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1 Summary Table of Contents Chapter 1 Introduction: What ADR Means Today Theodore J. St. Antoine... 1 PART I: HOW ADVOCATES START THE PROCESS Chapter 2 Ethical Obligations to Inform Clients of the ADR Option Benjamin Bycel Chapter 3 Counseling Potential Claimants Paul H. Tobias Chapter 4 Advising Potential Defendants Richard S. Meyer and Samuel M. First Chapter 5 A Note on Mediator and Arbitrator Ethics Norman Brand Chapter 6 Putting It Together I: A Note on the Economics of Imposed Employment Arbitration Agreements Norman Brand PART II: MEDIATION PART II.A. HOW MEDIATORS OPERATE Chapter 7 How Mediators Operate: Rosemary A. Townley xvii

2 xviii HOW ADR WORKS Chapter 8 How Mediators Operate: A Mediator s View Anthony C. Piazza Chapter 9 How Mediators Operate: A Mediator s View George Nicolau Chapter 10 How Mediators Operate: A Mediator s View John R. Van Winkle Chapter 11 Putting It Together II: How Do You Choose a Mediator? Norman Brand PART II.B. HOW MEDIATORS VIEW THEIR ROLE AND THE ROLE OF ADVOCATES Chapter 12 How Mediators View Their Role: Gerald R. McKay Chapter 13 How Mediators View Their Role: Susan T. Mackenzie Chapter 14 How Mediators View Their Role: Linda Singer Chapter 15 How Mediators View Their Role: Eric Galton Chapter 16 Putting It Together III: What You Can Learn From Mediators to Make You a Better Negotiator Norman Brand

3 SUMMARY TABLE OF CONTENTS xix HOW ADVOCATES PREPARE THEMSELVES, THEIR CLIENTS, AND THEIR CASES FOR MEDIATION PART II.C. Chapter 17 How Advocates Prepare: A Plaintiff Douglas A. Hedin Chapter 18 How Advocates Prepare: A Management F. Curt Kirschner, Jr Chapter 19 How Mediation Really Works A Union Lawyer s Perspective Joseph Colton Chapter 20 Putting It Together IV: How to Prepare for Mediation Norman Brand PART II.D. ADVOCACY IN MEDIATION Chapter 21 Advocacy in Mediation: A Plaintiff Attorney s Perspective Randolph H. Freking Chapter 22 Advocacy in Mediation: A Defense Attorney s Perspective Paul S. McDonough Chapter 23 Putting It Together V: Using the Mediator Effectively Norman Brand PART II.E. MEDIATING CLASS ACTIONS Chapter 24 Mediating Class Actions: A Plaintiff Richard T. Seymour

4 xx HOW ADR WORKS Chapter 25 Mediating Class Actions: A Management Mark Dichter Chapter 26 Mediating Class Actions: How Mediators Operate and What They Want Hunter R. Hughes Chapter 27 Putting It Together VI: Lessons From Class Action Mediation That Apply to All Employment Mediation Norman Brand PART III: ARBITRATION PART III.A. HOW ARBITRATORS VIEW ARBITRATION Chapter 28 Employment Arbitration: A Retired Judge s View Robert Weil Chapter 29 Labor Arbitration: A Labor Arbitrator s View Richard I. Bloch Chapter 30 Putting It Together VII: Judging Arbitration: Can It Survive? Norman Brand PART III.B. HOW ARBITRATORS DECIDE CASES Chapter 31 How Arbitrators Decide Cases: Arnold M. Zack Chapter 32 How Arbitrators Decide Cases: Alfred G. Feliu

5 SUMMARY TABLE OF CONTENTS xxi Chapter 33 Putting It Together VIII: How To Choose an Employment Arbitrator Norman Brand PART III.C. HOW ARBITRATORS RUN A HEARING AND WHAT THEY EXPECT FROM THE PARTIES Chapter 34 How Arbitrators Run a Hearing: John Kagel Chapter 35 How Arbitrators Run a Hearing: Robert J. Rabin Chapter 36 How Arbitrators Run a Hearing: Janet Maleson Spencer Chapter 37 Putting It Together IX: Streamlining the Process Norman Brand PART III.D. PREPARING FOR ARBITRATION Chapter 38 Preparing for Arbitration: A Plaintiff Laurence S. Moy Chapter 39 Preparing for Arbitration: A Union Vincent A. Harrington, Jr Chapter 40 Preparing for Arbitration: A Management Michael I. Bernstein Chapter 41 Putting It Together X: How to Tell a Winning Story in Arbitration: Preparation Norman Brand

6 xxii HOW ADR WORKS PART III.E. REPRESENTING THE CLIENT IN ARBITRATION Chapter 42 Representing the Client in Statutory Arbitration: The Plaintiff Lawyer s View Lawrence Solotoff and David G. Gabor Chapter 43 Representing the Client in Arbitration: A Union Christopher Burdick Chapter 44 Representing the Client in Arbitration: A Management Stephen J. Hirschfeld Chapter 45 Putting It Together XI: How to Tell a Winning Story in Arbitration: At the Hearing and Beyond Norman Brand PART IV: DRAFTING ISSUES PART IV.A. DRAFTING ADR PROGRAMS Chapter 46 Drafting ADR Programs: Management-Integrated Conflict Management Systems James N. Adler Chapter 47 Drafting ADR Agreements Evan J. Spelfogel Chapter 48 Drafting Settlement Agreements: A Plaintiff Wayne N. Outten Chapter 49 Innovative ADR Provisions in Collective Bargaining Agreements Neil Bodine

7 SUMMARY TABLE OF CONTENTS xxiii Chapter 50 Should Unions Risk Breaching Their Duty of Fair Representation by Agreeing That Members Must Arbitrate Statutory Claims Against Employers? Julius Mel Reich Chapter 51 The Myth of Second-Class Justice: Resolving Employment Disputes in Arbitration Lewis L. Maltby PART IV.B. DRAFTING SETTLEMENT AGREEMENTS Chapter 52 Negotiating and Drafting Settlement Agreements: The Perspective of Employees Counsel Wayne N. Outten Chapter 53 Drafting Settlement Agreements: The Defense/Management View Darrell S. Gay Appendix A Sample Uniform Counsel Certification Appendix B Discrimination/ Wrongful Discharge Proceeding Flow Charts Appendix C Internet Websites Providing Ethics Rules Appendix D Model Standards of Conduct for Mediators Appendix E Sample Agreement for Mediation Services Appendix F Sample Mediation Instructions Appendix G Sample Letter Preparing Client for Mediation

8 xxiv HOW ADR WORKS Appendix H Sample Agreement for Mediation Services Appendix I California Code of Civil Procedure Appendix J Sample Request for Materials From Client in an Arbitration Case Appendix K Sample Letter of Agreement Between Union and Union Member Appendix L Excerpts From Various Collective Bargaining Agreements Appendix M Guidelines for the Design of Integrated Conflict Management Systems Within Organizations: Table of Contents Appendix N Sample Form Agreements for Employer-Initiated Dispute Resolution Plans Appendix O Sample Settlement Agreement and Mutual Release

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