Reports. Advanced User s Guide V2.5

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Reports. Advanced User s Guide V2.5"

Transcription

1 Advanced User s Guide V2.5

2 Reports The information contained herein describes Reports and their functionality, thereby enabling you to effectively utilize them to review call statistics, volume and usage for your Building Blocks. About the Documentation Reports afford you the opportunity to review usage of your Ifbyphone Building Blocks by presenting charts and tables that are exportable into common file formats. Reports include: Call Analyzer Drill down into Inbound, Outbound and Click-To call data to view activity surrounding various call types and time intervals. Click-To-XyZ Activity Generate reports on who clicked your Click-to-XyZ links and when. Call Detail Report Monitor and analyze your toll-free telephone number usage. Call Count Report Review calls received by day, in a bar chart format. Broadcast Report Obtain important data on your outbound SurVo Broadcasts and get redirects to accumulated responses. For additional information on Reports, including feature highlights and accompanying screenshots, please review the proceeding sections. Ifbyphone on the Web Ifbyphone s Web site (www.ifbyphone.com) contains a wealth of information about Ifbyphone business services. Customer service contact information, as well as additional user guides and tutorials, are also easily accessible from the Web site. Logging in to Your Account Before reviewing Reports, you must have an Ifbyphone account that you have used to create Building Blocks and put them into practice. If you do not have an Ifbyphone account, please go to our Web site at or call (877) and ask for Business Accounts. To login: 1. Navigate to the Ifbyphone Web site at 2. Login to your account by clicking User Login at the top of the home page. 3. On the Login to My Account page (Figure 1), enter your User ID (your primary 10-digit phone number numbers only with no leading 1) and PIN code (password); then click SIGN IN. 2 P age

3 Figure 1: ifbyphone Account Login Screen 4. Select the Reports option from the Main page s drop-down toolbar (Figure 2). Figure 2: Reports menu 3 P age

4 Call Analyzer Using Call Analyzer, you can view and drill down into call report data. For example, search a date range and get a high level overview of your Call Types by month. Additionally, drill down into those Call Types to view data across refined time intervals. For example, view your call statistics, by day or hour, within Click-to-XyZ and sort them by Click-to-Call, Click-to-Virtual Receptionist and Click-to-Find Me. 1. Select Call Analyzer from the Main page s drop-down toolbar (refer to Figure 2, above). 2. Set a date range for your report, as well as a specified interval for viewing the report (month/day/hour). If you are looking over a large date range (a year, for example), it is recommended that the interval be set at one month. Note that your report statistics are based on Building Blocks that you have put into use. There will be no data available for Building Blocks that are neither configured nor have been put into practice. Additionally, select a Call Type from the drop-down list. Select from one of the following: Inbound Calls that were placed to your toll-free phone numbers Click-To Click-to-XyZ configurations that were clicked and called Outbound Calls that were placed outbound from your account (e.g. SurVo broadcast) All Inbound, Click-To and Outbound calls Once you set your Start and End dates, Interval and Call Type, click the Generate Report button (Figure 3). Figure 3: Data Range and Call Type 3. The chart displays color-coded, stacked bars, based on your select Interval and Call Type (Figure 4). The x-axis displays the interval (in this example, the interval is by month), while the y-axis displays the number of calls made for each call type. 4 P age

5 Figure 4: Stacked Bar Chart 4. A table of data representing the information in the stacked bar chart is also generated for the data interval (Figure 5). For this user, the number of Inbound Calls greatly exceeds the number of Outbound and Click-To calls. To drill-down into either the Call Type or the Interval, simply click the corresponding button. Figure 5: Table of Data 5. For example, to drill-down into the Call Type Inbound, click its corresponding button (Figure 6). The stacked bar chart has changed to now only represent Inbound calls within the specified date range. 5 P age

6 Figure 6: Drill-down into Call Type Inbound (Stacked Bar Chart) The table of data representing the information in the stacked bar chart has also changed to reflect the drill-down (Figure 7). Figure 7: Drill-Down Table of Data for Call Type Inbound 6 P age

7 6. To drill-down even further and review the Inbound calls within a specific day or even hour, click a month s corresponding button (Figure 8). Figure 8: Drill-down into Call Type Inbound for Day Interval (Stacked Bar Chart) The table of data representing the information in the stacked bar chart has also changed to reflect the drill-down (Figure 9). 7 P age

8 Figure 9: Drill-Down Table of Data for Call Type Inbound for Day Interval Click-to-XyZ Activity Report 1. Select Click-to-XyZ Activity from the Main page s drop-down toolbar (refer to Figure 2, above). 2. Set a date range for reviewing your data. Once you set your start and end dates, click the Generate button. 3. The Click-to-XyZ Activity report provides data on who clicked your Click-to-XyZ links and when, as well as how calls were routed and the amount of time the call was connected (Figure 10). Columns indicate the following information: Caller The customer/lead s telephone number, which they inputted upon clicking the Click-to-XyZ configuration. Type The type of Click-to-XyZ (Click-to-Call, Click-to-Voic , Click-to- SurVo, etc.) Page Variable that you can place in the Click-to-Call HTML to indicate which page the click was located. Please note that this field will remain blank unless the user adds page information to the HTML code or the generated URL. You should not have spaces in the value, unless they are encoded. Reference Variable that you can place in the Click-to-Call HTML to indicate where on a page the click was located. Please note that this field will remain 8 P age

