Group (e.g. UCL 7.2M+). It draws on extensive internal evidence that there is insufficient investment in new research journals, research monographs, ebooks, textbooks and databases, the very lifeblood of a successful and ambitious university. Whilst the debate regarding the Library Materials Purchasing budget has been conducted over a number of years, the current mood in the university is characterised by a determination to fix the problem once and for all. The degree to which students, academics, support staff and senior staff in the university are fed up with the problem and fervently desire a solution is unprecedented. The Business Case has the support of the three

3 Colleges, the student body and support staff and seeks an annual budget of 7M per annum for three years. John Scally irector of Library & University Collections 7.3 Research ata Management (RM) Activity in the Research ata Management programme has visibly stepped-up in the last few months, across the range of RM roadmap objectives. At this stage, however, the primary focus has been on finalising the rollout of the filestore to the pilot schools (Geosciences, PPLS, PHS, and SSPS) with Clinical Neurosciences also pending. In the light of the pilots, we are currently revising systems and schedules and finalising plans for an automated roll out to all other schools, though there will be a slight delay in MVM due to an internal restructure. The plan is to have the roll out completed across the University by the middle of May, in time for the formal launch of the RM service in that month. Other outcomes in recent weeks can by summarised thus: The RM Communications Plan has now been drafted and sent to both the Implementation and Steering Groups for comment. Awareness Raising efforts are beginning to show real results with requests for support being made both during and soon after events in schools and subject areas. Outlines for RM training course have been written and been well received by both researchers and support staff. John Scally Convenor, RM Implementation Group (IS) 7.4 Shared Academic Timetabling Project Background (presented at the Project Board in November 2013) In the session 2011/12, the Shared Academic Timetabling Project successfully delivered what was described as the Minimum Change Implementation of the new Timetabling system. Since then the Project has focused on Extended Implementation. The precise scope of Extended Implementation has been subject to discussion, review and revision since its inception, which is inevitable with a Project of this size and complexity. Over the period since April/May 2013, when a major focus has been on delivering personalised student timetables, there have been some substantial revisions to, and questions about, the timescale and mode of delivery. In addition, the major go-live delivered in August/September 2013 has brought to the surface a range of unanticipated issues, which have absorbed much time and effort to resolve. Extended Implementation is the final phase of the Shared Academic Timetabling Project, which will end in July In order to bring the Project to completion the November 2013 project board reviewed the delivery in order to clarify the vision and the goals for the remaining months. elivery against stated project benefits (as presented to Project Board) The Shared Academic Timetabling Project has worked with a set of overarching aims articulated in terms of benefits to be realised. Table 1 offers a brief summary of achievements against these aims.

4 Table 1: What has the Shared Academic Timetabling Project elivered to date? Benefits sought Method of delivery Extent of delivery to date Student focused, coherent institutional timetabling which enhances student experience Personalised student timetables Partially delivered elivery details 21,000 students in receipt of minimum whole-class session timetable 7,000 students in receipt of more detailed timetable Web Timetable service displaying live timetable information Web Room Booking to facilitate student study space booking process Improved information and tools to support the effective use of University resources Reporting tools elivered Increase of booking database from 230 rooms to 800 rooms Comprehensive utilisation statistical analysis to support Estates strategies Improvements to the management of curricula and academic timetables Timetabling policy elivered Curriculum modelling to provide timetabling flexibility for a number of Schools Curriculum modelling to alleviate pressure created by fluctuating course enrolment numbers Interfaces importing key data relating to: students, staff, courses, programmes More effective provision and use of learning and teaching space Greater flexibility in managing staff teaching time More effective use of administrative staff resources Supporting family-friendly policies Reporting tools elivered Room modelling to influence and support provision and alignment of teaching space Timetabling planning tools Not yet tested n/a New system Not proven n/a Timetable planning tools Not yet tested Tools and data in place to facilitate appropriate curriculum/student modelling

5 Improved curriculum planning Scenario planning tools elivered Curriculum modelling to provide timetabling flexibility for a number of Schools Curriculum modelling to alleviate pressure created by fluctuating course enrolment Interfaces importing key data relating to: students, staff, courses, programmes Main project items already delivered The project has delivered the following: 1. Enterprise timetabler: this application is a.net client that is used by school teaching offices to manage timetables, rooms, and in some cases student data. The application is also used by the central Timetabling Unit to manage rooms under central management. Schools who are allocating students to sub-group activities (e.g. tutorials), use this application for this purpose. The Timetabling Unit perform the allocation of students to whole class activities on a daily basis. In an offline mode, the same application is used for timetable planning purposes, and has been used to model and manage room and building closures. eployment of this has been 2. Web timetables: this vehicle is used to provide information through a number of streams; a. room displays, and concourse displays of timetabled activities; b. timetables of activities organised by course or by location; c. combined timetables currently only through a list view; d. links from EUCLI for specific students; and e. personalised timetables showing, at a minimum, whole class activities. 3. Web room booking: used by any member of staff to request use of a room managed by the system; and for any student to directly book from a range of available study spaces All course related activities are booked through Enterprise timetabler, thus this is used for other events. 4. Automated feeds of student and staff data from the University IM, and course information from EUCLI. Key items planned for delivery 1. Room booking website: fed from Enterprise, a replacement for the EBIS room booking website for all bookable rooms. This website will show attributes of the room, including equipment, and photographs where available. The website is awaiting a minor technical issue to be resolved before going live. 2. Grid view of multiple courses: this work is being undertaken in-house due to significant performance issues with the supplier delivered solution. Initial indications are promising that a separate system can provide much improved performance, with an initial prototype prepared for gathering user feedback. 3. Improved stability: some of the issues identified at the start of semester 1 this year are addressed by a scheduled upgrade that is currently in ev/test. The supplier is working on a more comprehensive fix of other issues, with a delivery projection of May/June Roll-out of this second update will be deferred, and managed as a routine upgrade during 2014/15.

