C CURE. istar Pro. Installation and Configuration Guide REVISION G6

Transcription

1 C CURE istar Pro Installation and Configuration Guide REVISION G6 70 Westview Street Lexington, MA Fax: Phone:

2 C CURE and Software House are registered trademarks of Tyco International Ltd. and its Respective Companies. Certain Product names mentioned herein may be trade names and/or registered trademarks of other companies. Information about other products furnished by Software House is believed to be accurate. However, no responsibility is assumed by Software House for the use of these products, or for an infringement of rights of the other companies that may result from their use. C CURE / C CURE 9000 Document Number: UM-063 Revision Number: G6 Release Date: February 2010 This manual is proprietary information of Software House. Unauthorized reproduction of any portion of this manual is prohibited. The material in this manual is for information purposes only. It is subject to change without notice. Software House assumes no responsibility for incorrect information this manual may contain. Copyright by Tyco International Ltd. and its respective companies. All rights reserved.

3 Table of Contents Preface How to Use this Manual xii Conventions xiii UL Listing xiv FCC Class A Digital Device Limitations xiv FCC Class B Notes xv Canadian Radio Emissions Requirements xv CE Compliance xvi Important Safety Information xvi Power Supply Information xvii Chapter 1 Introducing istar Pro istar Pro Features Network, Dialup, and Serial Connections Memory Cluster Configuration Diagnostic Information Upgrading Firmware C CURE Integration Backward Compatibility System Components Typical Installation The General Controller Module (GCM) Features istar Pro Installation and Configuration Guide iii

4 Contents GCM Photograph GGM Components Diagram Component Description The Access Controller Module (ACM) Features ACM Components Diagram Component Description ACM Board Layout ACM Capacities Modules that Interface with istar Pro Connecting Security Devices to the ACM Inputs Outputs Readers istar Tools istar Configuration Utility (ICU) istar Web-Based Diagnostic Utility Chapter 2 istar Pro Topology istar Pro Network Topology Lan and Wan Configurations Gateways and Firewalls IP Management Tools Using NetBIOS and Fully Qualified Domain Names Cluster Configuration Master and Member Configuration Single Master and Alternate Master Configurations Single Master Configurations Alternate Master Configurations Communication Paths iv istar Pro Installation and Configuration Guide

5 Contents The Primary Communications Path Maintaining Cluster Communication Single Master Configurations Alternate Master Configurations Communication Between Members and Master Choosing Controllers for the Cluster Planning the Communication Path Planning Primary Communications Planning Secondary Communications Chapter 3 Site Requirements Pre-Installation Equipment Check Site Check Tools Installation Requirements Host System Requirements istar Pro Cabinet Requirements Environmental Requirements Host Communication Baud Rate Requirements Modem and Phone Line Requirements Power Requirements Ethernet Requirements Wiring Requirements Avoiding Card Misreads RS-232 Requirements Grounding Requirements Chapter 4 Hardware Installation Installation Overview Procedure Overview istar Pro Installation and Configuration Guide v

6 Contents Mounting the Enclosure Static Electricity Installing Flash Memory Installing Batteries Connecting to the Host Primary and Secondary Connections Connecting to the Host via the Network Connecting to the Host using RS Connecting to the Host via Modem Low Battery, Power Fail and Tamper Inputs Connecting Inputs to P Connecting AC Power Installing modular boards Installing a modular GCM Installing the first modular ACM Installing the second modular ACM Wiring Inputs, Outputs, and Readers Chapter 5 Using the istar Configuration Utility (ICU) Overview Configuring a Master Controller Troubleshooting Tools Configuration Diagnostics General Configuration Procedure LAN Configurations WAN Configurations Copying the ICU onto a PC or Laptop Understanding the ICU Displaying and Updating Cluster Information vi istar Pro Installation and Configuration Guide

7 Contents ICU Block Feature Starting the ICU Refreshing Controller Information Setting ICU Options Setting a Refresh Interval Changing the ICU Password Setting the Public IP Address for Firmware Downloads Setting the TCP/IP Port for Firmware Downloads Using the ICU Window Toolbar Icons The Display Area Menu Bar Status Bar Configuring a Controller Prerequisite Information Configuring RAS Configuring SNMP Connecting to the istar Web Page Diagnostic Utility Disabling Web Diagnostics Sending Messages to Other ICU Users Downloading Firmware Updates Chapter 6 istar Web Page Diagnostic Utility Starting the Diagnostic Utility Navigating the Diagnostic Utility Viewing the Status Screen Viewing the Cluster Information Screen Viewing the Object Store Database Screen istar Pro Installation and Configuration Guide vii

8 Contents Diagnostic Screens Network Diagnostics Reader and I/O Diagnostics SID Diagnostic Levels Chapter 7 Using the LCD Diagnostic Display Setting the LCD Display Displaying Status Messages Setting LCD Status Message Display istar Pro Diagnostic Tests Card Reader Diagnostics Output Diagnostics Input Diagnostics RS-232 and RS-485 Diagnostics On board Ethernet and PCMCIA Diagnostics Modem Card Diagnostics DIMM Memory Diagnostics Battery Charger Diagnostics Restricted Functions Appendix A Controls and Indicators GCM Controls and Indicators A-2 Component Description A-3 ACM Controls and Indicators A-6 Component Description A-7 LED and Beep Control A-10 External Bi-color LED Control A-10 Appendix B Part Numbers istar Pro Part Numbers B-2 Qualified PCMCIA Cards B-3 viii istar Pro Installation and Configuration Guide

9 Contents Internal Modem Card B-3 100BaseT Ethernet Card B-3 Compact Flash Memory B-3 DIMM Memory board B-4 istar Pro Installation and Configuration Guide ix

10 Contents x istar Pro Installation and Configuration Guide

11 Preface The istar Pro Installation and Configuration Guide is for new and experienced security system installers responsible for installing istar Pro controllers on a network. In This Preface How to Use this Manual... xii Conventions... xiii UL Listing... xiv FCC Class A Digital Device Limitations... xiv FCC Class B Notes...xv Canadian Radio Emissions Requirements...xv CE Compliance... xvi Important Safety Information... xvi Power Supply Information... xvii istar Pro Installation and Configuration Guide xi

12 How to Use this Manual How to Use this Manual This manual contains the following information: Chapter/Appendix Title Description Chapter 1 Introducing istar Pro Provides basic information about the istar Pro, and includes an overview of istar Pro hardware, features, and configuration tools. Chapter 2 istar Pro Topology Provides the information that you need to set up istar Pro controllers for network communications. Chapter 3 Site Requirements Provides physical requirements for istar Pro configuration. Chapter 4 Hardware Installation Overview of istar Pro hardware installation, and also step-by-step installation procedures. Chapter 5 Chapter 6 Chapter 7 Using the istar Configuration Utility (ICU) istar Web Page Diagnostic Utility Using the LCD Diagnostic Display Provides instructions for configuring istar Pro controllers using the istar Configuration Utility (ICU). Describes how to monitor controllers and run controller diagnostics. Describes how to activate istar Pro diagnostic tests and display test information and status on the istar Pro LCD. Appendix A Controls and Indicators Describes the LEDs and indicators on GCM and ACM components. Appendix B Part Numbers Contains part numbers for istar Pro components. xii istar Pro Installation and Configuration Guide

13 Preface Conventions This manual uses the following text formats and symbols. Convention Meaning Bold Regular italic font T I P This font indicates screen elements, and also indicates when you should take a direct action in a procedure. Bold font describes one of the following items: A command or character to type, or A button or option on the screen to press, or A key on your keyboard to press A screen element or name Indicates a new term. Indicates an alternate method of performing a task. Note: Indicates a note. Notes call attention to any item of information that may be of special importance. Indicates a caution. A caution contains information essential to avoid damage to the system. A caution can pertain to hardware or software. Indicates a warning. A warning contains information that advises users that failure to avoid a specific action could result in physical harm to the user or to the hardware. Indicates a danger. A danger contains information that users must know to avoid death or serious injury. istar Pro Installation and Configuration Guide xiii

14 UL Listing UL Listing The istar Pro is UL 294 and UL 1076 Listed. The istar Pro is inherently power limited when using the Lien Industries power supply. However, when using the Wall Industries (Sinpro) power supply, the istar Pro is not inherently power-limited and requires the supplied DC harness with 5A inline fuses. This unit must be installed in a secure location. When purchased modularly, the GCM must be installed in the STAR-CAN enclosure only. FCC Class A Digital Device Limitations The istar Pro has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the device is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Caution: Equipment changes or modifications not expressly approved by Software House, the party responsible for FCC compliance, could void the user s authority to operate the equipment, and could create a hazardous condition. xiv istar Pro Installation and Configuration Guide

15 Preface FCC Class B Notes When using properly grounded and shielded cabling for monitor point and control point wiring, the istar Pro meets the requirements for an FCC Class B device, and the following notice applies: Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. The equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. Canadian Radio Emissions Requirements This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le brouillage radiolelectrique edicte par le ministere des Communications du Canada. istar Pro Installation and Configuration Guide xv

16 CE Compliance CE Compliance For CE installations, you must have a readily accessible disconnect device incorporated in the fixed power wiring to the istar Pro Important Safety Information Operating problems are often caused by failure to ground system components properly. Be sure to follow all instructions for grounding described in this manual. Caution: Changes to the istar Pro not expressly approved by the party responsible for compliance could void your authority to operate the equipment. The following precautions apply to all procedures described in this manual. 1. To meet life safety requirements, a fail-safe mechanism override must be installed at each card reader exit to allow people to leave the secure area in case of electromechanical device failure. 2. The istar Pro device described in this manual could cause electrical shock. Installation and maintenance should be performed only by qualified personnel. Make sure power is removed before the system is installed. 3. The istar Pro and printed circuit boards in the reader devices are susceptible to damage by static electricity. When handling these devices: Make sure your work area is safeguarded Transport all components in static-shielded containers xvi istar Pro Installation and Configuration Guide

17 Preface Power Supply Information The istar Pro is provided without an uninterruptible power supply. The Advanced Power System (aps) is a UL603-Listed Burglar Alarm Power Supply. This unit is rated at VAC, 50/60 Hz, 2.3A max@100vac, 1.1A@240 VAC, and will provide nominal 12 VDC output at 3.5 Amps in excess of four hours when using the supplied, single 17 AH battery. An additional 17 AH battery can be installed to provide 8 hours of battery-backed power. In order to maintain UL regulatory approval for this product, either the aps or another Class-2 (Power Limited) UL 603 or UL 294 Listed Power Supply must be used with a battery appropriate for the required standby time. istar Pro Installation and Configuration Guide xvii

18 Power Supply Information xviii istar Pro Installation and Configuration Guide

19 1 Introducing istar Pro The istar Pro is an enhanced, intelligent controller for networked security systems. istar Pro hardware and firmware includes a general purpose board General Controller Module (GCM) and one or more special purpose Access Control Modules (ACM) modules. This guide assumes you are a certified dealer who has attended istar Pro training and that you are familiar with networking concepts and hardware installation. This chapter provides an overview of istar Pro hardware. In This Chapter istar Pro Features System Components The General Controller Module (GCM) The Access Controller Module (ACM) ACM Capacities Modules that Interface with istar Pro Connecting Security Devices to the ACM istar Tools istar Pro Installation and Configuration Guide 1-1