9 blank unless the user adds reference information to the HTML code or the generated URL. Example of an Auto-generated URL: Example of a Modified URL w/ Page and Reference information: e&ref=my%2 Click Desc The name of the specific Click-to-XyZ. Click Date/Time The day and time that the Click-to-XyZ was initiated. Number connected The business phone number that is associated with the Click-to-XyZ. Call Duration The amount of time the call was connected. Note that Call duration data can take up to five days to show up on this report. Figure 10: Click-to-XyZ Activity Report 4. To export this data into a file that can be read by another application (e.g. Microsoft Word or Excel), select a file format from the Export File type dropdown list and click the Export button (Figure 11). Call Detail Report Figure 11: Export data 1. Select Call Detail Report from the Main page s drop-down toolbar (refer to Figure 2, above). 2. Set a date range for reviewing your data. Once you set your start and end dates, click the Generate button. 3. The Call Detail report provides information on the calls connected to your toll free telephone number via the Ifbyphone system (Figure 12). Columns indicate the following information: 9 P age

10 Date/Time The date and time that a call was connected to your toll free telephone number. Intelligent Agent Minutes Number of minutes that a call is on the Ifbyphone system. Network Call Type The type of call that was placed to your toll free telephone number. Network Minutes Number of minutes on the Telco Network.. Call Duration Total length of the call. Additional Info Specific information generated by the Ifbyphone programming interface (please refer to the Advanced Techniques for Developers Guide for additional information). Figure 12: Call Detail Report 4. To export this data into a file that can be read by another application (e.g. Microsoft Word or Excel), select a file format from the Export File type dropdown list and click the Export button (please refer to Figure 11, above). Call Count Report 1. Select Call Count Report from the Main page s drop-down toolbar (refer to Figure 2, above). 2. Set a date range for reviewing your data. Once you set your start and end dates, click the Generate button. 3. The Call Count report is simply a bar chart that represents a combined total of your inbound, outbound and Click-to-XyZ call volume for a given date range, by day. To get a more refined look at the data and drill-down into specific details, please refer to the Call Analyzer section on page 4 of this document. 10 P age

11 Figure 13: Call Count Report 4. To export this data into a file that can be read by another application (e.g. Microsoft Word or Excel), select a file format from the Export File type dropdown list and click the Export button (please refer to Figure 11, above). Broadcast Report 1. Select Broadcast Report from the Main page s drop-down toolbar (refer to Figure 2, above). 2. Set a date range for reviewing your data. Once you set your start and end dates, click the Generate button. 3. The Broadcast report provides you with information on outgoing SurVo broadcasts (Figure 14), including the following columns: Scheduled time The time that the call was scheduled to be dialed (as configured in the SurVo Broadcast) Actual time: The time that the call was actually made Delay Calculated difference between the actual time and the scheduled time of the call Number Called Telephone number dialed by the system (as configured in the SurVo Broadcast) Result of Call Results can include the following: Answering Machine, Live Person, Busy Signal with reschedule, Answered and Hung Up, Call Result Unknown, No answer or Call failed with reschedule. Response ID A hyperlink that redirects to the recipient s answers that were recorded by the system in response to questions asked in the broadcasted SurVo 11 P age

12 Figure 14: Broadcast Report For additional information on SurVo Broadcasts and data collected as a result, please refer to the SurVo Advanced User s Guide. 4. To export this data into a file that can be read by another application (e.g. Microsoft Word or Excel), select a file format from the Export File type dropdown list and click the Export button (please refer to Figure 11, above). 12 P age

13 Getting the Most Out of Reports Reports can assist you in monitoring the success of your business processes, as well as help you take steps to improve the efficiency of your internal workflow. Now that you ve taken multiple steps to learn more about Reports and how they function, let s take a quick tour of how Reports can provide valuable information for you and your business. Question#1: Are you staffing your customer service department adequately, in that you have enough employees scheduled on the days that your call center is the busiest? Answer: You can use the Call Analyzer to determine when and on what day of the week you are receiving the highest frequency of incoming calls to the customer service department. For example, open the Call Analyzer to view Click-to-Calls, Inbound and Outbound Calls for a specific day. Call Analyzer breaks up the graph into a 24-hour period, allowing you to view the times of that day which resulted in the most customer traffic. Figure 15: Sample Daily View As you can see from Figure 15, your customer service department receives the most inbound and Click-to-Calls between 2:00 pm and 6:00 pm. Based on this data, you may decide to staff your call center lighter in the morning and heavier in the afternoon. 13 P age

14 Question #2: Is your Click-to-XyZ producing any leads on your Web site, or is it placed in a spot that is easy to miss? Answer: Use Call Analyzer to drill down into the Click-to type, in order to see what Click-to-XyZ configurations are connecting to your business most frequently. Viewing this graph (Figure 16) will allow you to see which Click-to-Calls on your Web site generated the most calls, and could be used as a helpful clue for implementing the Phone Me Now service. The Click-to-Calls that generated the most traffic most likely indicate that those links are very well placed on your site. Figure 16: Sample Call Type View Question #3: You started sending out SurVo Broadcasts, but you re not getting a lot of good data in return. Why is this? Answer: Use the Broadcast Report (Figure 17) to see if your calls are being properly connected. Perhaps you SurVo broadcasts are being delivered to answering machines during the day when recipients are at work; or too early in the morning, which may cause recipients to hang up immediately. Figure 17: Sample Broadcast Report 14 P age

V2.5. Reports (BETA) Version 2.8 Addendum

V2.5. Reports (BETA) Version 2.8 Addendum V2.5 Reports (BETA) Version 2.8 Addendum Reports Version 2.8 Addendum The information contained herein describes the new Version 2.8 Reports and their functionality, thereby enabling you to effectively

More information

Phone Routing Stepping Through the Basics

Phone Routing Stepping Through the Basics Ng is Phone Routing Stepping Through the Basics Version 2.6 Contents What is Phone Routing?...3 Logging in to your Ifbyphone Account...3 Configuring Different Phone Routing Functions...4 How do I purchase

More information

What s New in Ifbyphone Version 3.2?