6 Key deliverable now deemed out of scope 1. Office 365 feed: students were to have had their personal timetables delivered via Office 365 in addition to having this available through the Web timetables system. This is currently in ev/test, however there is a performance issue affecting the scalability of the current design/solution. Given the restricted remaining project budget, this work has been suspended. 2. Student Allocator: was to provide student self-signup and web based management of student groups for staff. This supplier provided product, being a web-based solution, runs independently of the core Enterprise product. It operates on its own database, requiring data feeds between Enterprise and its database. Apart from the data inconsistency issues this causes, performance of the application was unacceptable in our environment, halting roll-out prior to 2013/14. The supplier is planning significant work on this product, but is not able to indicate a timescale by which the product would be ready for delivery. 3. MVM integration: MVM currently deliver comprehensive student personal timetables to 1 st and 2 nd year students, and had been planned to be integrated during 2013/14. Given the issues faced by the project, this work has been deferred, with the aim of picking it up in a follow-on project. The way forward The current project will end in July 2014 having brought the University from a position of no central timetabling system to its present position. Whilst this has achieved a significant improvement, with many of the benefits being realised, it is clear that more work needs to be done. In the meantime, the University has moved forward in its understanding of Timetabling, with other developments occurring simultaneously, most notably the roll-out of Office 365 to students, with subsequent plans to roll out to staff. Recognising this, the decision has been taken to instigate a working group to explore our areas of need, and propose a way forward. This will likely propose a business case to the University planning round in 2014/15 for a project commencing later in the year to raise the level of provision. System block diagram ave Laurenson, Academic Champion

7 7.5 University Website Project (UWP) Replace web content management system The project to replace our current wcms, Polopoly with rupal is well underway and we remain on schedule to start moving our first content during July. We are planning to migrate on a site by site basis and to be complete by ecember It is expected that the great bulk of content migration will be automated but there will be a need to intervene for some specific content types, eg news, events. The University web team are in the process of identifying the first set of sites to migrate at the time of writing. There are updates at the web publishers community sessions and the quarterly website technical peer group. For those units who need to retain the capability to develop their own features there will be the option to adopt rupal, use the University profile as a base configuration and then add their own local modules. We are setting up a change advisory board which will allow the CMS to grow and change over time such that locally developed modules may be incorporated into the University profile. The new website delivered through the rupal CMS will introduce a new information architecture and new content structures which will see ongoing evolution of the graphic design. To facilitate ongoing design enhancement, the focus is on the delivery of a design toolkit similar to the BBC s Global Experience Language ( ialogue is ongoing with managers of other University online systems about this approach and its potential scope, and continue to be very positive. Extra support for two strategic themes The UWP continues to provide editorial and web strategy support for the Global Academies and for the Student Experience Project. The UWP is providing resource to steer the editorial development of the online presence of all Global Academies in and out of Polopoly (the main site and three sites within Polopoly, and also supporting the comms staff in the Global Justice Academy, non-polopoly). We are helping setup and maintain blogs and a shared wiki space, along with a central mailing list. The main focus over the last few months has been to unite the Academies in a common approach whilst respecting and retaining the individuality of each Academy. For the Student Experience Project, website development activity has focused on the Student Experience Project site, and provision for applicants and new arrivals. A refresh of the New Students site was completed for the January arrivals and the Student Surveys webpages were reworked for the opening of the 2014 surveys. Research and liaison activity has produced a suite of student personas a tool for usercentred design - which are being employed in appraising, and communicating requirements, developments and changes to online information and services. Currently we are concentrating on the online provision for student services, events for new students, and the applicant experience. awn Ellis irector, University Website Programme

8 7.6 Business Intelligence / Management Information The BI/MI Programme Board met on 19 February 2014 to discuss progress against the project objectives, which include development of a BI/MI strategy and the road map to deliver that strategy. The Programme Board discussed the emerging themes and issues from the Project Board in particular those surrounding data: definitions, governance, ownership, data warehouse/mart. It was agreed that there was a need for a BI/MI Service that made data interoperable and delivered good, reliable information to those who needed it. To achieve confidence in the reliability of the data there will need to be a clarification of end-to-end business processes ensuring that all stages of the process are functional; this in turn requires that data definitions are understood at all levels of the organisation. This should result in improved data quality and greater confidence in resultant output/reports. Three roadshows were organised, taking place on the 4th, 11th, and 14th March The communications strategy will be launched in parallel. orothy Miell Convenor, BI/MI Steering Group 7.7 IT Security There has been increased awareness of the security risks inherent in the devolved nature of the University. In the past year a number of initiatives have been started to help manage the risk and to give assurance to the various University oversee committees that adequate steps are being taken to address the risks within the structure of the institution and its basis as a University as distinct from purely commercial organisations. Visits were made to most Heads of School to (a) gain an understanding of the scale of local operations and (b) to emphasise to them that as with health and safety, security of local (including personal data security) activities was their responsibility. Overall the level of capability matched the scale of local operations. There is increased awareness of the risks within colleges and, in particular, there is an active group of computing officers within the College of Science and Engineering that is addressing the security issues within schools. There is activity in the other colleges but not as focused. A remote penetration scanning capability was purchased from ESISS, a community shared service, which enables unlimited scanning of overall machine vulnerabilities but also web site specific vulnerabilities. The capability to utilise this service has been rolled out to 22 Computing Officers in schools. Regrettably the service does not record any usage statistics. Progress has been made towards turning the network from a normally open position from the main firewall perspective to that of normally closed. Extra resource has been recruited in the network team and the new member is due to start on the 17 th March In the light of the internal audit report that highlighted the lack of detailed guidelines over reporting of security incidents, a policy for handling such incidents has been drafted and is under discussion at the IT security working party and after that will be discussed by the Information Technology Committee (ITC). iscussions have been held with some of the systems owners of University Corporate systems to determine the risk from the current EASE password policies with a view to determining whether the password policy needs strengthening with the introduction of either a second challenge or a 2 nd factor authentication either with all