20 istar Pro Features istar Pro Features The istar Pro has the following features described in the following sections. Network, Dialup, and Serial Connections The istar Pro provides the same network, dial-up, and serial connections as the istar Classic hardware. These include: Onboard 10BaseT Ethernet connection PCMCIA ports for 10/100BaseT Ethernet access, internal modem connection, or backup memory A serial (RS-232) port for direct serial connection or external modem Note: The PCMCIA port has not been evaluated by UL. Memory istar Pro memory features provide: Increased program (flash) memory Enhances performance and storage for additional istar features. Enhanced, on-board SDRAM (64MB) Increases storage capacity for card data. DIMM memory socket Provides an additional 64MB of memory for the data card. DIMM memory specifications are: SDRAM 168 pin DIMM module 64 MByte or 128 MByte PC133 bus Non-parity Unbuffered CAS latency of istar Pro Installation and Configuration Guide

21 Introducing istar Pro Although memory requirements vary based on system configuration parameters and the number of clearances per card, istar Pro configurations without DIMM memory typically support up to 300,000 cardholders. Configurations that include DIMM memory support approximately 600,000 cardholders. Whether you use a 64-MB DIMM or a 128-MB DIMM, only 64MB of additional memory is available for cardholder data. Software House supports Kingston DIMM memory Model Number KVR133X64C2/128 or equivalent. Note: If you are not using a supported DIMM on the istar Pro, and cannot boot the istar Pro or you receive boot errors, use S4 to disable memory burst mode (see Table A.3 on page A-4) when booting the istar Pro. After disabling memory burst mode, the istar Pro will boot normally. If the memory does not work in burst mode, disable burst mode only when booting the istar Pro. Cluster Configuration istar and istar Pro hardware support communications in a user-defined group called a cluster. Clusters allow istar Pro controllers to distribute information and control actions to connected components without host intervention. istar Pro cluster configurations let istar hardware perform many actions locally and share information with other cluster members even when the controller is not communicating with the host (for example, during a communications failure). istar Pro clusters manage the activities described in the following sections. Events istar Pro hardware can manage the activation and deactivation of events and timed actions locally and on other controllers in the cluster. For example, if a Forced Door Event activates outputs on other hardware in the cluster, the controller with the Forced Door Event, not the host, activates the outputs. Configuring a Forced Door Event requires specifying the istar Pro to which the event is downloaded. Either the istar Pro or the C CURE server controls an event. istar Pro Installation and Configuration Guide 1-3

22 istar Pro Features System Activity istar Pro components manage system activity in a cluster. For example, an input on an istar Pro can activate any output on any istar hardware in the cluster without host intervention. Antipassback Control istar Pro components allow the sharing of cardholder antipassback information between istar or istar Pro components within a cluster. Antipassback decisions for the cluster are made by the master istar Pro controller. Diagnostic Information The istar Pro includes an alphanumeric LCD display that provides diagnostic and status messages. You can also view diagnostic information by: Using the istar Web Page Diagnostic Utility Connecting the diagnostic port of the istar Pro to a Hyperterminal session Using the diagnostic utilities in the ICU Upgrading Firmware The istar Pro includes onboard flash ROM (a non-volatile memory) for storage of istar Pro firmware and communications protocol parameters such as the IP address and gateway router IP addresses. Firmware upgrades involve a simple download initiated from a host, and are improved to provide faster performance of the download operation. You can download firmware using either the Monitoring application or the istar Configuration Utility (ICU). For instructions on how to download firmware using the ICU, see Downloading Firmware Updates, on page istar Pro Installation and Configuration Guide

23 Introducing istar Pro C CURE Integration The C CURE journal and database, networked to an istar Pro controller, provide support for: Initial setup Managing peripheral hardware Generating activity reports Displaying cluster activities on the Monitoring Station Backward Compatibility Hardware istar Pro hardware is compatible with istar equipment at your site. This means that: You can connect istar Pro GCM and ACM boards to new or existing istar versions Firmware downloads from the host operate on istar and istar Pro hardware Software istar Pro hardware is compatible with supported versions of C CURE software and operations. istar Pro Installation and Configuration Guide 1-5

24 System Components System Components Typical Installation istar Pro hardware components consist of the: General Controller Module (GCM) an embedded microprocessor-based controller board Access Control Modules (ACM) an auxiliary board that communicates with the GCM and also provides input and output connections to readers and other security components. The istar Pro GCM can interface with up to two ACM modules. Enclosure (STAR-CAN) - consists of sheet metal box and cover, terminal block, main earth ground connection, and tamper switch. Power supply (STAR-PS) - consists of power supply and cable assembly. (Leads, fuse holder, fuse) The istar Pro hardware components are housed in a 16 gauge sheet metal cabinet with a lockable door. The cabinet can be wall mounted. The istar Pro cabinet contains the: istar Pro GCM Attached ACMs (two maximum) 12 VDC power supply The cabinet includes knockouts for cabling, and a status indicator. Figure 1.1 shows the istar Pro hardware and cabinet. NOTE There is a a maximum of 3 boards per power supply and enclosure - 1 GCM and 2 ACMs. 1-6 istar Pro Installation and Configuration Guide

25 Introducing istar Pro Door LED istar Controller Door Lock Door General Controller Module (GCM) istar Inside of Controller (Door Removed) Cabinet P9 34-pin Ribbon Cable Tamper Access Control Module Knockouts Identification Label Ground Stud AC Input Wiring Figure 1.1: istar Pro Hardware and Cabinet 12 VDC Power Supply istar Pro Installation and Configuration Guide 1-7

26 The General Controller Module (GCM) The General Controller Module (GCM) Features The istar Pro General Controller Module (GCM) contains a Motorola 32-Bit RISC Processor that runs Microsoft Windows CE. Figure 1.3 on page 1-10 shows the diagram of an istar Pro GCM. Each istar Pro contains an onboard CPU; Ethernet ports (10BaseT onboard, PCMCIA for 10/100 Ethernet or internal modem connection), serial RS-232/external modem port, serial (DB9-M) RS-232 diagnostic/debug port; onboard flash memory; onboard SDRAM memory, and a ribbon cable connector to expansion modules (ACMs). The istar Pro GCM includes features available on previous GCM hardware, and new features that streamline installation, add functions and improve reliability. These include: LCD display area provides istar Pro status and diagnostic messages DIP switch support replaces jumpers and improves ease of board installation Improved memory components, including: Enhanced flash memory to store additional istar features Increased, on-board SDRAM (64MB) to increase storage capacity for card and event data PCMCIA port for memory card plug-in support, used for event triggered backup of the istar database On board batteries for memory keep alive during power failure. Note: Note: The on board batteries are not intended for and do not provide istar Pro standby power. The output relay, available on the istar, is not included on the istar Pro GCM. All outputs for the istar Pro are located on the ACM. 1-8 istar Pro Installation and Configuration Guide

27 Introducing istar Pro GCM Photograph Figure 1.2 shows the photograph of a istar Pro GCM board with a diagnostic LCD panel. Figure 1.2: istar Pro GCM Photograph istar Pro Installation and Configuration Guide 1-9

28 The General Controller Module (GCM) GGM Components Diagram Figure 1.3 shows a diagram of components on the istar Pro GCM (General Controller Module). Figure 1.3: istar Pro GCM Components 1-10 istar Pro Installation and Configuration Guide

29 Introducing istar Pro Component Description The istar Pro GCM contains these major components: Memory provides 16 MB flash memory for program storage and 64 MB on-board SDRAM with DIMM socket for memory expansion PCMCIA Card Slot (Type III) Interface provides a fully compliant PCMCIA (Type III) standard interface that provides connection to a: 10/100BaseT network card Internal Modem card Memory card provides optional memory for event-triggered backup. Note: Note: UL has not evaluated the product for use with PCMCIA communication methods. The istar Pro supports a single card of each type (for example, a network card and a flash memory card), which you can install in either PCMCIA slot. You cannot connect two cards of the same type (for example, two network cards). Serial Ports provides an RS-232 external modem port and an RS-232 diagnostic/debug port (DB9, DB25). Multi-point Port provides one RS-485 port, used for GCM communication with dual port readers. Ethernet Port an RJ-45 jack connector for access to a 10BaseT Ethernet network. Expansion Connector a 34-pin connector to the ACM. Input Connector for low battery, AC power fail, and tamper inputs. Indicators LEDs that indicate GCM power, Ethernet link, and data carrier/receive activity. DIP Switches to set modes or enable/disable various components These replace jumper functions on previous versions of istar hardware. Reset button resets and reboots the istar Pro. Power input provides 12 VDC input. LCD Display displays istar Pro diagnostic and status messages. Battery Backup retains volatile memory (istar Pro data) in the event of a power failure. istar Pro Installation and Configuration Guide 1-11

30 The Access Controller Module (ACM) The Access Controller Module (ACM) Features The istar Pro ACM is a redesigned circuit board assembly that connects to an istar or istar Pro GCM. The ACM contains reader connectors, Class A supervised inputs, relays and output connectors. Ribbon cables connect the ACM to the GCM and to an (optional) second ACM. The istar Pro ACM: Includes features available on previous ACM hardware New features that streamline installation, add functions and improve reliability Existing Features The istar Pro ACM provides these features: Eight direct connect Wiegand interface ports, for Wiegand Swipe, Proximity, Biometric and Smart Card communication Four RM direct connect or daisy chain reader Ports, for RM4 communications Optional I/8 and R/8 modules, for additional inputs and outputs Four additional RM ports (total of 8) Supports up to 96 inputs and 88 outputs (72 relays) DIP switch support, to replace jumpers and improve ease of board installation Built-in relay board, to streamline board hardware and improve reliability 1-12 istar Pro Installation and Configuration Guide

31 Introducing istar Pro ACM Components Diagram Figure 1.4 shows a diagram of components on the ACM (Access Controller Module). Figure 1.4: istar Pro ACM istar Pro Installation and Configuration Guide 1-13

32 The Access Controller Module (ACM) Component Description ACM Board Layout The istar Pro ACM contains these major components: Reader connectors RS-485 Reader Buses (8 ports) and direct-connect Wiegand signaling ports (8 ports) Supervised inputs Class A Ribbon Connectors a 34-pin expansion connector for communication with the GCM and/or additional expansion card (e.g., another ACM) On-board relays with relays and output connectors LEDs indicators for power and system status of communications S2 switch disables unused Wiegand connections Reset button reboots the ACM Power input provides 12 VDC input P34 Jumper sets voltage for Wiegand readers S3 configures LED functions on Wiegand readers Figure 1.5: Photograph of ACM Board 1-14 istar Pro Installation and Configuration Guide

33 Introducing istar Pro ACM Capacities The ACM includes onboard processors that can support up to: Eight direct-wired Wiegand readers Eight RM Series Readers or RM-4 Modules (by disabling the direct connect Wiegand ports via switches) Eight output relays and 16 Class A supervised inputs Eight I/8 Modules and eight R/8 Modules The maximum configuration per istar Pro controller with two ACMs is 16 readers, 16 I/8 Modules, and 16 R/8 Modules. This provides a total of: 195 inputs 192 on the ACM or on devices connected to it, and 3 on the GCM (dedicated to tamper, power and battery) 176 outputs on the ACM or on devices connected to it. Table 1.1 provides a summary of ACM connections and capacities. Table 1.1: ACM Capacities Reader Type Input Connection Output Connection RM and/or direct connect Wiegand 16 Inputs on ACM 2 Inputs per RM reader 8 I/8 Modules (8 inputs each) max = 96 inputs 8 Outputs on ACM 2 outputs per RM reader a 8 R/8 Modules (8 outputs each) max = 88 outputs a. With optional ARM-1 modules, unless RM-4E is used. istar Pro Installation and Configuration Guide 1-15