What s New in Ifbyphone Version 3.2? What s New in Ifbyphone Version 3.2? Ifbyphone Version 3.2 includes a variety of new and improved applications and features. We ve integrated your feedback into enhancements including new Home Page Dashboards,

More information

Email Signatures. Advanced User s Guide. Version 2.0

Email Signatures. Advanced User s Guide. Version 2.0 Advanced User s Guide Version 2.0 Contents Email Signatures... 3 About the Documentation... 3 Ifbyphone on the Web... 3 Copying Click-to-XyZ Code... 4 Logging in to your ifbyphone Account... 4 Web-Based

More information

Version 2.6. Virtual Receptionist Stepping Through the Basics

Version 2.6. Virtual Receptionist Stepping Through the Basics Version 2.6 Virtual Receptionist Stepping Through the Basics Contents What is a Virtual Receptionist?...3 About the Documentation...3 Ifbyphone on the Web...3 Setting Up a Virtual Receptionist...4 Logging

More information

Voicemail. Advanced User s Guide. Version 2.0

Voicemail. Advanced User s Guide. Version 2.0 Advanced User s Guide Version 2.0 Contents Introduction to the Documentation... 3 About the Documentation... 3 Ifbyphone on the Web... 3 Logging in to your ifbyphone Account... 3 Setting Up a Voice Mailbox...

More information

Configuring a Smart Conference

Configuring a Smart Conference Configuring a Smart Conference Ifbyphone s Smart Conference allows you to set up instant or scheduled conference calls and, optionally, to call the conference attendees rather than waiting for them to

More information

Call Logging Quick Reference User Guide

Call Logging Quick Reference User Guide Call Logging provides companywide call records, comparison and analytical tools for tracking and improving the efficiency and effectiveness of business communications. An intuitive, feature rich interface

More information

1. Login to www.ifbyphone.com with your User ID and password. Select Virtual Receptionist from the Basic Services tab.

1. Login to www.ifbyphone.com with your User ID and password. Select Virtual Receptionist from the Basic Services tab. Virtual Receptionist Virtual Receptionist is a hosted PBX auto attendant service with intelligent routing that automatically greets and routes phone calls based on your office schedule. It gives your company

More information

Voice Broadcast Opt Out Feature

Voice Broadcast Opt Out Feature Voice Broadcast Opt Out Feature Amendments to the "Telemarketing Sales Rule" require new compliance measures for sales and telemarketing broadcasts as of December 1st, 2008. To assist you in complying

More information

FUSION CLOUD UC CALL RECORDING ADMIN GUIDE

FUSION CLOUD UC CALL RECORDING ADMIN GUIDE FUSION CLOUD UC CALL RECORDING ADMIN GUIDE Contents: INTRODUCTION...3 LOGGING ON...4 HOME TAB (DASHBOARD)...6 First Look...6 Calls by Category...8 Frequent Callers...9 Calls by Location... 10 Call Handler

More information

ShoreTel Communicator for Web

ShoreTel Communicator for Web Introduction Introduction is a browser-based interface that provides access to ShoreTel Communicator configuration options from any computer using the ShoreTel system. is supported for the Safari 4.0,

More information

User Guide. Voice Services Self Care Portal. Logging In. Welcome to the Self Care Portal

User Guide. Voice Services Self Care Portal. Logging In. Welcome to the Self Care Portal Logging In 1. From your Internet browser, enter the following URL: http://selfcare.ucc.ny.gov 2. Choose End User Self Care. 3. Enter your username and password: a. Username: Enter your LDAP user ID. (same

More information

Call Recorder User Guide

Call Recorder User Guide Call Recorder User Guide User Types The Call Recorder application includes a web based user interface. You must have the proper credentials to access the interface. There are two types of users of the

More information

Find Me Call Forwarding

Find Me Call Forwarding Find Me Call Forwarding Find Me forwards phone calls in sequence or simultaneously between your office, cell and home phone, remote sales agents or stores in unique locations based on your office schedule.

More information

Sugar CRM 5.0 6.0 Addin Guide

Sugar CRM 5.0 6.0 Addin Guide Add in Guide for Sugar CRM May 2012 Sugar CRM 5.0 6.0 Addin Guide This document will guide you through configuration and basic use of HIPIN s Sugar CRM addin. It is expected that you are already familiar

More information

REINVENTING COMMUNICATIONS. User s Guide !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! User s Guide

REINVENTING COMMUNICATIONS. User s Guide !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! User s Guide " $%&'()*+),$(,$- %&).$,./0)11111111111111111111111111111111111111223 %++(--0,4$5(,./0)6(&7)8$%'222111111111111111111111111229,%/04%$0,4$5(7)8$%'111111111111111111111111111111122: 5);(7%4(1111111111111111111111111111111111111111

More information

Logging In. Supervisor Set Up. Contents. No table of contents entries found.