9 users or with a set of highly privileged users. It is anticipated that the roll out of the resulting decisions would be in the next 12 months. Security Incident Update Since the meeting of ITC in November, there has been two compromised websites, one Phishing attack and an identity theft from a guardian website due to a default password being used. Brian Gilmore, Chief IT Security Officer 7.8 Student Systems Roadmap The Student Systems Roadmap was approved by the Student Systems Board in October 2013, following a period of development and widespread consultation. The roadmap can be accessed at: The roadmap helps provide institutional leadership and direction for the support and development of student & academic administrative systems in the context of the University Strategy. The application of the roadmap ensures effort is being prioritised in-line with strategic, business and user requirements along with compliance activity, with a view to the short and medium term. Aspirational statements have been developed for the four key stakeholders: students, academic staff, administrative staff and decision makers & influencers. The roadmap identifies nine strands of work, articulating a desired future position for each, along with a rationale for change. In additional, a technical roadmap has been developed around four key strands of activity. An indicative timeline has been developed. It is highly likely that the document will be subject to change as the internal and external priorities evolve. Any changes will be reflected in subsequent versions of the document. The roadmap will be subject to periodic (six monthly) reviews and appropriate governance has been developed to ensure progress against the aspirations articulated in the roadmap, and progress against the benefits articulates at programme level for key stakeholders is measured. Key deliverables since ecember 2013 Update Online Registration for new students. New students now complete the registration process online rather than returning an amended pdf form for staff to key in amended details. Online process piloted for the January 2014 intake and will be rolled out for all new starts from February 2014 onwards. Some further enhancement may be delivered in the future. 2013/14 SITS Upgrade. Upgrade to version of the SITS software. A double upgrade of the system to ensure the software remains within the standard maintenance contract with Tribal. Change to responsibilities of Student Systems Board The Student Systems Board has approved a recommendation that the governance of the PATH system moves under its remit and the system is formally linked to the Programme and Course Information strand of the Student Systems Roadmap. This will provide a long term home to the system, aligned to other Student Systems (EUCLI, Personal Tutor, PPM, SMART etc.). This will take effect from March 2014.

10 Roadmap Priorities 2014/15 The Student Systems Board met on 3 March 2014 and approved project priorities and suggested pipeline work for the 2014/15 academic year. The table below provides a summary of this work. Project Priorities Assessment & Progression (evelopment work) irect Admissions Year 2 (evelopment work) Programme & Course Information Management (evelopment work) Enhancing Student Support PGR (evelopment work) Continuous Improvement/Enhancement (evelopment work) SITS Software Upgrade (Compliance) Technical Upgrade (Compliance) Statutory returns (Compliance) ata retention (Compliance) Work to support non-ssp led projects (Mix compliance and development) Pipeline work (or non-system focussed) Student Engagement (evelopment) Online Registration Final Phase (evelopment) Study Away (evelopment) CRM Business Case (evelopment) Personal Tutor Tools review (evelopment) External Examiners Phase 2 (evelopment) MI/BI Project eliverables (evelopment) Staff self-service (evelopment) Bursaries & Scholarships Phase 2 (evelopment) Future of Student Systems Roadmap The Student Systems Board has approved a recommendation that work is undertaken to review and refresh the Student Systems Roadmap to ensure it remains appropriate in light of existing and emerging institutional priorities. Key points that will influence discussions include: emerging institutional priorities (student numbers, changing student profile, increased distance learning), emerging Student Experience Strategy, Learning & Teaching priorities; use of student data; integration between systems; and the online student experience. A half-day session will be developed in the next couple of months. Barry Neilson, irector of Student Systems

D Ongoing Activities Update

D Ongoing Activities Update Knowledge Strategy Committee 23 January 2015 Ongoing Activities Update escription of paper 1. An update on various University-wide projects that fall within the remit of KSC. Action requested 2. KSC is

More information

University of Edinburgh Knowledge Strategy Committee. 8 June 2012. Use of the Project Governance Toolkit for Shared Academic Timetabling

University of Edinburgh Knowledge Strategy Committee. 8 June 2012. Use of the Project Governance Toolkit for Shared Academic Timetabling University of Edinburgh Knowledge Strategy Committee 8 June 2012 Use of the Project Governance Toolkit for Shared Academic Timetabling Brief description of the paper Shared Academic Timetabling has been

More information

External Audit BV Performance Report: Delivering Change Management and Financial Sustainability

External Audit BV Performance Report: Delivering Change Management and Financial Sustainability CLACKMANNANSHIRE COUNCIL THIS PAPER RELATES TO ITEM 05 ON THE AGENDA Report to: Resources and Audit Committee Date of Meeting: 24 September 2015 Subject: External Audit BV Performance Report: Delivering

More information

Information Services Information Technology Committee. 10 th June 2014. ITC Workplan for 2014/15

Information Services Information Technology Committee. 10 th June 2014. ITC Workplan for 2014/15 Information Services Information Technology Committee 10 th June 2014 ITC Workplan for 2014/15 Brief description of the paper The paper is a combination of a committee workplan for 2014/15 and a report

More information

A joint plan to foster a healthy and vibrant Healthcare IT market. Intellect & DH Informatics Directorate. Initial Issue

A joint plan to foster a healthy and vibrant Healthcare IT market. Intellect & DH Informatics Directorate. Initial Issue A joint plan to foster a healthy and vibrant Healthcare IT market Intellect & DH Informatics Directorate Initial Issue Crown Copyright 2012 Page 1 of 8 Amendment History: Version Date Amendment History

More information

Human Resources Report 2014

Human Resources Report 2014 Item 7 Item # Council CounciRemunerationl 3 February Date19 2015 March 2013 Human Resources Report 2014 Purpose of paper Action Public/Private Corporate Strategy 2013-15 Decision Trail Recommendations

More information

White Paper On Pilot Method Of ERP Implementation

White Paper On Pilot Method Of ERP Implementation White Paper On Pilot Method Of ERP Implementation Rod Clarke Rod Clarke provides guidance, advice and support to businesses in successfully applying IS/IT in support of their business goals. He brings

More information

How To Reform Social Work

How To Reform Social Work Social Work Reform Briefing from Children England March 2012 About This Briefing This briefing is provided on behalf of the Department for Education s overarching strategic partnership for voluntary, community

More information

CORNWALL COUNTY COUNCIL RESOURCE AND PERFORMANCE POLICY DEVELOPMENT AND SCRUTINY COMMITTEE

CORNWALL COUNTY COUNCIL RESOURCE AND PERFORMANCE POLICY DEVELOPMENT AND SCRUTINY COMMITTEE APPENDIX 1 CORNWALL COUNTY COUNCIL RESOURCE AND PERFORMANCE POLICY DEVELOPMENT AND SCRUTINY COMMITTEE CORPORATE PERFORMANCE MANAGEMENT REPORTING SINGLE ISSUE PANEL FINAL REPORT March 2006 CONTENTS Executive

More information

Appendix A: ICT and Information Management Strategy

Appendix A: ICT and Information Management Strategy Appendix A: ICT and Information Management 2014 2019 Head of Information and Business Change Sarah Caulkin October 2014 1 Version Control: Date Version Author Comments 04/08/14 0.1 Jo Harley First draft

More information

NIST Cloud Computing Program Activities

NIST Cloud Computing Program Activities NIST Cloud Computing Program Overview The NIST Cloud Computing Program includes Strategic and Tactical efforts which were initiated in parallel, and are integrated as shown below: NIST Cloud Computing

More information

Successful CRM. Delivered. Prepare for CRM Success. Our How to start right and stay right!