34 Modules that Interface with istar Pro Modules that Interface with istar Pro Table 1.2 describes modules that interface with the istar Pro, Table 1.2: Modules that Interface with the istar Pro Modules Module RM-4 and RM-4E I/8-CSI Description The RM-4 and RM-4E are printed circuit boards that provide the hardware interface between either a Wiegand or magnetic signaling reader and apc or istar/istar Pro hardware. The RM-4 and RM-4E also provide the inputs and outputs that communicate between door components and apc or istar hardware. The I/8 CSI module expands the number of supervised inputs on the istar Pro. It is an enhanced version of the I/8 module that supports numerous supervised circuit types and EOL resistor values. Different conversion values are selected by DIP switch. I/8 Module The optional I/8 Module provides eight additional Class A supervised inputs. An I/8 Module can be installed in an appropriate enclosure up to 4000 feet (1212 meters) from the istar Pro controller and wired via an RS-485 bus connection. The I/8 Module power requirement is 125 ma at 12 VDC. R/8 Module The optional R/8 Module provides eight additional relay outputs. An R/8 Module can be installed in an appropriate enclosure up to 4000 feet (1212 meters) from the istar Pro controller and wired via an RS-485 bus connection. The R/8 Module power requirement is 100 ma at 12 VDC plus 20 ma per active relay (for maximum of 260 ma per module). The relays are rated at 30 V, Resistive 2.0A, Inductive 1.0A. ARM-1 (Auxiliary Relay Module) a The optional ARM-1 reduces wire runs back to the istar Pro. The ARM-1 provides a relay output for a door strike or other equipment located near a standard style RM Series Reader or an RM-4 module. The relays are rated at 30 V, Resistive 2.0A, Inductive 1.0A. The ARM-1 may be installed up to 25 feet (7.6 meters) from the RM-4 module. Note: RM-4E boards provide on-board relays, and do not require an ARM-1 a. The ARM-1 module has not been evaluated by UL istar Pro Installation and Configuration Guide

35 Introducing istar Pro Connecting Security Devices to the ACM Inputs Outputs The following types of connections are available on the ACM: Input associates a security device with an input on the ACM or add-on module board. Output associates an event or input with a relay on the ACM or add-on module board. An input is a software object that associates a security device, such as an alarm switch, with an input on the ACM or input module board. An input reports the state of the switch, which can be active or inactive A supervised input reports on the status of the wiring between the controller and the switch. If that wiring is cut, the system reports an open circuit. If someone tries to jumper across the wiring (prevent the device from reporting), the system reports a shorted circuit. Supervised inputs can report a total of five conditions to the controller: Short, Open Loop, Line Fault (resistance is outside of expected ranges), Inactive, or Active. An output is a software object that associates an event or input with a relay on the ACM or add-on module. The relay then activates or deactivates devices, such as flood lights and alarm devices. istar Pro Installation and Configuration Guide 1-17

36 Connecting Security Devices to the ACM Readers The following RM series readers have been evaluated by UL. Table 1.3 lists model numbers in the format: RMxx - yy Table 1.3: UL Listed Reader Model Numbers Where RM1 RM2 RM2L RM3 yy = 4000 Indicates Reader without keypad or LCD Reader with keypad; no LCD. Reader with keypad and LCD Mullion reader. (Does not include RM4 board; mounts on a narrow door frame or mullion.) Reader head type Deister, P/N SWH4000-OEM. yy = MI Reader head type Identec, P/N 1132A. yy = MP yy = PI yy = PH Reader head type Panasonic, P/N ZU-M1121L1 or ZU- M1121LP6B. Reader head type Indala, P/N ASR-SWHS-37, ASR-600, or OMR Reader head type HID, P/N 4035-ANNOO yy = W Reader head type Sensor, P/N yy = NH No reader head installed. Specified only with RM istar Pro Installation and Configuration Guide

37 Introducing istar Pro istar Tools The following sections describe the configuration and diagnostic tools that are available for istar Pro hardware. istar Configuration Utility (ICU) The istar Configuration Utility (ICU) lets you set the initial parameters for istar controllers. The ICU runs on any Windows computer. The ICU provides the ability to: Display the status and type of controller Configure IP address and connection information for master and member controllers Modify identity information for controllers, for example, changing a member to a master controller Run configuration tools, like Ping and Ping Scan Activate the Monitor controller Run web-based diagnostics Verify host settings Download new firmware to multiple controllers Set the public IP address of the PC running the ICU for firmware downloads Set the port to use for firmware downloads Note: The ICU has not been evaluated by UL. istar Pro Installation and Configuration Guide 1-19

38 istar Tools Configuring Controllers Use the ICU to configure a controller s IP addresses, connection type, and identity information. You can also use the ICU to change a controller s identity, for example, from master to member, and to modify a controller s IP addresses. Caution: At system startup, the C CURE host downloads IP address information to the master. To ensure proper configuration, the information that you enter in the ICU must match the information that you configure in C CURE. Viewing Controller Status If a controller in the ICU s subnet is powered on, the utility displays the following information for the controller: MAC address Name IP address Parent s IP address (either the host or master controller IP address) Type of controller Connection status istar Web-Based Diagnostic Utility The Web-based Diagnostic Utility permits using the Web to view istar Pro status and diagnostics information from any networked computer. The istar web-based diagnostic utility provides: Password protection Internet access to istar Pro controllers Diagnostic tools for troubleshooting and monitoring system activity Note: The istar Web-Based Diagnostic Utility has not been evaluated by UL istar Pro Installation and Configuration Guide

39 2 istar Pro Topology This chapter provides an overview of istar Pro topology and configuration options. istar Pro configurations vary according to site requirements. You must understand istar Pro topology and customer requirements to ensure the correct layout, connections, and configuration of istar Pro components. In This Chapter istar Pro Network Topology Cluster Configuration Single Master and Alternate Master Configurations Communication Paths Maintaining Cluster Communication Choosing Controllers for the Cluster Planning the Communication Path istar Pro Installation and Configuration Guide 2-1

40 istar Pro Network Topology istar Pro Network Topology The istar Pro supports communications over 10BaseT and/or 100BaseT Ethernet networks using TCP/IP. Lan and Wan Configurations The TCP/IP protocol transfers data across a number of networks. Because istar Pro controllers use the TCP/IP protocol for network communications, they can communicate with each other even when controllers are located on different networks separated by other network platforms, as shown in the figure below. C CURE System Host LAN 3 LAN 1 Hub Ethernet Router LAN 2 Hub Ethernet istar Pro Controllers istar Pro Controllers Figure 2.1: Sample istar Pro Network Gateways and Firewalls istar Pro configurations provide access to remote C CURE systems across firewalls and Network Address Translators. This is because the master controller automatically accepts a translated IP address if one is assigned from a remote host, or from an attached Network Address Translator. istar Pro configurations that accept translated network addresses are usually managed at the remote site. During firewall configuration, TCP/IP ports 1999 and 2001 must be open. 2-2 istar Pro Installation and Configuration Guide

41 istar Pro Topology Local Address Management Although not typically required, System Managers who want to maintain local address management can configure the istar Pro with locked IP addresses. Locked IP addresses retain the istar Pro address that is specified locally, or that is specified by a local DHCP server. When IP addresses are locked, the istar Pro communicates across gateways using only the IP address that you configured. Translated addresses are not accepted. Before you lock an IP address, you should ensure that it is reliable (that is, not subject to translation) and can be reached from the local network. The following example shows a locked istar Pro configuration. To configure this cluster, the System Manager in the branch office: 1. Uses PING to check communication to the exposed (translated) address from the Corporate Office. 2. Uses the ICU to configure the master controller and lock the exposed C CURE address. 3. Uses the ICU to configure the member controllers and lock the local subnet addresses. Member (locked) istar Master (local) Firewall/ NAT Gateway (exposed) Firewall/ NAT Gateway C CURE host (local) Member Branch Office Corporate Office Figure 2.2: Locked istar Pro Configuration istar Pro Installation and Configuration Guide 2-3

42 istar Pro Network Topology IP Management Tools istar Pro controllers can be configured to accept IP addresses and device names from: local DHCP (Dynamic Host Configuration Protocol), WINS (Windows Internet Naming Service), or DNS (Domain Name System) servers. DHCP servers simplify IP management by automatically distributing an IP address to clients when they broadcast to the DHCP server. DHCP servers typically manage a range of IP addresses. WINS and DNS servers complement DHCP address assignment by providing name-to-ip address mapping. Using NetBIOS and Fully Qualified Domain Names Configurations where IP addresses are subject to change (for example, leased DHCP addresses) can connect to the C CURE system using the NetBIOS or fully qualified domain name (FQDN). The configuration must contain a WINS or DNS server, for name/address resolution. If you are not using DHCP, use the ICU to configure NetBIOS and FQDNs. If you specify a NetBIOS or FQDN name for a C CURE host, you must also use the ICU to supply the IP addresses of the DNS or WINS server. 2-4 istar Pro Installation and Configuration Guide

43 istar Pro Topology Cluster Configuration istar Pro controllers are organized for network communications into user-defined, logical groups called clusters. Clusters contain one or more controllers. A host can be connected to several clusters. This section describes the key elements of a cluster. Master and Member Configuration Each cluster has one controller that serves as the master, any other controller in the cluster is a cluster member. The master manages all communications between the cluster and a C CURE host computer. Cluster members can communicate with each other via the master, over an Ethernet network. Cluster members cannot communicate with each other directly. In Figure 2.3, the diagram on the left shows how cluster member A communicates with the host via the master. The diagram on the right shows how cluster member A communicates with cluster member B via the master. Cluster Member A to Host Host Cluster Member A to Member B Host 4 Network Hub 3 1 Ethernet Master Cluster Member A Cluster Member B Master Cluster Member B Cluster Member A Figure 2.3: Cluster Member Communications istar Pro Installation and Configuration Guide 2-5

44 Single Master and Alternate Master Configurations Single Master and Alternate Master Configurations To ensure continuous connection, the istar Pro cluster can communicate with C CURE using: A primary and optional secondary path, configured on a single master controller A primary path on a master controller, and an optional secondary path on an alternate controller. Figure 2.4 shows primary and secondary communications using a single master (left) and alternate master (right). Single Master Configuration Alternate Master Configuration Host Host Primary Secondary Primary Secondary Master Cluster Master Cluster Alternate Master Figure 2.4: Single and Alternate Master Configurations 2-6 istar Pro Installation and Configuration Guide

45 istar Pro Topology Single Master Configurations The following table shows the configuration options for clusters that provide communication using a single master controller. Table 2.1: Supported Communication Paths for Master Controllers Primary Onboard (10BaseT) Ethernet Onboard (10BaseT) Ethernet Onboard (10BaseT) Ethernet Onboard (10BaseT) Ethernet PCMCIA (10/100BaseT) Ethernet PCMCIA (10/100BaseT) Ethernet Serial Dial-up Secondary No connection PCMCIA (10/100BaseT) Ethernet Dial-up Serial No connection Onboard (10BaseT) Ethernet No connection No connection Alternate Master Configurations Clusters that use an alternate master must use the 10BaseT (onboard) Ethernet connections for both master and alternate. Mixed connections (i.e., 100BaseT primary, 10BaseT secondary) are not supported. istar Pro Installation and Configuration Guide 2-7

