MAB-MACKAY REHABILITATION CENTRE STRATEGIC PLAN

Transcription

1 MAB-MACKAY REHABILITATION CENTRE STRATEGIC PLAN Adopted by the Board of Directors: March 23, 2010 MAB-Mackay Rehabilitation Centre Strategic Plan

2 TABLE OF CONTENTS Page Introduction...3 Guiding Principles...4 Profile of the Clientele we serve...5 Our Environment...8 SWOT Analysis...9 Strategic Plan Step 1: Vision...10 Step 2: Mission...10 Step 3: Organizational Values...11 Step 4: Strategic Orientations...11 Next Steps...16 MAB-Mackay Rehabilitation Centre Strategic Plan

3 INTRODUCTION Over the past six months the Board of Directors and staff of the MAB-Mackay Rehabilitation Centre have been developing a vision for our Centre for the next five + years. To this end, internal and external consultations have been done, data has been collected and analyzed, and the Board has met on two occasions to deliberate on the findings. Based on the above, the Board Strategic Planning Committee is proud to present to the MMRC Board of Directors the first draft of the Centre s strategic plan for I would like to take this opportunity to thank all the members of the board as well as the staff of the Centre for their thoughtfulness, diligence and hard work which has brought us to this important place. Your input has been invaluable in setting our course for the future. Valerie Shannon Chair, Board Strategic Planning Committee MAB-Mackay Rehabilitation Centre Strategic Plan

4 GUIDING PRINCIPLES The following guiding principles were used in the discussions and decision making throughout the strategic planning process: As per art 4, Bill 215, the mission of MAB-Mackay is to operate a rehabilitation centre. The goal of a rehabilitation center is to increase the social participation of all clients (Work, lodging, school, daycare, leisure activities, etc.) There is a moral obligation for MAB-Mackay to serve all its clients equitably With respect to those clients whom we serve in the schools, we guarantee that, in all relevant proposed scenarios, rehabilitation services will be provided by MMRC teams in the schools This strategic planning process is the occasion to be mindful of the past and to define the future by creating the conditions to achieve our full potential MAB-Mackay Rehabilitation Centre Strategic Plan

5 PROFILE OF THE CLIENTELE WE SERVE MAB-MACKAY CLIENTELE Clients served Note 33% under 18 years old 67% over 18 years old 1517 served in Centre 181 served in the 2 schools years old ,449 Major client related issues: Growing waiting lists (access to services) Intensity of service hours of service/year are significantly less than provincial average in many areas MAB-Mackay Rehabilitation Centre Strategic Plan

6 COVERAGE OF SERVICES 0-18: CSSS Visual Hearing Motor Communication 1 Ouest de l Île* 2 Dorval, * Lachine, LaSalle 3 Sud-ouest* Verdun 4 Cavendish* English Speaking English and French Speaking 5 De la Montagne* 6 Bordeau Cartierville- Saint Laurent 7 Ahuntsic et Montréal Nord 8 Cœur de l'île 9 Jeanne Mance 10 St-Leonard et St-Michel 11 Lucille Teasdale 12 Pointe de l'île * 66% of our clients come from these CSSS. MAB-Mackay Rehabilitation Centre Strategic Plan

7 COVERAGE OF SERVICES 18+: CSSS Visual Hearing Motor Communication 1 Ouest de l Île* 2 Dorval, * Lachine, LaSalle 3 Sud-ouest* Verdun English Speaking 4 Cavendish* 5 De la Montagne* 6 Bordeau Cartierville- Saint Laurent 7 Ahuntsic et Montréal Nord 8 Cœur de l'île 9 Jeanne Mance 10 St-Leonard et St-Michel 11 Lucille Teasdale 12 Pointe de l'île * 68% of our clients come from these CSSS. MAB-Mackay Rehabilitation Centre Strategic Plan

