1 Aviano at Desert Ridge What's Covered 2 Fit & Finish Warranty 3 Getting Started 50 Some Key Recommendations 51 Icon Key 52 Intent and Limitations.,, 53 Benefits Of Using This Manual 54 Appliances,, 55 Dishwasher..,, 55 Garbage Disposal 56 Oven, Range and Range Hood 58 Cabinets and Countertops, 59 Cabinets 59 Countertops 61 Ceramic Tile 62 Natural Stone 64 Plastic Laminate, 65 Solid Surfaces 66 Caulking,,,, 67 Climate Control, 69 Hot and Dry Weather Conditions 69 Air Conditioning Condensate Drain Line 70 Air Filters 71 Electric Fireplace 72 HV AC System 74 Registers (Air Vents) 75 Thermostat 76 Doors and Walls, 77 Doors 77 Walls 79 Electrical Systems and Safety 81 Circuit Breakers 81 Exhaust Fans 84 Ground Fault Circuit Interrupter (GFCI) 85 Outlets 86 Smoke Detectors 88 HOM-Rev ii
2 Aviano at Desert Ridge Floor Coverings ' 89 Carpeting 90 Ceramic Tile 92 Natural Stone 93 Sheet Vinyl 94 Wood '.' 95 Plumbing 97 Emergencies 98 Common Plumbing Problems and Repairs 98 Sinks 100 Toilets 102 Tubs and Showers 104 Water Heater 106 Water Pressure Regulator 108 Caulking and Sealant 109 Decks 111 Stucco 113 Lighting 115 Openings : 117 Exterior Doors 117 Garage Doors '.' 120 Skylights 122 Vents 123 Windows 125 Roofing System ' 127 Inspections 127 Roofing Terms and Definitions 128 Gutters and Downspouts 129 Screed & Foundation 131 Trim and Accents 133 Drainage and Irrigation 136 Backflow Preventer 136 Drainage and Grading 137 Expansive Soils 139 Irrigation System and Controller 140 Sprinkler Spray Heads 143 Valves 145 Hardscape 146 Additions 146 Concrete Surfaces 147 HOM-Rev Master Manuals, Inc. Copyright All Rights Reserved.
3 Aviano at Desert Ridge Plants 149 Shrubs and Vines 150 Trees.., 152 Turf and Groundcover 154 Walls and Fencing., 156 Masonry 157 Stucco,,, 158 Tubular Steel '" 159 Mold,, 161 Pest Control 163 Burrowing Animals 163 General Pest Control Precautions 163 Termites 163 Protecting Your Horne While You're Away 165 Appliances and Electricity 165 Pest Control 165 Security 165 Water and Plumbing 165 HOME MAINTENANCE SUMMARY Monthly,, 167 Quarterly 168 Seasonally, 169 Twice Per Year 169 Annually, 170 References, 173 Additional Builder Supplied Information 173 HOM-Rev iv
4 Aviano at Desert Ridge HOM-Rev Master Manuals, Inc. Copyright All Rights Reserved.
5 Homebuilder's Warranty TOLL BROTHERS, 11vC. Congratulations! At this time, you have received a notice to schedule settlement of your new Toll Brothers home. This is an anxious and exciting point of your homebuilding process with our company. We are equally proud and anxious to deliver this home to you and your family with all the quality expectations that brought you to Toll Brothers months ago. The purpose of this Homeowner's Warranty (Manual) is threefold. The manual will explain how our two-step pre-settlement orientation process works; secondly, it will outline our company's warranty coverage and procedures, and thirdly, it will provide you with numerous care and maintenance guidelines to protect and preserve the quality components in your home. This home represents a significant investment on your part, and we respect and appreciate your confidence in selecting Toll Brothers as your builder. Customer satisfaction is our primary goal in building and maintaining our reputation as America's #1 luxury builder.
6 For a period of one year from your close of escrow, you are covered by your builder's express written warranty covering the fit and finish of building components (such as cabinets, mirrors, flooring, interior and exterior walls, countertops, and paint fmishes or trim) and are subject to the terms and exclusions of that warranty. The fit and finish warranty means that the builder will repair significant defects or failure of these items. Scratches or damages caused by the homeowner or others after the move in are the responsibility of the homeowner. Nothing in this document is intended to imply that the builder is offering an enhanced protection agreement.