46 Communication Paths Communication Paths The master controller connects to the host over a primary communication path. An optional secondary path can be configured to ensure continuous host communication. The Primary Communications Path The primary path is the first communication path that controllers use to establish communications with the host. The master is the only controller in a cluster that passes messages between the host and cluster members. Cluster members do not communicate with the host directly; they communicate with the host through the master. Connections are established in the following bottom-to-top order: Cluster members are responsible for establishing connections with the master. The master is responsible for establishing a connection with the host. The Connection type is how the master connects to the host. Allowable types include network (10BaseT/100BaseT), dial-up, and serial connections. Cluster members are connected to the master only via a network connection. Figure 2.5 shows the primary path for cluster member A. In this case, the master/host connection type is network. Host 4 Network Hub 3 1 Ethernet 2 Master Cluster Member A Cluster Member B Figure 2.5: The Primary Path 2-8 istar Pro Installation and Configuration Guide

47 istar Pro Topology The Secondary Communications Path A secondary path is the host communications path that is used by a cluster if a communications failure occurs on the primary path. Table 2.1 on page 2-7 shows the configuration options for primary and secondary communications. Figure 2.6 shows two examples of secondary communications: A secondary path on a single master configuration using two network connections (left). A secondary path on the alternate master (right). Configurations that use an alternate master must connect to the host over 10BaseT Ethernet on both primary and secondary paths. Single Master Configuration Host Network Alternate Master Configuration Host Network Master Member Member Master Member Alternate Master Figure 2.6: The Secondary Path istar Pro Installation and Configuration Guide 2-9

48 Maintaining Cluster Communication Maintaining Cluster Communication Maintaining cluster communications involves establishing and maintaining connections via the primary or (optional) secondary communication path. If the primary connection is lost, the secondary communication path is used to re-establish cluster communications. Single Master Configurations If a configuration with a single master loses its connection with the host (Figure 2.7): Cluster members continue to communicate with the master. The master continues to pass cluster members messages to the host. The master uses the secondary path to communicate with the host. For example, if the secondary path is an alternate network connection between the master and host, the master uses the alternate network to communicate with the host. Host Network Failure Master Member Member Figure 2.7: Communication Failure with Single Master Configuration 2-10 istar Pro Installation and Configuration Guide

49 istar Pro Topology Alternate Master Configurations If the master loses its network connection with the host, or if the master hardware fails, a secondary path can connect an alternate master and the host (Figure 2.8). The following describes the sequence of events: The alternate master establishes a connection with the host via the secondary path. Cluster members establish connections with the alternate master via the network. The alternate master sends the cluster members messages to the host, and also sends messages from member to member. Host Network Primary Path Failure Master Cluster member Alternate Master Figure 2.8: Communication Failure with Alternate Master Configuration istar Pro Installation and Configuration Guide 2-11

50 Maintaining Cluster Communication Communication Between Members and Master If a cluster member loses its connection with the master and the secondary path is a connection between the host and an alternate master (Figure 2.9): The cluster member connects directly to the alternate master. The alternate master passes the cluster members messages to the host. Host 4 Network Primary Path failure Hub Master Alternate Master Cluster member Figure 2.9: Re-establishing Connections During Communication Failure 2-12 istar Pro Installation and Configuration Guide

51 istar Pro Topology Choosing Controllers for the Cluster Follow these guidelines when adding controllers to a cluster. A controller must be assigned to a cluster before the controller can communicate with the host, master, or other controllers. Use the Cluster window in the C CURE Administration application to add controllers to a cluster. When added to a cluster, the controller becomes a cluster member. One controller can comprise a cluster. You can configure a controller as its own cluster by configuring a cluster that includes only the controller and specifying that controller as the master. A cluster member communicates with other cluster members through the master. A cluster communicates with the C CURE host via the cluster s primary or secondary path. A cluster communicates with other clusters and with apc panels via the C CURE host. A cluster can communicate with the C CURE server across a WAN. You can configure clusters that are spread across WAN topologies. istar Pro Installation and Configuration Guide 2-13

52 Planning the Communication Path Planning the Communication Path This section includes guidelines and procedures for configuring primary and secondary communication paths. Planning Primary Communications Configuring a primary communication path involves: Specifying a master for the cluster Specifying one of the following communications methods between the master and the C CURE host: Onboard Ethernet (default) PCMCIA Ethernet RAS direct serial RAS (internal or external) modem Specifying connection parameters for establishing and maintaining the primary path Primary Communication Guidelines Follow these guidelines when configuring a primary path: Every cluster must have a master. Only one master is allowed per cluster (although an alternate master may be designated for secondary communications). If a cluster contains only one controller, that controller is the master. Any controller in a cluster can be designated as the master. Masters can connect to the C CURE host via a network, serial, or modem connection istar Pro Installation and Configuration Guide

53 istar Pro Topology Planning Secondary Communications Configuring a secondary communications path involves: Specifying a controller that is responsible for secondary communications with the C CURE host when a communications failure occurs on the primary path. In almost all cases, this is the same controller that provides the primary path. Specifying the connection type. Refer to Table 2.1 on page 2-7 for information about configuration options. istar Pro Installation and Configuration Guide 2-15

54 Planning the Communication Path 2-16 istar Pro Installation and Configuration Guide

55 3 Site Requirements This chapter provides information on site planning for istar Pro hardware. In This Chapter Pre-Installation Installation Requirements istar Pro Installation and Configuration Guide 3-1

56 Pre-Installation Pre-Installation Equipment Check Site Check Pre-installation involves: Checking equipment (hardware, software, power supply and wiring) Checking power, wiring, equipment clearances and code compliance at the site Ensuring proper tools are available Basic installations require the following equipment: hardware, software, power supply, readers, inputs/outputs, and wiring. Primary or secondary communications may also require a modem. The istar Pro hardware does not include mounting hardware for an installation. Mounting hardware depends upon the site and must be approved by a structural engineer or other certified professional. Software House recommends anchoring systems capable of sustaining a 75 lb. (34.1 kg) load. Verify that the contents of the boxes shipped match the packing lists. Contact Software House if any items are missing or damaged. Ensure the following: The mounting site is ready. The upper mounting screws should be 14.25" ( cm) center to center, the bottom mounting holes are 21.35" ( cm) below the upper mount holes. The site has been approved and that all wiring complies with UL requirements and other codes as appropriate. All preliminary site work is complete. An appropriate power supply is accessible. The site is clean and free of dust or other contaminants. 3-2 istar Pro Installation and Configuration Guide

57 Site Requirements The wiring for each reader conforms to voltage requirements. A standard RM Series Reader or RM-4 board requires at least 7.5 volts to operate properly. An RM-4E board requires at least 11 volts to operate properly. While the istar Pro supplies 12 volts at its connectors, the amount of voltage that reaches the reader is impacted by the: Number of devices on the bus Current draw of each device Distance between devices Distance between the device and the istar Pro Wire gauge that connects the devices To determine the maximum distance of an RM reader from the istar Pro, you must calculate the voltage that reaches each reader. If the voltage is insufficient, you must shorten the wire length, use a heavier wire, or add a local power supply. Tools istar Pro installation requires: Standard tool kit Security screwdriver (contact Software House) 3/32" (2.4 mm) screwdriver (supplied with istar) 5/16" (#10) nut driver Wire strippers Anti-static equipment: floor mat, counter top mat, and wrist strap Small needlenose pliers istar Pro Installation and Configuration Guide 3-3

58 Installation Requirements Installation Requirements This section describes istar Pro hardware, software, environmental and configuration requirements. Host System Requirements The istar Pro requires a host computer configured as a C CURE system server/host meeting all the hardware and software requirements for servers described in the C CURE Installation Guide. istar Pro Cabinet Requirements istar Pro hardware is mounted in the same cabinet as previous versions of istar hardware. The istar Pro cabinet conforms to the following specifications: Table 3.1: Cabinet Assembly Specifications Item Weight Height Width Depth Specification 23 lbs (10.4 kg) 24" (60.9 cm) 16.5" (41.9 cm) 4.5" (11.4 cm) Environmental Requirements Table 3.2 shows istar Pro environmental requirements. Table 3.2: Environmental Requirements Status Range Operation 32 F (0 C) to 120 F (48.9 C) Storage 4 F (-20 C) to 158 F (70 C) 3-4 istar Pro Installation and Configuration Guide

59 Site Requirements Host Communication Baud Rate Requirements The istar Pro-to-host communication default baud rate is set at 57,600 (bps) for dialup or direct-connect serial connections. The diagnostic port uses a baud rate of 115,200 (bps). Modem and Phone Line Requirements Note: UL has not evaluated the istar Pro for use with these communications methods. When using a modem for primary or secondary communications, Software House recommends a dedicated phone line (to reduce potential communication delays) and modem connection via the PCMCIA port. The following are qualified PCMCIA modems: Diamond SupraMax 56K PCMCIA ModemSM56PCM SWH p/n STAR-PCC-MDM, Zoom Dual-mode Zoom PC Card 56K Fax/Modem EXP ThinFax 56L Hayes ACCURA 56K/V.90 PC card You can also connect to the host using an external modem. The 3Com US Robotics Faxmodem Model has been qualified by Software House. The recommended distance is 15 feet (4.5 meters) between the istar Pro and the external modem. The host side can use any Windows supported modem. Power Requirements The istar power requirements depend on the type of power supply you are using. If the istar cabinet contains a Lien Industries power supply (Model SP85W1P-289C), the istar Pro input rating is VAC, 2.3A max, Hz. Also, the system current draw is 2.3A@100VAC and 1.1A max@240vac, 47-63Hz. The maximum current draw is dependent on the AC input line voltage. Output is 12V@5A. istar Pro Installation and Configuration Guide 3-5

60 Installation Requirements If the istar cabinet contains a Wall Industries (Sinpro) power supply (SBU ), the istar Pro input rating is VAC, 1.7A max, Hz. Also, the system current draw is 1.7A@100VAC and 0.8A max@240vac, 47-63Hz. The maximum current draw is dependent on the AC input line voltage. Output is 12V@5A. To ensure adequate power, you must calculate the total power requirements of the istar Pro and related hardware. 1. Add the total current power for components in the system (modules, relays, optional modules, readers, wire resistance, etc.). 2. If the maximum power consumption exceeds the output of the istar Pro power supply, connect an additional power supply to the system. Use Tables 3.3 through 3.8 to compute the current draw of components attached to the istar Pro. With a Lien Industries power supply, the istar Pro can deliver 12VDC at 5.0 amps. With a Wall Industries (Sinpro) power supply, the istar Pro can deliver 12VDC at 5.0 amps. The optional power battery backup known as the Advanced Power System (aps) can supply a maximum of 3.75 A@12VDC to the istar controller. istar Pro Components and Boards Table 3.3 shows the power requirements of istar Pro components and attached boards. Table 3.3: Component and Board Power Requirements Component/Board istar Pro GCM board istar Pro ACM board RM-4 board a RM-4E board b Current Draw at 12VDC 290mA max 150 ma - no load 75 ma - no load 240 ma - no load I/8 board c 150 ma - no load 3-6 istar Pro Installation and Configuration Guide

