Evolving Technology Issues: Cloud Computing

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Evolving Technology Issues: Cloud Computing"

Transcription

1 Evolving Technology Issues: Cloud Computing Michael Bennett October 16, Edwards Wildman Palmer LLP & Edwards Wildman Palmer UK LLP

2 Cloud Computing Does compliance with applicable laws fall to the user or to the service supplier? What to consider before entering agreement Which laws and regulations/standards are challenging for cloud computing Assessing the cloud provider s Mitigating cloud provider shortcomings Questions

3 Definition: NIST Definition Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction Essential Characteristics On-demand self-service. Broad network access. Resource pooling. Rapid elasticity. Measured Service.

4 Its Easy: Vendor T&C s Vendor Terms of Service Types of Accounts Consent to Access Your Files Files and Folders Your Public Folder Your Shared Folder Your Responsibilities Privacy Account Security Your Use of the Services Vendor Property and Feedback General Prohibitions false or misleading; defamatory; ( privacy; obscene, pornographic, or offensive; (v) promotes bigotry, racism, hatred or harm against any individual or group; (vi) infringes another's rights, including any intellectual property rights; or (vii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; Access, tamper with, or use non-public areas Attempt to probe, scan ; Attempt to access or search the Site, Content, Files or Services with any engine, software, tool, agent, device or mechanism other than the software and/or search agents provided by Vendor or other generally available third-party web browsers (such as Microsoft Internet Explorer or Mozilla Firefox), including but not limited to browser automation tools; Send unsolicited , Forge any TCP/IP packet header; Attempt to decipher, decompile, disassemble or reverse engineer; Interfere with, or attempt to interfere with, the access of any user Impersonate or misrepresent your affiliation with any person or entity. Digital Millennium Copyright Act Compliance Respecting Copyright When Using Your Shared and Public Folders Links 4

5 Definition: Service Models IaaS Facility Management Hardware PaaS Development Platform SaaS ASP Mixed Overlap with Outsourcing Facility Management Hardware Operating Environment Applications

6 Definition: Deployment Model Private Cloud Community Cloud ABA Wikis Public Cloud Google Amazon Hybrid Frequently mixed Important to understand who you are dealing Important to understand who providers are dealing with

7 Responsibility For Compliance? Does compliance with applicable laws fall to the user or to the service supplier? You can outsource performance You cannot outsource responsibility

8 What to consider when your data crosses borders Privacy / Security Law Existing Policies ITAR Sarbanes Oxley Safe Harbor

9 Challenging Laws / Regulations / Standards Privacy Standards Whose Policies Apply Vendor Practices vs. Customer Practices Graham Leach Bliley HIPAA Bank Regulations Sarbanes Oxley SLAs PCI

10 Assessing the cloud provider s compliance situation Pre-assessment (honey moon) Evaluate Leverage Evaluate Data Evaluate Mission Criticality Evaluate Type of Cloud Plan for Non-contractual remedies Plan Exit Strategy

11 Mitigating cloud provider shortcomings Back-to-Back Obligations Insurance Non-contractual Remedies Contractual Remedies Be Aware of Boilerplate Limitations Remedies Choice of Law Contractual Statutes of Limitation

12 Red Flags: Criticality of Service Sensitivity of Data Reputation of Provider SAS 70 Audits Boilerplate Terms User Experience SLAs Lack of Specific Information

13 Key Clauses: SLA Changes to Service IP and Data Ownership Limitations of Liability Privacy and Security Litigation Termination

14 Key Clauses: SLAs Availability Up Time Break Fix Response Time Level of Effort Vendor Will Fix with 2 hours or Vendor will use commercially reasonable efforts to fix within 2 hours 14

15 Key Clauses: SLAs Uptime Measurement Monthly, Monthly 99% = 7 hours Yearly 99% - 87 hours Permitted Downtime Sunday 2:00 a.m. regular maintenance window Is Emergency Maintenance part of Permitted downtime? How Good is the Reporting? 15

16 Key Clauses: SLAs How Measured Force Majeure Reasonable Disaster Plan Third Party Acts Customer Acts, Equipment, Software 16

17 Key Clauses: SLAs Remedies Credits Incentive Stick and Carrot Exclusive? Must Request Fail to meet in 2 consecutive months Fail to meet in any 4 months in a rolling 12 month period 17

18 Key Clauses: SLAs Practical Considerations: Vendor Reputation Multi-tenancy Transparency 18

19 Key Clauses: Changes to Service Improvement or Reduction Sufficient Notice Right to Terminate? Requirement to buy new equipment/software to remain compatible? How Notified? Posted Notice online in Service Description Writing (unusual) Fee Increases How much notice? 19

20 Key Clauses: IP and Data Ownership Customer Owns Customer Data Customer Provided Software Notice when Data accessed, given to law enforcement Vendor Owns Vendor Software Tools Use of Aggregated Data How Aggregated is it? How is Data Used? Service not really License Subscription 20

21 Key Clauses: Limitation Liability Cap Extensive Disclaimers Frequently Disclaim Direct Low Cap 1 month fees, to 12 month fees Insurance as a Proxy 21

22 Key Clauses: Privacy and Security Whose Policies Apply Both? Do they Mesh Who has your Data SAS 70 Watch out for check-box approach Understand criteria against which tested 22