Successful CRM. Delivered. Prepare for CRM Success. Our How to start right and stay right! Successful CRM. Delivered. Prepare for CRM Success Our How to start right and stay right! ConsultCRM: Prepare for CRM Success Introduction ConsultCRM has years of experience in the area of Customer Relationship

More information

APPLICATION ANNUAL WORK PLAN (ONE OBJECTIVE PER PAGE)

APPLICATION ANNUAL WORK PLAN (ONE OBJECTIVE PER PAGE) GOVERNANCE Objective 1A Ensure program success through effective governance structures. The successful applicant will be required to work with a representative advisory group developed in consultation

More information

PROGRAMME MANAGEMENT AND BUSINESS PLANNING

PROGRAMME MANAGEMENT AND BUSINESS PLANNING PROGRAMME MANAGEMENT AND BUSINESS PLANNING This paper describes what lessons were learned from the programme management and business planning which was done to support the operation of the Help Scheme

More information

Performance Detailed Report. Date. Last saved: 12/10/2007 13:18:00. Property asset management. Bristol City Council. Audit 2006/07

Performance Detailed Report. Date. Last saved: 12/10/2007 13:18:00. Property asset management. Bristol City Council. Audit 2006/07 Performance Detailed Report Date Last saved: 12/10/2007 13:18:00 Property asset management Audit 2006/07 - Audit Commission descriptor to be inserted by Publishing- Document Control Author Filename Bob

More information

Connect Renfrewshire

Connect Renfrewshire How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation

More information

AUSTRALIAN CATHOLIC UNIVERSITY

AUSTRALIAN CATHOLIC UNIVERSITY AUSTRALIAN CATHOLIC UNIVERSITY STRATEGIC PLAN FOR ONLINE TEACHING AND LEARNING 2007 2009 Contextual Statement Australian Catholic University (ACU National) is committed to enhancing student access to online

More information

Data Communications Company 2 nd Floor, Ludgate House 245 Blackfriars Road London, SE1 9UF

Data Communications Company 2 nd Floor, Ludgate House 245 Blackfriars Road London, SE1 9UF Data Communications Company 2 nd Floor, Ludgate House 245 Blackfriars Road London, SE1 9UF 6th Floor Dean Bradley House 52 Horseferry Road London SW1P 2AF T +44 (0)20 7706 5100 F +44 (0)20 7706 5101 info@energynetworks.org

More information

Department of the Environment and Local Government. Project Management. Public Private Partnership Guidance Note 7. 14 April 2000

Department of the Environment and Local Government. Project Management. Public Private Partnership Guidance Note 7. 14 April 2000 Project Management Project Management Public Private Partnership Guidance Note 7 14 April 2000 Guidance Note 7 14 April 2000 Project Management Contents Section Page I INTRODUCTION...1 SCOPE AND PURPOSE

More information

Bedfordshire Fire and Rescue Authority Corporate Services Policy and Challenge Group 9 September 2014 Item No. 6

Bedfordshire Fire and Rescue Authority Corporate Services Policy and Challenge Group 9 September 2014 Item No. 6 For Publication Bedfordshire Fire Rescue Authority Corporate Services Policy Challenge Group 9 September 2014 Item No. 6 REPORT AUTHOR: SUBJECT: ASSISTANT CHIEF OFFICER (HUMAN RESOURCES AND ORGANISATIONAL

More information

Derbyshire County Council Performance and Improvement Framework. January 2012

Derbyshire County Council Performance and Improvement Framework. January 2012 Derbyshire County Council Performance and Improvement Framework January 2012 Contents 1. Introduction 3 2. About the framework 4 3. Planning 7 5. Monitoring Performance 8 6. Challenge and Review 11 7.

More information

External Performance Assessment Improvement Plan 2006/8 - Monitoring 6

External Performance Assessment Improvement Plan 2006/8 - Monitoring 6 Report title Agenda item External Performance Assessment Improvement Plan 2006/8 - Monitoring 6 Meeting Performance Management & Community Safety Panel 15 September 2008 Date Report by Document Number

More information

University Website Development Project

University Website Development Project Information Services Knowledge Strategy Committee 16 June 2009 University Website Development Project Brief description of the paper This paper provides an update to KSC on project progress for the University

More information

Update on Programme Management Controls & Risks

Update on Programme Management Controls & Risks Committee and Date Audit Committee 26/06/14 Update on Programme Management Controls & Risks Responsible Officer George Candler Director of Commissioning e-mail: George.Candler@shropshire.gov.uk Tel: 01743

More information

Information Commissioner's Office

Information Commissioner's Office Phil Keown Engagement Lead T: 020 7728 2394 E: philip.r.keown@uk.gt.com Will Simpson Associate Director T: 0161 953 6486 E: will.g.simpson@uk.gt.com Information Commissioner's Office Internal Audit 2015-16:

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

TEC Capital Asset Management Standard January 2011

TEC Capital Asset Management Standard January 2011 TEC Capital Asset Management Standard January 2011 TEC Capital Asset Management Standard Tertiary Education Commission January 2011 0 Table of contents Introduction 2 Capital Asset Management 3 Defining

More information

The overall aim for this project is To improve the way that the University currently manages its research publications data

The overall aim for this project is To improve the way that the University currently manages its research publications data Project Plan Overview of Project 1. Background The I-WIRE project will develop a workflow and toolset, integrated into a portal environment, for the submission, indexing, and re-purposing of research outputs

More information

Information security controls. Briefing for clients on Experian information security controls

Information security controls. Briefing for clients on Experian information security controls Information security controls Briefing for clients on Experian information security controls Introduction Security sits at the core of Experian s operations. The vast majority of modern organisations face

More information

Human Resources and Training update

Human Resources and Training update 4 November 2014 Performance and Resources Board 11 To consider Human Resources and Training update Issue 1 This report provides an update on policy developments relating to Human Resources and Training.

