Managed account services for wealth management professionals

Transcription

1 Independent investor services en iis - INDEPENDENT INVESTOR SERVICES Managed account services for wealth management professionals 1

2 BANQUE DE LUXEMBOURG 2

3 WE HELP YOU FOCUS ON WHAT YOU DO BEST Independent investor services In these fast-moving times, when winning and keeping customers requires more attention than ever, wealth management professionals want to rely on a solid partner who can make their lives easier. Banque de Luxembourg has been helping professionals for more than 30 years. Building on our private banking experience with demanding clients, we have developed best-in-class managed account services for independent asset managers and insurance companies. As a depositary bank, it helps of course that we have solid fundamentals, state-of-the-art technology and the international connectivity that characterizes Luxembourg. What sets us apart, according to our clients, is our spirit of partnership. Our experienced, multilingual teams are with you today and in the years to come. Your designated contact strives to always offer a truly customized service, thanks to ongoing two-way communication. We offer solutions, not products. Our professional clients come to us with a variety of questions, such as: Can I ease administrative tasks to focus on my core client servicing and asset management functions, and yet keep control of my business? Is it possible to adapt my reporting to my customers languages across a variety of countries of residence? Will a single platform offer access to a wide range of investment vehicles, including funds I choose or create? Can my customers investment portfolios be held in unit-linked life insurance contracts? Will I be able to offer my customers a full suite of banking services, including financing solutions? Can you help me identify opportunities to offer better service to my clients? With us the answer, of course, is yes. Indeed, our conversations with clients usually move gradually from how we can help save costs to how we can add value, in accordance with your own business model. This spirit of partnership probably explains why our relationships with professional clients are so long lasting. Flexibility and experience, openness and attention to detail all contribute to our problem-fixing attitude. Yet I m sure you have more questions and there s nothing like an in-depth, in-person conversation. We look forward to talking to you and exploring how we can support the development of your business. So we can all focus on what we do best! FERNAND REINERS, Head of Professional Banking 3

4 STAYING ON TOP OF COMPLEXITY BANQUE DE LUXEMBOURG 4

5 Independent investor services Sophisticated clients, challenging markets, demanding regulations the business of wealth management has become increasingly complex. In particular, the regulatory changes impacting remuneration models require financial advisors to focus even harder on maintaining customer loyalty. Offering new services, selecting or creating new investment products, providing additional assurances on the safety of deposits or taking care of customers tax statements the typical working day of the wealth manager is getting ever longer. With complexity comes cost. Cost of training, cost of compliance, cost of technology and cost of distraction from the essentials of running the business. Most professionals wish to focus on getting the basics right: satisfying their customers through investment performance and quality of service. To stay on top of the game, the successful entrepreneur will delegate non-core business functions to trusted partners. Just as their own clients trust them. With our managed account services, and the committed support of our team, you can focus on growing your business. 5

6 WHY BANQUE DE LUXEMBOURG? BANQUE DE LUXEMBOURG We understand both the needs of wealth managers and those of their clients. Above all, when you choose a depositary bank for your clients accounts, you want their money to be safe. Customers who partner with us are assured of our stability: Banque de Luxembourg ranks amongst Luxembourg s leading banks. Since the 1920s we have belonged to the same shareholder, the French banking group Crédit Mutuel-CIC, one of the most solid in Europe. With our long experience of serving private clients, Banque de Luxembourg has a history of transforming complex and challenging situations into bespoke solutions that enhance wealth. In many cases, we have served successive generations of the same family, keeping abreast of their changing circumstances and working with them to meet their evolving needs over time. Many of these clients have a highly entrepreneurial outlook and this has challenged our own teams to become just as innovative and business-minded. Our focus is firmly on the human aspect of the investment industry. To us, our business is not just about numbers and data, but people and their ambitions. With experienced employees and a local decisionmaking process, Banque de Luxembourg offers a high-quality personalized service that targets long-term success while also creating bonds between employees, clients, business partners and local communities. Today, our dedicated professional banking team serves more than 200 third-party wealth managers, allowing them to focus on their core investment and client service functions. Our managed account services provide professionals with safe and confidential access to a range of real-time, customized reporting services for them and their clients, in multiple formats and languages. Our dedicated internet platform for professionals caters for the full universe of funds and investment vehicles, and wealth managers can choose to add other private banking services to complement their own, including tax statements adapted to their clients country of residence. 6