61 Site Requirements Table 3.3: Component and Board Power Requirements Component/Board Current Draw at 12VDC R/8 board c 150 ma - no active relays. Add 17 ma for each active relay a. The RM-4 board has only been evaluated by UL for use within the RM reader enclosure. b. The RM-4E board has only been evaluated by UL for use within the RM-DCM-2 enclosure. c. These boards have not been evaluated by UL for use with the istar Pro. istar Pro Reader Ports Table 3.4 shows the maximum ratings for ACM Wiegand reader ports. Table 3.4: Wiegand Port Rating Port Reader output control (red, green, yellow, beeper) Reader input lines (D0, D1) Reader output voltage Reader current Rating 4.0 v to 5.25 v, 20 ma maximum Low level <0.8 v High level from 4.0 v to 5.25 v 5 VDC or +12 VDC (jumper selectable) 350 ma max per reader, not to exceed 2.5 A for Wiegand and RM readers Table 3.5 shows maximum rating for RM ports. Table 3.5: RM Port Rating Port Reader output voltage Reader current Rating +12 VDC 350 ma max per port, not to exceed 2.5 A for Wiegand and RM readers istar Pro Installation and Configuration Guide 3-7

62 Installation Requirements Software House Readers Table 3.6 shows power requirements for Software House readers. Table 3.6: Software House Reader Power Requirements Reader Model Numbers Current Draw at 12VDC RM with mag stripe RM1-MP, RM2-MP 80 ma RM with mag stripe and LCD RM with mag stripe mullion RM2L-MP RM3-MP 180 ma 80 ma RM with Indala proximity RM1-PI, RM1-PI/C a, RM2-PI, RM2-PI/C a 80 ma RM with Indala proximity and LCD RM2L-PI 180 ma RM with HID proximity RM1-PH, RM2-PH 135 ma (avg.) 250 ma (peak) RM with HID proximity and LCD RM with HID proximity mullion RM2L-PH RM3-PH 235 ma (avg.) 250 ma (peak) 135 ma (avg.) 250 ma (peak) RM with Wiegand RM1-W, RM2-W a 80 ma RM with Wiegand and LCD RM2L-W a 180 ma RM with Wiegand mullion RM3-W a 80 ma Multi-Technology Contactless Reader SWH-4100 a, SWH-4200 a, SWH-2100 a, SWH-5000 a, SWH-5100 a, SWH-5200 a, SWH-1000 a, SWH-1100 a, SWH-3000 a, SWH-3100 a 125 ma Auxiliary Relay Module ARM-1 a 17 ma (relay active) 3-8 istar Pro Installation and Configuration Guide

63 Site Requirements Table 3.6: Software House Reader Power Requirements (Continued) Reader Model Numbers Current Draw at 12VDC RM with HID iclass RM1-iC, RM2-iC 135 ma (avg.) 250 ma (peak) RM with HID iclass and LCD RM2L-iC 235 ma (avg.) 350 ma (peak) a. These models have not been evaluated by UL. istar Pro Installation and Configuration Guide 3-9

64 Installation Requirements Third Party Readers Table 3.7 shows power requirements for third-party readers. Table 3.7: Third Party Reader Power Requirements Reader Indala ASR-101, 103, 105, 110, 112 Indala PR5, 10, 12 Indala ASR-120, 122 Sensor Eng WR1, WR2 HID MiniProx HID ProxPro HID MaxiProx Barantec HID iclass Integrated Engineering Smart ID Current Draw at 12VDC 150 ma 130 ma 350 ma 30 ma 60 ma 100 ma 200 ma 150 ma 100 ma 50 ma (avg) 160 ma (peak) Note: Not all readers have been evaluated by UL. For a complete list of approved readers, call Software House customer support. Modem and Ethernet Note: The PCMCIA protocol has not been evaluated by UL. Table 3.8 shows power requirements for modem and Ethernet components. Table 3.8: Modem and Ethernet Power Requirements PCMCIA Board PCMCIA modems PCMCIA Ethernet Current Draw at 12VDC 220 ma typically 260 ma typically 3-10 istar Pro Installation and Configuration Guide

65 Site Requirements Wyreless Products The Wyreless Panel Interface Module (PIM) and Access Point Modules (WAPMs) provide wireless door monitoring on a C CURE system. Only the PIM is directly connected via RS-485 to the istar Pro controller. Power requirements for the Wyreless PIM-OTD-485 are 12VDC. Note: Wyreless products have not been evaluated by UL for use with the istar Pro. Ethernet Requirements The istar Pro Ethernet options include: Onboard Ethernet port supports 10BaseT Ethernet connection to a Socket Low Power 10 BaseT Ethernet connector (Mfg. part number EA ). PCMCIA port supports 10/100BaseT Ethernet connection (one slot only). Recommended cards include: Table 3.9: Supported NICs 10/100 Base T Ethernet Part No. Software House SMC Networks EZ Card 10/100 PC Card STAR-PCC-NIC SMC8041TX Note: Note: The PCMCIA protocol has not been evaluated by UL. The istar Pro has not been evaluated by UL for operation over WAN topologies. istar Pro Installation and Configuration Guide 3-11

66 Installation Requirements Wiring Requirements Table 3.10: Equipment Wiring Specifications Table 3.10 shows general wiring requirements for an istar Pro and its components. Signal From To Belden # Gauge # Prs Shielded Max Length RS-232 Comm, 5 wire Host istar GCM Yes 49.2 ft. (15 m) RS-485 Comm, two wire istar ACM RM & I/O Modules Yes 4000 ft. (1212 m) Modem DB9 or DB25, 5 wire istar GCM Modem a Yes 15 ft. (4.5 m) Power istar ACM RM & I/O Modules 8442/ /18 1 No Varies b RJ45-Ethernet istar GCM Hub, Host N/A Cat 5 or better 2 N/A max 328 ft. (100 m) min. 8 ft. (2.4 m) Control Supervised Input c Request-to-exit Door contact Relay Control istar ACM to ARM-1 istar ACM Reader or RM-4 module Reader or RM-4 module RM Reader or RM-4 module Strike No 25 ft (7.6 m) Input 8442/ /18 1 No 2000 ft. (606 m) Switch 8442/ /18 1 No 2000 ft. (606 m) Contact 8442/ /18 1 No 2000 ft. (606 m) ARM Yes 25 ft. (7.6 m) 3-12 istar Pro Installation and Configuration Guide

67 Site Requirements Table 3.10: Equipment Wiring Specifications (Continued) Signal From To Belden # Gauge # Prs Shielded Max Length Reader Data Pro ACM, ex GCM, RM-4, RM-4E, WPSC Wiegand read head Alpha wire 5386C Yes 200 ft. (60.96 m) 300 ft. (91.4 m) 500 ft. (152.4 m) Reader Data RM-4 or RM-4E Magnetic read head 22 No 10 ft. a. Software House requires the use of qualified modems. b. Check wire lengths and voltage drop. c. To comply with UL requirements, use shielded, minimum 22 AWG stranded, twisted pair cable for monitor points, DSMs, and REXs. Use Belden 9462 or equivalent. Avoiding Card Misreads When the cable length to the read head nears the limit of 200, 300, or 500, depending on the wire gauge, the circuit is more susceptible to signal degradation which may result in card misreads. Card misreads in an access control system can be caused by various conditions, including: Configuration errors, such as wrong number of bits in the card format or format not assigned to reader. Parity errors from individual cards. Multiple cards in the same proximity reader field. Signal degradation between the Wiegand read head and control panel or module. Signal degradation can be caused by RF noise or loss of signal integrity. istar Pro Installation and Configuration Guide 3-13

68 Installation Requirements RF noise can be induced from outside sources including, but not limited to, power sources, fluorescent lighting, elevators, and AC motors. To reduce RF noise, adhere to good shielding practices. Signal integrity can be compromised by cable length and /or cable characteristics such as gauge, impedance, inductance, and capacitance. Refer to Table 3.10 on page 3-12 when connecting read heads. Read heads can be connected to the following components: RM-4 RM-4E istar Classic/Pro ACM istar ex GCM apc - WPSC 3-14 istar Pro Installation and Configuration Guide

69 Site Requirements RS-232 Requirements You can connect the istar Pro to the host by connecting the RS-232 port (P6) on the GCM to a DB9 or DB25 connector. The maximum recommended distance between the istar controller and the host is 50 ft (15.2 m). The RS-232 connection requires jumping two pins at the host end of the connector. Refer to Connecting to the Host using RS-232, on page 4-12 for additional information about RS-232 wiring. Grounding Requirements Ground requirements are as follows: Ensure that the istar Pro controller is properly connected to an earth ground at the ground stud near the AC input wiring. Ensure that the shield wires are grounded at one end of the cable to the nearest earth/ground connection. When disconnecting wiring, disconnect ground wires last (to provide maximum protection to the equipment and personnel). istar Pro Installation and Configuration Guide 3-15

70 Installation Requirements 3-16 istar Pro Installation and Configuration Guide

71 4 Hardware Installation This chapter provides information about installing istar Pro hardware. In This Chapter Installation Overview Mounting the Enclosure Installing Flash Memory Installing Batteries Connecting to the Host Low Battery, Power Fail and Tamper Inputs Connecting AC Power Installing modular boards Installing a modular GCM Installing the first modular ACM Installing the second modular ACM Wiring Inputs, Outputs, and Readers istar Pro Installation and Configuration Guide 4-1

72 Installation Overview Installation Overview The following equipment is required: Procedure Overview Antistatic floor mat, tabletop mat, and wrist strap 3/32" (2.4 mm) screwdriver (supplied with the istar Pro), the primary tool needed to secure wires into all the input, output, and reader connectors Security screwdriver Small needlenose pliers 5/16" (#10) nut driver (suggested for securing shield wires to a ground stud) Table 4.1 provides an overview of the istar Pro installation procedure. Table 4.1: Installation Overview Step Procedure Additional Information 1 Unpack and mount the istar Pro enclosure. 2 Install PCMCIA cards, if required. Refer to Mounting the Enclosure, on page 4-4 Refer to: Installing Flash Memory, on page 4-7 To connect to the PCMCIA port, on page 4-12 Connecting a PCMCIA Modem, on page Install batteries. Refer to Installing Batteries, on page Connect to the host. Refer to: Connecting to the Host via the Network, on page 4-10 Connecting to the Host using RS-232, on page 4-12 Connecting to the Host via Modem, on page istar Pro Installation and Configuration Guide

73 Hardware Installation Table 4.1: Installation Overview (Continued) Step Procedure Additional Information 5 Attach low battery, power fail, and tamper inputs. Refer to Low Battery, Power Fail and Tamper Inputs, on page Configure ACM inputs and outputs. 7 Connect I/8 and R/8 boards, if required. 8 Connect Wiegand readers, if required. a 9 Connect AC power and optional power supply unit, if required. Refer to: Connecting AC Power, on page 4-21 a. istar Pro Installation and Configuration Guide 4-3

74 Mounting the Enclosure Mounting the Enclosure Static Electricity You can mount any combination of istar and istar Pro GCM and ACM components inside the standard metal enclosure. Caution: Observe standard precautions regarding static electricity when handling hardware components. Before handling any internal components, discharge static electricity by touching a grounded surface. Wear a grounding wrist strap and stand on a grounded static protection mat. Limit movement during installation to reduce static buildup. To mount the controller 1. Verify that the upper mounting screws (or equivalent) are in place on the mounting site. 2. Carefully unpack the components. Observe static electricity precautions. 3. Open the enclosure door. 4. Carefully lift the door off the hinges and place it on a padded surface. 5. Align the mounting keyhole slots at the upper back of the enclosure with the two upper mounting screws and lower the enclosure into position. 6. Install the two bottom mounting screws. 4-4 istar Pro Installation and Configuration Guide