More information

PM Governance. Executive Team ADCA ADCA

PM Governance. Executive Team ADCA ADCA Item 6.5a Action Plan against the Recommendations Made in the Review of Risk Management Arrangements by PM Governance, November 2014 Key: PM Governance Paul Moore, Risk Consultant ADCA Associate Director

More information

Review of risk management

Review of risk management Review of risk management Report by Alvarez & Marsal presented to the BBC Trust Value for Money Committee, 1 July 2015 BRITISH BROADCASTING CORPORATION Review of risk management Report by Alvarez & Marsal

More information

University of Strathclyde: Information Services Directorate Operational Plan for 2014/15

University of Strathclyde: Information Services Directorate Operational Plan for 2014/15 University of Strathclyde: Information Services Directorate Operational Plan for 2014/15 Enabling the future: transforming our information systems and technology 2014/15 2014/2015 CONTENTS 1 DRIVERS, STRATEGIC

More information

Faculty of Education, Health and Sciences. PROGRAMME SPECIFICATION MSc Advanced Occupational Therapy. Valid from September 2012. www.derby.ac.

Faculty of Education, Health and Sciences. PROGRAMME SPECIFICATION MSc Advanced Occupational Therapy. Valid from September 2012. www.derby.ac. Faculty of Education, Health and Sciences PROGRAMME SPECIFICATION MSc Advanced Occupational Therapy Valid from September 2012 0 www.derby.ac.uk/ehs CONTENTS SECTION ONE: GENERAL INFORMATION... 1 SECTION

More information

NATIONAL INFORMATION BOARD. WORK STREAM 1.2 ROADMAP Enable me to make the right health and care choices

NATIONAL INFORMATION BOARD. WORK STREAM 1.2 ROADMAP Enable me to make the right health and care choices NATIONAL INFORMATION BOARD Personalised Health and Care 2020 WORK STREAM 1.2 ROADMAP Enable me to make the right health and care choices Providing citizens with access to an assessed set of NHS and social

More information

Board of Directors 26 th June 2015

Board of Directors 26 th June 2015 Board of Directors 26 th June 2015 AGENDA ITEM: 19 PRESENTED BY: PREPARED BY: Craig Black Helen Beck DATE PREPARED: 17/06/2015 SUBJECT: PURPOSE: E Care Update To provide The Trust Board with an update

More information

This document has been archived International Strategic Leadership of ICT (I-SLICT) programme

This document has been archived International Strategic Leadership of ICT (I-SLICT) programme Inspiring leaders to improve children s lives This document has been archived International Strategic Leadership of ICT (I-SLICT) programme www.education.gov.uk/nationalcollege/international Prospectus

More information

Department of Energy and Climate Change (DECC) Information Management Assessment Programme Action Plan

Department of Energy and Climate Change (DECC) Information Management Assessment Programme Action Plan Department of Energy and Climate Change (DECC) Information Management Assessment Programme Action Plan # Recommendation Actions Priority High/ Low/ Medium R1 DECC must ensure that where key services are

More information

BPU Head of Service Position Statement

BPU Head of Service Position Statement BPU Head of Service Position Statement The aim of this paper is to provide a position statement regarding the identified BPU functions within the Annual Council Reporting Framework. Workforce It is considered

More information

SUBMITTED TO: NORFOLK AND SUFFOLK COLLABORATION PANEL - 3 SEPTEMBER 2014 ERP (ENTERPRISE RESOURCE PLANNING) PROJECT UPDATE

SUBMITTED TO: NORFOLK AND SUFFOLK COLLABORATION PANEL - 3 SEPTEMBER 2014 ERP (ENTERPRISE RESOURCE PLANNING) PROJECT UPDATE ORIGINATOR: CHIEF CONSTABLE PAPER NO: NS14/18 SUBMITTED TO: NORFOLK AND SUFFOLK COLLABORATION PANEL - 3 SEPTEMBER 2014 SUBJECT: ERP (ENTERPRISE RESOURCE PLANNING) PROJECT UPDATE SUMMARY: 1. The Collaboration

More information

How to organise / structure an e-commerce team

How to organise / structure an e-commerce team How to organise / structure an e-commerce team This note has been written by Michael de Kare-Silver Michael has been involved in the digital technology, e-commerce and Mobile world for some 15 yrs. He

More information

Audit and Risk Management Committee. IT Security Update

Audit and Risk Management Committee. IT Security Update Audit and Risk Management Committee 26 th February 2015 IT Security Update Description of paper 1. The purpose of this paper is to update the Committee on current security issues and what steps are being

More information

Service Catalogue. Inside

Service Catalogue. Inside Service Catalogue This catalogue provides an overview of Xceed Group s main services and areas of expertise. Our people, tools & processes underpin these propositions and capabilities and enable us to

More information

PEOPLE AND ORGANISATION DEVELOPMENT STRATEGIC FRAMEWORK FOR LOCAL GOVERNMENT IN NORTHERN IRELAND

PEOPLE AND ORGANISATION DEVELOPMENT STRATEGIC FRAMEWORK FOR LOCAL GOVERNMENT IN NORTHERN IRELAND PEOPLE AND ORGANISATION DEVELOPMENT STRATEGIC FRAMEWORK FOR LOCAL GOVERNMENT IN NORTHERN IRELAND DRAFT JULY 2011 PEOPLE AND ORGANISATION DEVELOPMENT STRATEGIC FRAMEWORK FOR LOCAL GOVERNMENT IN NORTHERN

More information

Cisco Security Optimization Service

Cisco Security Optimization Service Cisco Security Optimization Service Proactively strengthen your network to better respond to evolving security threats and planned and unplanned events. Service Overview Optimize Your Network for Borderless

More information

Business Operations. Module Db. Capita s Combined Offer for Business & Enforcement Operations delivers many overarching benefits for TfL:

Business Operations. Module Db. Capita s Combined Offer for Business & Enforcement Operations delivers many overarching benefits for TfL: Module Db Technical Solution Capita s Combined Offer for Business & Enforcement Operations delivers many overarching benefits for TfL: Cost is reduced through greater economies of scale, removal of duplication

More information

How Good is Our Council?