23 Key Clauses: Litigation Hold, Subpoena, Can an Effective Litigation Hold be Implement Whose Cost Pre-negotiate Rates Notice of Subpoena NSA 23

24 Key Clauses: Termination Vendor Suspension/Termination Payment Dispute DDOS attack, viruses High Volume Illegal Activity Client Termination Convenience not usual or for termination fee Absolute Right to Recover Data Conversion Tools, data maps? Termination Assistance? 24

25 Questions? Michael P. Bennett Edwards Wildman Palmer LLP 225 West Wacker Drive Chicago, IL Tel: (312) Fax: (312) Web:

OWASP Chapter Meeting June 2010. Presented by: Brayton Rider, SecureState Chief Architect

OWASP Chapter Meeting June 2010. Presented by: Brayton Rider, SecureState Chief Architect OWASP Chapter Meeting June 2010 Presented by: Brayton Rider, SecureState Chief Architect Agenda What is Cloud Computing? Cloud Service Models Cloud Deployment Models Cloud Computing Security Security Cloud

More information

Legal Issues in the Cloud: A Case Study. Jason Epstein

Legal Issues in the Cloud: A Case Study. Jason Epstein Legal Issues in the Cloud: A Case Study Jason Epstein Outline Overview of Cloud Computing Service Models (SaaS, PaaS, IaaS) Deployment Models (Private, Community, Public, Hybrid) Adoption Different types

More information

The Keys to the Cloud: The Essentials of Cloud Contracting

The Keys to the Cloud: The Essentials of Cloud Contracting The Keys to the Cloud: The Essentials of Cloud Contracting September 30, 2014 Bert Kaminski Assistant General Counsel, Oracle North America Ken Adler Partner, Loeb & Loeb LLP Akiba Stern Partner, Loeb

More information

The Cloud Computing Revolution: Beyond the Hype

The Cloud Computing Revolution: Beyond the Hype The Cloud Computing Revolution: Beyond the Hype KEN ADLER Partner and Chair, Technology and Outsourcing Practice Group Loeb & Loeb LLP Outsourcing in Financial Services Program October 19, 2010 Overview

More information

Cloud Computing: Legal Risks and Best Practices

Cloud Computing: Legal Risks and Best Practices Cloud Computing: Legal Risks and Best Practices A Bennett Jones Presentation Toronto, Ontario Lisa Abe-Oldenburg, Partner Bennett Jones LLP November 7, 2012 Introduction Security and Data Privacy Recent

More information

A LEGAL GUIDE TO CLOUD COMPUTING

A LEGAL GUIDE TO CLOUD COMPUTING A LEGAL GUIDE TO CLOUD COMPUTING INTRODUCTION Many companies are considering implementation of cloud computing services to decrease IT costs while providing the flexibility to scale usage on demand. The

More information

Cloud Computing Technology

Cloud Computing Technology Cloud Computing Technology The Architecture Overview Danairat T. Certified Java Programmer, TOGAF Silver danairat@gmail.com, +66-81-559-1446 1 Agenda What is Cloud Computing? Case Study Service Model Architectures

More information

Security Issues in Cloud Computing

Security Issues in Cloud Computing Security Issues in Computing CSCI 454/554 Computing w Definition based on NIST: A model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources

More information

The Cloud at 30,000 feet. Art Ridgway Scripps Media Inc. Managing Director Newspaper IT Operations

The Cloud at 30,000 feet. Art Ridgway Scripps Media Inc. Managing Director Newspaper IT Operations The Cloud at 30,000 feet Art Ridgway Scripps Media Inc. Managing Director Newspaper IT Operations Survey: Where s home? How many using cloud computing now? How many thinking of using cloud computing? How

More information

Cloud Computing; What is it, How long has it been here, and Where is it going?

Cloud Computing; What is it, How long has it been here, and Where is it going? Cloud Computing; What is it, How long has it been here, and Where is it going? David Losacco, CPA, CIA, CISA Principal January 10, 2013 Agenda The Cloud WHAT IS THE CLOUD? How long has it been here? Where

More information

Information Technology: This Year s Hot Issue - Cloud Computing

Information Technology: This Year s Hot Issue - Cloud Computing Information Technology: This Year s Hot Issue - Cloud Computing Presented by: Alan Sutin Global IP & Technology Practice Group GREENBERG TRAURIG, LLP ATTORNEYS AT LAW WWW.GTLAW.COM 2011. All rights reserved.

More information

See Appendix A for the complete definition which includes the five essential characteristics, three service models, and four deployment models.

See Appendix A for the complete definition which includes the five essential characteristics, three service models, and four deployment models. Cloud Strategy Information Systems and Technology Bruce Campbell What is the Cloud? From http://csrc.nist.gov/publications/nistpubs/800-145/sp800-145.pdf Cloud computing is a model for enabling ubiquitous,

More information

Information Security Guideline: Cloud Computing Services. Information Security and Privacy Committee Draft version 8/1/2012

Information Security Guideline: Cloud Computing Services. Information Security and Privacy Committee Draft version 8/1/2012 Information Security Guideline: Cloud Computing Services Information Security and Privacy Committee Draft version 8/1/2012 Table of Contents Introduction... 1 Purpose... 2 Scope... 2 Risks and Concerns

More information

Cloud Computing. Hot topics in relation to security, liability and privacy. Steven De Schrijver