75 Hardware Installation Status LED istar Pro Controller Door Hinge Door Lock istar Pro Door Lock Door Figure 4.1: Controller (Door Open) istar Pro Installation and Configuration Guide 4-5

76 Mounting the Enclosure Keyhole Mounting Slot (2) General Controller Module (GCM) Cabinet/Enclosure 1.12" ( mm) Triple Knockouts (2 Top, 2 Each Side,1 Bottom) Ground Stud (6-32) For Shield Wire, 1 By Each Knockout Access Control Module (ACM) Tamper Switch 0.87" ( mm) Single Knockouts (2 Each Side) Identification Label Lower Mounting Hole (2) Ground VAC Input Terminal Block 12 VDC Output Power Supply Figure 4.2: Controller with Door Removed (2 ACMs Mounted) 7. Remove the appropriate knockouts for all the wiring inputs and outputs. 8. Attach conduit couplings to the knockout openings as needed to comply with code. 4-6 istar Pro Installation and Configuration Guide

77 Hardware Installation Installing Flash Memory You can use the PCMCIA port on the istar Pro to plug in an optional flash memory card. The flash memory card provides backup storage for systems that use event triggered backup. Refer to the Advanced User s Guide for details about event-triggered backup. Note: The Flash memory feature has not been evaluated by UL. To add flash memory cards 1. Check the flash memory card to ensure that it is the same size or bigger than istar Pro DRAM memory. DRAM is used to store istar data. Your flash memory card must the the same size or bigger to save all istar data. 2. Insert the flash memory card into the PCMCIA slot. istar Pro Installation and Configuration Guide 4-7

78 Installing Batteries Installing Batteries Use NiMH (Nickel Metal Hydride) batteries - AA size. Minimum 1800 mah hours. The batteries provide 24 hour backup, and require 24 hour charge time. The cells should be replaced as follows: Every year After a complete discharge NOTE NOTE The istar Pro Battery Charger test does not indicate battery condition, it only tests the charger circuit. The batteries provide power to retain the volatile memory (clearances, activity, etc.) data in the event of a power failure. The batteries do not supply enough power for istar Pro normal operations. Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. istar Pro batteries are packaged separately and should be installed in the backup battery sockets at the bottom of the GCM. The unit is stored and shipped with the batteries disconnected so they will not be drained while in storage. Connect the batteries as shown in the GCM diagram Installing Backup Batteries, on page 4-9. If the batteries are installed with the power off, the reset switch (S5) must be pressed after power is applied. It is acceptable to install the batteries with the power on. However, if the batteries are installed with the power on, you do not need to press the reset switch. 4-8 istar Pro Installation and Configuration Guide

79 Hardware Installation Install the batteries in the backup battery slots at the bottom of the GCM. Figure 4.3 shows the installation slots and polarity for istar Pro batteries. P3 P5 P10 P7 LCD1 S1 LED1 LED2 P J4 S P9 Backup Battery Slots Figure 4.3: Installing Backup Batteries istar Pro Installation and Configuration Guide 4-9

80 Connecting to the Host Connecting to the Host You can connect the istar Pro GCM to the host using: Network connections connect to the GCM onboard (10BaseT) port or the GCM PCMCIA (10/100BaseT) port. Direct RS-232 connections connect to the GCM P6 connector. Modem connections connect a modem card to the GCM PCMCIA port (recommended) or connect the GCM P6 connector to a qualified external modem. Note: Modem connections to the istar Pro have not been evaluated by UL. Configurations that communicate from the istar Pro to the host using serial or modem connections must also install Remote Access Service (RAS) on the C CURE 800/8000 host. Note: The C CURE 9000 does not support serial or modem connections using RAS. Primary and Secondary Connections One istar Pro controller is always designated as master, and provides the primary communication path to the host. A secondary path can be configured on the same master or on an alternate master. This section provides instructions for connecting the istar Pro to the host. Refer to Table 2.1 on page 2-7 for the list of primary and secondary configurations recommended by Software House. Connecting to the Host via the Network The istar Pro controller includes: Onboard (10BaseT) Ethernet connection (standard) 4-10 istar Pro Installation and Configuration Guide

81 Hardware Installation PCMCIA (10/100BaseT) Ethernet connection (optional) Note: Note: PCMCIA connections to the istar Pro have not been evaluated by UL. istar Pro supports a single PCMCIA Ethernet connection which you can configure from either of the two PCMCIA ports on the GCM. You can use the empty port to install a compact flash memory card or internal modem card, if desired. To connect to a 10BaseT network 1. Route the Ethernet wiring into the controller through the closest knockout/conduit to the port. 2. Plug the RJ-45 connector into the J4 port on the GCM (Figure 4.4). PCMCIA Card/Modem and Connector P3 P5 P10 Ethernet Port (J4) On Board Ethernet Connector P7 S1 LED1 LED2 P6 J4 LCD1 S5 Reset Button P9 Figure 4.4: Connecting Ethernet 3. Place a ferrite clamp (PN ) on the Ethernet cable inside the chassis (Figure 4.5). istar Pro Installation and Configuration Guide 4-11

82 Connecting to the Host Figure 4.5: Ethernet Ferrite To connect to the PCMCIA port 1. Insert the PCMCIA card into the istar Pro port (see Figure 4.4). 2. Connect the Ethernet cable to the card and route the cable through the closest knockout/conduit at the side or top of the box. 3. Press the reset button to reboot the controller. Connecting to the Host using RS-232 Configurations that communicate from the istar Pro to the host using serial or modem connections must also install Remote Access Service (RAS) on the C CURE 800/8000 host. Note: The C CURE 9000 does not support serial or modem connections using RAS istar Pro Installation and Configuration Guide

83 Hardware Installation To connect the controller to the host via RS-232 (DTE to DTE) 1. Route the host RS-232 wiring into the controller through the closest conduit/knockout to the port. 2. If needed, strip the end of the wires enough (1/4") to permit insertion into a connector. 3. Use the 3/32" (2.5 mm) screwdriver to loosen the screws just enough to insert the wires. 4. Detach the P6 connector from the board. 5. Connect the wires to the P6 connector (Figure 4.6). P3 P5 P10 Pin 5 Pin 4 P7 LCD1 Pin 3 S1 LED1 LED2 P Pin 2 J4 Pin 1 P6 Five Pin Connector (Top View) P4 Five Pin Connector (Side View) 5 S5 Screw P9 Gnd Insert Wires Into Openings CTS RTS RXD- TXD- Figure 4.6: P6 Connections 6. Tighten the screws. istar Pro Installation and Configuration Guide 4-13

84 Connecting to the Host 7. Reattach the connector to the board. 8. Jump the connector pins (for DB9F, jump 7 and 1; for DB25F, jump 4 and 8). istar Pro to Host - DB9 Connection Serial istar Pro to Host - DB25 Connection Pin 5 Pin 3 Pin 7 Pin 8 Pin 2 Pin 1 Host (DB9F) istar (P6) Pin 5 Pin 4 Pin 3 Pin 2 Pin 1 Gnd RXD- CTS RTS TXD- TXD- RTS CTS RXD- CD CD TXD- RTS CTS RXD- Pin 8 Pin 7 Pin 2 Pin 4 Pin 5 Pin 3 Host (DB25F) Gnd RXD- CTS RTS TXD- istar (P6) Pin 5 Pin 4 Pin 3 Pin 2 Pin 1 Figure 4.7: Serial Connection (DTE to DTE), DB9 or DB25 Notes: The COM port on the host system must be set as follows: Bits per second bps Data bits - 8 Parity - None Stop bits - 1 Flow control - hardware 4-14 istar Pro Installation and Configuration Guide

85 Hardware Installation 9. Locate the S1 DIP switch and set each switch as shown in Figure 4.8. P3 P5 P10 S1-1 On S1-2 Off S1-3 On S1-4 Off S1-5 On S1-6 Off S1-7 On S1-8 Off P7 J4 S5 S1 LED1 LED2 P LCD1 P9 Figure 4.8: S1 Switch Settings Connecting to the Host via Modem You can connect to the host using a: PCMCIA internal modem card, or External modem Note: Use of PCMCIA modem cards with the istar Pro has not been evaluated by UL. Configurations that communicate from the istar Pro to the host using serial or modem connections must also install Remote Access Service (RAS) on the C CURE 800/8000 host. Note: The C CURE 9000 does not support serial or modem connections using RAS. istar Pro Installation and Configuration Guide 4-15

86 Connecting to the Host Connecting a PCMCIA Modem To connect via PCMCIA card modem 1. Insert the PCMCIA card into the istar Pro slot (see Figure 4.9). PCMCIA Card/Modem and Connector P3 P5 P10 P7 S1 LED1 LED2 P6 LCD1 J4 Reset Button S5 P9 Figure 4.9: Connecting Modems 2. Attach the telephone cable to the card and route the cable through the closest knockout/conduit at the side or top of the box. 3. Press the reset button to reboot the controller. Connecting an External Modem Note: Use of dialup modem connections with the istar Pro has not been evaluated by UL. To connect the external modem 1. Install the external modem per manufacturer s instructions. 2. Set the modem DIP switches according to manufacturer s instructions istar Pro Installation and Configuration Guide

87 Hardware Installation 3. Route the modem wiring into the controller through the closest conduit/knockout. 4. If needed, strip the end of the wires enough (1/4") to permit insertion into a connector. 5. Use the 3/32" (2.5mm) screwdriver to loosen the screws just enough to insert the wires. 6. Detach the P6 connector from the board. 7. Connect the wires to the P6 connector (Figure 4.10). P3 P5 P10 Pin 5 (Gnd) Pin 4 (RX-) Pin 3 (CTS) P7 S1 LED1 LED2 P LCD1 Pin 2 (RTS) Pin 1 (TX-) P6 Five Pin Connector (Front View) S5 J P9 Figure 4.10: P6 Connections 8. Tighten the screws. 9. Re-attach the connector to the board. 10. Verify that the modem pin-outs are as shown in Figure istar Pro Installation and Configuration Guide 4-17

88 Connecting to the Host istar Pro to Modem - DB9 Connection. istar Pro to Modem - DB25 Connection Pin 5 Pin 2 Pin 8 Pin 7 Pin 3 Modem (DB9M) istar (P6) Pin 5 Pin 4 Pin 3 Pin 2 Pin 1 Pin 7 Pin 3 Pin 5 Pin 4 Pin 2 Modem (DB25M) Gnd RXD- CTS RTS TXD- Gnd RXD- CTS RTS TXD- Pin 5 Pin 4 Pin 3 Pin 2 Pin 1 istar (P6) Figure 4.11: RAS Modem Connection (DTE to DCE), DB9 or DB Locate the S1 DIP switch and set each switch as shown in Figure P3 P5 P10 S1-1 On S1-2 Off S1-3 On S1-4 Off S1-5 On S1-6 Off S1-7 On S1-8 Off P7 J4 S5 S1 LED1 LED2 P LCD1 P9 Figure 4.12: S1 Switch Settings 4-18 istar Pro Installation and Configuration Guide

