Dr. Eric Chan. Personal Introduction Dr. Eric Chan, a certified hospitality educator ( CHE ) is Lecturer in School of Hotel and Tourism Management.

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1 Lecturer School of Hotel and Tourism Management The Hong Kong Polytechnic University Dr. Eric Chan Areas of Research Expertise Human Resources Management Environmental Management in Hotel Operations Hotel Facilities Planning Areas of Teaching Expertise Front Office Operations Housekeeping Operations Hotel Environmental Management Hospitality Facilities Planning & Design Personal Introduction Dr. Eric Chan, a certified hospitality educator ( CHE ) is Lecturer in School of Hotel and Tourism Management. Before joining PolyU, Dr. Chan has worked in the hotel industry for more than 10 years. His tenure in the Island Shangri-La, The Park Lane and Hyatt Regency Hong Kong has enriched his understanding of hotel operations very much. He has been the recipient of the Outstanding Employee of the Year Award by Hyatt International Corporation in recognition of his outstanding performance and service. Dr. Chan has also gained experience in the tourism area when he was one of the partners of a travel agent in Hong Kong. Dr. Chan simultaneously worked and earned a higher diploma and undergraduate degree in Hotel & Catering Management at PolyU despite the long hours of industry. Later, after entering the field of education, he received his master's degree from Macquarie University, Australia and his Ph.D. from the Business School at Oxford Brookes University, UK. His teaching responsibilities include courses in hospitality facilities management and design, hotel environmental management, front office operations, and tourism & hospitality marketing etc. He also served as Ad-hoc reviewer for a no. of academic journals such as Cornell Hospitality Quarterly, International Journal of Hospitality Management and Tourism Management etc. Apart from his teaching at PolyU, Dr. Chan has conducted a range of training programmes in hospitality management for the industry. These include developing tailor-made training programmes and teaching materials in front office operations for leading Hong Kong hotels. He has also served as Hotel Management Specialist assisting the Hong Kong Quality Assurance Agency (HKQAA) audit team to assess the ISO 9000 quality management system of hotel.

2 Qualifications [Academic Qualifications] Ph.D. (2009) Oxford Brookes University, UK MM (1999) The Macquarie University, Australia BA (1997) The Hong Kong Polytechnic University HD (1995) The Hong Kong Polytechnic University [Professional Qualifications] Member of Society of Hong Kong Hospitality Professionals MIH (Member, Institute of Hospitality) CHE (Certified Hospitality Educator) International CHRIE [Editorial Board Membership] HOSTEUR [Ad-hoc Reviewer] Cornell Hospitality Quarterly Tourism Management International Journal of Contemporary Hospitality Management Journal of China Tourism Research International Journal of Hospitality Management Journal of Environmental Management Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, University of Houston (2007) International Conference on Impact of Movies & TV on Tourism in Hong Kong (2006) Asia Pacific Tourism Association, Tenth Annual Conference in Japan (2004) Second Asia Pacific CHRIE (APacCHRIE) Conference & The Sixth Biennia Conference on Tourism in Asia in Thailand (2004) Publications [Journal Articles] Chan, Eric S.W. & Lam, Louisa (forthcoming), "Understanding attributes affecting selection of private kitchens", International Journal of Contemporary Hospitality Management. Chan, Eric S.W. (2008), "Barriers to EMS in the hotel industry", International Journal of Hospitality Management, 27(2) Chan, Eric S.W. and Wong, Simon (2006), "Hotel Selection: When Price Is Not The Issue", Journal of Vacation Marketing, 12(2) Chan, Eric S.W. and Wong, Simon (2006), "Motivations for ISO in the Hotel Industry", Tourism Management, 27(3)