Cloud Computing. Hot topics in relation to security, liability and privacy. Steven De Schrijver Cloud Computing Hot topics in relation to security, liability and privacy Steven De Schrijver Cloud Computing : who and what is involved? Data Cloud Service Provider (e.g. SaaS, PaaS, IaaS) Sub-contractor

More information

LEGAL ISSUES IN CLOUD COMPUTING

LEGAL ISSUES IN CLOUD COMPUTING LEGAL ISSUES IN CLOUD COMPUTING RITAMBHARA AGRAWAL INTELLIGERE 1 CLOUD COMPUTING Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing

More information

Our Customer Relationship Agreement HOSTING & DOMAINS SERVICE DESCRIPTION

Our Customer Relationship Agreement HOSTING & DOMAINS SERVICE DESCRIPTION Our Customer Relationship Agreement HOSTING & DOMAINS SERVICE DESCRIPTION iinet Limited ACN 068 628 937 Phone: 13 22 58 Westnet Pty Ltd ACN 086 416 908 Phone: 1300 786 068 Adam Internet Pty Ltd ACN 055

More information

Managing Cloud Computing Risk

Managing Cloud Computing Risk Managing Cloud Computing Risk Presented By: Dan Desko; Manager, Internal IT Audit & Risk Advisory Services Schneider Downs & Co. Inc. ddesko@schneiderdowns.com Learning Objectives Understand how to identify

More information

Cloud Computing: Contracting and Compliance Issues for In-House Counsel

Cloud Computing: Contracting and Compliance Issues for In-House Counsel International In-house Counsel Journal Vol. 6, No. 23, Spring 2013, 1 Cloud Computing: Contracting and Compliance Issues for In-House Counsel SHAHAB AHMED Director Legal and Corporate Affairs, Microsoft,

More information

Adding Cloud Solutions to Customer Contracts Robert J. Scott

Adding Cloud Solutions to Customer Contracts Robert J. Scott Adding Cloud Solutions to Customer Contracts Robert J. Scott MSP vs. Cloud Who owns the hardware? Where does the data reside? Dedicated vs. Multi tenant? Who contracts with 3 rd parties? How are services

More information

Technology & Business Overview of Cloud Computing

Technology & Business Overview of Cloud Computing Your Place or Mine? In-House e-discovery Platform vs. Software as a Service Technology & Business Overview of Cloud Computing Janine Anthony Bowen, Esq. Jack Attorneys & Advisors www.jack-law.com Atlanta,

More information

Insights into Cloud Computing

Insights into Cloud Computing This article was originally published in the November 2010 issue of the Intellectual Property & Technology Law Journal. ARTICLE Insights into Cloud Computing The basic point of cloud computing is to avoid

More information

OE Cloud Standard Terms of Service

OE Cloud Standard Terms of Service OE Cloud Standard Terms of Service Version 1.0 Last update: 29th May 2014 These terms of service ("Terms") cover your use and access to the services of OE Cloud, and websites ("Services") provided by Ecometrica

More information

Security & Trust in the Cloud

Security & Trust in the Cloud Security & Trust in the Cloud Ray Trygstad Director of Information Technology, IIT School of Applied Technology Associate Director, Information Technology & Management Degree Programs Cloud Computing Primer

More information

Cloud Computing. What is Cloud Computing?

Cloud Computing. What is Cloud Computing? Cloud Computing What is Cloud Computing? Cloud computing is where the organization outsources data processing to computers owned by the vendor. Primarily the vendor hosts the equipment while the audited

More information

Elite Estate Agents general terms and conditions

Elite Estate Agents general terms and conditions Elite Estate Agents general terms and conditions Last updated 15 July 2015 In these terms and conditions, "us", "we" or "our" means Elite Estate Agent Pty Ltd (ABN 29 604 882 813). It is important to us

More information

Contracting for Cloud Computing

Contracting for Cloud Computing Contracting for Cloud Computing Geofrey L Master Mayer Brown JSM Partner +852 2843 4320 geofrey.master@mayerbrownjsm.com April 5th 2011 Mayer Brown is a global legal services organization comprising legal

More information

Cloud Computing and Security Risk Analysis Qing Liu Technology Architect STREAM Technology Lab Qing.Liu@chi.frb.org

Cloud Computing and Security Risk Analysis Qing Liu Technology Architect STREAM Technology Lab Qing.Liu@chi.frb.org Cloud Computing and Security Risk Analysis Qing Liu Technology Architect STREAM Technology Lab Qing.Liu@chi.frb.org 1 Disclaimers This presentation provides education on Cloud Computing and its security

More information

AXIS12 DRUPAL IN A BOX ON THE CLOUD

AXIS12 DRUPAL IN A BOX ON THE CLOUD SERVICE LEVEL AGREEMENT AXIS12 DRUPAL IN A BOX ON THE CLOUD version 1.0 Page 1 of 6 This Axis12 Drupal in a box on the cloud Service Level Agreement ( SLA ) is a policy governing the use of the Axis12

More information

Strategic Compliance & Securing the Cloud. Annalea Sharack-Ilg, CISSP, AMBCI Technical Director of Information Security

Strategic Compliance & Securing the Cloud. Annalea Sharack-Ilg, CISSP, AMBCI Technical Director of Information Security Strategic Compliance & Securing the Cloud Annalea Sharack-Ilg, CISSP, AMBCI Technical Director of Information Security Complexity and Challenges 2 Complexity and Challenges Compliance Regulatory entities

More information

Legal issues in the Cloud

Legal issues in the Cloud Legal issues in the Cloud Renzo Marchini, Dechert LLP, London, UK Gene K. Landy, Ruberto, Israel & Weiner, PC Boston, MA, USA Portions 2010 Dechert LLP. Portions 2010 Ruberto, Israel & Weiner, PC. Attorneys

More information

Cloud Computing and HIPAA Privacy and Security

Cloud Computing and HIPAA Privacy and Security Cloud Computing and HIPAA Privacy and Security This is just one example of the many online resources Practical Law Company offers. Christine A. Williams, Perkins Coie LLP, with PLC Employee Benefits &

More information

IS PRIVATE CLOUD A UNICORN?

