Guide to Ordering Hurd Replacement Glass, Sash, or Window & Door Parts

Transcription

1 Guide to Ordering urd Replacement, Sash, or indow & Door Parts If you have this form in hand, you are in need of a replacement part for your urd window or door. And, your first question is likely, how do I go about getting what I need on order? Your nearest local urd dealer is typically the best resource to work directly with. To find a complete listing of dealers located near you, simply visit select Find A Dealer, and type in your zip code. In some cases, a dealer may not be accessible or may not offer after-sale service. In these cases, we encourage you to work directly with our urd Parts Center by calling extension 1424 or ing parts@hurd.com, if looking to purchase parts. If you are filing a warranty claim and unable to source a local dealer, please contact our Customer Service Department directly at extension Now that you know where to head with your request, the next part is gathering information. To ensure that your dealer can give you the best possible assistance in a timely fashion, consider completing the urd Product Service Report on the following pages, before visiting your distributor. This form will help you gather all the information that your dealer will need. ELPFUL TIP: Pictures speak a thousand words. Bringing pictures of the product you have can be very helpful to your dealer to identify the correct replacement components needed. You may also have the question of is the replacement part I need under warranty? ere s a quick summary from 10,000 ft. Products manufactured from 2006 and prior are for purchase. Products manufactured from 2007 to December 11, 2007 are covered by urd s Goodwill Assistance Program (GAP.) Products manufactured on December 12, 2008 and after are warrantable to the terms of urd s product warranties. See your specific warranty for details. Your warranty does not cover labor, therefore, be aware that any additional services you request of your dealer may incur charges. Additionally, service and handling fees vary by area. It is a good idea to have an upfront conversation with your dealer about these topics so you are aware. D Acquisition, Inc. 575 South helen Avenue Medford I Customer Service Department Page 1

2 urd Replacement Parts Product Service Report, FORM FS005 To ensure that your urd dealer can give you the best possible assistance in a timely fashion, consider completing this form, before visiting your distributor. This form will help you gather all the information that your dealer will need. 1a. urd Original Dealer 1b. omeowner Name: Name: Address: Address: City, ST, Zip: City, ST, Zip: ome Phone: ome Phone: Original urd order number ork Phone: Product Date: Are you the 1 st omeowner: Yes No For or Sash Replacement: Please indicate if you would like current available sash replacement or glass only replacement (GAP Product (1/1/07-12/11/08)- only) Please indicate the product line (circle one): Aluminum Clad ood All-ood (ood/ood) 3 urd FeelSafe Monument (2) Example: 2 (3) Ext. Aluminum Clad Color (4) Interior Finish (5) Product Style idth (Visible) eight (Visible) (8) Type Grille Lites (9) ID# Required (10) Thickness (11) inging hite Natural Casement LE L302CC Right Is the glass tempered? (Yes/No) Obscure glass? (Yes/No) Do you have Grilles in the Air Space? If yes: interior color exterior color flat/contoured urd Divided Light? If yes: color 5/8, 7/8 1, 1 ¼, or 2 Grille Pattern Examples Removable Grilles? If yes: Surround? 5/8, 1 or 1 ¼ Do these align with another window? If yes explain below 2 3 Queen Anne Rectangle-2x3 Queen Anne Page 2

3 For Casement or Door ardware: (12) ardware Color (10) inging for casements & door hinges (12) Swing Door ardware Option (12) Sliding Door ardware Option For Double ung or Premium Single ung Balance Systems: Concealed balances manufactured Aug 9, 2010 to current. Vinyl balances manufactured Jan 2002 to August 8, Jambliner: Concealed w-ood (C) or Vinyl (V) Color of Balance (Circle one) idth eight ITE ITE For Classic Double ung with Spring Balances, Pre-2002: Color of Balance (Circle one) idth eight ITE ITE For Monument Double/Single ung with Block and Tackle or Spiral Balances: idth eight Number Code on Block and Tackle For Complete Patio Door Panels Request our Replacement Door Panel form. Required for patio door panel replacements. Please describe in detail the reason for filing a warranty claim: I, hereby signed below, certify the accuracy of the statements made above and assume responsibility for product ordered based on the information provided. I authorize urd to inspect any claims of warranty to verify a manufacturing defect is present as stated and certify the year of manufacture. I understand false claims may be prosecuted by law. D Acquisition, Inc. 575 South helen Avenue Medford I Customer Service Department Signature Print Date Page 3

