Application Provider Opportunities
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1 Application Provider Opportunities
2 Agenda Covisint Vertical Industry Focus Purpose/Benefits of AppCloud TM Covisint s Healthcare Community Services Model Some Application Provider Categories Participation Options Portal Views Partner Success Stories How to Get Started 2
3 Covisint: Vertical Solution Focused AUTOMOTIVE HEALTHCARE FINANCIAL SERVICES & PUBLIC SECTOR State of Tennessee State of Minnesota SOLUTIONS (Sample): IdMServices Portal and Collaboration BENEFITS: Improve Collaboration with Shared Information and Applications Lower TCO of IT Improve IT s Ability to Support Changing Business Needs SOLUTIONS (Sample): Supply Chain Collaboration Portals Dealer Communication Networks Global B2B Messaging BENEFITS: Secure Collaboration on a Global Scale Flexibility and Efficiency of Digital Processes Lower TCO of IT Faster Time-to-Market SOLUTIONS (Sample): Health Information Exchanges Physician Dashboards Results Reporting Claims Attachments Management BENEFITS: Elimination of Paper Processes Establishing Digital Workflows Improved Quality of Care Improving Revenue Cycle Process INDUSTRY RECOGNITION 100% Customer Retention and Reference Ability 3
4 Purpose: AppCloud provides relevant 3rd party applications to members of Covisint s highly targeted communities Easy application adoption point and click to the cloud Easy application use through single sign-on Highly secure environment Benefits: Application Providers: Access to large, targeted user bases Accelerated adoption Improved financial performance Securely delivered through cloud computing SaaS enablement for traditional software vendors Federated single sign-on delivers easy access End-Users: Network Effect Easy to buy, quick delivery, lower cost Volume-based community pricing Applications vetted by Covisint Covisint provides reliable, secure infrastructure 4
5 Benefit: Reduce Cost of Sale Access to large physician networks through Covisint Instant exposure to targeted communities no extensive marketing programs/collateral needed Minimal sales support needed to market solution Covisint provided co-marketing benefits 5
6 Benefit: Ramp up faster Reduced sales cycle time to first use Simple integration to Partner s Application Leverage Covisint s expertise in security and integration Technical implementation guides and self-service integration tools reduce time and cost to integrate 6
7 Benefit: Increase profit and market share Increase profit due to: Lower cost of sales Faster sales cycle Higher sales volumes Increase market share due to: Rapid adoption by large user communities 7
8 Physician Healthcare Model Traditional APPLICATIONS erx Hospital 1 Hospital 2 PMS Payer 1 Payer 2 Access to each application or service independently slow and time-consuming Security based on application provider s systems and rules (level of security varies) Multiple login s required non-federated approach State Lab 1 Lab 2 8
9 Physician Healthcare Model With Covisint Single Sign-on to ALL applications Patient Context eprescribe Apps Lab Apps Hospital Apps State App Health Plans Physician Referral Personal Health Rec. Physician Mgmt. Sys. Healthcare sponsor branded solutions that are easy for physicians to adopt Physician access to relevant healthcare information to support high quality care Federated access to applications in a highly secure environment 9
10 Future Aggregated Data Vision Hospitals Payers Your Application Personal Health Records Other Applications 10
11 Future Value Propositions Create Added Value from Integrated and Aggregated Data Schedule and quality data on-demand Home healthcare and patient generated data from PHR s (HealthVault, Google) Aggregated data from labs, radiology, etc. Eligibility and medical history from service providers Physician demographics, credentialing, and messaging Scalability Tools to Support Marketing, Volume Sales, Adoption and Use Automated credentialing, registration, and usage Contracted physician adoption and use goals Community messaging mechanisms 11
12 Physician Landscape State of Tennessee ~18,000 Physicians State of Minnesota ~17,000 Physicians Michigan State Medical Society ~ 15,000 Physicians United Physicals/My1HE ~ 5,000 Physicians Genesis Physicians Group ~ 1,500 Physicians Physicians Partners ~ 500 Physicians American Medical Association ~ 240,000 Physicians Available market of 300,000 Physicians 12
13 AppCloud TM Healthcare Categories health plans billing/ eligibility Physician referrals federal er X PMS disease Referrals Billing PHR EMR management quality measurement Labs Health Plans Hospitals PHR clinical viewers Disease content Mgmt. providers Federal Quality PMS EMR medications/ scripts Physician Choice Patient-centric View Power of Aggregated Data Clinical Viewers Content Provider Medications/ Scripts Physician Choice Patient-centric View Power of Aggregated Data appcloud TM 13