3 Chan, Eric S.W., (2004) "An Analysis of the Gap in the Perceptions of Hotel Marketing Managers and Business Travelers Regarding Information Technology Facilities in Hotel Guestrooms in Hong Kong", Tourism Review International, 8(1) Chan B.; Chan, Eric S.W.; and Qu H, (2002) " A Comparative Analysis of Changing Job Selection Attitudes and Expectations of Hospitality Students in Hong Kong and Mainland China", Journal of Hospitality & Tourism Education, 14 (1) [Encyclopedia Entries] Chan, Eric S.W. (2005), "Environmental Management System" in International Encyclopedia of Hospitality Management, A. Pizam (Ed).)., pp. 208, Oxford: Butterworth-Heinemann. Chan, Eric S.W. (2005), "Hotel Fire Fighting Team" in International Encyclopedia of Hospitality Management, A. Pizam (Ed))., pp , Oxford: Butterworth-Heinemann. Chan, Eric S.W. (2005), "HVAC Loads" in International Encyclopedia of Hospitality Management, A. Pizam (Ed)., pp , Oxford: Butterworth-Heinemann. Chan, Eric S.W. (2005), "Guestroom Floor Configurations" in International Encyclopedia of Hospitality Management, A. Pizam (Ed)., pp.297, Oxford: Butterworth- Heinemann. [Book Chapters] Contributing Author (2008) to the International Dictionary of Hospitality Management (edited by A.Pizam and J.Holcomb), Elsevier Butterworth-Heinemann, Oxford. ISBN Chan, Eric S.W. and Wong, Simon (2005), "Identifying and Exploiting Potentially Lucrative Niche Markets: the Case of Planned Impulse Travellers in Hong Kong", in Jones and Haven (Eds), Tourism SMEs, Service Quality and Destination Competitiveness, pp , Oxon: CABI Publishing. [Conference Papers] Lee, M.J., Singh, N. and Chan, Eric S.W. (2008), "Perceived justice needs and recovery actions in the hotel industry: a text-mining approach. APTA conference Chan, Eric S.W. and Wong, Simon, (2004), "Hotel Booking Behavior of F.I.T.s - Factors beyond Price" in T. Baum et. al. (Eds), Tourism State of the Art II, Glasgow, UK, June 2004, The Scottish Hotel School, University of Strathclyde. Wong, Simon and Chan, Eric S.W. (2002), "Arriving Without Booking - What Influence Frequent Independent Travellers' (FITs) Hotel Selection" in C. Haven, D. Botterill and S. Webb's (Eds) Tourism Research 2002 : An International Interdisciplinary Conference in Wales, Cardiff, 4-7/Sept. Conference Proceedings pp.40. Chan B, Chan, Eric S.W. and Qu. H.,(2000), " A Comparative Analysis of Changing Job Selection Attitudes of Hotel Students before and after Internship in Hong Kong & Mainland China", Proceedings of Fifth Annual Graduate Education & Graduate Students Research Conference in Hospitality & Tourism, Houston. [Publication in Policy & Professional Journal] Chan, Eric S.W. (2008), "Barriers to environmental management in hotels identified", Research Horizons 2(2), Chan, Eric S.W. & Wong, Simon (2007), "Thumbs Up for Environmentally Friendly Hotels", Horizons V7(1) - Research Horizons, V1 (1), pp13-16.

4 Chan, Eric S.W. (2004), "The New Direction in Hotel Management - Environmental Protection & Occupational Health & Safety", Vision, V12, pp6. Wong, Simon & Chan, Eric S.W. (2003) "Understand the Walk-ins", The Voice of TIC - Academic Findings, Volume 1, pp [Major Research Fund Project] -Ongoing Projects Project title: Positive and Negative Employee Attitudes and their Organizational Citizenship Behariours: The Hotel and Convention Employee study (2008) Project leader: Dr. Jinsoo Lee. Members: Chan, Eric S.W., Dr. Ki-Joon Back & Prof. John Bowen Project title: The Effectiveness of Service Recovery in Building Long-term Relationships with Hotel Customers: Cross-Group Comparisons (2006) Member: Lee, M.J. -Completed Projects Project title: Barriers to EMS in Hotel Industry (2005) Project title: Motivation for ISO Certificate: Validation Of A Prediction Model in Hotel Industry (2002) Member: Wong, Simon Project title: Business Travellers' Perceptions towards I.T. Facilities in Hotel Guestrooms (Omnibus Surveys 2000) Member: Tseng, Nelson Project title: Factors affecting Frequent Independent Travellers' Hotel Selection (Omnibus Surveys 2000) Member: Wong, Simon Project title: A Comparative Analysis of Changing Job Selection Attitudes & Expectations of Hotel Students in Hong Kong & Mainland China (1998) Project leader: Chan, Benny Members: Chan, Eric S.W. & Qu H. Consultancies [Consultancies and Professional Practices] Chan, Eric S.W. (2008) conducted a training session "Taking Room Reservations & Professional Guest Registration" for Hong Kong Jockey Club on 05/July 2008 Chan, Eric S.W. (2004) was appointed by Hong Kong Quality Assurance Agency (HKQAA) as Honorary Advisor to Tourism Service Quality Study Project to provide professional advice on the tourism industry in support of the project Chan, Eric S.W. (2001) was appointed by Metropark Hotel as Training Consultant to tailor-make a 48 hours training program for all the hotel's newly-recruited operation staff in Aug & Sept 2001 before its opening in Oct 2001

5 Chan, Eric S.W. (2000) was appointed by Hong Kong Quality Assurance Agency (HKQAA) as a "Specialist in Hotel Management" to support the company's audit team for hotel's ISO 9000 quality management system assessment. Oct/2000 Chan, Eric S.W. (2000) conducted a training session "Improving Guest Service & Hotel Revenues in Front Office" for The Emperor (Happy Valley) Hotel on 20 & 27/Oct 2000 Additional Information [Other] Hotel & Tourism Departmental Alumni Liaison Officer ( ) SHTM Students' Association Coordinator ( ) Eta Sigma Delta (ESD) Faculty Advisor ( )