7 Pre-Closing Orientation and Inspection We look forward to and take very seriously our Two-Step Pre-Closing Orientation as the first segment of the settlement process. As the representative of Toll Brothers, I will conduct a walk-through orientation of your home with you approximately seven days prior to the scheduled close of escrow. I will acquaint you with all the features, components, and maintenance requirements of your home. We insist that you as the occupantlhomeowner attend this orientation and inspection as opposed to a relative, friend, agent, or other representative. Also, at this time, I will note and/or discuss any imperfections you may notice. These items will be noted on our Pre-Closing Orientation Inspection Form with a corrective action that is agreed upon at this time. A second walk -through orientation will be conducted on the day of or before your closing date. The primary objective of this preclosing walk-through is to confirm remedy of the outstanding items noted on the Inspection form initiated from the first walk. The Pre-Closing Orientation and Inspection Form is extremely detailed and must be the only form of record for any imperfections noted before settlement. I strongly encourage you to allow our Construction staff the recommended seven working days to complete punch list items noted on the first walk-through prior to your final inspection on the day of or before closing.
8 TABLE OF CONTENTS Information Private Home Inspectors APPlian ces. Cabinets. C au lking. Concrete (Driveways, Patios, Stem Walls, Walkways, Masonry). Co un te rto p s. C ultu red M arb Ie. Drywall (Gypsum Wall Board). E Iectri cal Systerns. Fences. Fire p laces. Floor Coverings Gates. Glass & Windows. Gra ding. Heating & Air Conditioning (HV AC). Insula ti on. Interior & Exterior Wood Products. Paint. Plumbing Systems & Fixtures. Roof. Sewage Ejectors & Sump Pumps. Stucco......
9 Toll Brothers, Inc. Warran(v Manual III II II WARRANTY WARRANTY REQUEST FORMS: Warranty service items may occur after close of escrow. These should be noted on a to our Warranty Department (The address and fax number are printed on the Request Form) for tracking purposes. No request will be accepted in any other format or Upon Toll Brothers' receipt of a Warranty Request/Inspection Form, a letter will be sent acknowledging receipt of the request. A Toll Brothers Construction Manager or
10 you understand his or her comments in column (5). After the inspection sheet is signed, the Construction Manager will forward it to each Subcontractor noted. Each subcontractor will have their service department contact you directly for scheduling service. Subcontractors are notified that all outstanding warranty work orders should be completed within 14 calendar days. COMPLETION OF THE WARRANTY REQUEST: Within seven days of the Construction Manager's inspection, work shall commence. As each Subcontractor completes his or her item(s), please sign-off on the Subcontractor's copy of the Warranty form acknowledging that the item is complete. The Subcontractor is instructed to return their copy of the signed form to the Construction Manager. If it is not signed, it will not be accepted by the Construction Manager, and the claim will remain open. If the quality of the work is disputed, please call the Construction Manager to schedule an inspection within 48 hours of the repair. When all items have been completed, a letter will be sent from Toll Brothers confirming the completion of the request.
11 Toll Brothers, Inc. Warran(v lvfanual I I Ii Ililll II I ~ I I 1111! PRIVATE HOME INSPECTORS Although there are numerous qualified and competent individuals practicing in this profession, there exists a great number of less qualified inspectors who perform a disservice to this growing profession. These unqualified individuals lack the experience and credentials in the construction industry to adequately provide the services they profess. At Toll Brothers, we respect their efforts and will always take their comments and conclusions under advisement, but not necessarily accept their lists and recommendations as discrepancies or defects. Effective March 1, 2002, the State of Arizona requires practicing Home Inspectors to be licensed and bonded. Prior to obtaining the services of a Home Inspector, be sure to request a copy of their required credentials. We may ask you to provide Toll Brothers with a copy of their credentials to be submitted with their Inspection Report. During construction, your home was subject to multiple municipal building inspections as well as numerous quality control inspections by our own Toll Brothers Quality Assurance Department personnel who are specifically trained to monitor all phases of the construction process. This department works directly with our highly qualified and experienced Construction Managers who manage and supervise the entire construction process of each home with expertise. Feel free to consult with our Project Manager or Construction Manager at any time if you have any construction concerns prior to or after the completion of your home. Your peace of mind is important to us, and every effort will be made to satisfy your concern(s).
12 EMERGENCY SERVICE If you ever fear there is a gas leak inside your home, vacate the home immediately and call your local gas company. Your appliances are warranted by the manufacturer. If you need service on your disposal, cook-top, oven, dishwasher, etc, please call the manufacturer's authorized repair service center direct at the telephone number provided in their warranty brochures. If a timely repair is not made, please notify Toll Brothers on a Warranty Request/Inspection Form, and we will provide appropriate assistance.