14 Partner Levels and Program Benefits Platinum Certified Partner Gold Certified Partner Silver Certified Partner Business National Contract Full Integration (e.g. Patient Dashboard) Business Multiple customers; Regional mutually approved agreements Standard Integration (e.g. SSO, pat sync) Business At least 1 customer Basic integration (e.g. SSO/Registration) All Partners Recognition in Partner Page of Covisint website Promote Covisint relationship - Partner websites and marketing materials Sales support Your application in Covisint-based solution Exposure - Other Covisint-based Community Sponsors Gold Partners Limited access to Covisint-sponsored Healthcare Community Portal Product/Service may not be available to all communities Product/Service pricing may change based on location Platinum Partners Product/Service available to all communities with standard pricing Highest level of integration delivers greatest value to end-users Full access to Covisint-sponsored Healthcare Community Portal Collaboration with Covisint team to develop new integration capabilities 14
15 Healthcare Community Portal 1. A secure website for partner and client communities 2. Partners promote their solutions to Community Sponsors 3. Community Sponsors shop for partner applications and solutions 4. Community Wiki, Blog, News. Covisint Healthcare Community Covisint Marketing Materials White papers Training Integration Guides Customer (PSO) Content Case Study Links Contacts appcloud TM Partner Content Marketing Materials Links Sales Covisint Healthcare Community Collaboration Center 15
16 Partner Success: ROI eprescribing United Physicians Bingham Farms, Michigan This physician portal is another significant step in our continuing effort to usher our membership into greater use of technology solutions that improve quality and efficiency. Covisint brings great expertise and understanding of the healthcare landscape, making for a strong partnership and a smooth process to establish and manage. Steven Grant, M.D., F.A.C.P. President and Chief Executive Officer of United Physicians Overview: United Physicians is the largest IPA in Michigan with over 2,000 member physicians e-prescribing adoption was slow with current system in place Solution: Covisint Partner - Dr. First - has more physicians registered then ever before Incorporated e-prescribing tool into current portal, integrated with practice management system Single sign into portal to access patient information and launch e-prescribing software while maintaining patient context 39 24, , , # of Physicians Live # of Scripts Written 16
17 Partner Success: ROI Labs Spectrum Laboratory Network Greensboro, North Carolina Overview: Spectrum s goal: become the industry leader in electronic laboratory orders Technology partner: Covisint Proving ADT demographics Timeframe: 2002 thru 2005 Costs: Added (19) FTE s for installation, staging, support and process management Results: Grew business because they participated in Covisint s AppCloud TM web-based laboratory orders increased from 7% to 85% of total More than doubled daily average accessions (4.8K 11K) Reduce data entry staff from (60) to (8) Doubled billing and cut days sales outstanding by half with existing staff Accuracy and TOT (tests on time) dramatically increased Customer complaints dramatically decreased Acquired MEDex (13 PSCs, 4 hospital laboratories, 1.2K outreach accessions/day) Return on Investment (ROI): 76% increase in EBITDA as % of revenue 17
18 Patient Search and Practice Integration Physician Access to Partner Applications Patient Demographics PMS Schedule Views Link to Patient Dashboard Patient Search using Office Patient List 18
19 Patient Dashboards Cross Domain Integration Data from Lab, Rad, EMR... Allergies, Prescription History SSO Applications: Labs eprescribe Patient Alerts EMR-PMS Print Dashboard Option HealthVault Data from Patient Click to Share Data back to Patient 19
20 Application Provider SSO
21 How to Participate Agree to become a contributor to Covisint s AppCloud TM Select a program level based on portal integration and benefits Integrate your solution to AppCloud TM Market to our Community Sponsors (PSO s) Signup, onboard, and train physicians and their staff Work with Covisint and PSO s to maximize clinical and administrative adoption 21
22 Thank you Questions?
23 Application Integration: SAML w/context 23
24 Application Integration: WSRP and Web Services WSRP Protocol SOAP, REST, RMI 24
25 JSR-170 Content Integration JDBC 25
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