How Good is Our Council? A guide to evaluating Council Services using quality indicators Securing the future... l Improving services l Enhancing quality of life l Making the best use of public resources Foreword Perth & Kinross

More information

Oxford City Council ICT Strategy 2015 2018

Oxford City Council ICT Strategy 2015 2018 Oxford City Council ICT Strategy 2015 2018 1 Contents 2 Overview... 2 3 OCC Business Drivers... 2 4 ICT Principles... 3 4.1 Business Requirements... 3 4.2 Information Management... 3 4.3 Applications...

More information

Audit Scotland Annual Report on Disability Equality A progress report for Dec 2007 to Nov 2008

Audit Scotland Annual Report on Disability Equality A progress report for Dec 2007 to Nov 2008 Audit Scotland Annual Report on Disability Equality A progress report for Dec 2007 to Nov 2008 Page 1 of 13 Introduction Background 1. Audit Scotland provides services to the Auditor General and the Accounts

More information

The CQC have identified the following Must do s and Should do s in relation to outpatient services:

The CQC have identified the following Must do s and Should do s in relation to outpatient services: Report to: Council of Governors Meeting Date: 18 th November 2015 Subject: Outpatient Programme Board Update Author: Rob Walker, Interim Deputy Chief Operating Officer 1. Introduction This paper provides

More information

JOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security)

JOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security) JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security) 2. HRMS REFERENCE NUMBER: HR14195 3. ROLE CODE: FINSLTSR4 4. DEPARTMENT: Department of Computer Science Faculty of Science

More information

Jenny Obee, Head of Information Management jenny.obee@barnet.gov.uk, Tel: 020 8359 4859. Micailah Fleming, IT Director micailah.fleming@capita.co.

Jenny Obee, Head of Information Management jenny.obee@barnet.gov.uk, Tel: 020 8359 4859. Micailah Fleming, IT Director micailah.fleming@capita.co. Performance and Contract Management Committee 7 January 2016 Title Report of Wards Status ICT Operations ITIL Methodology Assessment Chief Operating Officer All Public Urgent Key No No Enclosures None

More information

Balancing the Outsourcing Equation

Balancing the Outsourcing Equation Whitepaper Balancing the Outsourcing Equation A Blueprint on how to obtain the benefits of outsourcing without the risks. 2013 Blueprint Software Systems Inc. All rights reserved Executive Summary This

More information

CRM Budgeting & Planning

CRM Budgeting & Planning This document has been put together to support clients with their budgeting and planning for implementing CRM for a Phase 1. No matter what your budget, Cloud9 Insight have designed three different first

More information

School of Mathematics QA Model UNDERGRADUATE and POSTGRADUATE TAUGHT PROGRAMMES

School of Mathematics QA Model UNDERGRADUATE and POSTGRADUATE TAUGHT PROGRAMMES School of Mathematics QA Model UNDERGRADUATE and POSTGRADUATE TAUGHT PROGRAMMES November 2011 1. ACADEMIC MANAGEMENT STRUCTURE The School Policy and Advisory Committee comprises the following members of

More information

MICROSOFT DYNAMICS CRM

MICROSOFT DYNAMICS CRM MICROSOFT DYNAMICS CRM SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S MICROSOFT DYNAMICS CRM CAPABILITY INTRODUCTION Lockheed Martin offers a

More information

Business Intelligence is a system that collects, integrates, analyses and presents business information to support better business decision making.

Business Intelligence is a system that collects, integrates, analyses and presents business information to support better business decision making. UNIVERSITY OF EXETER BUSINESS INTELLIGENCE Key Messages & Communications Plan 1 Key Messages Background: Staff from across the University extract information from a variety of data storage areas to support

More information

LONDON SCHOOL OF COMMERCE. Programme Specifications for the. Cardiff Metropolitan University. MSc in International Hospitality Management

LONDON SCHOOL OF COMMERCE. Programme Specifications for the. Cardiff Metropolitan University. MSc in International Hospitality Management LONDON SCHOOL OF COMMERCE Programme Specifications for the Cardiff Metropolitan University MSc in International Hospitality Management 1 Contents Programme Aims and Objectives 3 Programme Learning Outcomes

More information

Aintree Library and Information Resource Centre (LIRC) Strategy 2011-14. Introduction

Aintree Library and Information Resource Centre (LIRC) Strategy 2011-14. Introduction Aintree Library and Information Resource Centre (LIRC) Strategy 2011-14 Introduction The Aintree Library and Information Resource Centre (LIRC) is a multidisciplinary library facility based within the

More information

The University of Edinburgh

The University of Edinburgh The University of Edinburgh Minutes of the meeting of Senatus Quality Assurance Committee (SQAC) held at 2 p.m. on Thursday 23 rd October 2014 in the Raeburn Room, Old College Minutes are draft until approved

More information

CRM Phase 3 Development, support and maintenance - Questions and Answers

CRM Phase 3 Development, support and maintenance - Questions and Answers No. Question Answer 1. 2. 3. 4. 5. 6. 7. Are we able to discuss the requirements of this tender with the UKCES prior to submitting our proposal? Can we be placed on a list to be notified of future opportunities

More information

THE HIGHLAND COUNCIL Resources Committee 27 May 2015

THE HIGHLAND COUNCIL Resources Committee 27 May 2015 THE HIGHLAND COUNCIL Resources Committee 27 May 2015 Agenda Item 21 Unified Communications Project Report by the Depute Chief Executive/Director of Corporate Development Report No RES/ 48/15 Summary This

More information

UCDHR. HR Strategy Implementation & Quality Improvement Plan: 2012-2015

UCDHR. HR Strategy Implementation & Quality Improvement Plan: 2012-2015 UCDHR HR Strategy Implementation & Quality Improvement Plan: 2012-2015 HR Strategy Implementation Plan and Quality Improvement Plan Introduction This Action Plan is a combination of the HR Strategy Implementation

More information

2 Matters to report from internal audit work completed during the period

2 Matters to report from internal audit work completed during the period 1 Introduction Appendix A 1.1 This report summarises the work undertaken during the nine months of the year to 31 December 2011 by the council's Internal Audit Service under the internal audit plan for