13 Toll Brothers, Inc. Warranty Manual III APPLIANCES Appliances are covered by warranties from their respective manufacturers and not by Toll Brothers. If you find defects in such items, please follow the procedures outlined in the warranties that came with the appliances and deal directly with the manufacturer. If a timely repair is not made, please notify Toll Brothers on a WalTanty Request/Inspection Form and we \viji provide appropriate assistance. APPLIANCES Compactor Dishwasher Garbage Disposal Ice Maker Microwave Range (and hood) Refrigerator Wine Chiller Please refer to your appliance manuals for service phone numbers. It is the homeowner's responsibility to fill out and submit the individual appliance warranty registration forms. The following are conditions that your appliance manufacturer will not consider a legitimate service call and you will be invoiced for any unnecessary trip charge. A. Service calls to: 1. Correct the installation of your appliances (see your builder) 2. Instruct you on the operation of your appliances 3. Reset circuit breakers 4. Replace owner-accessible light bulbs B. Repairs when your appliance is used in other than normal single-family household use. e. Pickup and delivery. Your appliances are designed to be repaired in the home. D. Damage to your appliance caused by accident, misuse, fire, flood, or acts of God or normal wear and tear. E. Any labor cost during limited warranty. F. Repairs to parts or systems caused by unauthorized modifications made to the appliance. G. Replacement parts or repair labor costs for units operated outside the US.
14 CABINETS WARRANTY: ONE YEAR (ONE TIME DURING FIRST YEAR) Misalignment of doors and drawers will be adjusted. If they cannot be adjusted to not exceed 1/4" warpage, they will be replaced. Scratches and chips must be noted at time of Homeowner Orientation. If unable to inspect at that time, then they must be reported, in \\<Titing,within 10 (ten) days after move-in. Due to wood being a natural product with grain variations, Toll Brothers cannot guarantee stain color or perfect matches in wood tone shades. It is not unusual for the color of the installed cabinets to differ from the samples shown at the time of selection. Color may differ due to wood grain variations and stain lots. Since no two trees are alike in grain or texture, "nature's fingerprint" is never the same in two pieces of wood; variations in color and grain are natural characteristics. Cabinet woods are stained to obtain as constant a tone as possible while preserving the interest and charm. These grain patterns lend to the distinctive beauty of the cabinet. The catalyzed varnish finish protects the wood and brings out its full beauty and depth. We suggest the following guidelines on care to maintain your cabinets. Regular exterior cleaning requires only wiping with a damp cloth and then drying. Remove oil, grease, or general soil using a clean cloth dampened with a fresh solution of mild soap and water. Rinse with a clean cloth dampened with clean water, and dry thoroughly. Cover all nicks and scratches with a wood tone putty stick. Excess moisture is an enemy of any finish; sink, range, dishwasher, oven and baseboard area are most susceptible. Clean all spills with a clean cloth immediately. Avoid using harsh detergents, strong soap, abrasive cleaners, or self-polishing waxes. They could have a deteriorating effect on the finished surface.
15 Avoid using your dishcloth to clean or dry cabinet exteriors; it may contain remnants of detergents and grease. Treat your cabinets as you would your furniture and they will reward you with longlasting beauty. Clean exteriors occasionally (at least every six months). Cabinets with laminate exteriors are designed with a resistance surface for easy cleaning. Their beautiful, protective finish will last for years with minimal care. We suggest the following guidelines for maintenance of your cabinets. Clean all spills immediately using a soft cloth and clean water. The laminate surface resists many common household substances, and most spills will wipe clean with just a damp cloth or sponge. Remove oil, grease, or other general soil that does not respond to water alone by using a clean cloth dampened with a fresh solution of mild soap and water. Rinse with a clean cloth dampened with clean water and dry thoroughly. Avoid using harsh detergents, abrasive cleaners, or bleach, as these substances can have a detrimental effect on the laminate surface, impairing its protective qualities and damaging the finish. Avoid using your dishcloth to clean or dry cabinet exteriors; it may contain remnants of detergents and grease. A painted laminate that resists scuffs, marks, and most common household spills protects cabinet interiors. This durable surface eliminates the need for shelf paper. To clean, simply wipe with a damp cloth or sponge.