89 Hardware Installation Low Battery, Power Fail and Tamper Inputs Connector P8 is a six-pin connector for three two-wire inputs. These are used to connect the inputs for: Low battery AC power fail Tamper Figure 4.13 shows the location of the P8 connector. P8 Connector P3 P5 P10 P7 LCD1 S1 LED1 LED2 P J4 S P9 Figure 4.13: The P8 Connector Connecting Inputs to P8 The P8 input connectors are easy to detach and reattach as needed. To connect inputs to the P8 connector 1. Route the low battery, AC power fail, and tamper inputs to the six-pin connector. Most systems come with the tamper already connected. 2. If needed, strip the end of the wires enough (1/4") to permit insertion into a connector. 3. Detach the input connectors from the board istar Pro Installation and Configuration Guide 4-19

90 Low Battery, Power Fail and Tamper Inputs 4. Use the 3/32 (2.4 mm) screwdriver to loosen the screws just enough to insert the wires. 5. Insert the wires in the connectors. 6. Tighten the screws. Power Fail Low Battery P5 P3 P10 Tamper 5 6 P8 Six Pin Connector P7 LCD1 S1 LED1 LED2 P J4 S P9 Figure 4.14: P8 Connector for Power Fail, Low Battery, and Tamper 7. Reattach each connector to the boards as follows: AC power fail inputs on Pins 1 and 2 Low battery inputs on Pins 3 and 4 Tamper inputs on Pins 5 and 6 (normally prewired) Note: To ensure correct reporting of unused pins, if you enable power fail, low battery, and tamper in the C CURE software, but you are not using these pins, you must jumper each pair of pins (1 to 2, 3 to 4, and 5 to 6) istar Pro Installation and Configuration Guide

91 Hardware Installation Connecting AC Power The istar Pro must be connected to a 15A circuit breaker protected branch circuit. Cabling must be UL-Listed and/or Recognized. Refer to Power Requirements, on page 3-5 for power requirements. Caution: Before performing this procedure, ensure that the main power supply is shut off or disconnected. Caution: Differences exist in the AC input connector pin outs for a Lien Industries power supply and a Wall Industries (Sinpro) power supply. Cable harnesses for the Lien Industries power supply are not interchangeable with cable harnesses on the Wall Industries (Sinpro) SBU power supply. See Figure 4.15 for the correct pin outs. Ground Neutral Line Lien Industries Wall Industries (Sinpro) Line Neutral Ground Figure 4.15: Top View of Power Supply Units with Pin Outs istar Pro Installation and Configuration Guide 4-21

92 Installing modular boards Installing modular boards Installing a modular GCM 1. Mount the GCM in the STAR-CAN with 6/32 x 1/2 bolts. 2. Connect 12 VDC from the power supply. 3. Connect Ethernet with CAT-5 or CAT-6 cable 4. Connect the Tamper switch to the Tamper input Tamper Input GCM P9 Cabinet Ethernet 12 VDC Tamper Switch Ground Stud AC Input Wiring 12 VDC Power Supply Figure 4.16: Modular GCM Install 4-22 istar Pro Installation and Configuration Guide

93 Hardware Installation Installing the first modular ACM 1. Mount the ACM in the STAR-CAN with 6/32 x 1/2 bolts. 2. Connect 12 VDC from the power supply. 3. Connect the 34 pin ribbon cable from the GCM to the ACM. The connectors are polarized and the pin 1 wire is colored red. 34-pin Ribbon Cable GCM P9 ACM #1 12 VDC Ground Stud AC Input Wiring Figure 4.17: 1st Modular ACM Install 12 VDC Power Supply istar Pro Installation and Configuration Guide 4-23

94 Installing modular boards Installing the second modular ACM 1. Mount the ACM in the STAR-CAN with 6/32 x 1/2 bolts. 2. Connect 12 VDC from the power supply. 3. Connect the 34 pin ribbon cable from the GCM to the ACM. The connectors are polarized and the pin 1 wire is colored red. GCM P9 34-pin Ribbon Cable ACM #1 ACM #2 12 VDC Ground Stud AC Input Wiring Figure 4.18: 2nd Modular ACM Install 12 VDC Power Supply 4-24 istar Pro Installation and Configuration Guide

95 Hardware Installation Wiring Inputs, Outputs, and Readers Wire as shown in Figure 4.19: Total of 8 readers per ACM which can be any combination of: Up to 8 Wiegand signaling readers Up to 8 RM Bus readers 16 supervised inputs per ACM Up to 8 I/8 RM bus modules (64 supervised inputs per ACM) 8 Form C, dry contact relay outputs per ACM Up to 8 R/8 RM bus modules (64 output relays per ACM) P9 Direct connect Wiegand Readers GCM Supervised Inputs ACM Relay Outputs RM Bus Readers I/8 Bus modules R/8 Bus Modules Figure 4.19: ACM connections istar Pro Installation and Configuration Guide 4-25

96 Installing modular boards 4-26 istar Pro Installation and Configuration Guide

97 5 Using the istar Configuration Utility (ICU) This chapter describes how to use the istar Configuration Utility (ICU) to configure istar Pro hardware. In This Chapter Overview General Configuration Procedure Copying the ICU onto a PC or Laptop Understanding the ICU ICU Block Feature Starting the ICU Refreshing Controller Information Setting ICU Options Using the ICU Window Configuring a Controller Configuring RAS Configuring SNMP Connecting to the istar Web Page Diagnostic Utility Sending Messages to Other ICU Users Downloading Firmware Updates istar Pro Installation and Configuration Guide 5-1

98 Overview Overview The ICU provides istar Pro configuration, diagnostic, and troubleshooting options. Note: Note: This chapter describes Version of the ICU. If you are using an earlier version of the ICU, refer to the ICU online help for instructions. To configure an istar Pro controller with Version of the ICU, Software House recommends that you have firmware version or greater installed on the istar Pro controller. Use the ICU to designate the master controller, define master IP addresses, and define the IP address for the C CURE host. Other configuration information should be defined and downloaded from the C CURE host. However, sites that use locked IP addresses to provide local management can use the ICU for local cluster configuration. Note: The ICU has not been evaluated by UL. Cautions: istar Pro configuration is accomplished using the C CURE Administration application and the ICU. To ensure correct configuration, the information that you enter in the ICU must match the information that you enter in the C CURE Administration application. Software House recommends that you use the ICU only for initial setup of master controller address information and for occasional troubleshooting. This is because configuration information in the C CURE is downloaded to the istar Pro and overwrites the values that you specify in the ICU. 5-2 istar Pro Installation and Configuration Guide

99 Using the istar Configuration Utility (ICU) Configuring a Master Controller Use the ICU to define the controller type (master), the controller IP address, the primary connection type, and the C CURE address. For LAN configurations, Software House recommends that you configure information for member controllers in the C CURE Administration application. The C CURE downloads member configuration information to the master at start-up, and the master uses the information to configure the member controllers. Troubleshooting Tools The ICU provides a set of troubleshooting tools that help you to monitor the istar Pro network. Use troubleshooting tools to: PING IP addresses Send messages to other ICU users Open a Real Time Monitor report window and display diagnostic messages Configuration Diagnostics The ICU provides a diagnostic command that verifies the following items on the local PC on which you are running the ICU: C CURE 800/8000 host version C CURE 800/8000 ccure.ini file Windows services file Host TCP/IP connection istar Pro Installation and Configuration Guide 5-3

100 General Configuration Procedure General Configuration Procedure istar Pro configuration is accomplished using the C CURE Administration application and the ICU. LAN Configurations Requirements for LAN configurations vary from site to site. The following procedure describes most configurations. To configure an istar Pro cluster 1. Connect and power on all istar components. 2. Use the ICU to configure the: IP address of the master IP address of the host with which the master communicates IP address of the member istars (when not using DHCP) Note: You can also use the NetBIOS name or the FQDN. 3. Use the C CURE Administration application to configure: Master and member names Master and member IP and MAC addresses 4. Use the C CURE Administration application to configure the cluster and download cluster information. During download, the: Master establishes a connection with the C CURE host. C CURE host downloads member address information. Members beacon a request for service message across the subnet. Master matches the request for service message with the member address information, and downloads its own IP address. Members establish connections with the master. 5-4 istar Pro Installation and Configuration Guide

101 Using the istar Configuration Utility (ICU) WAN Configurations Because the ICU cannot detect an istar or istar Pro address beyond the local subnet, you must: 1. Connect and power on all istar components. 2. Copy the ICU to a PC or laptop. 3. Connect the PC or laptop with the ICU to the subnet on which the target istar Pro resides. 4. Use the ICU to: Identify MAC addresses for members (see Figure 5.4 on page 5-10) If not using DHCP, configure the IP address for the master on the Ethernet Adaptor tab (see Figure 5.1) Configure gateway addresses for members and masters on the Ethernet Adaptor tab. Figure 5.1: ICU Configuration Ethernet Adaptor Tab istar Pro Installation and Configuration Guide 5-5

102 General Configuration Procedure 5. Use the C CURE Administration application (Hardware, Controller, istar Controller Selection, Identification dialog box) to configure: Master and member names Master and member IP and MAC addresses 6. Use the C CURE Administration application (Hardware, Cluster, istar Cluster Selection, Identification dialog) to configure the cluster and download cluster information across the network. During download, the: Master establishes a connection with the C CURE host. C CURE host downloads member address information. Members beacon a request for service message across the network. Master matches the request for service message with the member address information, and downloads its own IP address. Members establish connections with the master. Note: The ICU can connect to an istar Pro across a WAN provided you know both the MAC address and IP address of the remote istar Pro. 5-6 istar Pro Installation and Configuration Guide

103 Using the istar Configuration Utility (ICU) Copying the ICU onto a PC or Laptop When you install C CURE on a server or client workstation, the ICU is included in the ICU folder. To use the ICU to configure an istar Pro, you have to copy the ICU files to a PC or laptop, and connect the PC or laptop to the same subnet as the istar Pro you want to configure. Copy the following ICU files from the \ICU directory: ICU.exe The executable that runs the ICU. iwatch.exe The executable that provides real-time monitoring of istar Pro controllers. Caution: Copy this executable to the same folder as ICU.exe. icu.chm The help file for the ICU. ReleaseNotes.txt Information about this release of the ICU. Be sure to record the location of these files on the PC or laptop so that you can find them later. istar Pro Installation and Configuration Guide 5-7

104 Understanding the ICU Understanding the ICU The ICU window allows access to all ICU functionality, including cluster configuration. The ICU also displays a list of controllers connected to the subnet, and the configuration information as it is stored on each controller. Displaying and Updating Cluster Information At startup, the ICU broadcasts a query across the subnet to controllers requesting their configuration information. Controllers that are powered on respond to the query by sending their information to the ICU, which then displays the information in the ICU window. The ICU window is updated whenever a controller connection status changes. Refresh the window for the latest connection information. See Refreshing Controller Information, on page 5-11 for additional information. ICU Block Feature You can prevent users from using the ICU to change the configuration of an istar Pro controller by setting the ICU Block feature on the controller. To block the ICU for a given istar Pro controller, set switch S4 positions 5-8 on the GCM to the On position. To turn off ICU blocking and allow users to modify the configuration, set switch S4 positions 5-8 to the Off position. Table 5.1: ICU Block and Unblock Settings - with LCD Status Display Messages Switch Position ICU Block On (Read only) - Display General Messages ICU Block Off (Read/Write/Update) - Display General Messages S4-5 On Off S4-6 On Off S4-7 On Off S4-8 On Off Note: With ICU Block On, you cannot edit the ICU configuration. ICU dialog box fields are grayed out. The LCD displays Read only status messages. 5-8 istar Pro Installation and Configuration Guide