More information

Recorded Crime in Scotland. Scottish Government

Recorded Crime in Scotland. Scottish Government Recorded Crime in Scotland Scottish Government Assessment Report 2 June 2009 Recorded Crime in Scotland June 2009 Crown Copyright 2009 The text in this document may be reproduced free of charge in any

More information

IS Technology Enhanced Learning Strategy 2014-2017. Authors: Mark Wetton/Anne- Marie Scott, June 2014 Version: 11

IS Technology Enhanced Learning Strategy 2014-2017. Authors: Mark Wetton/Anne- Marie Scott, June 2014 Version: 11 IS Technology Enhanced Learning Strategy 2014-2017 Authors: Mark Wetton/Anne- Marie Scott, June 2014 Version: 11 Scope This document sets out the strategy for the Information Services (IS) provision of

More information

JOINT FACULTY DIGITAL COMMUNICATIONS STRATEGY

JOINT FACULTY DIGITAL COMMUNICATIONS STRATEGY LONDON S GLOBAL UNIVERSITY JOINT FACULTY DIGITAL COMMUNICATIONS STRATEGY UCL Arts & Humanities (AH) UCL Social & Historical Sciences (SHS) UCL School of Slavonic & East European Studies (SSEES) October

More information

Managing ICT contracts in central government. An update

Managing ICT contracts in central government. An update Managing ICT contracts in central government An update Prepared by Audit Scotland June 2015 Auditor General for Scotland The Auditor General s role is to: appoint auditors to Scotland s central government

More information

PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT MATURITY MODEL (P3M3)

PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT MATURITY MODEL (P3M3) PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT MATURITY MODEL (P3M3) 1st February 2006 Version 1.0 1 P3M3 Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce This is a Value

More information

STL Microsoft Dynamics CRM Consulting and Support Services

STL Microsoft Dynamics CRM Consulting and Support Services STL Microsoft Dynamics CRM Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk

More information

The Cabinet Committee on Performance Improvement is asked to review and comment on the report.

The Cabinet Committee on Performance Improvement is asked to review and comment on the report. Cabinet Committee on Performance Improvement Meeting to be held on 28 th July 2015 Report of the Head of Exchequer Services Electoral Divisions affected: All Debt Management Recovery Plan Update Report

More information

Appendix 1: Performance Management Guidance

Appendix 1: Performance Management Guidance Appendix 1: Performance Management Guidance The approach to Performance Management as outlined in the Strategy is to be rolled out principally by Heads of Service as part of mainstream service management.

More information

ARGYLL AND BUTE COUNCIL SUPPORT SERVICES REVIEW HR & PAYROLL EXECUTIVE SUMMARY- 2 NOVEMBER 2011

ARGYLL AND BUTE COUNCIL SUPPORT SERVICES REVIEW HR & PAYROLL EXECUTIVE SUMMARY- 2 NOVEMBER 2011 ARGYLL AND BUTE COUNCIL SUPPORT SERVICES REVIEW HR & PAYROLL EXECUTIVE SUMMARY- 2 NOVEMBER 2011 1 Introduction 1.1 The Heads of Customer & Support Services, Improvement & HR and the workstream leads for

More information

Risk Management Strategy & Implementation Plan 2014 2016

Risk Management Strategy & Implementation Plan 2014 2016 St George s Healthcare NHS Trust: the next decade Risk Management Strategy & Implementation Plan 2014 2016 DRAFT VERSION 6.0 UPDATED 19.11.14 Executive summary We know, from external assurances received

More information

Position Title: Global Advanced Technologies - Subsurface Solutions Manager

Position Title: Global Advanced Technologies - Subsurface Solutions Manager 1. THE POSITION VoP Grade Region/ Asset Location Job Summary TBC Global IT & Technology: Global Advanced Technologies Reading This is a new role in the new Global IT & Technology organisation, fulfilling

More information

QUEEN S UNIVERSITY BELFAST. e-learning and Distance Learning Policy 2009-2012

QUEEN S UNIVERSITY BELFAST. e-learning and Distance Learning Policy 2009-2012 QUEEN S UNIVERSITY BELFAST e-learning and Distance Learning Policy 2009-2012 1 Introduction The University defines e-learning as learning facilitated and supported through the use of information and communication

More information

Career proposition for software developers and web operations engineers

Career proposition for software developers and web operations engineers Career proposition for software developers and web operations engineers Introduction The Government Digital Service is at the centre of the digital transformation of government, making information and

More information

The PMO as a Project Management Integrator, Innovator and Interventionist

The PMO as a Project Management Integrator, Innovator and Interventionist Article by Peter Mihailidis, Rad Miletich and Adel Khreich: Peter Mihailidis is an Associate Director with bluevisions, a project and program management consultancy based in Milsons Point in Sydney. Peter

More information

Staff Survey 2003/4 Action Plan

Staff Survey 2003/4 Action Plan Staff Survey 2003/4 Action Plan ATTACHMENT A Employee Development Staff not receiving a well structured performance Concern about lack of feedback on performance and extent work is valued Staff who received

More information

British School of Commerce

British School of Commerce British School of Commerce Programme Specification for the Cardiff Metropolitan University Master of Business Administration (MBA) Major Project Stage 1 Contents Page 1 Programme Aims and Objectives 3

More information

Griffith IT Plan 2013-2017 Delivering alignment and agility

Griffith IT Plan 2013-2017 Delivering alignment and agility Griffith IT Plan 2013-2017 Delivering alignment and agility Sir Samuel Griffith Centre Nathan Campus Background IT Plan 2013-2017: Delivering alignment and agility In August 2012 the University Council

More information

Informatics: The future. An organisational summary

Informatics: The future. An organisational summary Informatics: The future An organisational summary DH INFORMATION READER BOX Policy HR/Workforce Management Planning/Performance Clinical Document Purpose Commissioner Development Provider Development Improvement

More information

LTAS18.3 Recommendation for approval of the MSc, Postgraduate Diploma and Postgraduate Certificate in Professional Accountancy Programme (UCL)

LTAS18.3 Recommendation for approval of the MSc, Postgraduate Diploma and Postgraduate Certificate in Professional Accountancy Programme (UCL) Recommendation for approval of the MSc, Postgraduate Diploma and Postgraduate Certificate in Professional Accountancy Programme (UCL) Purpose Members of the Learning, Teaching and Assessment Sub-committee