16 CAULKING All materials in your home have a certain coefficient of expansion. Different materials expand and contract at different rates. Changes in weather, ambient temperatures, and settling can cause expansion and contraction of materials. These forces can cause caulked seams to separate when dissimilar materials adjoin each other, such as countertops, tile areas, tubs, and shower doors or other areas where wood abuts drywall, wood doors and baseboards. (For plumbing fixtures see the section on Caulking in the Plumbing Systems & Fixtures page of this manual for a detailed explanation.) This separation of materials does not mean the job was done improperly. Caulked seam separation is a nonnal condition, and it will be repaired ONE time during the first year of your warranty. After that, caulking becomes a homeowner maintenance responsibility. Like any other component in your home, this requires routine maintenance.
17 Toll Brothers. Inc. Warran~v.Manual ~f f~it CONCRETE Patios, Stem walls, Walkways, Masonry (except masonry fences which are covered for One Year. Please see page entitled, FENCES, for further information). The characteristics of concrete and related products make it impossible to prevent cracking in driveways, masonry, patios, stem walls, and walkways. Expansion joints have been provided to minimize such cracking. Cracking is NOT a sign of defective concrete. Cracks rarely affect the structural functioning or durability of the concrete. The following criteria is used to determine if the repairs are necessary: A crack in excess of 3/32" in width and 118" vertical displacement in all concrete areas except stem walls in which cracks of 118", and sidewalks of 3116" are acceptable. If cracks of 1/4" or larger occur, an evaluation must be made to determine cause and proper repair procedures. Chips and broken corners which occur during construction. Surface deterioration to the extent that the aggregate is exposed or the aesthetics are destroyed under normal use and weather conditions. Damage to driveways caused by parking or moving heavy equipment such as trucks, moving vans, or storing of heavy materials such as mounds of landscape gravel. Cracks in control joints. This is normal and is what control joints are designed for, as large expanses of concrete must have relief areas. If the cracks in control joints exceed 3/8" in width, Toll Brothers will inspect and determine the cause and the best course of action. When replacement work is necessary, there may be distinct variations in color and shade, and matching cannot be guaranteed because ofthe many variables involved. "Crazing" (a network of fine random cracks, especially noticeable when surface is wet) is acceptable, unless it is excessive and covers a wide, expansive area.
18 COUNTER TOPS This limited warranty covers defect from factory workmanship for a period of ONE year. Scratches and chips must be noted at time of Homeowner Orientation. If unable to inspect at that time, then they must be reported. in writing, within] 0 (ten) days atter move-in. Each type of counter top material requires certain care in order for it to remain looking new. Outlined here are basic care instructions and exceptions to the warranty which apply to all materials we use for counter tops such as CERAMIC TILE, CaRlAN, LAMINATE (Plastic) or CULTURED MARBLE/GRANITE (See page entitled CULTURED MARBLE for specific warranty that also applies on that product). Since laminate surfaces are used as the basis for this outline, and require the most care, it applies to all other surfaces as well. By treating the other surfaces as you would laminate, you can ensure longer lasting quality. EXCEPTIONS (unless noted at the time of Homeowner Orientation): Corian / Granite Any scratches not noted on the original walk-through must be reported in writing within the first 10 days. Granite is a natural product, which may have minor surface inperfections. Cultured Marble Any nicks or scratches must be reported in writing within the first 10 days of occupancy. Bums and stains are not covered under the warranty period of one year. Laminates Bums of any nature incurred after move-in Cuts and abrasions incurred after move-in Shrinking of caulking around perimeter Water damage, which occurs after installation. (Water damage may occur if the homeowner fails to provide regular protection by use of seam filling or paraffin filling at miter joints. This failure may damage the miter comers and areas surrounding the miters by causing the substrate to swell and break the factoryinstalled installation seal. See Homeowner Care Responsibility outlined here for proper maintenance guidelines).