Logging In. Supervisor Set Up. Contents. No table of contents entries found. Contents No table of contents entries found. Logging In Launch the Mysphere Call Center icon located on your desktop by double clicking it. Your log in screen will appear. (To create an icon on your desktop,

More information

ClicktoFax Service Usage Manual

ClicktoFax Service Usage Manual ClicktoFax Service Usage Manual 1. Log in to Fax Service 2. Configure your account 3. Send a fax 4. Receive a fax/search for Faxes/View Faxes 5. Logout 6. Additional Support 1. Log into fax service: a.

More information

My Account Quick Start

My Account Quick Start My Account Quick Start for Verizon Business Digital Voice Service Guide for Office System Administrators Accessing My Account Phone Assignment Defining the User Site Services Auto Attendant Voice Portal

More information

Concord Fax Premier/Pro User Guide V.2 (2010)

Concord Fax Premier/Pro User Guide V.2 (2010) Concord Fax Premier/Pro User Guide V.2 (2010) Concord Technologies Publication Notice The contents of this publication the specifications of this application are subject to change without notice. Concord

More information

REVISION 1 TO ANNEX A TO RFQ The product is in the form of an appliance which can be rack mounted.

REVISION 1 TO ANNEX A TO RFQ The product is in the form of an appliance which can be rack mounted. Specifications 1. Appliance The product is in the form of an appliance which can be rack mounted. 2. Web based configuration interface The configuration interface is web based and can be accessed by any

More information

PrestoFax User Guide Version 3.0

PrestoFax User Guide Version 3.0 PrestoFax User Guide Version 3.0 Page 1 of 12 PrestoFax User Guide Table of Contents Incoming Faxes... 3 Outgoing Faxes... 3 PrestoFax Web Interface Instructions... 4 Logging into the PrestoFax Web Interface...

More information

Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT

Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT Microsoft Internet Explorer NOTICE The information contained in this document is believed to be accurate in all respects

More information

Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT

Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT NetSuite NOTICE The information contained in this document is believed to be accurate in all respects but is not

More information

XO Hosted PBX Call Recording

XO Hosted PBX Call Recording XO Hosted PBX Call Recording Dashboard Admin User Guide Document Version 1.0 13865 Sunrise Valley Dr. Herndon, VA 20171 Tel +1 703 547 2000 WWW.XO.COM Copyright Notice Trademarks Copyright 2014 XO Communications,

More information

The Reporting Console

The Reporting Console Chapter 1 The Reporting Console This chapter provides a tour of the WebTrends Reporting Console and describes how you can use it to view WebTrends reports. It also provides information about how to customize

More information

Contact Center Anywhere: Supervision Manager (SM) Overview

Contact Center Anywhere: Supervision Manager (SM) Overview Contact Center Anywhere: Supervision Manager (SM) Overview Supervision Manager Overview The majority of all Call Center expenses revolve around people. The ability to more effectively manage the people

More information

Hosted Voice Business Group Administrator Quick Start Guide

Hosted Voice Business Group Administrator Quick Start Guide Hosted Voice Business Group Administrator Quick Start Guide 2 Get Started with EarthLink! This easy-to-use guide consists of a series of brief instructions designed to help you configure your new service.

More information

CALL CENTER AGENT CCA APPLICATION GUIDE

CALL CENTER AGENT CCA APPLICATION GUIDE CALL CENTER AGENT CCA APPLICATION GUIDE TABLE OF CONTENTS BUTTONS DISPLAY... 3 1. OPEN THE CALL CENTER AGENT... 4 2. SWITCH YOUR AGENT STATUS TO AVAILABLE... 5 3. ACCEPT A CALL... 6 4. WRAPPING UP... 7

More information

Configuration Information

Configuration Information This chapter describes some basic Email Security Gateway configuration settings, some of which can be set in the first-time Configuration Wizard. Other topics covered include Email Security interface navigation,

More information

Using CRM. Quick Reference. August 4, 2009. CRM Use for Agents Page 1 of 31

Using CRM. Quick Reference. August 4, 2009. CRM Use for Agents Page 1 of 31 Quick Reference August 4, 2009 CRM Use for Agents Page 1 of 31 Table of Contents GETTING STARTED IN CRM...3 WHAT IS CRM?... 4 ACCESSING CRM... 5 CUSTOMIZE YOUR CASE VIEW... 6 SHOW MY CASES ON HOME PAGE...