8 OUR ENVIRONMENT Population Trends over the next five years demonstrate that: 0-18 years - slight increase years - slight increase 65 +years - significant increase, especially in 75+ Slight decrease in Anglophone population Significant decrease in ASL (American Sign Language) population Increase in allophone population Other environmental issues: Manpower shortages in many professional areas Need to implement the Government access plan which will impact the way we deliver our services Evolution of clinical practices MAB-Mackay Rehabilitation Centre Strategic Plan

9 SWOT ANALYSIS (Strengths, Weaknesses, Opportunities, Threats) Strengths: Client centred Dedicated staff, with excellent clinical skills Efficiency (able to cope with change) Partnerships within the community Good management Bilingual staff Strong volunteer base Weaknesses: Wait lists Small size of establishment Multiple sites and age of buildings Lack of recognition and visibility We think we are the best but we can do better Opportunities: Research and teaching (McGill affiliation) Links with partners (MCH and Constance Lethbridge) Modernize buildings on one site Telerehabilitation (Northern Quebec) Threats: Increasing demand in certain areas (seniors, communication) Decrease in Anglophone population Decrease in ASL (American Sign Language) Decreased government financing MAB-Mackay Rehabilitation Centre Strategic Plan

10 STRATEGIC PLAN Step 1: VISION OF MAB-MACKAY REHABILITATION CENTRE Rehabilitation: Pathways to Independence Réadaptation: Ensemble vers l autonomie At MAB-Mackay Rehabilitation Centre we are dedicated to working with our clients and their families to maximize their autonomy and participation in the life of their community, through the provision of specialized and ultra-specialized rehabilitation services. Step 2: MISSION STATEMENT The mission of the MAB-Mackay Rehabilitation Centre is to maximize our clients autonomy and community participation in order to improve their quality of life. Working in a collaborative and interdisciplinary fashion this mission is realized through the provision of specialized and ultra-specialized adaptation, rehabilitation, and social integration services to people with a significant and persistent disability. The Centre s clients include children and youth with motor impairments or communication disorders, and people of all ages who are Deaf, hard-of hearing or who have a visual impairment. In conjunction with our clinical mission the Centre is committed to participating in the education of health care professionals and conducting applied research in the field of rehabilitation. In addition to providing services in French and English, MAB-Mackay is designated by the Ministry of Health and Social Services as an establishment providing services in English to the population of Montreal and the Lanaudière, Laval, Montérégie and Northern Quebec regions. MAB-Mackay Rehabilitation Centre Strategic Plan

11 Step 3: ORGANIZATIONAL VALUES CLIENT CENTRED SERVICES Through active listening, demonstration of respect for clients values, culture and right to choose. EXCELLENCE Pursuit of excellence through : best clinical practices knowledge acquisition research and teaching innovation and creativity efficiency PARTNERSHIP Creation of an environment where clients, clinical teams, health and social service establishments and community organizations can work together for an integrated service network. COMMUNICATION Consistent, honest, transparent and respectful communication with all stakeholders. Step 4: STRATEGIC ORIENTATIONS To guide actions for , and beyond Based on the work done to date and to guide our actions for and beyond, seven strategic orientations have been developed, along with their associated objectives and outcomes: 1. HIGHEST QUALITY SERVICES 2. A HIGHLY COMPETENT AND MOTIVATED WORKFORCE 3. AN INTEGRATED REHABILITATION NETWORK 4. FINANCIAL SUSTAINABILITY 5. A HIGH PROFILE CENTRE 6. FULLY FUNCTIONAL, SECURE AND ACCESSIBLE FACILITIES 7. A NEW PARTNERSHIP WITH ENGLISH MONTREAL SCHOOL BOARD MAB-Mackay Rehabilitation Centre Strategic Plan

12 Strategic Orientation 1: HIGHEST QUALITY SERVICES Objective: Increase Range, Access and Intensity of Services and adapt the service offer to meet demographic changes Redirect available financial resources from non-rehab activities to the rehab mission: reinvest larger part of funds in direct rehab services to improve range, access (waiting lists), and intensity of services Develop ultra-specialized services Objective: Develop an organizational culture of best clinical practices Develop applied research program in areas pertinent to clinical service improvement Develop university stagaire program Become a member of Centre de recherche interdisciplinaire en réadaptation (CRIR) Pursue project with McGill School of OT and PT Outcomes: Reduced waiting lists Increased volume and intensity of services Improved clinical practices Enhanced reputation and visibility within the health and social services network and general community Increased attraction as a choice employer MAB-Mackay Rehabilitation Centre Strategic Plan