4 urd Replacement Parts - INSTRUCTIONS Product Service Report, FORM FS005 SAFETY Always wear appropriate safety equipment Use extreme caution when measuring or temporarily taping cracked glass. Cover cracks with duct tape to minimize additional breakage and serious injury. MATERIALS Pencil Tape Measure Duct Tape for cracked glass Safety Equipment/Apparel 1.A. Distributor Information: Provide name & address of distributor where the product was originally placed. 1.B. omeowner Information: Provide homeowner name, address, and phone number 2. Needed: Enter quantity needed. 3. Exterior Color: Below is a list of exterior color/finish types. Please specify on line 3 which color your sash is only if replacement sash is being ordered. If replacement is glass only, skip this question. Aluminum Clad Product: Exterior color hite Sand Bronze Green (Clad exterior/ wood interior) Eggshell Brick Red Black Clear anodize Champagne anodize DBA* MBA* LBA* Other: *Dark, Medium or Light Bronze Anodized ood Products: Exterior finish (wood exterior/ wood interior) Primed/Painted Natural 4. Factory Interior Finish: Natural (Std): Factory Stained: Factory Painted: Toffee Primed hite: Espresso Ultra Coat hite: 5. Product Style: Casement Sliding Patio Door Awning In-Swinging Patio Door Double ung Dual In-Swinging Patio Door Single ung Out-Swing Patio Door Sliding indow Dual Out-Swing Patio Door Direct Set Shaped Unit: Must provide sketch from the exterior **Energy Saver casement first available April 2003 and In-Swing doors available Sept IMPORTANT: All Classic profile product replacements are with Energy Saver sash or with glass only. The only exception is ood/ood casement or awning sash. Classic N/A for any product line Energy Saver Drawing is a top down view of sash/panel. Easiest way to identify Classic vs. Energy Saver is to look at the exterior glazing shelf. Classic is flat. Energy Saver is contoured. Page 4

5 6. idth: If you do not know the size, please measure the width of the exposed glass area only. 7. eight: If you do not know the size, please measure the height of the exposed glass area only. 8. Types: ill be identified in the glass code etched on the lower corner of the glass. Example D IGCC CBA CC05AA CC indicates clear glass. This will be different for different glass options. 9. Identification (ID): ID# is on the metal spacer channel in-between the panes of glass or etched directly on the glass. The ID# on the spacer channel will consist of one or two letters and three numbers. Examples of etching would read: URD (MAY READ MCI OR DI) URD IGMAC IGCC CBA OIG IGCC CBA CC 5 Y IGCC CBA LoE. CARDINAL IG CIG *** GLASS ID# IS REQUIRED FOR ALL REPLACEMENTS*** 10. Thickness: 5/8 3/4", 1, or other. Needed for glass only replacements (urd Dealer: If you are not sure, place call the urd Customer Service Department to verify.) 11. inging: AS VIEED FROM TE OUTSIDE OF TE OME Casement: inged Left, inged Right, Fixed, or Picture Awning: Operator or Fixed Double ung: Top, Bottom, Fixed, or Picture Sliding indow: Operator-L, Operator-R, Fixed, or Picture Sliding Patio Door: Operator, Fixed, or Sidelite Swing Patio Door: inged Left, inged Right, or Fixed Dual Swing Patio Door: Main Active, Semi Active Page 5

6 12. ardware Style & Color: Casement, Double ung, Upgrade Sliding, C-andle, Energy Saver and Swinging Multi-point Patio Door Options include: Gold tone, Champagne, hite, Bright Brass, Antique Brass, Brushed Chrome, Polished Chrome, Oil- Rubbed, Satin Nickel PVD *Colors many not be available in all options* *Specify Active, Semi-Active, Dummy *Finishes are not warranted for discoloration or weathering Clad and ood Sliding Patio Door Options Standard andle (Pre-2008) Upgrade andle C-handle Energy Saver Clad and ood Swinging Patio Options Contemporary French Multi-Point Energy Saver Energy Saver Energy Saver Traditional Loft andle Capri andle Page 6