105 Using the istar Configuration Utility (ICU) Starting the ICU To start the ICU 1. In Windows NT, 2000, 2003, or XP, click Start on the Windows task bar. A menu opens. 2. Choose the Run command (Figure 5.2). Figure 5.2: Run Dialog Box 3. In the Open list box, enter the path and filename for ICU.exe. 4. Click OK. The ICU password dialog box opens (Figure 5.3). Figure 5.3: Password Dialog Box 5. Enter the default password and click OK. The default password is manager. Software House recommends that you change the default password for the ICU. Refer to Changing the ICU Password, on page 5-12 for information about setting up passwords. The ICU starts and the main window opens (Figure 5.4). See Using the ICU Window, on page istar Pro Installation and Configuration Guide 5-9

106 Starting the ICU Figure 5.4: ICU Main Window 5-10 istar Pro Installation and Configuration Guide

107 Using the istar Configuration Utility (ICU) Refreshing Controller Information To refresh controller information in the ICU window, use any of the following methods: Click the Refresh icon ( ) on the ICU toolbar. This method refreshes information for all controllers in the utility s subnet. Choose Refresh List from the View menu. This method refreshes information for all controllers in the ICU s subnet. Select a controller in the ICU window, right-click, and choose Refresh from the pop-up menu. This method refreshes information only for the selected controller. Set a refresh interval to automatically refresh the ICU window. See Setting a Refresh Interval, on page Please note that setting an automatic refresh interval increases network activity. Setting ICU Options Use the ICU Options dialog box to: Enable and specify a refresh interval to automatically refresh the ICU window. Please note that setting an automatic refresh interval increases network activity. Change the password for the ICU. Specify the public IP address of the PC being used to download firmware to your istar Pro controllers. Set the download port on the PC being used to download firmware to your istar Pro controllers. To access the ICU Options dialog box (Figure 5.5), select File>Options from the ICU menu bar. istar Pro Installation and Configuration Guide 5-11

108 Setting ICU Options Figure 5.5: Options Dialog Box Setting a Refresh Interval You can set the ICU to refresh the controller list automatically, at the interval you specify. To refresh the ICU window automatically: 1. In the Auto-Refresh section of the Options dialog box, select the Enable option. 2. Enter the refresh interval (in minutes) or use the up/down arrows to the right of the Refresh Interval box to select the time. 3. Click OK. Changing the ICU Password You can change the password for the ICU using the Options dialog box. Note: Software House recommends that you change the default password for the ICU istar Pro Installation and Configuration Guide

109 Using the istar Configuration Utility (ICU) To change the ICU password: 1. In the ICU User Password section of the Options dialog box, enter the new password in the Password box. 2. Confirm the password by entering it again in the Re-Enter Password box. 3. Click OK. Setting the Public IP Address for Firmware Downloads If the public IP address of the PC you are using to download istar Pro firmware is different than the IP address assigned to the PC s NIC card, enter the public IP address of the PC in the Public IP Address field on the Options dialog box. This is required when the PC is on a WAN that is behind a NAT server that exposes a public IP address for the PC that is different than the IP address assigned to the PC s NIC card. After entering the public IP address, click OK. Setting the TCP/IP Port for Firmware Downloads By default, the computer on which you are running the ICU uses port 2020 to download firmware to the istar controllers on your network. In some situations, other applications may be using port 2020 on the PC, in which case you must specify another port to use for firmware downloads. To specify another firmware download port, enter the port number in the Download TCP/IP Firmware field on the Options dialog box. To determine if port 2020 is in use, and to determine which ports are in use on the PC, enter the following command in a DOS command prompt window: netstat -n istar Pro Installation and Configuration Guide 5-13

110 Using the ICU Window Using the ICU Window You can use the ICU window (Figure 5.6) to configure master and member controllers. Menu Bar Toolbar istar Display Area Status Bar Figure 5.6: Parts of the ICU Main Window Toolbar The toolbar contains icons of frequently used ICU commands. To display the toolbar, select Toolbar from the View menu. To hide the toolbar, select the Toolbar command again. Point the cursor at each toolbar button to display a tip on the button s use. Table 5.2 describes toolbar buttons 5-14 istar Pro Installation and Configuration Guide

111 Using the istar Configuration Utility (ICU) Table 5.2: Toolbar Button Description Button Description Refreshes the controller list. The ICU broadcasts a query across the subnet, and controllers respond with their configuration information, which is updated in the window. Select a controller and click this button to open the Controller window for the selected controller. This window lets you configure the selected controller. See Configuring a Controller, on page 5-20 for more information. Select a controller and click this button to open a Monitor Controller Diagnostic window for the selected controller. The window displays reports for categories selected using Diagnostic Level Control. Select a controller and click this button to open a Ping window for the selected controller. Select a controller and click this button to download updated firmware to the controller. See Downloading Firmware Updates, on page 5-38 for more information. Opens the online Help for the ICU. Icons Icons in the ICU Window indicate the status or type of controller. Table 5.3: ICU Window Icons Icon Description The controller on the left is an istar Classic. The controller on the right is an istar Classic with a PCMCIA card. Connected to Host, or Connected to Master istar Pro Installation and Configuration Guide 5-15

112 Using the ICU Window Table 5.3: ICU Window Icons (Continued) Icon Description The controller on the left is an istar Classic. The controller on the right is an istar Classic with a PCMCIA card. Not Connected, or Attempting Host Connection, or Attempting Master Connection The controller on the left is an istar Pro. The controller on the right is an istar Pro with a PCMCIA card. Connected to Host, or Connected to Master The controller on the left is an istar Pro The controller on the right is an istar Pro with a PCMCIA card. Not Connected, or Attempting Host Connection, or Attempting Master Connection The controller is an istar, an istar Pro, or an istar ex. Beaconing for Host Beaconing for Master Beaconing for Configuration. The controller is currently rebooting. The controller is an istar ex. The Status column indicates that the controller is: Connected to Host Connected to Master Not Connected Attempting Host Connection Attempting Master Connection 5-16 istar Pro Installation and Configuration Guide

113 Using the istar Configuration Utility (ICU) Table 5.3: ICU Window Icons (Continued) Icon Description Comm Fail The controller is in a Communication Failure state, and the ICU is unable to communicate with the controller. This can be a transient state when you refresh the ICU display, and is replaced by one of the other states when the ICU receives a response from the controller. The Display Area The Display Area displays a list of controllers that respond to the ICU broadcast. The ICU displays the following information for each controller. Table 5.4: ICU Window Columns Column Description Icon MAC Add Name IP Address Parent IP Address FW Version Indicates the status of the controller. Displays the last six nibbles of the controller s MAC address. MAC addresses are unique hardware addresses for the istar Pro. A MAC address cannot be changed. A GCM s MAC address is indicated by a label on the GCM board. The first six nibbles of the MAC address are fixed for all controllers (set at F9). Displays the name of the controller as it was configured in the C CURE System Controller window. Displays the controller s IP address. Use the ICU to assign IP addresses to masters. Use the C CURE Administrative application to assign IP addresses to cluster members. If xxx.xxx is displayed in this field, the IP address is not configured. If this controller is a cluster member, displays the IP address of the controller s master. If this controller is a master, displays the IP address of the host. If is displayed in this field, a master is not assigned to the controller or the master IP address is not configured. Displays the controller s firmware version. ICU Version recognizes any firmware version greater than Version 2.1. Earlier firmware versions are listed as Unknown. istar Pro Installation and Configuration Guide 5-17

114 Using the ICU Window Table 5.4: ICU Window Columns Type Status Column If the controller is a cluster member, displays Normal. If the controller is a master, displays Master. Displays the status of the controller: Description Attempting master connection a member controller is attempting to connect to and communicate with its master controller. Attempting host connection a master controller is attempting to connect to and communicate with the C CURE host computer. Not Connected the controller is configured but is not communicating with the master (if a member) or host (if a master). Connected to Host the master is configured and communicating with the host. Connected to Master the member controller is configured and communicating with its master controller. Connected to alternate master the member controller is configured and communicating with its alternate master controller. This indicates that the primary master controller is not communicating with the member. Beaconing for Host the master is configured but not in communication with the host. Beaconing for Master the controller is broadcasting a query across the subnet for the master s IP address. The master responds by sending the controller the IP address. If the master does not respond in a set amount of time, the ICU responds by sending the controller the master s IP address as specified in the utility s controller database. Beaconing for IP Address the member is broadcasting a query across the subnet for its own IP address. Since the controller is a member, the master can respond with the IP address information. Rebooting the controller is rebooting. Comm Fail the controller did not receive the latest ICU refresh message, and may be in communication failure istar Pro Installation and Configuration Guide

115 Using the istar Configuration Utility (ICU) Menu Bar Status Bar The Menu bar provides options that activate dialog boxes. Refer to the ICU online help for specific information about ICU dialog boxes. The Status Bar provides helpful information about the current operation the ICU is performing. The Status Bar also displays the number of active ICUs and the number of controllers that are responding to the utility s broadcast. istar Pro Installation and Configuration Guide 5-19

116 Configuring a Controller Configuring a Controller The Controller dialog box contains options that configure and edit istar Pro controllers. Prerequisite Information You need the following information to configure an istar Pro controller. Table 5.5: Controller Configuration Information Information Controller IP address Host connection type C CURE or master address Primary host connection Secondary host connection Description The ICU prompts you for a specific IP address. Master controllers support onboard Ethernet, PCMCIA Ethernet, serial, and modem connection to C CURE. Member controllers support one network connection (10BaseT or 100BaseT Ethernet). For master controllers, this is the IP address of the C CURE system. For member controllers, this is the IP address of the master controller. Master controllers can establish a primary connection to the C CURE host over network, serial, or serial modem connections. Master controllers can establish a secondary connection to the host over network, serial, or serial modem connections. Alternate masters must use 10BaseT Ethernet, and must be configured with a master controller that uses 10BaseT for the primary connection. To configure a controller using the ICU 1. Power up the controllers in the cluster. 2. Start the ICU. Note: To use the ICU, connect a PC or laptop to the same subnet as the cluster istar Pro Installation and Configuration Guide

117 Using the istar Configuration Utility (ICU) The ICU window opens (Figure 5.7) and displays controllers and their configuration information. If a controller is not configured, the ICU displays: Last six nibbles of the controller s MAC address xxx.xxx for the controller s IP address Disconnected icon (,,,, or ). Broadcasting for... for Status Figure 5.7: ICU Main Window Messages 3. Use one of the following methods to open the Controller dialog box for a given controller: Double click the controller. Highlight the controller, right click, and choose Edit Controller Information from the drop down menu. From the Main Menu bar, select Edit and choose Controller. Click the Edit Controller icon. Controllers are identified by their MAC addresses. The Controller dialog box opens for the selected controller (Figure 5.8), with the Controller Identity tab selected by default. istar Pro Installation and Configuration Guide 5-21

118 Configuring a Controller Figure 5.8: Controller Dialog Box (Controller Identity Tab) 4. Provide the information described in Tables 5.6 through When done, click OK. Note: The Advanced tab is available only for istar controllers that are using firmware version or greater. Table 5.6: Controller Identity Tab Field MAC address NetBIOS name Description Displays the last six nibbles of the controller s MAC address. You cannot edit this field. MAC addresses are unique hardware addresses that identify controllers and other Ethernet devices. They are built into GCMs at production time. A controller s MAC address is printed on a label that is attached to the GCM. The first six nibbles of the MAC address are fixed for all controllers (set at F9). Displays the NetBIOS name of the controller. You cannot edit this field istar Pro Installation and Configuration Guide