More information

Personal Call Manager User Guide. BCM Business Communications Manager

Personal Call Manager User Guide. BCM Business Communications Manager Personal Call Manager User Guide BCM Business Communications Manager Document Status: Standard Document Version: 04.01 Document Number: NN40010-104 Date: August 2008 Copyright Nortel Networks 2005 2008

More information

Virtual Phone System User Guide v4.7

Virtual Phone System User Guide v4.7 Virtual Phone System User Guide v4.7 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand

More information

Call Management Detail Call Report

Call Management Detail Call Report Call Management Detail Call Report You can view your call details at any time by accessing the call reporting website at www.callreporting.com. You will get a display that should look like the image below:

More information

N-Focus Basic User Guide. March 2011 Version 4.1.2

N-Focus Basic User Guide. March 2011 Version 4.1.2 N-Focus Basic User Guide March 2011 Version 4.1.2 Table of Contents N-Focus Overview...4 Configuration...5 Overview...5 PBX Information...5 Connections...7 Connecting through a C-LAN card...7 Connecting

More information

User Manual in English. Call Center 1.0-1.0 RC Elastix. For more information visit www.elastix.org

User Manual in English. Call Center 1.0-1.0 RC Elastix. For more information visit www.elastix.org User Manual in English Call Center 1.0-1.0 RC Elastix For more information visit www.elastix.org 1. Call Center This modules objective is to generate calls automatically to numbers that have been previously

More information

Fidelity ACD Agent. User Guide

Fidelity ACD Agent. User Guide Fidelity ACD Agent User Guide TABLE OF CONTENTS 1- BASIC CONCEPTS...3 2- START THE FIDELITY ACD AGENT PROGRAM...4 3- USING THE FIDELITY ACD AGENT PROGRAM...5 3.1 Registering... 5 3.2 Answering an Incoming

More information

Features Phone Access... 1. Features Web Access... 3. emta Quick Reference Guide...14. Troubleshooting...15. Quick Reference Guide...

Features Phone Access... 1. Features Web Access... 3. emta Quick Reference Guide...14. Troubleshooting...15. Quick Reference Guide... Phone TABLE OF CONTENTS Features Phone Access... 1 Features Web Access... 3 emta Quick Reference Guide...14 Troubleshooting...15 Quick Reference Guide...16 Features Phone Access Caller ID Feature that

More information

- Training. SmartVoice Advanced Training Information Technology Services - Training The University of Texas at Austin. e-mail: training@its.utexas.

- Training. SmartVoice Advanced Training Information Technology Services - Training The University of Texas at Austin. e-mail: training@its.utexas. - Training SmartVoice Advanced Training Information Technology Services - Training The e-mail: training@its.utexas.edu 2007 Information Technology Services The Table of Contents Introduction... 1 Objectives...

More information

2) Log in using the Email Address and Password provided in your confirmation email

2) Log in using the Email Address and Password provided in your confirmation email Welcome to HR Classroom! The following will show you how to use your HR Classroom admin account, including setting up Training Groups, inserting Policies, and generating Trainee Reports. 1) Logging into

More information

Add in Guide for Sage CRM May 2012

Add in Guide for Sage CRM May 2012 Add in Guide for Sage CRM May 2012 Sage CRM Addin Guide This document will guide you through configuration and basic use of HIPIN s Sage CRM addin. It is expected that you are already familiar with the

More information

Clear Choice Communications. Digital Voice Services User Guide

Clear Choice Communications. Digital Voice Services User Guide Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call

More information

How to manage the Adaptive Call Recorder (v.9-50)

How to manage the Adaptive Call Recorder (v.9-50) How to manage the Adaptive Call Recorder (v.9-50) The Adaptive Hybrid Call Recorder records all telephone calls that are made and received. Recording calls provides an audit of what was said in every conversation.

More information

Cisco Cisco Unified Intelligence Center Quick Reference Guide

Cisco Cisco Unified Intelligence Center Quick Reference Guide Cisco Cisco Unified Intelligence Center Quick Reference Guide STARTING THE CISCO UNIFIED INTELLIGENCE CENTER To login to the Cisco Unified Intelligence Center (Web Portal for Historical Reporting): 1.

More information

Virtual Phone System User Guide v5.4

Virtual Phone System User Guide v5.4 Virtual Phone System User Guide v5.4 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand

More information

itelecenter Virtual PBX Extension User Guide

itelecenter Virtual PBX Extension User Guide itelecenter Virtual PBX Extension User Guide Version 13 October 2011 COANetwork 2011 itelecenter Virtual PBX Extension User s Manual A Virtual PBX Extension can be set up for you by your itelecenter Administrator.

More information

Add in Guide for Microsoft Dynamics CRM May 2012

Add in Guide for Microsoft Dynamics CRM May 2012 Add in Guide for Microsoft Dynamics CRM May 2012 Microsoft Dynamics CRM Addin Guide This document will guide you through configuration of the Microsoft Dynamics CRM addin. Microsoft Dynamics CRM is a bit

More information

Access to NetSuite should already be configured and working normally before proceeding with this integration.

Access to NetSuite should already be configured and working normally before proceeding with this integration. Add in Guide for Netsuite May 2012 NetSuite Addin Guide This document will guide you through configuration and basic use of HIPIN s NetSuite addin. It is expected that you are already familiar with the

More information

How to Login Username Password:

How to Login Username Password: How to Login After navigating to the SelecTrucks ATTS Call Tracking & Support Site: www.selectrucksatts.com Select Corporate Link to login for Corporate owned Centers/Locations. Username: Your Email Address

More information

You can submit your Lead Training Provider Application by following these steps: 1. Navigate to the CDX Website at: https://cdx.epa.