IS PRIVATE CLOUD A UNICORN? IS PRIVATE CLOUD A UNICORN? With all of the discussion, adoption, and expansion of cloud offerings there is a constant debate that continues to rear its head: Public vs. Private or more bluntly Is there

More information

RAMPART HOSTING, LLC ACCEPTABLE USE POLICY ("AUP")

RAMPART HOSTING, LLC ACCEPTABLE USE POLICY (AUP) RAMPART HOSTING, LLC ACCEPTABLE USE POLICY ("AUP") 1. General Information. As a provider of Internet/World Wide Web access, web site hosting, and other Internet-related Services, Rampart Hosting, LLC.

More information

Broadband Acceptable Use Policy

Broadband Acceptable Use Policy Broadband Acceptable Use Policy Contents General... 3 Your Responsibilities... 3 Use of Email with particular regards to SPAM... 4 Bulk Email... 5 Denial of Service... 5 Administration of Policy... 6 2

More information

Cloud Computing Contracts. October 11, 2012

Cloud Computing Contracts. October 11, 2012 Cloud Computing Contracts October 11, 2012 Lorene Novakowski Karam Bayrakal Covering Cloud Computing Cloud Computing Defined Models Manage Cloud Computing Risk Mitigation Strategy Privacy Contracts Best

More information

Cloud Computing in the Federal Sector: What is it, what to worry about, and what to negotiate.

Cloud Computing in the Federal Sector: What is it, what to worry about, and what to negotiate. Cloud Computing in the Federal Sector: What is it, what to worry about, and what to negotiate. Presented by: Sabrina M. Segal, USITC, Counselor to the Inspector General, Sabrina.segal@usitc.gov Reference

More information

Top 10 Tips and Tools for Meeting Regulatory Requirements and Managing Cloud Computing Providers in the United States and Around the World

Top 10 Tips and Tools for Meeting Regulatory Requirements and Managing Cloud Computing Providers in the United States and Around the World Top 10 Tips and Tools for Meeting Regulatory Requirements and Managing Cloud Computing Providers in the United States and Around the World Web Hull Privacy, Data Protection, & Compliance Advisor Society

More information

Why Migrate to the Cloud. ABSS Solutions, Inc. 2014

Why Migrate to the Cloud. ABSS Solutions, Inc. 2014 Why Migrate to the Cloud ABSS Solutions, Inc. 2014 ASI Cloud Services Information Systems Basics Cloud Fundamentals Cloud Options Why Move to the Cloud Our Service Providers Our Process Information System

More information

Cloud Security Panel: Real World GRC Experiences. ISACA Atlanta s 2013 Annual Geek Week

Cloud Security Panel: Real World GRC Experiences. ISACA Atlanta s 2013 Annual Geek Week Cloud Security Panel: Real World GRC Experiences ISACA Atlanta s 2013 Annual Geek Week Agenda Introductions Recap: Overview of Cloud Computing and Why Auditors Should Care Reference Materials Panel/Questions

More information

East African Information Conference 13-14 th August, 2013, Kampala, Uganda. Security and Privacy: Can we trust the cloud?

East African Information Conference 13-14 th August, 2013, Kampala, Uganda. Security and Privacy: Can we trust the cloud? East African Information Conference 13-14 th August, 2013, Kampala, Uganda Security and Privacy: Can we trust the cloud? By Dr. David Turahi Director, Information Technology and Information Management

More information

Terms and Conditions- OnAER Remote Monitoring Service

Terms and Conditions- OnAER Remote Monitoring Service Terms and Conditions- OnAER Remote Monitoring Service TERMS OF SERVICE Please read these terms of user ( Agreement or Terms of Service ) carefully before using the services offered by AERCO International,

More information

CLOUD COMPUTING. A Primer

CLOUD COMPUTING. A Primer CLOUD COMPUTING A Primer A Mix of Voices The incredible shrinking CIO CIO Magazine, 2004 IT Doesn t Matter, The cloud will ship service outside the institution and ship power from central IT groups to

More information

Cloud Computing Questions to Ask

Cloud Computing Questions to Ask Cloud Computing Questions to Ask Pursuant to the Federal Cloud Computing Strategy 1 and the Cloud First policy, agencies are required to evaluate safe, secure cloud computing options before making any

More information

Cloud definitions you've been pretending to understand. Jack Daniel, Reluctant CISSP, MVP Community Development Manager, Astaro

Cloud definitions you've been pretending to understand. Jack Daniel, Reluctant CISSP, MVP Community Development Manager, Astaro Cloud definitions you've been pretending to understand Jack Daniel, Reluctant CISSP, MVP Community Development Manager, Astaro You keep using that word cloud. I do not think it means what you think it