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8 YOUR KEY BENEFITS For more than thirty years, our professional banking team has been providing customized support to wealth management professionals. Over the years we have developed specialist skills and a specific methodology to service managed accounts, backed by our dedicated internet platform for professionals. Dedicated point of contact DEDICATED POINT OF CONTACT iis platform State of the art technology Our professional clients have direct access to a single, dedicated point of contact at the heart of our efficient middle-office acting as their sparring partner and coordinating interactions between bank departments in line with clients individual needs. Fully -fledged banking offer Banque de Luxembourg s experienced and multilingual managed accounts team serves professional clients in over 10 countries, yet it ensures each client receives personal attention and pragmatic solutions. BANQUE DE LUXEMBOURG As a client, you will benefit from working with a team that is here to stay and focusing on a genuine partnership, in synch with our bank s long term orientation. 8

9 Flexible account structure Independent investor services STATE OF THE ART TECHNOLOGY & CONNECTIVITY Inspired by our experience as private bankers, our dedicated internet platform for professionals (iis platform) provides a flexible account structure for end clients. Specially designed for wealth management professionals, our tools enable you to manage client accounts and execute orders according to your own organization s procedures. Changes in portfolios are updated in real time and can be grouped according to your internal organization. Depending on your needs at any given time, you can consult single accounts or group accounts by manager, team or geography. The iis platform includes comprehensive reporting services, both for your own purposes and those of your private clients. Reports can be tailored to your needs, and presented in different languages. For your regular information flow to clients, reports can be generated automatically and distributed across a variety of channels (SWIFT, fax, , regular mail) and formats (xml, xls, pdf or paper). Our systems are also interfaced with all major life insurance companies. The iis platform provides an online ordering functionality for international stocks, bonds and investment funds. Our technology also facilitates direct interfacing to your own portfolio management or back-office systems. This provides wealth managers with the ability to generate and track their orders, publish statements of assets and transactions and run automatic reconciliations. Adapted to your organization Management and updating of positions iis PLATFORM Dedicated internet platform for professionals Comprehensive reporting services Online ordering functionality Interfacing to portfolio management & backoffice systems 9

10 ACCESS TO OUR FULLY-FLEDGED BANKING OFFER Your customers You OUR FULL RANGE OF BANKING SERVICES Financing Tax reporting Leveraging of portfolio investments Secure E-Banking services Investment funds services Asset Management Payments Wealth planning solutions BANQUE DE LUXEMBOURG Next to the availability of a complete investment universe, wealth management professionals can complement their offer and provide their clients with access to our bank s fully-fledged private banking and daily banking service offering. Our offering indeed encompasses the financing of real estate and portfolio investments, estate and wealth planning solutions aiming at enhancing, protecting and passing on family wealth across several generations and a full suite of daily banking services such as international payments, and cash management. To cater for your private clients ad hoc information needs, you can also offer them online access to their account through our secure e-banking website. 10

11 INVESTMENT FUND SERVICES Independent investor services Creating your own fund? As their client base grows, many independent wealth management professionals consider showcasing their investment strategy by launching their own investment vehicles. Whichever the asset class, including real-estate and private equity, our Investment Fund Services team offers full, customized support, including: advisory services for UCITS and alternative funds; custody and depositary banking; management company services; fund administration; compliance and risk management; distribution support. From the initial design of your fund to cross-border development, our team will assist you every step of the way. 11

12 BANQUE DE LUXEMBOURG CONTACT US We would be very pleased to provide further information and discuss your projects. Business Development LUXEMBOURG 14 boulevard Royal L-2449 Luxembourg +352 / iis.luxembourg@bdl.lu BELGIUM Chaussée de la Hulpe, 120 B-1000 Bruxelles +32/(0)2/ iis.belgium@bdlux.be 12 Editorial advice: Opinion Valley, Writer: Phil Davis, Photo credits: Fernando Guerra, Vito Labalestra. Design and Production:, Banque de Luxembourg, société anonyme, 14 boulevard Royal, L-2449 Luxembourg - RCS Luxembourg B5310