You can submit your Lead Training Provider Application by following these steps: 1. Navigate to the CDX Website at: https://cdx.epa. You can submit your Lead Training Provider Application by following these steps: 1. Navigate to the CDX Website at: https://cdx.epa.gov/ 2. If you do not have a CDX account complete the following steps:

More information

CallAnalyst Enterprise Server. (Version 2.3)

CallAnalyst Enterprise Server. (Version 2.3) CallAnalyst Enterprise Server (Version 2.3) CallAnalyst Enterprise Server User Guide Trivium System Inc. Trivium System Inc 1 of 67 Table Of Contents INTRODUCTION TO CALLANALYST ENTERPRISE SERVER... 5

More information

Web Portal User Guide

Web Portal User Guide Web Portal User Guide Fusion Hosted Voice Web Portal User Guide, Revision 2, September 2013 NCTC North Central 872 Highway 52 Bypass E Lafayette, TN 37083 615-666-2151 www.nctc.com Fusion Hosted Voice

More information

Dealer Services. User Guide. Call Intelligence. Applies to Integrations with ADP Network Phone Enterprise, Network Phone ASP, and Network Phone Xpress

Dealer Services. User Guide. Call Intelligence. Applies to Integrations with ADP Network Phone Enterprise, Network Phone ASP, and Network Phone Xpress Dealer Services User Guide Call Intelligence Applies to Integrations with ADP Network Phone Enterprise, Network Phone ASP, and Network Phone Xpress *364463* April 6, 2012 63101-06 FINAL April 2012 These

More information

Hosted VoIP Phone System. Call Detail Reporting User Guide

Hosted VoIP Phone System. Call Detail Reporting User Guide Hosted VoIP Phone System Call Detail Reporting User Guide Contents 1 Call Details... 2 2 Accessing Call Details... 3 3 Query Call Details... 4 3.1 User field (Group Administrator Access Required)... 4

More information

Soft Solutions, Inc. 4-Sight FAX 7.5. Getting Started. Soft Solutions, Inc. http://www.4sightfax.com/

Soft Solutions, Inc. 4-Sight FAX 7.5. Getting Started. Soft Solutions, Inc. http://www.4sightfax.com/ 4-Sight FAX 7.5 Getting Started Soft Solutions, Inc. http://www.4sightfax.com/ Introduction Thank you for your interest in 4-Sight FAX version 7.5. This guide documents the general configuration for using

More information

How to Pay My Bill - Students and Authorized Payers

How to Pay My Bill - Students and Authorized Payers How to Pay My Bill - Students and Authorized Payers How to Pay my Bill Students can pay their ebill by going to their HUB Student Center, under the Finances section and clicking on the payment options

More information

Reports. Quick Reference Card. Option Group. Date Settings. Time Options. Agent and Queue Selection. Call Types

Reports. Quick Reference Card. Option Group. Date Settings. Time Options. Agent and Queue Selection. Call Types s Quick Reference Card Introduction to s The s module empowers Zeacom Communications Center users to run customized reports about their contact center agents, call handling, and Zeacom CTI Server system

More information

IT Service Manager Agent Guide

IT Service Manager Agent Guide IT Service Manager Agent Guide Issue Training - Online Tutorials & Guides http://www.it.northwestern.edu/service-manager/ IT Service Manager Login Page https://itsm-fp.northwestern.edu/footprints/ Contents

More information

Corporate Telephony Toolbar User Guide

Corporate Telephony Toolbar User Guide Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...

More information

Using CRM Business Process Guide

Using CRM Business Process Guide Using CRM Business Process Guide for All CRM Agents Table of Contents GETTING STARTED IN CRM...3 WHAT IS CRM?...4 ACCESSING CRM...5 CUSTOMIZE YOUR CASE VIEW...6 SHOW MY CASES ON HOME PAGE...8 SEARCHING

More information

Call Analytics Quick User Guide. Document Date: 09/16/13 Document Version: 1.0d

Call Analytics Quick User Guide. Document Date: 09/16/13 Document Version: 1.0d Call Analytics Quick User Guide Document Date: 09/16/13 Document Version: 1.0d Call Analytics Quick User Guide Quick Guide Content Running Reports... 3 Logging in... 3 Report Tab... 3 Saved Reports...

More information

Welcome Page 2 Home 3 Inbox 5 Call Logs 6 Settings 7 Features 8 Address Book 13 Support 14

Welcome Page 2 Home 3 Inbox 5 Call Logs 6 Settings 7 Features 8 Address Book 13 Support 14 Welcome Page 2 Home 3 Inbox 5 Call Logs 6 Settings 7 Features 8 Address Book 13 Support 14 Go to the Yak website at www.yak.ca, then click on the My Account button in the top right corner. This will prompt

More information

Virtual Contact Center

Virtual Contact Center Virtual Contact Center NetSuite Integration Configuration Guide Version 8.0 Revision 1.0 Copyright 2014, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents

More information

Optimum Business SIP Trunk Set-up Guide

Optimum Business SIP Trunk Set-up Guide Optimum Business SIP Trunk Set-up Guide For use with IP PBX only. SIPSetup 07.13 FOR USE WITH IP PBX ONLY Important: If your PBX is configured to use a PRI connection, do not use this guide. If you need

More information

Communicator for Mac Help

Communicator for Mac Help Communicator for Mac Help About the ShoreTel Communicator Introduction to the ShoreTel Communicator for Mac ShoreTel Communicator elements Learn about the window layout, panels, icons, buttons and notifications

More information

Call Management. V6 User Guide

Call Management. V6 User Guide Call Management V6 User Guide 1 Page Overview 3 Call Management 3 My Reports Dashboard 4 Standard Widgets 5 Custom Widgets 6 Call Recordings 6-7 Reports Catalogue 7 Time Interval Reports 7 Extension Reports

More information

Supervisors. Quick Reference Guide

Supervisors. Quick Reference Guide Avaya Aura Contact Center 6 Supervisors Quick Reference Guide AACC6 1.0.2 4.2012 Avaya Aura Contact Center 6 Supervisors Quick Reference Guide Overview The Avaya Aura Contact Center 6 Administration tool

More information

Configuration Information

Configuration Information Configuration Information Email Security Gateway Version 7.7 This chapter describes some basic Email Security Gateway configuration settings, some of which can be set in the first-time Configuration Wizard.