More information

JPMA - Terms and Conditions

JPMA - Terms and Conditions Agreement to Terms By accessing the JPMA Website and Online Training System, you signify that you agree to these Terms and Conditions. In addition, you will be subject to any posted guidelines, rules,

More information

Cloud Computing. Introduction

Cloud Computing. Introduction Cloud Computing Introduction This information leaflet aims to advise organisations which are considering engaging cloud computing on the factors they should consider. It explains the relationship between

More information

Cloud Computing An Elephant In The Dark

Cloud Computing An Elephant In The Dark Cloud Computing An Elephant In The Dark Amir H. Payberah amir@sics.se Amirkabir University of Technology (Tehran Polytechnic) Amir H. Payberah (Tehran Polytechnic) Cloud Computing 1394/2/7 1 / 60 Amir

More information

A Flexible and Comprehensive Approach to a Cloud Compliance Program

A Flexible and Comprehensive Approach to a Cloud Compliance Program A Flexible and Comprehensive Approach to a Cloud Compliance Program Stuart Aston Microsoft UK Session ID: SPO-201 Session Classification: General Interest Compliance in the cloud Transparency Responsibility

More information

yvette@yvetteagostini.it yvette@yvetteagostini.it

yvette@yvetteagostini.it yvette@yvetteagostini.it 1 The following is merely a collection of notes taken during works, study and just-for-fun activities No copyright infringements intended: all sources are duly listed at the end of the document This work

More information

Clouds on the Horizon Cloud Security in Today s DoD Environment. Bill Musson Security Analyst

Clouds on the Horizon Cloud Security in Today s DoD Environment. Bill Musson Security Analyst Clouds on the Horizon Cloud Security in Today s DoD Environment Bill Musson Security Analyst Agenda O Overview of Cloud architectures O Essential characteristics O Cloud service models O Cloud deployment

More information

SOUTH DOWNS INTRODUCTIONS LTD ACCEPTABLE USE POLICY INCORPORATING WEBSITE TERMS AND CONDITIONS

SOUTH DOWNS INTRODUCTIONS LTD ACCEPTABLE USE POLICY INCORPORATING WEBSITE TERMS AND CONDITIONS These terms of use govern your use of our site. Please read the whole of these terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Your continued

More information

Orchestrating the New Paradigm Cloud Assurance

Orchestrating the New Paradigm Cloud Assurance Orchestrating the New Paradigm Cloud Assurance Amsterdam 17 January 2012 John Hermans - Partner Current business challenges versus traditional IT Organizations are challenged with: Traditional IT seems

More information

Service Schedule for Business Email Lite powered by Microsoft Office 365

Service Schedule for Business Email Lite powered by Microsoft Office 365 Service Schedule for Business Email Lite powered by Microsoft Office 365 1. SERVICE DESCRIPTION Service Overview 1.1 The Service is a hosted messaging service that delivers the capabilities of Microsoft

More information

Introduction to Cloud Computing. Srinath Beldona srinath_beldona@yahoo.com

Introduction to Cloud Computing. Srinath Beldona srinath_beldona@yahoo.com Introduction to Cloud Computing Srinath Beldona srinath_beldona@yahoo.com Agenda Pre-requisites Course objectives What you will learn in this tutorial? Brief history Is cloud computing new? Why cloud computing?

More information

Wednesday, January 16, 2013

Wednesday, January 16, 2013 Attorney Advertising Prior results do not guarantee a similar outcome Models used are not clients but may be representative of clients 321 N. Clark Street, Suite 2800, Chicago, IL 60654 312.832.4500 Wednesday,

More information

By writing to: Cougar Wireless, Attention: Customer Service, 4526 S. Regal St., Suite A, Spokane, WA., 99224

By writing to: Cougar Wireless, Attention: Customer Service, 4526 S. Regal St., Suite A, Spokane, WA., 99224 COUGAR WIRELESS ACCEPTABLE USE POLICY I. INTRODUCTION Cougar Wireless and its various affiliates and subsidiaries (collectively we, us, our ) are committed to being responsible network citizens. To assist

More information

Cloud Computing Guide & Handbook. SAI USA Madhav Panwar

Cloud Computing Guide & Handbook. SAI USA Madhav Panwar Cloud Computing Guide & Handbook SAI USA Madhav Panwar Background 2010 WGITA approved the cloud computing project with SAI USA as lead and Canada & India as members 2011 A status report was presented and

More information

STAR TELEPHONE MEMBERSHIP CORPORATION ACCEPTABLE USE POLICY FOR BROADBAND INTERNET SERVICES

STAR TELEPHONE MEMBERSHIP CORPORATION ACCEPTABLE USE POLICY FOR BROADBAND INTERNET SERVICES STAR TELEPHONE MEMBERSHIP CORPORATION ACCEPTABLE USE POLICY FOR BROADBAND INTERNET SERVICES Star has adopted this Acceptable Use Policy ( AUP ) to outline the acceptable use of Star s Broadband Internet

More information

CLOUD COMPUTING ISSUES FOR SCHOOL DISTRICTS. Presented to the 2013 BRADLEY F. KIDDER LAW CONFERENCE. October 2, 2013