More information

ITC 19 th November 2015 Creation of Enterprise Architecture Practice

ITC 19 th November 2015 Creation of Enterprise Architecture Practice ITC 19.11.15 ITC 19 th November 2015 Creation of Enterprise Architecture Practice C Description of paper 1. As part of a wider strategy of Digital Transformation of the University s core services, ISG

More information

Avon & Somerset Police Authority

Avon & Somerset Police Authority Avon & Somerset Police Authority Internal Audit Report IT Service Desk FINAL REPORT Report Version: Date: Draft to Management: 19 February 2010 Management Response: 12 May 2010 Final: 13 May 2010 Distribution:

More information

Quick guide: Implementing an IT solution

Quick guide: Implementing an IT solution Quick guide: Implementing an IT solution This Quick Guide is part of a series of information products aimed to assist small to medium sized businesses purchasing an Information Technology (IT) solution.

More information

Records Management and Information Lifecycle Strategy

Records Management and Information Lifecycle Strategy LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST Records Management and Information Lifecycle Strategy DOCUMENT VERSION CONTROL Document Type and Title: Strategy New or Replacing: Revised/Updated Version

More information

Review of DBS Data Retention Policy

Review of DBS Data Retention Policy Review of DBS Data Retention Policy October 2015 Contents Distribution of Report... 3 EXECUTIVE SUMMARY... 4 Key Observations and Recommendations... 4 DETAILED FINDINGS: DATA RETENTION POLICY REVIEW...

More information

EMPLOYABILITY AND THE UNDERGRADUATE BUILDING SURVEYING PROGRAMME AT THE UNIVERSITY OF SALFORD

EMPLOYABILITY AND THE UNDERGRADUATE BUILDING SURVEYING PROGRAMME AT THE UNIVERSITY OF SALFORD EMPLOYABILITY AND THE UNDERGRADUATE BUILDING SURVEYING PROGRAMME AT THE UNIVERSITY OF SALFORD Andy Bowden, University of Salford, School of Construction & Property Management. BACKGROUND This reflective

More information

Developing new GCSE, A level and AS qualifications for first teaching in 2016

Developing new GCSE, A level and AS qualifications for first teaching in 2016 Developing new GCSE, A level and AS qualifications for first teaching in 2016 covering: GCSE Art and design Computer science Dance Music Physical education A level and AS qualifications Ancient languages

More information

ATTACHMENTS: 1. CUSTOMER EXPERIENCE PROGRAM CHART

ATTACHMENTS: 1. CUSTOMER EXPERIENCE PROGRAM CHART INFORMATION REPORT REPORT TITLE: ITEM NUMBER: 1176 DATE OF MEETING: 14 JULY 2014 AUTHOR: JOB TITLE: RESPONSIBLE OFFICER: JOB TITLE: COMMUNITY GOAL: CUSTOMER EXPERIENCE PROGRAM ANNABEL SHINKFIELD MANAGER

More information

Appendix D Programme Stream 6 CRM Procurement. Programme Stream 6 Remodelling of Customer Services Programme CRM Procurement

Appendix D Programme Stream 6 CRM Procurement. Programme Stream 6 Remodelling of Customer Services Programme CRM Procurement Programme Stream 6 Remodelling of Customer Services Programme CRM Procurement Recommendations That the Executive note CRM procurement will be put out to tender in 2010/11 and note the proposed phasing

More information

AGENDA ITEM 5 AYRSHIRE SHARED SERVICE JOINT COMMITTEE 1 MAY 2015 AYRSHIRE ROADS ALLIANCE CUSTOMER SERVICE STRATEGY

AGENDA ITEM 5 AYRSHIRE SHARED SERVICE JOINT COMMITTEE 1 MAY 2015 AYRSHIRE ROADS ALLIANCE CUSTOMER SERVICE STRATEGY AYRSHIRE SHARED SERVICE JOINT COMMITTEE 1 MAY 2015 AYRSHIRE ROADS ALLIANCE CUSTOMER SERVICE STRATEGY Report by the Head of Roads Ayrshire Roads Alliance PURPOSE OF REPORT 1. The purpose of this report

More information

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk SHAREPOINT SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S SHAREPOINT CAPABILITY Lockheed Martin offers a full end to end service, delivering

More information

JOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security)

JOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security) JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security) 2. HRMS REFERENCE NUMBER: HR14196 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Department of Computer Science Faculty of Science

More information

NORTH AYRSHIRE COUNCIL CORPORATE ASSET MANAGEMENT STRATEGY 2013-2023 JANUARY 2013

NORTH AYRSHIRE COUNCIL CORPORATE ASSET MANAGEMENT STRATEGY 2013-2023 JANUARY 2013 APPENDIX 1 NORTH AYRSHIRE COUNCIL CORPORATE ASSET MANAGEMENT STRATEGY 2013-2023 JANUARY 2013 Page 1 of 10 1. INTRODUCTION It is widely recognised that asset management is a core component of effective

More information

Invitation to Quote for consultancy services: a review of business planning arrangements

Invitation to Quote for consultancy services: a review of business planning arrangements Invitation to Quote for consultancy services: a review of business planning arrangements 1.0 Overview 1.1 The General Pharmaceutical Council (GPhC) is undertaking a review of the following processes and

More information

An Approach to Records Management Audit

An Approach to Records Management Audit An Approach to Records Management Audit DOCUMENT CONTROL Reference Number Version 1.0 Amendments Document objectives: Guidance to help establish Records Management audits Date of Issue 7 May 2007 INTRODUCTION

More information

How To Improve The Quality Of Education In The Uk

How To Improve The Quality Of Education In The Uk IADT Institutional Review Response, Implementation Plan & Timeframe June 2011 Introduction IADT welcomes the report of the Expert Panel following the Institutional Review of Providers of Higher Education

More information

The Financial Planning Analysis and Reporting System (FPARS) Project: Implementation Status Update

The Financial Planning Analysis and Reporting System (FPARS) Project: Implementation Status Update STAFF REPORT ACTION REQUIRED The Financial Planning Analysis and Reporting System (FPARS) Project: Implementation Status Update Date: March 24, 2014 To: From: Wards: Reference Number: Government Management

More information