19 Cracking due to excessive weight being placed on the laminated surface. (This commonly occurs as a result of sitting or standing on the counter top.) Delamination caused by heat sources being placed on or near the laminated surface. (This commonly occurs when placing small appliances directly on the laminate surface and heat transfers directly to the laminate with no insulation between.) Corian Cleaning and maintaining corian is very simple. The use of abrasive cleaners and scratch pads is approved and recommended for tough cleaning jobs. Scratches are easily repaired with very fine grit sandpaper and abrasive scratch pads. The use of appliances that generate excessive heat, especially at a seam, will damage the top and make the seam separate. Harsh chemical cleaners such as oven cleaners or acids should be flushed off immediately. Cultured Marble Cleaning and maintaining cultured marble requires that you use a mild liquid detergent and a soft cloth. The periodic application of a good type of car polish will enhance and protect the finish of your cultured marble. Avoid abrasive cleaners and course cleaning pads. Also avoid the use of nail polish remover or acetone-based cleaning agents. However, if accidentally spilled on the surface, flush off immediately. Granite If these simple hints are followed, your granite will give many years of pleasure, not only to you but to many future generations. Granite vanities and bar tops should be viewed as a fine piece of furniture and must be regularly cleaned and maintained to retain their durability and beauty. Although sealed at the manufacturing plant, your granite will still have an absorption factor of 2-3%. Heat, such as a hot dish from the oven, will not affect the granite. Wipe down kitchen counters, vanities, and bar tops weekly with a good, neutral PH cleaner. We recommend Neutra-Clean, a product formulated for daily cleaning of all natural stone. The silicone impregnators used on granite showers, bar tops, and vanities provide excellent resistance to oil-based and water-based spills. Be aware that spills must be removed within a reasonable amount of time or discoloring or staining may occur. For quick cleaning without streaking, use acetone or 70% Isopropyl rubbing alcohol. (Wet granite will appear to darken, but as it dries, it will return to its original tone.) Laminates Laminate material cannot tolerate chlorine solutions or bleaches. Clean laminate surfaces with liquid detergents and a soft sponge only (avoid using paper towels, as some brands will leave tiny scratches). All that is needed for everyday maintenance
20 Toll Brothers, Inc. Warran~vlvfanua! m!i il!il! I III I I II I! II! is a quick wipe with a damp cloth to clean up almost any spill. DO NOT flood or immerse a laminate surface, though, for water can attack the glue lines and cause the support material to swell and warp. Wipe up puddles quickly and NEVER drain dishes directly over a miter joint. Add caulking as necessary if shrinkage or settling occur. Use paraffin wax in miter comers every 4-6 months to avoid water seepage, which will cause swelling of the substrate. Absolutely no cutting or chopping on countertops, regardless of patterns. Always use a cutting board. Absolutely no hot pots, pans, plates, skillets, or irons should be placed directly on the surface. Always place a protective trivet or surface between the hot item and the laminate surface. Never use steel wool, even very fine grades, to clean the surface. Never store, or allow steel wool pads to remain on the surface for prolonged periods as the metal can rust and leave stains; and, if they are impregnated with harsh chemical cleaners it will permanently damage the surface.
21 CULTURED MARBLE Scratches and chips must be noted at time of Homemvner Orientation. unable to inspect at that time, then they must be reported, in writing, within 10 (ten) days after move-in. If Each piece of cultured marble is unique and unlike any other piece. Our subcontractors use natural products that are blended together to give each piece its own characteristics. The exceptions listed here take into consideration the inherent characteristics that are beyond control. Hairline scratches. These are considered normal, and homeowner maintenance is recommended to buff these scratches out as necessary. Irregular graining or color. Por each square foot of marble an exact amount of pigment may be disbursed in a wide range of graining; this effect gives each product a character of its own. Therefore, we cannot control the results of either exact color or graining. Specks or impurities. These are considered normal; lampblack, which is mined with limestone (the basic foundation material), is inherent. These specks filter down during the mixing stage and are impossible to identify prior to manufacturing. Thermal shock. Rapid changes in temperature from 50 to 70 0 P may cause cracking. Keeping the marble at room temperature (65 to 80 0 P) and controlling water heater temperature to approximately 120 P can control this effect. Add caulking as necessary from shrinkage or from settling of residence. Apply paste wax by hand with a damp soft cloth every 6-8 months to prevent hard water build-up, to reduce scratching, and to maintain luster. It allows quick and complete water run off. Avoid gritty, abrasive cleansers (any dry powders), bleaches, or acetone-based nail polish. Use only mild liquid soaps. Hand wipe or buff any hairline scratches incurred during normal use with similar paste wax using a feathering method.
22 Items not to be used or placed on marble. a. Razor blades to remove any foreign material. b. Cigarettes placed on any edges. c. Any acetone based cleaners. d. Old-style Polaroid negatives, including curing lotion. e. Use only silicone for replacement of faucets or drains.
