Welcome to D House. today & tomorrow. a presentation to KWAP

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1 Welcome to D House today & tomorrow a presentation to KWAP A presentation to KWAP Johan Dennelind, CEO 25 th March 2010

2 our story so far

3 Born and bred in Malaysia 3 providing mobile services in Malaysia since 1995; prepaid pioneer RM4.9bn revenue in 2009; revenue market share ~25% ~ 2800 employees 49% owned by Telenor Group current market capitalisation RM17.5bn

4 Telenor Group 4 Majority positions Norway Telenor Mobil Sweden Telenor Sweden Market position 1 3 Nordic 7 mill mobile subscribers 42% of Group revenues* 38% of Group EBITDA* Market position 2 Minority positions Russia VimpelCom Denmark Sonofon 2 43% of Group OCF* Bangladesh Grameenphone 1 Thailand DTAC Pakistan Telenor Pakistan 2 2 Asia 74 mill mobile subscribers 29% of Group revenues Malaysia DiGi 3 Central &Eastern Europe 31% of Group EBITDA 20% of Group OCF Hungary Pannon Montenegro Promonte mill mobile subscribers 17% of Group revenues 24% of Group EBITDA Serbia Telenor Serbia 2 33% of Group OCF Ukraine Kyivstar 1 *Nordic consists of the mobile and fixed operations. Subscriber figures as at the end of Q *Revenues, EBITDA and Operating Cash Flow (OCF) before other items pr Q (excl. eliminations, incl. Kyivstar). OCF defined as EBITDA less capex

5 DiGi in 2004 a pretty tough starting point 5 Celcom - resourceful incumbent who wants to regain no 1 position revenue RM4.3bn EBITDA 46% revenue market share ~32% DiGi - weak #3, should be gone but still breathing market cap 1b USD revenue RM2.2bn EBITDA 44% revenue market share ~16% Maxis - shining superstar, defense by attacking all segments Revenue RM5.7bn EBITDA 57% revenue market share ~52%

6 A remarkable transformation since Celcom resourceful incumbent who wants to regain no. 1 position revenue RM 4.3bn EBITDA 46% revenue market share ~32% DiGi - weak #3, should be gone; but still breathing market cap US$1b revenue RM 2.2bn EBITDA 44% revenue market share ~16% Maxis - shining superstar, defense by attacking all segments revenue RM 5.7bn EBITDA 57% revenue market share 52% Subscriber (mil) Revenue (RMmil) EBITDA (Rmmil)

7 We changed our culture, structure & mind-set 7 break old structure; set new organisation benchmark de-emphasize organisational hierarchy; reduce management levels higher expectations on managers; reward high performance increased responsibilities on individual basis; independent from promotions, grading & titles

8 2009 a year of transition 8 economy in recession; customer confidence improving towards latter part of the year industry growth & the year when mobile internet took off & DiGi finally entered the arena targeted cost savings achieved; EBITDA margin impacted by higher traffic costs, bad debts & mobile internet expansion costs capital discipline led to above guidance Operating Cash Flow of RM1.4bil

9 Fought well despite lack of wide 3G coverage 9 in 2009, broadband stood for 25% of total market growth excluding broadband, DiGi defended revenue market share well Celcom gained market share Maxis lost substantial revenue market share to Celcom and some to DiGi * Other telcos represent < 1% of rev mkt share

10 Strong financial performance 10 Revenue (RMmil) Net profit (RMmil) CAGR revenue growth in excess of 16% from net profit grew more than 7-fold in the same period EBITDA (RMmil) OpCF(RMmil) EBITDA margin EBITDA above RM2bn mark since 2007; margin stable at mid-40 s generating strong operating cashflow in excess of RM1bn since % 44% 44% 46% 48% 45% 43%

11 Committed to shareholder value creation 11 Net dividend/share (sen) Pay-out ratio ROE grew market capitalisation RM12.3bn or >262% % 131% 128% 128% 119% 66% 67% 60% 46% 21% RM5.8bn cash returned to shareholders since 2005 Market capitalisation (RMmil) Share price (RM) 10.30bn 17.31bn 16.37bn 17.07bn committed to a higher dividend payout ratio from 2010; to be paid quarterly 2.17bn bn 4.71bn continue to work on optimal capital structure for the long term

12 what s next

13 DiGi today 13 closed coverage & quality gap; first to launch Turbo 3G (HSPA 14.4Mbps) mobile internet network smart devices a key component to grow data revenue more complete services portfolio for key target segments fit for fight to compete for growth & market share

14 What drives us? 14 Every day we go the extra mile, in small and big ways, to exceed our customers expectations, by delivering mobile and internet services that are; Made for me, Make it easier, and offer the Best deal

15 Entering a new phase 15 still growth in voice but at a slower pace; still organic growth in the market growing demand for mobile data access & services; driven by internet & services innovations & increased adoption/availability of smart devices inclusive net books/smart phones continued price pressure; operational efficiency important

16 Mid-term strategic focus 16 continued segment & CRM focus grow mobile internet business be truly customer & value centric drive operational efficiency through further cost & asset optimisation enhance cash-generation & optimise balance sheet

17 Mobile internet driving growth 17 relevance est. market size of mobile broadband RM3bil to RM4bil in 3 years simplicity mobile internet revenue contribution visible in 2010; significant from 2011 best value >500k mobile internet customers currently; ~10% on mobile broadband most advanced 14.4 HSPA network deployed across Malaysia; strong Telenor Group synergies

18 Operational efficiency on the agenda 18 continued focus on cost efficiency & asset optimisation to improve cash flow and return on capital ongoing execution of capital management roadmap; balance sheet optimal in 2010

19 2010 outlook 19 industry revenue growth ~5%; DiGi aims to be above EBITDA margin under pressure but aiming to improve margin with further cost optimisation capex around 09 level absolute operating CF above 09 level (> 28% OpCF margin)

20 Accolades 20

21 Mange Takk ~ Terima Kasih ~ Thank You

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