CLOUD COMPUTING ISSUES FOR SCHOOL DISTRICTS. Presented to the 2013 BRADLEY F. KIDDER LAW CONFERENCE. October 2, 2013 CLOUD COMPUTING ISSUES FOR SCHOOL DISTRICTS Presented to the 2013 BRADLEY F. KIDDER LAW CONFERENCE October 2, 2013 By: Diane M. Gorrow Soule, Leslie, Kidder, Sayward & Loughman, P.L.L.C. 220 Main Street

More information

TERMS AND CONDITIONS OF SERVICE

TERMS AND CONDITIONS OF SERVICE TERMS AND CONDITIONS OF SERVICE IMPORTANT NOTICE: DDos Protected ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). Use of DDos Protected services

More information

2011 Morrison & Foerster LLP All Rights Reserved mofo.com. Risk, Governance and Negotiation in the Cloud: Capture Benefits and Reduce Risks

2011 Morrison & Foerster LLP All Rights Reserved mofo.com. Risk, Governance and Negotiation in the Cloud: Capture Benefits and Reduce Risks 2011 Morrison & Foerster LLP All Rights Reserved mofo.com Risk, Governance and Negotiation in the Cloud: Capture Benefits and Reduce Risks 14 September 2011 Presenters Alistair Maughan Morrison & Foerster

More information

Introduction to Cloud Computing

Introduction to Cloud Computing 1 Introduction to Cloud Computing CERTIFICATION OBJECTIVES 1.01 Cloud Computing: Common Terms and Definitions 1.02 Cloud Computing and Virtualization 1.03 Early Examples of Cloud Computing 1.04 Cloud Computing

More information

Seeing Though the Clouds

Seeing Though the Clouds Seeing Though the Clouds A PM Primer on Cloud Computing and Security NIH Project Management Community Meeting Mark L Silverman Are You Smarter Than a 5 Year Old? 1 Cloud First Policy Cloud First When evaluating

More information

Clinical Trials in the Cloud: A New Paradigm?

Clinical Trials in the Cloud: A New Paradigm? Marc Desgrousilliers CTO at Clinovo Clinical Trials in the Cloud: A New Paradigm? Marc Desgrousilliers CTO at Clinovo What is a Cloud? (1 of 3) "Cloud computing is a model for enabling convenient, on-demand

More information

Private & Hybrid Cloud: Risk, Security and Audit. Scott Lowry, Hassan Javed VMware, Inc. March 2012

Private & Hybrid Cloud: Risk, Security and Audit. Scott Lowry, Hassan Javed VMware, Inc. March 2012 Private & Hybrid Cloud: Risk, Security and Audit Scott Lowry, Hassan Javed VMware, Inc. March 2012 Private and Hybrid Cloud - Risk, Security and Audit Objectives: Explain the technology and benefits behind

More information

Cloud Computing Flying High (or not) Ben Roper IT Director City of College Station

Cloud Computing Flying High (or not) Ben Roper IT Director City of College Station Cloud Computing Flying High (or not) Ben Roper IT Director City of College Station What is Cloud Computing? http://www.agent-x.com.au/ Wikipedia - the use of computing resources (hardware and software)

More information

Presentation to the ACC Information Technology & Ecommerce Committee June 5, 2008

Presentation to the ACC Information Technology & Ecommerce Committee June 5, 2008 Cloud Computing: What to Ask When the Clouds Roll In Presentation to the ACC Information Technology & Ecommerce Committee June 5, 2008 Randall S. Parks and James A. Harvey, Partners and Co-Chairs, and

More information

Public, Private and Hybrid. Not Quite That Simple

Public, Private and Hybrid. Not Quite That Simple The Cloud Landscape of Choices When making information technology decisions, executives begin by choosing between internal (in the data center) and external (with a cloud provider). Although it sounds

More information

BPS Networks. Acceptable Use, Network Management and Conditions of Service Policy

BPS Networks. Acceptable Use, Network Management and Conditions of Service Policy http://www.bpsnetworks.com/node/2 BPS Networks Acceptable Use, Network Management and Conditions of Service Policy Application of this Policy This Agreement is between BPS Networks and Subscriber and is

More information

Acceptable Use and Publishing Policy

Acceptable Use and Publishing Policy 1. Purpose This Policy outlines the principles, guidelines and requirements of acceptable use of and publishing to ecreators Pty Ltd (ecreators) hosting products and services. The purpose of this Policy

More information

Daren Kinser Auditor, UCSD Jennifer McDonald Auditor, UCSD

Daren Kinser Auditor, UCSD Jennifer McDonald Auditor, UCSD Daren Kinser Auditor, UCSD Jennifer McDonald Auditor, UCSD Agenda Cloud Computing Technical Overview Cloud Related Applications Identified Risks Assessment Criteria Cloud Computing What Is It? National

More information

Select Internet. Standard Terms and Conditions relating to the supply of online backup services by Select Internet

Select Internet. Standard Terms and Conditions relating to the supply of online backup services by Select Internet Select Internet Standard Terms and Conditions relating to the supply of online backup services by Select Internet Select Internet, PO Box 317 Kidlington, Oxford. OX5 3WZ www.selectinternet.co.uk Page 1

More information

Negotiating EHR Acquisition Contracts

Negotiating EHR Acquisition Contracts Negotiating EHR Acquisition Contracts Key Strategies, Terms and Conditions Louisa Barash, Esq. & Jane Eckels, Esq. The Art and Skill of Negotiations Painful Contract Negotiations Take too long Are too