23 DRYWALL (GYPSUM WALL BOARD) As your home settles, there may be drywall cracks, loose drywall tape, nail pops, loose panels, or loose corner beads. These are under a limited warranty and are repaired only ONE time during the first year. If the drywall repairs are completed too soon, the same situation may occur again. Therefore, we recommend waiting until the eleventh month of your first year, allowing the home to sufficiently season and settle. Please submit a Warranty Request/Inspection Form at this time for drywall and stucco touch-ups. Textured finishes may not be consistent throughout your home, and variations are to he expected. These are normal and are not covered under your warranty.
24 ELECTRICAL SYSTEMS WARRANTY: T\VO YEARS (except t()f light bulbs, which are nqt covered under warranty) The wlong in your home meets code requirements and safety standards and will accommodate a number of electrical appliances. Some larger appliances may require separate circuits for operation. It is important to check the amount of electrical current required for operation of larger appliances when shopping for them or when transferring them from your previous residence. This is important because of the safety codes that have been implemented over recent years, such as GFCI: GFCI (Ground Fault Circuit Interrupters): This is a safety feature installed in all electrical outlets that are located within six (6) feet of running water (usually in bathrooms, kitchen, laundry room, garage, and patio). It is a very sensitive circuit breaker, which will trip when the appliance being used has a loss in the grounded current. This device provides protection in the event the appliance or its user comes in contact with water or the appliance develops an electrical short. CAUTION: Do not use a GFCI outlet for a refrigerator or freezer. If any outlet trips the circuit, power to all GFCIoutlets on that circuit will be interrupted. If you plan to add major additional appliances, such as a refrigerator or freezer in your garage, you should install a separate circuit to accommodate them. Circuit breaker switches: These are enclosed in the electrical service panel located on the side of your home, and all switches should be in the ON position. A circuit breaker switch will trip if an overload is caused by simultaneous use of too many appliances, lights, etc. Before going to the electrical service panel box, it is wise to disconnect all cords and appliances that you suspect may have caused the circuit to trip, and check for defects in the cord. To reset a circuit breaker switch tripped to the OFF position: Push it to the extreme OFF position, and then push it all the way to the ON position. Nothing more should be necessary. Switched Receptacles: In the living room, family room, and bedrooms, if there is not a ceiling light, at least one wall receptacle may be controlled by a wall switch for use with floor or table lamps. One half of the receptacle is switched and the other half is
25 Toll Brothers, Inc. Warran~v /vfanual III j iiil II 1111 I I l1li powered all of the time. If the outlet does not respond at all at either top or bottom, check the circuit breaker panel and reset any tripped switches. Smoke Detectors: The smoke detectors in your home are wired in series with a battery backup. When you hear a chirping noise, this means that the battery is low and needs to be replaced. This is considered homeowner maintenance. It is also necessary to periodically remove dust or film from the cover plate. IF YOU ARE IN DOUBT AS TO WHAT YOU ARE DOING, CALL A QUALIFIED, LICENSED ELECTRICAL CONTRACTOR. WARNING: Do not attempt to convert an existing ceiling light outlet to a ceiling fan if your home was not prewired for ceiling fans. The reason is that non-prewired installations are not supported to withstand the weight and vibration of a ceiling fan.
26 FENCES We build masonry fences to be 8 1/2 to 9 fence block courses high from the footing, with a minimum 3 courses showing (there is no code height requirement except those fences may not exceed seven feet). *Depending on community CC&R's and/or design guidelines, fence heights andfinishes ma}' VGI)'. Even though your subdivision may appear to be level, fence heights could vary within your lot and between your lot and neighboring lots. This is due to the differentials in terrain and required grading. A differential of as little as 4" within your lot, and between yours and a neighboring lot, could cause fence heights to vary as much as a full block course. Since fence building follows the terrain, there may be "stair step" heights on sections of fencing that result from these variances. This is normal; and as long as 8 Yz" to 9" fence block courses are used, there will be no further leveling of fence heights. The gate side fence pillar is independent of the side of the home and, although the joint between the fence and home may be filled with stucco during construction for aesthetic purposes, the stucco may not remain permanently. Therefore, a gap may develop between the fence and the side of the home. This is normal and is not covered under the warranty. The 4x8x16-pilaster fence is unique to Arizona and was designed as a non-structural privacy wall. The fence itself is constructed with a 4x8x16-interlock block (fence panels) which provides for a mortar joint on the top and bottom of the block but none on the ends. The fence is supported by 8x8x l6-columns (pilasters) with two female ends that allow the 4x8x16-interlock block to slide into the columns. The pilasters support the fence panels but are not mortared to the pilasters.