13 Strategic Orientation 1: HIGHEST QUALITY SERVICES (cont d) Objective: Consolidate Territorial Service Base Develop partnerships with 5 western CSSS Outcomes: Easier access to services Stronger position within Montreal Agence regional offer of services Strategic Orientation 2: A HIGHLY COMPETENT AND MOTIVATED WORKFORCE Objective: Attracting and maintaining the best managerial, professional and support staff in order to foster an organizational culture of excellence in the provision of quality services, Use teaching and research to attract and retain the best staff Offer a stimulating and innovative rehab centre that offers professional and personal development Improve work environment and systems Outcomes: Improved client service Improved attraction and retention of staff (lower turnover) Development of a culture of quality and best practices MAB-Mackay Rehabilitation Centre Strategic Plan

14 Strategic Orientation 3: AN INTEGRATED REHABILITATION NETWORK Objective: In collaboration with partners develop a McGill rehabilitation network for all ages and impairments (vision, auditory, motor, communication) by concluding strategic alliances or other forms of partnership Improve corridors of service and single point of entry Improve access, continuity and quality of rehabilitation services Outcomes: Improved client services Improved visibility for Centre within health and social services network Lower risk of being affected by implementation of regional reforms Strategic Orientation 4: FINANCIAL SUSTAINABILITY Objective: Ensure future financial sustainability, in order to fulfill mission Obtain government funding for equipment and building Pursue common vision with Foundation regarding future funding of Centre activities Develop common vision with English Montreal School board regarding Centre s funding of schools Outcomes: Enhanced clinical, teaching and research activities Proper maintenance of assets Flexibility to benefit from opportunities or be protected from threats MAB-Mackay Rehabilitation Centre Strategic Plan

15 Strategic Orientation 5: A HIGH PROFILE CENTRE Objective: A raised profile of CR MAB-Mackay within the health and social services network as well as the community at large is needed to aid with both fundraising and the attraction and retention of staff. Implement internal and external communications plan Undertake branding initiative, up to and including new name and corporate image Outcomes: Increased fundraising by Foundation Easier access for clients and referring agencies Improved recruitment of staff Strategic Orientation 6: FULLY FUNCTIONAL, SECURE AND ACCESSIBLE FACILITIES Objective: Fully functional, secure and accessible facility. Regroup rehabilitation services on one site Regroup Philip E Layton, Mackay Centre School and Rehabilitation Program in Specialized Schools (RPSS) on one site. Upgrade facilities to meet current rehab standards (this could include renovations, or new building(s) - to be determined) Outcomes: Improved client services and a therapeutic environment Improved efficiency Improved attraction and retention of staff MAB-Mackay Rehabilitation Centre Strategic Plan

16 Strategic Orientation 7: A NEW PARTNERSHIP WITH ENGLISH MONTREAL SCHOOL BOARD (EMSB) Objective: Develop new partnership with the English Montreal School Board, ensuring the maintenance of an integrated rehabilitation/school milieu while securing full financial and administrative responsibility and accountability from the EMSB. Mandate senior management to negotiate new partnership (with clear guidelines), supported by a small Board Steering committee Define roles and responsibilities for both the Centre and the EMSB, including our ongoing obligation to provide rehabilitation services in the schools Obtain agreement with EMSB whereby the school board assumes full responsibility for all school related activities and costs Outcomes: Improved client services by introduction of new revenue stream from EMSB which will be put towards all rehabilitation services (intensity, access, development of services) NEXT STEPS Approval of strategic plan by board of Directors Develop action plan and timetable for strategic plan Develop management indicators to track strategic plan Communication of plan to stakeholders Staff Foundation Partners Get to work on implementation! MAB-Mackay Rehabilitation Centre Strategic Plan