Real world Automation with Service Manager and Azure Automation

Transcription

1 Real world Automation with Service Manager and Azure Automation System Center MVP Steve System Center Expert Natascia Systemcentertipps.wordpress.com

2 Natascia Heil Region Frankfurt, System Center Expert > 20 years IT 5 years SCOM Systemcentertipps.wordpress.com #MMSMOA

3 Steve Buchanan Region Frankfurt, Minnesota System Center MVP 15+ years IT 7+ years System Center com #MMSMOA

4 Look familiar?

5 Use Automation to lighten the load What is automation? Why automation? Which resources can help me?

6 Steps to Automation You need to know How to identify what to automate What are common Automation Scenarios (What have others automated already?) The role you and others will play in Automation Which Microsoft Automation Tools are available Selecting the right Automation Platform

7 Identify what to automate! Which people/ teams are involved? How often is this done? How long does it take? What are the different steps? What services/ applications are effected?

8 Your role? DevOps => Internal Consultant Know the technologies Know the organization Understand the processes Take care of documentation!! Create reports

9 Common Automation Scenarios Server Patching On-board/Off-boarding process Server Provisioning Compliance checking Alert remediation Desired state

10 Explore Microsoft Automation tools Orchestrator Service Management Automation Azure Automation Desired State Configuration

11 Portals for Automation Service Manager Self-Service Portal Azure Pack SCOOSP SharePoint

12 The right Automation Platform Do your Automations need to be 100% on prem? Yes Graphical Driven? Yes Orchestrator No No SMA/DSC Azure Automation/DSC Covers both graphical or non-graphical. Automation Platform Decision Matrix

13 Automation and ITIL How do they fit? Automation is placed between the process areas, monitoring, and the CMDB. Automation can be utilized for the reactive ITIL processes like incident or problem management and also for proactive ITIL processes such as availability, change, service catalog, or capacity management. ITIL combined with Automation results in a single system of record driven from a CMDB, governed processes, desired state, and automated IT infrastructure.

14 Automation and ITIL Cont How will automation with ITIL help me??? Automation forces processes to be evaluated and defined, and that aids in collaborative problem resolution. Reduces human error in process areas such as: - Incident management - Change management - Event management - Service catalog Infrastructure as code Helps accomplish desired state monitoring/ desired state configuration Ensure compliant infrastructures

15 Automation and ITIL Cont Results of Automation and ITIL combined: Event Management Incident Management - Saved 2 FTEs within the operational team dedicated to supporting service delivery (previously assigned to remediation and management). - Reduce network, applications, and systems downtime by 92% by automating incident management and continuously monitoring and checking for threats. - Reduce help desk response costs by 83%; fewer incidents are reported because automation has reduced errors causing downtime. It also shortened call duration. Event and Incident Management - Reduced per-user downtime for more than 10,000 users by approximately 7 hours per annum. - Server-related incident average resolution times dropping from 45 minutes to 5 to 10 minutes. - The financial benefit from reduced downtime is estimated to be $1.8 million *From the Forrester Sustain Service Management And Automation Funding report.

16 Automation and ITIL Cont Best Practices.. Simplify processes before automating them Service Requests are a good start for automation The goal of any automation should be to improve both Utility and Warranty of services Measure and analyze cost or time of manual processes to compare with the savings of automating that process

17 Automation and ITIL Cont THIS ALL BOILS DOWN TO. THE RESULT: Respond to service outages and business needs faster. THE IMPACT: Happier IT consumers and reduced costs.

18 Change IT consumer perspective What they think you are doing? What you are really doing?

19 Service Manager and Azure Automation Scenario/Architecture

20 Service Manager and Azure Automation - Scenario/Architecture Service Manager - Initiate server build from Service Manager new Self-Service Portal * Request Offering * Service Request Template Orchestrator - Orchestrator monitors SCSM for new Request Offering on server build * Monitor Runbook - Calls Azure Automation Azure Automation - Azure Automation provisions new VM in Azure using Azure Resource Manager (ARM) * Automation Account * 3 Runbooks ADFS * For organization account authentication to Azure, you have to use an Organizational account to connect to Azure using a Azure Automation Asset Credential. Github to save Runbooks and ARM Templates * Azure Automation pulls template from Github (allows you to update your template at any time with minimal updates to runbooks) Rob Plank - Github link:

21 Demo

22 SCCM and Orchestrator Patch Management Automation Scenario/Architecture

23 SCCM and Orchestrator Patch Management Automation - Scenario/Architecture Create CR in Service Manager to deploy Software Update to a SCCM collection Service Manager calls Orchestrator Runbook Orchestrator Runbook patches devices Orchestrator writes state back to Service Manager

24 Demo

25 General tips Use separated SQL Database for logging Create moduler runbooks Catch errors Lab environment Try to keep it simple

26 Resources Books i.e. MS System Center 2012 Orchestrator Cookbook MVA free ebooks (i.e. Introduction to MS Automation Solutions) Web Pages RobPlankTech.com Natascia Heil s blog post: Patch a server with SCCM and Orchestrator 2012 Service Management Automation using System Center 2012 R2 Microsoft MVA courses Automating the cloud with Azure Automation System Center 2012 SP1 Automation Automate Workloads with System Center Orchestrator Automation & Self-Service with System Center 2012 R2

27 SPONSORS Let s Discuss Ask your questions-real world answers! Plenty of time to engage, share knowledge. Evaluations: Please provide session feedback by clicking the EVAL button in the scheduler app (also download slides). One lucky winner will receive a free ticket to the next MMS! Session Title: Real world Automation with Service Manager and Azure

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