More information

TECH ARTICLE Date: 03/04/08

TECH ARTICLE Date: 03/04/08 TechnicalArticle.doc Version1.0 23/10/07 TECH ARTICLE Date: 03/04/08 Topic / Issue: Written By: Configuring ISDN Settings on Quadro PBX Chris Pulsford This document describes the configuration of the ISDN

More information

Virtual Contact Center

Virtual Contact Center Virtual Contact Center Salesforce Multichannel Integration Configuration Guide Version 7.0 Revision 2.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes

More information

Ad hoc Reports. Climate Registry Information System (CRIS) User Guide. W: https://www.crisreport.org/

Ad hoc Reports. Climate Registry Information System (CRIS) User Guide. W: https://www.crisreport.org/ Ad hoc Reports Climate Registry Information System (CRIS) User Guide W: https://www.crisreport.org/ Contents 1 Introduction... 3 1.1 Target Audience... 3 1.2 Prerequisites... 3 2 CRIS Ad hoc Reports Concepts...

More information

Go Integrator User Guide October 2014.

Go Integrator User Guide October 2014. Go Integrator User Guide October 2014. Table of Contents 1 About Go Integrator... 3 2 Installation... 3 3 Quick Start... 3 3.1 Tray Menu... 3 3.2 Phone Window... 4 3.3 Preview Window... 5 4 Place Calls...

More information

Eliac Call Recording - Configurator Guide. Eliac. Call Recording System Ver. 2.x. www.smartsoft-eg.com

Eliac Call Recording - Configurator Guide. Eliac. Call Recording System Ver. 2.x. www.smartsoft-eg.com Eliac Call Recording System Ver. 2.x 1 System Overview Eliac Call Recording is a complete system that records both incoming and outgoing calls for any analog telephone lines, and can record either internal

More information

Configuration Information

Configuration Information Email Security Gateway Configuration Information Version 7.8.x Topics: Using the First-time Configuration Wizard, page 1 Entering and viewing subscription information, page 4 Navigating Email Security

More information

CIC 3.0 Basic Client Training

CIC 3.0 Basic Client Training CIC 3.0 Basic Client Training Interaction Client Last Updated December 19, 2008 This document offers training for beginning CIC users. DVS, Inc. 60 Revere Dr., Suite 201 Northbrook, IL 60062 847.564.4387

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding

More information

// table of contents //

// table of contents // // A Guide to the Talkdesk and Salesforce Integration // table of contents // 01 // Overview & Advantages of the Talkdesk and Salesforce Integration // 04 02 // 6 Ways to Use the Talkdesk and Salesforce

More information

LinkPoint Connect for Salesforce Email Tutorial Lotus Notes Edition

LinkPoint Connect for Salesforce Email Tutorial Lotus Notes Edition LinkPoint Connect for Salesforce Email Tutorial Lotus Notes Edition Lotus Notes Overview 1. How to record an outbound Email from Lotus Notes into Salesforce. 2. How to record an inbound Email from Lotus

More information

SchoolMessenger for iphone

SchoolMessenger for iphone The SchoolMessenger app lets you quickly and easily send messages from anywhere using your iphone. Setting up and using the application is simple. This guide will show you how! [Important: Before you can

More information

Interaction with Operational Crystal Report... 3

Interaction with Operational Crystal Report... 3 Interaction with Operational Crystal Report Content Introduction to Crystal Report... 2 Interaction with Operational Crystal Report... 3 Introduction to Crystal Report SAP Crystal Reports is designed to

More information

Synapse SB67070 SIP Gateway from AT&T Configuration Guide For Use with AT&T Business in a Box Over IP Flexible Reach Service

Synapse SB67070 SIP Gateway from AT&T Configuration Guide For Use with AT&T Business in a Box Over IP Flexible Reach Service Synapse SB67070 SIP Gateway from AT&T Configuration Guide For Use with AT&T Business in a Box Over IP Flexible Reach Service Issue 1 February 20, 2012 TABLE OF CONTENTS 1 Introduction... 3 2 Special Notes...