More information

VERISIGN DDoS PROTECTION SERVICES CUSTOMER HANDBOOK

VERISIGN DDoS PROTECTION SERVICES CUSTOMER HANDBOOK HANDBOOK VERISIGN DDoS PROTECTION SERVICES CUSTOMER HANDBOOK CONSIDERATIONS FOR SERVICE ADOPTION Version 1.0 July 2014 VerisignInc.com CONTENTS 1. WHAT IS A DDOS PROTECTION SERVICE? 3 2. HOW CAN VERISIGN

More information

Running head: TAKING A DEEPER LOOK AT THE CLOUD: SOLUTION OR 1

Running head: TAKING A DEEPER LOOK AT THE CLOUD: SOLUTION OR 1 Running head: TAKING A DEEPER LOOK AT THE CLOUD: SOLUTION OR 1 Taking a Deeper Look at the Cloud: Solution or Security Risk? LoyCurtis Smith East Carolina University TAKING A DEEPER LOOK AT THE CLOUD:

More information

CLOUD COMPUTING GUIDELINES FOR LAWYERS

CLOUD COMPUTING GUIDELINES FOR LAWYERS INTRODUCTION Legal practices are increasingly using cloud storage and software systems as an alternative to in-house data storage and IT programmes. The cloud has a number of advantages particularly flexibility

More information

Negotiating Software as a Service Contracts

Negotiating Software as a Service Contracts Presenting a live 90-minute webinar with interactive Q&A Negotiating Software as a Service Contracts Guidance for Corporate and Technology Counsel for Structuring Effective SaaS Agreements TUESDAY, SEPTEMBER

More information

Cloud Computing: Risks and Auditing

Cloud Computing: Risks and Auditing IIA Chicago Chapter 53 rd Annual Seminar April 15, 2013, Donald E. Stephens Convention Center @IIAChicago #IIACHI Cloud Computing: Risks Auditing Phil Lageschulte/Partner/KPMG Sailesh Gadia/Director/KPMG

More information

Information Security Handbook

Information Security Handbook Information Security Handbook Adopted 6/4/14 Page 0 Page 1 1. Introduction... 5 1.1. Executive Summary... 5 1.2. Governance... 5 1.3. Scope and Application... 5 1.4. Biennial Review... 5 2. Definitions...

More information

Sycamore Leaf Solutions LLC

Sycamore Leaf Solutions LLC Sycamore Leaf Solutions LLC Terms of Service Terms of Service The Terms of Service for Sycamore Leaf Solutions ("Terms of Service") are effective immediately upon the User's acceptance of the Terms of

More information

Cloud Computing: The atmospheric jeopardy. Unique Approach Unique Solutions. Salmon Ltd 2014 Commercial in Confidence Page 1 of 5

Cloud Computing: The atmospheric jeopardy. Unique Approach Unique Solutions. Salmon Ltd 2014 Commercial in Confidence Page 1 of 5 Cloud Computing: The atmospheric jeopardy Unique Approach Unique Solutions Salmon Ltd 2014 Commercial in Confidence Page 1 of 5 Background Cloud computing has its place in company computing strategies,

More information

CHAPTER 8 CLOUD COMPUTING

CHAPTER 8 CLOUD COMPUTING CHAPTER 8 CLOUD COMPUTING SE 458 SERVICE ORIENTED ARCHITECTURE Assist. Prof. Dr. Volkan TUNALI Faculty of Engineering and Natural Sciences / Maltepe University Topics 2 Cloud Computing Essential Characteristics

More information

Management of Cloud Computing Contracts and Environment

Management of Cloud Computing Contracts and Environment Management of Cloud Computing Contracts and Environment Audit Report Report Number IT-AR-14-009 September 4, 2014 Cloud computing contracts did not comply with Postal Service standards. Background The

More information

Top 10 Cloud Risks That Will Keep You Awake at Night

Top 10 Cloud Risks That Will Keep You Awake at Night Top 10 Cloud Risks That Will Keep You Awake at Night Shankar Babu Chebrolu Ph.D., Vinay Bansal, Pankaj Telang Photo Source flickr.com .. Amazon EC2 (Cloud) to host Eng. Lab testing. We want to use SalesForce.com

More information

Cass Cable TV, Inc. and Greene County Partners, Inc. CASSCOMM ACCEPTABLE USE POLICY

Cass Cable TV, Inc. and Greene County Partners, Inc. CASSCOMM ACCEPTABLE USE POLICY Cass Cable TV, Inc. and Greene County Partners, Inc. CASSCOMM ACCEPTABLE USE POLICY CONTENTS I. Introduction II. Violation of this Acceptable Use Policy III. Prohibited Uses and Activities IV. Customer

More information

Website Terms of Use

Website Terms of Use 1. OUR TERMS OF USE Website Terms of Use May 2016 1.1 The website and domain (www.lendingworks.co.uk) and each and every page hosted on this domain (the "Website") is owned and operated by Lending Works

More information

Cloud Computing in a Regulated Environment

Cloud Computing in a Regulated Environment Computing in a Regulated Environment White Paper by David Stephenson CTG Regulatory Compliance Subject Matter Expert February 2014 CTG (UK) Limited, 11 Beacontree Plaza, Gillette Way, READING, Berks RG2

More information

IT Cloud / Data Security Vendor Risk Management Associated with Data Security. September 9, 2014

IT Cloud / Data Security Vendor Risk Management Associated with Data Security. September 9, 2014 IT Cloud / Data Security Vendor Risk Management Associated with Data Security September 9, 2014 Speakers Brian Thomas, CISA, CISSP In charge of Weaver s IT Advisory Services, broad focus on IT risk, security

More information

Cablelynx Acceptable Use Policy

Cablelynx Acceptable Use Policy Cablelynx provides a variety of Internet Services (the Services) to both residential and business customers (the Customer). Below, you will find the terms and conditions that you agree to by subscribing

More information

Acceptable Use Policy of UNWIRED Ltd.