More information

Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT

Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT ZohoCRM NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted

More information

Table of Contents. Table of Contents 3

Table of Contents. Table of Contents 3 User Guide EPiServer 7 Mail Revision A, 2012 Table of Contents 3 Table of Contents Table of Contents 3 Introduction 5 About This Documentation 5 Accessing EPiServer Help System 5 Online Community on EPiServer

More information

Shasta College SharePoint Tutorial. Create an HTML Form

Shasta College SharePoint Tutorial. Create an HTML Form Create an HTML Form SharePoint HTML forms are based on Lists. Lists are like mini-databases inside of SharePoint that define the form s fields and stores the data submitted from the form. Before you can

More information

RCN BUSINESS PHONE with Call Manager. Features & User Guide

RCN BUSINESS PHONE with Call Manager. Features & User Guide RCN BUSINESS PHONE with & User Guide Welcome to RCN Business Phone with Thank you for choosing RCN Business Phone as your new telephone system. By partnering with RCN Business Services, you now have access

More information

SOLGARI CLOUD BUSINESS COMMUNICATION SERVICES CLOUD CONTACT CENTRE MICROSOFT DYNAMICS INTEGRATION

SOLGARI CLOUD BUSINESS COMMUNICATION SERVICES CLOUD CONTACT CENTRE MICROSOFT DYNAMICS INTEGRATION SOLGARI CLOUD BUSINESS COMMUNICATION SERVICES CLOUD CONTACT CENTRE MICROSOFT DYNAMICS INTEGRATION APRIL 2015 Microsoft Dynamics CRM Integration The Solgari CRM Integration module provides out of the box

More information

NEXTLEVEL INTERNET. NextLevel Voice User Guide

NEXTLEVEL INTERNET. NextLevel Voice User Guide NEXTLEVEL INTERNET NextLevel Voice User Guide N E X T L E V E L I N T E R N E T NextLevel Voice User Guide NextLevel Internet P.O. Box 502661 San Diego, CA 92150 Sales 858-836-0703 Support 858-836-0700

More information

Newforma Info Exchange Quick Start Guide for External Users

Newforma Info Exchange Quick Start Guide for External Users Newforma Info Exchange Quick Start Guide for External Users Overview Info Exchange is a project website that facilitates the transfer of files without the limitations of email or FTP. All activity on Info

More information

RingCentral for Salesforce. User Guide

RingCentral for Salesforce. User Guide RingCentral for Salesforce User Guide Table of Contents Table of Contents 3 Introduction 3 About RingCentral for Salesforce 3 About This Guide 4 Basics 4 Options 5 Log in 6 Placing Calls 7 Placing an International

More information

User Manual. Call Center - Agent Assistant Application

User Manual. Call Center - Agent Assistant Application User Manual Call Center Agent Assistant Application Release 8.0 September 2010 Legal notice: Alcatel, Lucent, AlcatelLucent and the AlcatelLucent logo are trademarks of AlcatelLucent. All other trademarks

More information

User Guide for TASKE Desktop

User Guide for TASKE Desktop User Guide for TASKE Desktop For Avaya Aura Communication Manager with Aura Application Enablement Services Version: 8.9 Date: 2013-03 This document is provided to you for informational purposes only.

More information

Single-User VoIP Service User Manual. Version 20080501 Revised 20110202

Single-User VoIP Service User Manual. Version 20080501 Revised 20110202 Single-User VoIP Service User Manual Version 20080501 Revised 20110202 Table of Contents Table of Contents... 2 Your VoIP Service... 2 Who Should Read this Manual... 2 Basic Features... 2 Optional Features...

More information

Where a telephone number is displayed in prof.itplus, a green telephone icon may also be shown, as below.

Where a telephone number is displayed in prof.itplus, a green telephone icon may also be shown, as below. Overview prof.itplus can now be integrated with your telephone system to enable quick dial-out functions from a number of key screens to enhance user productivity and identify incoming calls where the

More information

Desktop Client Application User Guide

Desktop Client Application User Guide Desktop Client Application User Guide Version 6 8/21/2009 OAISYS 7965 S. Priest Drive, Suite 105 Tempe, AZ 85284 (480) 496-9040 OAISYS Desktop Client Application User Guide 1 Installation Browse to your

More information

UNITY MEET ME CONFERENCING SERVICE DEFINITION. SD051 v1.0 Issue Date 29th June 2012

UNITY MEET ME CONFERENCING SERVICE DEFINITION. SD051 v1.0 Issue Date 29th June 2012 = UNITY MEET ME CONFERENCING SERVICE DEFINITION SD051 v1.0 Issue Date 29th June 2012 Unity Meet Me Conferencing Service Definition Service Summary Unity Meet Me Conferencing is InTechnology s hosted audio

More information

End User Training Guide

End User Training Guide End User Training Guide Everything You Need to Get Started on Vonage Business Solutions End User Portal This guide will give you a comprehensive look at the Vonage Business Solutions online user interface

More information

Hosted IP-PBX Phone System

Hosted IP-PBX Phone System Administrator Guide Hosted IP-PBX Phone System Business Voice Systems Metro Connection Services Commercial DirecTV Managed Services Data Center Business Voice Systems Metro Broadband Services Data Center

More information

Instructions for the Integrated Travel Manager (ITM) Self Service Password Reset (May 2011)

Instructions for the Integrated Travel Manager (ITM) Self Service Password Reset (May 2011) How to Complete the Challenge Questions and Responses Setup Process 1a 1b Open an Internet Explorer window Point your browser to: https://itm-prod.rdc.noaa.gov/cgibin/90ipi/docprep/login.w If the Web Security

More information

Personal Communication Manager Quick Reference Guide. www.bellaliant.net/personalcommunicationmanager/

Personal Communication Manager Quick Reference Guide. www.bellaliant.net/personalcommunicationmanager/ Personal Communication Manager Quick Reference Guide www.bellaliant.net/personalcommunicationmanager/ LEGAL NOTICE Copyright 2009 Nortel Networks. All Rights Reserved. This document is not to be copied,

More information