Acceptable Use Policy of UNWIRED Ltd. Acceptable Use Policy of UNWIRED Ltd. Acceptance of Terms Through Use This site provides you the ability to learn about UNWIRED and its products and services as well as the ability to access our network

More information

Where in the Cloud are You? Session 17032 Thursday, March 5, 2015: 1:45 PM-2:45 PM Virginia (Sheraton Seattle)

Where in the Cloud are You? Session 17032 Thursday, March 5, 2015: 1:45 PM-2:45 PM Virginia (Sheraton Seattle) Where in the Cloud are You? Session 17032 Thursday, March 5, 2015: 1:45 PM-2:45 PM Virginia (Sheraton Seattle) Abstract The goal of this session is to understanding what is meant when we say Where in the

More information

CLOUD COMPUTING, TRADE SECRET / KNOW-HOW & EUROPEAN LEGAL FRAMEWORK

CLOUD COMPUTING, TRADE SECRET / KNOW-HOW & EUROPEAN LEGAL FRAMEWORK CLOUD COMPUTING, TRADE SECRET / KNOW-HOW & EUROPEAN LEGAL FRAMEWORK AIPPI 2012 SEOUL XX October 2012 Alexandra NERI, Partner, TMT, +33 1 53 57 70 70, alexandra.neri@hsf.com TOPICS What is cloud computing?

More information

1 Welcome to RAYNET Cloud CRM! 2 Eligibility/ Registration. 3 Services available. Free version. Profi version

1 Welcome to RAYNET Cloud CRM! 2 Eligibility/ Registration. 3 Services available. Free version. Profi version 1 Welcome to RAYNET Cloud CRM! RAYNET Cloud CRM is a web-based service, which is the property of RAYNETCRM, LLC based in 330 S. Pineapple Avenue, Suite 110, Sarasota, Florida 34236. The present terms and

More information

Cloud Computing Thunder and Lightning on Your Horizon?

Cloud Computing Thunder and Lightning on Your Horizon? Cloud Computing Thunder and Lightning on Your Horizon? Overview As organizations automate more and more of their manual processes, the Internet is increasingly becoming an important tool in the delivery

More information

Perspectives on Moving to the Cloud Paradigm and the Need for Standards. Peter Mell, Tim Grance NIST, Information Technology Laboratory 7-11-2009

Perspectives on Moving to the Cloud Paradigm and the Need for Standards. Peter Mell, Tim Grance NIST, Information Technology Laboratory 7-11-2009 Perspectives on Moving to the Cloud Paradigm and the Need for Standards Peter Mell, Tim Grance NIST, Information Technology Laboratory 7-11-2009 2 NIST Cloud Computing Resources NIST Draft Definition of

More information

MTNL MUMBAI FREE EMAIL SERVICES Terms and Conditions

MTNL MUMBAI FREE EMAIL SERVICES Terms and Conditions MTNL MUMBAI FREE EMAIL SERVICES Terms and Conditions Welcome to MTNL Mumbai Email services. MTNL Mumbai provides e-mail services pursuant to the terms and conditions set forth below. By using MTNL Mumbai

More information

Oracle Applications and Cloud Computing - Future Direction

Oracle Applications and Cloud Computing - Future Direction Oracle Applications and Cloud Computing - Future Direction February 26, 2010 03:00 PM 03:40 PM Presented By Subash Krishnaswamy skrishna@astcorporation.com Vijay Tirumalai vtirumalai@astcorporation.com

More information

TERMS OF SERVICE. This Agreement shall be construed in all respects in accordance with the laws of the province of Ontario and Canada.

TERMS OF SERVICE. This Agreement shall be construed in all respects in accordance with the laws of the province of Ontario and Canada. TERMS OF SERVICE IMPORTANT NOTICE: *All Payments to Orbit Cloud Inc are Non-Refundable* Orbit Cloud Inc. ("Orbit Cloud", "The Company") agrees to furnish services to the Subscriber, subject to the following

More information

Your Content refers to the information that you wish to transfer using our Services.

Your Content refers to the information that you wish to transfer using our Services. Philips Secure Data Transfer Terms of Service th Revised: May 10, 2012 Thank you for using Philips Secure Data Transfer. These terms of service (the Terms ) govern your access to and use of Philips Secure

More information

Embedded Network Solutions Australia Pty Ltd (ENSA) INTERNET ACCEPTABLE USE POLICY

Embedded Network Solutions Australia Pty Ltd (ENSA) INTERNET ACCEPTABLE USE POLICY T: 1300 00 ENSA (3672) F: 03 9421 6109 (ENSA) INTERNET ACCEPTABLE USE POLICY 1 ABOUT THIS POLICY... 2 2 GENERAL... 2 3 ILLEGAL ACTIVITY... 2 4 SECURITY... 2 5 RISKS OF THE INTERNET... 3 6 CONTENT PUBLISHING...

More information